network operations technician

Agile Tribe Pvt Ltd

Job Summary:We are seeking a skilled Network Technician to join our dynamic IT team, supporting the 24/7 operations of our inbound contact center. The ideal candidate will be responsible for designing, implementing, monitoring, and maintaining the network infrastructure to ensure high availability and performance across all contact center systems. This role requires working in a rotational shift pattern, including nights, weekends, and holidays.Key Responsibilities:<ul><li>Maintain and monitor LAN, WAN, VPN, VoIP, firewalls, routers, and switches to ensure optimal performance.</li><li>Provide tier 2/3 support for all network-related issues across multiple shifts.</li><li>Proactively identify and resolve network bottlenecks, failures, and performance issues.</li><li>Ensure uptime and availability of contact center voice systems (e.g., SIP, Asterisk, Avaya, or similar).</li><li>Configure and maintain QoS, VLANs, and traffic routing for critical voice/data applications.</li><li>Assist in disaster recovery planning and implementation for network systems.</li><li>Conduct regular network security audits and patch management.</li><li>Document all configurations, procedures, and network changes clearly and accurately.</li><li>Coordinate with vendors and service providers for troubleshooting and escalation.</li><li>Work closely with the call center operations and IT support teams to ensure smooth service delivery.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Computer Science, Network Engineering, or related field.</li><li>1&ndash;2 years of proven experience in a similar role in a 24/7 operational environment.</li><li>Certifications such as CCNA, CCNP, CompTIA Network+, or similar are preferred.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Network Technician

Job Title: Network Technician Location: Riyadh Employment Type: Full-timeJob Summary: We are looking for a Network Technician to install, maintain, and support network infrastructure and assist in resolving connectivity issues.Key Responsibilities:<ul><li>Install and configure switches, routers, and access points</li><li>Perform network cabling and patching</li><li>Troubleshoot user connectivity issues</li><li>Monitor network devices and report incidents</li><li>Replace faulty hardware and perform maintenance</li><li>Assist Network Engineers in deployments</li><li>Maintain documentation of network assets</li></ul>Requirements:<ul><li>Diploma or degree in IT or related field</li><li>1&ndash;3 years of experience in networking support</li><li>Basic knowledge of TCP/IP and VLANs</li><li>Experience in cabling and hardware installation</li><li>Familiarity with network monitoring tools</li><li>Good communication and teamwork skills</li></ul>Application Question(s):<ul><li>how long is your experience with Networking ?</li><li>what is your expected Salary ?</li><li>when can you join ?</li></ul>Work Location: In person

Meta Solutions

ROLE &amp; RESPONSIBILITIESIn addition to serving as a consultant of overall analysis and planning for information systems, the Network Technician also serves as the information security point of contact for assigned locations. Additionally, this position participates in agency information security tactical and strategic planning processes.PRIMARY RESPONSIBILITIES INCLUDE:<ul><li>Assist in formulating and implementing information technology policies, procedures, standards and best practices</li><li>Coordinate responses to customers as it relates to information technology and systems</li><li>Provide support and service to information system users on a computer or telecommunication network running in stand-alone, client/server, web-based, and/or networked environment using established methods and procedures and provide installation and monitoring support</li><li>Install and evaluate customer routing and switching equipment</li><li>Implement updates and changes, and assist with other engineering software updates, installation, testing, and troubleshooting for customers and IT offices</li><li>Use a computer and related to develop documentation for installation and usage guides for various engineering applications</li><li>Resolve problems on computers running IT networking applications, servers hosting software and licenses, and web-based applications</li><li>Evaluate networking hardware for performance</li><li>Perform hardware installation and testing</li><li>Perform set-up and installation for hardware and/or software</li><li>Assist in development and implementation of technology innovations that involve software and hardware testing, evaluation, and installation</li><li>Travel to districts to evaluate, test, install, and update network related hardware and software</li><li>Perform other work-related duties as assigned</li></ul>QUALIFICATIONS &amp; EDUCATION REQUIREMENTS:<ul><li>CCNA or JNCIS certification preferred</li><li>Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications</li><li>8 years&rsquo; experience in information systems analysis, design and operations</li><li>18 months&rsquo; experience in project/program management and budgeting</li><li>Knowledge of information systems which includes LAN/WAN architecture and principles, networking operation systems and protocols and network monitoring and capacity planning techniques</li><li>Information systems analysis and design</li><li>High-level information systems language, information systems, and software development</li><li>Information systems acquisition procedures and fiscal controls (developed after employment)</li><li>Budgeting</li><li>Project/program management</li><li>Skill in using personal computer</li><li>Ability to deal with many variables and determine specific action</li><li>Read and interpret extensive variety of technical information systems material</li><li>Communicate verbally or in writing on technical and non-technical matters</li><li>Operate keyboard</li></ul>Pay: From $55,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Columbus, OH 43219

KUDUCOM

Position Title: Network Helpdesk TechnicianPosition Type: Full TimeDepartment: OperationsEducation Level: Experienced (Non-Manager)Years Experience: 1+ YearsSalary: $45,000 - $55,000 based on knowledge and experienceWHO WE AREKUDUCOM is a rapidly expanding, award-winning technology solutions provider in the booming hosted Voice &amp; managed services space. Our vision is to be the Tampa Bay Region&rsquo;s leader in delivering and supporting technology solutions for small &amp; mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.JOB PURPOSEThe Support Technician will be responsible for providing overall support for all VoIP networking issues, including routers, switches, LANs, WANs, VoIP phones, connectivity, and general computer support including email and internet. They will also be focused on implementing, verifying and providing a smooth operation of new equipment by provisioning various network devices; ensuring that network devices are maintained; configuring and troubleshooting the network that supports connectivity to customer; producing detailed implementation instructions or carrying out required changes to complete tasks/projects; troubleshooting failed installs; and general customer&rsquo;s questions/issues.JOB DUTIESCore duties and responsibilities include the following below. Other duties may be assigned.<ul><li>Handle trouble tickets for voice, Internet, email, web hosting, managed IT and managed networks.</li><li>Assess tickets entered into the queue and escalate as needed to ensure tickets are resolved in a timely manner.</li><li>Train/educate customers on self-inflicted issues.</li><li>Self-educate utilizing resources provided; voice system services and equipment.</li><li>Keep a list of skills that require training on for tickets that are escalated for future training opportunities.</li><li>Monitor systems in order to identify connections issues in order to act on issues prior to customer contact.</li><li>Perform service restorations of customer VoIP troubles and outages.</li><li>Provide direct customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers IP connectivity.</li><li>Provision network equipment for new client installations such as routers, switches, and wireless access points.</li><li>Able to remote support customer related issues.</li><li>Technical knowledge in Telecom Network topics: OSI Layers, Ethernet, IP, MPLS, spanning tree, networking, Layer 2 and 3 switches, wireless access points and routers. Performs other related duties as assigned.</li></ul>Required Skills / Knowledge:<ul><li>Have a general understanding of most of the following equipment: Cisco routers, Edgewater routers, Cisco switches, ATA Faxback, Polycom VoIP phones, and/or Cisco VoIP phones.</li><li>Basic knowledge of provisioning, implementation, and documentation of network configurations.</li><li>Experienced with LAN/WAN architectures &amp; related diagnostic tools including wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, VPN, switches, routers and firewall.</li><li>Demonstrated knowledge of TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH and SSL.</li><li>Demonstrated knowledge of Network Security - Firewall, ACL, IDS, IPS and SIEM.</li><li>Proficient with Cisco Routers, Switches, or Firewalls configuration, provisioning, and troubleshooting.</li><li>Knowledge and experience provisioning within Broadsoft a plus.</li><li>Experienced with Microsoft - Active Directory, DNS, WSUS, Terminal Server.</li><li>Knowledge of Microsoft Office programs including Outlook, Excel, PowerPoint, and Word (2010, 2013, 2016, Office365)</li><li>Knowledge of Windows Desktop Operating Systems (7, 8.1, 10)</li><li>Knowledge of Windows Server Operating System (2008, 2012, 2016)</li><li>Knowledge of LANs, WANs, VLANs, Layer 2 and 3 switching, TCPIP, Networking, VoIP, Desktop Administration, Anti-Virus and Anti-Malware, E-Mail/Exchange, and Mobile Email Operation</li><li>Must be fluent and articulate in written and spoken English.</li><li>Fluent Spanish a plus but not required.</li><li>Excellent communication skills, including verbal, written, and listening</li><li>Outgoing personality, fast learner, and works well under pressure</li><li>Ability to work constructively under stress and pressure in a fast paced, multi-tasking environment</li><li>Self-starter who can learn and work quickly and independently while maintaining a positive attitude</li><li>Ability to consistently produce high quality, on-time, and error-free results in an interrupt-driven environment.</li><li>Demonstrates flexible and efficient time management and ability to prioritize workload</li><li>Detail oriented with excellent analytical and problem-solving skills</li><li>Outstanding ability to organize, track, prioritize and manage multiple tasks simultaneously without constant supervision</li><li>Excellent team skills with the ability to create effective relationships with peers and partners</li><li>Provide a high level of customer service to both internal and external customers</li><li>Independent, strategic and creative thinker who is a strong collaborative team player and willing to take on additional responsibilities as necessary</li><li>Ability to mentor and train others on technical topics.</li><li>Able to operate office equipment such as fax machines and copiers</li></ul>Education / Previous Experience:<ul><li>High School diploma required. Associates or Bachelor&rsquo;s in Electrical Engineering, Computer Science, Computer Management Information Systems, Information Technology, or equivalent preferred or equivalent work experience related to networking hardware</li><li>N+ Certification, preferred</li><li>CCNA, preferred.</li><li>1 + years of operational hands on experience and support of Hosted Voice Systems, and enterprise data networks, required.</li><li>2 + years of experience in configuring, testing, and troubleshooting network LAN and WAN issues including wireless, routers, switches, phone hardware, etc required</li><li>Prior helpdesk experience required</li></ul>Work Environment<ul><li>Professional office environment</li><li>Physical lifting and moving of equipment and other IT-related hardware not to exceed 30 pounds</li><li>Occasional flexible work hours are required.</li><li>Participate in on-call rotation within networking staff at a minimum of one week per month (no consecutive weeks)</li><li>Open cubicle environment</li><li>Must be comfortable with constant conversation in close surroundings while maintaining focus on current tasks at hand</li><li>Long hours of sitting required for answering phones, working on customer issues and network related problems</li><li>Quick paced environment</li><li>Must be able to handle high call volumes</li><li>Must be able to handle possible unprofessional customers</li></ul>Employee Benefits:At KUDUCOM, we deeply appreciate our staff and acknowledge the significance you bring to our organization. Our goal is to offer optimal compensation and benefits to meet your requirements and aspirations, ensuring a comfortable work-life balance. As a full-time member of the KUDUCOM team, you will qualify for the following benefits and perks (subject to applicable waiting periods):<ul><li>Paid Time Off (Year 1+: 15 days, Year 10+: 20 days.)</li><li>PTO begins accruing on day 1</li><li>Unused PTO carries over to the next year (up to tenure max)</li><li>401K Contribution Plan(we match 100% up to 4% of an employee&rsquo;s annual salary)</li><li>Individual Medical Insurance (HSA plan, 100% employer paid + monthly contributions paid to HSA account)</li><li>Individual Dental Insurance (100% employer paid)</li><li>Individual Vision Insurance (100% employer paid)</li><li>Life Insurance (100% employer paid)</li><li>Long Term Disability (100% employer paid)</li><li>Employee Recognition Program</li><li>Employer Sponsored Training/Certifications</li><li>Employer Sponsored Lunches and Events</li><li>Friday casual dress code (Jeans permitted with business casual shirt)</li></ul>Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to be after hours on-call support one week out of the month?</li></ul>Experience:<ul><li>Help desk: 1 year (Preferred)</li><li>Networking Principal Understanding: 1 year (Preferred)</li><li>Programming Physical Routers: 1 year (Preferred)</li><li>Programming Physical VoIP Phones: 1 year (Preferred)</li><li>Programming Physical Switches: 1 year (Preferred)</li></ul>Work Location: In person

Network Helpdesk Technician

Lumen

<div>About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications &ndash; quickly, securely, and effortlessly. Together, we are building a culture and company from the people up &ndash; committed to teamwork, trust and transparency. People power progress. 
We&rsquo;re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.<div><div><div><h2 class="jobSectionHeader">
The Role</h2>
</div><div>
The Operations Technician III &ndash; Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.</div></div><div><div><h2 class="jobSectionHeader">
The Main Responsibilities</h2>
</div><div><ul><li>Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)</li><li>Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)</li><li>Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments</li><li>Management of circuits (T1 - 100Gb, Ethernet &amp; IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks</li><li>Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 &amp; 2 provisioned traffic.</li><li>Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.</li><li>Analyze network troubles, assess performance data and develop design optimization plans accordingly</li><li>Interface with fiber vendors, telecom providers and other entities on complex technical matters</li><li>Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions</li><li>Review and interpret EDPs and as-built engineering documentation</li><li>Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
What We Look For in a Candidate</h2>
</div><div><div>
Minimum Qualifications
 
<ul><li>Minimum of 5+ years&rsquo; experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS</li><li>Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment</li></ul>
Broad experience with various vendor platforms for optical networks &ndash; Infinera, Ciena, Cisco, Lucent, Fujitsu,
 
<ul><li>Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent</li><li>Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations</li><li>Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.</li><li>Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.</li><li>Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management</li><li>Ability to relate technical issues to management and Gov't personnel</li><li>Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)</li><li>Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms</li><li>Must be able to effectively manage multiple issues simultaneously through effective work prioritization.</li><li>Demonstrated ability to make sound decisions and logical thinking when under pressure</li><li>Demonstrated ability to train, coach and develop technical skill set of shift technicians</li><li>Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential</li><li>Flexibility with regard to work levels and shift accommodation is imperative</li><li>Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience</li></ul> 
Education
 
Associates or Equivalent 
 
 
</div></div></div><div><div><h2 class="jobSectionHeader">Compensation</h2>
</div><div>
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 
Location Based Pay Ranges: 
$75,994 - $101,325 in these states: CO 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. 
Learn more about Lumen's:<ul><li>
Benefits</li><li>
Bonus Structure</li></ul>
#LI-Onsite</div></div><div><div><h2 class="jobSectionHeader">
What to Expect Next</h2>
</div></div></div><div></div>
Requisition #: 341488
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, &ldquo;protected statuses&rdquo;). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. 
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. 
To review Lumen&rsquo;s Privacy Notice, please visit: 
https://jobs.lumen.com/global/en/privacy-notice 
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. 
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. 
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.</div>

OPERATIONS TECHNICIAN III - PUB SEC

TailWind Voice & Data

<div>TailWind specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. Since our founding in 2005, TailWind has become the premier national service provider nationwide Enterprise companies entrust to deliver on their IT initiatives. Our strategic value-driven solutions ensure that our customers realize optimal benefits of lowered costs, increased reliability, scalability and reduced risk, across their geographically diverse locations. TailWind&rsquo;s core values are personified in our employees and partners with integrity, passion and the vision required to guarantee the success of our IT deployment services. 
TailWind offers a full benefits package including HealthiestYou!, 401K match, Accrued PTO, Birthday PTO, Company sponsored life insurance, Medical, Dental, Vision, FSA Dependent Care, HSA, and supplemental benefits. 
Compensation for this position is $20-24 per hour based on experience. 
TailWind is seeking a Network Operations Center Technician 1 for our fast-growing company. The NOC Tech 1 will support connectivity issues and assist onsite resources with technical troubleshooting &amp; escalations. This is an entry level position that requires some technical skills. 
Essential Functions
<div>
<ul><li>Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems.</li></ul>
<ul><li>Monitor various ques for new submissions.</li></ul>
<ul><li>Proactively open tickets based on node performance.</li></ul>
<ul><li>Receive, triage, and assist escalations from onsite resources.</li></ul>
<ul><li>Engage third party resources to ensure speedy and accurate, troubleshooting and resolution.</li></ul>
<ul><li>Follow documented procedures to record issue resolution.</li></ul>
<ul><li>Ensure timely follow up and resolution on trouble tickets.</li></ul>
<ul><li>Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc.</li></ul>
<ul><li>Route calls to the appropriate technical team members.</li></ul>
<ul><li>Provide support to change management events.</li></ul>
<ul><li>Other duties as assigned.</li></ul></div> 


Required Education and Experience
<ul>
<li>Demonstrate an understanding of effective troubleshooting skills and the ability to use them.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to apply knowledge and improve skills based on telecom and IT functions.</li>
<li>Must be available for variable day time shift work and for occasional on-call shifts.</li>
<li>Self-starter with proven ability to work independently and with a team.</li>
<li>Ability to develop and maintain relationships with customers, technicians, and other team members.</li>
<li>Professionalism, strong work ethic, confidentiality, and commitment to integrity.</li>
<li>Basic network knowledge is a plus.</li></ul></div>

Network Operating Center- Tech 1

Leidos

<div>Description
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers. 
The Leidos Digital Modernization Sector and DoD Enterprise and Cyber Operations (DECO) have an opening in our Defense Red Switch Network (DRSN) Support Technician III at Scott AFB, IL.
This position requires U.S. citizenship with an active Top Secret clearance. 
Job Responsibilities: Responsible for performing, training team and developing processes for the following duties:<ul><li>
Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform</li><li>
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents</li><li>
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.</li><li>
Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.</li><li>
Proactively monitor network alarms across platform specific network management tools.</li><li>
Support all customers to include providing global situational awareness support.</li><li>
Verify that service has been restored upon resolution of all customer-initiated tickets</li><li>
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined</li><li>
Proactively monitor network alarms across platform specific network management tools.</li><li>
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li><li>
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.</li><li>
Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.</li><li>
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.</li><li>
Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies</li><li>
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.</li></ul>
Minimum Qualifications:<ul><li>
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.</li><li>
Able to work in a 24x7 shift work environment.</li><li>
Must have an active DoD Top Secret security clearance.</li><li>
Requires general understanding of both voice infrastructure and IP network topologies.</li></ul>
Desired Qualifications:
<ul><li>Tech control facility or cyber transport experience</li><li>
Circuit actions experience</li><li>
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.</li><li>
Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies</li><li>
Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.</li></ul>
Required Education &amp; Experience:<ul><li>
Typically requires high school diploma or equivalent and 2 &ndash; 4 years of prior relevant experience.</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
April 10, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $48,100.00 - $86,950.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
#Featuredjob</div>

Defense Red Switch Network (DRSN) Support Technician III

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OPERATIONS TECHNICIAN III - PUB SEC

Network Operating Center- Tech 1

Defense Red Switch Network (DRSN) Support Technician III