network support analyst

Klein Independent School District

<div></div><div><ul><div><div>JobID: 32150</div></div><br>
<p></p><div><div><b>
Position Type:</b><br>
 Technology/Analyst III - Network Systems<br>
</div><div><b>
Date Posted:</b><br>
 12/3/2025<br>
</div><div><b>
Location:</b><br>
 Information Technology<br>
</div><div><b>
Closing Date:
</b><br>
 Until Filled<br>
<br>
<br>
</div><div>Attachment(s):<ul><li>
IT6 - OPS - IT - Analyst III, Network Systems - rev122623.pdf</li></ul></div></div></ul></div><p></p>

Analyst III - Network Systems

Fairleigh Dickinson University

<div><div>Under the direction of the Director of Networking, the Network Analyst and Student Intern Coordinator implements, maintains, assists in planning and troubleshoots network/telecommunications equipment. The incumbent may also be called upon to install, maintain and support software utilities and applications associated with the main Cisco networking systems and the telecommunications (voice/video/data) environment on an as needed basis as determined by the Director of Networking. This position is expected to assist in maintaining 7 day by 24-hour up time for all critical network segments.</div>
Required Qualifications:
<div><b>PRINCIPAL</b><b> </b><b>DUTIES</b><b>: Network Analyst</b> 80% of Resource</div><div>
1. Installs, maintains and troubleshoots mostly Cisco Local Area Network (LAN) hardware and Wireless Access Points, primarily layer 2 switches. Also includes physical fiber/copper troubleshooting, patching and running. Some OSI layer 3 work and higher as the individual&rsquo;s skill set permits. Maintains detailed documentation concerning layouts and connections.</div><div>
2. Installs, maintains and troubleshoots LAN software, including operating systems, applications, utilities and management software.</div><div>
3. Designs and conducts tests for monitoring and evaluating the continuing performance of all network equipment, including utilization, loading and response. Provides management reports showing the status of the environment.</div><div>
4. Maintains a working knowledge of continuing developments in the field of Networking. Must make design and hardware recommendations to the Director of Networking.</div><div>
5. On call 24 hours per day, 7 days per week. Required to work on weekends and holidays when scheduled.</div><div>
6. Monitors and responses to end user tickets through the Ticket Management system.</div><div>
7. Performs other work related duties as requested.</div><div>
<b>PRINCIPAL</b><b> </b><b>DUTIES</b><b>: Student Intern Coordinator:</b> 20% of Resource</div><div></div><div><br>
1. Assists with on-boarding training of each new wave of student Interns.</div><div>
2. Works side-by-side with students on designated day to observe their work.</div><div>
3. Meets with Interns 1:1 on a weekly basis to discuss training, skills learned, tickets processed, questions and ongoing improvements.</div><div>
4. Works with Students on developing Knowledge Items and working with Auto Pilot call configurations.</div><div>
5. Acts as primary mentor for Students working with faculty to ensure accreditation of program; recommend grades to faculty.</div><div>
6. Serves as primary contact in the recruitment of Student Interns, including posting waves on Handshake and interviewing candidates.</div><div>
7. Acts as liaison between Service Desk and Computer Science Department in management of Internship program.</div><div>
8. Actively recruits new students to the program through promotions, presentations, etc.</div><div>
9. Additional Service Desk hours must be approved by Director of Networking.</div><div>
<b>MINIMUM</b><b> </b><b>QUALIFICATIONS</b>:</div><div>
1. Minimum of BS in Computer Science required plus two years of experience in Networking Technology.</div><div>
2. Ability to demonstrate a strong working knowledge of Cisco IOS. Most importantly, around layer 2 configuration, ASIC based QOS, 802.1q, etherchannel, and spanning tree. Strong knowledge of IP subnetting, routing and VLAN&rsquo;s.</div><div>
3. Demonstrated aptitude in network management with experience in LAN, WAN, Wireless and VOIP technologies.</div><div>
4. Thorough working knowledge of TCP/IP.</div><div>
5. Past experience using network troubleshooting/certification devices such as a packet sniffer, OTDR, CATx certification tool or a wireless spectrum analyzer.</div><div>
<br>
6. Ability to perform skilled work in the installation, maintenance and troubleshooting of networking/telecommunications equipment.</div><div>
7. Effective organizational skills to meet schedules and timelines.</div><div>
8. Ability to self-educate. Our environment is fast paced. Learning on your own rapidly and having the ability to produce are essential to success in this position.</div><div>
9. Ability to communicate well orally and in writing.</div><div>
10. Ability to communicate and interact with all levels of university personnel and students.</div><div>
11. Ability to lift and carry equipment and supplies.</div><div>
12. Valid driver&rsquo;s license and accessibility to a car 24 hours per day, 7 days per week to accomplish support on any campus.</div><div>
13. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card.</div>
Preferred Qualifications: Hours Worked Posting Date: 12/01/2025 Special Instructions to Applicants: Application Types Accepted: Application for Employment</div>

Network Analyst and Student Intern Coordinator

Kraft Heinz

<p></p><div><div><div><div><div><div><div><div><div><ul><div><b>All Posting Locations:</b> Ahmedabad, Gujarat, IN
</div><div><b>Job Functions:</b> Finance</div>
<div><b>Date Published:</b> December 8, 2025</div>
<div><b>Ref#:</b> R-94292</div></ul><div></div><div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
<p><b>Job Title: Sr Analyst, IT &ndash; Network Operations &ndash; Cloud</b></p>
<p><b>Band: B14</b></p>
<p><b>Job Summary:</b></p>
<p>We are seeking an experienced and skilled Sr Analyst, IT &ndash; Network Operations &ndash; Cloud to join our team. As a Sr Analyst, you will play a critical role in ensuring the stability, security, and performance of our cloud-based network infrastructure. You will be responsible for monitoring, troubleshooting, and optimizing our cloud network operations, as well as collaborating with cross-functional teams to drive innovation and improvement.</p>
<p><b>Key Responsibilities:</b></p>
<ul><li>Monitor and analyze cloud network performance, identifying areas for improvement and implementing optimization strategies to ensure high availability and reliability.</li>
<li>Troubleshoot complex network issues, collaborating with internal teams and external vendors to resolve problems quickly and efficiently.</li>
<li>Develop and maintain comprehensive documentation of cloud network architecture, configurations, and procedures.</li>
<li>Collaborate with security teams to ensure cloud network security and compliance with organizational policies and industry standards.</li>
<li>Work with development teams to design and implement cloud-based network solutions that meet business requirements.</li>
<li>Develop and maintain scripts and tools to automate network tasks and improve efficiency.</li>
<li>Participate in on-call rotation to provide 24/7 support for cloud network operations.</li>
<li>Stay up-to-date with industry trends and emerging technologies, applying knowledge to improve cloud network operations and drive innovation.</li>
<li>Collaborate with IT leadership to develop and implement strategic plans for cloud network growth and evolution.</li>
</ul><p><b>Requirements:</b></p>
<ul><li>5+ years of experience in network operations, with a focus on cloud-based infrastructure (AWS, Azure, Google Cloud, etc.).</li>
<li>Strong understanding of cloud network architecture, including design, implementation, and management.</li>
<li>Proficiency in network protocols (TCP/IP, DNS, DHCP, etc.) and network devices (routers, switches, firewalls, etc.).</li>
<li>Experience with cloud security and compliance frameworks (e.g. HIPAA, PCI-DSS, etc.).</li>
<li>Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues.</li>
<li>Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.</li>
<li>Experience with scripting languages (e.g. Python, PowerShell, etc.) and automation tools (e.g. Ansible, Terraform, etc.).</li>
<li>Bachelor's degree in Computer Science, Information Technology, or related field.</li>
</ul><p><b>Nice to Have:</b></p>
<ul><li>Experience with cloud management platforms (e.g. CloudFormation, Azure Resource Manager, etc.).</li>
<li>Knowledge of containerization technologies (e.g. Docker, Kubernetes, etc.).</li>
<li>Experience with IT service management frameworks (e.g. ITIL, etc.).</li>
<li>Certification in cloud computing (e.g. AWS Certified Solutions Architect, etc.).</li>
</ul><p><b>What We Offer:</b></p>
<ul><li>Competitive salary and benefits package.</li>
<li>Opportunity to work with a talented team of IT professionals.</li>
<li>Collaborative and dynamic work environment.</li>
<li>Professional development opportunities, including training and education assistance.</li>
<li>Recognition and rewards for outstanding performance.</li>
</ul><p>If you are a motivated and experienced IT professional looking to take your career to the next level, please submit your application, including your resume and cover letter, to [insert contact information].</p>
<div>Location(s)</div>
<p>Ahmedabad &ndash; Venus Stratum GCC</p><p><br>
</p><p><b>Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p></div></div></div></div></div></div>

Network Operations - Cloud Analyst

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><b><br>
Job Description</b><p><br>
As a member of Global Network Operations Centre (GNOC) team, the Associate Network Analyst is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality.</p><p>
What we expect of you, day to day:</p><p>
The preferred candidate will possess all of the following competencies:</p><ul><li><p>
Understanding of customer topology and potential work-around scenarios to mitigate client impact.</p></li><li><p>
Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.</p></li><li><p>
Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.</p></li><li><p>
Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.</p></li><li><p>
Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.</p></li><li><p>
Properly escalate incidents in a timely manner per support guidelines and procedures.</p></li><li><p>
Proactively monitor, recognise, analyse, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.</p></li><li><p>
Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents.</p></li><li><p>
Support project schedules and changes.</p></li><li><p>
Maintain and achieve new technical skills through participation in ongoing training.</p></li><li><p>
Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via pages, email broadcasts or phone.</p></li><li><p>
Should have a strong understanding of transaction message flow and the different types of exceptions that can be encountered resulting in cardholder impact</p></li><li><p>
Incident bridge stewardship in support of timely resolution of internal issues</p></li></ul><p></p><p><i><br>
As we reimagine work, it&rsquo;s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion. This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.</i></p><ul><li>Shift-Based Schedule: 6:00 AM &ndash; 4:00 PM</li><li>Two&#8209;Week Rotation:</li></ul>
 &ndash; Week 1: Monday, Tuesday, Wednesday<br>
 &ndash; Week 2: Saturday, Sunday, Wednesday, Thursday, Friday<br>
<ul><li>Additional Coverage: Overtime, weekend, and holiday work</li></ul><p></p><p><br>
Visa will accept applications for this role until at least December 8, 2025.</p><p></p><b><br>
Qualifications</b><p><br>
Basic Qualifications:<br>
Bachelor's degree, OR 3+ years of relevant work experience<br>
<br>
Preferred Qualifications:<br>
Basic knowledge of TCP, switching and routing, data-centre, WAN, tunnelling, Ethernet carrier transports and Wifi<br>
Basic load balancer knowledge<br>
Knowledge of Solarwinds, NetCool or similar fault monitoring toolsets<br>
Knowledge of ServiceNow or other incident and change management tools<br>
Previous experience as an Operations Support Analyst, or equivalent Network experience.<br>
Ability to work 12hr rotating shifts<br>
Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing work load. Interpersonal skills and ability to excel as part of a team.<br>
Uses sound judgement in determining priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.<br>
MS Office suite proficiency<br>
Preferred: Bachelor's degree or equivalent experience<br>
Preferred: ITIL certification<br>
Preferred: Cisco Certified Network Associate (CCNA) or studying in progress towards a CCNA or equivalent qualification<br>
Desirable: Any experience of network automation especially toolsets such as Python or Ansible</p><b><br>
Additional Information</b><p><b><br>
Work Hours:</b> Varies upon the needs of the department.</p><p><b>
Travel Requirements:</b> This position requires travel 5-10% of the time.</p><p><b>
Mental/Physical Requirements:</b> This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.</p><p>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p><p>
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.</p><p><b>
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 66,600.00 to 94,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.</b></p></div>

Associate Network Analyst, (Entry Level)

LifeStance Health

<div><p>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.</p><p></p><p>
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!</p><p></p><p><i>
LifeStance Health Values</i></p><ul><li><p>
Belonging: We cultivate a space where everyone can show up as their authentic self.</p></li><li><p>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</p></li><li><p>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</p></li><li><p>
One Team: We realize our full potential when we work together towards our shared purpose.</p></li></ul><p></p><p><i>
Benefits</i><br>
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.</p><p></p><p><b>
Role Overview:</b></p><p>
The Engineering &amp; Infrastructure Department is seeking an individual for the position of Network Operations Analyst. This person will be acting as a critical escalation point for over 600 physical sites to ensure site network infrastructure connectivity and network related business communications are functioning correctly.</p><p>
During a network outage or other connectivity issues, this position will independently gather site information, perform analysis, define and direct resolution of the issue. They will also take lead in delivering all communication both internally and externally to keep any affected parties informed.</p><p></p><p>
Additionally, they will also assess facility network infrastructure, configure new hardware, test and modify new solutions, and schedule, direct or supervise other technical resources or contractors in the installation of new hardware at those locations.</p><p></p><p><b>
Compensation</b>: $67,600.00 - 81,000.00 /annually, plus annual bonus potential</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Monitor various internal and vendor portals for network connectivity issues and escalations</p><ul><li><p>
Define and institute action plan for the most expedient process for outage resolutions</p></li><li><p>
Investigate and document the nature of outage</p><ul><li><p>
Perform independent analysis of outage</p><ul><li><p>
Consult with users, I.T. Staff, or 3rd parties</p></li></ul></li><li><p>
Determine best course of action for resolution assessing available resources</p></li><li><p>
Direct technical and non-technical resources for information gathering as well as performing actions when required</p></li></ul></li><li><p>
Communicate directly with ISP, create trouble tickets and push escalations in a timely manner</p><ul><li><p>
Verify on-site contact when necessary for the dispatch of technician to site</p></li><li><p>
This may often require waiting hours on-hold past scheduled work hours, or performing actions required after-hours for follow-through</p></li></ul></li><li><p>
Notify and communicate pertinent status updates using multiple systems to internal and externally affected individuals</p></li><li><p>
Participate in on-call / alert notification system that may require after hours work</p></li></ul></li><li><p>
Network Infrastructure assessment, design, configuration, testing and shipping of hardware</p><ul><li><p>
Perform analysis of site network infrastructure to determine hardware and / or specific configuration needs</p></li><li><p>
Maintain asset inventory of network or related devices as well as restock / reorder points (Meraki hardware, UPS, Cellular devices, etc.)</p></li><li><p>
Enroll, configure, and ship hardware to sites for installation</p></li><li><p>
Direct staff for the installation, replacement, or upgrade of hardware at sites</p></li></ul></li><li><p>
Participation in the Engineering &amp; Infrastructure ticket queue as an escalated Tier 2+ resource for more challenging issues</p></li><li><p>
Schedule with vendors or internal resources changes required to network infrastructure</p></li><li><p>
Potential travel to more complicated infrastructure sites for turn-up/shut down/configuration changes</p></li></ul><p></p><p><b>
Requirements:</b></p><ul><li><p>
2+ years of hands-on field support as it relates to network infrastructure or comparable experience</p></li><li><p>
Inherent understanding of terminology used by ISP/Carriers in the support and configuration of fiber and coax connectivity</p></li><li><p>
Ability to speak at the appropriate level (both technical and non-technical) to parties involved</p></li><li><p>
Strong organizational and administrative skills</p></li><li><p>
Excellent communication and interpersonal skills</p></li><li><p>
Team player. We are a passionate, driven, tight group</p></li><li><p>
Meraki familiarity a strong plus</p></li><li><p>
Qualified candidates must be legally authorized to be employed in the United States</p></li><li><p>
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.</p><ul><li><p>
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.</p></li></ul></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p></li><li><p>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</p></li></ul><p></p><p><i>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.</i></p><p></p><p>
#LI-JK2</p><p>
#LI-Remote</p><p></p><p>
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.</p></div><p></p>

Network Operations Analyst

Woodforest National Bank

<div><div><b>Technology Operations Analyst I</b><b>-</b><b>070788</b></div><p></p><div><b>
Description</b><div>
</div>
Take the next step toward your new career today!<br>
<br>
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!<br>
<br>
The Technology Operations Analyst I - is responsible for monitoring and maintaining the Bank&rsquo;s systems, servers, and applications. This position also assists with data processing, analysis, and reporting as assigned.<br>
<br>
Key Responsibilities:<br>
<ul><li>Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.</li><li>Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.</li><li>Monitor a wide variety of information and network systems that include, but not limited to servers, storage, backup, operating systems, and core applications.</li><li>Document all actions in accordance with standard company policies and procedures</li><li>Notify customers and third-party service providers of issues, outages, and remediation status.</li></ul><br>
Competencies Required:<br>
<ul><li>Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare.</li><li>Strong attention to detail, analytical skills, and concern for data accuracy.</li><li>Proven ability to prioritize workload and multitask in a high-pressure environment.</li><li>Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
</li><li>Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.</li><li>Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed.</li></ul></div><p></p><div><b><br>
Qualifications</b><div>
</div>
Minimum Qualifications/Experience:<br>
<ul><li>2+ years&rsquo; experience in application, server, or network support role required.</li><li>Banking or financial services industry experience preferred.
</li></ul><br>
Formal Education &amp; Certification:<br>
<ul><li>Associate degree in a technology field preferred.</li><li>Related IT certifications preferred.</li></ul><br>
Work Status:<br>
<ul><li>Full-Time.</li></ul><br>
Supervisory Responsibility:<br>
<ul><li>None.
</li></ul><br>
Travel:<br>
<ul><li>10% travel expected.</li></ul><br>
Working Conditions:<br>
<ul><li>Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.</li></ul><br>
Disclaimer:<br>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.<br>
<br>
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</div><p></p><div><b>
Job</b><b>:</b> Technology Services</div><div><b>
Primary Location</b><b>:</b> Texas-The Woodlands</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Work Locations</b><b>:</b> TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380</div><div><b>
Unposting Date</b><b>:</b> Ongoing</div><div><b>
Organization</b><b>:</b> Texas - Houston</div></div>

Technology Operations Analyst I

Bandwidth

<div><p><b>Who We Are:</b></p>
<div>
<p><b>Bandwidth</b>, a prior &quot;Best of EC&quot; award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!</p>
</div>
<p>At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband</p>
<p><b>
What We Are Looking For:</b></p>
<p>
The Bandwidth <b>Technical Support Analyst</b> will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.</p>
<p><b>
This role is Thursday-Sunday 11AM-10PM.</b></p><div><div><br>
<div>
</div></div></div><div></div><p><b>What You'll Do:</b></p>
<ul>
<li>Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.</li>
<li>Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.</li>
<li>Analyze call flows, packet captures, and system logs for faults.
</li><li>Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.</li>
<li>Test and duplicate customer issues to validate the issue and resolution.</li>
<li>Escalate issues to the relevant teams when required.</li>
<li>Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.</li>
<li>Interact with various teams to provide feedback and recommend improvements to current products or procedures.</li>
<li>Keep up-to-date with technical knowledge and learn new technologies and products.</li>
</ul>
<p><b>What You Need:</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or related technical field</li>
<li>Experience: 1-2 years of experience in technical support or related field</li>
<li>Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Capable of multitasking in a fast-paced environment.</li>
<li>Strong problem-solving skills.</li>
<li>Able to work individually and in teams with a focus on detail.</li>
</ul>
<p><b>Bonus Points:</b></p>
<ul>
<li>Network+, CCNA or similar</li>
<li>PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.</li>
</ul>
<p><b>The Whole Person Promise:</b></p>
<p>
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our &quot;Whole Person Promise.&quot; We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well&hellip;</p>
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO &ndash; not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>&quot;Mahalo moments&quot; program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li></ul><div><br>
<p>
</p><p>Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.</p>
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