network operations analyst

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability. Maintains network quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Corrects network problems effectively and in a timely manner. Performs preventive maintenance, backup, and recovery procedures. Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i.e., enhancements, updates, upgrades, and new systems). Establishes tools and procedures to monitor network performance. 
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

IT Network Operations Analyst II

Sovos

<div>Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the &quot;right&quot; resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we're transforming how companies around the world manage tax compliance-helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global regulatory landscape. As a Senior Network Operations Center Analyst, you'll serve as a critical link between customer support and engineering teams, driving technical problem resolution and ensuring the reliability and performance of our global network infrastructure.

This is a high-impact, hands-on role. You'll lead resolution on complex network issues, mentor junior analysts, and be a go-to resource during critical incidents-all while helping build the operational foundation that keeps Sovos running at scale.

More specifically, you will:
<ul>
<li>Monitor network systems and services using NOC tools and dashboards</li>
<li>Respond to alerts and troubleshoot network issues promptly</li>
<li>Document incidents and resolutions in the ticketing system</li>
<li>Escalate complex issues to senior engineers or supervisors as needed</li>
<li>Perform routine checks and preventive maintenance tasks</li>
<li>Mentor analysts and lead resolution for complex issues</li>
<li>Assist in implementing network changes and upgrades</li>
<li>Maintain accurate logs and reports for compliance and analysis</li>
<li>Manage technical escalations by triaging issues, determining root causes, and coordinating resolution efforts</li>
<li>Serve as technical point of contact during critical incidents, providing updates to stakeholders</li>
<li>Collaborate with engineering, product, and support teams to resolve complex issues</li>
<li>Document technical issues, workarounds, and resolutions in knowledge management systems</li>
<li>Identify patterns in escalated issues to recommend product improvements</li>
<li>Participate in on-call rotations to provide 24/7 coverage for critical issues</li>
</ul>
What We Need From You
<ul>
<li>3+ years of experience in network monitoring or support</li>
<li>Solid understanding of networking concepts and protocols</li>
<li>Strong troubleshooting skills and ability to navigate complex technical systems</li>
<li>Experience with monitoring tools and ticketing systems</li>
<li>Strong analytical and communication skills</li>
<li>Experience with incident management processes and tools</li>
<li>Strong time management skills with the ability to balance multiple priorities simultaneously</li>
<li>Ability to work independently and collaboratively in a fast-paced, 24/7 environment</li>
<li>Professional fluency in English (written and verbal) for communication with customers and internal stakeholders</li>
</ul>
What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
<ul>
<li>Opportunity to work with a global organization and gain international exposure</li>
<li>Bi-Weekly Meeting Free Days!</li>
<li>Mentoring Programs and career development opportunities</li>
<li>Globally recognized Training and Development programs</li>
<li>Comprehensive health benefits and insurance coverage</li>
<li>Collaborative work environment with modern tools and technologies</li>
<li>Opportunity to be part of a growing global team and shape its future</li>
</ul>
Our Recruitment Process

We believe in a transparent and comprehensive hiring process. Here's what a typical process will look like:

Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment

Stage 2: Automated Video Interview

Stage 3: Department Interview with Hiring Manager and/or key stakeholders

Stage 4: Final Interview

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.</div>

Senior Network Operations Centre Analyst

Accenture

Skill required: Network Operations - Service Assurance 
Designation: Network &amp; Svcs Operation Analyst 
Qualifications:Any Graduation
 
Years of Experience:3 to 5 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework. 
What are we looking for? &bull; Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless &bull; Network fundamentals: IP, VLANs, bandwidth, routing concepts &bull; Order Management &amp; Provisioning systems (Amdocs / Netcracker / ServiceNow) &bull; Strong understanding of activation workflows &bull; Excel / data analysis (validation &amp; reconciliation) &bull; KPIs: &bull; Order cycle time (TAT) &bull; Fallout rate &bull; First-time-right activation % &bull; Rework reduction &bull; ServiceNow Order Management &bull; Inventory systems exposure &bull; Understanding of network configs (read-level) &bull; Automation mindset (workflow improvement)
 
Roles and Responsibilities: &bull; Manage end-to-end Order to Activate lifecycle &bull; Validate customer orders for technical &amp; commercial feasibility &bull; Coordinate with Sales, Network, Field Ops, and Vendors &bull; Configure services via provisioning systems &bull; Track order fallout and drive resolution &bull; Ensure billing readiness &amp; clean handover to Assurance &bull; Maintain activation SLAs and documentation
 
Any Graduation

Network & Svcs Operation Analyst

Skill required: Network Operations - Problem Management 
Designation: Network &amp; Svcs Operation Senior Analyst 
Qualifications:Any Graduation
 
Years of Experience:4 to 5 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA. 
What are we looking for? Preferred 4 to 5 years of overall experience, with preference in program management/ IT Infrastructure/Wireline Network Services preferably in Telecom Service Assurance &bull; Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. &bull; Strong TCP/IP, routing, switching fundamentals &bull; Troubleshooting MPLS, DIA, Voice, Wireless services &bull; NMS tools (Netcool, SolarWinds, Nagios, etc.) &ndash; these are platforms to monitor, detect &amp; analyse in real time &bull; Ticketing tools (ServiceNow / Remedy) &bull; Structured RCA methodology &bull; Excellent overall and written communication skills &bull; Performance Management Skills: &bull; Average Time to Restore &bull; SLA compliance &bull; Repeat incident rate &bull; Quality of RCA &bull; Packet analysis (Wireshark &ndash; conceptual or hands-on) &bull; CLI exposure (routers, firewalls) &bull; Automation &amp; scripting awareness &bull; Customer communication experience
 
Roles and Responsibilities: &bull; Perform L2/L3 troubleshooting for service incidents &bull; Analyse alarms, logs, and performance metrics &bull; Identify root cause (network, config, hardware, vendor) &bull; Restore services within SLA &bull; Create RCAs and preventive recommendations &bull; &bull; &bull; Collaborate with OTA to fix design/config gaps &bull; Support major incident management (MIM)
 
Any Graduation

Network & Svcs Operation Senior Analyst

Navitus Health Solutions / Lumicera Health Services

<div><div>Due to growth, we are adding a Senior Analyst, Network Contracting to join our team!</div><div></div><div> 
The Senior Analyst, Network Contracting will be responsible for the financial management of retail, specialty, and mail order pharmacy contracting, issue management, and reporting, in support of the network strategy to deliver value to Navitus clients. The primary responsibilities of this role are to analyze current and new pharmacy contracts and provide support for all phases of the pharmacy contracting process, including national and regional chain providers, pharmacy services administration organizations (PSAOs) and independent pharmacies for all lines of business.</div><div></div><div> 
Is this you? Find out more below!</div><div> 
How do I make an impact on my team?</div><ul><li>
Support the network contracting management division by preparing contracting and strategy analytics, including new contracts and contract renewals</li><li>
Assist with preparation and attend meetings with strategic pharmacy partners</li><li>
Plan, design, and deploy appropriate reports, tools, and/or applications</li><li>
Provide support with pharmacy data and topic preparation for industry conferences, including scheduling</li><li>
Prepare analyses covering provider agreements, 340B opportunities, mail order, discount card, specialty, and any related needs</li><li>
Collaborate with Contract Managers, Finance, Pharmacy Informatics, Legal and other internal business divisions to make recommendations to financial models and assist with the development of financial contract solutions</li><li>
Prepare forward-looking network analytics, ensuring alignment of planned actions and targets in the forecast</li><li>
Support network management leaders in the development and analytical review of quarterly forecasting, annual planning, and multi-year contracting development and multi-year financial modeling</li><li>
Advise internal stakeholders on strategic fiscal matters related to pharmacy financial management throughout the organization. Participate in regular meetings with leadership to review financial results and act as an internal consultant on interpreting financial results, analyzing variances and improving contracting performance.</li><li>
Support pharmacy contract negotiations by monitoring and delivering impact analysis of suggested pricing revisions</li><li>
Other duties as assigned</li></ul><div> 
What our team expects from you?
</div><ul><li>Bachelor&rsquo;s degree in finance, accounting, business, actuarial science or related field is preferred</li><li>
Minimum three years of database management experience</li><li>
Experience in business, finance, or analytics</li><li>
Minimum three years experience in Retail Pharmacy and/or Pharmacy Benefit Management (PBM) or Managed Care</li><li>
Experience with Pharmacy Benefit Management (PBM), contracting and pharmacy industry/technical terms, pricing and processes</li><li>
Experience with CMS, Medicare, and state Medicaid regulations and guidance preferred</li><li>
Knowledge of health care processes and pharmaceutical claims adjudication systems preferred</li><li>
Participate in, adhere to, and support compliance program objectives</li><li>
The ability to consistently interact cooperatively and respectfully with other employees</li></ul>
What can you expect from Navitus?<ul><li>
Top of the industry benefits for Health, Dental, and Vision insurance</li><li>
20 days paid time off</li><li>
4 weeks paid parental leave</li><li>
9 paid holidays</li><li>
401K company match of up to 5% - No vesting requirement</li><li>
Adoption Assistance Program</li><li>
Flexible Spending Account</li><li>
Educational Assistance Plan and Professional Membership assistance</li><li>
Referral Bonus Program &ndash; up to $750!</li></ul><div>
#LI-Remote</div></div>

Sr. Analyst, Network Contracting

Ryder System

<div>Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
Summary
The Senior Telecom Expense Analyst is responsible for sourcing, negotiating, and lifecycle managing wide area network (WAN) connectivity and telecommunications services across a multi-site enterprise footprint. This role drives cost optimization, vendor performance, and service reliability by aligning carrier strategy with business and technical requirements. The position partners closely with Network Engineering &amp; Operations, Finance, and Business &amp; Operations teams to ensure circuits, contracts, and services are delivered on time, on budget, and in compliance with enterprise standards.
Essential Functions
<ul><li>Own end‑to‑end management of the organization&rsquo;s telecommunications and network services portfolio, including strategic vendor relationships, sourcing decisions, and operational performance across a multi-enterprise footprint.</li>
<li>Serve as the primary point of accountability for telecom carriers, ISPs, and managed service providers, leading contract negotiations, renewals, pricing strategies, and consolidation efforts to optimize cost, performance, and risk.</li>
<li>Oversee the lifecycle of telecom services, including ordering, provisioning, upgrades, disconnects, and inventory management. Ensure accurate documentation and system records (e.g., CMDB/ServiceNow) and maintain visibility into installations, site turn‑ups, and decommissions to support timely delivery and operational readiness. Makes recommendations to provide cost savings where/when possible.</li>
<li>Provide governance over service delivery by establishing and managing SLAs, conducting vendor performance reviews, tracking scorecards, and leading escalations to ensure service quality and accountability. Validate contract terms related to termination rights, service credits, and risk mitigation.</li>
<li>Develop and execute wide‑area network (WAN) sourcing strategies leveraging technologies such as DIA, broadband, 4/5G, and satellite solutions to support business growth.</li>
<li>Participate in forecasting telecom spend and support annual budgeting and long‑range planning cycles, ensuring alignment with financial targets and operational needs.</li>
<li>Partner closely with Network Engineering and other internal stakeholders to align on technical standards, requirements, and deployment timelines. Support mergers, acquisitions, and divestitures through circuit rationalization and integration planning.</li>
</ul>Skills and Abilities
<ul><li>Negotiation &amp; influencing, Required</li>
<li>Analytical &amp; detail oriented, Required</li>
<li>Financial acumen, Required</li>
<li>Cross-team collaboration, Required</li>
<li>Strong written &amp; executive communication, Required</li>
<li>Ability to manage large multi-site environments, Required</li>
<li>Strong contract negotiation and vendor management skills, Required</li>
</ul>Qualifications
<ul><li>Bachelor's degree in business administration / supply chain management / finance or related, Required</li>
<li>Three (3) years to Five (5) years or more in Telecom/WAN procurement, carrier management, or network operations, Required</li>
<li>3 years or more in Sourcing DIA, broadband, 4/5G, Starlink services. Knowledge of SDWAN architectures (i.e. Meraki), Required</li>
<li>3 years or more in financial analysis and budgeting</li>
<li>Telecom expense management (TEM) systems experience, Preferred</li>
<li>3 years or more in ITSM/CMDB platforms (ServiceNow or similar), Preferred</li>
<li>Proficiency with Excel and reporting tools Intermediate, Required</li>
<li>SDWAN architectures (i.e. Meraki) Intermediate, Required</li>
</ul>Job Category: IT Assets
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate&rsquo;s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$75,000.00
Maximum Pay Range:
$85,000.00
Benefits Information :
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=4022345&amp;hashed=256118533) to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .
Current Employees :
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
\#wd</div>

Senior Telecom Expense Analyst

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