office agent

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company&rsquo;s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p><p>
https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_US</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Ability to drive all cargo handling equipment.</li><li>
Retrieve import/deliver export documents to and from aircraft.</li><li>
Reports to work on a regular and timely basis.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
Must be at least 18 years of age if position requires driving cargo handling equipment.</li><li>
Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to learn PC skills and apply knowledge.</li><li>
Ability to read, write, fluently speak and understand the English language.</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs.</li><li>
Ability to handle the stress of a fast-paced eight-hour shift.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Office Agent Cargo

ariika

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are looking for a detail-oriented Back Office Agent to manage customer claims and ensure smooth coordination across internal teams. This role is critical in maintaining service quality and operational efficiency.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Claims Processing &amp; Validation: Review claims escalated by the Call Center, verify supporting evidence (photos/videos), check warranty status, and identify root causes.
  </li>
  <li>
   Operational Coordination: Act as the main point of contact between departments: Warehouse (check replacement availability), Logistics (arrange deliveries/pickups), Technical/Repair Team (schedule inspections and validate reports)
  </li>
  <li>
   Resolution Decision-Making: Apply company policies to determine claim outcomes (replacement, repair, or rejection).
  </li>
  <li>
   Case Tracking: Manage and update all cases on CRM systems, ensuring adherence to SLAs.
  </li>
  <li>
   Root Cause Reporting: Analyze recurring issues and prepare weekly reports for Quality and Procurement teams.
  </li>
  <li>
   Resolution Closure: Finalize all documentation for replacements/refunds and ensure customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 1&ndash;3 years in Back Office Operations, Claims Management, or Logistics
  </li>
  <li>
   Industry Requirement: Must have experience in the furniture industry
  </li>
  <li>
   Education: Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field is preferred
  </li>
  <li>
   Technical Skills:
  </li>
  <li>
   Advanced Excel (Pivot Tables, VLOOKUP, tracking sheets)
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Key Competencies:
  </li>
  <li>
   Strong analytical skills and attention to detail
  </li>
  <li>
   Process-oriented mindset with ability to follow SOPs
  </li>
  <li>
   Effective coordination and communication across departments
  </li>
  <li>
   Ability to handle multiple cases and meet deadlines
  </li>
 </ul>
</div>


Back Office Agent (Furniture Industry)

Worldwide Flight Services (WFS)

<div>
 Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
 <br/>
 <br/>
 <strong>
  About WFS
  <br/>
  <br/>
 </strong>
 Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 $20.00 p/h
 <br/>
 <br/>
 The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company&rsquo;s delivery schedules. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Retrieve import/deliver export documents
  </li>
  <li>
   Reports to work on a regular and timely basis.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HS Diploma, GED or Equivalent.
  </li>
  <li>
   Must be at least 18 years of age
  </li>
  <li>
   Must have a valid driver's license
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to learn PC skills and apply knowledge.
  </li>
  <li>
   Ability to read, write, fluently speak and understand the English language.
  </li>
  <li>
   Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements/Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to lift up to 70 lbs.
  </li>
  <li>
   Ability to handle the stress of a fast-paced eight-hour shift.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Want your pay in advance? Access your pay when you need it through DailyPay app!
  </li>
  <li>
   Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  </li>
  <li>
   Need quality medical care? Multiple options for both full and part-time employees!
  </li>
  <li>
   Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping &amp; More!
  </li>
  <li>
   Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  </li>
  <li>
   Want to invest in your future? 401k program offered!
  </li>
  <li>
   Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
   <br/>
   <br/>
  </li>
 </ul>
 WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
</div>


Air Cargo Office Agent - CVG

Air General

<div><p>Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time <b>Office &quot;Acceptance&quot; Agent</b> at our Orlando International Airport (MCO) location.</p>
<p>
The <b>Office &ldquo;Acceptance&rdquo; Agent</b> will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as responsible for retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during the acceptance of cargo. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.</p>
<p>
If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!<br>
<br>
<b>Job responsibilities:</b></p>
<ul>
<li>Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.</li>
<li>Must handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure.</li>
<li>Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests.</li>
<li>Monitor multiple email accounts and respond to customer inquiries.</li>
<li>Provide customers with information concerning the status of their shipments.</li>
<li>Reconcile Master and House air waybills, as applicable against ACE Customs systems.</li>
<li>Handle, prepare, and manifest export flights for multiple carriers/cities.</li>
<li>Data capture Export consignments.</li>
<li>Verify booking details and request corrections where applicable.</li>
<li>Prepare transfer manifests and notify accordingly for multiple carriers/cities.</li>
<li>Transmit Customs for numerous airlines.</li>
<li>Send arrival notices for international inbound shipments to multiple carriers/cities.</li>
<li>Work independently and with a team to solve problems.</li>
<li>Any additional requests by the station and department management teams.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>High school diploma or GED required.</li>
<li>Must be able to obtain a valid airport SIDA badge.</li>
<li>Must be at least 18 years of age.</li>
<li><b>Must have a valid and unexpired US Driver&rsquo;s license</b>.</li>
<li>Must be able to lift up to 70 lbs.</li>
<li>Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.</li>
<li>Must be able to clearly understand and communicate in English when performing essential job functions.</li>
<li>Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.</li>
<li>Be available to work varied shifts, including nights, weekends, and holidays.</li>
<li>Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.</li>
<li>Some travel may be required for airline specific training.</li>
</ul>
<p><b>Schedule: </b><b>1130 am - 8:00 pm (Monday-Friday)</b></p><br>
<p><b>
Benefits Offered:</b></p>
<ul>
<li>Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.</li>
<li>Paid Time Off and Sick Time</li>
<li>Paid Parental Leave</li>
<li>401(k) Retirement Plan and Roth after 6 months, company match after 1 year</li>
<li>Life Insurance</li>
<li>Tuition Scholarship Program</li>
<li>Company Emergency Loan Program</li>
<li>Earned Wage Access - offered through Tapcheck</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
<p><b>Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!</b></p>
<p>
https://www.airgeneral.com/ourstory</p></div>

Office "Acceptance" Agent - Air Cargo (MCO)

<div><p>Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time <b>Office &quot;Acceptance&quot; Agent</b> at our Austin-Bergstrom International Airport (AUB) location in Austin, TX.</p>
<p>
The <b>Office &ldquo;Acceptance&rdquo; Agent</b> will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as responsible for retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during the acceptance of cargo. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.</p>
<p>
If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!<br>
<br>
<b>Job responsibilities:</b></p>
<ul>
<li>Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.</li>
<li>Must handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure.</li>
<li>Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests.</li>
<li>Monitor multiple email accounts and respond to customer inquiries.</li>
<li>Provide customers with information concerning the status of their shipments.</li>
<li>Reconcile Master and House air waybills, as applicable against ACE Customs systems.</li>
<li>Handle, prepare, and manifest export flights for multiple carriers/cities.</li>
<li>Data capture Export consignments.</li>
<li>Verify booking details and request corrections where applicable.</li>
<li>Prepare transfer manifests and notify accordingly for multiple carriers/cities.</li>
<li>Transmit Customs for numerous airlines.</li>
<li>Send arrival notices for international inbound shipments to multiple carriers/cities.</li>
<li>Work independently and with a team to solve problems.</li>
<li>Any additional requests by the station and department management teams.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>High school diploma or GED required.</li>
<li>Must be able to obtain a valid airport SIDA badge.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have a valid and unexpired US Driver&rsquo;s license.</li>
<li>Must be able to lift up to 70 lbs.</li>
<li>Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.</li>
<li>Must be able to clearly understand and communicate in English when performing essential job functions.</li>
<li>Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.</li>
<li>Be available to work varied shifts, including nights, weekends, and holidays.</li>
<li>Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.</li>
<li>Some travel may be required for airline specific training.</li>
</ul>
<p><b>Benefits Offered:</b></p>
<ul>
<li>Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.</li>
<li>Paid Time Off and Sick Time</li>
<li>Paid Parental Leave</li>
<li>401(k) Retirement Plan and Roth after 6 months, company match after 1 year</li>
<li>Life Insurance</li>
<li>Tuition Scholarship Program</li>
<li>Company Emergency Loan Program</li>
<li>Earned Wage Access - offered through Tapcheck</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
<p><b>Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!</b></p>
<p>
https://www.airgeneral.com/ourstory</p></div>

Office "Acceptance" Agent - Air Cargo (AUB)

South Beach Group Hotels

<div><p><b>Job Title:</b> Overnight Front Desk Agent<br>
<b>Classification:</b> Nonexempt
<br>
<b>Department:</b> Overnight Front Desk Agent<br>
<b>Reports to:</b> Front Desk Manager
<br>
<b>Job Description</b></p><p><b>
Summary/Objective
</b></p><p>The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards.
</p><p><b>Essential Functions
</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><ul><li>Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
</li><li>Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
</li><li>Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
</li><li>Help management applies the credit policy and guest billing policy.
</li><li>Actively participates in daily briefings and meetings
</li><li>Expected to conduct oneself in a discrete manner in all guest areas
</li><li>Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
</li><li>Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas
</li><li>Understand and communicate promotions and enhancements effectively with employees and guests.
</li><li>Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
</li><li>Offer to handle special arrangements during guest stay; coordinate future visits.
</li><li>Perform any other duties assign by his/her manager.
</li></ul><p><b>Qualifications
</b></p><ul><li>Previous front office, hotel, or customer service experience preferred
</li><li>Bi-Lingual Preferred
</li><li>Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
</li><li>Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
</li><li>The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
</li><li>Ability to handle cash and credit transactions
</li><li>Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers
</li><li>Ability to multi task and handle stress in busy periods
</li></ul><p><b>Supervisory Responsibility
</b></p><p>This position has no supervisory responsibilities.
</p><p><b>Work environment
</b></p><p>This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.
</p><p><b>Physical Demands
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
</p><p>While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
</p><p><b>Position Type/Expected Hours of Work
</b></p><p>This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.
</p><p><b>Required Education and Experience</b>
</p><ul><li>A minimum of (2) year experience in Front Desk/Hotel environment.
</li><li>A minimum of (1) year experience in customer service background.
</li><li>College degree in hospitality, business administration or similar.
</li><li>Must be able to work independently and exercise good judgment to resolve issues.
</li><li>Flexible schedule. Able to work weekends and holidays.
</li><li>Must be able to stand for long periods of time.
</li><li>Excellent communication skills, both written and oral.
</li></ul><p><b>AAP/EEO Statement
</b></p><p>The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
</p><p><b>Other Duties
</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
</p><p>No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.</p></div>

Overnight Front Desk Agent - Croydon Hotel

Mandarin Oriental Hotel Group

<p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Guest Services Agent</b><b>, you will be responsible for the following duties:</b></p><ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul><p></p><p><b>
As Guest Services Agent</b><b>, we expect from you:</b></p><ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Guest Services - Agent

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