network support technician

مفيد ® | MUFEED

<div>
 
 Job Summary
 
 
 
 The IT Support Technician is responsible for preparing and securing employee devices, ensuring compliance with cybersecurity standards, configuring user accounts and software, supporting network equipment, and operating display systems. The technician provides technical assistance to end users to ensure smooth and efficient workflow across the organization.
 
 
 
 Key Responsibilities
 
 
 
 Prepare and secure employee devices (Security Hardening) and ensure proper enrollment in Active Directory.
 
 
 Create and configure user accounts across all systems and applications and install required software.
 
 
 
 Configure And Maintain Network Devices, Including
 
 
 
 Switches
 
 
 Routers
 
 
 Access Points
 
 
 IP Phones
 
 
 Biometric Attendance Devices
 
 
 
 Operate And Manage Display And Presentation Screens Using
 
 
 
 MagicInfo
 
 
 Epson
 
 
 Ideashare
 
 
 
 Provide Technical Support For Issues Related To
 
 
 
 Email services
 
 
 Hardware malfunctions
 
 
 Software troubleshooting
 
 
 Network connectivity
 
 
 Log and document incidents and service requests in the Ticketing System.
 
 
 Perform regular updates and maintenance for systems and devices to ensure security and stability.
 
 
 Assist in IT infrastructure projects in coordination with the technical team.
 
 
 Maintain confidentiality of information according to cybersecurity policies and organizational standards.
 
 
 
 Education
 
 
 
 Required Qualifications:
 
 
 Diploma or Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cybersecurity, or a related field.
 
 
 
 Experience
 
 
 
 1&ndash;3 years of experience in IT support or network operations.
 
 
 Hands-on experience with device configuration, network tools, and troubleshooting.
 
 
 
 Technical Skills
 
 
 
 Strong knowledge of Windows OS and Active Directory.
 
 
 Good understanding of LAN/Wi-Fi network setup and configuration.
 
 
 Experience using and managing display systems (MagicInfo, Epson, Ideashare).
 
 
 Basic understanding of cybersecurity and device protection standards.
 
 
 Strong troubleshooting and analytical skills.
 
 
 
 Soft Skills
 
 
 
 Excellent communication skills.
 
 
 Ability to prioritize tasks and work under pressure.
 
 
 High attention to detail and commitment to quality.
 
 
 Strong customer service orientation.
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Incident Resolution Time:
 
 
 Average ticket closure time (SLA) not exceeding 24&ndash;48 hours.
 
 
 
 User Satisfaction Score
 
 
 
 Achieve at least 90% satisfaction in support surveys.
 
 
 
 Device Configuration Quality
 
 
 
 100% adherence to security and configuration standards.
 
 
 At least 95% reduction in configuration-related issues.
 
 
 
 Network &amp; Equipment Availability
 
 
 
 Reduce technical downtime by at least 80%.
 
 
 
 System And Device Updates
 
 
 
 Maintain 100% compliance with scheduled updates.
 
 
 
 Reduction Of Recurring Issues
 
 
 
 Decrease repeated incidents for the same issue by 30%.
</div>

IT Support Technician

In-Telecom

<div><h3 class="jobSectionHeader">Description</h3> 
The Escalation Technician provides advanced technical support to managed services clients, ensuring reliable performance across networks, systems, voice, and security environments. This role serves as an escalation point for Level 1 technicians, resolving complex tickets, assisting with project implementations, and maintaining high standards of service delivery. The Escalation Technician combines technical expertise with strong communication skills to deliver timely solutions and an excellent client experience. Key Responsibilities Provide advanced troubleshooting and resolution for escalated service tickets across network, server, workstation, voice, and security platforms. Address Level 2 issues such as: Resolving complex Active Directory, DNS, and Group Policy errors. Advanced O365 issues (mail flow, shared mailbox permissions, Teams/SharePoint access). Network troubleshooting (switch/VLAN misconfigurations, firewall rule adjustments, VPN issues). VoIP quality issues and SIP trunk escalations. Endpoint performance issues requiring registry or driver-level fixes. Malware or security alerts that require containment and remediation beyond Level 1 capabilities. Perform detailed root cause analysis and implement preventative measures. Support the deployment, configuration, and optimization of MSP-managed tools and platforms. Assist with client onboarding, system upgrades, and project rollouts as directed by senior engineers or project managers. Document all work performed, update tickets thoroughly, and follow internal SOPs for consistency and quality. Monitor SLA adherence and prioritize tasks to ensure service standards are consistently met. Collaborate with Level 1 technicians by providing guidance, mentorship, and knowledge sharing. Escalate unresolved issues to Level 3 engineers or senior staff as appropriate. Participate in on-call rotations and provide after-hours support when needed. Contribute to continuous improvement of processes, documentation, and client experience. Skills, Knowledge &amp; Expertise 2&ndash;4 years of IT support experience, preferably in an MSP or similar service-driven environment. Strong working knowledge of Windows Server, Active Directory, O365, networking fundamentals (DNS, DHCP, VLANs, firewalls), and endpoint management. Familiarity with RMM, PSA, and ticketing systems. Experience supporting VoIP and security platforms is a plus. Excellent troubleshooting and analytical skills with a customer-first mindset. Strong written and verbal communication abilities. Relevant certifications (CompTIA Network+, Security+, Microsoft, Cisco, etc.) preferred but not required. Preferred Qualifications: Proven experience in a similar role, preferably within an MSP environment. Strong technical skills in system and network troubleshooting. Proficiency in configuring and maintaining servers, networks, and IT infrastructure. Excellent communication skills, with the ability to explain complex technical issues to non-technical clients. Ability to work collaboratively in a team-oriented environment. Strong organizational skills with attention to detail. Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Expert) are a plus. 
<h3 class="jobSectionHeader">
Key Responsibilities</h3><div> 
Provide advanced troubleshooting and resolution for escalated service tickets across network, server, workstation, voice, and security platforms. 
</div><ul><li>Address Level 2 issues such as:<ul>
<li>Resolving complex Active Directory, DNS, and Group Policy errors.</li>
<li>Advanced O365 issues (mail flow, shared mailbox permissions, Teams/SharePoint access).</li>
<li>Network troubleshooting (switch/VLAN misconfigurations, firewall rule adjustments, VPN issues).</li>
<li>VoIP quality issues and SIP trunk escalations.</li>
<li>Endpoint performance issues requiring registry or driver-level fixes.</li>
<li>Malware or security alerts that require containment and remediation beyond Level 1 capabilities.</li>
</ul></li><li>Perform detailed root cause analysis and implement preventative measures.</li>
<li>Support the deployment, configuration, and optimization of MSP-managed tools and platforms.</li>
<li>Assist with client onboarding, system upgrades, and project rollouts as directed by senior engineers or project managers.</li>
<li>Document all work performed, update tickets thoroughly, and follow internal SOPs for consistency and quality.</li>
<li>Monitor SLA adherence and prioritize tasks to ensure service standards are consistently met.</li>
<li>Collaborate with Level 1 technicians by providing guidance, mentorship, and knowledge sharing.</li>
<li>Escalate unresolved issues to Level 3 engineers or senior staff as appropriate.</li>
<li>Participate in on-call rotations and provide after-hours support when needed.</li>
<li>Contribute to continuous improvement of processes, documentation, and client experience.</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge and Experience</h3> 
<ul>
<li>
2&ndash;4 years of IT support experience, preferably in an MSP or similar service-driven environment.</li>
<li>Strong working knowledge of Windows Server, Active Directory, O365, networking fundamentals (DNS, DHCP, VLANs, firewalls), and endpoint management.</li>
<li>Familiarity with RMM, PSA, and ticketing systems.</li>
<li>Experience supporting VoIP and security platforms is a plus.</li>
<li>Excellent troubleshooting and analytical skills with a customer-first mindset.</li>
<li>Strong written and verbal communication abilities.</li>
<li>Relevant certifications (CompTIA Network+, Security+, Microsoft, Cisco, etc.) preferred but not required.</li>
</ul><div>Success in This Role 
A successful Escalation Technician delivers consistent, reliable technical support, resolves complex issues with minimal escalation, and helps elevate the overall performance of the service desk team while ensuring a positive client experience. 
</div><div>Preferred Qualifications:</div><ul>
<li>Proven experience in a similar role, preferably within an MSP environment.</li>
<li>Strong technical skills in system and network troubleshooting.</li>
<li>Proficiency in configuring and maintaining servers, networks, and IT infrastructure.</li>
<li>Excellent communication skills, with the ability to explain complex technical issues to non-technical clients.</li>
<li>Ability to work collaboratively in a team-oriented environment.</li>
<li>Strong organizational skills with attention to detail.</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Expert) are a plus.</li></ul> 
<h3 class="jobSectionHeader">
Job Benefits</h3> 
<ul>
<li>
Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>401k</li></ul> 
<h3 class="jobSectionHeader">
About In-Telecom</h3><div>
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div><div> 
In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Escalation Technician

Tech Domain

We are looking for an ONSITE IT &amp; Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area &amp; you may support them as per your availability (weekdays, weekends).Tasks will be L1 &amp; L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation &amp; replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.Base Skill Set:&#9989; Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms&#9989; Professionally trained &amp; certified in IT Infrastructure Library &amp; Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative activities&#9989; Basic understanding of DHCP, DNS, IP addressing, fixing wireless LAN, Ethernet desktop configuration issues, and subnetting.&#9989; Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devicesJob Type: Contract Contract length: 12 monthsPay: Rs1,000.00 - Rs1,500.00 per hourWork Location: On the road

Network Support Engineer

Shawn Stern Computer Services, Inc

Job Summary<ul><li>We are seeking a skilled and motivated IT Service and Support Professional to provide on-site technical support to clients in the Mid-Atlantic region.</li><li>This role involves traveling to various locations to install, troubleshoot, maintain, and repair hardware, software, and network systems.</li><li>The ideal candidate has strong technical and problem-solving skills, excellent communication abilities, and a customer-oriented mindset.</li><li>This position will also perform installation, repair and support for access control and video surveillance equipment.</li><li>A qualified IT Technician will install and maintain computer systems and networks aiming for the highest functionality. You will also &ldquo;train&rdquo; users of the systems to make appropriate and safe usage of the IT infrastructure.</li><li>A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.</li><li>The selected candidate will support customers using MSP tools and applications such as Connectwise, RMM, EDR/XDR and Cyber Security tools and applications</li></ul>Duties<ul><li>Travel to different job sites throughout the day and on occasion may also require late or overnight hours.</li><li>Install and maintain equipment and systems in the field</li><li>Diagnose and troubleshoot issues reported by customers</li><li>Repair equipment and systems as necessary</li><li>Provide technical support and assistance to customers</li><li>Communicate effectively with customers, management and other team members</li><li>Set up hardware and install and configure software and drivers including printers.</li><li>Troubleshoot network issues which will require working knowledge of routers, switches, cabling including fiber and copper, and repair, re-configuration or replacement of network equipment.</li><li>Install, terminate and test network fiber and copper cabling.</li><li>Install and configure a well-functioning LAN/WAN and other networks and manage components (servers, Ips, DNS, DHCP etc.)</li><li>Manage security options and software in computers and networks to maintain privacy and protection from attacks</li><li>Perform regular upgrades and updates to ensure systems remain operational and function efficiently.</li><li>Troubleshoot system failures or bugs and provide solutions to restore functionality</li><li>Assist management to complete projects and assignments as needed or required for customer satisfaction and resolution.</li></ul>Experience<ul><li>Proven experience in technical support or IT help desk roles.</li><li>Strong knowledge of operating systems such as Windows, macOS, and Linux.</li><li>Hands-on experience with computer hardware management and troubleshooting.</li><li>Familiarity with network concepts including LAN/WAN setup, VPNs, firewalls, and network troubleshooting.</li><li>Experience working with IT support tools such as Connectwise ticketing systems.</li><li>Proficiency in Microsoft Office Suite and other common productivity tools.</li><li>Excellent communication skills with the ability to explain technical issues clearly to non-technical users.</li><li>Prior experience in desktop support or end-user support roles is highly desirable. This role is ideal for individuals passionate about technology who thrive in fast-paced environments and are committed to delivering outstanding IT service support to enhance organizational productivity.</li></ul>Requirements<ul><li>Must pass a background check for security clearances</li><li>High school diploma or equivalent</li><li>Ability to work independently and as part of a team</li><li>Valid driver's license and clean driving record</li><li>Thorough knowledge of computer systems and IT components</li><li>Good knowledge of internet security and data privacy principles</li><li>Excellent troubleshooting skills</li><li>Very good communication abilities</li><li>Exceptional organizing and time-management skills</li><li>Solid knowledge of IT systems and applications</li><li>Ability to troubleshoot and repair issues</li><li>Strong communication and interpersonal skills</li><li>Great attention to detail</li><li>Strong technical background in electronics, mechanics, and/or software</li></ul>Physical Requirements<ul><li>Ability to lift and carry heavy equipment up to 50 lbs</li><li>Ability to work in various weather and environmental conditions</li><li>Ability to climb ladders and work at heights up to 30 feet</li></ul>Job Type: Full-timePay: $35.00 - $48.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

IT Service and Support Professional

World Marketing of America, Inc.

We are a well-established Huntingdon County business that is well respected within the hardware industry. Our goal is to promote within, with nearly 80% of our team members being part of our team for 10+ years and 50% for 20+ years. Do you want a job that recognizes hard work and pays accordingly? World Marketing has an opportunity for you!We are seeking an IT Specialist to maintain our computer and phone systems, EDI network, and server setup and maintenance .JOB RESPONSIBILITIESEDI Management:<ul><li>Design, implement, and maintain EDI solutions for trading partners.</li><li>Monitor and troubleshoot EDI transactions and workflows.</li><li>Collaborate with vendors and internal teams to ensure seamless data exchange.</li></ul>E-Commerce Integration:<ul><li>Integrate e-commerce systems with ERP and EDI workflows.</li><li>Troubleshoot and optimize online store performance and data flows.</li></ul>IT Support &amp; Infrastructure:<ul><li>Provide Tier 1&ndash;3 support for hardware, software, and network issues.</li><li>Maintain and upgrade systems, servers, and network infrastructure.</li><li>Manage related user accounts, permissions, and security protocols.</li><li>Set up and manage computers, printers, audio / visual equipment and mobile devices.</li><li>Manage user accounts, including permissions.</li><li>Microsoft 365</li></ul>Systems Integration &amp; Automation:<ul><li>Support integration between ERP systems, EDI platforms, and e-commerce tools and websites.</li></ul>Documentation &amp; Compliance:<ul><li>Maintain technical documentation and SOPs.</li><li>Ensure compliance with data security and privacy standards.</li><li>Fundamental firewall setup, configuration, and troubleshooting knowledge (Sonicwall)</li></ul>Skills and Qualifications:<ul><li>Knowledge of scripting languages</li><li>Project management or vendor coordination experience.</li><li>3+ years in an IT generalist or systems support role required</li><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field or equivalent experience is required.</li><li>Proven experience with EDI platforms (e.g., SPS Commerce) and strong understanding of EDI standards (X12, EDIFACT).</li><li>Familiarity with networking, Windows environments, and cloud services.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to manage multiple projects simultaneously from design to implementation.</li><li>Ability to communicate technical information to coworkers in other departments who may not have knowledge of networking technical terminology.</li><li>Ability to work independently and adapt to changing environments and work processes.</li><li>Good attendance is a must.</li><li>On-site position, limited remote work available</li><li>Salary commensurate with experience</li><li>Any other tasks as assigned by the supervisor.</li></ul>Minimum Requirements<ul><li>High School Diploma or equivalent. Bachelor&rsquo;s Degree preferred.</li><li>Prior IT Systems Technician experience with demonstrated knowledge of networking, hardware and application systems.</li><li>Understanding of Windows OS and Microsoft 365 applications.</li><li>NetSuite experience a plus.</li></ul>Job Type: Full-timePay: $60,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

IT Specialist/Systems Administrator

Xtel Communications, Inc.

<div>
 
 Job description
 
 
 Job Title: Network Support Engineer
 
 
 
 Department
 
 : Advanced Support Group
 
 
 
 Who We Are:
 
 Learn more about Xtel by visiting https://www.xtel.net/about-us/
 
 
 
 
 
 
 Job Summary
 
 
 
 Xtel Communications is searching for a full-time Network Support Engineer to join our Advance Support Group. This individual will be responsible for the triage of escalated service requests from Customer Support Team, incident updates, and interfacing directly with the Xtel Engineering and Field teams and adhering to the corporate defined SLA&rsquo;s. The ideal candidate has experience working in a Customer Support Environment or Network Operations Center (NOC), Security Operations Center (SOC) and has experience with VoIP, Carrier Ethernet, and Managed Security services. Experience in an MSP environment is a plus. This position reports to the Customer Support Manager.
 
 
 
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 &middot;Provides in-depth technical advice and support including real time analysis, design, testing, and&nbsp;&nbsp;operational support of networks, systems, processes, technologies.
 
 
 &middot; Review and update escalated and assigned tickets
 
 
 &middot; Check, validate and update ticket documentation (contact, ticket fields, etc.)
 
 
 &middot; Quickly and accurately prioritize incidents and promote proper Incident/Problem/Change Management
 
 
 &middot; Troubleshoot, escalate, and/or resolve tickets within defined SLAs
 
 
 &middot; Provide technical assistance for escalations from Frontline Support Group
 
 
 &middot; Leverage remote support tools to resolve support requests
 
 
 &middot; Appropriately manage expectations of clients and peers
 
 
 &middot; Identify solutions for hardware, software, and network issues
 
 
 &middot; Be able to work on VoIP (SIP) ladder diagrams, Carrier Ethernet based technologies and Managed Security service related issues.
 
 
 &middot; Assist with special projects as assigned
 
 
 &middot; Occasional travel for customer support issues or training sessions may be required
 
 
 &middot; Participation in on-call rotation with the understanding that this industry is 24/7/365
 
 
 
 
 
 
 Internal/External Communications
 
 
 
 This position requires excellent written and verbal communication skills, due to the customer-facing nature and internal involvement of other organizations. Those in this position should be able to communicate clearly and concisely, while maintaining a friendly and professional demeanor when dealing with customers, as well as peers and upper management.
 
 
 
 
 
 
 Qualifications
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 Minimum Education/Experience Required
 
 
 
 - Bachelor&rsquo;s degree from an accredited college in Information Technology, Computer Science or related field and/or equivalent work experience
 
 
 - Intermediate knowledge of network protocols, configurations, and operations
 
 
 - Exposure to help desk processes and procedures with experience with service desk management tools
 
 
 
 
 
 
 Required Technical Skills
 
 
 
 - 2 - 4 years working with Switching/Routing and VoIP technologies
 
 
 - 2+ years working with a Service Provider Network/Data Center environment
 
 
 - Excellent understanding of Hosted PBX service and associated technologies
 
 
 - Excellent knowledge of network protocols, configurations, and operations
 
 
 - Excellent knowledge of industry routing and switching protocols
 
 
 - Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP
 
 
 - Experience with Cisco, ADTRAN, Fortinet and Ciena hardware
 
 
 - Fortinet certification or equivalent networking certification required
 
 
 - Able to directly perform configuration changes and updates to switches and routers, including VLAN configurations
 
 
 - The ability to use Microsoft Office (Word, Excel, Visio) effectively and other back-office tools
 
 
 - The ability to update and create network diagrams
 
 
 - Knowledge of Windows Operating Systems
 
 
 
 
 
 
 Desired Technical Skills
 
 
 
 - Experience with Metaswitch Hosted PBX platform
 
 
 - Knowledge of Microsoft Collaboration Communications, Microsoft Teams Voice, and has an MS 700 or MS 721 certificate.
 
 
 - Intermediate knowledge of wireless technologies
 
 
 - Good understanding of call flows
 
 
 - Experience with Yealink and Polycom phones
 
 
 - Knowledge of Linux Operating Systems
 
 
 
 - Knowledge of Cybersecurity technologies and products
 
 
 
 
 
 
 
 &nbsp;General Abilities
 
 
 
 - Excellent written and verbal skills
 
 
 - Able to work with high priority or urgent type requests in an escalated manner to ensure timely resolution of issue
 
 
 - Ability to maintain poise and professionalism under pressure
 
 
 &nbsp;
 
 
 
 The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
</div>

Dawat-e-islami

<ul><li>Working knowledge of networking technologies such as LAN, Internet, wireless and IP telephony.</li><li>Configuration &amp; Troubleshooting skills related to routing, switching and security equipment e.g., switches, firewalls.</li><li>Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades.</li><li>Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.</li><li>Securing network system by establishing and enforcing policies, and defining and monitoring access.</li><li>Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks.</li><li>Reporting network operational status by gathering, prioritizing information and lead projects.</li><li>Remote support of on-site engineers and end users.</li><li>Remote troubleshooting and fault finding if issues occur.</li><li>liaising with project management team, Help-Desk team on a regular basis.</li><li>Incident/Problem escalation to the up-level team and follow the defined process.</li></ul>Requirements:<ul><li>Computer Science Graduate.</li><li>Relevant diploma/courses.</li><li>Good to have CCNA certification.</li><li>Project Management, Team Management, Problem Solving.</li><li>LAN &amp; WAN Knowledge, Networking Knowledge, Network Design and Implementation.</li><li>Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning.</li><li>Communication skills (verbal &amp; written).</li></ul>Job Type: Full-timeWork Location: In person

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