office agent

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company&rsquo;s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Ability to drive all cargo handling equipment.</li><li>
Retrieve import/deliver export documents to and from aircraft.</li><li>
Reports to work on a regular and timely basis.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
Must be at least 18 years of age if position requires driving cargo handling equipment.</li><li>
Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to learn PC skills and apply knowledge.</li><li>
Ability to read, write, fluently speak and understand the English language.</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs.</li><li>
Ability to handle the stress of a fast-paced eight-hour shift.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Office Agent Cargo

<div><p><b>Key Accountabilities
</b></p><ul><li>Assigning the Activities from the concerned tools
<ul><li>Activation / Modification - Verifying the below:
</li><li>Account creation under Customer&rsquo;s Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa, Tenancy Contract, NOC / Authorization if required and all other mandatory documents based on the type of request.
</li><li>Cross verification of the authorized person and other customer information in existing system records with the issued documents
</li></ul></li><li>Activation / Modification as per the Assigned Activities
<ul><li>Ensuring the correct / complete description of customer&rsquo;s request and other details from the Activity. Ensuring the availability of necessary documents are attached before activation.
</li><li>Executing the activation or modification requests as per the requirements and information provided in the Activity description and also by doing a verification call to the customer.
</li></ul></li><li>Confirmation and Communication
<ul><li>Confirming the request fulfilment to the concern team, through email attaching the details of the request such as account number, Work order number and Site schedule date.
</li></ul></li><li>Updating the Tracker and the CRM
<ul><li>Updating the concerned Tracker and the CRM with the required information of the fulfilled order and leaving the queue to the concerned group. Further actions and modifications on the request also should be captured in the Tracker and CRM and they should be closed once all the pending issues have been resolved.
</li></ul></li><li>Co-ordination and Follow up:
<ul><li>ITCRM / GIS / CSM
<ul><li>Raising TTs for the technical /server / network issues occurred while performing the execution of requested services with the appropriate information and documents; Follow up on the same and to get the requests fulfilled completely on the stipulated SLAs. Especially adding the address to the account of the customer (GIS) to avoid bad customer experience.
</li><li>Requesting for an urgent installation in case of Escalations to CSM team.
</li></ul></li></ul></li><li>Ensure that policies and procedures are adhered to, including compliance to Contact Centre Policies and Procedures, financial policies and procedures, etc.
</li><li>Refreshing the old processes with proper work instructions and Updating with the new processes and policies to understand the Business rules and to imply on processing the customer requests to retain the Accuracy, Quality and efficiency.
</li></ul><p><b>Qualifications:
</b></p><ul><li>Diploma or Degree holder (Management Information Systems), or equivalent
</li></ul><p><b>Experience:
</b></p><ul><li>Minimum 2-year experience of working in a Back-office Operations / Retail Operations
</li><li>Experience from a Call Center or Retail environment is preferable.
</li></ul><p><b>Skills
</b></p><ul><li>Strong self-motivation, drive, initiative and results orientation
</li><li>Flexible, creative and adaptable to changing environments and pressures.
</li><li>Excellent verbal and written communication skills with an ability to analyze data and think A to Z of consequences.
</li><li>Strong analytical and product management skills, including a thorough understanding of how to interpret customer&rsquo;s business needs and translate them into application and operational requirements.
</li><li>Ability to interact professionally with a diverse group of people, all levels within the organization such as executives, managers, and subject matter experts.
</li><li>High levels of computer literacy in Word, Excel, Access, Power Point, Outlook and presentation skills
</li><li>Proficiency in business applications such Siebel, BSCS, POS and Oracle highly desirable</li></ul></div>

Back Office Agent

Hyatt

<div><div><p>Summary</p><div><div><p><b>
Hyatt Regency Bellevue on Seattle's Eastside</b> is in search of a friendly and reliable <b>Front Office Agent</b> to join our <b>Front Office</b> team.</p><p>
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Agent.</p><p>
If you have worked at other hotels as a front desk agent or you have an interest in hotel jobs, we'd love to hear from you!</p><p></p><p><b><br>
The hourly rate for this position is $27/hour.</b></p><p></p><p><b><br>
As a colleague, we have you covered with amazing benefits and perks!</b></p><p><b>
Benefits</b></p><ul><li><p>
Medical, after 30 days of employment</p></li><li><p>
Vision Insurance</p></li><li><p>
Dental Insurance</p></li><li><p>
401(k) &amp; Retirement Savings Plan (RSP)</p></li><li><p>
Basic Life Insurance</p></li><li><p>
Short Term Disability Insurance</p></li><li><p>
New Child Leave &amp; Adoption Assistance</p></li><li><p>
Paid Time Off</p></li><li>
Full-Time Colleagues:<ul><li>
11 days (88 hours) earned for having 0 - 3 years of service</li><li>
16 days (128 hours) earned for having 4 - 8 years of service</li><li>
21 days (168 hours) earned for having 9+ years of service</li><li>
(6) Paid Holidays per year</li></ul></li><li><p>
(6) Sick Days (earned based on hours worked)</p></li><li><p>
Compassionate Leave</p></li><li><p>
Jury Duty Leave</p></li></ul><p></p><p><b><br>
Perks</b></p><ul><li><p>
Employee Assistance Program</p></li><li><p>
Free Uniforms and Cleaning of your Uniform</p></li><li><p>
Free parking</p></li><li><p>
Discounted Rooms at any participating Hyatt location starting on your first day of employment</p></li><li><p>
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*</p></li><li><p>
Free colleague meals during shift</p></li><li><p>
Hyatt Colleague discount program</p></li><li><p>
Tuition Reimbursement*</p></li><li><p>
ORCA Pass subsidy*</p></li><li><ul><li>Eligibility requirements may apply</li></ul></li></ul><p></p><p><br>
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.</p></div></div></div><div><p>
Qualifications</p><div><ul><li>
A true desire to satisfy the needs of others in a fast-paced environment</li><li><p>
Refined verbal and written communication skills</p></li><li>
Ability to stand for long periods of time</li><li><p>
Availability to work an overnight shift as needed</p></li><li><p>
Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends</p></li></ul><p></p><p><i><br>
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</i></p></div></div></div>

FRONT OFFICE AGENT ($27/HOUR)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26022604<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, 411006<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.</p><p><br>
</p><p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Office Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>26020348<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

ETISAL International Group

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 <br/>
 <strong>
  RESPONSIBILITIES
 </strong>
 <ul>
  <li>
   Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
  </li>
  <li>
   Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
  </li>
  <li>
   Update and maintain customer databases with accurate information.
  </li>
  <li>
   Collaborate with various departments to resolve customer issues and enhance service delivery.
  </li>
  <li>
   Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
  </li>
  <li>
   Assist in training and onboarding new hires to facilitate a cohesive team environment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  REQUIREMENTS
 </strong>
 <ul>
  <li>
   Excellent verbal and written communication skills in English.
  </li>
  <li>
   Strong problem-solving abilities with attention to detail.
  </li>
  <li>
   Proficient with office applications and customer relationship management (CRM) software.
  </li>
  <li>
   Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  </li>
  <li>
   Familiarity with voice and non-voice communication channels.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BENEFITS
 </strong>
 <ul>
  <li>
   Net Salary 17000 EGP
  </li>
  <li>
   2 Days off
  </li>
  <li>
   Social &amp; Medical Insurance
  </li>
  <li>
   Fully Paid Training
  </li>
  <li>
   Career Path Opportunities
   <br/>
   <br/>
  </li>
 </ul>
</div>


Back Office Agent (Voice & Non Voice / English account)

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><br>
<ul><li>
Greeting and checking in/out guests efficiently while verifying registration information and processing payments</li><li>
Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions</li><li>
Handling guest inquiries, complaints, and special requests to ensure a positive experience</li><li>
Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records</li><li>
Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities</li><li>
Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property</li><li>
Following brand standards and company policies to ensure consistent service quality</li><li>
Manage online, phone and in-person room reservations</li><li>
Welcome guests, check them in, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment from customers</li><li>
Respond to guests&rsquo; issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's Degree of Hotel Management or Equivalent</li><li>
At least two years of customer service experience</li><li>
One year of front desk experience in the hospitality industry</li><li>
Excellent verbal communication skills</li><li>
Availability to work shifts, including evenings, weekends and holidays</li><li>
Ability to solve client issues in a friendly and timely fashion</li><li>
Friendly and welcoming demeanor</li></ul><br>
<b>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Fluency in English<br>
additional languages are a plus<br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Front Office Agent - Sofitel Cairo Downtown Nile

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Office Agent Cargo

Back Office Agent

FRONT OFFICE AGENT ($27/HOUR)

Front Office Agent

Front Office Agent

Back Office Agent (Voice & Non Voice / English account)

Front Office Agent - Sofitel Cairo Downtown Nile