night manager

Hilton

<div>
 A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Serve as a point of contact for regular and VIP Guests
 </li>
 <li>
 Complete Night Audit duties
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
 </li>
 <li>
 Manage, record and promptly resolve issues or emergencies that arise
 </li>
 <li>
 Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
 </li>
 <li>
 Act in accordance with all security and emergency procedures and manage the instigation of these, as required
 </li>
 <li>
 Compile adequate handover to Early staff / Duty Manager
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Conduct annual and mid-year Appraisals with Team Members
 </li>
 <li>
 Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in the hotel industry
 </li>
 <li>
 Previous experience with Front Office Management Systems
 </li>
 <li>
 Previous experience with cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Night Manager

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking an exceptional Night Manager to join our prestigious hotel in Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring outstanding guest experiences and maintaining the highest standards of service excellence.<ul><li>
Assist the Room Divisions Manager and Assistant Front Office Manager in overseeing daily front desk operations and guest services</li><li>
Coordinate front desk activities to ensure exceptional customer service and smooth check-in/check-out processes</li><li>
Collaborate with the Room Divisions Manager and Assistant Front Office Manager in recruiting, training, and evaluating front desk team members</li><li>
Foster a positive team dynamic that empowers staff to consistently deliver superior guest service</li><li>
Provide ongoing coaching and support to maintain high operational standards</li><li>
Supervise reservation management, ensuring all special requests are accommodated</li><li>
Monitor guest satisfaction throughout their stay and proactively address any concerns</li><li>
Implement and promote the hotel's loyalty program</li><li>
Work closely with other departments such as Housekeeping, Food &amp; Beverage, and Security to ensure a seamless guest experience</li><li>
Assist in managing budgets and financial targets for the Front Office department</li><li>
Stay updated on local events and attractions to provide knowledgeable recommendations to guests</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management, Hotel Administration, or a related field</li><li>
Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role in hospitality</li><li>
Exceptional communication and interpersonal skills, with a strong focus on customer service</li><li>
Demonstrated ability to lead, motivate, and develop a team</li><li>
Excellent problem-solving skills and ability to make quick decisions in high-pressure situations</li><li>
Strong attention to detail and superior organizational abilities</li><li>
Proficiency in hotel management software and property management systems</li><li>
In-depth knowledge of hospitality industry standards and best practices</li><li>
Familiarity with local culture, customs, and attractions in Dubai and the UAE</li><li>
Flexibility to work varying shifts, including weekends and holidays</li></ul> 

Additional Information 
A wonderful property just 5 minutes away from Dubai Airport &amp; 250 meter from GGICO metro station.</div>

Marriott International

<div>Additional Information 
Job Number26041916 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Amaala, One Marriott Drive, Amaala, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Monitoring Property Operations
<ul><li>Monitors and ensures compliance with all Guidelines to Operations.</li></ul>
<ul><li>Ensures supervisors maintain adequate levels of department supplies.</li></ul>
<ul><li>Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).</li></ul>
<ul><li>Ensures employees are working in a safe environment.</li></ul>
<ul><li>Manages all period-end inventories.</li></ul>
<ul><li>Directs, monitors, and assists all overnight staff.</li></ul>
<ul><li>Ensures guest tracking scores and employee opinion survey goals are achieved.</li></ul> 
Supporting Profitability and Revenue Goals
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.</li></ul>
<ul><li>Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.</li></ul>
<ul><li>Administers plans and actions to keep chargebacks and rebates to a minimum.</li></ul>
<ul><li>Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.</li></ul>
<ul><li>Manages employee hours.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Promotes participation in property safety-related programs.</li></ul>
<ul><li>Monitors employee attendance and records absences/tardiness.</li></ul>
<ul><li>Promotes teamwork and employee morale.</li></ul>
<ul><li>Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.</li></ul>
<ul><li>Keeps employees informed regarding new operational procedures, standards, or programs.</li></ul>
<ul><li>Ensures all employees have complete knowledge of emergency procedures.</li></ul>
<ul><li>Ensures constant communication takes place between employees, supervisors and management.</li></ul>
<ul><li>Provides orientation for new employees and ensuring all information is entered into computer.</li></ul>
<ul><li>Helps direct supervisors to achieve their own development goals.</li></ul>
<ul><li>Encourages employee relations through gifts, parties, outings.</li></ul>
<ul><li>Creates incentives that will promote better service and profit for the property.</li></ul>
<ul><li>Assists operations manager in processing employee payroll weekly.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

The Home Depot

<div>Position Purpose:
Night Replenishment Managers (NRM) are members of the store leadership team and oversees freight handling activities. NRMs supervise the freight unload, pack out, and pack down processes. NRMs communicate priorities, ensure nightly tasks are completed, and freight is moving smoothly throughout the store. This position will be expected to teach, coach, and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. NRMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the NRM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies &amp; standards, completing specified safety training, immediately correcting hazards &amp; unsafe conditions and working safely as to not endanger themselves, co-workers, vendors, or customers. 
 
Key Responsibilities:<ul><li>
25% - People - Provide in the moment coaching based on observations and behavior. Partners with Night Operations ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to Night Operations ASM on associate performance and participate in talent planning for all hourly associates. Assist SM and Night Operations ASM with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive &quot;call outs&quot; and communicate with Night Operations ASM and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.</li><li>
25% - Replenishment - Partner with Night Operations ASM to determine responsibilities to drive efficiencies and overnight productivity. Direct supervision of the Consistent Unload, Directed Packout, and Purge Pack down processes. Execute Quality Walks to ensure associates are completing the Packout process correctly. Ensure all trucks and trailers are received and unloaded timely and efficiently. Ensure all freight is packed out or placed in overhead quickly and efficiently. Ensure that all trash is cleaned up and the store is Grand Opening ready at the end of the shift. Prioritize and communicate messages and tasks to all associates and leaders in store.</li><li>
25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.</li><li>
25% - Shared Manager On Duty - Perform Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Store Manager</li><li>
This Position has 0 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:
<ul><li>Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.</li></ul> 
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:
<ul><li>None</li></ul> 
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>None</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:
<ul><li>None</li></ul>
Minimum Leadership Experience:
<ul><li>None</li></ul> 
Preferred Leadership Experience:
<ul><li>None</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Directs Work</li><li>
Builds Effective Teams</li><li>
Drives Engagement</li></ul></div>

Night Replenishment Manager

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