noc manager

VaporVM

<div>
 <p>
  We are seeking an experienced and results-driven
  <strong>
   NOC &amp; Call Center Manager
  </strong>
  to lead and integrate our 24&times;7 Network Operations Center (NOC) and Customer Call Center operations. This leadership role is responsible for ensuring high service availability, operational excellence, and superior customer experience by managing technical infrastructure monitoring and end-user support under a unified service management framework.
 </p>
 <p>
  The ideal candidate will possess strong operational leadership experience, deep knowledge of IT service management frameworks, and proven expertise in managing both technical and customer-facing teams.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Operational Leadership
  </strong>
 </p>
 <ul>
  <li>
   Oversee 24&times;7 NOC operations including infrastructure, network, and cloud monitoring.
  </li>
  <li>
   Manage Call Center operations including customer service, helpdesk, and incident logging.
  </li>
  <li>
   Ensure seamless integration between monitoring tools and ITSM/ticketing systems.
  </li>
  <li>
   Develop and maintain a unified operational dashboard covering NOC and Call Center performance.
  </li>
 </ul>
 <p>
  <strong>
   Service Management &amp; Performance
  </strong>
 </p>
 <ul>
  <li>
   Define, implement, and monitor KPIs such as:
  </li>
  <li>
   MTTR (Mean Time to Resolve)
  </li>
  <li>
   MTTA (Mean Time to Acknowledge)
  </li>
  <li>
   SLA Compliance &amp; Service Availability
  </li>
  <li>
   AHT (Average Handling Time)
  </li>
  <li>
   FCR (First Call Resolution)
  </li>
  <li>
   CSAT (Customer Satisfaction)
  </li>
  <li>
   Lead incident management, escalation handling, and major incident communication.
  </li>
  <li>
   Drive root cause analysis (RCA) and continuous service improvement initiatives.
  </li>
  <li>
   Ensure compliance with ITIL and ISO 20000 service management standards.
  </li>
 </ul>
 <p>
  <strong>
   Workforce &amp; Team Management
  </strong>
 </p>
 <ul>
  <li>
   Plan workforce scheduling and 24&times;7 shift rotations to ensure uninterrupted coverage.
  </li>
  <li>
   Lead, mentor, and develop L1 Operators, L2 Engineers, and Call Center Agents.
  </li>
  <li>
   Establish structured training programs and career progression pathways.
  </li>
  <li>
   Optimize staffing models and productivity metrics.
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; Governance
  </strong>
 </p>
 <ul>
  <li>
   Prepare executive-level reports on SLA performance, uptime, and customer satisfaction.
  </li>
  <li>
   Present monthly operational reviews to senior management.
  </li>
  <li>
   Collaborate with IT leadership and Customer Experience teams to enhance service delivery.
  </li>
 </ul>
 <p>
  <strong>
   Required Experience
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    12+ years
   </strong>
   of experience in IT operations, service management, or customer service environments.
  </li>
  <li>
   At least
   <strong>
    5+ years in a leadership role
   </strong>
   managing NOC, SOC, or Call Center operations.
  </li>
  <li>
   Demonstrated experience managing 24&times;7 operational environments.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong command of
   <strong>
    ITIL framework and ISO 20000
   </strong>
   standards.
  </li>
  <li>
   Proven leadership across both technical and customer-facing teams.
  </li>
  <li>
   Hands-on experience with NOC monitoring tools such as:
  </li>
  <li>
   Dynatrace
  </li>
  <li>
   VMware vRealize Operations
  </li>
  <li>
   SolarWinds
  </li>
  <li>
   Familiarity with Call Center CRM and IVR systems.
  </li>
  <li>
   Excellent crisis management and stakeholder communication skills.
  </li>
  <li>
   Strong analytical and reporting capabilities.
  </li>
  <li>
   <strong>
    Arabic language proficiency (business level) is mandatory.
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   Certifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    ITIL v4 Managing Professional (Mandatory)
   </strong>
  </li>
  <li>
   PMP or PgMP (Preferred)
  </li>
  <li>
   Customer Service or Call Center Operations Certification (Preferred)
  </li>
 </ul>
 <p>
  <strong>
   Key Deliverables
  </strong>
 </p>
 <ul>
  <li>
   Unified performance dashboard covering NOC and Call Center metrics.
  </li>
  <li>
   Monthly SLA, uptime, MTTR, FCR, and CSAT reports.
  </li>
  <li>
   Workforce optimization and shift rotation plans.
  </li>
  <li>
   Incident and problem management reports with documented RCA.
  </li>
  <li>
   Continuous improvement roadmap for service excellence.
  </li>
 </ul>
 <p>
  <strong>
   KPIs
  </strong>
 </p>
 <ul>
  <li>
   Service Availability &amp; SLA Compliance
  </li>
  <li>
   MTTR / MTTA
  </li>
  <li>
   First Call Resolution (FCR)
  </li>
  <li>
   Customer Satisfaction (CSAT)
  </li>
  <li>
   Staff productivity &amp; schedule adherence
  </li>
 </ul>
 <p>
  <strong>
   Reporting Structure
  </strong>
 </p>
 <ul>
  <li>
   Reports directly to
   <strong>
    Head of IT (Deputy CTO / CTO)
   </strong>
  </li>
  <li>
   Dotted-line reporting to
   <strong>
    Customer Experience Leadership
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Seniority Level
  </li>
  <li>
   Mid-Senior level
  </li>
  <li>
   Industry
  </li>
  <li>
   IT Services and IT Consulting
  </li>
  <li>
   Employment Type
  </li>
  <li>
   Full-time
  </li>
  <li>
   Job Functions
  </li>
  <li>
   Information Technology
  </li>
  <li>
   Skills
  </li>
  <li>
   IT Operations
  </li>
  <li>
   Operations
  </li>
  <li>
   Network Operations Center (NOC)
  </li>
  <li>
   Management
  </li>
  <li>
   IT Service Management
  </li>
  <li>
   Customer Satisfaction
  </li>
  <li>
   Staffing Models
  </li>
  <li>
   IT Escalation
  </li>
  <li>
   Customer
  </li>
 </ul>
</div>


NOC Manager

Confidential

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a highly experienced and results-driven
  <strong>
   NOC Manager
  </strong>
  to lead our Network Operations Center (NOC) team. The NOC Manager will be responsible for ensuring 24/7 network availability, overseeing network monitoring and incident management processes, and maintaining high operational standards for performance, reliability, and security. This role requires a proactive leader with strong technical expertise and excellent people management skills to ensure efficient coordination, communication, and continuous improvement of network operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Network Operations &amp; Monitoring
  </strong>
 </p>
 <ul>
  <li>
   Oversee the day-to-day operation of the NOC, ensuring continuous network performance monitoring and incident response.
  </li>
  <li>
   Establish and enforce best practices for proactive monitoring of network systems, hardware, and services.
  </li>
  <li>
   Ensure network availability and uptime targets are consistently met or exceeded.
  </li>
  <li>
   Manage escalation and resolution of network incidents in coordination with engineering and infrastructure teams.
  </li>
 </ul>
 <p>
  <strong>
   2. Incident &amp; Problem Management
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage major network incidents, ensuring timely resolution and communication with stakeholders.
  </li>
  <li>
   Implement and maintain incident response processes, escalation procedures, and SLA compliance.
  </li>
  <li>
   Conduct root cause analysis (RCA) and ensure corrective and preventive actions are effectively implemented.
  </li>
  <li>
   Prepare incident reports and present findings to senior management.
  </li>
 </ul>
 <p>
  <strong>
   3. Team Leadership &amp; Development
  </strong>
 </p>
 <ul>
  <li>
   Manage, mentor, and develop the NOC engineering team, ensuring strong technical and professional performance.
  </li>
  <li>
   Plan and manage team schedules to ensure 24/7 coverage and optimal resource allocation.
  </li>
  <li>
   Conduct regular training sessions to enhance technical skills and operational readiness.
  </li>
  <li>
   Promote a culture of accountability, continuous learning, and collaboration within the team.
  </li>
 </ul>
 <p>
  <strong>
   4. Network Performance &amp; Optimization
  </strong>
 </p>
 <ul>
  <li>
   Monitor and analyze key performance indicators (KPIs) for network health, performance, and capacity.
  </li>
  <li>
   Collaborate with network engineering teams to plan and execute network upgrades, improvements, and optimizations.
  </li>
  <li>
   Ensure timely implementation of software and firmware updates across all network devices.
  </li>
 </ul>
 <p>
  <strong>
   5. Security &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Oversee network security monitoring, ensuring detection and escalation of potential threats.
  </li>
  <li>
   Work with the cybersecurity team to implement security policies, access controls, and compliance standards.
  </li>
  <li>
   Ensure adherence to IT governance frameworks and audit requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, or Network Engineering (Master&rsquo;s preferred).
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    6&ndash;8 years of experience
   </strong>
   in network operations, with at least
   <strong>
    3 years in a managerial or supervisory role
   </strong>
   within a NOC environment.
  </li>
  <li>
   Proven track record managing large-scale network infrastructures and high-availability environments.
  </li>
  <li>
   Experience in telecom, data center, or large enterprise environments is highly desirable.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of network technologies (LAN/WAN, VPN, MPLS, SD-WAN, Firewalls, etc.).
  </li>
  <li>
   Proficiency in network monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).
  </li>
  <li>
   Deep understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SNMP).
  </li>
  <li>
   Skilled in incident response, performance analysis, and troubleshooting methodologies.
  </li>
  <li>
   Familiarity with ITIL processes and service management frameworks.
  </li>
 </ul>
 <p>
 </p>
</div>


Network Operations Center (NOC Manager-Telecom)

Capgemini Engineering

<div>
 <p>
  <strong>
   Get the future you Want!
  </strong>
 </p>
 <p>
  At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across industries. Join us for a career full of opportunities &mdash; where you can make a difference and where no two days are the same.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  We are seeking an experienced
  <strong>
   L1/L2 NOC Manager
  </strong>
  with deep operational expertise in mission‑critical network environments. You will oversee 24/7 network operations, drive service excellence, and lead a high‑performing NOC team to ensure optimal infrastructure performance and minimal downtime.
 </p>
 <p>
  As the designated
  <strong>
   SPOC
  </strong>
  , you will serve as the primary liaison for major incidents, operational performance, and stakeholder communications, ensuring seamless coordination and continuous improvement across the NOC function.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage L1/L2 NOC engineering teams, ensuring consistent delivery of high‑quality operations and service continuity.
  </li>
  <li>
   Oversee 24/7 monitoring of network infrastructure, systems, and applications to maintain high availability and meet strict SLAs.
  </li>
  <li>
   Implement, optimize, and maintain SOPs, runbooks, workflows, and operational documentation.
  </li>
  <li>
   Manage the incident lifecycle, including triage, escalation, RCA, and implementation of corrective and preventive actions.
  </li>
  <li>
   Drive ITIL‑aligned processes across incident, problem, and change management.
  </li>
  <li>
   Serve as the SPOC for major incidents, customer updates, and leadership communication.
  </li>
  <li>
   Collaborate with cross‑functional engineering, cloud, and infrastructure teams to resolve complex technical issues.
  </li>
  <li>
   Define and track KPIs for operational performance, service quality, team productivity, and SLA adherence.
  </li>
  <li>
   Identify and execute automation and process improvement initiatives to enhance operational maturity.
  </li>
  <li>
   Lead vendor management activities and enforce compliance with service agreements.
  </li>
  <li>
   Conduct periodic service reviews with stakeholders to present metrics, trends, risks, and improvement plans.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, or a related field.
  </li>
  <li>
   <strong>
    14+ years overall experience, including 10+ years of deep NOC operations experience.
   </strong>
  </li>
  <li>
   <strong>
    Must have hands‑on Tier‑1 (L1) operator‑level experience
   </strong>
   , including front‑line network surveillance, first‑level fault handling, TT creation, and real‑time incident management for telecom operators.
  </li>
  <li>
   Proven leadership experience managing 24/7 operational teams.
  </li>
  <li>
   Strong expertise in networking technologies, protocols, and infrastructure components (switches, routers, firewalls, load balancers).
  </li>
  <li>
   Hands‑on experience with network monitoring systems, ticketing tools, and ITSM platforms.
  </li>
  <li>
   Strong understanding of ITIL best practices, with the ability to govern incident/problem/change processes.
  </li>
  <li>
   Excellent communication and stakeholder management capabilities, including executive‑level engagement.
  </li>
  <li>
   Demonstrated ability to solve complex network issues and drive operational excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation / Intermediate
  </li>
  <li>
   CCNP, CCIE, or equivalent advanced networking certification
  </li>
  <li>
   Additional operational leadership or service‑management certifications are a strong plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Love About Working Here
  </strong>
 </p>
 <ul>
  <li>
   Flexible work arrangements (remote options, flexible hours) supporting work&ndash;life balance.
  </li>
  <li>
   Career growth programs and diverse professions designed to help you explore opportunities and build skills.
  </li>
  <li>
   Access to valuable certifications in the latest technologies within a global community of experts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Capgemini
  </strong>
 </p>
 <p>
  Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With a strong 55+ year heritage, Capgemini is trusted by clients to unlock the value of technology across the breadth of their business needs, delivering end‑to‑end services and solutions from strategy and design to engineering &mdash; fueled by market‑leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a robust partner ecosystem.
 </p>
</div>


Network Operations Center Manager

<div><div><div><b>Date Posted:</b></div>
24 February, 2026</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VaporVM</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>
Location:</b> Lahore, Pakistan (Onsite)</p>
<p>
<b>Experience Required:</b> 7&ndash;8 Years</p>
<h3 class="jobSectionHeader"><b>
Job Summary</b></h3>
<p>
We are seeking an experienced and proactive <b>Manager &ndash; NOC</b> to lead our Network Operations Center operations in Lahore. The ideal candidate will have strong technical expertise in network infrastructure, cloud environments, and incident management, along with proven leadership experience in managing 24/7 operational teams. This role is critical to ensuring high availability, performance, and security of our systems and services.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<ul><li>Lead and manage the NOC team to ensure 24/7 monitoring and support of network and system infrastructure.</li>
<li>Lead and manage daily operations of the NOC team (24/7 environment if applicable)</li>
<li>Supervise, mentor, and coach NOC engineers and analysts</li>
<li>Develop and manage shift schedules and on-call rotations</li>
<li>Ensure SLAs, KPIs, and performance metrics are consistently met</li>
<li>Conduct regular performance reviews and training sessions</li>
<li>Oversee real-time monitoring of network infrastructure (LAN/WAN, SD-WAN, VPN, firewalls, routers, switches, wireless)</li>
<li>Act as the primary escalation point for major incidents and outages</li>
<li>Lead root cause analysis (RCA) and post-incident reviews</li>
<li>Ensure timely resolution of incidents within SLA targets</li>
<li>Coordinate with infrastructure, security, and application teams during outages</li>
<li>Develop and improve NOC processes, SOPs, and runbooks</li>
<li>Implement automation and monitoring enhancements</li>
<li>Drive proactive monitoring and preventive maintenance initiatives</li>
<li>Ensure compliance with ITIL best practices</li>
<li>Provide regular operational reports to management</li>
<li>Present incident trends, risk assessments, and improvement plans</li>
<li>Communicate major incidents and resolutions to stakeholders</li>
<li>Collaborate with vendors and service providers as needed</li>
<li>Manage and optimize monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix, Datadog)</li>
<li>Ensure accurate alert configurations and minimize false positives</li>
<li>Maintain documentation of network topology and monitoring configurations</li>
</ul><h3 class="jobSectionHeader"><b>Required Qualifications &amp; Skills</b></h3>
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
</li><li>7&ndash;8 years of experience in Network Operations, IT Infrastructure, or Systems Engineering.
</li><li>At least 2&ndash;3 years in a supervisory or team lead role within a NOC environment.
</li><li>Strong knowledge of networking concepts (TCP/IP, routing, switching, firewalls, VPNs).
</li><li>Hands-on experience with monitoring tools (e.g., Zabbix, PRTG, SolarWinds, Nagios, or similar).
</li><li>Experience with cloud platforms (AWS, Azure, or GCP) is preferred.
</li><li>Familiarity with virtualization technologies (VMware, Hyper-V).
</li><li>Understanding of ITIL processes (Incident, Problem, Change Management).
</li><li>Strong analytical, troubleshooting, and decision-making skills.
</li><li>Excellent communication and leadership abilities.</li></ul></div></div><p></p>

Manager NOC

Powernet

<div>Description:
<p><b>
Who We Are</b></p><p>
Behind every one of our solutions is our greatest asset, our people. At Powernet, we&rsquo;re driven by our shared goals, innovative spirit, and dedication to excellence. Our collaborative culture empowers each team member to make an impact, both in their work and in the community. We offer a welcoming, growth-oriented environment where personal and professional success align to deliver real business results.</p><h3 class="jobSectionHeader"><b>
Who You Are</b></h3><p>
You are a strategic technical leader with a deep mastery of systems engineering and NOC operations. You thrive on ensuring the stability, security, and scalability of complex managed environments while driving a culture of operational excellence. A natural problem-solver and collaborator, you possess the rare ability to balance high-level infrastructure strategy with the hands-on rigor required for escalation management and SLA adherence. You aren&rsquo;t just a manager; you are a continuous improver who is passionate about refining process governance and leading cross-functional teams to deliver a world-class service experience.</p><p>
 <b>Perks You'll Enjoy</b></p><ul><li>
5 weeks PTO</li><li>
Flexible work arrangements</li><li>
Anniversary gift plan</li><li>
Employee referral program</li><li>
$350 annual wellness credit</li><li>
Health, visions, dental, life insurance available</li><li>
HSA account</li><li>
401k matching</li></ul><p><b>
 Essential Duties and Responsibilities</b></p><ul><li>
Support and champion the mission, vision, and values of Powernet.</li><li>
Provide leadership, direction, and accountability for Systems Engineering and NOC teams.</li><li>
Formulate and implement IT and operational strategy aligned with organizational goals.</li><li>
Drive a culture of ownership, accountability, responsiveness, and customer-centric service.</li><li>
Serve as a senior escalation point for complex technical issues and service-impacting incidents.</li><li>
Partner with VP of Engineering and executive leadership on strategic planning, capacity planning, and infrastructure roadmap initiatives.</li><li>
Coordinate with the Product Team on new product offerings and operational readiness.</li></ul><p><b>
NOC Operations &amp; Support Management</b></p><ul><li>
Own day-to-day performance and operational effectiveness of the NOC.</li><li>
Establish and enforce NOC service standards, SLAs, KPIs, and escalation procedures.</li><li>
Monitor ticket queues, response times, resolution times, backlog trends, and service metrics.</li><li>
Ensure proper triage, prioritization, and escalation of incidents.</li><li>
Develop and maintain 24x7 on-call rotation schedules for escalated issues and outage response.</li><li>
Lead major incident response efforts, including communication coordination and root cause analysis.</li><li>
Oversee proactive monitoring systems and ensure alerts are actionable and documented.</li><li>
Ensure proper handoff between Engineering and NOC for project-to-support transitions.</li><li>
Implement quality assurance reviews of tickets, documentation, and customer communication.</li><li>
Drive continuous improvement in NOC workflows, automation, and process efficiency.</li><li>
Ensure consistent documentation.</li></ul><p><b>
Systems Engineering Oversight</b></p><ul><li>
Coordinate the design, testing, implementation, and management of Powernet systems and infrastructure.</li><li>
Oversee maintenance, upgrades, and optimization of servers, networks, firewalls, and core infrastructure.</li><li>
Ensure system integration across platforms to improve efficiency and data sharing.</li><li>
Install and configure hardware/software as required.</li><li>
Evaluate, test, and develop new technologies and products as directed by the VP of Engineering.</li><li>
Develop and enforce security policies and procedures to protect organizational and customer data.</li><li>
Stay current with emerging technologies and assess impact to service offerings.</li></ul><p><b>
Project Oversight</b></p><ul><li>
Oversee IT projects from inception to completion for both customer and internal initiatives.</li><li>
Define project scope, goals, timelines, and deliverables in collaboration with stakeholders.</li><li>
Assign appropriate engineering resources and ensure project accountability.</li><li>
Monitor progress, manage risk, and resolve issues to keep projects on track and within budget.</li><li>
Ensure all project documentation is complete and properly transitioned to support.</li><li>
Conduct project closure reviews and post-project evaluations.</li><li>
Ensure deliverables meet stakeholder expectations and SLA requirements.</li></ul><p><b>
Team Management &amp; Development</b></p><ul><li>
Conduct regular 1:1 check-ins, coaching sessions, and performance evaluations.</li><li>
Develop career progression paths for Engineers and NOC technicians.</li><li>
Recruit, train, mentor, and develop technical staff.</li><li>
Ensure team members receive progressive assignments and ongoing technical training.</li></ul>
Requirements:
<p><b>
Job Requirements</b></p><ul><li>
Minimum of 3 years&rsquo; experience with working at an MSP.</li><li>
Bachelor&rsquo;s Degree or equivalent certifications and experience. Advanced understanding of IP networking.</li><li>
Understanding of telephony.</li><li>
Troubleshooting and experience with carriers, vendors, and customers.</li></ul></div>

Manager of System Engineering and NOC

<div><div><div><b>Date Posted:</b></div>
12 February, 2026</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2><br>
<p></p><div><h1 class="jobSectionHeader"><b>Service Delivery Manager</b></h1>
<h1 class="jobSectionHeader"><b>Telco Cybersecurity Operations</b></h1>
<h1 class="jobSectionHeader"><b>Role Purpose</b></h1>
<p>
The Service Delivery Manager (SDM) is accountable for the end-to-end delivery, stability, and continuous improvement of Telco Cybersecurity Operations, ensuring contractual, regulatory, and operational commitments are consistently met. This role acts as the primary operational interface between cybersecurity operations, network/NOC teams, vendors, and client stakeholders, ensuring SLAs, OLAs, and SLOs are achieved while protecting the integrity, independence, and operational effectiveness of the cybersecurity function.</p>
<h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1>
<h2 class="jobSectionHeader"><b>Service Delivery &amp; Operational Governance</b></h2>
<ul><li>Own and manage end-to-end service delivery for Telco Cybersecurity Operations (SOC, NOC-SOC integration, network security, infrastructure security).</li></ul>
<ul><li>Define, monitor, and enforce SLAs, OLAs, and SLOs across internal teams, partners, and third-party vendors.</li></ul>
<ul><li>Ensure service continuity, availability, and resilience across mission-critical telco environments (core, access, transport, IMS, MCX, IoT).</li></ul>
<ul><li>Chair and govern operational service reviews, including daily, weekly, and monthly service cadence.</li></ul>
<ul><li>Drive service improvement initiatives based on trend analysis, RCA, and operational KPIs.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Stakeholder &amp; Client Management</b></h2>
<ul><li>Act as the single accountable operational owner for cybersecurity service delivery toward the customer.</li></ul>
<ul><li>Lead senior stakeholder engagement across technology, network, operations, and business teams.</li></ul>
<ul><li>Represent cybersecurity operations in cross-functional forums, ensuring security positions are clearly articulated, justified, and professionally defended using risk, impact, and service-assurance arguments.</li></ul>
<ul><li>Manage escalations calmly and authoritatively, balancing service availability, security posture, and contractual obligations.</li></ul>
<ul><li>Build strong, trusted relationships with client counterparts, including service owners, NOC heads, infrastructure leaders, and risk/compliance teams.</li></ul>
<h2 class="jobSectionHeader"><b>
SLA / OLA / SLO Management &amp; Reporting</b></h2>
<ul><li>Design, implement, and continuously refine service metrics and dashboards.</li></ul>
<ul><li>Ensure transparent and accurate SLA reporting, including breach analysis and remediation plans.</li></ul>
<ul><li>Translate technical service data into executive-level insights for senior management.</li></ul>
<ul><li>Drive corrective actions and service recovery plans when targets are at risk.</li></ul>
<ul><li>Lead service acceptance, transition, and stabilization for new services or platforms.</li></ul>
<h2 class="jobSectionHeader"><b>
Team Leadership &amp; People Management</b></h2>
<ul><li>Lead and manage large, multi-disciplinary operations teams, including SOC analysts, security engineers, NOC interfaces, and service coordinators.</li></ul>
<ul><li>Establish clear roles, RACI, shift models, and escalation paths.</li></ul>
<ul><li>Foster a culture of operational discipline, accountability, and continuous improvement.</li></ul>
<ul><li>Coach team leads and senior engineers on stakeholder communication, prioritization, and incident handling.</li></ul>
<ul><li>Ensure operational readiness through training, runbooks, and drills.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Telco, NOC &amp; Security Operations Integration</b></h2>
<ul><li>Ensure seamless operational integration between SOC and NOC functions.</li></ul>
<ul><li>Oversee security monitoring across telco networks, core infrastructure, cloud platforms, and critical applications.</li></ul>
<ul><li>Coordinate incident handling across network, security, and IT domains.</li></ul>
<ul><li>Ensure incident, problem, and change management processes align with telco operational realities.</li></ul>
<ul><li>Support major incident management (MIM) and post-incident reviews.</li></ul>
<h2 class="jobSectionHeader"><b>
Risk, Compliance &amp; Service Assurance</b></h2>
<ul><li>Ensure cybersecurity services align with regulatory, contractual, and internal governance requirements.</li></ul>
<ul><li>Participate in audits, compliance reviews, and service assurance assessments.</li></ul>
<ul><li>Ensure service delivery models support high-availability and mission-critical environments.</li></ul>
<ul><li>Identify operational risks early and implement mitigation plans.</li></ul>
<h1 class="jobSectionHeader"><b>
Required Experience &amp; Qualifications</b></h1>
<h2 class="jobSectionHeader"><b>Experience</b></h2>
<ul><li>10+ years in service delivery, operations, or managed services roles within Telco, Critical Infrastructure, or Large Enterprise environments.</li></ul>
<ul><li>Strong hands-on experience managing SLA, OLA, and SLO-driven services.</li></ul>
<ul><li>Proven background in NOC operations, Telco networks, or large-scale infrastructure operations.</li></ul>
<ul><li>Demonstrated experience managing large operations teams (24&times;7 environments preferred).</li></ul>
<ul><li>Prior exposure to SOC / Cybersecurity Operations within telco or service provider environments.</li></ul>
<ul><li>Track record of managing complex stakeholders and high-pressure operational situations.</li></ul>
<h1 class="jobSectionHeader"><b>
Technical &amp; Domain Knowledge</b></h1>
<ul><li>Solid understanding of: Telco network architectures (core, access, transport)</li></ul>
<ul><li>NOC operations and tooling</li></ul>
<ul><li>SOC operations, incident management, and escalation models</li></ul>
<ul><li>Network and infrastructure security concepts</li></ul>
<ul><li>Familiarity with ITSM frameworks (ITIL or equivalent).</li></ul>
<ul><li>Comfortable engaging with engineers, architects, and executives alike.</li></ul>
<h1 class="jobSectionHeader"><b>
Leadership &amp; Behavioral Attributes</b></h1>
<ul><li>Strong executive presence with the ability to hold firm positions professionally and credibly.</li></ul>
<ul><li>Calm, structured, and decisive under pressure.</li></ul>
<ul><li>Excellent communication skills&mdash;both written and verbal.</li></ul>
<ul><li>Highly organized with strong governance and follow-through.</li></ul>
<ul><li>Able to balance security rigor with service availability and business priorities.</li></ul>
<h1 class="jobSectionHeader"><b>
Preferred / Nice to Have</b></h1>
<ul><li>Experience in mission-critical telco services (MCX, public safety, private LTE/5G).</li></ul>
<ul><li>Experience in multi-vendor, multi-technology environments.</li></ul>
<ul><li>Exposure to regulatory or national critical infrastructure environments.</li></ul>
<ul><li>Formal ITSM or service management certifications.</li></ul></div></div><p></p>

Service Delivery Manager

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>Manager, SOC / NOC Services leads security and network operations teams, ensuring continuous monitoring, threat detection, incident response, system performance, and infrastructure availability while maintaining compliance, cybersecurity standards, and service excellence.</p>
</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Lead SOC and NOC operational monitoring teams</li>
<li>Ensure continuous network performance and availability management</li>
<li>Oversee cybersecurity incident detection and response processes</li>
<li>Develop service level agreements and performance metrics</li>
<li>Coordinate escalation procedures during critical system outages</li>
<li>Implement security tools and network monitoring solutions</li>
<li>Prepare operational reports for executive leadership review</li>
<li>Maintain compliance with cybersecurity policies and regulations.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Strong knowledge of cybersecurity and network infrastructure</li>
<li>Expertise in SIEM tools and monitoring platforms</li>
<li>Ability to manage high pressure incidents effectively</li>
<li>Excellent leadership and team management capabilities</li>
<li>Strong analytical and problem solving abilities</li>
<li>Effective communication with technical and business stakeholders.</li>
</ul>
<p><b>Note:</b> Salary depends on experience and skills and is paid in local currency.</p></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 11, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Kuwait City, Kuwait
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>18800 - 27500 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>August 8, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>2 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Manager, SOC / NOC Services

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