network operations center engineer

Mindstream

The Control Room Systems/Data Center Engineer &ndash; Level 2 will plan, prepare, design, implement, operate, and optimize data networks to support Roads O&amp;M operations. The role involves working closely with system integrators, managing implementation activities, and ensuring high network availability and performance.Key Responsibilities<ul><li>Manage and execute all phases of the network lifecycle, including Planning, Design, Implementation, Operation, and Optimization (PDIOO).</li><li>Collaborate with stakeholders to develop architectural frameworks that align IT infrastructure with business goals.</li><li>Oversee ICT projects, integrations, and focus groups to reduce redundancy, optimize costs, and enhance system synergy.</li><li>Coordinate with business architects to translate strategic objectives into actionable designs and roadmaps.</li><li>Create future vision architectures to accelerate service delivery and meet cost and risk reduction objectives.</li><li>Lead and support Regional Network Management Control Room operations, upgrades, and enhancements.</li><li>Provide technical support for complex network upgrades and migration activities.</li><li>Conduct root cause analysis and resolve advanced network issues.</li><li>Mentor and guide junior engineers while providing escalation support for advanced technologies.</li><li>Collaborate with Cisco TAC for escalated troubleshooting and resolution.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>3&ndash;5 years of experience in a similar role.</li><li>CCIE Data Center certification (mandatory).</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or Electronics &amp; Communication Engineering.</li><li>Proficiency in managing and configuring medium to large networks.</li><li>Strong understanding of LAN, SAN, NAS, and Cybersecurity environments.</li><li>Valid CCNA Routing &amp; Switching certification.</li></ul>Desirable:<ul><li>Project Management certification (PRINCE2, PMP, or equivalent).</li><li>Experience in Asset Affairs business functions.</li><li>Familiarity with VMware vSphere and virtualization technologies.</li><li>Experience with voice systems (advantageous but not mandatory).</li></ul>Technical Expertise<ul><li>Skilled in Cisco UCS servers (Blade/Rackmount) design, implementation, and troubleshooting.</li><li>Experience deploying virtual machines/appliances on vCenter.</li><li>Configuration experience with TACACS/RADIUS, DNS, DHCP, and other IP services.</li><li>Expertise with EMC SAN (VNX), including SAN switch zoning and server configuration.</li><li>Proficient in EMC NAS (Isilon) and Backup Products (DataDomain, Avamar, RecoverPoint).</li><li>Administration of DNS servers, LDAP (Active Directory), and Windows Server (2012/2016) environments.</li><li>Hands-on experience managing enterprise-scale antivirus solutions (e.g., Sophos).</li><li>Capable of performing L2/L3 configurations on network devices.</li></ul>Behavioral &amp; Personal Attributes<ul><li>Strong communication, presentation, and technical documentation skills.</li><li>Excellent teamwork, leadership, and project management capabilities.</li><li>Analytical thinker with the ability to translate complex issues into actionable solutions.</li><li>Highly motivated, proactive, and results-driven with minimal supervision.</li><li>Customer-focused with a strong commitment to service excellence.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in a similar role (Data Center / Network Engineering)?</li><li>Do you hold a valid CCIE Data Center certification?</li><li>Do you hold a CCNA (Routing &amp; Switching) certification?</li><li>Please list the main network technologies and tools you have hands-on experience with (e.g., Cisco UCS, VMware vSphere, EMC SAN/NAS, etc.).</li><li>Have you managed or worked in a Network Operations Control Room environment before?</li><li>Do you have experience in network upgrades, migration, and troubleshooting at L2/L3 level?</li><li>What is your current and expected salary?</li><li>What is your notice period or availability to join?</li></ul>

Data Center Engineer -Roads Operations & Maintenance (O&M)

Nets-international Communication

OverviewThe NOC L1 Engineer is responsible for monitoring and maintaining network systems to ensure smooth and uninterrupted operation. This role provides first-line technical support, identifies network incidents, performs basic troubleshooting, and escalates issues to Level 2 or field teams when required.Key Responsibilities<ul><li>24/7 monitoring of network infrastructure (routers, switches, microwave, fiber links, base stations, servers, etc.) using tools such as SolarWinds, PRTG, or HP NNMi.</li><li>Acknowledge and log network alerts and create incident tickets in systems like ServiceNow or Remedy.</li><li>Perform initial troubleshooting &mdash; ping, traceroute, interface check, port status, and connectivity testing.</li><li>Escalate unresolved or critical incidents to NOC L2 or Field Engineers as per escalation matrix.</li><li>Monitor and track link performance, latency, and bandwidth utilization.</li><li>Coordinate with vendors, field teams, and clients to ensure timely fault resolution.</li><li>Update and maintain incident logs, shift reports, and network documentation.</li><li>Follow Standard Operating Procedures (SOPs) for issue handling and escalation.</li><li>Ensure compliance with Service Level Agreements (SLAs) and report any potential breaches.</li><li>Participate in shift handovers, sharing network status and ongoing issues with the next shift.</li></ul>Required Skills<ul><li>Strong understanding of TCP/IP, DNS, DHCP, and basic routing/switching concepts.</li><li>Familiarity with network devices (Cisco, Juniper, Huawei, etc.) and monitoring tools.</li><li>Basic knowledge of LAN/WAN technologies, fiber, and wireless networks.</li><li>Good communication and coordination skills.</li><li>Ability to work in 24x7 shift rotation (including nights/weekends).</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Telecommunications, Information Technology, Computer Science, or related field.</li><li>Certifications (Preferred):</li><li>CCNA / CompTIA Network+ / JNCIA or equivalent entry-level certification.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>what is your monthly current salary?</li><li>what is your monthly expected salary?</li><li>what is your notice period?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Network Operations Center L1: 3 years (Required)</li></ul>

Network Operations Center L1

Job Summary The NOC L2 Engineer provides advanced technical support and escalation handling for network operations. They analyze and resolve complex network issues escalated from L1, ensure network stability, and perform proactive maintenance, configuration, and performance optimization of critical systems.Key Responsibilities<ul><li>Handle escalated incidents from NOC L1 &mdash; perform deep troubleshooting of routers, switches, firewalls, and transmission equipment.</li><li>Diagnose and resolve network outages, latency issues, and routing problems using tools such as Wireshark, SNMP, SolarWinds, PRTG, HP NNMi, or NetFlow analyzers.</li><li>Configure and maintain network devices (Cisco, Juniper, Huawei, Nokia, etc.) &mdash; including routing (BGP, OSPF, EIGRP), switching (VLANs, STP, trunking), and firewall rules.</li><li>Analyze network performance trends, generate reports, and recommend optimization or capacity upgrades.</li><li>Work with service providers, vendors, and internal teams for root cause analysis (RCA) and long-term fixes.</li><li>Perform change management activities &mdash; implementing configuration changes, firmware upgrades, or patching under supervision or during maintenance windows.</li><li>Mentor and support L1 engineers, providing guidance and technical knowledge transfer.</li><li>Document incidents, RCA findings, and configuration updates in ticketing and documentation systems (e.g., ServiceNow, Remedy, Confluence).</li><li>Participate in network rollout projects, migrations, and testing new network solutions.</li><li>Ensure all activities adhere to SLAs, SOPs, and ITIL best practices.</li><li>Conduct periodic network audits to identify vulnerabilities and ensure compliance with company policies.</li></ul>Required Skills<ul><li>Strong understanding of network protocols (TCP/IP, MPLS, BGP, OSPF, STP, VLAN, VPN, NAT, QoS).</li><li>Hands-on experience with network monitoring and configuration tools (Cisco IOS, JunOS, FortiGate, SolarWinds, Nagios, etc.).</li><li>Knowledge of network security and firewall administration.</li><li>Good analytical, troubleshooting, and incident management skills.</li><li>Excellent communication and coordination abilities for cross-team collaboration.</li><li>Ability to work under pressure and during critical maintenance windows (nights/weekends if needed).</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Telecommunications, Computer Science, Information Technology, or related field.</li><li>Certifications (Preferred):</li><li>CCNP / JNCIS / CompTIA Security+ / ITIL Foundation.</li></ul>Experience<ul><li>6-7 years of hands-on experience in Network Operations, NOC, or Infrastructure Support.</li><li>Experience managing large-scale enterprise or telecom networks is preferred.</li><li>Familiarity with incident and change management processes (ITIL framework).</li><li>Familiarity with operating systems including Linux distributions (CentOS/Ubuntu/Debian), Windows Server environments; system administration skills are essential.</li><li>Excellent problem-solving skills with the ability to analyze complex network issues quickly and effectively.</li><li>Strong communication skills to collaborate across technical teams and document procedures clearly. This position offers an opportunity to work at the forefront of network technology within a fast-paced environment dedicated to innovation and excellence in IT infrastructure management.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>what is your monthly current salary?</li><li>what is your monthly expected salary?</li><li>what is your notice period?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Network operation Center L2: 4 years (Required)</li></ul>

Network operation Center L2

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>Data Center Network Engineers support the Enterprise-class infrastructure of the RCC-SWA. RCC-SWA engineers provide optimization, administration, and technical documentation of all enterprise infrastructure systems. Additionally, engineers resolve and appropriately complete assigned cases and change requests while acting as an escalation point for troubleshooting issues. The core infrastructure technology duties include an in-depth understanding of Cisco&rsquo;s Nexus switching, ASR routing, UCS compute platforms, and lifecycle management planning. The MCF is managed by the RCC-SWA and provides enterprise Information Technology (IT) services to approved Army customers. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Produce enterprise-level support for a dynamic and large-scale networking infrastructure from the perspective of service origination in the data center, as well as service delivery in the global transport architecture. Provide expert level knowledge of data center infrastructure hardware such as Nexus 9000 series switches, Fabric Extenders, UCS chassis&rsquo; and UCS Fabric Interconnects. Along with assuming the expert role regarding vPC, FCoE, Catalyst VSS, MPLS L3VPN, eBGP/iBGP, OSPF/EIGRP, DMVPN, FlexPod design philosophy, among other tunneling and data center-centric technologies. While also offering a basic understanding of VMware&rsquo;s vSphere infrastructure and the virtual networking components for troubleshooting purposes.</li><li>
Installation, configuration, maintenance, and troubleshooting of the data center environment are primary roles in this position. Provides change control and engages Cisco TAC for issues, modifications and best practices when needed.</li><li>
Monitors availability and reliability of the data center network and supported infrastructure utilizing DX NetOps Spectrum, SolarWinds Orion and Cisco DNA Center.</li><li>
Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA&rsquo;s Security Technical Implementation Guides (STIGs).</li><li>
Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.</li><li>
Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).</li><li>
Assist with identifying and investigating malicious network activity.</li><li>
Create and track network issues/requests using the ServiceNow ticketing system.</li><li>
Create, update and maintain detailed network diagrams.</li><li>
Additional duties as assigned by leadership.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Security Clearance:<ul><li>
Requires an active Secret Clearance</li></ul></li><li>
Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.<ul><li>
Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:</li></ul></li><li>
IAT Level: IAT III</li><li>
BASELINE:<ul><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
Cisco CCIE: Certified Internetwork Expert &ndash; Data Center</li><li>
Cisco CCIE: Certified Internetwork Expert - Enterprise Infrastructure</li><li>
Cisco: CCIE: Certified Internetwork Expert - Service Provider</li><li>
Cisco: CCNP: Certified Network Professional - Data Center</li><li>
Cisco: CCNP: Certified Network Professional - Enterprise</li><li>
Cisco: CCNP: Certified Network Professional - Service Provider</li></ul></li><li>
ADDITIONAL CONSIDERATION:<ul><li>
Python and/or Ansible scripting</li><li>
Cisco DevNet</li><li>
Working knowledge of Linux</li></ul></li><li>
Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.<ul><li>
At least 10 years of practical experience working with network and systems technologies.</li><li>
A full understanding of cloud computing and the different pillars that support cloud computing (IaaS, PaaS, SaaS).</li><li>
Experience working with Cisco Nexus and cloud technologies.</li><li>
Expert level of understanding and experience with data network systems, routing, switching, Virtual Routing and Forwarding (VRF), MPLS, and layer 2 protocols.</li><li>
Experience with VPN technologies.</li><li>
A solid background with TCP/IP and must be able to troubleshoot all supported network protocols.</li><li>
Experience with creating and maintaining custom python scripts.</li><li>
Experience working with and maintaining Cisco DNA Center.</li></ul></li><li>
Skills &amp; Technology Used:
<ul><li>Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with the NETCOM, RCC-SWA and DISA STIG configuration policies.</li><li>
Ability to manage asset documentation for accreditation and authorization.</li><li>
Ability to assess networking requirements and provide solutions.</li><li>
Ability to make accurate and independent decisions under pressure.</li><li>
Ability to successfully execute many complex tasks simultaneously.</li><li>
Expert ability to troubleshoot infrastructure equipment.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.</li><li>
Ability to successfully execute many complex tasks simultaneously across departmental boundaries.</li><li>
Experience with a customer service-oriented company</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #clearance #LI-KA</h4></div>

Data Center Network Engineer - Secret Clearance

We are seeking a highly skilled Network Engineer (Level 2) to join our Roads Operations &amp; Maintenance team. The role involves planning, designing, implementing, operating, and optimizing data networks across the Roads Asset Affairs Division. The ideal candidate will collaborate closely with system integrators, architects, and stakeholders to ensure the reliable operation of critical network infrastructure supporting Qatar&rsquo;s road management systems.Key Responsibilities<ul><li>Manage and execute all stages of the network lifecycle (Planning, Design, Implementation, Operation &amp; Optimization).</li><li>Collaborate with stakeholders to develop architecture frameworks aligning IT strategy with business goals.</li><li>Manage daily operations of the Regional Network Management Control Room including network upgrades and migrations.</li><li>Perform root cause analysis and troubleshooting for complex network issues.</li><li>Lead and mentor junior engineers; provide escalation support for advanced technologies.</li><li>Coordinate with Cisco TAC for troubleshooting and escalation activities.</li><li>Develop innovative approaches to enhance operational efficiency and reduce costs.</li><li>Support ICT project planning, budget management, and process improvement initiatives.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or Engineering.</li><li>Minimum 8 years&rsquo; experience in a similar network engineering role.</li><li>CCNP certification (CCIE Routing &amp; Switching desirable).</li><li>ITIL v3 certified.</li><li>Proven ability to manage and configure medium to large-scale network environments.</li></ul>Desirable:<ul><li>PMP / PRINCE2 Certification.</li><li>Experience with Asset Affairs or large infrastructure operations.</li><li>Knowledge of VMware vSphere, Virtualization, and Voice Systems (desirable).</li></ul>Technical Expertise<ul><li>Hands-on experience with Cisco Nexus 7K/5K/2K, UCS FI, and MDS series (SAN experience is an advantage).</li><li>Proficiency with Cisco WLC, WCS, WAP, and 802.1x wireless solutions.</li><li>Experience with Cisco ASA/VPN, UTM, and Load Balancer (FI) solutions.</li><li>Knowledge of TACACS / RADIUS, DNS, DHCP, and related IP services.</li><li>Experience in BYOD / ISE implementations and borderless networking solutions.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience in network engineering do you have?</li><li>Do you hold CCNP certification? (</li><li>Do you have a CCIE certification?</li><li>Do you have hands-on experience with Cisco Nexus, UCS, WLC, ASA/VPN, TACACS/RADIUS, DNS, DHCP?</li><li>Have you worked with VMware vSphere or SAN environments?</li><li>What is your current and expected salary?</li><li>Please mention your expected salary and availability to join.</li></ul>

Network Engineer -Roads Operations & Maintenance (O&M)

<div>
 
 We at Jio are hiring for International Long Distance Engineer Surveillance and L1 FM IP (24*7) for Navi Mumbai Location.
 
 
 
 
 
 
 Key requirements are
 
 
 <ol>
 <li>
 Education : B.E in Electronics &amp; Engineering / Computer Engineering / Information Technologies/Computer Science
 </li>
 <li>
 Experience of 8- 12 years
 </li>
 </ol>
 
 
 
 
 
 Job Description
 
 
 <ol>
 <li>
 Troubleshoot network cases and customer service cases escalated by L1 Engineer
 </li>
 <li>
 Perform analysis and diagnosis on complex networking problems, identify issues and resolve faults.
 </li>
 <li>
 Proactively analysis Internet traffic pattern &amp; backbone links utilization and do traffic optimization best available path.
 </li>
 <li>
 Liaise with Planning team, Billing team , NLD TAC ,IP Transit service Provider, Internet Exchange, Private Peers, ILD Transport team and Global PoP Engineers to manage and clear Network / IP Products related faults.
 </li>
 <li>
 Communicate with L1 engineer /ILDPoP Engineers / RHE engineers and escalate where necessary both internally and externally in order to meet SLAs
 </li>
 <li>
 Train newly joined L1 engineer and Share knowledge on ILD network
 </li>
 <li>
 Maintain MTTR,MTTN,RFO,RCA and Service reports to the customers as per the KPI
 </li>
 <li>
 Follow Global work instructions to all laid down procedures and ensure service quality.
 </li>
 <li>
 Handle escalations and be a focal point to all IP network related queries.
 </li>
 <li>
 Participate in Planned works Impact analysis before performing Planned event Schedule.
 </li>
 <li>
 Maintain proper documentation of Lesson Learn, repeated cases, Internet traffic analysis.
 </li>
 <li>
 Additional responsibility to manage DCN network , International Roaming and Voice setup.
 </li>
 <li>
 Initiate and take part in planned restoration and normalization activities as per laid down procedure.
 </li>
 </ol>
 
 
 Key Deliverables
 
 
 <ol>
 <li>
 Reduce downtime on network related fault by providing workarounds and alternatives.
 </li>
 <li>
 Resolve / Restore traffic impacted customer services within define MTTR
 </li>
 <li>
 Execute scheduled planned work in Switches ,Routers at all domestic &amp; international POP locations .
 </li>
 <li>
 Maintain MTTN and MTTR as per defined SLA
 </li>
 <li>
 Emergency provisioning work on receipt of works order
 </li>
 <li>
 Complete Major/Minor planned event activity within maintenance window
 </li>
 <li>
 Alarm Management as per set KQI and levels in technical support.
 </li>
 <li>
 A self-starter able to work independently but comfortable working in a team environment.
 </li>
 <li>
 ILD NW Node Availability for service
 </li>
 <li>
 ILD PoP/GW Availability for service
 </li>
 <li>
 1.1ILD Link availability for service
 </li>
 <li>
 IPBB and IPT Availability
 </li>
 <li>
 Team development &amp; Skill upgradation
 </li>
 </ol>
 
 
 
 
 
 Skill Sets
 
 
 <ol>
 <li>
 Working experience in Core NOC operations in Global domain.
 </li>
 <li>
 Technical competence in Cisco, Juniper routers and switches and Firewalls
 </li>
 <li>
 Basic understanding of Transport /Voice/International Roaming Network
 </li>
 <li>
 Certification : CCNA/CCNP ( Routing &amp; Switching)
 </li>
 <li>
 Hands-On experience on Routing &amp; Switching and routing protocols BGP /ISIS/OSPF/MPLS/Class of Services/Firewall
 </li>
 <li>
 Traffic engineering , routing Policy
 </li>
 <li>
 Cisco ASR9K ,1K, Nexus Switch and Firewall
 </li>
 <li>
 Good analytical and problem-solving skills
 </li>
 <li>
 A self-starter able to work independently but comfortable working in a team environment.
 </li>
 <li>
 Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
 </li>
 </ol>
</div>

International Long Distance Engineer Surveillance

Syntys

<div>
 
 Syntys is a leading data center provider specializing in the design, construction, and management of data centers, catering to hyperscalers, AI infrastructure, and colocation wholesale providers across the MENA region. With a presence in more countries than any other provider in the region, Syntys is committed to delivering scalable, secure, and efficient digital infrastructure solutions. Our offerings include colocation and built-to-suit facilities, meticulously tailored to meet the growing demands of the industry. In this capacity, Syntys plays a pivotal role in supporting the region&rsquo;s economic growth by fostering innovation and attracting investment in the digital economy.
 
 
 
 
 
 
 Mena Digital Solutions &ndash; DC Qatar
 
 , one of Syntys&rsquo; flagship entities, anchors our regional presence in the Gulf. This mission-critical hub supports high-density AI/ML environments, advanced network infrastructure, and hyperscale deployments. It exemplifies our commitment to operational excellence, sustainability, and enabling the next era of global digital connectivity from the heart of the MENA region.
 
 
 
 
 
 The
 
 Network Operations Center- Senior Manager
 
 will be responsible for developing the organizational structure, tools, processes, and training programs necessary to establish a world-class 24/7 NOC operation from the ground up. The NOC Manager will be instrumental in setting the strategic direction for infrastructure monitoring, incident response, and escalation processes, while ensuring continuous improvement and alignment with Syntys operational excellence standards. The role requires a hands-on, forward-thinking leader capable of standardizing processes, building high-performing teams, and ensuring the highest levels of operational integrity and customer satisfaction
 
 
 
 
 
 
 ROLE ACCOUNTABILITIES
 
 
 
 
 
 <ul>
 <li>
 Lead, coach, and develop NOC engineers and technicians.
 </li>
 <li>
 Foster a culture of collaboration, accountability and growth.
 </li>
 <li>
 Manage shift schedules and ensure coverage across all hours.
 </li>
 <li>
 Serve as an escalation point for complex technical issues.
 </li>
 <li>
 Oversee real-time monitoring and incident response.
 </li>
 <li>
 Ensure SLA compliance and high-quality service delivery.
 </li>
 <li>
 Collaborate with internal teams and vendors to resolve issues.
 </li>
 <li>
 Drive root cause analysis, documentation and resolution of recurring or critical issues.
 </li>
 <li>
 Continuously improve NOC tools, processes and performance.
 </li>
 </ul>
 
 
 
 
 
 EXPERIENCE AND QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Science, Engineering or a related field (Master&rsquo;s degree preferred) or equivalent work experience.
 </li>
 <li>
 5&ndash;7 years of experience in Network Operations or Data Center environments, with a proven track record of ensuring service uptime and operational reliability.
 </li>
 <li>
 Proficient in monitoring tools such as Zabbix, Dynatrace or equivalent platforms and well-versed in ITSM systems including ServiceNow.
 </li>
 <li>
 Demonstrated expertise in incident management, problem resolution and effective escalation handling under critical conditions.
 </li>
 <li>
 Strong communication, analytical, and problem-solving skills, with a proven ability to engage effectively across technical and non-technical teams.
 </li>
 <li>
 Experienced in leading geographically dispersed and multicultural teams, fostering collaboration and maintaining operational excellence across regions.
 </li>
 </ul>
</div>

Network Operations Center-Sr. Manager -Data Center

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