network operations center technician

TailWind Voice & Data

<div><p>TailWind specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. Since our founding in 2005, TailWind has become the premier national service provider nationwide Enterprise companies entrust to deliver on their IT initiatives. Our strategic value-driven solutions ensure that our customers realize optimal benefits of lowered costs, increased reliability, scalability and reduced risk, across their geographically diverse locations. TailWind&rsquo;s core values are personified in our employees and partners with integrity, passion and the vision required to guarantee the success of our IT deployment services.</p><p></p><p><br>
TailWind offers a full benefits package including HealthiestYou!, 401K match, Accrued PTO, Birthday PTO, Company sponsored life insurance, Medical, Dental, Vision, FSA Dependent Care, HSA, and supplemental benefits.</p><p></p><p><br>
Compensation for this position is $20-24 per hour based on experience.</p><p></p><p><br>
TailWind is seeking a Network Operations Center Technician 1 for our fast-growing company. The NOC Tech 1 will support connectivity issues and assist onsite resources with technical troubleshooting &amp; escalations. This is an entry level position that requires some technical skills.</p><p></p><p><b><br>
Essential Functions</b></p>
<div>
<ul><li>Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems.</li></ul>
<ul><li>Monitor various ques for new submissions.</li></ul>
<ul><li>Proactively open tickets based on node performance.</li></ul>
<ul><li>Receive, triage, and assist escalations from onsite resources.</li></ul>
<ul><li>Engage third party resources to ensure speedy and accurate, troubleshooting and resolution.</li></ul>
<ul><li>Follow documented procedures to record issue resolution.</li></ul>
<ul><li>Ensure timely follow up and resolution on trouble tickets.</li></ul>
<ul><li>Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc.</li></ul>
<ul><li>Route calls to the appropriate technical team members.</li></ul>
<ul><li>Provide support to change management events.</li></ul>
<ul><li>Other duties as assigned.</li></ul></div><br>
<p></p>
<p><b>
Required Education and Experience</b></p>
<ul>
<li>Demonstrate an understanding of effective troubleshooting skills and the ability to use them.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to apply knowledge and improve skills based on telecom and IT functions.</li>
<li>Must be available for variable day time shift work and for occasional on-call shifts.</li>
<li>Self-starter with proven ability to work independently and with a team.</li>
<li>Ability to develop and maintain relationships with customers, technicians, and other team members.</li>
<li>Professionalism, strong work ethic, confidentiality, and commitment to integrity.</li>
<li>Basic network knowledge is a plus.</li></ul></div>

Network Operating Center

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.<br>
<br>
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>
<br>
Data Center Operations designs, installs &amp; maintains the world&rsquo;s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Linux &amp; HW Engineer at Amazon Data Services India Private Limited (&ldquo;ADSIPL&rdquo;) with a passion for technology to help us expand AWS Cloud offerings to the next level.<br>
<br>
ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.
<br>
<br>
At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!<br>
<br>
A Data Centre Linux &amp; HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
<br>
<br>
Key job responsibilities<br>
A Data Centre Operation Technician at ADSIPL, expectation from role are:<br>
<br>
<ul><li>You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.</li><li>your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.</li><li>You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).</li><li>You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.</li><li>You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.</li><li>You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.</li><li>You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge</li><li>You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.</li><li>More experienced technicians may assist in training less experienced members of the team.</li><li>This position also has a physical component requiring the ability to lift &amp; rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health &amp; safety guidelines.</li><li>This role involves covering 24x7 shift rotation</li></ul><br>
About the team<br>
Diverse Experiences
<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Work/Life Balance
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.
<br>
<br>
Inclusive Team Culture
<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>2+ years of computer hardware troubleshooting and repair experience</li><li>1+ years of computer networking experience</li><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience dealing effectively with customers during problem resolution and operating efficiently under pressure</li><li>2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience</li><li>Bachelor's degree in information technology or computer science</li><li>Knowledge of IT system hardware and network concepts</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Data Centre Operation Technician, DCO Tech

Confidential

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a highly experienced and results-driven
  <strong>
   NOC Manager
  </strong>
  to lead our Network Operations Center (NOC) team. The NOC Manager will be responsible for ensuring 24/7 network availability, overseeing network monitoring and incident management processes, and maintaining high operational standards for performance, reliability, and security. This role requires a proactive leader with strong technical expertise and excellent people management skills to ensure efficient coordination, communication, and continuous improvement of network operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Network Operations &amp; Monitoring
  </strong>
 </p>
 <ul>
  <li>
   Oversee the day-to-day operation of the NOC, ensuring continuous network performance monitoring and incident response.
  </li>
  <li>
   Establish and enforce best practices for proactive monitoring of network systems, hardware, and services.
  </li>
  <li>
   Ensure network availability and uptime targets are consistently met or exceeded.
  </li>
  <li>
   Manage escalation and resolution of network incidents in coordination with engineering and infrastructure teams.
  </li>
 </ul>
 <p>
  <strong>
   2. Incident &amp; Problem Management
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage major network incidents, ensuring timely resolution and communication with stakeholders.
  </li>
  <li>
   Implement and maintain incident response processes, escalation procedures, and SLA compliance.
  </li>
  <li>
   Conduct root cause analysis (RCA) and ensure corrective and preventive actions are effectively implemented.
  </li>
  <li>
   Prepare incident reports and present findings to senior management.
  </li>
 </ul>
 <p>
  <strong>
   3. Team Leadership &amp; Development
  </strong>
 </p>
 <ul>
  <li>
   Manage, mentor, and develop the NOC engineering team, ensuring strong technical and professional performance.
  </li>
  <li>
   Plan and manage team schedules to ensure 24/7 coverage and optimal resource allocation.
  </li>
  <li>
   Conduct regular training sessions to enhance technical skills and operational readiness.
  </li>
  <li>
   Promote a culture of accountability, continuous learning, and collaboration within the team.
  </li>
 </ul>
 <p>
  <strong>
   4. Network Performance &amp; Optimization
  </strong>
 </p>
 <ul>
  <li>
   Monitor and analyze key performance indicators (KPIs) for network health, performance, and capacity.
  </li>
  <li>
   Collaborate with network engineering teams to plan and execute network upgrades, improvements, and optimizations.
  </li>
  <li>
   Ensure timely implementation of software and firmware updates across all network devices.
  </li>
 </ul>
 <p>
  <strong>
   5. Security &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Oversee network security monitoring, ensuring detection and escalation of potential threats.
  </li>
  <li>
   Work with the cybersecurity team to implement security policies, access controls, and compliance standards.
  </li>
  <li>
   Ensure adherence to IT governance frameworks and audit requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, or Network Engineering (Master&rsquo;s preferred).
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    6&ndash;8 years of experience
   </strong>
   in network operations, with at least
   <strong>
    3 years in a managerial or supervisory role
   </strong>
   within a NOC environment.
  </li>
  <li>
   Proven track record managing large-scale network infrastructures and high-availability environments.
  </li>
  <li>
   Experience in telecom, data center, or large enterprise environments is highly desirable.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of network technologies (LAN/WAN, VPN, MPLS, SD-WAN, Firewalls, etc.).
  </li>
  <li>
   Proficiency in network monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).
  </li>
  <li>
   Deep understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SNMP).
  </li>
  <li>
   Skilled in incident response, performance analysis, and troubleshooting methodologies.
  </li>
  <li>
   Familiarity with ITIL processes and service management frameworks.
  </li>
 </ul>
 <p>
 </p>
</div>


Network Operations Center (NOC Manager-Telecom)

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Command Center (Incident &amp; Network Support) Engineer</div><br>
<div><br>
</div><div>We are looking for Command Center Engineer who is having experience in Network Support &amp; Incident Engineer provides first-line support for network infrastructure, focusing on monitoring, basic troubleshooting, incident logging, and escalation. This role ensures network availability by following standard operating procedures (SOPs) and predefined runbooks.
</div><div>Key Responsibilities
</div><ul><li> Monitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.)
</li></ul><ul><li> Handle L1 incidents related to:
</li></ul><div>o LAN/WAN connectivity
</div><div>o Router, switch, firewall alerts
</div><div>o VPN connectivity issues
</div><ul><li> Perform basic troubleshooting using SOPs and checklists
</li></ul><ul><li> Create, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.)
</li></ul><ul><li> Identify incident severity and escalate to L1.15 / L2 teams as per SLA
</li></ul><ul><li> Perform basic network health checks (CPU, memory, interface status)
</li></ul><ul><li> Coordinate with ISPs / vendors for link-related issues (as per SOP)
</li></ul><ul><li> Maintain shift logs, incident notes, and documentation
</li></ul><ul><li> Follow change, incident, and problem management processes
</li></ul><ul><li> Support 24x7 operations in rotational shifts
</li></ul><ul><li> Leveraging technology to issue all communications and providing key stakeholder management
</li></ul><ul><li> Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
</li></ul><ul><li> Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
</li></ul><ul><li> Matrix management of people, processes and resources including third parties &ndash; including resolving conflict to move forward to resolution
</li></ul><ul><li> Being accountable for resolving the outage via workaround or permanent fix
</li></ul><ul><li> Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
</li></ul><ul><li> Supporting and nurturing process improvements and knowledge base improvements
</li></ul><ul><li> Continually maintaining and developing tools and resources to manage major incidents effectively
</li></ul><ul><li> Providing periodic major incident metrics reports
</li></ul><ul><li>
</li></ul><div>Technical Skills Required
</div><ul><li> Basic understanding of:
</li></ul><div>o TCP/IP, OSI model
</div><div>o LAN, WAN, DNS, DHCP
</div><ul><li> Exposure to:
</li></ul><div>o Routers &amp; switches (Cisco/Juniper basics)
</div><div>o F irewalls (basic understanding only)
</div><ul><li> Familiarity with:
</li></ul><div>o Network monitoring tools
</div><div>o ITSM ticketing systems
</div><div>Experience &amp; Qualifications
</div><ul><li> 3-5 years of experience in Network Operations / IT Support
</li></ul><ul><li> Diploma / Bachelor&rsquo;s degree in IT, Computer Science, or related field
</li></ul><ul><li> Certifications (Preferred):
</li></ul><div>o CCNA (or equivalent &ndash; foundational level)
</div><div>o ITIL Foundation (optional)
</div><div>Key Competencies
</div><ul><li> Good communication skills
</li></ul><ul><li> Ability to follow SOPs strictly
</li></ul><ul><li> Willingness to work in shifts
</li></ul><ul><li> Basic troubleshooting mindset</li></ul><br>
<div><br>
</div><div>Salary Range- $90,000-$110,000 a year
</div><div>#LI-SP3
</div><div>#LI-VX1
</div></div></div></div><div><div><div><b>Location</b></div>
<div>San Ramon, CA</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Engineer</div>
</div><div><div><b>Job Id</b></div>
<div>398049</div>
</div><div><div><b>Desired Skills</b></div>
<div>Command Center</div>
</div><div><div><b>Salary Range</b></div>
<div>$90,000-$110,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Command Center (Incident & Network Support) Engineer

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
<br>
<br>
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
<br>
<br>
Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This trainee position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings between April and June 2026. Trainees will participate in our 12-month work and training program in our Ohio facilities.<br>
<br>
<br>
<br>
Physical Requirements (reasonable accommodations available):<br>
<ul><li>Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds</li><li>Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed</li><li>Working in cramped and/or elevated and/or noisy environments</li><li>Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day</li><li>Ascending and descending ladders, stairs, and gangways safely and without limitation</li><li>Tolerance for working in non-climate-controlled environments with temperature fluctuations.<br>
</li></ul><br>
<br>
<br>
<br>
NOTE: Amazon is not able to provide immigration sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
<br>
<br>
NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Persons (GovCloud may NOT be accessed from outside of the United States).<br>
<br>
<br>
<br>
<br>
Key job responsibilities<br>
<ul><li>Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required</li><li>Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors</li><li>Performing on-call duties and participating in scheduled maintenance and change management activities</li><li>Contributing to documentation and process improvement initiatives based on your analysis of operational issues</li><li>Successfully completing the 12-month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones.</li></ul><br>
A day in the life<br>
Day in The Life<br>
As a Data Center Technician professional, you will grow into an industry-leading role and demonstrate a breadth of knowledge while you<br>
<ul><li>Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution</li><li>Solve problems at their root and step back to understand the broader context</li><li>Maintain service level agreements through the implementation of proactive issue detection and reporting</li></ul><br>
You may be required to work shifts that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver&rsquo;s license to travel within the regional work area, as company transportation will not be provided.<br>
<br>
About the team<br>
AWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.<br>
<br>
Why AWS<br>
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Diverse Experiences<br>
<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Work/Life Balance<br>
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
<br>
Inclusive Team Culture<br>
<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon ( diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship and Career Growth<br>
<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>High school or equivalent diploma</li><li>Are 18 years of age or older</li><li>Willingness to participate in shift rotations to support 24/7 data center operations.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of computer hardware components and operating systems</li><li>Experience with Microsoft Office products and applications</li><li>Experience managing work and priorities through a ticketing system and coordination with Manager</li><li>STEM classes or vocational course curriculum education</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.</p><br>
USA, OH, Hilliard - 23.00 - 40.00 USD hourly<br>
USA, OH, New Albany - 23.00 - 40.00 USD hourly<br>
USA, OH, Plain City - 23.00 - 40.00 USD hourly</div><p></p>

Work Based Learning Program Data Center Operations Technician

Realign

<div>San Ramon, California 94582 Posted March 2nd, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Job Title : Command Center (Incident &amp; Network Support) Engineer</b></div><div><b>
Location: San Ramon, CA</b></div><div><b>
FTE Only</b></div><div></div><div><b><br>
Job Description</b></div><div></div><div><b><br>
We are looking for Command Center Engineer who is having experience in Network Support &amp; Incident Engineer provides first-line support for network infrastructure, focusing on monitoring, basic troubleshooting, incident logging, and escalation. This role ensures network availability by following standard operating procedures (SOPs) and predefined runbooks.</b></div><div></div><div><b><br>
Key Responsibilities</b></div><ul><li>Monitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.)</li><li>Handle L1 incidents related to:</li></ul><div>
o LAN/WAN connectivity</div><div>
o Router, switch, firewall alerts</div><div>
o VPN connectivity issues</div><ul><li>Perform basic troubleshooting using SOPs and checklists</li><li>Create, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.)</li><li>Identify incident severity and escalate to L1.15 / L2 teams as per SLA</li><li>Perform basic network health checks (CPU, memory, interface status)</li><li>Coordinate with ISPs / vendors for link-related issues (as per SOP)</li><li>Maintain shift logs, incident notes, and documentation</li><li>Follow change, incident, and problem management processes</li><li>Support 24x7 operations in rotational shifts</li><li>Leveraging technology to issue all communications and providing key stakeholder management</li><li>Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls</li><li>Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed</li><li>Matrix management of people, processes and resources including third parties &ndash; including resolving conflict to move forward to resolution</li><li>Being accountable for resolving the outage via workaround or permanent fix</li><li>Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews</li><li>Supporting and nurturing process improvements and knowledge base improvements</li><li>Continually maintaining and developing tools and resources to manage major incidents effectively</li><li>Providing periodic major incident metrics reports</li></ul><div></div><div><b><br>
Technical Skills Required</b></div><ul><li>Basic understanding of:</li></ul><div>
o TCP/IP, OSI model</div><div>
o LAN, WAN, DNS, DHCP</div><ul><li>Exposure to:</li></ul><div>
o Routers &amp; switches (Cisco/Juniper basics)</div><div>
o Firewalls (basic understanding only)</div><ul><li>Familiarity with:</li></ul><div>
o Network monitoring tools</div><div>
o ITSM ticketing systems</div><div><b>
Experience &amp; Qualifications</b></div><ul><li>3-5 years of experience in Network Operations / IT Support</li><li>Diploma / Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Certifications (Preferred):</li></ul><div>
o CCNA (or equivalent &ndash; foundational level)</div><div>
o ITIL Foundation (optional)</div><div><b>
Key Competencies</b></div><ul><li>Good communication skills</li><li>Ability to follow SOPs strictly</li><li>Willingness to work in shifts</li><li>Basic troubleshooting mindset</li></ul><br>
<p></p>
<p>Required Skills</p>
<p>DEVOPS ENGINEER</p> <p>SENIOR EMAIL SECURITY ENGINEER</p></div>

Command Center (Incident & Network Support) Engineer-5

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
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You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
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Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This trainee position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings between April and June 2026. Trainees will participate in our 12-month work and training program in our Oregon facilities.<br>
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Physical Requirements (reasonable accommodations available):<br>
<ul><li>Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds</li><li>Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed</li><li>Working in cramped and/or elevated and/or noisy environments</li><li>Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day</li><li>Ascending and descending ladders, stairs, and gangways safely and without limitation</li><li>Tolerance for working in non-climate-controlled environments with temperature fluctuations.<br>
</li></ul><br>
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NOTE: Amazon is not able to provide immigration sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
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NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Persons (GovCloud may NOT be accessed from outside of the United States).<br>
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Key job responsibilities<br>
<ul><li>Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required</li><li>Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors</li><li>Performing on-call duties and participating in scheduled maintenance and change management activities</li><li>Contributing to documentation and process improvement initiatives based on your analysis of operational issues</li><li>Successfully completing the 12-month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones.</li></ul><br>
A day in the life<br>
Day in The Life<br>
As a Data Center Technician professional, you will grow into an industry-leading role and demonstrate a breadth of knowledge while you<br>
<ul><li>Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution</li><li>Solve problems at their root and step back to understand the broader context</li><li>Maintain service level agreements through the implementation of proactive issue detection and reporting</li></ul><br>
You may be required to work shifts that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver&rsquo;s license to travel within the regional work area, as company transportation will not be provided.<br>
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About the team<br>
AWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.<br>
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Why AWS<br>
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Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Diverse Experiences<br>
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Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
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Work/Life Balance<br>
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
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Inclusive Team Culture<br>
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Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon ( diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
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Mentorship and Career Growth<br>
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We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>High school or equivalent diploma</li><li>Are 18 years of age or older</li><li>Willingness to participate in shift rotations to support 24/7 data center operations.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of computer hardware components and operating systems</li><li>Experience with Microsoft Office products and applications</li><li>Experience managing work and priorities through a ticketing system and coordination with Manager</li><li>STEM classes or vocational course curriculum education</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.</p><br>
USA, OR, Boardman - 23.00 - 40.00 USD hourly<br>
USA, OR, Hermiston - 23.00 - 40.00 USD hourly<br>
USA, OR, Umatilla - 23.00 - 40.00 USD hourly</div><p></p>

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