network operations engineer

County of Riverside

<div><div><div><h2 class="jobSectionHeader">ABOUT THE POSITION</h2></div> 
<div> 
 
<div>The Riverside County Information Technology, Network Operations Unit is seeking a highly motivated and team-oriented Network Operations Engineer to join their team in Riverside. Please note that Network Operations Engineer is a working title for the classification of IT Communications Analyst III.</div>
The Network Operations Engineer plays a critical role in ensuring the availability, performance, and reliability of the organization's enterprise and public safety network infrastructure. This position is responsible for monitoring network performance, measuring resource availability and capacity on a scheduled basis, and responding to and resolving network issues through root cause analysis and resolution tracking. In the event of a network outage, the engineer provides diagnosis across layer 1 to layer 3, initiates corrective actions, and communicates updates to stakeholders and customers as needed.
Key responsibilities also include the configuration, installation, and maintenance of enterprise-grade hardware, including Cisco routers and switches, Aruba switches and wireless access points, Ciena routers, Clearpass, CradlePoint cellular routers, Fortinet Firewalls and Palo Alto firewalls. The engineer will use tools such as NetBrain, SolarWinds, Panorama, and Aruba Central. While these are the core duties, daily tasks are ultimately determined based on incoming support tickets and special projects, requiring close collaboration with cross-functional teams.
The ideal candidate demonstrates strong communication skills, a commitment to customer service, and a deep understanding of the critical nature of system availability for both enterprise and public safety networks. This role requires a self-motivated professional with a strong aptitude for learning, a willingness to adopt new technologies, and an eagerness to share knowledge in a team-oriented environment.
Preferred certifications include Cisco CCNA, CCNP, Network+, ACA-S, ACP-S, CWNA, ACCX, CRS-A, and CRS-P. A customer-focused mindset and the ability to communicate information clearly, confidently, and professionally are essential for success in this position.<div>
The IT Communications Analyst III is the lead level classification in the IT Communications Analyst series and reports to a supervisory or manager level position. Advancement to the next level is obtained by competitive selection through an open recruitment.</div><div> 
This position will be on a rotating on-call shift to serve as a resource for the resolution of technical issues and may require onsite troubleshooting so travel throughout the county may be required.</div><div></div><div> 
Schedule: This position follows a 9/80 work schedule. During the training period, the selected candidate will be required to work onsite at least once per week. Upon completion of training, remote work will be permitted, with in-office attendance required on an as-needed basis. This schedule is subject to change at the discretion of the department.</div><div></div><div> 
About Riverside County Information Technology</div><div>
RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.</div><div></div><div> 
Meet the Team</div><div>
RCIT promotes a culture of Team Players! People are at the center of everything in the department and it is a priority to work together for a balanced, work-life environment. Executive Leadership is customer-focused and employee-supportive in all things. It is a goal to create an environment where working hard can be fun and rewarding for everyone. The department continues to grow in effective and dynamic ways to cultivate business relationships while promoting efficiencies through innovations to &ldquo;Empower people to reach beyond&hellip;&rdquo;</div></div> 

<div><h2 class="jobSectionHeader">EXAMPLES OF ESSENTIAL DUTIES</h2></div>
<div><ul><li>Provision and troubleshoot carrier Ethernet circuits to ensure reliable connectivity.</li><li>
Administer DNS services using Infoblox appliances.</li><li>
Manage the Aruba wireless infrastructure, including access point provisioning and authentication via Aruba Central and Aruba ClearPass.</li><li>
Maintain and manage the Palo Alto firewall infrastructure, including security policy deployment through Palo Alto Panorama.</li><li>
Configure site-to-site IPsec VPN tunnels, manage GlobalProtect VPN groups, and oversee DMZ infrastructure.</li><li>
Participate in a 24/7 on-call rotation and provide remote support to field technicians for network repairs and installations.</li><li>
Create and maintain documentation detailing Layer 2/3 network topologies and associated equipment.</li><li>
Research, evaluate, test, and recommend new products and services to support evolving business and technical requirements.</li><li>
Stay current with best practices and emerging technologies in networking and cybersecurity.</li><li>
Possess experience in network operations or supporting enterprise IT network infrastructure.</li><li>
Demonstrate knowledge of TCP/IP fundamentals and network routing protocols such as EIGRP, OSPF, and BGP.</li><li>
Analyze and define communication and infrastructure requirements by evaluating business processes, customer needs, available technologies, and cost-benefit factors.</li><li>
Contribute to operations, network engineering efforts, infrastructure upgrades, and customer-facing projects as needed.</li><li>
Have experience with cloud networking in environments such as AWS, Azure, or Oracle Cloud.</li><li>
Provide technical leadership and mentorship to junior staff members.</li></ul></div>
<div><h2 class="jobSectionHeader">MINIMUM QUALIFICATIONS</h2></div>
<div><div>Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with course work in computer science, computer information systems, data processing, information management, or a related field to the assignment. (Additional qualifying IT job-related experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience). 
 
Experience: Four years of successful journey level experience with network systems and solutions (see below for examples) with one of those years including either lead person duties or technically advanced IT job-related work. (One year as an IT Communications Analyst II will satisfy the one year of lead or technically advanced experience requirement.) 
 
Core Competencies and Technical Qualifications:</div> 
Incumbents are expected to demonstrate technical expertise in core network communication functions and related systems, functioning as subject matter experts for designated network environments. They should possess a strong aptitude for learning and a willingness to adopt emerging technologies. Candidates should have proficient experience in implementing, maintaining, and troubleshooting large-scale TCP/IP-based networks, including Wide Area Networks (WANs), campus networks, wireless networks, data center networks, DMZ environments, and DNS architecture. A solid background in IP networking is essential, with hands-on experience in Layer 2 and Layer 3 network protocols and technologies such as Ethernet, VLANs, Spanning Tree, ARP, IP, ICMP, IGMP, IPsec, OSPF, EIGRP, BGP, DHCP, and DNS. Familiarity with advanced network solutions is also a plus, including QoS, prefix filtering, route summarization, route maps, access control lists (ACLs), and NetFlow.
In addition, candidates should understand modern network protocols and technologies and demonstrate strong problem-solving and analytical skills. The ability to resolve complex network issues effectively and efficiently is essential.
Additional Requirements: 
A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.</div> 

<div><h2 class="jobSectionHeader">SUPPLEMENTAL INFORMATION</h2></div>
<div>Other Requirements
License/Certificate: Possession of a valid California Driver&rsquo;s License is required.<div><div>
Open to all applicants 
This recruitment is open to all applicants.</div></div><div></div><div><div> 
For questions regarding this recruitment 
Contact Joshua Roberts at JoRoberts@rivco.org with any questions regarding this recruitment.</div></div></div>
</div><div></div><div><div>________________________________________________________________________________________
APPLICATION INFORMATION
Veteran's Preference 
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies 

Reasonable Accommodations 
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability 

Proof of Education 
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE). 

Work Authorization Requirement 
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. 

Equal Opportunity Employer 
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. 

Pre-Employment 
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. 

Probationary Period 
As an Approved Local Merit System, all County of Riverside employees, except those serving &quot;At Will,&quot; are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. 

General Information 
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. 

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. 

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. 

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.</div></div></div>

Network Operations Engineer (IT Communications Analyst III)

Starlink Qatar

<div>
 
 We are seeking an experienced NOC / Network Engineer to design, implement, maintain, and support a growing network infrastructure. The role combines network architecture responsibilities with Network Operations Center (NOC) activities to ensure continuous monitoring, troubleshooting, optimization, and high availability of network services aligned with business objectives and SLAs.
 
 
 
 
 
 
 Key Accountabilities and Activities
 
 
 
 
 Network Design and Implementation
 
 
 
 Design, configure, and deploy functional networks including LAN, WLAN, WAN, and NAC.
 
 
 Monitor network performance to ensure system availability and reliability.
 
 
 Select and implement security tools, policies, and procedures in coordination with the security team.
 
 
 Conduct site visits for new network deployments.
 
 
 
 Troubleshooting and Support
 
 
 
 Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
 
 
 Troubleshoot and resolve network and connectivity issues.
 
 
 Provide Level 2 and Level 3 technical support.
 
 
 Conduct site visits for on-site support activities.
 
 
 
 Monitoring and Optimization
 
 
 
 Monitor network performance including availability, utilization, throughput, goodput, and latency.
 
 
 Identify and test for performance weaknesses.
 
 
 Work within established configuration and change management policies to ensure awareness, approval, and successful implementation of network changes.
 
 
 Perform Network Operations Center (NOC) activities to ensure continuous monitoring, troubleshooting, and optimization of network performance.
 
 
 
 Documentation and Reporting
 
 
 
 Maintain complete and accurate technical documentation.
 
 
 Provide detailed reports on network performance, incidents, and system logs.
 
 
 
 Collaboration
 
 
 
 Liaise with vendors and internal IT teams for issue resolution.
 
 
 Collaborate with system engineers, software engineers, and IT support teams to ensure seamless integration of network services.
 
 
 
 
 
 
 Qualifications and Requirements
 
 
 
 
 Knowledge and Experience
 
 
 
 Minimum 5 years of experience in the IT industry.
 
 
 At least 2 years of experience in network and security infrastructure environments with responsibilities in support and continuous improvement.
 
 
 
 Education and Certifications
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 
 Proven experience as a Network Engineer or Network Administrator.
 
 
 Strong knowledge of networking concepts and protocols including BGP, OSPF, VLAN, VRF, MPLS, STP, VTP, packet flow, routing, and switching.
 
 
 Hands-on experience with Cisco products including Routers, Switches, WLC, Access Points, ISE, and DNA Center.
 
 
 Experience in troubleshooting, configuration, and deployment of network solutions.
 
 
 Experience with network diagnostic, monitoring, and analysis tools such as Cisco DNA Center, SolarWinds, Cisco Prime, and Wireshark.
 
 
 CCNA and CCNP certifications are mandatory. CCIE certification is an added advantage.
 
 
 
 Job-Specific Technical Skills
 
 
 
 Excellent verbal and written communication skills.
 
 
 Strong problem-solving and analytical skills.
 
 
 Ability to work independently and as part of a team.
 
 
 High attention to detail with a strong commitment to quality and excellence.
 
</div>

Network Operations Center Engineer

Cybernet Internet Services Pvt. Ltd.

Job descriptionCompany: Cyber Internet Services (Pvt.) LimitedPosition: Network EngineerDepartment: Network Operation CenterJob Location: Islamabad (onsite)Overall Scope:We are looking for a Network Engineer who will be responsible for managing and maintaining our company's network systems. The role includes configuring and troubleshooting network devices (Cisco, Juniper), setting up and supporting routing protocols like BGP and OSPF, and ensuring smooth day-to-day network operations. You will monitor network performance, respond quickly to outages, and help improve overall stability and efficiency. The candidate should be comfortable working with both LAN and WAN environments and be proactive in solving technical issues.Key Responsibilities:&middot; Managing Network Monitoring tools and Management systems<ul><li>Hands on in Managing/Configuring Cisco, Juniper, and L2 &amp; L3 devices.</li><li>Configuring/managing Routing Protocols like BGP, OSPF and Switching i.e., Dot1q, Ether Channel, STP.</li><li>Participates in the ongoing support and maintenance of existing WAN and LAN infrastructure.</li><li>Install, configure, troubleshoot, and maintain Network Routers/Switches.</li><li>Respond promptly during outages and recommend solutions for performance issues.</li><li>Managing/Configuring Cisco, Juniper, and L2 &amp; L3 devices.</li></ul>Requirements:<ul><li>2 years of experience in relevant field.</li><li>Master&rsquo;s or bachelor&rsquo;s degree in computer science or engineering.</li><li>CCNP or equivalent (certified) is preferred.</li><li>Background in ISP will be preferred.</li><li>Strong knowledge of MPLS, BGP, OSPF, LAN, WAN.</li><li>Good communication skills.</li></ul>How to Apply:Ready to take the first step towards an exciting sales career? Send your resume to careers@cyber.net.pk with &quot; Network Engineer - ISB &quot; as the subject line.Why Cybernet?Join a team where growth and opportunity meet, fostering both personal and professional development.Industry<ul><li>Information Technology &amp; Services</li></ul>Employment TypeFull-timeJob Type: Full-timeWork Location: In person

Network Engineer

Deep HR Services

Department - ONM (Operation &amp; Maintenance)Designation : Network Engineer / Field TechnicianJob Description Roles and Responsibilities&middot; Collaborate with department heads to assess near- and long-term network capacity needs. Demand &amp; Competition Devising &amp; Presenting Ideas &amp; Strategies&middot; Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.&middot; Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.&middot; Troubleshoot and identify solutions to resolve customer issues related support services resolving network Issues.&middot; Configuring operating systems.&middot; On-site installations&middot; Correction and repair of clients' broadband service.&middot; Equipment troubleshooting.&middot; Customer service and education.&middot; Detailed record keeping.&middot; Responsible for field operations and maintenance of the FTTx network&middot; OLT, ONU &amp; ONT corrective and Preventive Maintenance&middot; O&amp;M of Transmission/IP Network equipmentJob Types: Full-time, PermanentPay: ₹18,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Experience:<ul><li>total work: 2 years (Preferred)</li><li>Network engineering: 1 year (Preferred)</li><li>O&amp;M Engineer: 1 year (Preferred)</li></ul>Work Location: In person

Operations & Maintenance Network Engineer

Infogain

<div>ROLES &amp; RESPONSIBILITIES
<div>Role Description:
Infogain has an exciting opportunity to join our network infrastructure teams as an Optical Network Deployment Engineer working on Backbone Network capacity deployment. This role will be focused on network deployment (IP, optical), and network operations (decommissioning, retrofitting, capacity upgrades, migrations, etc.) We are looking for individuals with experience in routing/switching, deployment, optical, and leadership experience. This is a fast-paced environment, and we are looking for someone who is organized, can multi-task and enjoys working in a team environment.
Responsibilities:<ul><li>Configuration, build, roll-out and testing of new DWDM line systems deployments, calibration, verification, BERT, etc.</li><li>Deployment and commissioning of Optical devices such as Ciena and Infinera in new PoPs and Datacenter builds.</li><li>Develop C update documentation, work cross functionally to develop and enhance network design C production workflows.</li><li>Analyze data to diagnose and identify root causes to network and tooling issues.</li><li>Analyze and improve efficiency, scalability, and stability of various system resources.</li></ul>
Oualifications/Skills:<ul><li>Ciena 6500 knowledge and experience is required</li><li>Ciena and/or Infinera certifications or equivalent experience is highly desirable.</li><li>Expert working knowledge on DWDM components such as ROADM, Mux/Demux, Amplifiers, Transponders. Channel creation, optimization.</li><li>Experience in Chassis installation, line cards installs PCR&rsquo;s and structure fiber installation</li><li>Experience in device installation and testing, software/firmware upgrade, re-bootstrapping and decommission.</li><li>Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades). Creating Bill of Materials and JSN&rsquo;s, (Job Start Notification) for deployments and upgrades.</li><li>Excellent experience in maintaining documentation and teamwork.</li><li>Excellent troubleshooting and communication skills.</li><li>CCNA/JNCIA or equivalent knowledge.</li></ul><ul><li> 
Strong knowledge of TCP/IP</li><li>Strong understanding and preferably hands own experience in commonly used routing protocols (OSPF, BGP, MPLS)</li><li>Multivendor testing and support experience.</li><li>Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.</li><li>Solid understanding and configuration experience of Channel builds and cross-connect builds.</li><li>Good knowledge on DWDM testing methods and tools.</li><li>Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.</li><li>Strong attention to detail with excellent time management and organization skills.</li></ul></div>
EXPERIENCE
<ul><div>6-8 Years</div>
</ul>SKILLS
<ul><div>Primary Skill: Network Engineer</div>
<div>Sub Skill(s): Network Engineer
</div><div>Additional Skill(s): LAN, Network Operations, Firewall</div>
</ul>ABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail &amp; CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krak&oacute;w, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.</div>

Network Engineer (Senior)

HRC Recruitment

Job Description &ndash; Network EngineerPosition OverviewThe Network Engineer will be responsible for designing, implementing, securing, and maintaining the organization&rsquo;s network infrastructure. This role requires strong expertise in firewalls, switching, routing, monitoring, and network security practices. The ideal candidate will possess advanced troubleshooting skills and hands-on experience with enterprise-grade network technologies.Key ResponsibilitiesNetwork Infrastructure Management<ul><li>Configure, manage, and troubleshoot enterprise firewalls including Palo Alto, Fortinet, Sophos XGS, and pfSense.</li><li>Administer Cisco and Dell network switches, including VLAN design, STP, EtherChannel, trunking, and switch stack management.</li><li>Configure and support Cisco and Mikrotik routers, including multi-WAN setups, load balancing, and failover.</li><li>Manage LAN/WAN environments and core network services such as TCP/IP, BGP, OSPF, DHCP, DNS, NAT, and routing policies.</li><li>Design, implement, and maintain site-to-site VPNs (IPSec, OpenVPN, WireGuard) ensuring secure branch connectivity.</li></ul>Network Security<ul><li>Implement and manage perimeter security using firewalls and WAF solutions.</li><li>Conduct Vulnerability Assessment &amp; Penetration Testing (VAPT) across network environments.</li><li>Perform regular security audits, risk assessments, and patching activities.</li><li>Ensure compliance with security standards and enforce network access control policies.</li></ul>Network Monitoring &amp; Troubleshooting<ul><li>Monitor network performance using Zabbix, PRTG, and Cacti.</li><li>Respond to critical alerts, perform root-cause analysis, and resolve L3 network issues.</li><li>Ensure maximum uptime through proactive issue identification and resolution.</li><li>Provide on-call support during major incidents and outages.</li></ul>Wireless Network Management<ul><li>Deploy and administer wireless solutions including UniFi, Aruba, and TP-Link Omada access points.</li><li>Configure SSIDs, VLANs, guest networks, roaming, and wireless controllers.</li><li>Optimize wireless coverage and security across office environments.</li></ul>Documentation &amp; Network Design<ul><li>Create and maintain High-Level (HLD) and Low-Level (LLD) network diagrams.</li><li>Prepare technical documents including implementation plans, change requests, SOPs, and network topology diagrams.</li><li>Maintain accurate documentation of network devices, IP addressing, and inventory.</li></ul>Data Center &amp; Infrastructure Support<ul><li>Support data center operations including structured cabling, rack management, UPS, CCTV, and access control systems.</li><li>Collaborate on capacity planning, redundancy, and high-availability strategies.</li><li>Assist in network deployment during office expansions and infrastructure migrations.</li></ul>Virtualization &amp; Server (Network-Related)<ul><li>Work with virtualization platforms such as VMware, Hyper-V, Proxmox, XCP-NG, and XenServer for network-related configurations.</li><li>Configure virtual switches, VLAN tagging, routing, and network HA within virtual environments.</li></ul>VoIP &amp; Telephony Support<ul><li>Manage VoIP systems including Asterisk, Avaya IP Office, and SIP trunking.</li><li>Configure dial plans, IVR routing, call logging, and phone provisioning.</li><li>Troubleshoot telephony-related network issues.</li></ul>Required Skills &amp; Competencies<ul><li>Strong understanding of network protocols and enterprise networking.</li><li>Hands-on experience with Cisco switching &amp; routing.</li><li>Expertise in firewall administration and network security principles.</li><li>Strong analytical, troubleshooting, and problem-solving abilities.</li><li>Ability to prepare clear technical documentation.</li><li>Experience with DNS, DHCP, and IP addressing design.</li><li>Familiarity with cloud networking (AWS, OVH) is a plus.</li><li>Experience with monitoring tools (Zabbix, PRTG, Cacti).</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunication Engineering, or related field.</li><li>Master&rsquo;s degree preferred.</li><li>Professional certifications strongly preferred:</li><li>CCNA (Required)</li><li>PCNSA (Preferred)</li><li>CCNP ENCOR (In Progress / Preferred)</li><li>AWS Certified Solutions Architect Associate (Plus)</li></ul>Experience<ul><li>3&ndash;7+ years of hands-on experience in network engineering, administration, and security.</li><li>Proven experience in managing enterprise firewalls, routers, switches, and wireless networks.</li><li>Experience supporting medium to large-scale multi-site environments.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Ericsson

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div><div>
About this opportunity 
We are now looking for an Alarm Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management. 
You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with cutting-edge fixed access, transport, and IP technologies, while contributing to Ericsson&rsquo;s vision of a fully connected, intelligent world. 
What you will do 
<ul><li>Perform 24x7 alarm monitoring and first-level fault analysis for fixed network elements (Access, Core, IP, and Transmission).</li><li>Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.</li><li>Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.</li><li>Execute proactive monitoring to detect early warnings and prevent service degradations.</li><li>Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.</li><li>Support incident, problem, and change management processes in compliance with Ericsson&rsquo;s Global Service Center (GSC) standards.</li><li>Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.</li><li>Participate in shift-based operations to provide round-the-clock network surveillance coverage.</li></ul>
The skills you bring 
<ul><li>1&ndash;3 years of experience in Network Operations / Alarm Monitoring within the Fixed Network domain (Broadband, Optical, IP/MPLS, or Transmission).</li><li>Strong understanding of fixed access and transport technologies such as xDSL, GPON, DWDM, SDH, IP, and Ethernet.</li><li>Hands-on experience with Ericsson OSS/NMS tools (e.g., ENM, EMAS, or other multi-vendor management systems like Netcool, HP OpenView, SolarWinds, etc.).</li><li>Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.</li><li>Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.</li><li>Excellent communication and coordination skills for effective collaboration across global teams.</li><li>Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).</li><li>Bachelor&rsquo;s degree in Telecommunications, Electronics, Computer Science, or equivalent.</li></ul></div></div></div></div></div>

Service Monitoring Engineer

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