nurses supervisor

Trinity Health

<b>Employment Type:</b><br>
Part time
<br><br>
<b>Shift:</b><br>
Rotating Shift
<br><br>
<b>Description:</b><br>
AtSaint Francis Hospital and Medical Center/Mount SinaiRehabilitation/Behavioral Health the Assistant Nurse Manager—internally classified as Nursing Supervisor – NL I—supports the Nurse Manager in administrative and managerial duties while guiding the healthcare team in delivering best clinical practices within the behavioral health setting.
<br><br>
<b>What you will do:</b><br>
<ul>
<li>Assist the Nurse Manager in overseeing unit personnel and maintaining a safe, efficient, and supportive nursing environment.</li>
<li>Supervise charge nurses and frontline staff, contributing to staff coordination, scheduling, and throughput.</li>
<li>Participate in hiring, performance management, and staff development.</li>
<li>Promote a culture of safety, excellence, and continuous improvement.</li>
<li>Lead by example, fostering respectful communication, collaboration, and professional growth.</li>
<li>Support evidence-based practices and ensure compliance with regulatory standards.</li>
<li>Drive effective patient care outcomes and operational performance through transformational leadership.</li>
</ul>
<b>Minimum Qualifications:</b><br>
<b>Required:</b><br>
<ul>
<li>Bachelor of Science in Nursing (BSN).</li>
<li>Valid RN license in Connecticut.</li>
</ul>
<b>Preferred:</b><br>
<ul>
<li>The ideal candidate will have 2 or more years of experience in Behavioral Health nursing.</li>
<li>1 or more years of management or supervisory experience, such as charge nurse.</li>
<li>BLS/CPR certification (American Heart Association or American Red Cross).</li>
</ul>
<b>Position Highlights:</b><br>
<ul>
<li>Part Time-20 Hrs/Rotating Schedule</li>
<li>1-12 Hour Weekend Shift/1-8 Hour Weekly Shift</li>
</ul>
Ministry/Facility Information
<br><br>
Mount Sinai Rehabilitation Hospital’s Behavioral Health Services include a full range of mental health and substance abuse treatment programs for all ages. Common to all of our programs is a dedicated, multidisciplinary team approach to developing an individualized plan of care for each patient. The focus of our treatment is to draw out people's strengths and competencies to assist them with coping more effectively in times of significant challenge or difficulty in their lives.
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Nurse Supervisor Behavioral Health RN

RWJBarnabas Health

<div><b>Req #: </b>0000240896
<br>
<b>Category: </b>Nurses
<br>
<b>Status: </b>Full-Time
<br>
<b>Shift: </b>Night
<br>
<b>Facility: </b>Jersey City Medical Center
<br>
<b>Department: </b>Nursing Supervisors
<br>
<b>Pay Range: </b>$114,461.00 - $146,522.00 per year
<br>
<div><div><b>Location:
</b></div><div>355 Grand Street, Jersey CIty, NJ 07302</div><br>
</div><br>
<p></p><div><p>Job Title: Nursing Supervisor</p><p>
Location: Jersey City Medical Center</p><p>
Department Name: Nursing Supervisors</p><p>
Req #: 0000240896</p><p>
Status: Salaried</p><p>
Shift: Night</p><p>
Pay Range: $114,461.00 - $146,522.00 per year</p><p><b>
Pay Transparency:
</b></p><p>The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.</p><p>
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.</p><p><b>
Job Overview:</b></p><p>
Since 1882, Jersey City Medical Center has provided Hudson County with advanced, state-of-the-art medical treatment across various disciplines. Jersey City Medical Center, among many accolades, has earned 14 &ldquo;A&rdquo; national safety ratings from the Leapfrog Group since the program's inception in 2012, was awarded Magnet Recognition for superior nursing, was named Best Regional Hospital by US News and World Report and ranked among the 100 best places to work in healthcare (nationally). Jersey City Medical Center is also ideally located&mdash; in the vibrant Jersey City waterfront community overlooking the harbor, just 10 minutes from New York City, with a grand view of the Statue of Liberty.
</p><p><b>Qualifications:</b></p><p><i>
Required:</i></p><ul><li>
BSN
</li><li>1-2 years of recent/current acute care nursing supervisory/management/leadership experience
</li><li>Strong communication and organizational skills</li><li>
Proficient computer skills</li></ul><p><i>
Preferred:</i></p><ul><li>
BSN</li><li>
2 years of Critical Care or Emergency Department experience</li></ul><p><b>
Certifications and Licenses Required:
</b></p><ul><li>Active NJ RN license or compact RN license with NJ endorsement</li><li>
BLS from the American Heart Association</li><li>
FEMA ICS 100 and FEMA NIMS 700 certificates are preferred</li><li>
ACLS</li></ul><p><b>
Scheduling Requirements:</b></p><ul><li>
Night Shift 12 hour shift 7pm-7:30am</li><li>
Full Time</li><li>
Rotating weekends and holidays; no set schedules,</li></ul><p><b>
Essential Functions:</b></p><ul><li>
The Nursing Supervisor provides oversight and is responsible for facilitating the resolution of issues relating to house-wide staffing, patient care, complaints, and patient throughput/bed management and the communication of such matters to Logistics, Staff, Leaders, and the Administrator-On-Call,</li><li>
Responsible for allocating the available resources to promote autonomous, effective, safe, cost-efficient, and compassionate quality care,</li><li>
Facilitate an atmosphere of interactive management and the development of collegial relationships among nursing personnel and other disciplines,</li><li>
Ensure compliance with all applicable policies, laws, and regulations and provide standardized employee feedback on policies and clinical performance,</li><li>
Is responsible for knowledge of the patient population served and assures awareness of ethical standards of practice as defined by the ANA code of ethics,</li><li>
Is responsible for reporting identified safety issues such as hazardous environments; damaged floors/walls/ceiling tiles/unsecured areas and medical errors to unit leaders and hospital administration,</li><li>
Provides clinical leadership for medical and psychiatric emergencies and oversees unexpected events,</li><li>
Serve as a catalyst and role model that provides leadership and direction,</li><li>
Responsible for the collection of QA data, as assigned</li></ul><p><b>
Other Duties:
</b></p><p>The Nursing Supervisor, is a hospital administration representative and serves as the delegated agent of the hospital administrative team. Responsible for upholding and executing the mission, vision, philosophy, core values, standards of practice, strategic day-to-day hospital operations, and implementation of standards of care using current evidence-based practices for all staff on all shifts.</p><p><b>
Benefits and Perks:
</b></p><p>At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees&rsquo; physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:</p><ul><li>
Paid Time Off including Vacation, Holidays, and Sick Time</li><li>
Retirement Plans
</li><li>Medical and Prescription Drug Insurance
</li><li>Dental and Vision Insurance
</li><li>Disability and Life Insurance
</li><li>Paid Parental Leave</li><li>
Tuition Reimbursement</li><li>
Student Loan Planning Support</li><li>
Flexible Spending Accounts</li><li>
Wellness Programs
</li><li>Voluntary Benefits (e.g., Pet Insurance)</li><li>
Community and Volunteer Opportunities</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon&hellip;.and more!</li></ul><p><b>
Choosing RWJBarnabas Health!
</b></p><p>RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
</p><p>RWJBarnabas Health aims to truly make a unique impact on local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey&mdash;whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.</p><p>
Equal Opportunity Employer</p></div>
<p></p>
<p>At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.</p>
<ul><li>
Paid Time Off (PTO)</li><li>
Medical and Prescription Drug Insurance</li><li>
Dental and Vision Insurance</li><li>
Retirement Plans</li><li>
Short &amp; Long Term Disability</li><li>
Life &amp; Accidental Death Insurance</li><li>
Tuition Reimbursement</li><li>
Health Care/Dependent Care Flexible Spending Accounts</li><li>
Wellness Programs</li><li>
Voluntary Benefits (e.g., Pet Insurance)</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!</li></ul><br>
<br>
<p><i>RWJBarnabas Health is an Equal Opportunity Employer</i></p></div>

Nursing Supervisor (RN) Nursing Supervisors Full Time Night shift

Mass General Brigham

<div>Site: Brigham and Women's Faulkner Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
Anticipated schedule: 3p to 3a<br>
Occasional Weekends 7a to 7p<br>
16 shifts per 6 month period.<p></p><p><b><br>
Job Summary</b></p>
Provides administrative, operational, and clinical responsibilities for all services in the facility on evenings, nights, weekends, and/or holidays. Serves as the clinical resource person on patient care and services; acts as the patient care representative; collaborates with medical staff, ancillary support, and clinical services in order to ensure optimal patient care services and environmental conditions at all times. Responsible for notifying Administrator-On-Call of serious issues, incidents, and internal and external disasters.<br>
<br>
Essential Functions<br>
Supervise patient care through verification of the use of the nursing process according to established nursing practices and patient care standards and provide direction and guidance to facilitate the nursing process.
<br>
<br>
<ul><li>Ensure appropriate intervention is demonstrated in all situations, e.g., deterioration of patient condition, disruptive behavior, equipment malfunctions, etc.
</li><li>Serve as off-shift patient care representative, listen to patient or patient family members' issues, documents, and complaints, and investigate if required.
</li><li>Conduct rounds of all patient care areas and define expectations for accurate reporting with emphasis on high-acuity patients.
</li><li>Collaborate throughout off-shift with support services, emergency, admitting, and clinical services to coordinate clinical patient care or environmental needs.
</li><li>Follow through to ensure patient's needs, as well as environmental and safety-related issues, are resolved.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education<br>
Bachelor's Degree Nursing required and Master's Degree Nursing preferred<br>
<br>
Licenses and Credentials<br>
Massachusetts Registered Nurse License required</p><p>
Basic Life Support required</p><div><br>
Experience<br>
Clinical nursing experience 5-7 years required and Lead nursing experience 2-3 years required<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Strong organizational and problem-solving/issue-resolution skills.</li><li>Highly developed communication and interpersonal skills, working with a diverse patient population.</li><li>Ability to anticipate challenges and develop and implement strategies for addressing them.</li><li>Ability to work effectively and collaboratively with all professional and support staff.</li><li>Proven ability to work independently.</li><li>Strong leadership abilities to provide guidance, mentorship, and education to others.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p>
Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. We are a Magnet designated hospital, a recognition that fewer than nine percent of all US hospitals receive. We believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients are at the center of everything we do. If you&rsquo;re looking for more than a career, join Brigham and Women&rsquo;s Faulkner Hospital. Our patients call it better care. Our employees call it home.</p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
1153 Centre Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
0<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Per Diem<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$53.45 - $77.78/Hourly<p></p><p><b><br>
Grade</b></p>
8<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Nursing Supervisor Faulkner - Per Diem

Valeris

<div><div>Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris&trade; revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.</div>
<div></div><div>When you join the team as a Nurse Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.</div>
<div></div><div>Key Responsibilities:</div>
<ul><li>Daily program operational management</li>
</ul><ul><li>Ensures contracted Service Level Agreement adherence</li>
<li>Responsible for the implementation and on-going management of client specific business rules</li>
<li>Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals</li>
</ul><ul><li>Team hiring, development and training</li>
</ul><ul><li>Ensures daily program staffing levels are consistent with daily program needs</li>
<li>Ensure that direct reports receive the training needed to be proficient in their roles</li>
<li>Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs</li>
<li>Provides consistent, timely coaching and development for direct reports for a functional area</li>
</ul><ul><li>Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practice</li>
<li>Utilize Valeris&rsquo; values as the driving force behind the team&rsquo;s success</li>
<li>On time adherence to training deadlines for all corporate policies and procedures</li>
<li>Ensure all SOPs are followed with consistency</li>
<li>Perform additional tasks or projects as assigned</li>
</ul><div>Qualifications:</div>
<ul><li>Licensed Registered Nurse</li>
<li>2-3 years of nursing experience with relevant disease state experience preferred.</li>
<li>Nurse line triage, Call Center Utilization Management, Call Center Case Management a plus.</li>
<li>Case management or Clinical Trial Nurse experience, a plus.</li>
<li>Bachelor&rsquo;s degree or higher strongly preferred</li>
<li>Previous personnel/team management experience</li>
<li>Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus</li>
<li>Previous experience leading customer service teams is a plus</li>
</ul><div><div><b>Physical Demands &amp; Work Environment</b></div>
<ul><li>While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.</li>
<li>Although very minimal, flexibility to travel as needed is preferred.</li>
<li>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.</li>
</ul>
<div></div><div><b>Why Work for Valeris?</b></div>
<div>We&rsquo;re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:</div>
<ul><li>Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs</li>
<li>Additional health support, including telehealth and Employee Assistance Program (EAP) services</li>
<li>Company match on Health Savings Account contributions</li>
<li>Free Basic Life and AD&amp;D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000</li>
<li>Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability</li>
<li>401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting</li>
<li>Paid Time Off (PTO) and Sick Leave to support work-life balance</li>
<li>Team members receive nine paid holidays plus two floating holidays</li>
<li>Opportunities for advancement in a company that supports personal and professional growth</li>
<li>A challenging, stimulating work environment that encourages new ideas</li>
<li>Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace</li>
<li>A mission-driven, inclusive culture where your work makes a meaningful impact</li>
</ul>
<div></div><div>Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.</div>
<div></div><div><b>Our Commitment to Equal Opportunity</b></div>
<div>At Valeris, we don&rsquo;t just accept difference &ndash; we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.</div>
</div><div></div><div><h3 class="jobSectionHeader"><b>Important Notice</b></h3>
<p>Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @valeris.com, @echo.newtonsoftware.com email address regarding next steps in our interview process.</p>
<h3 class="jobSectionHeader"><b>Please Note:</b></h3>
<ul><li>PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com, @pharmacord.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.</li>
<li>We will never request your bank account information at any stage of the hiring process.</li>
<li>We will never send a check (electronic or physical) to purchase home office equipment.</li>
</ul>
<p>If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com</p>
<div>#INDSUP</div></div></div>

Nurse Supervisor

IntellaTriage

<div><p>***<b>Do you want to be a part the team that ensures world class triage to our clients and patients?
</b></p><p><b>***We are looking for exceptional, intelligent, and quality centered call center shift supervisor who wants to oversee all aspects of operations management and care for each and every patient encounter on a shift!</b></p><p></p><p><b>
***If this describes you, apply now to join our team!</b></p><p></p><p><b>
Shift times</b>
</p><p></p><ul><li>10 hour shifts</li><li>
10p-8a CST</li><li>
Days: rotation of 4 days on and then 4 days off</li></ul><p></p><p><b>
Overview:</b></p><p><br>
This is a fantastic opportunity to be a key influencer in a rapidly growing, patient-focused business. We are actively recruiting a talented Contact Center Shift Supervisor to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service, process improvement, and a desire to help improve the lives of our nursing staff through supportive and effective shift management. The Contact Center Shift Supervisor will provide direct support to the front-line staff fielding calls and ensure that the right people are in the right place at the right time. The role reports to the Director of Clinical Operations. This is a full-time, hourly remote position.
</p><p>IntellaTriage&rsquo;s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line &ndash; we want to ensure our providers&rsquo; patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders&rsquo; benefit. We provide our customers&rsquo; patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customers&rsquo; nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customers&rsquo; bottom line by reducing overall cost to deliver after-hours care.</p><p></p><p><b>
What you&rsquo;ll do:</b></p><p>
The Contact Center Shift Supervisor will be responsible for managing day to day operational performance of the business and be able to effectively manage agent performance and customer service. Provide motivation and timely communication to a team of 50+ nurses that are on shift to ensure service levels are met and protocols are known.</p><p></p><ul><li>
Actively monitor all Triage and Nurse Advice Line teams to ensure they are meeting operational metrics.</li><li>
Assign and manage phone queues to appropriate agents at the beginning of each shift.</li><li>
Manage and post the assignment sheet for weekday shifts. Ensure updates are made appropriately and logged correctly as changes occur.</li><li>
Manage staffing during the shift to include reassigning queues to manage call flow, finding replacements for call offs, and managing breaks.
</li><li>Operate as the first point of contact for any issues during your assigned shift and escalate as appropriate to the Administrator on Call and IT Support.
</li><li>Assist with and monitor phone training and staff back-up shifts ensuring completion of evaluation forms.
</li><li>Properly maintain the incident log with staff issues, client complaints, and IT issues.
</li><li>Manage all shift communication to ensure the clinical operations team is aware of changes and monitor the team chats to make sure questions are being resolved timely.
</li><li>Assist in scheduling all off-phone activities such as offline-work, team meetings, coaching, training, etc.</li><li>
Work closely with the clinical operations team to analyze and help improve their delivery processes by communicating business impacting trends.</li><li>
Monitor real-time adherence and schedule conformance for team members to maintain alignment to demand.</li><li>
Participate in triaging ACD related outages by providing contact center information for any events and following up with impact analysis.</li></ul><br>
<b>
Requirements</b><p><br>
Qualifications</p><ul>
<li>Bachelor&rsquo;s Degree preferred.</li>
<li>Requires a minimum of 2 years of call center experience.</li>
<li>Previous management experience preferred.</li>
<li>Above average written and oral communication skills</li>
<li>The ability to work day, night, weekend, and holiday shifts</li>
<li>Working knowledge of Windows, Excel, Word, and other Microsoft business applications</li>
<li>Experience with RingCentral preferred.
</li></ul><p><b>Your Traits &amp; Characteristics</b></p>
<ul><li>You are passionate about excellence in the delivery and consistency of patient care.
</li><li>You are organized and detail oriented.
</li><li>You are able to apply critical thinking to develop options and consider impacts and demonstrate business expertise.</li>
<li>You embrace accountability for excellent customer service by acting quickly and decisively without direct on shift supervision.</li>
<li>You foster teamwork and motivate others to perform at a high level.</li>
<li>You do what is right every time and without question</li><br>
</ul><br>
<br>
<br>
<b>Benefits</b><p><br>
The Remote Contact Center Supervisor position is paid at a rate of $30 per hour. . All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.</p></div>

Call Center Shift Supervisor (Remote) OVN

Incredible Health

<div>
 Hospitals on Incredible Health are actively hiring and accepting applications in the Denver, CO area for the following position: Assistant Nurse Manager. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, CNO, Charge, Clinical Nurse Coordinator, Director, Manager, Supervisor, or VP.
 <br/>
 <br/>
 <ul>
  <li>
   Shift(s) available: day shift, night shift, and mid shift
  </li>
  <li>
   Job types available: full time, part time, and per diem
  </li>
  <li>
   Employer features: 401(K), Best Places to Work recognition, Best Places to Work recognition, Community hospital, Cross training, Cross training, Health Insurance, Level 2 trauma center, Level 3 trauma center, Life Insurance, Magnet recognized, Medical, Nurse self-care program , Offers sign on bonus, Offers sign on bonus, PTO, PTO, Retirement Plan
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  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   RN Diploma degree or higher from an accredited school of nursing
  </li>
  <li>
   Active and unencumbered Registered Nurse license in the state of Colorado
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   <br/>
  </li>
 </ul>
 <strong>
  Benefits
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  <br/>
 </strong>
 <ul>
  <li>
   Healthcare coverage: Medical, Dental, Vision
  </li>
  <li>
   401K
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Tuition Assistance
   <br/>
   <br/>
  </li>
 </ul>
 Salary: $46,000 to $101,547 /year
</div>


Assistant Nurse Manager

<div>
 Hospitals on Incredible Health are actively hiring and accepting applications in the Houston, TX area for the following position: Clinical Nurse Coordinator. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, CNO, Charge, Clinical Nurse Coordinator, Director, Manager, Supervisor, or VP.
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 <ul>
  <li>
   Shift(s) available: day shift, night shift, and mid shift
  </li>
  <li>
   Job types available: full time, part time, and per diem
  </li>
  <li>
   Employer features: 401(K), 401(K), Adoption Assistance, Best Places to Work recognition, Cross training, Cross training, FSA, FSA, Level 1 trauma center, Level 3 trauma center, Life Insurance, Magnet recognized, Medical, Medical, Medical, Offers sign on bonus, PTO, PTO, PTO, Retirement Plan, Teaching Hospital, Union facility
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   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current Registered Nurse (RN) license in good standing
  </li>
  <li>
   Bachelor of Science in Nursing (BSN) is preferred; Associate Degree in Nursing (ADN) candidates with relevant experience considered
  </li>
  <li>
   Minimum of 3-5 years of clinical nursing experience in a hospital or specialized healthcare setting preferred
  </li>
  <li>
   Strong organizational and leadership skills, with the ability to multitask effectively
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   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate patient care services by liaising with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes
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  <li>
   Manage nursing staff schedules, workload distribution, and resource allocation to ensure smooth operation of the department
  </li>
  <li>
   Assist in the development and implementation of nursing protocols, procedures, and quality improvement initiatives
  </li>
  <li>
   Conduct regular team meetings to address concerns, discuss improvements, and communicate updates related to patient care or departmental issues
  </li>
  <li>
   Monitor and evaluate nursing staff performance, providing feedback and conducting performance reviews as required
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   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Healthcare coverage: Medical, Dental, Vision
  </li>
  <li>
   401K
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Tuition Assistance
   <br/>
   <br/>
  </li>
 </ul>
 Salary: $59,455 to $100,000 /year
</div>


Clinical Nurse Coordinator

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