night manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
Join our Team
Four Seasons Hotel Istanbul at the Bosphorus is looking for a passionate and dynamic Assistant Night Manager to oversee the overnight operations of the hotel.
In this key leadership role, you will ensure that service excellence, guest satisfaction, and safety standards are upheld throughout the night, while leading and inspiring the overnight team to deliver the legendary Four Seasons experience.
What you will do:
<ul><li>Supervise all hotel operations during the overnight shift, ensuring consistent adherence to Four Seasons service standards across all departments.
</li><li>Act as the senior management representative during the night, making key decisions related to guest satisfaction, safety, and security in the absence of senior leaders.
</li><li>Prepare and review the Daily Revenue Report, ensuring the night audit process is completed accurately and on time.
</li><li>Coordinate closely with Front Office, Housekeeping, Concierge, Bell/Valet, and Room Service teams to guarantee seamless communication and service delivery.
</li><li>Conduct regular inspections of public areas and back-of-house spaces to ensure cleanliness, order, and maintenance.
</li><li>Resolve guest concerns or complaints with empathy, professionalism, and follow-through, ensuring glitches are logged, addressed, and prevented from recurring.
</li><li>Supervise, train, and motivate overnight staff, providing constructive feedback, coaching, and recognition to foster a high-performance culture.
</li><li>Maintain strong interdepartmental communication through accurate handovers and detailed reports for the next day&rsquo;s operations.
</li><li>Monitor labor costs and scheduling to maintain service quality while optimizing departmental efficiency.
</li><li>Promote a safe working environment by adhering to all emergency and safety procedures (fire, medical, security incidents, etc.).
</li><li>Support the Rooms Division team in maximizing occupancy and optimizing room revenue through thoughtful inventory management and up-selling initiatives.
</li><li>Uphold the Four Seasons brand promise by embodying the Golden Rule&mdash;treating others as you wish to be treated&mdash;and demonstrating our service philosophy in every interaction.
</li></ul>What you bring:
<ul><li>Minimum 2 years of experience in Front Office or Rooms Division, including supervisory experience, preferably in a luxury hotel environment.
</li><li>Strong leadership, mentoring, and organizational skills with the ability to motivate and inspire a diverse team.
</li><li>Excellent written and verbal English communication skills.
</li><li>Proficiency in Opera PMS and strong computer literacy.
</li><li>Proven ability to handle multiple priorities with grace and calm under pressure.
</li><li>Exceptional guest service mindset and problem-solving abilities.
</li><li>Strong attention to detail and commitment to maintaining the highest operational standards.
</li><li>Positive attitude, professional appearance, and the ability to represent the Four Seasons culture at all times.
</li><li>Flexibility to work overnight hours, weekends, and holidays as required.
</li></ul>About Four Seasons Hotels Istanbul at the Bosphorus
A thriving metropolis that connects continents, cultures, and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations.
Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, resort-like experience that welcomes guests with luxurious sophistication.
Sky&rsquo;s the Limit
Four Seasons Hotels and Resorts has been named to FORTUNE magazine&rsquo;s &ldquo;100 Best Companies to Work For&rdquo; every year since 1998 &mdash; come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees &ndash; people who share a single focus and are inspired to offer great service.
What To Expect
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Business Attire
Complimentary Employee Meals
Discounted Indoor Parking Privileges
&hellip; and so much more!
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Legal Disclaimer
7 Nisan 2016 tarihli Resmi Gazete&rsquo;de y&uuml;r&uuml;rl&uuml;&#287;e giren 6698 say&#305;l&#305; Ki&#351;isel Verileri Koruma Kanunu&rsquo;na istinaden, &ouml;zge&ccedil;mi&#351;inizde yer alan ki&#351;isel bilgileriniz kurum b&uuml;nyesinde olu&#351;acak mevcut ve gelecek i&#351;e al&#305;m talepleri do&#287;rultusunda istihdam ama&ccedil;l&#305; kullan&#305;lacak olup; ki&#351;isel bilgileriniz veri taban&#305;m&#305;zda gizlilik i&ccedil;erisinde saklanacakt&#305;r.
&Ouml;zge&ccedil;mi&#351;inizin veri taban&#305;m&#305;zda bulunmas&#305;n&#305; istemiyorsan&#305;z, l&uuml;tfen contactus.bosphorus@fourseasons.com adresi ile ileti&#351;ime ge&ccedil;iniz.</div>

Assistant Night Manager

Hilton Worldwide, Inc.

Overview Night Manager - Waldorf Astoria Ras Al Khaimah (HOT0C0P8) The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution. What will I be doing? The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.</li> <li>Ensures quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.</li> <li>Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.</li> <li>Oversees the daily shift closing of GSAs and Supervisors.</li> <li>Ensures proper handover to the morning shift.</li> <li>Identifies discrepancies, provides constructive feedback, training and coaching to Team Members.</li> <li>Reports recurring errors to Front Office Manager for further action.</li> <li>Actively participates in training and reviewing Team Member performance.</li> <li>Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.</li> <li>Ensures a speedy resolution of any problems that may arise during the shift.</li> <li>Serves as FPG Champion and ensures each Team Member is equipped with all the necessary tools for successful upselling.</li> <li>Participates in preparation and conducting of Team Member probation/annual reviews.</li> <li>Other duties and projects assigned by the Management.</li> <li>Talks and interacts with guests to help ensure a relaxing and entertaining environment within the hotel.</li> <li>Handles guest relocations whenever necessary.</li> <li>Addresses concerns and reviews the status of overnight operations and issues with concerned department heads to ensure quality.</li> <li>Manages any emergencies or discrepancies during the shift.</li> <li>Assists with the duties of other departments in case of limited staff and upon Management request.</li> </ul> What are we looking for? Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Previous experience in a similar role within a luxury or 5-star hotel.</li> <li>High level of IT proficiency</li> <li>Excellent leadership, interpersonal and communication skills</li> <li>Knowledge of handling hotel emergencies</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work under pressure</li> <li>Ability to multitask and prioritize tasks efficiently.</li> <li>Flexibility to respond to a variety of work situations</li> <li>Ability to work on your own and as part of a team</li> <li>Ability to read, write, speak and understand the English language to communicate effectively with guests and team members to ascertain and document appropriate information.</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>Previous experience in the hotel industry</li> <li>Previous experience with Front Office Management Systems</li> </ul> Previous experience with cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule Full-time Brand : Waldorf Astoria Hotels & Resorts Job : Guest Services, Operations, and Front Office

Night Manager - Waldorf Astoria Ras Al Khaimah

Hilton

Night Manager - Waldorf Astoria Ras Al Khaimah The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution.What will I be doing?The Night Manager oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.</li><li>Ensures quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.</li><li>Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.</li><li>Oversees the daily shift closing of GSAs and Supervisors.</li><li>Ensures proper handover to the morning shift.</li><li>Identifies discrepancies, provides constructive feedback, training and coaching to Team Members.</li><li>Reports recurring errors to Front Office Manager for further action.</li><li>Actively participates in training and reviewing Team Member performance.</li><li>Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.</li><li>Ensures a speedy resolution of any problems that may arise during the shift.</li><li>Serves as FPG Champion and ensures each Team Member is equipped with all the necessary tools for successful upselling.</li><li>Participates in preparation and conducting of Team Member probation/annual reviews.</li><li>Other duties and projects assigned by the Management.</li><li>Talks and interacts with guests to help ensure a relaxing and entertaining environment within the hotel.</li><li>Handles guest relocations whenever necessary.</li><li>Addresses concerns and reviews the status of overnight operations and issues with concerned department heads to ensure quality.</li><li>Manages any emergencies or discrepancies during the shift.</li><li>Assists with the duties of other departments in case of limited staff and upon Management request.</li></ul>What are we looking for?Night Managers serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a similar role within a luxury or 5-star hotel.</li><li>High level of IT proficiency</li><li>Excellent leadership, interpersonal and communication skills</li><li>Knowledge of handling hotel emergencies</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work under pressure</li><li>Ability to multitask and prioritize tasks efficiently.</li><li>Flexibility to respond to a variety of work situations</li><li>Ability to work on your own and as part of a team</li><li>Ability to read, write, speak and understand the English language to communicate effectively with guests and team members to ascertain and document appropriate information.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience in the hotel industry</li><li>Previous experience with Front Office Management Systems</li><li>Previous experience with cash handling</li></ul>What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Work LocationsWaldorf Astoria Ras Al KhaimahScheduleFull-timeBrandWaldorf Astoria Hotels & ResortsJobGuest Services, Operations, and Front Office Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Sales and Business Development</li></ul> Industries <ul><li>Hospitality</li></ul>

Marriott International

<div>Additional Information 
Job Number25175104 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th Street), Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Night Auditor
A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. 
 
What will I be doing? 
As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor must perform the following tasks to the highest standards:
<ul><li>Ensure the maintenance of professional financial standards throughout the hotel</li>
<li>Undertake a review of end-of-day takings against logged reports</li>
<li>Edit all reports to ensure accuracy and full completion</li>
<li>Investigate any anomalies found between daily reports and takings</li>
<li>Train the Night Managers in ensuring the accurate completion of systems and processes</li>
<li>Assist the Night Manager in emergency situations</li>
</ul>What are we looking for? 
Night Auditors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Pride in ensuring the accuracy of work and encourages Team Members to do the same</li>
<li>Strong analytical skills</li>
<li>Computer literate, with particularly strong knowledge of Microsoft Excel</li>
<li>Understanding of the responsibilities of other areas within the Finance Department</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working in a hotel Finance Department</li>
<li>Previous experience working in Front Office or hotel outlets</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Auditor

Atlantis

Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Job Type: Full-time
Key Responsibilities
<ul>
<li>Oversee front office, lobby, and front services operations during night shifts to ensure smooth guest experiences.</li>
<li>Coordinate between Front Office, Housekeeping, Engineering, and other departments for efficient guest service delivery.</li>
<li>Monitor arrivals, departures, and in-house guests to ensure service consistency and adherence to brand standards.</li>
<li>Resolve guest issues promptly and effectively, ensuring satisfaction and positive feedback.</li>
<li>Manage the night audit process and review daily operational reports.</li>
<li>Support and guide night staff, ensuring proper training, grooming, and adherence to policies.</li>
<li>Maintain a visible presence in the lobby to engage with guests and anticipate service needs.</li>
<li>Review VIP arrivals and ensure all special requests and amenities are properly arranged.</li>
<li>Uphold safety and security procedures throughout night operations.</li>
<li>Act as the senior management representative during night hours, making decisions in the absence of higher management.</li>
</ul>
Skills Set
<ul>
<li>Front Office and Guest Relations Management</li>
<li>Night Audit and Operations Oversight</li>
<li>Leadership and Team Development</li>
<li>Complaint Resolution and Service Recovery</li>
<li>Cross-Department Coordination</li>
<li>Time and Resource Management</li>
<li>Customer Service Excellence</li>
</ul>
Why Join Us
<ul>
<li>Work at one of Dubai s most prestigious resorts renowned for luxury and innovation.</li>
<li>Be part of a passionate and multicultural team delivering unforgettable guest experiences.</li>
<li>Competitive compensation with world-class benefits and training opportunities.</li>
<li>Opportunities for career growth within the Atlantis brand.</li>
</ul>

Night Resort Assistant Manager

Raffles

<div>Company Description 
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites &amp; duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka&rsquo;aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms. 
Job Description 
<ul><li>
Will be knowledgeable of the whole Hotel facilities and services provided.</li><li>
Adhere to his/her limit of authority as outlined by management, and will fully</li><li>
Understand the Hotel policies, procedures and regulations per Fairmont standards.</li><li>
Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In Room Dining, Royal Service, Engineering, Security, etc.), and then following up to ensure that the guest has been satisfied.</li><li>
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment.</li><li>
To ensure guests queries are dealt with in a helpful and professional manner and</li><li>
 Inform the FOM or AFOM in case of issues that cannot be easily resolved.</li><li>
Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).</li><li>
Adheres to and promotes the Company&rsquo;s Health &amp; safety policies to ensure a safe work environment, will be knowledgeable about all safety &amp; emergency procedures and emergency action plan.</li><li>
 Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety &amp; security of the hotel, colleagues and guests.</li><li>
Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.</li><li>
Participate in the monthly communication meetings</li><li>
Providing daily feedback about the operation to the GM and the Hotel Manager as</li><li>
They require through multiple ways like incidents report, Night Manager Report, Complaint&rsquo;s report with supporting documentation and final accurate conclusions.</li><li>
Complete preparation work and administration work which the Assistant Front Office Manager has passed on.</li><li>
Supervise the work of the front office supervisors. Review the achieved tasks of their daily check list.</li><li>
Ensures that all Front Office Standards of Service &amp; Operational Procedures are adhered.</li><li>
Reviewing VIP reports for 7 days ahead and coordinating all necessary arrangements with concerned departments.</li><li>
Ensuring that the daily VIPs are welcomed and escorted to their rooms with the assistance of the guest relations team.</li><li>
Monitor and deal with all pre-Registered bookings and all No-Show guests.</li><li>
Handling the inventory during sold out days.</li><li>
Complete all the necessary preparations for the beginning of the early shift on reception.</li><li>
Move around the hotel to interact with as many guests and staff as possible</li><li>
Provides Guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office colleagues and working instantly on creating a job Satisfaction to everyone.</li><li>
Monitoring colleagues&rsquo; performance and dealing with employees&rsquo; grievances and problems. Coaching them and taking the corrective actions when necessary.</li><li>
Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office.</li><li>
Oversee all contracted staff working overnight in the hotel, recording any issues that may arise for handover to relevant department head in the morning.</li><li>
Oversee the employee dining room and ensure all staff receive appropriate meal break during their shift.</li><li>
Monitor and inspect Overnight cleaning team, ensuring highest level of cleanliness and work efficiencies at all times.</li><li>
Run the audit reports on the PMS that will be required by Income Audit the next day, Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts.</li><li>
Perform all necessary reconciliations and audit functions for the reception in order to complete the day&rsquo;s business.</li><li>
Ensure that all financial reporting is maintained and accurate inclusive of reviewing financial reports to ensure accuracy (Rooms Audit)</li><li>
Ensure that all of the Food &amp; Beverage outlets have handed over the relevant paper work to allow the days business to be completed.</li><li>
Complete all necessary computer system back-ups.</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Personal Attributes<ul><li>
Strong written and verbal communication skill in English and Arabic</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul> 
Your skills and experience include: 
<ul><li>
Minimum 4 years&rsquo; experience in Front Office Operations in a luxury property preferred</li><li>
Strong interpersonal and problem-solving abilities necessary</li><li>
Must be a highly organized person with strong planning skills</li><li>
Goal and results oriented</li><li>
Analytical skills, strength as a developer and a leader of others are essential</li><li>
International experience an asset</li><li>
Energetic, enthusiastic, self-motivated and a charismatic team player</li><li>
Excellent command of spoken &amp; written English-Arabic</li><li>
Knowledge in Opera system</li><li>
Ability to work on shift basis</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Duty Manager

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