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technical support engineer Jobs in Lahore

technical support engineer

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network engineer

Physicians Revenue Group

About the roleWe&rsquo;re looking for a Senior VoIP Engineer to architect, deploy, and maintain enterprise-grade voice platforms across multiple phone systems/environments. You&rsquo;ll own end-to-end delivery&mdash;from design and build (SBCs, SIP trunks, IVRs, call flows, integrations) to proactive monitoring, upgrades, and incident response&mdash;ensuring high availability, call quality, and security for a multi-site, regulated environment.What you&rsquo;ll doArchitecture &amp; Build<ul><li>Design, implement, and document scalable VoIP solutions (on-prem and/or cloud), including SBCs, SIP trunking, dial plans, E911, IVR/auto-attendants, call queues, recording, and analytics.</li><li>Engineer complex call flows and integrations with CRMs/EMRs, contact centers, and collaboration suites (e.g., Dialpad, Vonage/Bria, Teams/Zoom).</li><li>Stand up new systems/environments and lead migrations and consolidations between platforms.</li></ul>Operations &amp; Maintenance<ul><li>Own day-to-day administration for multiple phone systems (Dialpad, Vonage/Bria) (adds/moves/changes, routing updates, firmware/OS upgrades, patches).</li><li>Monitor quality and capacity (MOS, jitter, packet loss, ASR/ACD) and tune QoS/CoS across LAN/WAN.</li><li>Manage carrier relationships, number ports, CNAM, and troubleshooting across providers.</li></ul>Reliability, Security &amp; Compliance<ul><li>Implement HA/DR (clustering, geo-redundancy, failover testing) and maintain 99.9%+ uptime.</li><li>Harden VoIP infrastructure (TLS/SRTP, access control, SBC policies), manage certificates/keys, and enforce least privilege.</li><li>Ensure regulatory compliance (e.g., E911/Kari&rsquo;s Law/RAY BAUM&rsquo;s Act; HIPAA), including audit-ready documentation.</li></ul>Troubleshooting &amp; Support<ul><li>Lead Top Tier incident response, root-cause analysis, and post-mortems across network, carrier, and application layers.</li><li>Build tooling/playbooks for proactive detection and faster MTTR; mentor junior engineers.</li></ul>What you&rsquo;ll bring<ul><li>Experience: 10+ years designing, deploying, and maintaining VoIP/telephony at scale, including multi-vendor environments.</li><li>Deep knowledge of: SIP/RTP/SRTP, SDP, DTMF, codecs (G.711/G.729/Opus), dial plans, DID management, SBCs, SIP trunks, NAT traversal, QoS, VLANs, DHCP options (e.g., 66/160), DNS/SRV, TLS/cert management.</li><li>Hands-on with (one or more): Enterprise PBXs (Dialpad, Vonage/Bria and others); SBCs &amp; carriers (Cisco, Oracle, Twilio/Zoom/Teams, Direct Routing); Collaboration/CCaaS (Dialpad, Vonage/Bria, Microsoft Teams Phone, Zoom Phone).</li><li>Networking: Solid L2/L3, routing, firewalls, VPNs, wireless QoS, packet capture/analysis (Wireshark), and monitoring (SNMP/NetFlow/VoIP analytics).</li><li>Soft skills: Ownership mindset, clear documentation, cross-functional communication, vendor/carrier management, mentoring.</li><li>Education/Certs (nice to have): CCNP Collaboration, MS-700/Teams Phone, AudioCodes/Ribbon certs, AWS/Azure fundamentals, ITIL.|</li></ul>Success looks like<ul><li>&ge;99.9% voice service availability across all sites/systems.</li><li>MOS &ge;4.0 for internal and external calls; jitter/packet loss within targets.</li><li>MTTR under agreed SLOs; measurable reduction in repeat incidents.</li><li>Zero overdue security patches; successful DR failover tests.</li><li>Clear, current runbooks and diagrams for every supported system.</li></ul>Tools you may use<ul><li>Wireshark, sngrep, Network monitoring (PRTG, SolarWinds), IaC/scripting (PowerShell, Python, Ansible) for automation.</li></ul>Job Type: Full-timeWork Location: In person

Senior VoIP Engineer

The Techno Studio UK

Job description:IT GENICS is looking for a talented and dedicated Network and Support Engineer to join our team. In this role, you'll be the backbone of our technical operations, ensuring our network infrastructure is stable, secure, and high-performing. You'll also provide essential technical support to our employees, solving problems quickly and efficiently to keep our business running smoothly.Responsibilities:Manage and maintain our network infrastructure, including routers, switches, firewalls, and VPNs.Troubleshoot and resolve network-related issues, ensuring minimal downtime.Provide technical support to employees for a wide range of hardware and software issues, both in-person and remotely.Monitor network performance and security to identify and address potential threats or bottlenecks.Install, configure, and upgrade new network equipment and software.Create and maintain detailed documentation of network configurations and support procedures.Manage Inventory Maintain Proper IT Asset Inventory and proper documentationQualifications:Proven 2 years experience as a Network Engineer, IT Support Specialist, or similar role.Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.).Strong knowledge of TP Link, Mikrotik Router board (TP Link Omada System, Mikrotik Load Balancing, Auto Failover ).Experience with network equipment from major vendors like Cisco, Juniper, or Fortinet.Familiarity with various operating systems (Windows, macOS, Linux).Excellent problem-solving skills and the ability to work independently or as part of a team.Strong communication skills and a patient, user-friendly approach to support.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

IT Technician

Ascertia

<div>Ascertia delivers digital trust products and services globally for Enterprises, Governments and Trust Service Providers. Ascertia solutions enable digital business processes which are fundamentally underpinned by digital trust to ensure that digital identities are proven, and business transactions and signatures are trustworthy. 
 
Ascertia's digital signature platform and PKI products deliver digital trust across people, devices, data, and documents. At the heart of Ascertia&rsquo;s digital trust ecosystem is a wide-reaching customer base, 100+ expert partners and integrators which have been delivering Ascertia products, cloud services and apps since 2001. 
 
Ascertia has experienced solid revenue growth and is hiring new team members to drive further growth, success and take on the larger big-name organisations across the PKI and Digital Signature industries. Ascertia has over 190 full-time employees and is looking for Senior System Engineer. This opportunity provides a solid platform for the successful candidate to stretch themselves and work with a talented team to achieve global success.
Job Description:
Ascertia is looking for a Senior System Engineer to maintain essential IT operations, including operating systems, security tools, applications, network and servers, email system, laptops, software, and hardware. The candidate should have prior experience, good management skills and responsibility, seek new challenges, take initiatives and should be a good team player.
Candidate should have good knowledge and experience in the following:<ul><li>
Responsible to monitor and manage the network and relevant devices (switches, routers, Firewalls, wireless etc.)</li><li>
Proactively manage and maintain server, network, and firewall systems</li><li>
Installation of new hardware and software (Physical Servers, VMs, computer workstations/laptops, Network Devices (Switches, Routers, Access Points, etc.)</li><li>
Administer and support core Microsoft, Linux, Database Servers, Antivirus solutions, Hyper-V, and VMware technologies</li><li>
Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment</li><li>
Responsible to manage the operating systems, network devices automatic security updates distribution to network, servers and systems.</li><li>
Maintain inventory and asset configuration documentation</li><li>
Assist in procurement process of hardware, firewall, telecom and software vendor evaluation, recommendation, and negotiations</li><li>
Monitoring of Ticket system and provide documented solutions</li><li>
Provide Technical support to remote users, train staff on new systems, day to day admin and monitoring of network use</li><li>
Good multitasking, problem solving, documentation skills</li><li>
Planning of future improvements, suggesting IT solutions to business problems</li><li>
Fluent English, team player and dedication to continually update knowledge</li></ul>
Job Specifications:
<ul><li>Bachelor&rsquo;s degree in computer science (or related area) preferred</li><li>
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired</li><li>
Cisco Certified Network Associate or Professional &ndash; CCNA /CCNP</li><li>
Advanced knowledge of Windows Server (2012/2016/2019) and Windows Operating Systems (Windows 10/11)</li><li>
Hands on experience on Microsoft Office365, SharePoint (Cloud/on-premises), Visio
</li><li>Must have hands on experience and knowledge of virtualization technologies like Microsoft Hyper-V and VMWare Server</li><li>
Must have hands on experience of Active Directory/LDAP, DNS, Group Policy design and configuration, Microsoft IIS administration and configuration</li><li>
Must have hands on experience and knowledge of Linux systems and administration.
</li><li>Knowledge of SVN, Gitlab, Jenkins, Docker, containerization would be plus</li><li>
Must have hands on experience and knowledge of different Database Servers (Microsoft SQL Server, PostgreSQL, Oracle, MySQL)</li><li>
Must have WSUS knowledge to monitor and manage Microsoft platform operating systems and applications.</li><li>
In depth knowledge of network type (LAN/WAN)</li><li>
Knowledge of the following areas is required: VPN (GRE, IPSec, and SSL VPNs), Wireless (802.1b/g/n/ac) and DNS/DHCP (Public and Private)</li><li>
Ability to troubleshoot network issues including back bone infrastructure issues independently</li><li>
Must have basic knowledge of cloud environments like Azure, AWS, Google, etc.</li><li>
Must be good in presentation and have good knowledge of Office tools</li><li>
Knowledge/Experience in any of the following will be a big plus:</li><li>
Domain knowledge of Public Key Infrastructure (PKI) products</li><li>
Microsoft System Center components basic level skills</li></ul>
Knowledge/Experience in any of the following will be a big plus:<ul><li>
Domain knowledge of Public Key Infrastructure (PKI) products</li></ul>
We offer:<ul><li>
An interesting and challenging job, dynamic opportunity for professional growth.</li><li>
A good remuneration package including Provident fund, Medical Insurance and allowance</li><li>
Bi Annually Bonus</li><li>
Bi Annually Increments</li><li>
Paid time Off</li><li>
Complementary Meals</li><li>
Company sponsored yearly excursion trip, cricket, gaming and dart clubs.</li></ul>
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Senior System Engineer

Cube Discipline

Hands-on experience with packet core network components (e.g., SGSN, GGSN, MME, PGW). &#61623; Strong understanding of mobile network standards (e.g., 4G/5G, LTE, VoLTE). &#61623; Experience with Packet Core network testing and troubleshooting tools. &#61623; Proficient in analyzing Packet Core call flows and signaling protocols. &#61623; Strong problem-solving and analytical thinking skills. &#61623; Integrate and configure packet core network components, ensuring interoperability and compliance with network standards. &#61623; Analyze and document call flows across various nodes and interfaces in the packet core network. &#61623; Troubleshoot call flow issues to ensure seamless service delivery and customer experience. &#61623; Execute comprehensive acceptance test plans for new network elements and services. &#61623; Experience in Nokia Packet Core Products: CMM / CMG / NRD &#61623; Nokia Packet Core Certifications (CMM / CMG &ndash; Desing / Integration) &#61623; Virtualization skills like: Kubernetes, Openstack, Linux, KVM, Hypervisors, Vmware, VNF configuration and management (scale-IN/OUT, healing). &#61623; Knowledge of all or part of the set of protocols for IP/MPLS: IGP, BGP, RSVP, LDP, and others and Mobile networks related interfaces and protocols 2G-3G-4G-5G;Job Type: Full-timeWork Location: In person

Telecom Design Engineer (Hybrid)

About the roleWe&rsquo;re hiring a Junior VoIP Engineer to keep our cloud telephony running smoothly day-to-day and to be the first-line owner of all phone-system tickets for our U.S. executive team. You&rsquo;ll focus on administration, support, and small changes across Vonage Business Communications and Dialpad, ensuring reliable service, crisp call quality, and white-glove support.What you&rsquo;ll doOperations &amp; Maintenance<ul><li>Perform daily health checks, review alerts, and clear alarms in Vonage/Dialpad admin portals.</li><li>Execute MACDs (adds/moves/changes/deletes), device provisioning, number assignment, voicemail, call recording, and routing updates.</li><li>Maintain IVRs/auto-attendants, ring groups, call queues, business hours/holiday schedules, and E911 addresses.</li><li>Coordinate routine updates, license management, and vendor tickets with Vonage/Dialpad support.</li></ul>Executive Support &amp; Help Desk<ul><li>Triage and resolve all executive team phone tickets (desktop/mobile apps, desk phones, headsets, call routing, conferencing).</li><li>Provide white-glove onboarding, 1:1 setup, and rapid response within agreed SLAs; create quick-reference guides.</li><li>Proactively monitor exec lines/queues during key events; prepare fallback routing and temporary call flows.</li></ul>Troubleshooting<ul><li>Diagnose call-quality issues (one-way audio, jitter, packet loss, poor MOS) across user device, network, and carrier layers.</li><li>Use logs/analytics (Dialpad dashboards, Vonage call reports), packet captures when needed, and coordinate with networking for QoS.</li></ul>Provisioning &amp; Number Management<ul><li>Handle DIDs, extensions, CNAM, and basic LNP requests; maintain accurate inventory, work with teams to resolve any dialing issues like spam and troubled numbers, and E911 records.</li></ul>Security, Compliance &amp; Documentation<ul><li>Enforce access controls, MFA, least privilege in admin consoles; manage certificates/SSO where applicable.</li><li>Keep SOPs, knowledge base articles, and change logs current; contribute to runbooks and end-user guides.</li></ul>Collaboration &amp; Escalation<ul><li>Partner with Network/IT for LAN/WAN QoS and firewall rules (SIP/RTP ports as required).</li><li>Escalate complex issues to Senior VoIP Engineer and vendors with clear reproduction steps and call examples.</li></ul>What you&rsquo;ll bring<ul><li>Experience: 4&ndash;5 years in VoIP/UC administration or support, including hands-on with Vonage and Dialpad (admin portals, call routing, queues, analytics).</li><li>Skills &amp; knowledge: SIP/RTP basics, codecs (G.711/Opus), NAT traversal, E911/Kari&rsquo;s Law/RAY BAUM&rsquo;s Act fundamentals.</li><li>Device provisioning (Poly/Yealink), softphone setup on Windows/macOS/iOS/Android; headset troubleshooting.</li><li>Networking fundamentals (DHCP options, VLANs, QoS/DSCP, basic firewall rules), Wireshark/sngrep familiarity.</li><li>Ticketing and documentation (Invgate/Mojo Helpdesk); strong customer service and executive presence.</li><li>Nice to have: SSO (Azure AD/Okta), MDM (Intune/Jamf), call recording/retention policies, basic scripting (PowerShell), ITIL concepts.</li></ul>Success looks like<ul><li>95%+ of executive tickets resolved within SLA; CSAT &ge; 4.7/5.</li><li>Consistent MOS within target; measurable reduction in recurring issues.</li><li>Zero stale E911 records; accurate number/license inventory.</li><li>Up-to-date runbooks and user guides; clear, audit-ready change history.</li></ul>Job Type: Full-timeWork Location: In person

Junior VoIP Engineer

IBSTEC

Job description:IBSTEC is currently seeking a skilled and motivated System and Network Administrator to join our growing team. If you have hands-on experience in IT systems management, particularly in VoIP technologies, and a passion for optimizing network infrastructure, we want to hear from you!Job Responsibilities:<ul><li>Design and implement VoIP networks, including hardware and software selection.</li><li>Monitor and troubleshoot VoIP systems to ensure optimal performance and minimal downtime.</li><li>Collaborate with IT teams to integrate VoIP systems with existing network infrastructure.</li><li>Manage and support VoIP solutions, including FreePBX, Elastix, and ViciDial.</li><li>Provide technical support and training to end-users.</li><li>Ensure the security of IT infrastructure, protecting against unauthorized access, cyber threats, and data breaches.</li><li>Monitor network performance, ensuring system availability and reliability.</li><li>Maintain an inventory of all IT equipment, software, and licenses.</li><li>Plan and execute routine maintenance, upgrades, and patches.</li><li>Troubleshoot and resolve network issues and outages.</li><li>Regularly evaluate IT systems to meet organizational demands.</li><li>Implement and manage Virtual Private Networks (VPNs) to ensure secure remote access.</li><li>Understand and manage routing and switching protocols.</li></ul>Requirements:<ul><li>Bachelor's preferably in IT or Computer Science or any other relevant field.</li><li>Familiarity with tools like Iccabi, Cordic, Cab9, VipVoIP, Avaya phones, Cisco phones, Yealink phones, WebRTC, Zoiper, and Eyebeam is a plus</li></ul>Location: Zafar Ali Road, Gulberg V Timing: Rotational Shifts Salary: PKR 60000-120000/monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthWork Location: In person

Network/Systems Administrator

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

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