network support specialist

Diaverum

<div></div><div><div><div><div><div><p>IT Specialist - Riyadh
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Riyadh, SA, 3734
</div></div></div></div><div><div><div><div><b>Date Posted: </b>8 Sept 2025
</div></div></div></div><div><div><div><div><b>Contract type: </b>Temporary
</div></div></div></div><div><div><div><div><b>Work Type: </b>Hybrid
</div></div></div></div><div><div><div><div><b>Part Time / Full Time: </b>Full Time
</div></div></div></div><div><div><div><div><div><b>About Diaverum</b></div>
<div>
We are a purpose-driven organization &ndash; delivering life-enhancing renal care because everyone deserves a fulfilling life. Our standardized, world-class care delivery sets us apart. Diaverum provides life enhancing renal care to patients with Chronic Kidney Disease (CKD), enabling them to live fulfilling lives. We are one of the world&rsquo;s leading providers of renal care and the largest service provider in the Middle East. Our core service is hemodialysis, but our expertise stretches far beyond this. We offer support and treatments ranging from preventive care, peritoneal dialysis and home care to the coordinated management of patients&rsquo; comorbidities and transplant services. At the heart of what we do is our highly standardized proprietary care delivery model, supported by a continuously evolving digital infrastructure.</div><br>
<div></div>
<div>
For more details, please visit our website &ndash;<b> </b><b>Diaverum Saudi Arabia</b></div><br>
<div></div>
<div><b>
PURPOSE OF POSITION</b></div>
<div>
The IT Specialist will serve as the primary point of contact for resolving all user technical issues within the head office and clinics. This role requires expertise in troubleshooting hardware, software, and network-related issues, with hands-on experience in windows operating system , Office 365 administration, and basic networking. The IT Specialist will travel frequently (30%) to provide on-site support at various clinic locations, ensuring systems run smoothly and users receive exceptional support and training.</div><br>
<div></div>
<div><b>
KEY RESULT AREAS</b></div>
<div><b>
Technical Support</b></div>
<ul>
<li><div>Provide first- and second-level support for IT-related issues, including diagnosing and resolving hardware, software, and network problems.</div>
</li>
<li><div>Troubleshoot and support VoIP systems such as Avaya and Cisco.</div>
</li>
<li><div>Respond to IT help desk requests, track support tickets, and ensure timely resolution with high user satisfaction.</div>
</li>
<li><div>Maintain accurate incident and service request records in a ticketing system, keeping users informed of ticket status.</div>
</li>
</ul><div><b>Help Desk Operations</b></div>
<ul>
<li><div>Manage the IT help desk, ensuring requests are logged, categorized, prioritized, and resolved efficiently.</div>
</li>
<li><div>Handle first-line support and escalate complex issues to second-line support when required.</div>
</li>
<li><div>Provide timely updates to users regarding progress and resolution of their requests.</div>
</li>
</ul><div><b>Active Directory Management</b></div>
<ul>
<li><div>Administer and maintain users and groups within Active Directory, ensuring proper access and permissions.</div>
</li>
<li><div>Support AD user lifecycle management, policy configuration, and integration.</div>
</li>
<li><div>Leverage Microsoft 365 features (E5/E3, e.g., Entra ID; or F3 for frontline support) for secure and efficient operations.</div>
</li>
</ul><div><b>System Setup &amp; Maintenance</b></div>
<ul>
<li><div>Deploy PCs using System Center Configuration Manager (SCCM) and Intune for standardized setup and configuration.</div>
</li>
<li><div>Perform regular system maintenance, including patch and update installation to maintain performance and security.</div>
</li>
<li><div>Install and configure operating systems (Windows or Linux).</div>
</li>
<li><div>Assist with setup and maintenance of hardware such as printers, scanners, and other peripherals.</div>
</li>
</ul><div><b>User Support</b></div>
<ul>
<li><div>Provide first-line support for daily user needs, including account setup, application assistance, and troubleshooting.</div>
</li>
<li><div>Manage user access, including password resets and permissions.</div>
</li>
<li><div>Support network operations by troubleshooting connectivity and maintaining endpoint security protocols such as antivirus.</div>
</li>
</ul><div><b>Incident Management</b></div>
<ul>
<li><div>Document support issues, system configurations, and resolutions for knowledge sharing.</div>
</li>
<li><div>Log and track all incidents through the IT service management system.</div>
</li>
<li><div>Escalate unresolved issues to higher-level teams or vendors when needed.</div>
</li>
<li><div>Ensure timely resolution and clear communication with users throughout the process.</div></li></ul><br>
<div>
</div><div><b>Education:</b></div>
<ul>
<li><div><b>Education:</b> Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field preferred.</div>
</li>
<li><div><b>Certifications:</b> CompTIA A+, Network+, Microsoft certifications preferred.</div>
</li>
<li><div><b>Knowledge:</b> Familiar with ticketing systems, remote troubleshooting tools, and basic network security best practices.</div></li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<div>
Minimum of 2 years in an IT Specialist, help desk, or equivalent role.</div><br>
<div></div>
<div><b>
Languages:</b></div>
<div>
Fluent in Arabic and English (spoken and written)</div><br>
<div></div>
<div><b>
IT Skills:</b></div>
<ul>
<li><div>Proficient with Microsoft products (Windows 11, Active Directory, Office 365).</div>
</li>
<li><div>Strong verbal communication skills.</div>
</li>
<li><div>Ability to follow technical manuals and complex instructions.</div>
</li>
<li><div>Skilled in operating standard office equipment (computers, printers, copiers).</div>
</li>
<li><div>Service-oriented, reliable, flexible, open-minded, and a strong team player.</div></li></ul><br>
<div>
</div><div>This is a great opportunity to join a purpose-driven and growing healthcare organization that values competence, inspiration, and passion.</div>
<div>
Join a global team where your contribution matters &mdash; and where every role supports the delivery of life-enhancing renal care.</div></div></div></div></div></div><p></p>

IT Specialist

GovCIO

<div>Overview:
<p>
GovCIO is currently hiring a Journeyman Computer User Support Specialist for our program with the US Coast Guard. This position will be located in St. Louis, MO and will be a hybrid remote position.</p>
Responsibilities:
<div>
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.</div><ul><li>
Confers with staff, users, and management to establish requirements for new systems or modifications.</li><li>
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.</li><li>
Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.</li><li>
Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.</li><li>
Develops training materials and procedures, and/or trains users in the proper use of hardware and software.</li></ul>
Qualifications:
<div>
Bachelor's with 5 - 8 years (or commensurate experience)</div><div><br>
Required Skills and Experience</div><div></div><div><br>
Clearance Required: Must be clearable up to an active Secret clearance</div><p><br>
</p><p>M066</p><br>
<div></div>
Company Overview:
<div>
GovCIO is a team of transformers-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.<br>
<br>
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?</div><div></div><div><b><br>
What You Can Expect</b></div><div></div><div><b><br>
Interview &amp; Hiring Process</b></div><div>
If you are selected to move forward through the process, here&rsquo;s what you can expect:</div><ul><li>
During the Interview Process</li><li><ul><li>
Virtual video interview conducted via video with the hiring manager and/or team</li><li>
Camera must be on</li><li>
A valid photo ID must be presented during each interview</li></ul></li></ul><ul><li>
During the Hiring Process</li><li><ul><li>
Enhanced Biometrics ID verification screening</li><li>
Background check, to include:</li><li><ul><li>
Criminal history (past 7 years)</li><li>
Verification of your highest level of education</li><li>
Verification of your employment history (past 7 years), based on information provided in your application</li></ul></li></ul></li></ul><div><b>
Employee Perks</b></div><div>
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:</div><ul><li>
Employee Assistance Program (EAP)</li><li>
Corporate Discounts</li><li>
Learning &amp; Development platform, to include certification preparation content</li><li>
Training, Education and Certification Assistance*</li><li>
Referral Bonus Program</li><li>
Internal Mobility Program</li><li>
Pet Insurance</li><li>
Flexible Work Environment</li><li>Available to full-time employees</li></ul><div></div><div><br>
Our employees&rsquo; unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.</div><div></div><div><b><br>
We are an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.</div><div></div><div><b><br>
Posted Pay Range</b></div><div>
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an &ldquo;at-will position&rdquo; and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.</div>
Posted Salary Range: USD $65,000.00 - USD $76,000.00 /Yr.</div>

Journeyman Computer User Support Specialist

OutsourceNZ 

<p><b>Job Description</b></p><p>Looking for a talented <b>IT Support Specialist</b> to join their growing team! If you&rsquo;ve got hands-on experience with Windows environments, Active Directory, troubleshooting, and networking, this is a great opportunity to make a real impact.</p><p>---</p><p>Key Responsibilities:</p><ul><li>End-user support: Troubleshoot Windows machine issues, Wi-Fi connectivity, and basic hardware/software problems</li><li>System setup: Prepare and configure new Windows laptops, set up email accounts, and ensure security measures are in place</li><li>Network &amp; LAN support: Assist with LAN setup, basic networking tasks, and troubleshooting</li><li>Active Directory &amp; Domain Controller: Manage user accounts, group policies, and resolve technical issues</li><li>VDI support: Support end-users in Virtual Desktop Infrastructure (VDI) environments</li><li>Inventory management: Maintain IT equipment inventory and ensure everything is properly tracked</li><li>Security &amp; compliance: Help implement and maintain system security measures</li><li>Continuous improvement: Provide ideas for improving scalability, security, and cost-efficiency within the IT infrastructure</li></ul><p>---</p><p>Nice to Have:</p><ul><li>Linux skills and familiarity with cloud platforms (AWS, OCI)</li><li>Certifications like Microsoft Certified: Windows Server, or CCNA</li><li>A passion for system design, scalability, security, and cost management</li><li>A creative R\&amp;D mindset to improve existing setups</li></ul><p>---</p><p>Qualifications:</p><ul><li>2&ndash;5 years of experience in IT support (Windows OS, Active Directory, email setup, network troubleshooting, CCTV)</li><li>Bachelor's degree in Computer Science or a related field</li><li>Hands-on experience with VDI, inventory management, and basic networking</li><li>Strong communication and collaboration skills</li></ul><p>Interested? Please feel free to reach out to me directly with your updated resume, or you can email it to <b>jamal.ahmad@appifytech.com.</b></p><p>Job Type: Full-time</p><p>Pay: From Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable with an onsite job?</li></ul><p>Experience:</p><ul><li>End-user support: 3 years (Required)</li><li>System setup: 3 years (Required)</li><li>Network &amp; LAN support: 3 years (Required)</li><li>Active Directory &amp; Domain Controller: 3 years (Required)</li><li>Inventory management: 3 years (Required)</li><li>Security &amp; compliance: 3 years (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

IT Support Specialist

ECCO Gulf Majorel Qatar

<div><p>ECCO Gulf Majorel Qatar is seeking an experienced Network Specialist to join our team in Qatar. The Network Specialist will be responsible for designing, organizing, modifying, installing, and supporting QT infrastructure.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li><p>Possess thorough understanding of LAN/WAN, cloud networking, and Aruba Wireless networking.</p>
</li>
<li><p>Configure and optimize Wi-Fi networks with RF design knowledge and 802.11 standards.</p>
</li>
<li><p>Experience with access control technologies (ForeScout NAC, Aruba ClearPass).</p>
</li>
<li><p>Analyze data and performance metrics to improve reliability and resiliency of wireless networks.</p>
</li>
<li><p>Knowledge of controller-based &amp; controllerless enterprise wireless architectures, monitoring systems, and RADIUS infrastructure.</p>
</li>
<li><p>Operational experience with firewall and IPS/IDS solutions.</p>
</li>
<li><p>Install, maintain, and troubleshoot ELV systems (CCTV, access control, fire alarms).</p>
</li>
<li><p>Install and maintain network facilities including hardware, software, and system data.</p>
</li>
<li><p>Install network applications on servers or voice equipment; maintain, test, research, and resolve problems.</p>
</li>
<li><p>Determine standard testing routines or scripts; test routers, switches, or other network equipment.</p>
</li>
<li><p>Implement and maintain LAN/WAN networks per specified requirements.</p>
</li>
<li><p>Prepare network diagrams and drawings to document operational status.</p>
</li>
<li><p>Perform network configurations and configuration changes on routers, switches, and other equipment.</p>
</li>
<li><p>Prepare routine proposal documentation to meet customer requirements.</p>
</li>
<li><p>Experience with Azure and GCP cloud platforms.</p>
</li>
<li><p>Configure Barracuda WAF for application security tuning.</p>
</li>
<li><p>NOC experience and hands-on with NPM tools (WhatsUp Gold, PRTG, OP-Manager).</p>
</li>
<li><p>Project execution experience preferred.</p>
</li>
<li><p>Develop project management plans including schedules and resources.</p>
</li>
<li><p>Monitor, assess, and manage project progress and timelines.</p>
</li>
<li><p>Manage project resources and coordinate team efforts to deliver projects as per plan.</p>
</li>
<li><p>Google Cloud Network Associate level experience preferred.</p>
</li>
<li><p>Ability to work 24/7 shifts.</p>
</li>
</ul><p><b>Candidate Qualifications</b></p>
<ul>
<li><p>Bachelor&rsquo;s degree in Electronics &amp; Communication or Computer Science.</p>
</li>
<li><p>5&ndash;6+ years of experience in network engineering and security roles.</p>
</li>
<li><p>Aruba ACSA / CCNA certified (or equivalent).</p>
</li>
<li><p>NSE4 / PCNSA certified (or equivalent).</p>
</li>
<li><p>GCP certification preferred (not mandatory).</p>
</li>
<li><p>ITIL certification preferred (not mandatory).</p>
</li>
</ul><p><b>Technical Expertise</b></p>
<p>
Hands-on knowledge and strong experience with:</p>
<ul>
<li><p>Cisco and Aruba Wi-Fi</p>
</li>
<li><p>Cisco Nexus switches and Catalyst switches</p>
</li>
<li><p>Cisco Firewall (ASA, Firepower), Palo Alto Firewall, Fortigate Firewalls, Sophos Firewalls</p>
</li>
<li><p>Cisco ASR Router</p>
</li>
<li><p>ForeScout NAC</p>
</li>
<li><p>Barracuda WAF</p>
</li>
<li><p>Web Proxy</p>
</li>
<li><p>GCP Cloud Networking</p>
</li>
<li><p>Routing and switching (L2/L3)</p>
</li>
<li><p>Network routing protocols (OSPF, BGP, etc.)</p>
</li>
<li><p>Nexus Technology (N9K, N7K, N5K)</p>
</li>
<li><p>Network diagnostic, monitoring, and analysis</p>
</li>
<li><p>CCTV configuration and maintaining SAN storage for recording</p>
</li>
<li><p>Network Access Control / ELV system operations</p>
</li>
<li><p>Enterprise and Data Center class networks and operations</p>
</li>
<li><p>Deploying and managing large enterprise wired and wireless infrastructure</p></li></ul></div>

Network Specialist

Logon Broadband Pvt Ltd

<p><b>Logon Support Officer (NOC Department) CCNA</b></p><p><b>Rotational Shifts</b></p><p><b>Job Description</b>:</p><p>We are seeking a highly motivated and enthusiastic individual to join our team as a <i><b>Logon Support Officer (NOC Department) CCNA on, this the best opportunity to kick start your career in networking field with practical hands-on experience.</b></i>. As a Junior Network Engineer, you will have the opportunity to gain hands-on experience and develop your skills in designing, implementing, and supporting our network infrastructure. This is an excellent opportunity for a recent graduate or an individual with limited professional experience in the networking field to kick-start their career and grow within our organization.</p><p><b>Responsibilities:</b></p><p>Assist in designing and implementing network infrastructure, including <i><b>LAN, WAN, and wireless networks.</b></i><br/>Configure and maintain network equipment, such as routers, switches, firewalls, and access points.<br/>Collaborate with senior network engineers in evaluating and implementing network security measures<br/>Stay updated with the latest networking technologies and industry trends to support continuous improvement efforts.<br/>Provide support and assistance to end-users regarding network-related inquiries and incidents.</p><p><b>Qualifications:</b></p><p>Bachelor's degree in Computer Science, Information Technology, or a related field.<br/>Knowledge of networking fundamentals, <b>protocols, and concepts, such as TCP/IP, VLANs, DNS, DHCP, Routing protocols.</b><br/>Familiarity with network equipment, including <i><b>routers, switches, firewalls, and wireless access points.</b></i></p><p>Excellent communication and interpersonal skills to collaborate effectively with team members and end-users.</p><p>Eagerness to learn and develop new skills in networking technologies and practices.<br/>Prior internship or practical experience in a networking role is desirable but not required.<br/>Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.</p><p>To apply, please submit your resume to <b>careers@lbi.net.pk by 20th September, 2025</b>.</p><p>Only shortlisted candidates will be contacted for interviews.</p><p><b>Salary: Rs. 30,000 to Rs. 35,000 / Month</b></p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs35,000.00 per month</p><p>Work Location: In person</p>

Logon Support Officer (NOC Department) CCNA Male/Female

Poppy Bank

<div>Description:
<p>
The IT Support Specialist III is part of the Poppy Information Technology (IT) team who proactively maintains our technology environments by analyzing requirements, resolving problems, making recommendations, and installing hardware and software solutions. The incumbent is to rely on experience and expertise to be frequently self-sufficient and work with minimal supervision, while also collaborating with Poppy Teams including IT team, information security team, and managed service providers. The incumbent is responsible for onsite and remote installation and support for all technology to include but not limited to: workstations, servers, printers, networks, VoIP systems, peripherals (i.e. Receipt printers, signature pads), VoIP phones, and vendor specific hardware and software. The IT Support Specialist III plays a critical role in the day-to-day experience of our employees and Bank operations. Serving as a point of contact for IT and networking requests, the team is agile, leveraging a strong commitment to customer service with an aptitude for problem solving. IT Support routinely works cross functionally with operations and engineering teams to coordinate, escalate, and resolve issues. The IT Support Specialist III is the lead-level support role, distinguish in the IT Support Specialist class by its greater degree of responsibility and complexity of assignments. This position requires that the individual work in office.</p><p>
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.</p><p><b>
Essential Duties and Responsibilities include the following</b>:</p><ul><li>
Lead networking and support efforts and requests at the direction of the VP IT/Facilities Manager and SVP - Information Technology Officer and collaborate with the VP IT Project Manager and SVP-Information Security Officer</li><li>
Will act as primary liaison and network contact for vendors and managed service providers for support or MAC requests</li><li>
Ensure communication on tickets are followed up on and completed according to requests or project scope. Complete or when necessary, assign support and ticket requests to others according to importance or complexity</li><li>
Track, and report support metrics and efforts to the VP IT/Facilities Manager and update the department at weekly IT Team Meetings</li><li>
Advise, communicate, and approve network and device configuration changes and notify departments or staff of potential impacts</li><li>
Assist in training and mentoring other Support Specialists and report progress to VP IT/Facilities Manager</li><li>
Manage IT Workflows and document internal processes and procedures at the direction of the VP IT/Facilities Manager and SVP-Information Technology Officer</li><li>
Developing technical procedures and how to documents for Poppy Bank employees</li><li>
Implement proactive/preventative measures</li><li>
Accurately respond to questions and assist customers with product features, installation, set-up, and troubleshooting of software via phone or in person</li><li>
Strong technical skills to diagnose, analyze, and correct customer reported hardware issues to include basic PC, laptop, and network connectivity as necessary</li><li>
Escalate issues as needed and ensure that the business can complete all job functions with a minimum of disruption and downtime</li><li>
Performing scheduled software/hardware system checks &amp; upgrades (may involve occasional after-hours work)</li><li>
Train others inside and outside the department regarding troubleshooting techniques for areas of responsibility</li><li>
Provide technical support to employees and customers using phone, email, and the ticketing system; provide in-person support to onsite employees</li><li>
Communicate to clients: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.</li><li>
Develop expertise in in-house applications and perform issue identification, verification, diagnosis, and troubleshooting</li><li>
Facilitate feedback loop between end-users, IT team, and other business functions.</li><li>
Record accurate and comprehensive information for requests, incidents, and resolutions</li><li>
Installation, configuration, maintenance and tracking of computers, telephones, and peripheral devices</li><li>
Conduct user training on hardware, software systems &amp; peripheral devices</li><li>
Maintain and constantly improve client service, perception, and satisfaction</li><li>
Ability to work in a team and communicate effectively</li><li>
Develop in-depth knowledge of the service offerings and how it relates to client&rsquo;s needs</li><li>
Document internal processes and procedures related to duties and responsibilities</li><li>
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed</li><li>
Other duties as assigned</li></ul><p><b>
Supervisory Responsibilities: </b>None</p><p><b>
Qualifications:</b></p><ul><li>
A minimum of at least 7 years PC, Networking troubleshooting/repair and cabling experience and have at least two current certifications. A+, Network+, CCNA, MCSA, MCP, MCSE certification preferred</li><li>
A degree in Computer Technology or related discipline; or an equivalent combination of experience and education</li><li>
Understanding of the following technologies: PC&rsquo;s, laptops, printers, mobile devices such as Apple iPad, and other peripherals, networking, Active Directory, Exchange, Windows, Microsoft Office, anti-virus / anti-malware software</li><li>
Working knowledge of Windows 10, Server 2016, Server 2019, Office 2019, M365</li><li>
Ability to manage, maintain, troubleshoot, and support user networks, equipment, software, and services remotely and onsite</li><li>
Ability to prioritize and manage multiple tasks to meet deadlines</li><li>
Ability to interact with a wide range of internal staff members and external professionals, including consultants, auditors, technical staff, and others</li><li>
Expert in providing customer service, help desk, computer training and desktop support in high output, dynamic environment</li><li>
Experience with creating technical documentation for both Administrators and End-Users</li><li>
Experience of working in a fast-paced, team-oriented service desk environment, with the ability to positively contribute to cross-functional teams</li><li>
Expert knowledge on virtual environments and RDP /RDS, TCP/IP</li><li>
Expert knowledge of networking solutions including firewall, LAN/WAN, wireless, VPN, VLANs preferred</li><li>
Ability to install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>
Requires strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols</li><li>
Ability to develop and implement remote monitoring and management toolsets to facilitate application installations and updates in addition to patch and vulnerability management responsibility in collaboration with the ITO and ISO</li><li>
Excellent awareness of, and ability to keep current on, existing and emerging network technologies</li><li>
Ability to multi-task in a fast-paced environment</li></ul><p><b>
Physical/Mental Demands &amp; Work Environment:</b></p><p>
The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.</p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.</p>
Requirements:
<p><i>
See qualifications above.</i></p><p><i>
Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><i>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</i></p><p><i>
For San Francisco Postings, review</i> <i>Fair Chance Ordinance</i><i>.</i></p><p>
CA Privacy Notice to Applicants/Employees</p></div>

IT Support Specialist III

JTI - Japan Tobacco International

<div><div><p><b>Job Summary
</b><br>
We are seeking an IT Service Specialist (Outsourced role) to manage and support our IT hardware, software, and network systems. The role ensures smooth IT operations, resolves technical issues, and collaborates with internal teams and external vendors to deliver reliable IT services.
</p><p><b>Key Responsibilities
</b></p><ul><li><p>Support GSC projects and IT improvements.
</p></li><li><p>Configure, maintain, and replace IT hardware; manage IT inventory and software licenses.
</p></li><li><p>Assist users with technical issues, incidents, and ticketing systems (e.g., ServiceNow).
</p></li><li><p>Diagnose and troubleshoot hardware, software, and connectivity problems.
</p></li><li><p>Manage devices (PCs, printers, routers, mobiles, conferencing systems).
</p></li><li><p>Educate users on IT standards, policies, and provide training.
</p></li><li><p>Maintain strong vendor relationships and support third-party IT suppliers.
</p></li><li><p>Ensure SLA compliance for maintenance and repairs.
</p></li><li><p>Assist in identifying business process improvements.
</p></li></ul><p><b>Qualification
</b></p><ul><li><p>Bachelor&rsquo;s degree in IT, Computer Science, Communication Engineering, or related field
</p></li><li>Fluency in English
</li><li><p>Certifications (CCNA, Microsoft Certified IT Professional) preferred.
</p></li><li><p>Prior experience in IT support or related roles.
</p></li><li><p>Strong problem-solving and communication skills.
</p></li><li><p>Solid knowledge of systems, networks, and troubleshooting.
</p></li><li><p>Ability to work independently and manage multiple tasks in a dynamic environment.</p></li></ul></div></div><p></p>

IT Services Specialist

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