network operations center technician

TailWind Voice & Data

<div><p>TailWind specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. Since our founding in 2005, TailWind has become the premier national service provider nationwide Enterprise companies entrust to deliver on their IT initiatives. Our strategic value-driven solutions ensure that our customers realize optimal benefits of lowered costs, increased reliability, scalability and reduced risk, across their geographically diverse locations. TailWind&rsquo;s core values are personified in our employees and partners with integrity, passion and the vision required to guarantee the success of our IT deployment services.</p><p></p><p><br>
TailWind offers a full benefits package including HealthiestYou!, 401K match, Accrued PTO, Birthday PTO, Company sponsored life insurance, Medical, Dental, Vision, FSA Dependent Care, HSA, and supplemental benefits.</p><p></p><p><br>
Compensation for this position is $20-24 per hour based on experience.</p><p></p><p><br>
TailWind is seeking a Network Operations Center Technician 1 for our fast-growing company. The NOC Tech 1 will support connectivity issues and assist onsite resources with technical troubleshooting &amp; escalations. This is an entry level position that requires some technical skills.</p><p></p><p><b><br>
Essential Functions</b></p>
<div>
<ul><li>Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems.</li></ul>
<ul><li>Monitor various ques for new submissions.</li></ul>
<ul><li>Proactively open tickets based on node performance.</li></ul>
<ul><li>Receive, triage, and assist escalations from onsite resources.</li></ul>
<ul><li>Engage third party resources to ensure speedy and accurate, troubleshooting and resolution.</li></ul>
<ul><li>Follow documented procedures to record issue resolution.</li></ul>
<ul><li>Ensure timely follow up and resolution on trouble tickets.</li></ul>
<ul><li>Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc.</li></ul>
<ul><li>Route calls to the appropriate technical team members.</li></ul>
<ul><li>Provide support to change management events.</li></ul>
<ul><li>Other duties as assigned.</li></ul></div><br>
<p></p>
<p><b>
Required Education and Experience</b></p>
<ul>
<li>Demonstrate an understanding of effective troubleshooting skills and the ability to use them.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to apply knowledge and improve skills based on telecom and IT functions.</li>
<li>Must be available for variable day time shift work and for occasional on-call shifts.</li>
<li>Self-starter with proven ability to work independently and with a team.</li>
<li>Ability to develop and maintain relationships with customers, technicians, and other team members.</li>
<li>Professionalism, strong work ethic, confidentiality, and commitment to integrity.</li>
<li>Basic network knowledge is a plus.</li></ul></div>

Network Operating Center- Tech 1

ALERTWest

<div><p><b>About ALERTWest</b></p><p><b>
Our ALERTWest Team is committed to preventing wildfire disasters by combining the latest state-of-the art AI-powered wildfire detection cameras with human monitoring. This integrated system alerts firefighters and first responders to immediate threats, enhances situational awareness, and reduces response times&mdash;ultimately helping to save lives, protect property, and preserve the environment.</b><br>
<br>
<b>ALERTWest utilizes a collaborative model to partner with various agencies to stand up one of the largest fire camera networks in the country, with over 1,000 Pan-Tilt-Zoom (PTZ) cameras in our network. With advanced artificial intelligence (AI) technology at our disposal, our system can detect new incidents and their locations quickly.</b></p><p></p><p><b><br>
Job Summary:</b></p><p></p><p><br>
The Operations Center Technician works with a team that maintains 24/7 coverage of our AI-assisted fire detection and alerting operations. Most of the day-to-day work involves monitoring our digital camera feeds, validating fire detection data provided by our machine learning models, triangulating wildfire locations, and documenting incident data. The Operations Center Technician is also responsible for generating wildfire alerts and providing support to the first responder agencies and other stakeholders we serve. This position is also responsible for certain administrative down-time tasks when there is a low incident rate.</p><p>
This is a full-time position working 5 days per week, 8 hours per day, with a rotating on-call schedule that may require availability outside standard work hours. This is not a remote-work role. You may be required to work on holidays, with an alternative holiday provided. Some overtime is required regularly; significant overtime is required occasionally. Various shifts are assigned within the department to cover the 24-hour schedule. Your shift and schedule may change according to company needs. The job of mitigating wildfires and other natural disasters can be demanding in ways that are not appropriate for everyone. You will be required to review, understand, and sign acceptance of this job description before working in this role.</p><p></p><p><b><br>
Responsibilities:</b></p><p></p><p><b><br>
 Fire Detection</b></p><ul><li>
Run and maintain 24/7 fire detection and alerting operations with little to no supervision.</li><li>
Quickly and accurately identify wildfires based on data processed through machine learning imagery models.</li><li>
Consistently generate one wildfire alert per system-detected incident.</li><li>
Evaluate system-generated wildfire incident location coordinates and improve their accuracy.</li><li>
Update incident location coordinates as new data is received.</li><li>
Accurately process and assign new positive detections to existing incidents.</li><li>
Identify and correct mistakes in data and alerts as quickly as possible.</li><li>
Properly associate and record system data for detections related to actionable incidents.</li><li>
Properly archive expired fire data or inaccurate incident information.</li><li>
Coordinate with other Operations Center personnel to ensure efficient fire detection processes.</li></ul><p>
 <b>Network Health</b></p><ul><li>
Properly document camera and network incidents within designated ticketing systems in a manner that aligns with current operational policies.</li><li>
Professionally communicate with internet service and camera maintenance providers to gather outage information and determine estimated time of repair.</li><li>
Immediately identify and report to the appropriate parties when camera or website outages occur.</li><li>
Escalate camera and network health tickets to appropriate Operations Center employees according to outlined procedures.</li><li>
Update existing tickets and console notes with current information as necessary.</li><li>
Perform camera onboarding and calibration as assigned based on current standard operating procedures.</li><li>
Monitor for new outages on a 24/7 basis and assign tickets based on current policies.</li></ul><p><b>
Tier 1 Customer Support</b></p><ul><li>
Provide professional and timely Tier 1 customer support and initiate escalations as necessary.</li><li>
Professionally and promptly respond to new inquiries with little to no supervision.</li><li>
Submit new user account requests based on current operational guidelines.</li><li>
Create new user accounts as assigned accurately and efficiently.</li><li>
Onboard new users of the ALERTWest platform professionally while utilizing current operational tools.</li><li>
Professionally communicate with outside vendors and third parties professionally in person and over the phone.</li><li>
Forward non-departmental requests to appropriate parties.</li></ul><p><b>
General and Additional Duties</b></p><ul><li>
Complete documentation related to the type of work you are completing, as required.</li><li>
Maintain awareness of active conversations within the room, engaging when you can provide helpful information.</li><li>
Discuss issues, concerns, and conflict openly and directly, and engage when others do the same for you.</li><li>
Maintain a culture that is open, transparent, positive, future-focused and able to deliver success.</li><li>
Perform basic cleaning functions in the Operations Center workspaces, such as vacuuming, taking out garbage, cleaning desks, etc.</li><li>
Other duties as assigned.</li></ul><p><b>
Minimum Requirements:</b></p><ul><li>
High School Diploma or Equivalent.</li><li>
Ability to work some overtime on a regular basis and significant overtime on occasion.</li><li>
Successful completion of post-offer-pre-employment screening, including physical, drug screening, and background check.</li><li>
Reliable transportation to and from the Operations Center.</li><li>
Strong overall work ethic, including reliability, punctuality, integrity, and character.</li><li>
Flexibility for heightened fire activity, short staffing, or emergency call-ins.</li><li>
Ability to adhere to designated full-time schedule to support wildfire emergency response.</li><li>
Schedule agility to work the rotating on-call schedule (published in advance).</li><li>
Technical proficiency and agility with software platforms and support systems.</li><li>
Adaptability to fast-paced environments and changing priorities.</li><li>
Problem-solving and critical-thinking skills, including troubleshooting user and camera-related issues.</li><li>
Collaborative mindset for internal and cross-functional teamwork.</li><li>
Commitment to upholding and promoting Company values.</li></ul><p></p><p><b><br>
Physical Requirements</b><b>:</b></p><ul><li>
This is desk-based work with extended computer use at an adjustable sit/stand desk.</li><li>
Specific vision requirements include close, distant, color, peripheral vision, depth perception, and focus adjustment.</li><li>
Consistent adherence to a 40-hour workweek schedule is necessary.</li><li>
Occasional physical tasks may include stooping, bending, reaching, and lifting up to 25 pounds.</li><li>
Ability to navigate various departments within the organization's facilities.</li><li>
During times of critical coverage, you may occasionally be required to skip rest breaks or take a &ldquo;working lunch&rdquo;. When this is required, California employees will be properly compensated with a missed meal or rest break premium.</li></ul><p><b>
What are some of the benefits of working at ALERTWest?</b></p><ul><li>
Our facilities include an on-site cafeteria with daily lunches and a dedicated game room for employees to rest and refresh.</li><li>
Interactive employee training and onboarding</li><li>
Amazing colleagues to learn from and enjoy company social outings, parties, and events.</li><li>
ALERTWest offers a comprehensive benefits program to all eligible employees. Benefits include:</li><li><div><ul><li>
Group Medical and Dental group insurance,</li><li>
Life Insurance</li><li>
Vision reimbursement program,</li><li><b>
Free</b> Residential Internet Service (if you reside in the coverage area),</li><li>
401k - currently 4% employer match,</li><li>
Sick and Vacation Pay</li><li>
Holiday pay</li><li>
Employee Assistance Program (EAP)</li><li>
Medical benefits without a waiting period (available 1st of month after you start)</li></ul></div></li></ul><br>
<b>
The pay range for this role is:</b><br>
25 - 28 USD per hour(Headquarters)</div>

Operations Center Technician

LightGrid LLC

<div>Description:
<p>
 LightGrid is looking for an AISR NOC Technician II to work at Scott Air Force Base, IL. Active SECRET Clearance is required.</p><p><b>
Responsible for assisting with the following duties:</b></p><ul><li>
Create and update tickets utilizing Remedy.</li><li>
Monitor network events and element management failures in real-time on a 24x7x365 basis.</li><li>
Incident Correlation and Fault Analysis:</li><li>
Proactively analyze alarms</li><li>
Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information</li><li>
Identifying the fault condition and its impacts</li><li>
Isolating root causes:</li><li>
Coordinating correction of fault situations regardless of the fault in the infrastructure.</li><li>
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.</li><li>
Incident Analysis (Fault Isolation):</li><li>
Support the fault isolation process</li><li>
Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs:</li><li>
Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.</li><li>
Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment</li><li>
Support all customers to include providing global situational awareness support.</li><li>
Fault Correction:</li><li>
Correct/replace faulty network elements, coordinating with other service providers as necessary.</li><li>
Verify that service has been restored upon resolution of all customer-initiated tickets.</li><li>
Network/Service Restoration:</li><li>
Restore networks and service to full operation</li><li>
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.</li><li>
Identify failures that are attributable to a different causes and impacts</li><li>
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
</li><li>Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support</li><li>
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.</li><li>
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li><li>
Demonstrate general knowledge of training, standard operating procedures, and tools within O&amp;M.</li><li>
Effectively communicates with the O&amp;M team and the customer.</li><li>
Works directly with Shift lead and O&amp;M leadership for guidance.</li><li>
Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.</li></ul>
Requirements:
<p>
 <b>Basic Qualifications</b></p><ul><li>
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.</li><li>
Ability to work in a 24/7 operation.</li><li>
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.</li><li>
Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.</li><li>
General understanding of network topologies, both transport and IP.</li><li>
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.</li><li>
High school and 1-3 years of experience.</li></ul></div>

AISR NOC Technician II

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
How would you like to be a part of Earth&rsquo;s most customer-centric company? Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.<br>
<br>
AWS has the world&rsquo;s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT&rsquo;s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.<br>
<br>
We have a passion for learning and evolving, it&rsquo;s how we have helped define ourselves as leaders in the industry. Let&rsquo;s work hard, have fun, and make history!<br>
<br>
This position requires that the candidate selected be a US citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
<br>
<br>
Key job responsibilities<br>
<ul><li>Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability</li><li>Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)</li><li>Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)</li><li>Perform rack installs and rack decommissioning within internal SLA
</li><li>Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment</li><li>Technical writing to support change management program
</li><li>Monitor daily work requests and manage to resolution, and execute projects from conception to completion</li><li>On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures &amp; local legislation</li><li>Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.</li><li>Role may support more than one location/site.</li></ul><br>
Physical Requirements:<br>
Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:<br>
<ul><li>Regularly lift and/or move up to 39 pounds independently
</li><li>Participate in group lifts for 40+ pounds</li><li>Maintain balance and perform construction tasks while on a ladder</li><li>Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position</li><li>Work in an environment requiring provided ear protection</li></ul><br>
A day in the life<br>
This role acts as Amazon&rsquo;s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site&rsquo;s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.<br>
<br>
About the team<br>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.<br>
<br>
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Diverse Experiences<br>
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
<br>
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>High school or equivalent diploma</li><li>1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience</li><li>Current, active TS/SCI US Government Security Clearance</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of data center engineering experience</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.</p><br>
USA, MD, Calvert - 32.00 - 57.00 USD hourly<br>
USA, OH, Dublin - 32.00 - 57.00 USD hourly<br>
USA, OH, Hilliard - 32.00 - 57.00 USD hourly<br>
USA, OH, New Albany - 32.00 - 57.00 USD hourly<br>
USA, TX, SAN ANTONIO - 32.00 - 57.00 USD hourly<br>
USA, TX, San Antonio - 32.00 - 57.00 USD hourly<br>
USA, VA, CULPEPER - 32.00 - 57.00 USD hourly<br>
USA, VA, Culpeper - 32.00 - 57.00 USD hourly<br>
USA, VA, FREDERICKSBURG - 32.00 - 57.00 USD hourly<br>
USA, VA, Fredericksburg - 32.00 - 57.00 USD hourly<br>
USA, VA, Herndon - 32.00 - 57.00 USD hourly<br>
USA, VA, STAFFORD - 32.00 - 57.00 USD hourly</div><p></p>

Data Center Engineering Operations Technician

Expeditors

<div><b>Company Description</b><p><br>
We take care of our employees, and they take care of our customers!</p><p>
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.</p><p>
Our Mission</p><p>
We recruit, train, and retain the very best logistics and technical experts the world over. <b>We love to promote from within</b> - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!</p><b><br>
Job Description</b><p><b><br>
Position Overview</b></p><p>
Ground Network Operations Agents support the execution of the GNS by managing daily truck operations and managing the GNS shipments through the network. Works within a warehouse facility, primarily on the computer, there are various other tasks that will be required outside of computer work. Various work schedules may be required for this position, including late afternoon and evening, night and weekends.</p><p><b>
Position Schedule:</b></p><p>
Tuesday-Saturday 0800-1630</p><p><b>
Duties and Responsibilities</b></p><ul><li>
Create operating records for scheduled and ad hoc truck routes in Expeditors' systems.</li><li>
Coordinate the recovery of cargo from CFS facilities or 3rd party locations for induction into the Ground Network.</li><li>
Prepare paperwork for the transfer of freight within the network including load manifests and bills of lading.</li><li>
Manage system updates.</li><li>
Receive and inspect network inbound and transfer freight as needed.</li><li>
Identify potential operational delays and capacity constraints in the ground network.</li><li>
Assist in enacting contingencies to expand ad hoc capacity as needed, and arranging reroutes and additional trucks as necessary.</li><li>
Record system delays and perform root analysis as necessary.</li><li>
Support documentation as needed, including processing consolidations in e.tms Export and Import and monitoring work flows.</li><li>
Ensure service provider equipment is in place at regional branches to facilitate operations.</li><li>
Perform service provider reviews and update CRM as necessary.</li><li>
Will be communicating via email across the network</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required Qualifications:</b></p><ul><li>
High School Degree or equivalent required</li><li>
Must be legally authorized to work in the United States</li><li>
Must not require future sponsorship for employment Visa</li><li>
Fluent in English, both written and verbal</li><li>
Must have the ability to work overtime in support of the department's needs</li><li>
Must be able to commute to the city of Carson, CA</li><li>
Comfortable with numbers and basic mathematical skills</li></ul><p><b>
Desired Qualifications:</b></p><ul><li>
Good computer skills (Word, Excel, and familiarity with PowerPoint)</li><li>
Ability to prioritize throughout the workday while remaining focused and organized to meet critical deadlines</li><li>
Ability to work independently and in a collaborative team environment</li><li>
Written, verbal, and interpersonal communication skills</li><li>
Has a demonstrated strong work ethic, and reliability</li><li>
Undergraduate Degree preferred</li><li>
Experience in warehousing or freight terminal experience preferred</li><li>
Familiar with 10-key</li></ul><br>
<b>
Additional Information</b><p><b><br>
Reporting Structure</b></p><ul><li>
Supervisor, Manager of Ground Network Services</li></ul><p><b>
Expeditors offers excellent benefits</b></p><ul><li>
Paid Vacation, Holiday, Sick Time</li><li>
Health Plan: Medical, Prescription Drug, Dental and Vision</li><li>
Life and Long Term Disability Insurance</li><li>
401(k) Retirement Savings Plan (US only)</li><li>
Employee Stock Purchase Plan</li><li>
Training and Personnel Development Program</li></ul><p>
All your information will be kept confidential according to EEO guidelines.</p><p><i>
The hourly rate for this position is $19-$28 per hour</i></p></div>

Customer Service / Operations - Ground Network Solutions *Tuesday-Saturday Schedule*

Atos

<div>
 <strong>
  About Atos
  <br/>
  <br/>
 </strong>
 The future is our choice
 <br/>
 <br/>
 Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of &euro; 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic &amp; Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
 <br/>
 <br/>
 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receiving incoming incidents and requests, logging them into tickets and resolving them in the appropriate timeframe.
  </li>
  <li>
   End user support (user management, mobile device support, laptop support, enterprise application support, software support)
  </li>
  <li>
   Hardware installation, transportation, addition, modification, replacement, and de-installation activities.
  </li>
  <li>
   Hardware Failure/Repair and Warranty periods.
  </li>
  <li>
   Liaise with Local/Global IT Teams as required to resolve failures, keeping the customer fully informed of next steps.
  </li>
  <li>
   Resolve IT issues when appropriate and in accordance with Help Desk policy.
  </li>
  <li>
   Manage relationships with third party vendors and follow up on requests submitted to these third parties.
  </li>
  <li>
   Coordinate referrals to appropriate technical, professional, or service personnel.
  </li>
  <li>
   Receive and prioritize issues and escalate using appropriate escalation procedures.
  </li>
  <li>
   Provide functional or task leadership.
  </li>
  <li>
   Coordinates special projects and system upgrades.
  </li>
  <li>
   Inform customers and/or management on the status of resolution efforts.
  </li>
  <li>
   Recommend system or process improvements, including procedures, training and improved documentation.
  </li>
  <li>
   To follow up on Hardware Lifecycle Management (Asset Management).
  </li>
  <li>
   Comply with physical and logical security requirements and report deficiencies.
  </li>
  <li>
   All other duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent English communication skills,
  </li>
  <li>
   Vocational Diploma/Short Course Certificate, bachelor&rsquo;s degree/University Degree in any field,
  </li>
  <li>
   At least 1 year experience,
  </li>
  <li>
   Strong analytical and problem-solving skills,
  </li>
  <li>
   Team-oriented with the ability to learn and act independently,
  </li>
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   Adaptable to established standards of practices,
  </li>
  <li>
   Excellent communication skills, both verbal and written,
  </li>
  <li>
   Excellent customer service skills, keeping the &ldquo;Customer First&rdquo; in all activities and communications,
  </li>
  <li>
   Eagerness to work in a global and multi-cultural, international team,
  </li>
  <li>
   A passion to implement, secure, maintain, and automate complex systems,
  </li>
  <li>
   Ability to think quickly and respond when things do not go as planned,
  </li>
  <li>
   Candidates with Enterprise/Network Operations Center, IT Service/Help Desk, etc. experience will be preferred.
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   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 GPTW Certified Company
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 <br/>
 Work from home most of the time as our customers are located all around the world
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 <strong>
  Competitive Compensations And Benefits
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  <br/>
 </strong>
 Flexible Benefit Program
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 Private Health Insurance
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 <br/>
 Life Insurance
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 Performance Bonus
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 Accolade Bonus
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 Referral Bonus
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 Transportation Allowance
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 Meal Allowance
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 Kindergarten Allowance
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 Buddy Program
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 Flexible working hours at Atos or home office
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 Company SIM Card
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 Days of annual leave above the legal minimum
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 Atos University Access &ndash; Professional and personal development through continuous education and certification
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 Wellbeing Days
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 Friendly Working Environment
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 BYOD - Bring Your Own Mobile Device Campaign
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 Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
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</div>


1st Level Service Desk Agent

Allegiant Air

<div><div><div>Summary</div>
<div>The primary responsibilities of the NOC Tech I are: Be the primary point of contact for all IT incidents and service requests and proactively monitor and escalate application, network and system incidents to ensure maximum availability and performance.</div>
<div>This role will involve performing these tasks using various tools, ITSM software and monitoring systems. The NOC Tech I also serves as a coordination point for communication between internal and external customers and operations teams. This candidate will also help with documenting outage events and root cause analysis of recurring incidents and raising escalations internally and externally as necessary. The ideal candidate must have strong communication skills and an aptitude to spot long-term trends in an enterprise environment. A NOC Tech I must be a self-starter, have great attention to detail, and work with multiple tasks easily.</div>
<div></div>
<div>Visa Sponsorship Available:</div>
<div>No</div>
<div></div>
<div>Minimum Requirements</div>
<div>Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.</div>
<div>Education: High School Diploma/GED-</div>
<div>Years of Experience: Minimum two (2) years of experience in the information technology field.</div>
<div></div>
<ul><li>Previous Service Desk experience within an ITIL environment.</li></ul>
<ul><li>Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced enterprise environment without losing composure.</li></ul>
<ul><li>Must be reliable and dependable, self-motivated and willing to learn .</li></ul>
<ul><li>Possess ability to work independently and with minimal supervision.</li></ul>
<ul><li>Effectively communicate with other departments to manage any escalating issues in a timely manner.</li></ul>
<ul><li>Ability to read and comprehend technical literature.</li></ul>
<ul><li>Must use active listening, empathy, critical thinking and have a positive attitude.</li></ul>
<ul><li>Strong analytical skills and the ability to work effectively on your own and in a team environment.</li></ul>
<ul><li>Experience of using appropriate IT technology, methods, principles and equipment such as:</li></ul>
<div>Windows and MAC OS.</div>
<div>Basic Networking knowledge.</div>
<div>Active Directory.</div>
<ul><li>Possess knowledge of network resources and components, software monitoring tools, hardware, and the video, Internet, and telephone infrastructure.</li></ul>
<ul><li>Ability to identify when to escalate an advanced issues based on priority matrix.</li></ul>
<div></div>
<div>Preferred Requirements</div>
<ul><li>Industry related certifications.</li></ul>
<ul><li>College coursework in Computer Science, Computer Engineering, or Information Systems related program, or equivalent experience.</li></ul>
<div></div>
<div>Job Duties</div>
<ul><li>Engage in proactive and reactive monitoring of Allegiant&rsquo;s enterprise infrastructure utilizing multiple network monitoring tools.</li></ul>
<ul><li>Document and actively coordinate resolution of outages and incidents; assist in troubleshooting and pinpointing service outage components.</li></ul>
<ul><li>Document any priority issues for reference in the future.</li></ul>
<ul><li>Communicate regularly with other IT teams working on various issues and projects.</li></ul>
<ul><li>Coordinate efforts with third parties and vendors to resolve problems and issues as they arise.</li></ul>
<ul><li>Provide timely, comprehensive support to customers; achieve efficient resolution to outstanding problems or issues.</li></ul>
<ul><li>Apply knowledge of network resources and components, software monitoring tools, hardware, and the video, Internet, and telephone infrastructure.</li></ul>
<ul><li>Update process documentation and internal knowledge base to ensure all procedures are known and current.</li></ul>
<ul><li>Log all relevant incident/service request details, allocating categorization and prioritization codes.</li></ul>
<ul><li>Ensure that open support requests are updated in a timely manner keeping users informed of progress.</li></ul>
<ul><li>Identify when to escalate an advanced issues based on priority matrix.</li></ul>
<ul><li>Review flight delays to ensure they are being challenged or investigated appropriately.</li></ul>
<ul><li>Establish and maintain a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers.</li></ul>
<ul><li>Identify changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided.</li></ul>
<ul><li>Provide first line support and triage.</li></ul>
<ul><li>Ensure the current and future service level requirements of customers are identified, understood and documented in SLA and service level requirements documents.</li></ul>
<ul><li>Measure, record, analyze and improve customer satisfaction.</li></ul>
<ul><li>Other duties as required by IT Service Desk Operations.</li></ul>
<div></div>
<div>Physical Requirements</div>
<div>The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.</div>
<div></div>
<div>Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.</div>
<div></div>
<div>Essential Services Provider</div>
<div>Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.</div><br>
<div></div>
<div>
<p>EEO Statement<br>
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.</p>
<p>
Equal Opportunity Employer: Disability/Veteran<br>
For more information, see https://allegiantair.jobs</p>
</div></div>
<div><div>$47,400 - $59,500 a year</div></div>
<div><div>Full Time Benefits:</div><div>
Profit Sharing</div><div>
Medical/Dental/Vision/Life/ Disability Insurance</div><div>
Medical Travel Reimbursement</div><div>
Legal, Identity and Pet Insurance</div><div>
401K with an employer match</div><div>
Employee Stock Purchase Plan</div><div>
Employee Assistance Program</div><div>
Tuition Reimbursement</div><div>
Flight Benefits</div><div>
Paid vacation, holidays, and sick time</div><div>
</div><div>
Part Time Benefits:</div><div>
Profit Sharing</div><div>
Medical Travel Reimbursement</div><div>
Legal, Identity and Pet Insurance</div><div>
401K with an employer match</div><div>
Employee Stock Purchase Plan</div><div>
Employee Assistance Program</div><div>
Tuition Reimbursement</div><div>
Flight Benefits</div><div>
Sick time</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Service Desk Analyst

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