non emergency medical transportation dispatcher

Bright sky medical transportation

Overview Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you'll play a vital role in coordinating safe, reliable transportation services for patients requiring non-emergency medical travel. This energetic position involves managing multiple communication channels, utilizing advanced transportation management systems, and ensuring seamless scheduling and dispatching to meet patient needs efficiently. Your proactive approach and excellent communication skills will help us deliver compassionate, timely transportation solutions that make a real difference in people's lives.Duties<ul><li>Coordinate and schedule non-emergency medical transportation requests using transportation management systems such as Oracle Transportation Management and SyteLine.</li><li>Utilize GPS and GIS tools to optimize routing and ensure accurate dispatching of vehicles.</li><li>Manage multi-line phone systems with professionalism, providing clear information and exceptional phone etiquette to patients, healthcare providers, and drivers.</li><li>Enter data accurately into transportation management and logistics systems, including AS400 and freight/shipping &amp; receiving platforms.</li><li>Monitor fleet operations through fleet management software, ensuring timely pickups and drop-offs while maintaining safety standards.</li><li>Communicate effectively with drivers via dispatching software, providing real-time updates and support during shifts.</li><li>Maintain detailed records of all transportation activities, including incident reports, shift logs, and inbound/outbound documentation.</li><li>Assist with logistics planning by analyzing data to improve efficiency in scheduling, routing, and resource allocation within the supply chain framework.</li></ul>Experience<ul><li>Proven experience in dispatching within transportation management or logistics environments.</li><li>Strong familiarity with GIS, GPS technology, and transportation planning tools such as Oracle Transportation Management or SyteLine.</li><li>Knowledge of freight operations, shipping &amp; receiving procedures, and fleet management systems like AS400 or similar platforms.</li><li>Excellent analysis skills to evaluate routes, optimize schedules, and troubleshoot operational issues swiftly.</li><li>Exceptional communication skills with the ability to handle multi-line phone systems professionally while demonstrating outstanding phone etiquette.</li><li>Proficiency in data entry with high accuracy and attention to detail in systems like Transportation Management Systems (TMS), Oracle TMS, or 3PL logistics platforms.</li><li>Experience working with supply chain processes, shipping &amp; receiving protocols, and logistics coordination is highly desirable. Join us to be part of a dedicated team committed to delivering dependable non-emergency medical transportation services through innovative technology and compassionate care!</li></ul>Pay: $20.00 - $22.50 per hourBenefits:<ul><li>Flexible schedule</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Language:<ul><li>Bilingual (Preferred)</li></ul>Security clearance:<ul><li>Confidential (Preferred)</li></ul>Work Location: In person

Non-Emergency Medical Transportation Dispatcher

Balance HomeCare Services Inc

Job Overview Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you will be the vital link ensuring seamless, safe, and timely transportation services for patients requiring non-emergency medical travel. In this energetic role, you will coordinate rides, communicate with drivers and healthcare providers, and utilize advanced dispatching tools to optimize routes and schedules. Your proactive approach and excellent communication skills will help improve patient experiences while maintaining high standards of safety and efficiency.Responsibilities<ul><li>Manage incoming transportation requests via multi-line phone systems, ensuring prompt and courteous phone etiquette.</li><li>Use GPS and GIS (Geographic Information Systems) technology to plan efficient routes for non-emergency medical trips.</li><li>Coordinate with drivers, healthcare facilities, law enforcement, and patients to schedule pickups and drop-offs accurately.</li><li>Conduct phone triage to assess patient needs, confirm appointment details, and provide clear instructions.</li><li>Maintain detailed data entry and transcription records of all dispatch activities, trip logs, and incident reports with precision.</li><li>Apply analysis skills to troubleshoot scheduling conflicts or delays proactively, adjusting plans as needed.</li><li>Ensure compliance with security protocols while managing sensitive patient information with confidentiality and professionalism.</li></ul>Qualifications<ul><li>Previous EMT experience or background in emergency medical services is highly desirable.</li><li>Strong knowledge of medical terminology, first aid procedures, and basic health protocols.</li><li>Experience with dispatching systems, GPS navigation tools, and multi-line phone operations.</li><li>Excellent communication skills with a professional phone manner and conflict management abilities.</li><li>Demonstrated typing speed and data entry accuracy; familiarity with transcription is a plus.</li><li>Ability to analyze situations quickly and make sound decisions under pressure.</li><li>Knowledge of law enforcement procedures or experience working alongside first responders is advantageous. Join us in making a difference by coordinating safe transportation solutions that support health and well-being! We are committed to providing paid positions that foster growth, teamwork, and community impact&mdash;every role is valued as part of our mission to serve others efficiently and compassionately.</li></ul>Pay: $14.00 - $16.00 per hourWork Location: In person

Austin Wheels Transport

Job Summary We are seeking a dedicated and skilled in Non- Emergency Dispatcher to join our team. The ideal candidate will be responsible for receiving and prioritizing non- emergency calls, dispatching appropriate units, and providing information to drivers. This role requires excellent communication skills, quick decision-making abilities, and a strong understanding of non-emergency protocols.Responsibilities<ul><li>Receive and process non-emergency calls in a timely manner.</li><li>Maintain clear communication with drivers while transporting patients.</li><li>Document all calls accurately in the dispatch system, ensuring all relevant details are recorded.</li><li>Stay updated on local laws, regulations, and non-emergency response protocols.</li></ul>Experience<ul><li>Previous experience in non-emergency dispatch or a related field is preferred.</li><li>Strong phone etiquette skills to ensure clear and professional communication with callers.</li><li>Ability to work under pressure while maintaining composure in high-stress situations.</li><li>Knowledge of the city of Houston and surrounding areas is a plus.</li></ul>Join our team as a Non-Emergency Dispatcher where your skills will make a significant impact!Job Type: Part-timePay: $15.00 - $16.00 per hourWork Location: In person

Non- Emergency Medical Transportation Dispatcher

Safeguard Medical Transport

OverviewSafeguard Medical Transport is a fast-growing Non-Emergency Medical Transportation (NEMT) provider serving Southern California. We transport ambulatory, wheelchair, and gurney patients with a focus on safety, timeliness, and compassion. We&rsquo;re looking for a dependable NEMT Dispatcher and Office Manager with experience using NEMT dispatching logistic platforms, especially Route Genie and understands Medi-Cal ProcessesResponsibilitiesThe NEMT Dispatcher is responsible for coordinating daily transportation schedules, monitoring real-time trip activity, communicating with drivers, ensuring on-time performance, and maintaining accurate documentation.<ul><li>Coordinate and dispatch non-emergency medical transportation requests</li><li>Assign, schedule, and monitor NEMT trips in real time</li><li>Dispatch trips using Route Genie Driver App</li><li>Verify trip data accuracy, mileage, timestamps, and documentation.</li><li>Communicate professionally with facilities, case managers, and patients</li><li>Track delays, no-shows, will-calls, cancellations, and reroutes</li><li>Ensure compliance with company and broker and Medi-Cal processes</li><li>Manage daily office operations, including data entry and maintaining records</li><li>Oversee fleet management activities such as vehicle maintenance scheduling, tracking via GPS, and ensuring compliance with safety standards</li><li>Process Medi-Cal Treatments Authorization Request forms</li><li>Knowledge of Medi-Cal Billing Processes (specifically Medi-Cal TARS)</li></ul>Requirement<ul><li>Strong communication and multitasking abilities</li><li>Computer proficient</li><li>Reliable and detail-oriented</li><li>Problem-solving skills</li></ul>Schedule &amp; Compensation<ul><li>Full-time: 40 hours per week</li><li>Availability: Mornings, afternoons, rotating weekends</li></ul>Job Type: Full-time<ul><li>Pay: From $21.00 per hour</li></ul>Pay: From $21.00 per hourApplication Question(s):<ul><li>Are you familiar with submitting authorization request to Medi-Cal ?</li><li>In your past positions, which driver application or logistic system did you use ?</li></ul>Experience:<ul><li>Dispatching: 1 year (Required)</li></ul>Work Location: In person

NEMT Dispatcher & Office Manager

Corporate Transportation Group

<div>Job Title: NEMT Dispatcher 
 Location: Glen Allen, Virginia (On-site) 
 Reports To: Manager, Transportation
THIS POSITION WORKS ON-SITE DAILY AT OUR GLEN ALLEN, VA LOCATION
Position Overview 
 The NEMT Dispatcher is responsible for coordinating, scheduling, and monitoring non-emergency medical transportation trips to ensure members are transported safely, timely, and in compliance with contract, regulatory, and service-level requirements. This role serves as a central point of communication between members, transportation providers, drivers, and internal teams, and is critical to daily operational success.<div>
Key Responsibilities 
<ul><li>Receive, schedule, and dispatch NEMT trip requests in accordance with client, state, and health plan requirements</li><li>Coordinate trip assignments with contracted transportation providers and drivers using MediDrive&rsquo;s Transportation Management System (TMS)</li><li>Monitor trips in real time to ensure on-time pickup, trip completion, and adherence to service standards</li><li>Communicate proactively with members, providers, and internal staff regarding trip status, delays, cancellations, or issues</li><li>Resolve day-of-service issues, including late pickups, no-shows, vehicle breakdowns, and eligibility discrepancies</li><li>Document all trip activity, communications, and exceptions accurately and in real time within the system</li><li>Verify trip eligibility, authorizations, mode of transport, and special member needs prior to dispatch</li><li>Escalate service failures, safety concerns, or compliance issues according to established protocols</li><li>Support provider performance by identifying recurring issues and communicating trends to management</li><li>Work collaboratively with call center, provider relations, compliance, and quality teams</li><li>Maintain strict confidentiality and comply with HIPAA and all applicable state and federal regulations</li><li>Participate in training, quality initiatives, and process improvement efforts as required</li></ul></div><div>
Qualifications 
<ul><li>High school diploma or GED required; associate degree or relevant coursework preferred</li><li>Minimum of 1&ndash;2 years of dispatching experience, preferably in NEMT, transportation, logistics, or call center operations</li><li>Familiarity with Medicaid, Medicare Advantage, or healthcare transportation environments strongly preferred</li><li>Proficiency with dispatch systems, TMS platforms, and standard office software</li><li>Strong verbal and written communication skills</li><li>Ability to multitask, prioritize, and remain calm in a fast-paced, high-volume environment</li><li>Strong problem-solving skills and attention to detail</li><li>Customer-service oriented with a focus on member experience and provider collaboration</li><li>Ability to work assigned shifts, which may include early mornings, evenings, weekends, or holidays as required</li></ul></div><div>
Work Environment 
<ul><li>This position is based on-site at MediDrive&rsquo;s Glen Allen, Virginia office</li><li>Fast-paced operational environment with continuous phone and system activity</li><li>Extended periods of sitting, computer use, and phone communication required</li></ul></div><div>
Preferred Attributes 
<ul><li>Knowledge of Virginia Medicaid NEMT requirements</li><li>Experience working with multiple transportation modes (ambulatory, wheelchair, stretcher, mileage reimbursement, volunteer drivers)</li><li>Bilingual (English/Spanish) a plus</li></ul></div></div>

Dispatcher (NEMT)

Trust Logistics LLC

Are you a highly organized, detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and have a passion for helping others?As an NEMT Dispatcher, you will play a crucial role in ensuring the smooth operation of our transportation services. You will be responsible for monitoring non-emergency medical transportation for our clients, ensuring they arrive at their medical appointments safely and on time.Key ResponsibilitiesMonitoring and Coordination: Check on drivers to ensure they are on schedule and address any issues that arise during transportation.Communication: Maintain clear and effective communication with drivers, clients, and healthcare providers.Problem Solving: Address any issues or delays that arise during transportation and make note of them, reporting to management as necessary.Record Keeping: Maintain accurate records of transportation schedules, client information, and any incidents that occur.Technology Use: Learn and efficiently use dispatching software and other technology tools provided by the company.Customer Service: Provide excellent customer service to clients, addressing their needs and concerns promptly and professionally.QualificationsExperience: Previous experience in dispatching, transportation, or a related field is preferred.Skills: Strong organizational and multitasking skills, excellent verbal and written communication abilities, and ability to learn new technologies quickly.Knowledge: Familiarity with local geographic areas and routes.Attributes: Ability to work in a fast-paced environment, problem-solving skills, and a customer-focused mindset.Education: High school diploma or equivalent; additional training or certifications in transportation or logistics is a plus.Work Location: In person

Non-Emergency Medical Transportation Dispatch

TriCare Medical Transportation

<div>Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? Apply to join TriCare Medical Transportation&rsquo;s growing team as a BLS Dispatcher today!
TriCare Medical Transportation is South Jersey&rsquo;s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.
WHAT YOU&rsquo;LL DO
As a BLS Dispatcher, you will play a key role as the first line of response in emergency and non-emergency calls.<ul><li>Coordinate the work and activities of EMTs, First Responders and Nurses during emergency and non-emergency transports</li><li>Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times</li><li>Receive, prioritize and dispatch calls in computer aided dispatch software (CAD)</li><li>Intake large volume of calls and determine appropriate level of EMS responsible required</li><li>Operate radio communication device, multi-line telephone system and various computer systems</li></ul>
WHAT YOU&rsquo;LL NEED<ul><li>Overnight availability 6p-6a Monday, Tuesday, Wednesday</li><li>Dispatch experience is preferred but not required</li><li>Proficient computer skills</li><li>Excellent communication skills</li><li>Ability to work in high pressure situations</li><li>Clean background check</li><li>Negative drug screening</li></ul>
PERKS<ul><li>Competitive compensation $20.00-24.00 based on experience</li><li>Benefits package (Medical, Dental &amp; Vision Insurance) Health Benefits starting at $10.00 weekly</li><li>Paid time off (PTO)</li><li>401(k) after 6 months of service</li><li>Opportunities for growth and advancement</li><li>$5000 Tuition Reimbursement</li></ul>
JOB TYPE: Full-time
TriCare Medical Transportation is an Equal Opportunity Employer</div>

Overnight BLS Medical Transportation Dispatcher

Search 10000+ Non emergency medical transportation dispatcher jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 non emergency medical transportation dispatcher jobs Near Me

Non-Emergency Medical Transportation Dispatcher

Non-Emergency Medical Transportation Dispatcher

Non- Emergency Medical Transportation Dispatcher

NEMT Dispatcher & Office Manager

Dispatcher (NEMT)

Non-Emergency Medical Transportation Dispatch

Overnight BLS Medical Transportation Dispatcher