network operations center technician

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2> 
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
 
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.
 
 
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
 
 
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
 
 
NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).
 
 
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. 
 
 
 
 
Key job responsibilities 
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
 
 
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
 
 
Performing on-call duties and participating in scheduled maintenance and change management activities
 
 
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
 
 
Helping to interview, train and onboard new team members
 
 
Physical Requirements:
 
 
Lifting and moving material up to 40 pounds each
 
 
Working in cramped and/or elevated locations
 
 
Bending, lifting, stretching, and reaching
 
 
Standing and walking for up to 8+ hours a day
 
 
Ascending and descending ladders, stairs, and gangways safely and without limitation
 
 
Work in an industrial environment
 
 
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
 
 
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
 
 
Essential Requirements:
 
 
Ability to travel to or commute between data center locations as needed
 
 
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
 
 
Travel frequency will vary based on business needs and operational status of assigned facility
 
 
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
 
 
A day in the life 
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:
 
 
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
 
 
Show a strong aptitude for troubleshooting and problem solving
 
 
Solve problems at their root and step back to understand the broader context
 
 
Maintain service level agreements through the implementation of proactive issue detection and reporting
 
 
Are biased to act in the absence of direction or support
 
 
Improve effectiveness through process innovation
 
 
You will be required to work shift work that will include days/nights/weekends/holidays.
 
 
About the team 
Why AWS 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
 
Inclusive Team Culture 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship and Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of computer networking experience</li><li>1+ years of Linux operating systems experience</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field</li><li>Experience in computer networking</li><li>Experience working with Linux operating systems</li><li>Can lift and rack equipment up to 40 pounds</li><li>Experience with computer hardware troubleshooting and repair</li><li>18+ months of computer/server hardware troubleshooting or related IT experience</li><li>18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Can work in cramped spaces or in elevated locations while adhering to health &amp; safety guidelines</li><li>Experience dealing effectively with customers during problem resolution and operating efficiently under pressure</li><li>Experience managing work and priorities through a ticketing system</li><li>Experience with cabling infrastructure best practices and methodologies</li><li>Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)</li><li>Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)</li><li>Industry standard certifications (CompTIA, CCENT, Network+)</li><li>Understanding of Linux or similar operating systems</li><li>Behavioral interviewing and hiring experience</li><li>Experience training and onboarding of new team members</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, OR, Umatilla - 30.00 - 54.00 USD hourly</div>

Data Center Operations Technician, DCC Communities

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
 
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.
 
 
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
 
 
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
 
 
NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).
 
 
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
 
 
Key job responsibilities 
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
 
 
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
 
 
Performing on-call duties and participating in scheduled maintenance and change management activities
 
 
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
 
 
Helping to interview, train and onboard new team members
 
 
Physical Requirements:
 
 
Lifting and moving material up to 40 pounds each
 
 
Working in cramped and/or elevated locations
 
 
Bending, lifting, stretching, and reaching
 
 
Standing and walking for up to 8+ hours a day
 
 
Ascending and descending ladders, stairs, and gangways safely and without limitation
 
 
Work in an industrial environment
 
 
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
 
 
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
 
 
Essential Requirements:
 
 
Ability to travel to or commute between data center locations as needed
 
 
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
 
 
Travel frequency will vary based on business needs and operational status of assigned facility
 
 
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
 
 
A day in the life 
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:
 
 
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
 
 
Show a strong aptitude for troubleshooting and problem solving
 
 
Solve problems at their root and step back to understand the broader context
 
 
Maintain service level agreements through the implementation of proactive issue detection and reporting
 
 
Are biased to act in the absence of direction or support
 
 
Improve effectiveness through process innovation
 
 
You will be required to work shift work that will include days/nights/weekends/holidays.
 
 
About the team 
Why AWS 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
 
Inclusive Team Culture 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship and Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Work a flexible schedule including weekends, nights, and holidays</li><li>18+ months of computer/server hardware troubleshooting or related IT experience</li><li>18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in a data center or other critical environment</li><li>Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)</li><li>Industry standard certifications (CompTIA, CCENT, Network+)</li><li>Understanding of Linux or similar operating systems</li><li>Behavioral interviewing and hiring experience</li><li>Experience training and onboarding of new team members</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, OR, Boardman - 30.00 - 54.00 USD hourly 
USA, OR, HERMISTON - 30.00 - 54.00 USD hourly 
USA, OR, Hermiston - 30.00 - 54.00 USD hourly 
USA, OR, Umatilla - 30.00 - 54.00 USD hourly</div>

Data Center Operations Technician

ALERTWest

<div>About ALERTWest
Our ALERTWest Team is committed to preventing wildfire disasters by combining the latest state-of-the art AI-powered wildfire detection cameras with human monitoring. This integrated system alerts firefighters and first responders to immediate threats, enhances situational awareness, and reduces response times&mdash;ultimately helping to save lives, protect property, and preserve the environment. 
 
ALERTWest utilizes a collaborative model to partner with various agencies to stand up one of the largest fire camera networks in the country, with over 1,000 Pan-Tilt-Zoom (PTZ) cameras in our network. With advanced artificial intelligence (AI) technology at our disposal, our system can detect new incidents and their locations quickly. 
Job Summary: 
The Operations Center Technician works with a team that maintains 24/7 coverage of our AI-assisted fire detection and alerting operations. Most of the day-to-day work involves monitoring our digital camera feeds, validating fire detection data provided by our machine learning models, triangulating wildfire locations, and documenting incident data. The Operations Center Technician is also responsible for generating wildfire alerts and providing support to the first responder agencies and other stakeholders we serve. This position is also responsible for certain administrative down-time tasks when there is a low incident rate.
This is a full-time position working 5 days per week, 8 hours per day, with a rotating on-call schedule that may require availability outside standard work hours. This is not a remote-work role. You may be required to work on holidays, with an alternative holiday provided. Some overtime is required regularly; significant overtime is required occasionally. Various shifts are assigned within the department to cover the 24-hour schedule. Your shift and schedule may change according to company needs. The job of mitigating wildfires and other natural disasters can be demanding in ways that are not appropriate for everyone. You will be required to review, understand, and sign acceptance of this job description before working in this role. 
Responsibilities: 
 Fire Detection<ul><li>
Run and maintain 24/7 fire detection and alerting operations with little to no supervision.</li><li>
Quickly and accurately identify wildfires based on data processed through machine learning imagery models.</li><li>
Consistently generate one wildfire alert per system-detected incident.</li><li>
Evaluate system-generated wildfire incident location coordinates and improve their accuracy.</li><li>
Update incident location coordinates as new data is received.</li><li>
Accurately process and assign new positive detections to existing incidents.</li><li>
Identify and correct mistakes in data and alerts as quickly as possible.</li><li>
Properly associate and record system data for detections related to actionable incidents.</li><li>
Properly archive expired fire data or inaccurate incident information.</li><li>
Coordinate with other Operations Center personnel to ensure efficient fire detection processes.</li></ul>
 Network Health<ul><li>
Properly document camera and network incidents within designated ticketing systems in a manner that aligns with current operational policies.</li><li>
Professionally communicate with internet service and camera maintenance providers to gather outage information and determine estimated time of repair.</li><li>
Immediately identify and report to the appropriate parties when camera or website outages occur.</li><li>
Escalate camera and network health tickets to appropriate Operations Center employees according to outlined procedures.</li><li>
Update existing tickets and console notes with current information as necessary.</li><li>
Perform camera onboarding and calibration as assigned based on current standard operating procedures.</li><li>
Monitor for new outages on a 24/7 basis and assign tickets based on current policies.</li></ul>
Tier 1 Customer Support<ul><li>
Provide professional and timely Tier 1 customer support and initiate escalations as necessary.</li><li>
Professionally and promptly respond to new inquiries with little to no supervision.</li><li>
Submit new user account requests based on current operational guidelines.</li><li>
Create new user accounts as assigned accurately and efficiently.</li><li>
Onboard new users of the ALERTWest platform professionally while utilizing current operational tools.</li><li>
Professionally communicate with outside vendors and third parties professionally in person and over the phone.</li><li>
Forward non-departmental requests to appropriate parties.</li></ul>
General and Additional Duties<ul><li>
Complete documentation related to the type of work you are completing, as required.</li><li>
Maintain awareness of active conversations within the room, engaging when you can provide helpful information.</li><li>
Discuss issues, concerns, and conflict openly and directly, and engage when others do the same for you.</li><li>
Maintain a culture that is open, transparent, positive, future-focused and able to deliver success.</li><li>
Perform basic cleaning functions in the Operations Center workspaces, such as vacuuming, taking out garbage, cleaning desks, etc.</li><li>
Other duties as assigned.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma or Equivalent.</li><li>
Ability to work some overtime on a regular basis and significant overtime on occasion.</li><li>
Successful completion of post-offer-pre-employment screening, including physical, drug screening, and background check.</li><li>
Reliable transportation to and from the Operations Center.</li><li>
Strong overall work ethic, including reliability, punctuality, integrity, and character.</li><li>
Flexibility for heightened fire activity, short staffing, or emergency call-ins.</li><li>
Ability to adhere to designated full-time schedule to support wildfire emergency response.</li><li>
Schedule agility to work the rotating on-call schedule (published in advance).</li><li>
Technical proficiency and agility with software platforms and support systems.</li><li>
Adaptability to fast-paced environments and changing priorities.</li><li>
Problem-solving and critical-thinking skills, including troubleshooting user and camera-related issues.</li><li>
Collaborative mindset for internal and cross-functional teamwork.</li><li>
Commitment to upholding and promoting Company values.</li></ul> 
Physical Requirements:<ul><li>
This is desk-based work with extended computer use at an adjustable sit/stand desk.</li><li>
Specific vision requirements include close, distant, color, peripheral vision, depth perception, and focus adjustment.</li><li>
Consistent adherence to a 40-hour workweek schedule is necessary.</li><li>
Occasional physical tasks may include stooping, bending, reaching, and lifting up to 25 pounds.</li><li>
Ability to navigate various departments within the organization's facilities.</li><li>
During times of critical coverage, you may occasionally be required to skip rest breaks or take a &ldquo;working lunch&rdquo;. When this is required, California employees will be properly compensated with a missed meal or rest break premium.</li></ul>
What are some of the benefits of working at ALERTWest?<ul><li>
Our facilities include an on-site cafeteria with daily lunches and a dedicated game room for employees to rest and refresh.</li><li>
Interactive employee training and onboarding</li><li>
Amazing colleagues to learn from and enjoy company social outings, parties, and events.</li><li>
ALERTWest offers a comprehensive benefits program to all eligible employees. Benefits include:</li><li><div><ul><li>
Group Medical and Dental group insurance,</li><li>
Life Insurance</li><li>
Vision reimbursement program,</li><li>
Free Residential Internet Service (if you reside in the coverage area),</li><li>
401k - currently 4% employer match,</li><li>
Sick and Vacation Pay</li><li>
Holiday pay</li><li>
Employee Assistance Program (EAP)</li><li>
Medical benefits without a waiting period (available 1st of month after you start)</li></ul></div></li></ul> 

The pay range for this role is: 
25 - 28 USD per hour(Headquarters)</div>

Operations Center Technician

Leidos

<div>Description
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Regional Security Stack (JRSS) NOC for a JRSS NOC Technician at (Scott AFB, IL or Hill AFB, UT).<div>
Responsible for performing with the following duties: 
<ul><li>Execute network operations to include analysis of customer traffic across the MPLS and JRSS infrastructure.</li><li>Assist real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions.</li><li>Work directly with supported customers and peers to ensure maximum network availability to minimize or eliminate mission and operational impact.</li><li>Proactively monitor network alarms across platform specific network management tools.</li><li>Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.</li><li>Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
</li><li>Assess and identify resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, packet capture, out-of-band management.</li></ul></div>
Basic Qualifications:
<ul><li>High school and 1-3 years of experience.</li><li>Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.</li><li>Ability to work in a 24/7 operation.</li><li>Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.</li><li>Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS.</li><li>General understanding of network topologies.</li><li>Must have an active DoD Secret security clearance.</li></ul>
Preferred Qualifications:
<ul><li>Tech control facility or cyber transport experience</li><li>Circuit actions and vendor experience
</li><li>IP architecture experience</li><li>Telco NOC, inside or outside plant experience.</li><li>Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs</li><li>Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.</li><li>Any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4.</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
May 7, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $40,300.00 - $72,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</div>

JRSS NOC Technician II

CareCloud

<div></div><div><div>Department: INFORMATION TECHNOLOGY Experience: 5 YearsDeadline: May 31, 2026Location: Rawalpindi, Pakistan</div><div><h4 class="jobSectionHeader">
Job Profile</h4><div>
Job Summary:
CareCloud is looking for a proactive and detail-oriented NOC Engineer to join our Network Operations Center. The ideal candidate will be responsible for 24/7 monitoring of network infrastructure, identifying and resolving issues, and ensuring high availability and performance of systems and services. This role requires strong troubleshooting skills and the ability to work in a fast-paced, shift-based environment.
Key Responsibilities:
<ul><li>Monitor network infrastructure, servers, and applications using tools such as SolarWinds, Zabbix, and PRTG</li>
<li>Detect, analyze, and respond to alerts, alarms, and incidents in a timely manner</li>
<li>Perform first-level troubleshooting of network, connectivity, and system issues</li>
<li>Escalate unresolved incidents to Tier 2/3 support teams or external vendors as per defined procedures</li>
<li>Document incidents, resolutions, and root cause analysis (RCA) in ticketing systems (e.g., ServiceNow, Jira, Remedy)</li>
<li>Maintain and update runbooks, SOPs, and knowledge base documentation</li>
<li>Coordinate with ISPs, hardware vendors, and internal teams during outages and maintenance windows</li>
<li>Conduct routine system and network health checks and generate performance reports</li>
<li>Assist in change management activities, including scheduled maintenance and upgrades</li>
<li>Ensure adherence to SLAs, KPIs, and escalation protocols</li>
</ul>
</div><div><h4 class="jobSectionHeader">Tools / Skills</h4><div><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Networking, or a related field (or equivalent experience)</li>
<li>1&ndash;3 years of hands-on experience in a NOC, Helpdesk, or Network Support role</li>
<li>Familiarity with network monitoring tools and ticketing systems</li>
<li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing &amp; switching)</li>
<li>Strong analytical, troubleshooting, and problem-solving skills</li>
<li>Good communication and documentation abilities</li>
<li>Ability to work in rotating shifts, including nights, weekends, and holidays</li></ul></div></div></div></div>
 <div><h5 class="jobSectionHeader">Additional Information</h5><div><div>
Total Position(s)
1 Positions</div><div>
Gender
Does not matter</div><div>
Minimum Education
Bachelors Degree</div><div>
Degree Title
Bachelors Degree</div><div>
Shift
Evening</div><div>
Nature of Job
Work From Office</div></div></div>

NOC Engineer

Guitar Center

<div>Important: This role will be onsite out of our downtown Phoenix NOC on a full-time basis.
About the Role:
We are seeking a IT Support Technician to join our team. The IT Support Technician will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.
What You&rsquo;ll Do:
<ul><li>Monitor production systems including POS, eCommerce, and supporting infrastructure</li>
<li>Perform incident triage and resolve common issues; escalate more complex incidents to engineering teams</li>
<li>Support outage management, including bridge coordination and communications</li>
<li>Partner with application, infrastructure, and support teams to drive resolution</li>
<li>Maintain accurate incident documentation and shift handoffs</li>
</ul>To join our band, you&rsquo;ll need the following:
<ul><li>Ability to work a 12-hour shift from 10:30 AM &ndash; 10:30 PM.</li>
<li>Mid-level NOC Analyst/Technician (2&ndash;5 years' experience) in a 24/7 operations environment</li>
<li>Experience with monitoring and alerting tools (e.g., Datadog, Splunk, or similar)</li>
<li>Familiarity with ServiceNow or comparable ticketing systems</li>
<li>Strong troubleshooting skills across systems, applications, and basic networking</li>
<li>Experience supporting retail/POS or transaction-based systems is preferred</li>
<li>Strong communication skills, particularly during incident response.</li>
</ul>Disclaimer:
While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.
Pay Rate: $24 - $26/hr. dependent on background and experience. This is a non-exempt role.
Why Guitar Center Company? Here&rsquo;s just some of the rewards:
For our employees who are musicians, we offer the unique opportunity of gig leave: take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to recruiting@guitarcenter.com.</div>

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