network operations analyst

cFocus Software Incorporated

<div>cFocus Software seeks a NEN Analyst to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance. 
Qualifications:<ul><li>
Four (4) years of professional experience in NEN programs in relation to ordering, seat refresh, and day-to-day troubleshooting of AMCI administrative issues</li><li>
Active DoD IAT Level II certification</li></ul>
Duties: 
<ul><li>
Provide advanced technical and analytical support for Navy Enterprise Network (NEN) operations and maintenance.</li><li>
Monitor network performance, availability, and security posture, identifying and resolving issues promptly.</li><li>
Perform network diagnostics and root cause analyses to support system stability and performance optimization.</li><li>
Configure, maintain, and troubleshoot routers, switches, firewalls, and other network infrastructure devices.</li><li>
Support implementation of Navy cybersecurity and information assurance policies in network operations.</li><li>
Develop and maintain network documentation, diagrams, and standard operating procedures (SOPs).</li><li>
Analyze network traffic and logs to identify performance bottlenecks or security anomalies.</li><li>
Collaborate with system administrators, cybersecurity teams, and engineers to ensure network integrity and compliance.</li><li>
Support the integration and testing of new network technologies and enhancements.</li><li>
Prepare and deliver reports on network health, incidents, and performance metrics to leadership.</li><li>
Provide Tier III support and serve as an escalation point for complex network issues.</li><li>
Participate in after-hours maintenance windows, upgrades, or incident response activities as required</li></ul> 

UDeX6MsvbQ</div>

NEN Analyst - Navy - Secret Required

ASMO

<div>
 
 ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL&rsquo;s logistics excellence and Saudi Aramco&rsquo;s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.
 
 
 ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.
 
 
 
 
 
 
 
 Objective:
 
 
 
 
 
 
 
 The Network Management Analyst is responsible for the operations, performance, and security of ASMO&rsquo;s computer networks and ensure that the network is reliable, efficient, and aligned with ASMO&rsquo;s business goals. This Network Specialist will collaborate with the IT Infrastructure Management Manager and other Technology teams and business stakeholders to contribute to the development of network strategies and plans that meet the ASMO&rsquo;s current and future requirements.
 
 
 
 
 
 
 
 General Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Implement and deploy network infrastructure, including routers, switches, firewalls, and other networking components.
 </li>
 <li>
 Analyze network data, identify performance bottlenecks or vulnerabilities, and take appropriate actions to optimize network performance and ensure smooth network operations.
 </li>
 <li>
 Assess network performance and utilization trends, anticipate capacity needs, and recommend infrastructure upgrades or enhancements to support ASMO&rsquo;s business growth and ASMO&rsquo;s evolving technology requirements.
 </li>
 <li>
 Participate in network change management processes and procedures so that network changes, such as configuration modifications or software upgrades, are properly planned, tested, documented, and implemented without causing disruptions or security vulnerabilities.
 </li>
 <li>
 Prepare regular reports on network performance, capacity, security incidents, and improvements, and communicate network-related updates, risks, and recommendations to the Infrastructure Management Manager.
 </li>
 <li>
 Manage the operations, performance, and security of ASMO&rsquo;s IT (voice, data, video,etc.) and cloud networks and ensure that the network is reliable, efficient, and aligned with ASMO&rsquo;s business goals.
 </li>
 <li>
 Recommend training and development interventions for team members to build their capabilities
 </li>
 <li>
 Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency
 </li>
 <li>
 Implement all relevant IT Strategy &amp; Governance department&rsquo;s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, information technology, network engineering or equivalent from a recognized and accredited university is required.
 </li>
 <li>
 Master&rsquo;s degree in computer science, information technology, network engineering or equivalent from a recognized and accredited university is preferred.
 </li>
 <li>
 Any Network Management-related or other relevant certification preferred.
 </li>
 <li>
 Demonstrated proficiency in oral and written English.
 </li>
 <li>
 5 years&rsquo; experience in the same Field.
 </li>
 </ul>
 
 
</div>

Network Management Analyst

Peraton

<div>About Peraton 
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. 
 
Program Overview 
Provide experienced analysts that will deliver network and exploitation analysis to secure and defend vital networks, and accelerate the nation's ability to meet the challenges posed by an increasingly complex global security environment. 
 
About The Role 
 
Next Generation Digital Network Exploitation Analyst (DNEA1)
 
 
Location: Annapolis Junction / Fort Meade, MD 
 
Clearance: Active TS/SCI with Polygraph Required
 
 
Protect what matters most. 
Peraton's Cyber Mission business unit provides mission-critical SIGINT and Cyber expertise to the Intelligence Community. Join a team of elite professionals developing next-generation cybersecurity and intelligence solutions that safeguard our nation's most vital networks.
 
 
What You'll Do
 
 
As a Digital Network Exploitation Analyst, you'll apply advanced analytical and technical skills to identify, map, and exploit target networks. Your work will help strengthen and enable critical national security missions. Responsibilities may include:
 
 
<ul><li>Evaluate target networks using all-source intelligence to identify vulnerabilities and develop detailed exploitation and operations plans.
</li><li>Analyze SIGINT and cyber data across multiple layers of the OSI model.
</li><li>Apply deep knowledge of IP core infrastructure, communication devices, and network traffic behaviors.
</li><li>Develop and share new tradecraft as technologies evolve.
</li><li>Collaborate with government, military, and contractor partners to align intelligence needs and mission priorities.
</li><li>Synthesize and communicate insights and findings to mission stakeholders and intelligence consumers.
</li></ul> 
Qualifications 
 
What You Bring
 
 
<ul><li>Experience:
</li><li>9 years of experience without a degree, OR
</li><li>7 years of experience with an Associate's degree, OR
</li><li>5 years of experience with a Bachelor's degree, OR
</li><li>3 years of experience with a Master's degree
</li><li>Background in one or more of the following: systems design, software/hardware engineering, cybersecurity, network security, vulnerability analysis, penetration testing, digital forensics, or network administration.
</li><li>Proven experience analyzing SIGINT and cybersecurity data and mapping target networks.
</li><li>Completion of JCAC (Joint Cyber Analysis Course) may be considered equivalent to a technical associates degree or it may count towards experience requirement of 6 months.
</li><li>Foreign language proficiency (DLPT-verified) may also be considered relevant experience.
</li><li>Active TS/SCI with current polygraph is required.
</li></ul> 
Preferred Qualifications
 
 
<ul><li>Strong grasp of logical/physical IP core infrastructure and how devices interconnect across networks.
</li><li>Experience developing new analytic tradecraft to meet evolving mission challenges.
</li></ul> 
Why Join Peraton
 
 
Peraton offers enhanced benefits to employees supporting this critical National Security mission:
 
 
<ul><li>Subsidized benefits for employees and dependents
</li><li>25 days PTO annually with a generous accrual cap
</li><li>Attractive bonus plan tied to mission performance
</li></ul>#AJCM
 
 
#NextGenFF
 
 
SCA / Union / Intern Rate or Range 
 
Details 
 
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
 
 
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</div>

Digital Network Exploitation Analyst (DNEA2), Lead Associate

<div>About Peraton 
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. 
 
Program Overview 
Provide experienced analysts that will deliver network and exploitation analysis to secure and defend vital networks, and accelerate the nation's ability to meet the challenges posed by an increasingly complex global security environment. 
 
About The Role 
 
Next Generation Digital Network Exploitation Analyst (DNEA1)
 
 
Location: Annapolis Junction / Fort Meade, MD 
 
Clearance: Active TS/SCI with Polygraph Required
 
 
Protect what matters most. 
Peraton's Cyber Mission business unit provides mission-critical SIGINT and Cyber expertise to the Intelligence Community. Join a team of elite professionals developing next-generation cybersecurity and intelligence solutions that safeguard our nation's most vital networks.
 
 
What You'll Do
 
 
As a Digital Network Exploitation Analyst, you'll apply advanced analytical and technical skills to identify, map, and exploit target networks. Your work will help strengthen and enable critical national security missions. Responsibilities may include:
 
 
<ul><li>Evaluate target networks using all-source intelligence to identify vulnerabilities and develop detailed exploitation and operations plans.
</li><li>Analyze SIGINT and cyber data across multiple layers of the OSI model.
</li><li>Apply deep knowledge of IP core infrastructure, communication devices, and network traffic behaviors.
</li><li>Develop and share new tradecraft as technologies evolve.
</li><li>Collaborate with government, military, and contractor partners to align intelligence needs and mission priorities.
</li><li>Synthesize and communicate insights and findings to mission stakeholders and intelligence consumers.
</li></ul> 
Qualifications 
 
What You Bring
 
 
<ul><li>Experience:
</li><li>6 years experience with no degree, OR
</li><li>4 years experience with an Associate's degree, OR
</li><li>2 years experience with a Bachelor's degree
</li><li>Background in one or more of the following: systems design, software/hardware engineering, cybersecurity, network security, vulnerability analysis, penetration testing, digital forensics, or network administration.
</li><li>Proven experience analyzing SIGINT and cybersecurity data and mapping target networks.
</li><li>Completion of JCAC (Joint Cyber Analysis Course) may be considered equivalent to a technical associates degree or it may count towards experience requirement of 6 months.
</li><li>Foreign language proficiency (DLPT-verified) may also be considered relevant experience.
</li><li>Active TS/SCI with current polygraph is required.
</li></ul> 
Preferred Qualifications
 
 
<ul><li>Strong grasp of logical/physical IP core infrastructure and how devices interconnect across networks.
</li><li>Experience developing new analytic tradecraft to meet evolving mission challenges.
</li></ul> 
Why Join Peraton
 
 
Peraton offers enhanced benefits to employees supporting this critical National Security mission:
 
 
<ul><li>Subsidized benefits for employees and dependents
</li><li>25 days PTO annually with a generous accrual cap
</li><li>Attractive bonus plan tied to mission performance
</li></ul>#AJCM
 
 
#NextGenFF
 
 
SCA / Union / Intern Rate or Range 
 
Details 
 
Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
 
 
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</div>

Digital Network Exploitation Analyst (DNEA), Senior Associate

City and County of San Francisco

<div>Company Description 
<ul><li>
Application Opening: Monday, November 10, 2025</li><li>
Application Deadline: This job will close no sooner than Friday, November 18, 2025 (11:59 PM).</li><li>
Required Supplemental Questionnaire due at the time of application to be considered for this position: https://forms.office.com/g/avDed81r2t</li></ul>
Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees&mdash;supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:<ul><li>
IT Project Management Office</li><li>
Enterprise Application Services</li><li>
Cloud Center of Excellence</li><li>
IT Operations and Support including the Service Desk and NOC</li><li>
City Infrastructure including the Network, Telcom and Data Centers</li><li>
Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery</li><li>
Public Safety Systems and Municipal Broadband Fiber</li><li>
SFGovTV Broadcasting Services</li><li>
IT Finance and Administration Services</li><li>
Emerging Technologies</li></ul>
Why Join Us? Innovative &amp; Impactful Work At DT, you won&rsquo;t just work on IT&mdash;you&rsquo;ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.<ul><li>
Competitive pay, benefits, and retirement options</li><li>
Career growth opportunities through training, internal mobility, and subsidized education</li><li>
Diverse work environment in a diverse city</li></ul>
We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance.
Join the team that&rsquo;s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team! 
Job Description 
The Network Operations Center Analyst II will report to the Network Operations shift lead and NOC Manager of the Support Services Division. This position is primarily for the Day Shift but the work shift may change to either Midnight or Swing shift if staffing is needed to cover operational gaps. This position acts as a member of our Network Operations Center (NOC) supporting enterprise wide network infrastructure, critical applications, monitoring services, and incident management and escalation. In addition, this position will be responsible for monitoring all Wi-Fi networks, enterprise networks, VoIP networks and server application platforms throughout the City &amp; County of San Francisco and Disaster Recovery locations. The NOC Analyst II will perform these tasks using various network management tools, internal service management systems, and monitoring platforms. The NOC Analyst II will also serve as a coordinator for communications between internal and external departmental staff, engineering teams, and other operational groups and or vendors as needed. The NOC Analyst II will be required to follow NOC procedures and protocols, triaging and discerning incident areas and response escalations.
Essential duties include, but are not limited to, the following:<ul><li>
Perform Incident Management activities</li><li>
Monitor and respond to alerts and notifications for infrastructure, server, and application systems using network performance tools.</li><li>
Generate and distribute system performance and availability reports in accordance with service level expectations.</li><li>
Track and document change control activities; assist in implementing approved changes under supervision.</li><li>
Categorize, communicate and escalate issues in accordance with established procedures</li><li>
Assist in basic troubleshooting and recovery of network operations center (NOC) systems and applications under guidance.</li><li>
Document and update activities, incidents, scheduled change control events, calendar updates, and other pertinent information that occur during a shift</li><li>
Facilitate communications through email, conference calling, cell and internet based communication's systems</li><li>
Perform Incident escalation activities</li><li>
Perform Service Desk duties</li></ul>
Appointment Type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.
Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.
Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required.
Work Hours: This position is primarily for the Day Shift but the work shift may change to either Midnight or Swing shift if staffing is needed to cover operational gaps. 
Qualifications 
Education: Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience: One (1) year of experience performing analysis, installation and technical support in a network environment.
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. OR Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.
Desirable Qualifications<ul><li>
 A Bachelor's of science degree from a recognized college or university in Computer Science, Information Systems or a closely related field.</li><li>
Working experience in a 24x7x365 Network Operation Center (NOC) environment</li><li>
Working experience in a Service Desk</li><li>
Strong Customer Service focus and experience in facilitating communication between project teams and clients</li><li>
Working knowledge and experience with SolarWinds Monitoring System</li><li>
Strong oral and written communication experience; adept at communicating with all levels of technical and non-technical staff.</li><li>
Working knowledge of networking essentials</li><li>
Working knowledge of ServiceNow ITSM tool</li><li>
Working knowledge and experience with Microsoft O365</li><li>
Working knowledge and experience with Active Directory</li><li>
Working knowledge and experience with enterprise networks and the OSI model</li></ul>
Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. 
Additional Information 
How to Apply
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before November 18, 2025.<ul><li>
Your application MUST include a resume. To upload, please attach using the &quot;additional attachments&quot; function</li><li>
Complete the Supplemental Questionnaire:https://forms.office.com/g/avDed81r2t</li><li>
You may contact Elbi Magana via email at elbi.magana@sfgov.org with questions regarding this opportunity.</li><li>
Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.</li></ul>
To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.
Additional Information Regarding Employment with the City and County of San Francisco:<ul><li>
Information About The Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li><li>
Veterans Preference</li></ul><ul><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

NOC Analyst II– Department of Technology - (1092)

Accenture

Skill required: Network Billing Operations - Problem Management 
Designation: Network &amp; Svcs Operation Senior Analyst 
Qualifications:Any Graduation
 
Years of Experience:5 to 8 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Lead process redesign, transformation, and workflow optimization for telecom billing operations and business excellence. Oversee data analytics, business intelligence, and dashboard/report automation using advanced tools (Power BI, Tableau, MicroStrategy, Power Platform, etc.). Manage data integration, modelling, and ETL workflows across multiple platforms (Snowflake, Databricks, SQL Server, Oracle, SAP, Palantir, Teradata, DBT). Ensure revenue assurance, account reconciliation, dispute resolution, and delinquency reduction. Govern projects, monitor account receivables, and drive operational excellence. Implement and automate data pipelines, storage solutions, and visualization tools. Apply Lean Six Sigma principles to improve processes and eliminate inefficiencies. Mentor and coach team members, fostering a culture of continuous improvement and lean leadership. Good Customer Support Experience preferred with good networking knowledge Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. 
What are we looking for? Hands-on expertise in Snowflake, SQL Server, Databricks, Python, Oracle, Tableau, MicroStrategy, Power BI, Power Platform (Power Apps, Power Automate, Power Virtual Agents), Palantir Foundry, Teradata, DBT, SAP, Bill Track workflow, and ServiceNow. Strong problem-solving and analytical skills; proficiency in data governance, quality management, and business statistics. Deep knowledge of telecom billing operations, revenue assurance, and business operations excellence. Experience in process transformation, automation, and project/change management. Team management, coaching, and mentoring abilities. Good understanding of Lean principles and experience with improvement methodologies. Effective communication and stakeholder management skills. Strategic thinking, critical analysis, and a commitment to continuous improvement. Hands-on expertise in Snowflake, SQL Server, Databricks, Python, Oracle, Tableau, MicroStrategy, Power BI, Power Platform (Power Apps, Power Automate, Power Virtual Agents), Palantir Foundry, Teradata, DBT, SAP, Bill Track workflow, and ServiceNow. Strong problem-solving and analytical skills; proficiency in data governance, quality management, and business statistics. Deep knowledge of telecom billing operations, revenue assurance, and business operations excellence. Experience in process transformation, automation, and project/change management. Team management, coaching, and mentoring abilities. Good understanding of Lean principles and experience with improvement methodologies. Effective communication and stakeholder management skills. Strategic thinking, critical analysis, and a commitment to continuous improvement.
 
Roles and Responsibilities: Key Responsibilities Lead process redesign, transformation, and workflow optimization for telecom billing operations and business excellence. Oversee data analytics, business intelligence, and dashboard/report automation using advanced tools (Power BI, Tableau, MicroStrategy, Power Platform, etc.). Manage data integration, modelling, and ETL workflows across multiple platforms (Snowflake, Databricks, SQL Server, Oracle, SAP, Palantir, Teradata, DBT). Ensure revenue assurance, account reconciliation, dispute resolution, and delinquency reduction. Govern projects, monitor account receivables, and drive operational excellence. Implement and automate data pipelines, storage solutions, and visualization tools. Apply Lean Six Sigma principles to improve processes and eliminate inefficiencies. Mentor and coach team members, fostering a culture of continuous improvement and lean leadership. Support regulatory and tax compliance data requirements. Collaborate with cross-functional teams to deliver projects on time and within budget. Key Skills &amp; Expertise Hands-on expertise in Snowflake, SQL Server, Databricks, Python, Oracle, Tableau, MicroStrategy, Power BI, Power Platform (Power Apps, Power Automate, Power Virtual Agents), Palantir Foundry, Teradata, DBT, SAP, Bill Track workflow, and ServiceNow. Strong problem-solving and analytical skills; proficiency in data governance, quality management, and business statistics. Deep knowledge of telecom billing operations, revenue assurance, and business operations excellence. Experience in process transformation, automation, and project/change management. Team management, coaching, and mentoring abilities. Good understanding of Lean principles and experience with improvement methodologies. Effective communication and stakeholder management skills. Strategic thinking, critical analysis, and a commitment to continuous improvement.
 
Any Graduation

Network & Svcs Operation Senior Analyst

Uniti

Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. www.GoKinetic.com
 
_________________________________________________________
 
About the Role: 
The Kinetic Business Network Repair Analyst II, performs complex technical trouble shooting, isolation and repair of business customer impacting service troubles (out of service and degraded service). Duties will include acting as a Kinetic Business customer advocate in support of TDM voice, VolP, IP, and transport services. ***This position can be filled remotely anywhere within the country.***
 
What You'll Do: 
<ul>
<li>Utilize and multitask between multiple systems to verify customer services and perform in depth trouble isolation and repair</li>
<li>Maintain workload via a trouble ticket queue, detailing each ticket with notes of steps taken, test results and resolution data</li>
<li>Perform customer advocate duties while maintaining a positive and professional manner, during high stress situations</li>
<li>Advocate for the customer by working cooperatively with carriers and vendors, both internal and external, escalating issues as needed</li>
<li>Provide excellent customer service by communicating progress and resolution to customers on a regular basis, via inbound and outbound phone calls, and/or email, for each ticket</li>
<li>Contribute to realizing departmental company net promoter score goals (NPS) and mean time to repair objectives (MTTR)</li>
<li>Perform other duties as deemed necessary by management</li>
</ul>
Do You Have?
 
<ul>
<li>Expert knowledge of the OSI model</li>
<li>Advanced experience with troubleshooting and testing at layer one using remote testing tools</li>
<li>High proficiency with trouble ticketing and inventory systems, such as Remedy and MetaSolve (MSS)</li>
<li>Ability to read and comprehend Circuit Layout Records (CLR) and Design Layout Records (DLR)</li>
<li>Strong troubleshooting skills with managed equipment such as routers and channel banks</li>
<li>Capability to conduct webinar and/or classroom training on new and existing troubleshooting technologies</li>
<li>Keen sense to identify technical inabilities in lower-level techs and create targeted training to assist in elevating skillset</li>
<li>Ability to communicate effectively, respectfully and professionally through written and verbal means</li>
<li>Capability of understanding and adhering to department/organization/company policies</li>
<li>Consistent ability to demonstrate independent, sound decision making skills</li>
<li>Openness to coaching and development as well as providing coaching to lower-level technicians</li>
<li>Ease with adapting to change quickly</li>
<li>Willingness to learn new methods, procedures, or techniques</li>
<li>Ability to shift strategy or approach based on the demands of the work</li>
<li>Desire to make changes work rather than identifying why change will not work</li>
</ul>
Even Better: 
<ul>
<li>Expert level understanding of telecom switching topology and network architectures, and Outside Plant Layout (OSP)</li>
<li>Highly proficient and knowledgeable of voice switches and edge routers with regards to troubleshooting, specifically, Lucent 5eSS, Nortel DMS, Genband G9, as well as Cisco and Juniper edge and Adtran customer premise equipment (CPE) routers</li>
</ul>
Minimum Requirements: 
Associate's Degree in a technical discipline and 3 4 years technical/telephony experience with 3+ years directly related to the job or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
 
The compensation range for this position is from $51,400 - $65,600.
 
Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering &gt;1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
 
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
 
Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies
 
_________________________________________________________
 
Our Benefits: 
<ul>
<li>Medical, Dental, Vision Insurance Plans</li>
<li>401K Plan</li>
<li>Health & Flexible Savings Account</li>
<li>Life and AD&D, Spousal Life, Child Life Insurance Plans</li>
<li>Educational Assistance Plan</li>
</ul>
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
 
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
 
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
 Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Kinetic Business Network Analyst II

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