noc analyst

Koch

<div>Your Job
The Networking Operations Center Analyst will report to the Supervisor of the KCC and will be part of a global team that is the first line of response for Facility Technologies Team. The NOC Analyst will work with colleagues towards resolving complex issues with innovative and efficient solution.
Our Team
The Networking Operations Center Analyst will be a part of a global team that will manage Facilities Technology group that supports Molex. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Capability Center (KCC) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function.
What You Will Do
<ul><li>Monitoring global network, data center, and facility systems through real-time dashboards and alerting tools.
</li><li>Performing first-level triage on incidents and escalating issues based on severity and predefined workflows.
</li><li>Coordinating with vendors and onsite technicians during maintenance, deployments, or outages.
</li><li>Managing security and access requests while maintaining accurate audit records.
</li><li>Overseeing application and batch job executions, including initiating restarts when required.
</li><li>Documenting incidents, environmental alerts, and access-related events with clear and timely updates.
</li><li>Supporting operations across multiple time zones as part of a small, collaborative NOC team.
</li><li>Continuously learning new tools, technologies, and automation methods to enhance operational efficiency.</li></ul>
Who You Are (Basic Qualifications)
<ul><li>Excellent communication and interpersonal skills.
</li><li>1+ years supporting a Network environment/Windows OS.
</li><li>Basic knowledge of Windows Servers, DHCP, DNS
</li><li>Excellent technical, diagnostic, and troubleshooting skills.
</li><li>Experience working with ticketing systems (i.e., Service Now)
</li><li>Basic knowledge with network monitoring tools.</li></ul>
What Will Put You Ahead 
 
<ul><li>Knowledge of Data Center technologies -including environmental monitoring, structured cabling, power/cooling systems, and facility-IT integrations.
</li><li>Exposure to Physical Security systems - CCTV, Access Control, security platforms, and integrated low-voltage systems.</li><li>
Scripting &amp; automation proficiency - Python, PowerShell, or Bash for monitoring, alerting, workflow automation, and predictive maintenance.
</li><li>Experience with AI-driven tools - creating or supporting chatbots, automated support workflows, or AI-based maintenance scripts.
</li><li>Hands-on experience with Audio/Video, IPTV, and converged facility technology systems.</li><li>
Mechanical, Electrical, or Electronics engineering background - especially with BMS, environmental sensors, or facility equipment integration</li></ul> 

Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.</div>

Network Operations Center Analyst

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 
 
 
 
 
 
 We are seeking for
 
 Command Center Analyst
 
 Position
 
 
 
 
 
 
 Position Details:
 
 
 
 
 Command Center Analyst
 
 (1 year Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)
 
 
 
 
 Engagement Type: Contract &mdash; 1 year (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 2+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
 </li>
 <li>
 Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
 </li>
 <li>
 Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
 </li>
 <li>
 Operate in a 24x7 shift environment (including night and weekend shifts).
 </li>
 <li>
 Maintain event logs and document issues accurately for further triage and resolution.
 </li>
 <li>
 Support initial validation of events (false positive elimination) based on standard checks.
 </li>
 <li>
 Collaborate with L1/L2 support teams for incident handover or follow-up.
 </li>
 <li>
 Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
 </li>
 <li>
 Assist in upkeep of monitoring dashboards and tools under supervision.
 </li>
 <li>
 Participate in periodic system health checks and basic IT operations tasks based on SOPs.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;5 years in NOC/Helpdesk/Operations
 </li>
 <li>
 Familiarity with monitoring tools.
 </li>
 <li>
 ITIL Foundations
 </li>
 <li>
 Strong communication Skills.
 </li>
 <li>
 Readiness for 24&times;7 shifts.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Command Center Analyst

VaporVM

<div><div><div>Date Posted:</div>
24 December, 2025</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>NOC &amp; Call Center Manager

Position Summary

The NOC &amp; Call Center Manager leads both the technical 24&times;7 Network Operations Center and the customer-facing Call Center. This role ensures IT service uptime and excellent end-user support by managing teams, tools, processes, and escalations under one umbrella.

Core Responsibilities
<ul><li>Manage NOC operations (infrastructure, network, cloud monitoring) and Call Center operations(customer service, helpdesk).</li></ul>
<ul><li>Define and monitor KPIs across both domains (MTTR, SLA uptime, AHT, FCR, CSAT).</li></ul>
<ul><li>Oversee workforce scheduling, 24&times;7 coverage, and rotation planning.</li></ul>
<ul><li>Lead incident management, escalation handling, and major incident communication.</li></ul>
<ul><li>Ensure integration of monitoring tools (NOC) with ITSM/ticketing systems (Call Center).</li></ul>
<ul><li>Provide leadership, training, and career paths for L1 Operators, L2 Engineers, and Call Center Agents.</li></ul>
<ul><li>Generate executive reports for management and drive continuous service improvement.</li></ul>

Required Experience
<ul><li>12+ years in IT operations, customer service, or service management.</li></ul>
<ul><li>5+ years in managing NOC, SOC, or Call Center operations.</li></ul>

Skills
<ul><li>Strong command of ITIL, ISO 20000 for service operations.</li></ul>
<ul><li>Leadership and staff development across technical and customer teams.</li></ul>
<ul><li>Proficiency in NOC monitoring tools (Dynatrace, vROps, SolarWinds) and Call Center CRM/IVR systems.</li></ul>
<ul><li>Crisis management and cross-functional stakeholder engagement.</li></ul>
<ul><li>Arabic Language Business Proficiency</li></ul>

Certifications
<ul><li>ITIL v4 Managing Professional (mandatory).</li></ul>
<ul><li>PMP or PgMP (preferred).</li></ul>
<ul><li>Customer Service/Call Center Operations certification (preferred).</li></ul>

Key Deliverables
<ul><li>Unified operational dashboard covering NOC and Call Center performance.</li></ul>
<ul><li>Monthly SLA, uptime, and customer satisfaction reports.</li></ul>
<ul><li>Staff training, shift rotation plans, and workforce optimization schedules.</li></ul>
<ul><li>Incident and problem management reports with root cause analysis.</li></ul>

KPIs
<ul><li>Service Availability &amp; SLA compliance.</li></ul>
<ul><li>MTTR / MTTA (technical incidents).</li></ul>
<ul><li>First Call Resolution (FCR) &amp; CSAT (customer support).</li></ul>
<ul><li>Staff productivity and schedule adherence.</li></ul>

Reporting

Reports to Head of IT (Deputy CTO/CTO), with dotted-line reporting to Customer Experience leadership.</div></div>

NOC & Call Center

SME Electromechancial

SME Electromechanical is looking for a site-ready Electrical Engineer to join our team immediately. Please note the specific visa requirements before applying.The Criteria:<ul><li>Experience: Minimum 5 years of site experience in MEP projects.</li><li>Expertise: LV/MV panels, lighting, power distribution, and ELV systems.</li><li>Visa Status: Must hold a Freelance Visa or Own Residence Visa.</li><li>Sponsorship: SME will NOT provide visa sponsorship for this position.</li><li>NOC: A valid No Objection Certificate (NOC) is mandatory.</li></ul>Apply to: jp@smeuae.com (Subject line: Electrical Engineer - Freelance Visa)Job Type: Full-timeApplication Question(s):<ul><li>Visa Status: Must hold a Freelance Visa or Own Residence Visa.</li></ul>Sponsorship: SME will NOT provide visa sponsorship for this position. NOC: A valid No Objection Certificate (NOC) is mandatory.Experience:<ul><li>Site: 5 years (Required)</li><li>MEP: 5 years (Required)</li><li>Electrical Engineer: 5 years (Required)</li></ul>

Site Electrical Engineer

Cybernet Internet Services Pvt. Ltd.

Job descriptionCompany: Cyber Internet Services (Pvt.) Limited (CYBERNET)Position: Intern &ndash; NOCDepartment: Network Operation Center (NOC)Job Location: Islamabad (onsite)Overall, Scope: The NOC Intern will support day-to-day network operations, monitoring, and troubleshooting to ensure smooth service delivery. The role involves assisting senior engineers in resolving technical issues, maintaining network performance, and documenting processes. This internship provides hands-on exposure to ISP operations, offering a strong foundation for a career in networking and IT infrastructure.Requirements:<ul><li>Master&rsquo;s or Bachelor&rsquo;s degree in computer science or IT / AI engineering.</li><li>CCNP or equivalent (certified) is preferred.</li><li>Background in ISP will be preferred.</li><li>Knowledge of Network Operations /functions.</li><li>Good communication skills.</li></ul>How to Apply:Ready to take the first step towards an exciting sales career? Send your resume to careers@cyber.net.pk with &quot; Intern - NOC - ISB &quot; as the subject line.Why Cybernet?Join a team where growth and opportunity meet, fostering both personal and professional development.Industry<ul><li>Information Technology &amp; Services</li></ul>Job Type: InternshipWork Location: In person

Intern - Network Operations Center

Amazon

Transportation Specialist - Transportation, NOC Outbound NOC (Network Operations Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. This role is a part of the centralized Network Operations Centre (NOC) org part of Amazon India. This role is based in Dalian, China and will be required to work for Amazon Japan. Key job responsibilities <ul> <li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li> <li>Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus</li> <li>Develop and/or understand performance metrics to assist with driving business results</li> <li>Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by NOC</li> <li>Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data</li> <li>Must be able to systematically elevate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered</li> <li>Work within various time constraints to meet critical business needs, while measuring and identifying activities performed</li> <li>Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and variances to goals, and present these findings in a review forum</li> <li>Providing real-time customer experience by working in 24 7 operating environment (INCLUDING NIGHT SHIFT)</li> </ul> Basic Qualifications <ul> <li>Speak, write, and read fluently in Japanese at a business level or above (N1+)</li> </ul> Preferred Qualifications <ul> <li>Experience with end-to-end ownership of major project deliverables</li> </ul> Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Location: SE, Sodermanland County, Katrineholm Posted: July 2, 2025 (Updated 13 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Transportation Specialist - Transportation, NOC Outbound

NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Key Job Responsibilities <ul> <li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li> <li>Must be able to systematically elevate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.</li> <li>Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum.</li> <li>Providing real time customer experience by working in a 24 7 operating environment.</li> </ul> A Day in the Life A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in written and oral form. About the Team A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals - Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick up to delivery. Basic Qualifications <ol> <li>Bachelor's degree</li> <li>12-24 months of work experience</li> <li>Good communication skills</li> <li>Proficiency in Excel (pivot tables, vlookups)</li> <li>Demonstrated ability to work in a team in a very dynamic environment</li> </ol> Preferred Qualifications <ul> <li>Graduate with Bachelor's degree</li> <li>Good logical skills</li> <li>Good communication skills</li> </ul> Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Transportation Representative, Trans SME

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