network engineer

Cabcall Outsource

Position: Network EngineerPay: 70,000-80,000Job type: Full time, On-site Working hours: 10 hours, 5 Days Rotational ShiftThe Network Associate is responsible for managing, maintaining, and troubleshooting the technical network infrastructure within a call center environment. This role focuses on ensuring consistent uptime and quality performance for all network components, supporting the functionality of call center applications, and assisting with network-related queries from call center staff.Key Responsibilities:<ul><li>Network Management:</li><li>Monitor call center network performance to identify and resolve issues promptly.</li><li>Maintain call center infrastructure, including routers, switches, VoIP systems, and firewalls.</li><li>Support and optimize call routing and IVR (Interactive Voice Response) systems.</li><li>Ensure uptime and performance stability for both local and remote call center operations.</li><li>Technical Support:</li><li>Provide level 1 and level 2 support for network-related incidents, troubleshooting connectivity issues affecting end-users.</li><li>Assist in diagnosing hardware and software issues on networked devices within the call center environment.</li><li>Coordinate with senior network engineers and vendors for escalated issues.</li><li>Configuration &amp; Maintenance:</li><li>Configure and deploy network equipment, including updating firmware and implementing network protocols.</li><li>Manage network access and security protocols to safeguard data and ensure compliance.</li><li>Conduct regular maintenance and audits to identify and rectify any potential vulnerabilities.</li><li>Documentation &amp; Reporting:</li><li>Maintain detailed records of network configurations, changes, and updates.</li><li>Prepare reports on network status, downtime, and incident resolutions for managerial review.</li><li>Document troubleshooting processes and provide clear steps for future reference.</li><li>Training &amp; Collaboration:</li><li>Work closely with call center staff, providing guidance and training on network-related tools and best practices.</li><li>Collaborate with IT and network teams to implement upgrades and improve system efficiency.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent experience).</li><li>Experience: 1-3 years of experience in network administration or a similar role; experience within a call center environment is an advantage.</li><li>Certifications: CCNA, or similar network-related certifications preferred.</li></ul>Key Skills:<ul><li>Technical Skills:</li><li>Hands-on experience with: PfSense Firewall, OpenVPN, Windows Server, switches.</li><li>Proficient with network configuration, hardware troubleshooting, and networking protocols (TCP/IP, DHCP, Active Directory, DNS).</li><li>Experience with network monitoring tools (e.g., SolarWinds,PRTG) and troubleshooting tools.</li><li>Knowledge of Virtualization Vmware.</li><li>Familiarity with VoIP technologies, call center applications, and IVR systems.</li><li>Soft Skills:</li><li>Strong analytical and problem-solving skills.</li><li>Effective communication skills, with the ability to explain technical information to non-technical staff.</li><li>Ability to work both independently and as part of a team in a high-pressure environment.</li><li>Other Skills:</li><li>Willingness to work on-call shifts, as required for network support.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Network Engineer

Agile Tribe Pvt Ltd

Job Summary:We are seeking a skilled Network Engineer to join our dynamic IT team, supporting the 24/7 operations of our inbound contact center. The ideal candidate will be responsible for designing, implementing, monitoring, and maintaining the network infrastructure to ensure high availability and performance across all contact center systems. This role requires working in a rotational shift pattern, including nights, weekends, and holidays.Key Responsibilities:<ul><li>Maintain and monitor LAN, WAN, VPN, VoIP, firewalls, routers, and switches to ensure optimal performance.</li><li>Provide tier 2/3 support for all network-related issues across multiple shifts.</li><li>Proactively identify and resolve network bottlenecks, failures, and performance issues.</li><li>Ensure uptime and availability of contact center voice systems (e.g., SIP, Asterisk, Avaya, or similar).</li><li>Configure and maintain QoS, VLANs, and traffic routing for critical voice/data applications.</li><li>Assist in disaster recovery planning and implementation for network systems.</li><li>Conduct regular network security audits and patch management.</li><li>Document all configurations, procedures, and network changes clearly and accurately.</li><li>Coordinate with vendors and service providers for troubleshooting and escalation.</li><li>Work closely with the call center operations and IT support teams to ensure smooth service delivery.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Computer Science, Network Engineering, or related field.</li><li>1&ndash;2 years of proven experience in a similar role in a 24/7 operational environment.</li><li>Certifications such as CCNA, CCNP, CompTIA Network+, or similar are preferred.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In personApplication Deadline: 05/04/2026

HR Ways

About Our Client: ﻿Our client is a global leader in workplace behavior change, empowering businesses to cultivate skills and habits that drive safety, health, and productivity since 1992.What We're Looking For:We are looking for an IT Systems &amp; Network Engineer to manage and support internal IT systems, endpoint devices, identity management, mobile device management, and local network infrastructure.This role focuses on maintaining company laptops, endpoint security, user access management, OS deployments, patch management, update roll-outs, MDM, and office network devices. The ideal candidate has 1 year of hands-on IT support experience and is looking to grow in systems and network administration.The successful candidate will be responsible for managing 100+ company devices across multiple locations, including the UK, Islamabad, and Karachi, ensuring devices are securely configured, updated, and properly managed.Responsibilities:Systems &amp; Device Management<ul><li>Manage and support company laptops and devices</li><li>Assist with Intune, ManageEngine, MDM, and endpoint security management</li><li>Handle device onboarding and offboarding</li><li>Support OS deployments and device provisioning</li><li>Manage patching, software updates, and roll-out of the operating system and application updates</li></ul>Identity &amp; Access<ul><li>Manage user accounts and access in Microsoft Entra ID</li><li>Reset passwords and support basic access control tasks</li></ul>Network Support<ul><li>Troubleshot LAN, Wi-Fi, and VPN connectivity issues</li><li>Assist with basic access point and router configurations</li></ul>Technical Support<ul><li>Provide support for Windows, Outlook, and Microsoft 365 issues</li><li>Offering remote and on-site technical assistance to staff</li></ul>Documentation<ul><li>Maintain IT asset records</li><li>Document issues and follow IT security policies</li></ul>﻿Requirements:<ul><li>Strong Windows troubleshooting skills</li><li>Basic networking knowledge (IP, DNS, DHCP, Wi-Fi)</li><li>Familiarity with Microsoft 365, Google Workspace, Outlook, and MDM tools</li><li>Basic understanding of endpoint security, preferably Bitdefender GravityZone</li><li>1+ years of IT support or systems experience</li></ul>﻿﻿Preferred Certifications:<ul><li>CompTIA A+</li><li>CompTIA Network+</li><li>ITIL Foundation</li><li>Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)</li><li>Microsoft 365 Certified: Administrator Expert (MS-102)</li></ul>﻿Other Details:Work Mode: Onsite, IslamabadExperience: 1-3 yearsDays: ﻿Monday to FridayTiming: ﻿9 AM-6 PM﻿Benefits:<ul><li>Annual performance-based increments and bonuses</li><li>Health insurance</li><li>Life Insurance, and more</li></ul>Job Type: Full-timeWork Location: In person

IT Systems & Network Engineer

Jade

About Jade:Jade is an architecture-led, governance-first technology firm delivering enterprise-grade solutions across infrastructure, cybersecurity, cloud, and digital systems.With strong capabilities in system integration and service operations, Jade designs, deploys, and supports secure, scalable, and reliable technology environments across enterprise and mission-critical projects.Role OverviewThe Infrastructure &amp; Systems Support Engineer is responsible for design support, deployment, configuration, and ongoing support of IT infrastructure and integrated systems.This role spans across:- Networking and infrastructure systems- Server and storage environments- Physical security and integrated systemsThe role works closely with delivery, sales, and service teams to ensure solutions are implemented and supported to high technical and operational standards.Key Responsibilities1. System Design Support &amp; Configuration- Support design and configuration of:- Network infrastructure (switches, routing, firewalls)- Server and storage systems- Integrated systems including security platforms- Ensure solutions align with client requirements and best practices2. Infrastructure Deployment- Install and configure:- Network devices (L2/L3 switches, routers)- Servers (Windows/Linux environments)- Storage systems- Support implementation of integrated solutions across projects3. Technical Support &amp; Troubleshooting- Provide on-site and remote technical support- Troubleshoot issues across:- Network infrastructure- Server environments- Integrated systems (hardware/software)- Ensure minimal downtime and timely resolution4. Site Assessments &amp; Surveys- Conduct site surveys and technical assessments- Gather requirements and evaluate site conditions- Provide input for solution design and deployment planning5. Networking &amp; Systems Administration- Configure and troubleshoot:- Layer 2 / Layer 3 network environments- VLANs, routing, switching- Manage and troubleshoot:- Windows Server environments- Basic virtualization / clustering setups6. Coordination with Delivery &amp; Vendors- Work closely with:- Service Delivery Manager- Supply chain and vendors- Ensure timely and accurate execution of deployments7. Documentation &amp; Standards- Maintain technical documentation- Record configurations, issues, and resolutions- Follow standard operating procedures and best practices8. Continuous Learning &amp; Improvement- Stay updated on:- Networking technologies- Infrastructure systems- Emerging enterprise solutions- Support transition toward advanced domains (cloud, security, automation)Required QualificationsEducation- Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)Experience- 2&ndash;5 years in infrastructure, networking, or system support roles- Experience in system integration or project-based environments preferredTechnical Skills- Strong understanding of:- Networking (TCP/IP, VLANs, routing, switching)- L2 / L3 switch configuration- Experience with:- Windows Server environments- Basic server and storage setup- Exposure to:- Physical security systems (access control, CCTV) is a plusPreferred Skills- Experience with firewalls and network security- Basic knowledge of virtualization (VMware / Hyper-V)- Familiarity with enterprise IT environmentsKey Traits- Hands-on and practical mindset- Strong problem-solving ability- Willingness to learn and grow- Reliable and disciplined- Ability to work in field environmentsWhat Success Looks Like (First 6&ndash;12 Months)- Successful execution of infrastructure deployments- Effective troubleshooting and issue resolution- Strong coordination with delivery and project teams- Improved system reliability and uptime- Growth in technical capability across multiple domainsCompensation- Competitive salary- Performance-based incentives- Learning and certification opportunitiesReporting LineReports to: Service Delivery ManagerWorks closely with:- Technical teams- Vendors- OperationsEmployment Type- Full-timeJade is building a scalable and future-ready engineering capability.This role is critical in delivering reliable infrastructure and evolving toward advanced enterprise technologies.Application Question(s):<ul><li>Are you currently based in Islamabad and willing to work onsite at our office located in Gulberg Green, Islamabad?</li><li>What is your expected monthly salary?</li><li>Do you have good written and verbal communication skills in English?</li><li>How soon can you join if selected?</li></ul>Job Type: Full-timeWork Location: In person

Infrastructure & Systems Support Engineer

Job Summary:We are seeking a skilled Network Technician to join our dynamic IT team, supporting the 24/7 operations of our inbound contact center. The ideal candidate will be responsible for designing, implementing, monitoring, and maintaining the network infrastructure to ensure high availability and performance across all contact center systems. This role requires working in a rotational shift pattern, including nights, weekends, and holidays.Key Responsibilities:<ul><li>Maintain and monitor LAN, WAN, VPN, VoIP, firewalls, routers, and switches to ensure optimal performance.</li><li>Provide tier 2/3 support for all network-related issues across multiple shifts.</li><li>Proactively identify and resolve network bottlenecks, failures, and performance issues.</li><li>Ensure uptime and availability of contact center voice systems (e.g., SIP, Asterisk, Avaya, or similar).</li><li>Configure and maintain QoS, VLANs, and traffic routing for critical voice/data applications.</li><li>Assist in disaster recovery planning and implementation for network systems.</li><li>Conduct regular network security audits and patch management.</li><li>Document all configurations, procedures, and network changes clearly and accurately.</li><li>Coordinate with vendors and service providers for troubleshooting and escalation.</li><li>Work closely with the call center operations and IT support teams to ensure smooth service delivery.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Computer Science, Network Engineering, or related field.</li><li>1&ndash;2 years of proven experience in a similar role in a 24/7 operational environment.</li><li>Certifications such as CCNA, CCNP, CompTIA Network+, or similar are preferred.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Network Technician

Zong CMPak Ltd

<div>
 
 Job Purpose:
 
 
 Oversee the evolution and operations of the IMS Core network, ensuring resilient, scalable, and cloud-native VoLTE, VoWiFi, and SIP services through architectural innovation and operational excellence.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
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 Own end-to-end IMS architecture including CSCF (P/I/S-CSCF), HSS/UDM, SBC, TAS/AS, MRF, BGCF/MGCF, ensuring high availability, redundancy, and SLA compliance.
 </li>
 <li>
 VoLTE, VoWiFi, SIP Trunking, optimization, and interworking with EPC, 5GC, PCRF, OCS, SMSC, and roaming/interconnect partners.
 </li>
 <li>
 Drive automation initiatives across IMS operations including configuration management, health checks, KPI monitoring, log analysis, and incident correlation to reduce manual intervention
 </li>
 <li>
 Perform advanced SIP/Diameter troubleshooting, ladder diagram analysis, RTP/media flow validation, and performance bottleneck identification.
 </li>
 <li>
 Ensure seamless SRVCC, emergency call routing, roaming interconnect, and inter-RAT handover scenarios.
 </li>
 <li>
 Implementation tasks for IMS expansion projects, software upgrades and patch management in virtualized/cloud-native environments.
 </li>
 <li>
 100% availability of IMS Core Nodes &amp; Services
 </li>
 <li>
 Provide technical mentorship to IMS engineers and support cross-functional alignment with Core, Transmission, IT, and Commercial teams.
 </li>
 <li>
 Taking preventive &amp; corrective measures for hardware and software to maintain the required availability
 </li>
 <li>
 To perform systems and services routines and health checks for maintaining systems performance and availability
 </li>
 <li>
 Perform highly skilled hardware and software-related tasks and definitions which may include any IMS Core network platform
 </li>
 <li>
 Manage and Monitor all core network platforms and services, their drill-down analysis, escalation, coordination wherever applicable
 </li>
 </ul>
 
 
 
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
 <li>
 Must have a Bachelor&rsquo;s Degree, preferably in Telecommunications / Electrical / Computer Engineering.
 </li>
 </ul>
 
 
 
 
 Work Experience:
 
 <ul>
 <li>
 Up to 6&ndash;10 years of relevant telecom experience, experience of IMS Core will be preferred.
 </li>
 <li>
 Proven experience in virtualized/NFV or cloud-native IMS deployments will be preferred.
 </li>
 </ul>
 
 
 
 
 Skills &ndash; Job Specific:
 
 <ul>
 <li>
 Strong expertise in IMS architecture and standards
 </li>
 <li>
 Advanced knowledge of SIP, SDP, Diameter, RTP/RTCP, DNS, ENUM.
 </li>
 <li>
 Hands-on experience with major IMS vendors (Huawei, ZTE).
 </li>
 <li>
 Proficiency in signaling and routing mechanisms at all network levels
 </li>
 <li>
 Expert knowledge and practical experience in hardware and software of IMS Core network platforms
 </li>
 <li>
 Understand the standard processes and procedures of IMS Core network activities execution
 </li>
 </ul>
</div>

Assistant Manager – IMS & VoLTE Operations

Canvas Digitals

We are looking for a skilled and proactive VoIP Engineer / Vicidial Specialist to manage, optimize, and scale our contact center voice infrastructure. The ideal candidate will have hands-on expertise in Vicidial, SIP technologies, Linux systems, and call center telephony environments. This role plays a critical part in ensuring call quality, uptime, and campaign efficiency across operations.Key Responsibilities:Vicidial &amp; Dialer Operations<ul><li>Configure, manage, and optimize Vicidial (v10 / v11) environments.</li><li>Support inbound, outbound, and blended contact center campaigns.</li><li>Tune dial levels, hopper behavior, and performance settings for maximum efficiency.</li><li>Troubleshoot real-time call issues including call drops, audio delays, and sound quality problems.</li><li>Manage SIP trunks, carriers, and interconnections to ensure stable call routing.</li><li>Troubleshoot and diagnose SIP/RTP issues (latency, jitter, one-way audio, etc.).</li><li>Work with Asterisk-based VoIP systems for dial-plan and server-level tasks.</li><li>Integrate and support Kamailio, FreeSWITCH, or similar SIP components (preferred).</li></ul>Linux &amp; Infrastructure Management<ul><li>Administer and maintain Linux servers (Debian, CentOS, Rocky, openSUSE, etc.).</li><li>Monitor system health, logs, and performance metrics for stability and uptime.</li><li>Perform basic MySQL/MariaDB maintenance, backups, and routine database operations.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience in Vicidial, VoIP, and SIP-based telephony systems.</li><li>Strong understanding of SIP, RTP, and Asterisk.</li><li>Hands-on experience with Linux administration.</li><li>Ability to troubleshoot call flows, routing issues, and dialer performance.</li><li>Understanding of call center operations, dialer logic, and campaign mechanics.</li><li>Familiarity with Kamailio / FreeSWITCH / SBCs is a plus.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to work independently and collaborate with cross-functional teams.</li></ul>Preferred Experience:<ul><li>Previous experience in a contact center / VoIP service provider environment.</li><li>Exposure to carrier management, load balancing, and voice routing.</li></ul>Why Join Us:<ul><li>Opportunity to own and scale mission-critical voice infrastructure.</li><li>Collaborative environment with ownership and growth potential.</li><li>Exposure to modern contact center and VoIP technologies.</li></ul>Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

VoIP Engineer

Explore 85+ Network engineer in Islamabad this April. Find roles across top companies and apply now to boost your career.

85 network engineer jobs In Islamabad

Network Engineer

Network Engineer

IT Systems & Network Engineer

Infrastructure & Systems Support Engineer

Network Technician

Assistant Manager – IMS & VoLTE Operations

VoIP Engineer