network operations center specialist

Amazon

<div>
 
 Description
 
 
 
 Job Description for Transportation Specialist &ndash; NOC INDIA
 
 
 NOC (Network Operations Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time.
 
 
 Purview of a Transportation Specialist
 
 
 
 Responsibilities
 
 
 
 In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs &ndash; all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to:
 
 
 Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
 
 
 Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
 
 
 High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
 
 
 Strong analytical, mediation and problem resolution skills.
 
 
 Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
 
 
 Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
 
 
 Strong understanding of process improvement techniques
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad - A85
 
 
 Job ID: A3098796
</div>

Transportation Specialist, GSF MENA_ANow

<div>
 
 
 DESCRIPTION
 
 
 
 
 NOC (Network Operations Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
 
 
 Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time.
 
 
 Within NOC&rsquo;s umbrella, resides a fast-growing Last Mile support function &ndash; AMZL CO (Amazon Logistics Central Operations). AMZL CO is a team focused on driving higher quality at lower cost through standard work leveraging central management of the network. Central Operations (CO) supports daily planning and execution functions that impact Delivery Station (DS) operations across the AMZL and EDSP/XPT network. CO aims to bring efficiencies to processes through standardization, programmatic interventions and automations that improve planning, scheduling and routing efficiencies, reduce cost and free up time for station operators to focus on operational work. We cover the following functional areas with global parity: (i) Central Allocation - removes operator judgement on channel allocation by planning via O-TREAT (4 week to 1 week ahead) &amp; 24 hour forecasting based D-1 capacity adjustments, (ii) Centralized Routing and Scheduling (CRS) &ndash; executes block scheduling (1 week ahead, D-1 block release) and route planning (D-day) of on-road capacity centrally, (iii) CO Systems Management (COSM) - performs station jurisdiction and sector configurations via JAS (Jurisdiction Authority Service), and handles sort &amp; route planning configurations, (iv) Driver Support (CO DS) &ndash; aims to streamline the delivery process for DSPs and drivers by coordinating rescues through global tools - Rescue Planner (RP) &amp; Mission Control (MC) and, (v) providing channel support for DSP, Flex and Hub DP along with account and payment management &ndash; WST entry validation, invoicing and weather incentives.
 
 
 CO team embarked on the journey of becoming operations execution partner of NA and EU COs in Jun&rsquo;21 with an immediate objective of leveraging people cost benefits through targeted offshoring and in the long term, standardizing AMZL CO processes and technology in NA and EU and RoW (Rest of World) countries to establish worldwide parity, providing a platform for knowledge sharing and building a hybrid structure for local innovation and speed to market while optimizing gearing ratios and cost structures. We named the broader program MARCOPOLO.
 
 
 Marcopolo Vision: NOC&rsquo;s vision is to build a global Center of Excellence by being the prime provider of Last Mile Central Operations (CO) execution services to NA, EU and RoW marketplaces in next 3 years. This org will - 1) provide 24x7 coverage to all geographies, 2) leverage centralization at scale to optimize HC through improved Operator Utilization by unlocking synergies across time zones, 3) ensure at par or better SLA and quality by closely monitoring audit performance, 4) enable operational parity and standardization across workstreams and geographies, 5) leverage in-house automation team to automate manual execution, 6) work closely with in-country program and operations teams to provide inputs on large scale process improvement programs including hands-off-the-wheel automations, 7) support global expansion and standardization, leverage learnings and best practices across geographies and 8) facilitate joint OP request submission exercises to product and tech teams by incorporating use cases across geographies.
 
 
 Purview of a Trans Ops Specialist
 
 
 A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals &ndash; Inbound and Outbound operations.
 
 
 Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
 
 
 Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
 
 
 A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
 
 
 We are open to hiring candidates to work out of Hyderabad and willing to come to office all 5 working days of the week
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
 </li>
 <li>
 Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
 </li>
 <li>
 Develop and/or understand performance metrics to assist with driving business results.
 </li>
 <li>
 Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC.
 </li>
 <li>
 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
 </li>
 <li>
 Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
 </li>
 <li>
 Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
 </li>
 <li>
 Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
 
 
 </li>
 </ul>
 Providing real-time customer experience by working in 24*7 operating environment.
 
 
 
 About The Team
 
 
 
 NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
 </li>
 <li>
 Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
 </li>
 <li>
 Develop and/or understand performance metrics to assist with driving business results.
 </li>
 <li>
 Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC.
 </li>
 <li>
 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
 </li>
 <li>
 Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
 </li>
 <li>
 Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
 </li>
 <li>
 Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
 </li>
 <li>
 Providing real-time customer experience by working in 24*7 operating environment.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data.
 
 
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad
 
 
 Job ID: A2873972
</div>

Transportation Specialist, CO team

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Job Description for Transportation Specialist &ndash; NOC INDIA
 
 
NOC (Network Operations Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time.
 
 
Purview of a Transportation Specialist
 
In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs &ndash; all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to:
 
Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
 
Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
 
High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
 
Strong analytical, mediation and problem resolution skills.
 
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
 
Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
 
Strong understanding of process improvement techniques 
 
 
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Experience with SQL</li><li>Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with Excel</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Transportation Specialist, Trans SME

Overview Job Description for Transportation SpecialistNOC Overview: NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network, supporting multiple geographies including NA, India and EU. It ensures timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from FCs to carrier hubs. When exceptions occur, NOC resolves issues and informs stakeholders. NOC also analyzes network data to identify trends and proposes process changes to streamline operations, with a focus on automating processes and improving customer experience.Purview of a Trans Ops Specialist: A Trans Ops Specialist at NOC facilitates information flow between stakeholders (Carriers/Hubs/Warehouses) and resolves issues impacting customer experience and business continuity. The role covers two verticals - Inbound and Outbound operations. Inbound deals with Vendor/Carrier/FC relationships to ensure timely pick-ups and on-time deliveries. Outbound deals with FC/Carrier/Carrier Hub relationships to ensure trucks depart FCs and deliver customer orders as promised. The specialist provides timely resolution by researching internal tools and making real-time decisions, and should be able to analyze data, identify trends, and drive Customer Experience without compromising timeliness. A basic understanding of Logistics and clear written and oral communication are required, along with an ability to ideate and drive process improvements to completion.Responsibilities include, but are not limited to:<ul><li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).</li><li>Ability to pull data from various databases (using Excel, Access, SQL and/or other data management systems) and perform ad hoc reporting and analysis.</li><li>Develop and/or understand performance metrics to drive business results.</li><li>Ability to scope out business and functional requirements for Amazon technology teams who create and enhance software systems used by NOC.</li><li>Quickly understand the business impact of trends and make data-based decisions.</li><li>Escalate problems or data variances to the relevant owners and teams and follow through on resolutions.</li><li>Work within time constraints to meet critical business needs while measuring and identifying activities performed.</li><li>Excellent verbal and written communication in Arabic and English to support SA and Egypt regions; may include creating weekly findings and presenting them in reviews.</li><li>Provide real-time customer experience support by working in a 24/7 operating environment.</li></ul> Basic Qualifications <ul><li>Bachelor's degree.</li><li>10-24 months of work experience.</li><li>Fluent in reading, writing and speaking Arabic and English with minimum 1 year of experience.</li><li>Good communication skills; able to facilitate flow of information between external parties.</li><li>Proficiency in Advanced Excel and data analysis (pivot tables, vlookups).</li><li>Demonstrated ability to work in a team in a dynamic environment.</li></ul> Preferred Qualifications <ul><li>Logistics background.</li><li>Basics in SQL and strong Excel/data analysis skills.</li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted: June 26, 2025 (Updated about 5 hours ago)Posted: October 1, 2025 (Updated about 6 hours ago)Posted: October 8, 2025 (Updated about 6 hours ago)Posted: October 9, 2025 (Updated about 7 hours ago)Posted: September 22, 2025 (Updated about 7 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<img src="https://www.jobg8.com/Tracking.aspx?8dbBRMnE5BI9%2fchjh%2f5V8STUT9aDnrt4n" width="0" height="0" />

Transportation Specialist - Arabic, GSF MENA_ANow

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Job Description for Transportation Representative &ndash; NOC 
NOC Overview 
 
NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. 
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time. 
 
Purview of a Trans Ops Representative: 
A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals &ndash; Inbound and Outbound operations. 
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. 
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. 
 
A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.
 
 
Key job responsibilities 
Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. 
Responsibilities include, but are not limited to: 
 
<ul><li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li><li>Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.</li><li>Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.</li></ul> 
Providing real-time customer experience by working in 24*7 operating environment.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2>
- 1)10+2 or Bachelor&rsquo;s degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2>
- Graduate with Bachelor&rsquo;s degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Transportation Representative, AmazonNowCO, RoW APEX

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. 
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time. 
 
Purview of a Trans Ops Representative: 
A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals &ndash; Inbound and Outbound operations. 
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. 
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. 
 
A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. 
 
Key job responsibilities 
Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. 
Responsibilities include, but are not limited to: 
 
<ul><li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li><li>Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.</li><li>Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.</li></ul> 
Providing real-time customer experience by working in 24*7 operating environment.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2>
- 1)Bachelor&rsquo;s degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2>
- Graduate with Bachelor&rsquo;s degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Transportation Representative

Etisalat

<div><div>NOC Front Office Specialist.Network Management - (250002J5)</div><div>
Description<div></div> 
Job Purpose
1- 24 x 7 Surveillance across IT &amp; Technical networks. 2- Detect faults/outages and follow up till restoration as per agreed SLA. 3- Open Trouble Tickets for all fired alarms/events on concerned Teams via HPSM. 4- Escalate Incidents as per agreed incident procedure document and generate IR reports. 5- Shift Handover implemented properly.
Report To Position Name
IT NOC Surveillance 1. 24 x 7 monitoring of all IT network services (DB, Servers, IN billing and charging, Infrastructure, Applications, Contact Centre, Middle-ware, Siebel,&hellip;). 2. on time detection of faults and follow up till restoration. 3. Create Trouble Tickets and update according to the agreed SLAs. 4. Shift plan &amp; Shift handover implementation. 5. Supervise the service during CR implementation and verify the service status after implementation. 6. Data collection, Network performance monitoring 24/7. 7. Generate incident reports according to predefined incident severity and escalate to the top management when required according to approved updated escalation matrix during the incident with various means notifications (SMS, mail,...)<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
- Ability to work 24/7 - shift base - Ability to work under pressure - Arabic &amp; English ( spoken &amp; written) - Graduated within Telecommunication or Computer Engineering - Computer knowledge: Windows, Word, Excel, Power Point, Outlook... - Capable to handle multi Tasks 

QUALIFICATIONS_DESIRABLE
- Very good communication skills. - Very good presentation skills. - Programming skills. - ITIL foundation 
EXPERIENCE_ESSENTIAL
- Support the Change Management process by controlling final execution of all Planned Works for all network and services to minimize service disruption. - Broad knowledge within mobile communications, IN billing &amp; charging, IT systems,.... - Experience in a Network Operations or IT service desk environment. 
EXPERIENCE_DESIRABLE<ul><li>Good understanding of IT technologies.</li></ul> 
CERTIFICATIONS_ESSENTIAL
- ITIL Foundation - CCNA - Mobile Network Package (2G/3G/4G/5G)<div> 
</div></div><div>
Job: Specialist</div><div>
Organization: Etisalat-Misr</div><div>
 Entry Level</div><div>
Job Posting: 15/Oct/2025, 5:50:09 AM</div></div>

NOC Front Office Specialist.Network Management

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