network operations center technician

Oracle

<div><p><b>An Oracle Data Center Technician will perform key roles to delivering core infrastructure &amp; foundational technologies within the OCI data center environments. As a skilled technician on a wide range of data center systems, you understand which issues to escalate to the appropriate internal OCI groups. You perform repairs, installation and monitoring for your data center spaces. You understand all aspects of the equipment you support and you keep learning to drive performance improvement of the hardware. You know how to take action when appropriate and escalate when required. You are able to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.
</b></p><p><b>Career Level - IC3
</b></p><p><b><i>**An Active TS/SCI Clearance is required for this position**</i></b></p></div>
<br><div><p><b>Data Center Technician
</b></p><p><b>Cloud Hardware Services (Ft. Worth, TX)
</b></p><p><b>Day Shift or Night Shift: Rotating night shift schedule to cover 24/7 data center operations. Capability to work night shift for extended periods is a requirement.<br>
</b></p><p><br>
An Oracle Data Center Technician will perform key roles to delivering core infrastructure &amp; foundational technologies within the OCI data center environments. As a skilled technician on a wide range of data center systems, you understand which issues to escalate to the appropriate internal OCI groups. You perform repairs, installation and monitoring for your data center spaces. You understand all aspects of the equipment you support and you keep learning to drive performance improvement of the hardware. You know how to take action when appropriate and escalate when required. You are able to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.<br>
<br>
</p><p><b>Daily Job Duties:
</b></p><ul><li>Hardware installation &amp; decommission of enterprise servers and cabling infrastructure.
</li><li>Troubleshooting and repair of data center hardware and networking infrastructure.
</li><li>Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
</li><li>Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
</li><li>Monitoring of DC environments using monitoring tools
</li><li>Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams.
</li><li>Documentation of activities and create/modify SOPs
</li><li>Decommission life cycle of data center hardware
</li><li>Inventory process, order replacement parts and return failed parts as required.
</li><li>Structured cabling, labelling and troubleshooting of fiber/copper/telecom cables.
</li><li>System power supplies and cabling install, troubleshooting and repair
</li>You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.<br>
<li>
</li></ul><p></p><p><b>Responsibilities:
</b></p><ul><li>Show professionalism on your daily data center routine activities for a shift in a 24/7/365 working environment
</li><li>Be able to work on a shift schedule (4 days one week, 3 days following week, 12-hour shifts). Includes weekends and holidays.
</li><li>Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
</li><li>Receive/ship data center equipment as needed.
</li><li>Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
</li><li>Maintain asset inventory and update internal application as needed.
</li><li>Be accessible via cell phone and willing to work on onsite emergency as needed.
</li><li>Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
</li>Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.<br>
<li>
</li></ul><p></p><p><b>Requirements:
</b></p><ul><li>Active TS/SCI Security Clearance
</li><li>Knowledge of server/storage/network hardware.
</li><li>Excellent time management skills.
</li><li>Detail-oriented with excellent organizational skills.
</li><li>Be a good team player.
</li><li>Strong interest in learning new DC concepts.
</li><li>Dependable and trustworthy.
</li><li>Process oriented.
</li><li>Must be able to lift 75 lbs.
</li><li>Strong verbal and written communication skills.
</li>High School Diploma<br>
<li>
 </li></ul><p></p><p><b>Required Skills
</b></p><ul><li>2+ years working in an IT environment.
</li><li>Troubleshooting Experience on servers, networking devices and IT equipment.
</li><li>Inventory management experience. Ordering, receiving and shipping server parts.
</li><li>Ability to prioritize work based on business needs and urgency.
</li><li>Ability to communicate and write effectively in both verbal and written communication mediums.
</li><li>Experience taking on-call shifts and ability to respond to critical events as needed.
</li><li>Experience escalating issues to Sr. onsite staff and management as needed.
</li><li>IT Hardware Concepts knowledge:
<ul><li>RAID
</li><li>SAN
</li><li>X86 Architecture
</li><li>SCIS
</li><li>Linux/Unix
</li><li>Boot Process
</li><li>GRUB/LILO
</li><li>File Systems
</li><li>Network Device configuration
</li>Directory Structure<br>
<li>
</li></ul></li></ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li>Active TS/SCI Clearance w/polygraph
</li><li>2-year or 4-year degree or relevant work experience.
</li><li>3+ Years of Data Center Experience.
</li><li>Linux administration knowledge/Ability to run Linux commands.
</li><li>Data center networking knowledge.
</li><li>Experience in Data Center Infrastructure projects.
</li><li>1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
</li><li>1 year+ experience in Cooling and Electrical systems concepts inside the data center.
</li><li>Experience in repairing and working on Sun servers is nice to have but not required.
</li></ul><p>* Employment for all candidates is contingent upon passing a background check.
</p><p>* Minimal travel required.</p></div>

Data Center Technician (JoinOCI-Ns2)

Uniti

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
<br><br>
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
<br><br>
_________________________________________________________
<br><br>
<b>About the Role:</b><br>
We are looking for a proactive and detail-oriented Level I Network Operations Technician to join our Network Operations Center (NOC) team. In this role, you will be the first line of defense in maintaining network integrity and ensuring seamless service for our customers. Your primary responsibilities will include monitoring network performance, troubleshooting basic network issues, and providing excellent customer service. This position is based on-site at our Network Operations Center in Mobile, AL.
<br><br>
<b>What You'll Do:</b><br>
<ul>
<li>Create, update, and manage trouble tickets to ensure timely resolution of network issues</li>
<li>Coordinate with field technicians and escalate issues as needed to ensure prompt resolution of network problems</li>
<li>Perform initial diagnostics and troubleshooting for Ethernet, internet, and SONET/TDM circuits, including identifying and resolving basic connectivity issues</li>
<li>Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues</li>
<li>Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions</li>
<li>Continuously monitor network performance using NOC tools to detect and respond to network events and alarms</li>
</ul>
Do You Have?
<br><ul>
<li>High school diploma or equivalent; additional technical training or certifications</li>
<li>Exceptional verbal and written communication skills, with a friendly and professional telephone manner</li>
<li>Proficiency with typing and word processing, ensuring accurate and efficient data entry</li>
<li>Skills with utilizing Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc.</li>
<li>Ability to actively listen, accurately document information, and manage call details.</li>
<li>Strong attention to detail and problem-solving abilities</li>
<li>Excellent customer service skills</li>
</ul>
<b> Even Better:</b><br>
<ul>
<li>CompTIA Network+ or CCENT certifications are preferred</li>
<li>Ability to perform multiple tasks in a fast-paced and stressful environment while maintaining a positive and pleasant manner with others</li>
<li>Experience with handling a large volume of work in a fast-paced environment</li>
<li>Flexibility to work in shifts, including nights, weekends, and holidays, to support 24/7 network operations</li>
<li>Ability to work in a team-oriented environment and collaborate with various departments</li>
</ul>
_________________________________________________________
<br><br>
<b>Our Benefits:</b><br>
<ul>
<li>Medical, Dental, Vision Insurance Plans</li>
<li>401K Plan</li>
<li>Health & Flexible Savings Account</li>
<li>Life and AD&D, Spousal Life, Child Life Insurance Plans</li>
<li>Educational Assistance Plan</li>
</ul>
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
<br><br>
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
<br><br>
<b>Notice to Non-U.S. Citizens:</b> Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
<br><b>Notice to Applicants:</b> Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Uniti NOC Tech I

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.<br>
<br>
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>
<br>
Data Center Operations designs, installs &amp; maintains the world&rsquo;s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Linux &amp; HW Engineer at Amazon Data Services India Private Limited (&ldquo;ADSIPL&rdquo;) with a passion for technology to help us expand AWS Cloud offerings to the next level.<br>
<br>
ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.
<br>
<br>
At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!<br>
<br>
A Data Centre Linux &amp; HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
<br>
<br>
Key job responsibilities<br>
A Data Centre Operation Technician at ADSIPL, expectation from role are:<br>
<br>
<ul><li>You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.</li><li>your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.</li><li>You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).</li><li>You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.</li><li>You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.</li><li>You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.</li><li>You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge</li><li>You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.</li><li>More experienced technicians may assist in training less experienced members of the team.</li><li>This position also has a physical component requiring the ability to lift &amp; rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health &amp; safety guidelines.</li><li>This role involves covering 24x7 shift rotation</li></ul><br>
About the team<br>
Diverse Experiences
<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Work/Life Balance
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.
<br>
<br>
Inclusive Team Culture
<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>2+ years of computer hardware troubleshooting and repair experience</li><li>1+ years of computer networking experience</li><li>High school or equivalent diploma</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience dealing effectively with customers during problem resolution and operating efficiently under pressure</li><li>2+ years of data center engineering experience</li><li>Experience with network hardware: copper and optical fiber cabling, switches, routers</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Data Centre Operation Technician, DCO Tech

<div></div><div><div>Who we are:</div><div>
Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.</div><div>
&ldquo;Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,&rdquo; Jon Gray, President &amp; COO of Blackstone.</div><div>
In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.</div><div>
At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company&rsquo;s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!</div><div></div><div>
Who you are:</div><div>
Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT.</div><div>
This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.</div><div></div><div>
The impact you will have:</div><div>
The Critical Operations Technician I is responsible for the installation, repair, and maintenance of electrical, mechanical, plumbing/piping equipment, machinery controls, and IT hardware located in the interior and exterior of building. This role monitors facility operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone.</div><div></div><div>
What you will do, other duties may be assigned:</div><ul><li>
Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.</li><li>
Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.</li><li>
Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.</li><li>
Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.</li><li>
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.</li><li>
Responds as required to building emergencies and customer requests.</li><li>
Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.</li><li>
Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences &amp; completes the maintenance along with the necessary documentation using the QTS process and software.</li></ul><div></div><div>
What you will need to be successful:</div><ul><li>
Two or more years of technical or trade training, military training, or workplace equivalency</li><li>
Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling</li><li>
Proficiency with Microsoft Office Suite</li></ul><div></div><div>
Additional preferred qualifications:</div><ul><li>
One or more years of work experience in data center, commercial, or industrial environment, or equivalent</li></ul><div></div><div>
The perks (and only a few):</div><ul><li>
Medical, dental, vision, life and disability insurance</li><li>
401(k) retirement plan (with up to 4% match)</li><li>
Paid volunteer days</li><li>
Employee assistance program</li><li>
Tuition assistance, parental leave and military leave assistance;</li><li>
QTS scholarship for dependents</li></ul><div></div><div>
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information &amp; Testing, Family &amp; Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.</div><div></div><div>
The &quot;Know Your Rights&quot; Poster is included here:</div><div><div>
Know Your Rights (English)</div></div><div><div>
Know Your Rights (Spanish)</div></div><div></div><div><br>
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to <div>talentacquisition@qtsdatacenters.com</div> and let us know the nature of your request and your contact information.</div></div>

Critical Operations Technician, Nights

Nets-international Communication

<p><b>Overview</b></p><p>The <b>NOC L1 Engineer</b> is responsible for <b>monitoring and maintaining</b> network systems to ensure smooth and uninterrupted operation. This role provides <b>first-line technical support</b>, identifies network incidents, performs basic troubleshooting, and escalates issues to Level 2 or field teams when required.</p><p><b>Key Responsibilities</b></p><ul><li>24/7 <b>monitoring of network infrastructure</b> (routers, switches, microwave, fiber links, base stations, servers, etc.) using tools such as SolarWinds, PRTG, or HP NNMi.</li><li><b>Acknowledge and log network alerts</b> and create incident tickets in systems like ServiceNow or Remedy.</li><li>Perform <b>initial troubleshooting</b> &mdash; ping, traceroute, interface check, port status, and connectivity testing.</li><li><b>Escalate unresolved or critical incidents</b> to NOC L2 or Field Engineers as per escalation matrix.</li><li>Monitor and track <b>link performance, latency, and bandwidth utilization</b>.</li><li><b>Coordinate with vendors, field teams, and clients</b> to ensure timely fault resolution.</li><li>Update and maintain <b>incident logs, shift reports, and network documentation</b>.</li><li>Follow <b>Standard Operating Procedures (SOPs)</b> for issue handling and escalation.</li><li>Ensure compliance with <b>Service Level Agreements (SLAs)</b> and report any potential breaches.</li><li>Participate in <b>shift handovers</b>, sharing network status and ongoing issues with the next shift.</li></ul><p><b>Required Skills</b></p><ul><li>Strong understanding of <b>TCP/IP, DNS, DHCP, and basic routing/switching concepts</b>.</li><li>Familiarity with <b>network devices</b> (Cisco, Juniper, Huawei, etc.) and <b>monitoring tools</b>.</li><li>Basic knowledge of <b>LAN/WAN technologies, fiber, and wireless networks</b>.</li><li>Good communication and coordination skills.</li><li>Ability to <b>work in 24x7 shift rotation</b> (including nights/weekends).</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Telecommunications, Information Technology, Computer Science, or related field</b>.</li><li><b>Certifications (Preferred):</b></li><li>CCNA / CompTIA Network+ / JNCIA or equivalent entry-level certification.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>what is your monthly current salary?</li><li>what is your monthly expected salary?</li><li>what is your notice period?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Network Operations Center L1: 3 years (Required)</li></ul>

Network Operations Center L1

<p><b>Job Summary</b><br/>The <b>NOC L2 Engineer</b> provides <b>advanced technical support and escalation handling</b> for network operations. They analyze and resolve complex network issues escalated from L1, ensure network stability, and perform proactive maintenance, configuration, and performance optimization of critical systems.</p><p><b>Key Responsibilities</b></p><ul><li><b>Handle escalated incidents</b> from NOC L1 &mdash; perform deep troubleshooting of routers, switches, firewalls, and transmission equipment.</li><li><b>Diagnose and resolve network outages, latency issues, and routing problems</b> using tools such as Wireshark, SNMP, SolarWinds, PRTG, HP NNMi, or NetFlow analyzers.</li><li><b>Configure and maintain network devices</b> (Cisco, Juniper, Huawei, Nokia, etc.) &mdash; including routing (BGP, OSPF, EIGRP), switching (VLANs, STP, trunking), and firewall rules.</li><li><b>Analyze network performance trends</b>, generate reports, and recommend optimization or capacity upgrades.</li><li>Work with <b>service providers, vendors, and internal teams</b> for root cause analysis (RCA) and long-term fixes.</li><li><b>Perform change management activities</b> &mdash; implementing configuration changes, firmware upgrades, or patching under supervision or during maintenance windows.</li><li><b>Mentor and support L1 engineers</b>, providing guidance and technical knowledge transfer.</li><li><b>Document incidents, RCA findings, and configuration updates</b> in ticketing and documentation systems (e.g., ServiceNow, Remedy, Confluence).</li><li>Participate in <b>network rollout projects</b>, migrations, and testing new network solutions.</li><li>Ensure all activities adhere to <b>SLAs, SOPs, and ITIL best practices</b>.</li><li>Conduct <b>periodic network audits</b> to identify vulnerabilities and ensure compliance with company policies.</li></ul><p><b>Required Skills</b></p><ul><li>Strong understanding of <b>network protocols</b> (TCP/IP, MPLS, BGP, OSPF, STP, VLAN, VPN, NAT, QoS).</li><li>Hands-on experience with <b>network monitoring and configuration tools</b> (Cisco IOS, JunOS, FortiGate, SolarWinds, Nagios, etc.).</li><li>Knowledge of <b>network security and firewall administration</b>.</li><li>Good analytical, troubleshooting, and incident management skills.</li><li>Excellent communication and coordination abilities for cross-team collaboration.</li><li>Ability to work under pressure and during critical maintenance windows (nights/weekends if needed).</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Telecommunications, Computer Science, Information Technology, or related field</b>.</li><li><b>Certifications (Preferred):</b></li><li>CCNP / JNCIS / CompTIA Security+ / ITIL Foundation.</li></ul><p><b>Experience</b></p><ul><li>6-7 years of hands-on experience in <b>Network Operations, NOC, or Infrastructure Support</b>.</li><li>Experience managing <b>large-scale enterprise or telecom networks</b> is preferred.</li><li>Familiarity with <b>incident and change management processes</b> (ITIL framework).</li><li>Familiarity with operating systems including Linux distributions (CentOS/Ubuntu/Debian), Windows Server environments; system administration skills are essential.</li><li>Excellent problem-solving skills with the ability to analyze complex network issues quickly and effectively.</li><li>Strong communication skills to collaborate across technical teams and document procedures clearly. This position offers an opportunity to work at the forefront of network technology within a fast-paced environment dedicated to innovation and excellence in IT infrastructure management.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>what is your monthly current salary?</li><li>what is your monthly expected salary?</li><li>what is your notice period?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Network operation Center L2: 4 years (Required)</li></ul>

Network operation Center L2

Syntys

<div>
 <p>
  Syntys is a leading data center provider specializing in the design, construction, and management of data centers, catering to hyperscalers, AI infrastructure, and colocation wholesale providers across the MENA region. With a presence in more countries than any other provider in the region, Syntys is committed to delivering scalable, secure, and efficient digital infrastructure solutions. Our offerings include colocation and built-to-suit facilities, meticulously tailored to meet the growing demands of the industry. In this capacity, Syntys plays a pivotal role in supporting the region&rsquo;s economic growth by fostering innovation and attracting investment in the digital economy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mena Digital Solutions &ndash; DC Qatar
  </strong>
  , one of Syntys&rsquo; flagship entities, anchors our regional presence in the Gulf. This mission-critical hub supports high-density AI/ML environments, advanced network infrastructure, and hyperscale deployments. It exemplifies our commitment to operational excellence, sustainability, and enabling the next era of global digital connectivity from the heart of the MENA region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Network Operations Center- Senior Manager
  </strong>
  will be responsible for developing the organizational structure, tools, processes, and training programs necessary to establish a world-class 24/7 NOC operation from the ground up. The NOC Manager will be instrumental in setting the strategic direction for infrastructure monitoring, incident response, and escalation processes, while ensuring continuous improvement and alignment with Syntys operational excellence standards. The role requires a hands-on, forward-thinking leader capable of standardizing processes, building high-performing teams, and ensuring the highest levels of operational integrity and customer satisfaction
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE ACCOUNTABILITIES
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead, coach, and develop NOC engineers and technicians.
  </li>
  <li>
   Foster a culture of collaboration, accountability and growth.
  </li>
  <li>
   Manage shift schedules and ensure coverage across all hours.
  </li>
  <li>
   Serve as an escalation point for complex technical issues.
  </li>
  <li>
   Oversee real-time monitoring and incident response.
  </li>
  <li>
   Ensure SLA compliance and high-quality service delivery.
  </li>
  <li>
   Collaborate with internal teams and vendors to resolve issues.
  </li>
  <li>
   Drive root cause analysis, documentation and resolution of recurring or critical issues.
  </li>
  <li>
   Continuously improve NOC tools, processes and performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EXPERIENCE AND QUALIFICATIONS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Science, Engineering or a related field (Master&rsquo;s degree preferred) or equivalent work experience.
  </li>
  <li>
   5&ndash;7 years of experience in Network Operations or Data Center environments, with a proven track record of ensuring service uptime and operational reliability.
  </li>
  <li>
   Proficient in monitoring tools such as Zabbix, Dynatrace or equivalent platforms and well-versed in ITSM systems including ServiceNow.
  </li>
  <li>
   Demonstrated expertise in incident management, problem resolution and effective escalation handling under critical conditions.
  </li>
  <li>
   Strong communication, analytical, and problem-solving skills, with a proven ability to engage effectively across technical and non-technical teams.
  </li>
  <li>
   Experienced in leading geographically dispersed and multicultural teams, fostering collaboration and maintaining operational excellence across regions.
  </li>
 </ul>
</div>


Network Operations Center-Sr. Manager -Data Center

Search 10000+ Network operations center technician jobs near you this November. New roles added regularly across leading industries. Apply today.