network operations center technician

University of Wisconsin–Madison

<div>Current employees: if you are currently employed at any of the universities of wisconsin, log in to workday to apply through the internal application process.
Job category:
University Staff
Employment type:
Regular
Job profile:
Network Ops Center Tech I
Job summary:
We are seeking two motivated individuals who enjoy real‑time problem solving and want to make a meaningful impact every day. As part of our Systems and Network Control Center team, the Network Operations Center Technicians serve as the frontline guardians of UW&ndash;Madison&rsquo;s digital environment. Our technicians monitor hundreds of critical IT systems and networks&mdash;responding quickly to issues and helping ensure seamless, reliable connectivity 24/7/365.<div>

In this role, you&rsquo;ll oversee the health and performance of key services and infrastructure that supports students, faculty, researchers, and partners across Wisconsin and beyond. This recruitment will fill two positions with the following schedules:
<ul>
<li>Position 1: Combination of 1st shift (Thu&ndash;Fri, 7:30am&ndash;3:30pm) and weekend night shift (Sat&ndash;Sun, 7:30pm&ndash;7:30am), following a 4‑days‑on/3‑days‑off schedule</li>
<li>Position 2: 3rd shift (Mon&ndash;Fri, 11:30pm&ndash;7:30am), following a 5‑days‑on/2‑days‑off schedule</li>
</ul>
Applicants should indicate their shift preference (Position 1 and/or Position 2) in their application materials.

Both positions require an initial training period of up to six months, with flexible scheduling available Monday through Friday during first- or second‑shift hours. Annual holiday shift assignments and participation in on‑call rotations may also be required.

</div>The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks.
This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved annually. An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.
Key job responsibilities:<ul><li>
Makes necessary changes to the campus domain name system (DNS) system following established industry standard Hostmaster protocols based on customer requests</li></ul><ul><li>
Monitors local and wide area networks using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols</li></ul><ul><li>
Monitors multiple communications channels including chat rooms, email, and telephones for information and updates related to incident response or planned state changes to systems that would require adjustments to normal response procedures</li></ul><ul><li>
Makes necessary changes to enterprise storage systems based on established protocols and requests</li></ul><ul><li>
Monitors hosted systems using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols</li></ul>
Department:
Division of Information Technology, Systems Engineering &amp; Operations (SEO),
SEO is the infrastructure and operations unit for DoIT. SEO provides physical and virtual hosting, storage, backup, and database infrastructure for campus needs as well as research computing resources. Additionally, our Digital Publishing and Printing Service (DPPS) provides full-service digital media and a wide range of printing services for campus.
The Systems and Network Control Center is responsible for 24x7x365 monitoring and incident response coordination for hundreds of physical and virtual hosts, IT services and campus LAN and WAN networks.
Compensation:
Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn an hourly rate between $26.44 - $31.25 plus applicable night and/or weekend shift differential, with final hourly rate based on experience and qualifications.
Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).
Required qualifications:<ul>
<li>Foundational networking knowledge, including TCP/IP, VLANs, routing/switching concepts, and basic familiarity with Cisco IOS.</li>
<li>Basic systems administration skills in both Linux and Windows Server environments, including command-line comfort and routine troubleshooting.</li>
<li>Understanding of ITIL principles and experience using a service management platform (ideally Cherwell or Ivanti Neurons) for incident, change, problem, and configuration workflows.</li>
<li>Strong operational awareness, including the ability to follow runbooks, monitor complex infrastructure, escalate appropriately, and communicate clearly in a 24&times;7 operations setting.</li>
<li>Hostmaster fundamentals, including familiarity with DNS concepts (zones, records, delegation), DHCP basics, and the ability to perform routine updates and troubleshooting in enterprise DNS/DHCP environments.</li>
</ul>
Preferred qualifications:
In addition to required qualifications, the most qualified candidates may also have the following
preferred qualifications:<ul>
<li>
Operational knowledge of a formal incident tracking system such as Cherwell ITSM, Ivanti Neurons or similar Change/Configuration/Incident/Problem management software.</li>
<li>Operational knowledge of optical network management tools such as Cisco DNA, Infinera Transcend Network Management System or similar.</li>
</ul>
Education:
Bachelor's Degree Preferred Minimum
How to apply:
Click on the &quot;Apply&rdquo; button to start the application process.
You will be prompted to upload the following documents:<ul><li>Resume</li></ul>
-Letter of Qualifications- Applicants should indicate their shift preference (Position 1 and/or Position 2)
Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.
Contact information:
DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Institutional statement on diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. 
 
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. 
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. 
 
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). 
 
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.</div>

Network Operations Center Technician (nights and/or weekend shifts required)

Reboot Monkey

<div>
 Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We&rsquo;re seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we&rsquo;d love to hear from you.
 
 
 
 Job Overview:
 
 
 
 
 As a Freelance Data Center Technician,
 
 you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We&rsquo;re looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you&rsquo;ll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center.
 </li>
 <li>
 Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability.
 </li>
 <li>
 Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards.
 </li>
 <li>
 Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date.
 </li>
 <li>
 Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations.
 </li>
 <li>
 Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security.
 </li>
 <li>
 Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation.
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment.
 </li>
 <li>
 Professional Environment: Join a professional work environment where you can reconnect with the practical side of IT.
 </li>
 <li>
 Competitive Compensation: We offer competitive rewards for your compensation and efforts.
 </li>
 <li>
 Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field.
 </li>
 <li>
 Data center or IT infrastructure experience
 </li>
 <li>
 Server hardware and networking knowledge
 </li>
 <li>
 Reliable and professional with strong communication
 </li>
 <li>
 Proximity to local data center facilities
 </li>
 <li>
 Flexible schedule for on-call/emergency work
 </li>
 </ul>
</div>

Data Center Technician - New Nizwa - On-site

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
 
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.
 
 
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
 
 
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
 
 
NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).
 
 
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
 
 
Key job responsibilities 
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
 
 
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
 
 
Performing on-call duties and participating in scheduled maintenance and change management activities
 
 
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
 
 
Helping to interview, train and onboard new team members
 
 
Physical Requirements:
 
 
Lifting and moving material up to 40 pounds each
 
 
Working in cramped and/or elevated locations
 
 
Bending, lifting, stretching, and reaching
 
 
Standing and walking for up to 8+ hours a day
 
 
Ascending and descending ladders, stairs, and gangways safely and without limitation
 
 
Work in an industrial environment
 
 
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
 
 
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
 
 
Essential Requirements:
 
 
Ability to travel to or commute between data center locations as needed
 
 
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
 
 
Travel frequency will vary based on business needs and operational status of assigned facility
 
 
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
 
 
A day in the life 
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:
 
 
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
 
 
Show a strong aptitude for troubleshooting and problem solving
 
 
Solve problems at their root and step back to understand the broader context
 
 
Maintain service level agreements through the implementation of proactive issue detection and reporting
 
 
Are biased to act in the absence of direction or support
 
 
Improve effectiveness through process innovation
 
 
You will be required to work shift work that will include days/nights/weekends/holidays.
 
 
About the team 
Why AWS 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
 
Inclusive Team Culture 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship and Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of computer networking experience</li><li>1+ years of Linux operating systems experience</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field</li><li>Experience in computer networking</li><li>Experience working with Linux operating systems</li><li>Can lift and rack equipment up to 40 pounds</li><li>Experience with computer hardware troubleshooting and repair</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Can work in cramped spaces or in elevated locations while adhering to health &amp; safety guidelines</li><li>Experience dealing effectively with customers during problem resolution and operating efficiently under pressure</li><li>Experience managing work and priorities through a ticketing system</li><li>Experience with cabling infrastructure best practices and methodologies</li><li>Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, OR, Boardman - 30.00 - 54.00 USD hourly 
USA, OR, Umatilla - 30.00 - 54.00 USD hourly</div>

Data Center Operations Technician

<div>
 
 About The Role
 
 
 
 We are seeking an experienced
 
 Data Center Technician
 
 for freelance/contract work in
 
 Barka, OM
 
 . This is an on-site position supporting mission-critical infrastructure at premier data center facilities.
 
 
 
 Compensation
 
 
 
 
 $20-28/hr
 
 (USD hourly)
 
 
 Rates vary based on experience level and project complexity. Emergency and after-hours work may qualify for premium rates.
 
 
 Engagement Type
 
 
 <ul>
 <li>
 Contract/Freelance basis
 </li>
 <li>
 Flexible scheduling available
 </li>
 <li>
 Project-based or ongoing support
 </li>
 <li>
 Remote hands and smart hands services
 
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform hardware installations, decommissions, and migrations
 </li>
 <li>
 Execute structured cabling (copper and fiber optic)
 </li>
 <li>
 Conduct server racking, stacking, and labeling
 </li>
 <li>
 Perform cross-connects and patch panel work
 </li>
 <li>
 Troubleshoot connectivity and hardware issues
 </li>
 <li>
 Document all work with photos and detailed notes
 </li>
 <li>
 Coordinate with remote NOC and client teams
 </li>
 <li>
 2+ years data center or IT infrastructure experience
 </li>
 <li>
 Strong cabling skills (Cat5e/6/6a, single-mode/multi-mode fiber)
 </li>
 <li>
 Experience with server hardware (Dell, HP, Supermicro)
 </li>
 <li>
 Ability to lift 50+ lbs and work in raised floor environments
 </li>
 <li>
 Own transportation and ability to work on-site
 </li>
 <li>
 Professional communication skills in English
 </li>
 <li>
 Data center certifications (CDCP, CDCS, or similar) - preferred
 </li>
 <li>
 Network certifications (CCNA, CompTIA Network+) - preferred
 </li>
 <li>
 Experience with DCIM and ticketing systems - preferred
 </li>
 <li>
 Familiarity with major colocation providers - preferred
 </li>
 <li>
 Standard tools: screwdrivers, cable testers, label makers, fiber inspection equipment
 </li>
 </ul>
</div>

Data Center Technician - OM - Barka - On-site

ALERTWest

<div>About ALERTWest
Our ALERTWest Team is committed to preventing wildfire disasters by combining the latest state-of-the art AI-powered wildfire detection cameras with human monitoring. This integrated system alerts firefighters and first responders to immediate threats, enhances situational awareness, and reduces response times&mdash;ultimately helping to save lives, protect property, and preserve the environment. 
 
ALERTWest utilizes a collaborative model to partner with various agencies to stand up one of the largest fire camera networks in the country, with over 1,000 Pan-Tilt-Zoom (PTZ) cameras in our network. With advanced artificial intelligence (AI) technology at our disposal, our system can detect new incidents and their locations quickly. 
Job Summary: 
The Operations Center Technician works with a team that maintains 24/7 coverage of our AI-assisted fire detection and alerting operations. Most of the day-to-day work involves monitoring our digital camera feeds, validating fire detection data provided by our machine learning models, triangulating wildfire locations, and documenting incident data. The Operations Center Technician is also responsible for generating wildfire alerts and providing support to the first responder agencies and other stakeholders we serve. This position is also responsible for certain administrative down-time tasks when there is a low incident rate.
This is a full-time position working 5 days per week, 8 hours per day, with a rotating on-call schedule that may require availability outside standard work hours. This is not a remote-work role. You may be required to work on holidays, with an alternative holiday provided. Some overtime is required regularly; significant overtime is required occasionally. Various shifts are assigned within the department to cover the 24-hour schedule. Your shift and schedule may change according to company needs. The job of mitigating wildfires and other natural disasters can be demanding in ways that are not appropriate for everyone. You will be required to review, understand, and sign acceptance of this job description before working in this role. 
Responsibilities: 
 Fire Detection<ul><li>
Run and maintain 24/7 fire detection and alerting operations with little to no supervision.</li><li>
Quickly and accurately identify wildfires based on data processed through machine learning imagery models.</li><li>
Consistently generate one wildfire alert per system-detected incident.</li><li>
Evaluate system-generated wildfire incident location coordinates and improve their accuracy.</li><li>
Update incident location coordinates as new data is received.</li><li>
Accurately process and assign new positive detections to existing incidents.</li><li>
Identify and correct mistakes in data and alerts as quickly as possible.</li><li>
Properly associate and record system data for detections related to actionable incidents.</li><li>
Properly archive expired fire data or inaccurate incident information.</li><li>
Coordinate with other Operations Center personnel to ensure efficient fire detection processes.</li></ul>
 Network Health<ul><li>
Properly document camera and network incidents within designated ticketing systems in a manner that aligns with current operational policies.</li><li>
Professionally communicate with internet service and camera maintenance providers to gather outage information and determine estimated time of repair.</li><li>
Immediately identify and report to the appropriate parties when camera or website outages occur.</li><li>
Escalate camera and network health tickets to appropriate Operations Center employees according to outlined procedures.</li><li>
Update existing tickets and console notes with current information as necessary.</li><li>
Perform camera onboarding and calibration as assigned based on current standard operating procedures.</li><li>
Monitor for new outages on a 24/7 basis and assign tickets based on current policies.</li></ul>
Tier 1 Customer Support<ul><li>
Provide professional and timely Tier 1 customer support and initiate escalations as necessary.</li><li>
Professionally and promptly respond to new inquiries with little to no supervision.</li><li>
Submit new user account requests based on current operational guidelines.</li><li>
Create new user accounts as assigned accurately and efficiently.</li><li>
Onboard new users of the ALERTWest platform professionally while utilizing current operational tools.</li><li>
Professionally communicate with outside vendors and third parties professionally in person and over the phone.</li><li>
Forward non-departmental requests to appropriate parties.</li></ul>
General and Additional Duties<ul><li>
Complete documentation related to the type of work you are completing, as required.</li><li>
Maintain awareness of active conversations within the room, engaging when you can provide helpful information.</li><li>
Discuss issues, concerns, and conflict openly and directly, and engage when others do the same for you.</li><li>
Maintain a culture that is open, transparent, positive, future-focused and able to deliver success.</li><li>
Perform basic cleaning functions in the Operations Center workspaces, such as vacuuming, taking out garbage, cleaning desks, etc.</li><li>
Other duties as assigned.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma or Equivalent.</li><li>
Ability to work some overtime on a regular basis and significant overtime on occasion.</li><li>
Successful completion of post-offer-pre-employment screening, including physical, drug screening, and background check.</li><li>
Reliable transportation to and from the Operations Center.</li><li>
Strong overall work ethic, including reliability, punctuality, integrity, and character.</li><li>
Flexibility for heightened fire activity, short staffing, or emergency call-ins.</li><li>
Ability to adhere to designated full-time schedule to support wildfire emergency response.</li><li>
Schedule agility to work the rotating on-call schedule (published in advance).</li><li>
Technical proficiency and agility with software platforms and support systems.</li><li>
Adaptability to fast-paced environments and changing priorities.</li><li>
Problem-solving and critical-thinking skills, including troubleshooting user and camera-related issues.</li><li>
Collaborative mindset for internal and cross-functional teamwork.</li><li>
Commitment to upholding and promoting Company values.</li></ul> 
Physical Requirements:<ul><li>
This is desk-based work with extended computer use at an adjustable sit/stand desk.</li><li>
Specific vision requirements include close, distant, color, peripheral vision, depth perception, and focus adjustment.</li><li>
Consistent adherence to a 40-hour workweek schedule is necessary.</li><li>
Occasional physical tasks may include stooping, bending, reaching, and lifting up to 25 pounds.</li><li>
Ability to navigate various departments within the organization's facilities.</li><li>
During times of critical coverage, you may occasionally be required to skip rest breaks or take a &ldquo;working lunch&rdquo;. When this is required, California employees will be properly compensated with a missed meal or rest break premium.</li></ul>
What are some of the benefits of working at ALERTWest?<ul><li>
Our facilities include an on-site cafeteria with daily lunches and a dedicated game room for employees to rest and refresh.</li><li>
Interactive employee training and onboarding</li><li>
Amazing colleagues to learn from and enjoy company social outings, parties, and events.</li><li>
ALERTWest offers a comprehensive benefits program to all eligible employees. Benefits include:</li><li><div><ul><li>
Group Medical and Dental group insurance,</li><li>
Life Insurance</li><li>
Vision reimbursement program,</li><li>
Free Residential Internet Service (if you reside in the coverage area),</li><li>
401k - currently 4% employer match,</li><li>
Sick and Vacation Pay</li><li>
Holiday pay</li><li>
Employee Assistance Program (EAP)</li><li>
Medical benefits without a waiting period (available 1st of month after you start)</li></ul></div></li></ul> 

The pay range for this role is: 
25 - 28 USD per hour(Headquarters)</div>

Operations Center Technician

Corpay

What We Need
 Corpay is looking to hire a Network Operations Center Associate within our SVS division. This position falls under our Technology Operations line of business and is located in Louisville, KY. In this role, you will be responsible for monitoring and supporting the corporate production WAN/LAN infrastructure, ensuring seamless operations in a 24/7/365 Data Center environment. You will report directly to the IT Operations Manager and collaborate regularly with IT support, engineering, and external clients.
 
How We Work
 As a Network Operations Center Associate, you will be expected to work on-site in a structured shift schedule:
 <ul>
<li>Day shift</li>
<li>Rotating weekends</li>
<li>Weekdays</li>
<li>Weekend availability</li>
</ul>
SVS will set you up for success by providing: 
<ul>
<li>Assigned workspace in our Louisville, KY office</li>
<li>Company-issued equipment</li>
<li>Formal, hands-on training</li>
</ul>
Role Responsibilities
 
The responsibilities of the role will include: 
<ul>
<li>Monitoring the general health of network infrastructure using SolarWinds</li>
<li>Diagnosing and resolving network issues to maintain system uptime</li>
<li>Escalating technical problems to engineering when necessary</li>
<li>Interacting with internal and external clients professionally to identify and resolve incidents</li>
<li>Documenting issues and resolutions in the ticketing system according to Incident Management Procedures</li>
</ul>
Qualifications & Skills
 <ul>
<li>Associate’s Degree / Technical Certification in Computer Science or related field, or 1-2 years of network operations experience</li>
<li>Experience with Cisco equipment preferred</li>
<li>CCENT Cisco Certification is a plus</li>
<li>Strong troubleshooting and multitasking skills</li>
<li>Security-minded approach to network management</li>
<li>Proficiency in Microsoft Word, Excel, and PowerPoint</li>
</ul>
Benefits & Perks
 <ul>
<li>Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one</li>
<li>Optional company match RRSP program</li>
<li>Virtual fitness classes offered company-wide</li>
<li>Time-off including major holidays, vacation, sick, personal, & volunteer time</li>
<li>Discounted gym membership rate</li>
<li>Philanthropic support with both local and national organizations</li>
<li>Fun culture with company-wide contests and prizes</li>
</ul>
Equal Opportunity/Affirmative Action Employer
 Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
 For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:  EEO and Pay Transparency
 
#LI-DR1
 #CORPAY

Network Operations Center Associate

Al Adyat consultancy

Job SummaryWe are seeking a proactive and detail-oriented NOC Engineer to join our Network Operations Center team. The NOC Engineer will be responsible for monitoring network infrastructure, identifying incidents, performing initial troubleshooting, and ensuring the continuous availability and performance of systems and networks. The role requires strong analytical skills and the ability to respond quickly to technical issues.Tools:ITSM TOOL (HPSM, JIRA, etc..)Dashboard tool (grafana)AZURE CLOUD, AND GOOGLE CLOUDKey Responsibilities<ul><li>Monitor network, servers, and infrastructure using NOC monitoring tools.</li><li>Detect, analyze, and troubleshoot network and system incidents.</li><li>Respond to alerts and incidents in accordance with established procedures and SLAs.</li><li>Escalate complex issues to higher-level support teams when necessary.</li><li>Maintain detailed incident logs and documentation.</li><li>Perform routine health checks of network devices, servers, and applications.</li><li>Coordinate with system administrators, network engineers, and other IT teams to resolve issues.</li><li>Ensure uptime and performance of critical IT infrastructure.</li><li>Assist in implementing network upgrades, maintenance, and patching activities.</li><li>Generate daily, weekly, and monthly operational reports.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Network Engineering, or a related field.</li><li>1&ndash;3 years of experience in Network Operations Center (NOC), IT support, or network monitoring.</li><li>Basic knowledge of networking protocols (TCP/IP, DNS, DHCP, HTTP).</li><li>Familiarity with monitoring tools such as SolarWinds, Nagios, Zabbix, PRTG, or similar.</li><li>Understanding of routers, switches, firewalls, and network infrastructure.</li><li>Strong troubleshooting and analytical skills.</li><li>Ability to work in shift-based environments (24/7 operations).</li></ul>Preferred Qualifications<ul><li>Certifications such as CCNA, Network+, or ITIL.</li><li>Experience with Linux/Windows server environments.</li><li>Knowledge of incident management and ticketing systems (ServiceNow, Jira, etc.).</li></ul>Key Skills<ul><li>Network Monitoring</li><li>Incident Management</li><li>Troubleshooting</li><li>Problem Solving</li><li>Communication Skills</li><li>Attention to Detail</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR12,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>NOC Engineer: 3 years (Required)</li><li>ITSM TOOL (HPSM, JIRA, etc..): 3 years (Required)</li><li>Dashboard tool (grafana): 3 years (Required)</li><li>AZURE CLOUD, AND GOOGLE CLOUD: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in Computer Science, Information Technology (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Network Operations Center (NOC) Engineer

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