night manager

Hilton

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in the hotel industry</li><li>
Previous experience with Front Office Management Systems</li><li>
Previous experience with cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

Mövenpick Hotels & Resorts

Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment. Job Description Night ManagerInspiring and engaging. As a Night Manager, you will be assisting the team for smooth Front Office Operations, and ensure an exceptional guest journey. What You Will Be Doing <ul><li>Lead and manage all aspects of the Front Office Department by assisting Management i.e. Front Office, Guest Relations & Concierge and ensure all service standards are followed with friendly and engaging service</li><li>Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests</li><li>Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices</li></ul> Qualifications <ul><li>Service focused personality is essential and previous leadership experience in similar role for at least 2 years for a reputed 5 Star Hotel in UAE</li><li>Pre-opening experience would be advantageous</li><li>Being Multi-lingual i.e. Arabic / German/French languages would be a Plus</li><li>Prior experience working with Opera or a related system</li><li>Proven ability to build and maintain good relationships with all stakeholders</li><li>Communicate thoughts, actions and opportunities clearly with strong networking skills</li><li>Ability to lead by example, believe in a strong team culture and set the scene for high performance</li></ul> Additional Information Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! <img src="https://www.jobg8.com/Tracking.aspx?JwjScu8ixlJu%2fY66upHpotYGSlxRixqsu" width="0" height="0" />

Houchens Food Group, Inc.

<div>NIGHT MANAGER
ESSENTIAL JOB FUNCTIONS: (duties depend upon which shift is being worked)<ul><li>
Ability to lift and move items weighing up to 50 pounds.</li><li>
Achieves desired gross profit.</li><li>
Achieves desired level of productivity.</li><li>
Projects sales, product movement, labor needs.</li><li>
Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, etc.)</li><li>
Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.</li><li>
Manage, maintain and report as necessary all merchandise and non-merchandise stock.</li><li>
Manage upkeep and condition of all equipment, fixtures, etc. on premises.</li><li>
Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.</li><li>
Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to Store Manager.</li><li>
Attend meetings and contribute to company strategy and policy-making as required.</li><li>
Establishes daily work assignments and priorities for store employees.</li><li>
Receives and unloads truck deliveries using available equipment and according to established guidelines.</li><li>
Conducts store closing procedures</li></ul>
SECONDARY JOB FUNCTIONS:<ul><li>
Performs basic housekeeping duties using available equipment, (mops, brooms, floor scrubbing machines, sanitizing equipment, etc.).</li><li>
Ability to lift and move items weighing over 50 pounds.</li><li>
Follow established guidelines for completion of all required forms, records, reports and verify receipts</li><li>
May order merchandise and supplies according to established guidelines.</li><li>
Standing for extended periods of time to perform job functions.</li><li>
Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.</li><li>
Other duties as assigned.</li></ul>
JOB STANDARDS / REQUIREMENTS:<ul><li>
Follows dress code.</li><li>
Follows established safety policies and procedures.</li><li>
Follows written and oral instructions.</li><li>
Works well with others.</li><li>
Speaks English fluently.</li><li>
Eyesight corrected to 20/20.</li><li>
Hearing corrected to normal range.</li><li>
Possess full range of motion on shoulders, arms, hands, legs, and feet.</li><li>
Has knowledge of total store operations.</li></ul>
Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.
Subject to pre-employment background and drug screening.</div>

NIGHT MANAGER

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25110743
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Monitoring Property Operations
 
 
 
 <ul>
 <li>
 Monitors and ensures compliance with all Guidelines to Operations.
 </li>
 <li>
 Ensures supervisors maintain adequate levels of department supplies.
 </li>
 <li>
 Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
 </li>
 <li>
 Ensures employees are working in a safe environment.
 </li>
 <li>
 Manages all period-end inventories.
 </li>
 <li>
 Directs, monitors, and assists all overnight staff.
 </li>
 <li>
 Ensures guest tracking scores and employee opinion survey goals are achieved.
 
 
 </li>
 </ul>
 
 Supporting Profitability and Revenue Goals
 
 
 
 <ul>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
 </li>
 <li>
 Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
 </li>
 <li>
 Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
 </li>
 <li>
 Administers plans and actions to keep chargebacks and rebates to a minimum.
 </li>
 <li>
 Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
 </li>
 <li>
 Manages employee hours.
 </li>
 <li>
 Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Promotes participation in property safety-related programs.
 </li>
 <li>
 Monitors employee attendance and records absences/tardiness.
 </li>
 <li>
 Promotes teamwork and employee morale.
 </li>
 <li>
 Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
 </li>
 <li>
 Keeps employees informed regarding new operational procedures, standards, or programs.
 </li>
 <li>
 Ensures all employees have complete knowledge of emergency procedures.
 </li>
 <li>
 Ensures constant communication takes place between employees, supervisors and management.
 </li>
 <li>
 Provides orientation for new employees and ensuring all information is entered into computer.
 </li>
 <li>
 Helps direct supervisors to achieve their own development goals.
 </li>
 <li>
 Encourages employee relations through gifts, parties, outings.
 </li>
 <li>
 Creates incentives that will promote better service and profit for the property.
 </li>
 <li>
 Assists operations manager in processing employee payroll weekly.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Mövenpick

<div>Company Description 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. 
Job Description 
Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Director of operation<ul><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Program (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul> 
Qualifications 
College Degree in Business, Hospitality, or Related field preferred<ul><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor<ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul> 
Additional Information 
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

InterContinental Hotels Group

About Vignette Collection Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice, one that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell. Night Manager Responsibilities We like to lead from the front. So, we're looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. Every day is different at IHG, but you'll mostly be: <ul> <li>Leading the way - managing guest experiences, team performance and hotel operations</li> <li>Prioritising workload and ensuring your team deliver authentic, memorable experiences</li> <li>Developing your team's skills to drive results that positively impact on hotel performance</li> <li>Having authentic conversations with guests to resolve issues, queries or concerns</li> <li>Being first point of contact for any critical emergency situations</li> </ul> Requirements <ul> <li>Minimum Diploma or equivalent, some college preferred</li> <li>2 years' front desk/guest service leader experience</li> <li>Must be fluent in spoken and written English</li> <li>Other languages may be preferred</li> <li>Basic mathematics skills</li> <li>Excellent communication, problem solving, reasoning and motivational skills</li> <li>Long periods of standing in the front desk areas and occasional lifting of heavy items</li> <li>Working knowledge of hotel property management systems like Opera beneficial</li> <li>Willingness to work evenings and weekends</li> </ul> Benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.<img src="https://www.jobg8.com/Tracking.aspx?oU0RNjm3xmNZD6qFQNbMbf9Upaxt1xKFm" width="0" height="0" />

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