new hire onboarding specialist baltimore md hybrid

Chimes

<div><p>Join Chimes &ndash; and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.</p>
<p><b>
Our vast array of services</b> &mdash; educational, employment, vocational, residential, habilitative and behavioral health &mdash; are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve &mdash; those who receive and those who reap the benefits of our innovative, responsive solutions.</p>
<p><b>
Hourly Pay Rate: $25.00 - $29.00 (commensurate with experience)</b></p>
<p><b>
Work Schedule: Monday through Thursday in the office; Fridays work remotely</b></p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Oversee and manage the end-to-end pre-hire and onboarding processes for all prospective new hires.</li>
<li>Work with the prospective new hire to secure successful pre-hire documents/results, including: background checks, drug screens, driving record reviews, fingerprinting, TB testing, physicals, and any required state/federal registry checks.</li>
<li>Send prospective new hires online links to initiate all onboarding documentation needed prior to start.</li>
<li>Schedule cleared new hires to attend New Employee Orientation.</li>
<li>Coordinate with IT and Facilities to secure access and office/cube selection for new hires.</li>
<li>Serve as the primary point of contact for new hires, addressing any questions or concerns.</li>
<li>Collaborate with hiring managers to ensure smooth integration of new employees into their teams.</li>
<li>Maintain and update onboarding materials, checklists, and resources.</li>
<li>Track onboarding progress and collect feedback to continuously improve the process.</li>
<li>Ensure compliance with company policies and legal requirements during the onboarding process.</li>
<li>Provide documentation to defend company against audit or citation by state/local authorities.</li>
<li>Assist with additional HR projects and initiatives as needed.</li>
</ul>
<p><b>REQUIREMENTS:</b></p>
<p><b>
EDUCATION:</b></p>
<p>
High School Diploma or GED/Equivalent required. A Bachelor's Degree in Business Administration, Human Resources, or similar discipline is preferred.</p>
<p><b>
EXPERIENCE</b>:</p>
<ul>
<li>1-3 years of experience in Human Resources, new hire onboarding, or employee relations experience roles.</li>
<li>Strong organizational skills with the ability to multitask and meet deadlines.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficiency in HRIS and onboarding software (UKG/Ultipro or similar experience is ideal).</li>
<li>High level of professionalism and confidentiality.</li>
<li>Ability to work collaboratively with cross-functional teams.</li>
</ul>
<p><b>NOTE: </b>At the discretion of the Vice President of Human Resources, additional related experience and/or education may be substituted in lieu of the requirements specified under Education and Experience.</p>
<p><b>
What&rsquo;s in it for you?
</b></p><p><b>Total Rewards (For Full-Time Employees = &gt;30 hours/week):</b></p>
<ul>
<li>Competitive Pay</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Tuition Reimbursement options</li>
<li>Flexible Spending Accounts (Health, Dependent, and Transportation)</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>Paid Time Off</li>
<li>403(b) with Employer Match</li>
<li>Employee Recognition Programs</li>
<li>Employee Referral Bonus opportunities</li>
<li>Discounts through &ldquo;Tickets at Work&rdquo;</li>
<li>Discounts on Verizon mobile service</li>
<li>And More!</li>
</ul>
<p><b>Want to learn more?</b></p>
<p><b>
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:</b> https://chimes.org/Careers.</p>
<p>
cmd410#</p></div>

New Hire Onboarding Specialist (Baltimore, MD/Hybrid)

Maryland Energy Advisors

<div></div><div><div><b>Accounting and Operations Coordinator</b></div><div><b>
Job Posting</b></div><div><b><i>
Greater Baltimore Area/Hybrid</i></b></div><div></div><div><br>
MD Energy is a rapidly growing energy management company that serves some of the area&rsquo;s largest businesses, including real estate owners, restaurants, and manufacturers. We provide consulting services for utilities across the United States, and we are looking for customer centric individuals to join our team.</div><div></div><p><br>
As the Accounting and Operations Coordinator, you will be primarily responsible for providing operations support to our Field Services company, including managing inventory fulfillment, reconciling job tickets, preparing invoices and assisting with bookkeeping and payroll. You will also support the Operations team with various administrative activities including planning company events, onboarding and offboarding employees, and recruiting. This role requires someone who can work independently, is a quick learner, and can balance multiple projects at once.</p><div></div><div><b><br>
PRIMARY RESPONSIBILITIES</b></div><div></div><div><br>
<ul><li>
Process accounts payable transactions including matching invoices to purchase orders and receipts, ensuring timely approvals and payments, and maintaining accurate vendor records</li><li>
Maintain accounts receivable transactions by recording invoices in Quickbooks ensuring accuracy based on job tickets and contracts and processing payments received</li><li>
Coordinating with Field Services to reconcile job tickets to financial records</li><li>
Assist with inventory fulfillment ensuring accurate and timely order processing and coordinating with Field Services to monitor inventory levels to prevent low stock</li><li>
Maintain accurate records of inventory transactions including purchase and installations and reconcile financial records to Field Services records</li><li>
Assist with periodic inventory validation. Travel to New Jersey required.</li><li>
Record and categorize company transactions in Quickbooks Online</li><li>
Assist with bi-weekly payroll using ADP Workforce Now</li><li>
Support Baltimore office administrative duties including scheduling company meetings, ordering office supplies, arranging lunch for company meetings, and retrieving mail and package deliveries</li><li>
Maintain New Jersey Field Services equipment, including monitoring inventory levels and timely ordering of supplies and equipment to meet operational needs</li><li>
Assist employees with basic support for IT &amp; system issues and facilitate escalation to external IT support if necessary</li><li>
Assist with employee onboarding and offboarding including coordinating 1:1 orientation with other employees, managing system access and deactivation, ordering equipment and facilitating equipment return</li><li>
Schedule interviews for job candidates</li><li>
Assist with Company Culture Committee meetings and activities</li><li>
Assist with planning company events (Virtual and In-person All Hands meetings, Holiday party, etc.)</li><li>
Assist with travel arrangements for employees as needed including booking flights, train, hotels, and ground transportation</li><li>
Provide admin support to the Principals as requested</li><li>
Assist with other projects and assignments as needed</li></ul></div><div><b>
QUALIFICATIONS</b></div><div><ul><li>
Bachelor's Degree is preferred but not required</li><li>
Experience with Quickbooks</li><li>
Strong understanding of accounting principles</li><li>
Handle confidential information with discretion</li><li>
Customer-centric mindset</li><li>
Intermediate experience in MS Excel, including pivot tables and lookups</li><li>
Strong attention to detail, time management, organizational and prioritization skills.</li><li>
Demonstrated ability to effectively manage deadlines and projects with competing priorities</li><li>
Excellent written and oral communication skills.</li><li>
Possess solid quantitative, analytical, and problem-solving skills</li><li>
Outstanding interpersonal skills. Demonstrated ability to connect quickly with others and work effectively at all levels within and outside of the organization, including vendors and business partners</li><li>
Strong conflict resolution skills</li><li>
Ability to work well in a fast-paced environment under pressure in time-critical situations and be productive and self-motivated during slow periods</li></ul></div><div><b>
BENEFITS:</b></div><div>
MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer:</div><ul><li>
Medical, dental and vision health insurance</li><li>
401k</li><li>
Paid time off and paid holidays</li><li>
Wellness Reimbursement</li><li>
Professional Development Reimbursement</li><li>
Regular team meetings and in-person gatherings</li></ul><p>
Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.</p></div>

Accounting and Operations Coordinator

Brighter Days Recovery Center

<p><b>Full‑Time | Multi‑Site Operations- 8 hours and 5 days a week</b></p><p><b>About the Role</b><br/>We are hiring a Practice Manager to lead daily operations across multiple behavioral health/SUD sites. This role ensures patient access, provider coverage, documentation compliance, and revenue integrity. The manager oversees our adherence to our polcies and procedures.</p><p><b>Key Responsibilities</b></p><ul><li>Operations &amp; Access</li><li>Lead daily capacity planning and enforce coverage policies (no more than two staff out per cohort).</li></ul><p>Clinical Coordination &amp; Compliance</p><ul><li>Monitor documentation timeliness and completeness to meet company standards (&ge;98% on-time completion).</li><li>Ensure QA audit readiness and close corrective actions within designated timeframes (&le;14 days).</li><li>Enforce medication follow-up workflows and clinical documentation standards.</li><li>Lead implementation and adherence to operational policies and SOPs.</li></ul><p>Scheduling, Productivity &amp; Payroll Compliance</p><ul><li>Enforce daily productivity standards.</li><li>Coordinate with Payroll to ensure accurate and compliant timesheet submissions.</li><li>Govern Saturday work approvals, ensuring full work day schedules and compliance.</li><li>Monitor minutes captured per day and provider productivity metrics.</li></ul><p>Revenue Integrity &amp; Performance</p><ul><li>Track and maintain clean claim rate and denial rate.</li><li>Analyze denial trends and partner with Finance to implement process improvements.</li><li>Monitor encounter mix, CPT utilization, and overall operational efficiency.</li></ul><p>Leadership &amp; Communication</p><ul><li>Lead daily operational huddles with clinical and scheduling leads.</li><li>Support onboarding and competency tracking for new hires.</li><li>Serve as first escalation point for facility or operational concerns.</li><li>Maintain strong cross-functional communication with QA, Finance, clinical leadership, and scheduling teams.</li><li>Drive consult-first scheduling to reduce therapy backlog and optimize encounter mix.</li><li>Oversee telehealth workflows.</li><li>Monitor time-to-first-consult and throughput metrics.</li></ul><p><b>Qualifications</b></p><ul><li>Proven healthcare operations experience (behavioral health/SUD preferred).</li><li>Strong leadership skills with experience managing KPIs and multi‑site workflows.</li><li>Knowledge of telehealth, payer rules, and clinical documentation standards.</li><li>Excellent communication and problem‑solving abilities.</li><li>Knowledge of medical terminology related to behavioral health and substance use disorders is required.</li><li>Experience with clinic operations, emphasis is on comprehensive healthcare practice management skills.</li><li>Extensive knowledge of EMR/EHR systems such as Epic, ICantNotes, RXNT, Chart Path eClinicalWorks, Dentrix or similar platforms; proficiency in managing medical records and documentation standards.</li><li>Familiarity with healthcare regulations including HIPAA compliance, JAHCO accreditation standards, managed care policies, and utilization management protocols.</li></ul><p>Pay: $60,000.00 - $95,000.00 per year</p><p>Work Location: Hybrid remote in Baltimore, MD 21205</p>

Practice Manager – Behavioral Health/ SUD

Enoch Pratt Free Library

<div><div>The Enoch Pratt Library has an opening for a Special Projects/Program Coordinator to support the Peer Navigator Program. The Program Coordinator will work closely with the Registered Peer Supervisor and Community Impact Manager to provide logistical and administrative support to each cohort of peer trainees.</div><div></div><div>
This is a full-time, multi-year position supported by the Baltimore City Opioid Restitution Fund.</div><div></div><div>
Department: Mobile Services</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $78,000 annually</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><ul><li><div>
Work with library staff and managers to place and schedule the Peer Navigator Workforce (peer trainees) according to the needs of library branches</div></li><li><div>
Assist with the onboarding of new peer trainees</div></li><li><div>
Support the daily activities of peer trainees across library locations</div></li><li><div>
Serve as liaison between Peer Navigator Workforce and library staff</div></li><li><div>
Communicate with program partners as needed: Maryland Peer Advisory Council and Healing City Baltimore</div></li><li><div>
Travel to branch libraries when appropriate for site visits, meetings, training and support</div></li><li><div>
Assist with the procurement, organization, and distribution of program supplies</div></li><li><div>
Assist peer trainees with questions related to scheduling, documentation, time keeping, supplies, and more, and communicate any changes to library staff</div></li><li><div>
Coordinate events including orientation, Fellow Day, Graduation, Narcan trainings, and more</div></li><li><div>
Maintain program web page and marketing materials</div></li><li><div>
Support data collection, organization, and reporting as it applies to the Opioid Restitution Fund grant</div></li><li><div>
Monitor grant compliance to ensure all activities align with funding requirements and organizational obligations for the Baltimore City Mayor&rsquo;s Office of Overdose Response (BCMOOR)</div></li><li><div>
Prepare monthly and quarterly grant reports</div></li><li><div>
Work closely with Community Impact Manager to monitor program budget</div></li></ul><div></div><div><br>
Minimum Qualifications:</div><ul><li><div>
Bachelor's degree in Human Services, Social Work, or Education.</div></li><li><div>
Two years of demonstrated, successful, and increasingly responsible planning and programs experience.</div></li><li><div>
Experience with non-profits, community outreach, or public libraries.</div></li><li><div>
Experience with MS Office and/or Google Suite.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Experience or familiarity with peer recovery and a desire to continue learning about peer recovery work.</div></li><li><div>
Experience with grant reporting and monitoring, or similar report-driven work.</div></li><li><div>
Experience working with diverse communities.</div></li><li><div>
Experience in establishing collaborative relationships with library colleagues as well as a variety of municipal and non-profit agencies and organizations, especially those serving the needs of diverse individuals in an urban setting.</div></li></ul><div></div><div>
Knowledge, Skills and Abilities:</div><ul><li><div>
High personal standards of quality, accuracy and productivity, including a strong attention to detail.</div></li><li><div>
Ability to function both independently and as part of a larger team</div></li><li><div>
Excellent interpersonal and communication skills, including the ability to express oneself through verbal and written correspondence</div></li><li><div>
Ability to create and present information in group and individual settings</div></li><li><div>
Ability to remain poised and flexible in a demanding or fast-paced work environment</div></li><li><div>
Ability to resolve problems and conflict with diplomacy and discretion</div></li></ul><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Peer Program Coordinator

City of Baltimore

<div></div><div><div><i>Salary Range:</i> $87,373.00 - $139,674.00 <i>Annually</i></div><div></div><div><i>
Hiring Salary Range:</i> $87,373.00- $111,279.00 <i>Annually</i></div><div></div><div>
Get to Know Us</div><div></div><div>
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: <div>https://humanresources.baltimorecity.gov/hr-divisions/benefits</div></div><div></div><div>
Job Summary</div><div></div><div>
An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests. Work of this class may involve leading and training less experienced IT Specialists but does not involve full supervisory duties or responsibilities.</div><div>
Alternate market titles: Systems analyst, applications systems analyst/programmer, database specialist, systems programmer, network engineer, GIS analyst, architectural engineer, business analyst, quality improvement specialist, helpdesk analyst, security analyst.</div><div></div><div>
MINIMUM QUALIFICATIONS</div><div></div><div><i><br>
On or before the date of filing the application, each candidate must:</i></div><div></div><div>
Education: Have a Bachelor of Science degree.</div><div></div><div>
AND</div><div></div><div>
Experience: Have four years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing or developing and supporting cloud-based software integration).</div><div></div><div>
OR</div><div></div><div>
Equivalency Notes: Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications <i>may</i> receive additional credit towards education/experience.</div><div></div><div>
Licenses, Registrations, and Certificates: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.</div><div></div><div>
Additional Information</div><ul><li><div>
Previous IT work lead experience is preferred.</div></li><li><div>
Previous IT experience in government is preferred.</div></li></ul><div></div><div>
**APPLICATION DEADLINE: <i>Please submit your application no later than</i><i> 12:00 AM </i><i>on the closing date to be eligible for consideration. **</i></div><div></div><div>
Knowledge, Skills, &amp; Abilities:</div><ul><li><div>
Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.</div></li><li><div>
Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.</div></li><li><div>
Knowledge of current trends and developments in network-based communications systems.</div></li><li><div>
Knowledge of computer-based communications protocols.</div></li><li><div>
Skill in developing database queries and generating reports.</div></li><li><div>
Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.</div></li><li><div>
Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.</div></li><li><div>
Ability to analyze, apply logic and solve technology problems.</div></li><li><div>
Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.</div></li><li><div>
Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.</div></li><li><div>
Ability to schedule and perform preventative and corrective maintenance procedures and repairs.</div></li><li><div>
Ability to write detailed technical reports and analyses.</div></li><li><div>
Ability to develop a working knowledge of computer systems software and operating systems.</div></li><li><div>
Ability to develop systems software and systems software testing procedures.</div></li></ul><div></div><div>
Background Check</div><div></div><div>
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.</div><div></div><div>
Probation</div><div></div><div>
All persons, including current City employees, selected for this position must complete a mandatory six-months' probation.</div><div></div><div>
Eligibility</div><div></div><div>
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.</div><div>
Education Accreditation</div><div></div><div>
Applicants&rsquo; education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.</div><div></div><div>
Selection Process</div><div></div><div>
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.</div><div></div><div>
Examination Process</div><div>
Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.</div><div>
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.</div><div></div><div><br>
Residency &amp; Financial Disclosure</div><div></div><div>
This position is subject to Article I, Section 7-10 of the Baltimore City Code, which mandates that the incumbent both reside and be a registered voter of Baltimore City at the time of appointment or sign a declaration of intent to become a City resident and registered voter within 6 months of the effective date of their appointment. Failure to comply with the declaration of intent will result in immediate termination. <i>You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. T</i>he initial financial disclosure must be submitted within 30 days of hire.</div><div></div><div>
Your Recruiter: Maya McEachern</div><div></div><div><i>
If you have questions regarding this position, please contact </i><i>Maya McEachern, HR Specialist II</i><i> via email at </i><div><i>Maya.mceachern@baltimorecity.gov</i></div><i>.</i></div><div></div><div>
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.</div><div></div><div>
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Security Applications Engineer, IT Specialist IV - Baltimore City Office of Information Technology

<div><div>THIS IS A NON-CIVIL SERVICE POSITION</div><div></div><div><i>
Salary Range:</i></div><div><i>
$43,901.00 - $69,639.00 Annually</i></div><div><i><br>
Hiring Salary Range:</i></div><div><i>
$43,901.00 - $56,770.00 Annually</i></div><div></div><div>
Get to Know Us<br>
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: <div>https://humanresources.baltimorecity.gov/hr-divisions/benefits</div></div><div></div><div>
Job Summary<br>
The Baltimore City Health Department (BCHD) seeks a Peer Educator. This individual should have a background in substance use disorders and their various treatment modalities, harm reduction, sexually transmitted diseases, and HIV prevention to work full-time (40 hours per week) with the Community Risk Reduction Services team. The work involves conducting strategic street-based outreach activities to provide health education and risk reduction counseling, and overdose response training to program participants and various other community stakeholders.</div><div></div><div>
Essential Functions</div><ul><li>
Conducts street-based outreach by visiting communities and canvassing neighborhoods [via mobile health unit, backpacking, tabling, and pop-ups]</li><li>
Develops a relationship with community residents to foster, support and encourage participation in CRRS and other BCHD programs.</li><li>
Provides information to residents about available community resources</li><li>
Provides health and harm reduction education to program participants and the community at large</li><li>
Processes applications or registration forms for services</li><li>
Conducts community-based overdose education and Narcan distribution</li><li>
Distributes new syringes</li><li>
Completes, organizes, and maintains required paperwork</li><li>
Links program participants to drug treatment and other resources</li><li>
Conducts data entry activities</li><li>
May drive a city-owned vehicle; complete daily vehicle inspection report on van; clean exterior and interior; and may maintain all safety conditions in the van.</li><li>
May conduct syringe surveillance and clean-up activities during outreach</li><li>
May conduct maintenance activities associated with the sharps disposal drop boxes</li><li>
May conduct Counseling Testing and Referral (CTR) services</li><li>
Participate in staff meetings to brainstorm ideas for improving services and responding to participants&rsquo; needs.</li><li>
Performs related work as required.</li></ul><div></div><div>
Minimum Qualifications</div><div>
Education: Have a high school diploma or GED equivalent.</div><div><br>
Knowledge, Skills, and Abilities</div><ul><li>
Experience in providing peer education services or closely related professional employment</li><li>
Currently a Maryland Certified Peer Recovery Specialist (CPRS) or working toward certification preferred.</li><li>
Valid Maryland Driver&rsquo;s License required.</li><li>
Strong Interpersonal skills are also required.</li><li>
Excellent verbal and written communication skills including proven dispute resolution skills.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Strong analytical and problem-solving skills.</li><li>
Proficient with Microsoft Office Suite or related software.</li></ul><div></div><div>
Additional Information</div><div></div><div>
Background Check</div><div>
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.</div><div></div><div>
Probation<br>
All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.</div><div></div><div>
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.</div><div></div><div>
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Health Educator, Grant Services Specialist II (NCS) - Baltimore City Health Department

C3EL

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> End User - Field Support</p>
<p><b>
Security Clearance:</b> Secret</p>
<p><b>
Location</b>: Baltimore, MD</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a professional to support the mission in Baltimore, Maryland. This position is full-time on site located at the Department of Transportation, Baltimore MD. Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Updates status of queued service requests with the IT service management system.</p>
<p>
The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>Remote and Deskside Experience troubleshooting hardware and software issues</li>
<li>Troubleshooting Microsoft Windows</li>
<li>Installation and configuration of new machines in a Windows environment</li>
<li>Smart cards / PIV cards (general knowledge)</li>
<li>Experience with Office 365, VPN, Active Directory, Thin Client</li>
<li>Provide Remote Tool Support</li>
<li>Conference Room / VTC Setups</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>U.S. Citizenship.</li>
<li>An active, in-scope US Government issued Secret clearance.</li>
<li>Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.</li>
<li>Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.</li>
<li>Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.</li>
<li>Need to be able to work independently and as part of a team.</li>
<li>Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.</li>
<li>Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.</li>
<li>Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.</li>
<li>Escalates complex problems to upper-level deskside engineers.</li>
<li>Up to 25% travel to various field sites is required, so reliable and independent transportation will be needed.</li>
<li>HDI Technical Support Professional required within six (6) months of employment.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Desired Qualifications:</b></h2>
<div><div><div><ul><li>Familiarity with Remedy, ServiceNow, or other enterprise ITSM/monitoring platforms to provide updates in ITSM systems to document problem resolution progress and meet SLAs.</li>
<li>Understanding of the MAC OS Imaging process using JAMF preferred but not required.</li>
<li>Certifications desirable but not required include A+, Net+, or Sec+.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul> <li>A minimum of a High School diploma or equivalent is required.</li></ul></div>

End User - Field Support

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