office assistant receptionist

Alaska Native Tribal Health Consortium

<div>The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska&rsquo;s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation&rsquo;s largest state.
Our vision: Alaska Native people are the healthiest people in the world. 
 
ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
<ul><li>Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
</li></ul><ul><li>Cost-Share Dental and Vision Insurances
</li></ul><ul><li>Discounted Pet Insurance
</li></ul><ul><li>Retirement Contributions with Pre-Tax or Roth options into a 403(b).
</li></ul><ul><li>401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
</li></ul><ul><li>Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
</li></ul><ul><li>Eleven Paid Holidays
</li></ul><ul><li>Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
</li></ul><ul><li>Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&amp;D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
</li></ul><ul><li>Flexible Spending Accounts for Healthcare and Dependent Care.
</li></ul><ul><li>Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
</li></ul><ul><li>On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
</li></ul><ul><li>Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
</li></ul><ul><li>Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
</li></ul><ul><li>On-Site Training Courses and Professional Development Opportunities.
</li></ul><ul><li>License and certification reimbursements and occupational insurance for medical staff.
</li></ul><ul><li>Emergency Travel Assistance
</li></ul><ul><li>Education Assistance or Education leave eligibility
</li></ul><ul><li>Discount program for travel, gym memberships, amusement parks, and more.
</li></ul><div>Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org. 
 
</div>Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Summary:
 
Under general direction of the Executive, will assist in advancing the organization initiatives and goals. Facilitates collaboration between the Executive and Executive Team. Supports Executive and Senior Leadership in performing a variety of duties including organizing daily/weekly/monthly work, project deadlines and deliverables. Maintain the day-to-day functions and provide high-level administrative support to the Executive and Executive Staff. Assume responsibility for efficient calendar management and administrative function to support assigned Executive. Independent judgement is required to plan, prioritize, and organize a diversified workload, and recommends changes and improvements.
Responsibilities: 
 
All
A ttend Executive meetings as requested, prepare all forms of communication, including but not limited to: preparing for Board meetings as well as other Executive meetings, preparing for complex presentations and reports, drafting speeches, taking succinct notes, and providing attendees with a summary of decisions, actions, and follow-ups. Prepares the Executive in advance for meetings and helps with prompt completion of deliverables and deadlines; collaborates with other leaders as necessary to complete. Ensure efficient time management, travel management, and calendar management by working closely with the Executive and planning forward 30-60-90 days. Expertly organize, manage, and host virtual conferences and seminars. Possess technological expertise in managing and setting up virtual meetings. 
M aintain email distribution lists to ensure they are up-to-date and aligned with appropriate business groups. Coordinates travel end-to-end, including all logistics and itineraries. In accordance with established policies and procedures, make purchases, reconcile and process expense reports while maintaining high level of fiscal integrity and professionalism. Evaluate, develop and maintain internal office procedures in order to best support the department to ensure consistent workflow. Work closely with other Executive Assistants to support other Executive&rsquo;s work. 
C oordinate events of varied scale including hosting dignitaries, elected officials and V.I.Ps. Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. 
P rovides a smooth onboarding experience for new Executive. 
P erforms other duties as assigned. 
E xecutive Assistant I
P erforms diversified and complex administrative duties and may provide some guided project coordination.
G eneral knowledge of department budget, budget criteria and working within budget Reconcile Credit Cards.
S ubmit and tracking of invoices to ensure timely payment to vendor.
T racking and maintaining contracts assigned to Executive.
S ustain a daily calendar of meetings and events.
E xcellent communication and time management skills; proven ability to meet deadlines.
A rrange travel and accommodations for Executives. Prepare expense reports.
C oordinates meetings.
T ake minutes of the meeting and share follow up items.
P repare handouts, agendas.
P articipate in preparation meetings to ensure understanding of Executive expectations.
R equired to attend regular scheduled committee and Board meetings to provide support and take notes for follow up in applicable area.
C alendar Board Report due dates.
P roactively request presentations from direct reports.
M aintain action items list post meeting follow-up.
R eview draft presentations in alignment with Board correspondence requirements and final packaging.
P roactively support meetings in real time, making requests of direct reports and ensuring prompt response and follow up of requests.
S creen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.
M onitor Executive email and triage for level of importance. Follow up on response.
B e responsive to emails/texts/phone calls, with contact outside normal business hours.
P repare Word, Excel, PowerPoint Presentations, agendas, reports, special projects and other documents in support of objectives for the organization.
M anaging of Timekeeping Functions for all direct reports.
M aintains and orders office supplies.
M anage the Executive's contacts.
P lan and organize work activities.
T rack and maintain policies and procedures.
M aintain the SCM Matrix for accuracy of reporting for the Executive.
E nsures ANTHC is following ANTHC brand and standard communication process.
E nsure completion of HR related documents and contracts.
A ssist with the recruitment of direct report vacancies.
C oordinates recruitment in partnership with Human Resources.
C oordinates interviews with other Executives.
E nsure prompt action for organizational requirements ensuring on time complete action (Evaluations, Annual Compliance Training, etc.).
E nsuring contractual employees meets expectations.
R equest or run reports as needed.
C onserve the Executive's time by reading, researching, collecting and analyzing information as needed, in advance. 
E xecutive Assistant II
C oordinates and performs a variety of confidential and complex administrative duties and may support the implementation of projects.
A pproves Credit Card charges.
O versee coordination of budgeting.
S ubmit and tracking of invoices to ensure timely payment to vendor.
O rganizes complex calendars and schedules; resolving any scheduling issues.
F inalize meeting materials, receiving timely.
P lanning appointments and events.
C oordinate meetings/prep to complete presentations.
R eview presentations and provide edits (grammar/formatting) timely.
A ssign post action follow up to direct reports.
A nswer and respond to phone inquiries on behalf of Executive.
D rafts email responses on behalf of Executive.
D raft Policies and Procedures for the department.
P rocess HR forms.
D evelops Interview Questions. 
E xecutive Assistant III
C oordinates and performs a full range of advanced level, confidential, and complex administrative duties. Prior approval is required before using this title.
M anages credit cards for department, perform audits as needed to ensure compliance.
A ssist with the Management of Department Budget; participating in approval process.
S trategically manages Executives time with respect to priorities, goals and objectives.
M anages Travel Budget.
A pprove direct reports travel.
D raft and Reviews Board Presentations to finalize.
E xpedite requests proactively in an effort to provide prompt and timely response for requests that occur in the meeting. Assigning action follow up to the direct report.
M onitors inbox, draft correspondence and send on behalf of Executive.
D rafts and prepares correspondence for internal announcements, board meetings, and organizations that the Executive is involved with.
F inalizes Policies and Procedures for the department/division.
D evelops detailed work plans, policies and procedures, which include clear milestones and assignment of project task responsibilities and schedules.
T racks the day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract, if applicable.
C oordinates assigned staff in all aspects of the planning, design and implementation of highly complex projects.
S uccessfully manages the scope of the project, including client priorities and expectations of product and services, ensuring customer satisfaction.
A ccess to Executive correspondence and sensitive and confidential information.
I s available on-call as needed.
Other information: 
 
KNOWLEDGE and SKILLS
A ll
K nowledge of federal Native programs and/or Tribal government.
P ossess exceptional interpersonal, written and verbal communication skills and establishes collaborative relationships with ease.
A bility to remain calm and focused under pressure while being proactive and anticipating the needs of the Executive and team.
E xcellent and reliable follow-through.
A bility to quickly understand and align with Executive priorities on a daily/weekly/monthly basis; manages schedules, upcoming due dates and assists with the achievement of Executive Goals proactively.
H ighly organized and creative with excellent skills in managing concurrent, fast-moving projects; possesses strong problem solving, project management and time management skills.
A dapt well to change and enjoys a fast-paced, changing and varied workload.
A dvanced or expert-level skills with Microsoft Office.
E xpert level skills with virtual meeting platforms including the ability to host meetings and troubleshoot technical problems.
D emonstrates independence and require minimal supervision to accomplish tasks or projects; ability to prioritize work and meetings and synthesize information to determine action items without guidance.
A ctively participates in own personal, professional and skill development.
A sks for constructive feedback often and quickly incorporates improvements in performance.
W orks effectively and positively as part of a cohesive team.
A nticipates, assesses and pivots direction when changes are needed and is directionally correct in doing so.
R eliable and trustworthy work attitude of high integrity, ability to handle confidential information. 
M INIMUM EDUCATION QUALIFICATION
A ll Bachelor's degree in business or a related field. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education. 
M INIMUM EXPERIENCE QUALIFICATION
E xecutive Assistant I
N on-supervisory &ndash; Three (3) years of experience in administrative support or supervising staff or in project management. 
E xecutive Assistant II
N on-supervisory &ndash; Four (4) years of experience supporting Senior Management or Executive experience with responsibilities for administrative support to a C Suite Executive or experience supervising staff or project management. 
E xecutive Assistant III
N on-supervisory &ndash; Five (5) years of experience supporting Senior management or Executive experience with responsibilities for administrative support to a C Suite Executive or experience supervising staff or project management. 
M INIMUM CERTIFICATION QUALIFICATION
N /A 
P REFERRED EDUCATION QUALIFICATION
N /A 
P REFERRED EXPERIENCE QUALIFICATION
N /A 
P REFERRED CERTIFICATION QUALIFICATION
N /A 
A DDITIONAL REQUIREMENTS
N /A</div>

Executive Assistant I- DEHE Office Administration

Blood Bank of Alaska

<div>
 
 Benefits:
 
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Vision insurance
 
 
 
 </li>
 </ul>
 
 Entry Level Positions in Anchorage
 
 
 
 
 Full Time Positions Available
 
 
 
 Are you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.
 
 
 
 No Experience Required. Paid On-The Job Training.
 
 
 
 Position Title:
 
 Donor Services Technician
 
 
 
 Department:
 
 Collections
 
 
 
 Reports To:
 
 Collections Manager
 
 
 
 Position(s) Supervised: None
 
 
 
 Position Summary
 
 
 
 Performs screening and phlebotomy procedures at mobile blood drives or at BBAK location as assigned by Team Manager or designee. Works in conjunction with other team members to provide a pleasant, safe and professional donation environment while following appropriate procedures as qualified and competent to perform.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 
 Primary Donor Screening Responsibilities
 
 :
 
 
 <ul>
 <li>
 Register potential blood donors using the BECS program.
 </li>
 <li>
 Review Donor History Forms (DHF) for completeness; evaluates donors medical history for suitability as a blood donor. Consults with RN/Medical Director as indicated.
 </li>
 <li>
 Takes vital signs; performs finger stick for hematocrit.
 </li>
 <li>
 Performs confidential interview with donors; instructs the donor regarding the Interview Response Section (IRS) of the DHF and in Life Trak.
 </li>
 <li>
 Ensures that the donor has read and understands the pre-post donation instructions.
 </li>
 <li>
 Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).
 </li>
 <li>
 Serves as a resource for donor inquiries.
 </li>
 <li>
 Maintains a clean and orderly work area.
 </li>
 <li>
 Restocks supply items necessary for donor screening.
 </li>
 <li>
 Considers all blood donor and personnel information confidential.
 </li>
 <li>
 Represents the Blood Bank of Alaska (BBAK) in a professional manner at all times.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Primary Phlebotomy Responsibilities
 
 :
 
 
 <ul>
 <li>
 Performs phlebotomy procedures on blood donors according to SOPs and as trained and qualified to perform.
 </li>
 <li>
 Maintains aseptic work area; sterilizes instruments per SOP.
 </li>
 <li>
 Restocks supply items necessary for phlebotomy procedures.
 </li>
 <li>
 Performs quality control procedures per SOP.
 </li>
 <li>
 Considers all blood donor and personnel information confidential.
 
 
 
 </li>
 </ul>
 
 Primary Team Member Responsibilities
 
 :
 
 
 <ul>
 <li>
 Participates as an active member of the team by positively communicating with the Team Leads and the Collections Manager.
 </li>
 <li>
 Participates in all aspects of team duties to include registration, screening, phlebotomy and donor recruitment as assigned by Team Leads and the Collections Manager.
 </li>
 <li>
 Follows cGMP principles, AABB Standards, OSHA guidelines, BBAK SOP&rsquo;s at all times.
 
 
 
 </li>
 </ul>
 
 CUSTOMER INTERACTION/PROBLEM SOLVING
 
 
 
 Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer&rsquo;s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner. Demonstrate a high level of problem-solving skills and has the ability to take direction.
 
 
 
 Qualification Requirements
 
 
 
 To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Able to stand for long periods of time and lift up to 50lbs.
 
 
 
 General Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Maintain the confidentiality of donors and personnel.
 </li>
 <li>
 Demonstrated ability to provide excellent customer service skills.
 </li>
 <li>
 Ability to work as part of a team.
 </li>
 <li>
 Excellent attention to detail.
 </li>
 <li>
 Ability to represent the Blood Bank of Alaska in a professional manner at all times.
 </li>
 <li>
 Proficient in BBA collection procedures as qualified and trained to perform.
 
 
 
 </li>
 </ul>
 
 EDUCATION
 
 
 
 H.S. Diploma; Completion of a certification program as listed within this job description as acceptable.
 
 
 
 Experience
 
 
 
 No experience required.
 
 
 Prior experience working in a blood bank preferred. Prior experience performing phlebotomy in a in a medical setting strongly preferred. Demonstrated work experience in an environment utilizing skills attained through one of the approved certification processes. Preferred candidate will have experience in Apheresis and/or Dialysis.
 
 
 
 CERTIFICATES, LICENSES, ETC.
 
 
 
 Preferred but not required is one of the following certifications: National Phlebotomy Certification, Certified Medical Assistant, Certified Nursing Assistant, or Emergency Medical Technician. Other certifications will be evaluated on an individual basis. Prior military/blood banking other experience may be taken into consideration in substitution of a certification. Driver&rsquo;s license required.
 
 
 
 WORK ENVIRONMENT
 
 
 
 Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Hours of work will vary according to the schedule of blood drives. Will be required to work an irregular schedule, with some long hours on occasion.
</div>

Donor Service Technician /Phlebotomist

<div><div><div><div><div>GCI's Construction &amp; Implementation Technician I is a field-based technician position working closely with engineering and project management offices to develop, construct, deliver, and deploy network infrastructure and architecture including outside/inside plant applications. Maintains system wide oversight and network integrity within all plant systems and architecture, network, and business facilities across Alaska and occasionally in the lower 48. Work locations include customer&rsquo;s residential property, business properties, field, and central offices.
*This position may be assigned to any area needed to support Technology Solutions and network repairs including outside plant, construction, business, and network facilities. 
</div></div> 
<div><div>ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
</div></div> 
<div><div><ul><li>Construction, design, and implementation of network facilities and delivery architecture to maintain network integrity in accordance with industry standards and best practices.
</li><li>Implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment, to include terrestrial, satellite, microwave, optical, hybrid fiber coax, and ethernetin accordance with industry standards and best practices.
</li><li>Support and install equipment racks, cabinets for central, remote, and field offices to include rack support pedestals, cable trays, bracing, optical enclosures, and all relevant cabling infrastructure, etc.
</li><li>Accurately read, interpret, evaluate, apply, implement, and update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings, and follow-up documentation.
</li><li>Coordinate and oversee contract resources, i.e., installers, technicians, electricians, HVAC contractors.
</li><li>Collaboration and coordination with Construction and Implementation technicians, engineering and operations staff, companywide leadership, and business and residential customers.
</li><li>Daily reporting and communication, using both PC and mobile devices for email, text, and video chat. Written and photo site documentation.
<ul><li>Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person.
</li><li>Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
</li><li>Understanding of industry standard implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment.
</li><li>Understanding of construction, design, and implementation of network facilities and delivery architecture.
</li><li>Understanding of electronics and telephony equipment, field-based construction, and implementation.
</li><li>Analytical skills and demonstrated ability to accurately read, interpret/evaluate, apply/implement, update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings and follow-up documentation.
</li><li>Ability to follow company and OSHA guidelines for safe work practicesand comply with company driver safety program.
</li>Thorough understanding of safe work practices when working at heights and fall protection requirements. Safety first mentality. 
<li>
</li></ul></li></ul></div></div> 
<div><div>COMPETENCIES:
</div></div> 
<div><div><ul><li>ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
</li><li>BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI&rsquo;s Code of Conduct for Employees &ndash; the Basic Principles.
</li><li>COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
</li><li>COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
</li><li>COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI&rsquo;s Code of Business Conduct &amp; Ethics.
</li><li>CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
</li><li>RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
</li><li>RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
</li><li>SAFETY &amp; SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
</li>Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. 
<li>
</li></ul></div></div> 
<div><div>Additional Job Requirements:
This is a first level position within the telecommunications field-based construction &amp; implementation technician discipline that gains technical knowledge from the company&rsquo;s certification and education programs, and by supporting and working with senior technicians. Supports, assists, and collaborates with senior technicians and engineers in the development, construction, and delivery of equipment installations statewide. Receives general instructions on routine work and detailed instructions on new assignments. Work is closely supervised and reviewed for timeliness, accuracy, and following correct procedures. 
Essential Duties:
<div><div><div><div>Network &amp; Equipment Adds, Moves, and Changes
<ul><li>Perform basic network design, construction, and implementation for new, existing, routine preventative, and corrective maintenance, testing and repairs, construction management of facilities, optical plant, HFC plant, and related electronic equipment providing video, voice, and data services.
</li><li>Support installation and removal of service affecting equipment, cabling, and network infrastructure, test, and turn-up across urban and remote Alaska with occasional travel to the lower 48 states.
</li><li>Implement and install central office equipment, racks and cabinets, rack support pedestals, cable trays, bracing, main distribution frames, fuse and power distribution panels, routers, switches.
</li><li>Implement and install customer premise equipment racks and cabinets, cabling, routers, switches, phones, and other telecommunications equipment.
</li><li>Under supervision, install, identify, and terminate various types of cabling and wiring including coax, ethernet, optical, waveguide, data, and power cables.
</li>Perform basic test and turn-up procedures of all equipment installed to industry specifications and best practices; troubleshoot technical issues as needed. 
<li>
</li></ul></div></div> 
<div><div>Documentation &amp; Communication
Complete company and department specific documents, prints, daily reporting, and engineering updates maintaining network integrity and matter of record. 
<ul><li>
</li></ul></div></div> 
</div></div>Additional Competencies:
<ul><li>Working knowledge and ability to accurately interpret and apply GR.1275, NEC, NESC, OSHA, FCC, company, municipal, and industry standards rules and regulations.
</li><li>Basic understanding of network architecture, system print documentation, engineering plans, network drawings.
</li><li>Basic understanding of electronics, telephony, and HFC equipment, test equipment, and troubleshooting of circuits and equipment.
</li><li>Knowledgeable of proper installation practices, operation, testing, and troubleshooting of a wide range of telecommunications equipment including but not limited to: routers, hubs, satellite modems, protection switches and amplifiers, VSAT stations, microwave radio systems, switches, M&amp;C Equipment, DLC systems, channel banks, structured cabling systems, DACS systems, fiber-optic cables, enclosures, terminations, multiplexers, high-speed data circuits and equipment, and distributed data networks.
</li><li>Knowledge of installation methods, test, modify, and repair a wide range of central office, remote office, and field office support equipment, including cabling, power distribution and grounding, framework, air handling controls, and alarm reporting systems.
</li><li>Basic understanding of AC and DC power systems, grounding in a Central Office environment and an understanding of general safety regulations, desired.
</li>Basic knowledge of fiber-optics, coaxial and network cable, satellite, microwave, telecommunications, and electronic installation procedures. 
<li>
</li></ul>Minimum Qualifications: 
Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
<ul><li>High School diploma or equivalent.
</li><li>Minimum of four (4) years of experience in a telecommunications role or related background, including at least one (1) year of complex related network experience. *
</li><li>Upon hire may be required to complete and maintain Company or other applicable training and certifications including Pole/Tower Climber, AK DOT Bucket Truck, and AK DOT Approved Flagger certifications.
</li><li>Additional certifications or successful course completion may be required within a defined period after position acceptance.
</li><li>For promotion/progression from Associate Technician to Technician I - required to complete the NCTI &ldquo;Installer&rdquo; course or approved equivalent. 
</li></ul>Preferred:
<ul><li>Associate&rsquo;s degree in electronics or relevant field, telecommunications trade school, or equivalent training.
</li><li>Prior certification as a tower climber.
</li><li>Telecommunications experience.
</li>Other relevant telecom industry or job specific certifications. 
<li>
</li></ul></div></div> 
 
<div><div>DRIVING REQUIREMENTS :
This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver&rsquo;s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. 
<ul><li>
</li></ul></div></div> 
<div><div>PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
</div></div> 
<div><div><ul><li>Statewide travel may be required to assist other systems personnel, including on a variety of aircraft, both large and small, ATVs, and other vehicles in remote Alaska. Lodging may include tents, outbuildings, or equipment rooms without plumbing.
</li><li>Work includes working inside and outside in typical cold weather conditions.
</li><li>Subject to adverse weather and driving conditions.
</li><li>Work performed below overhead construction and in trenches to 10 feet in depth.
</li><li>Tasks performed around high-power electrical conductors and gas lines.
</li><li>Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
</li><li>May encounter unrestrained animals/pets.
</li><li>High degree of balance, coordination, and strength needed to safely and routinely ascend, descend, and work atop poles, towers, and ladders with tools and equipment.
</li><li>Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
</li><li>Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
</li><li>High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.
</li><li>Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
</li><li>Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
</li><li>Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
</li><li>Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
</li><li>Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
</li><li>Ability to accurately communicate information and ideas to others effectively.
</li><li>Physical agility and effort sufficient to perform job duties safely and effectively.
</li><li>Ability to make valid judgments and decisions.
</li><li>Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
</li><li>Must work well in a team environment and be able to work with a diverse group of people and customers.
</li>Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. 
<li>
</li></ul>Drug Testing : A pre-employment drug test and/or participation in an ongoing random drug or alcohol testing program may be required to satisfy conditions the conditions of a contract or proposed contract with a business partner or client.
Fitness For Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. 
</div></div> 
<div><div>The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
</div></div> 
<div><div>Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
</div></div> 
<div><div>EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
</div></div> 
<div><div>DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
</div></div> 
<div><div>All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.</div></div></div></div></div>

Construction & Implementation Technician I

Thread

<div>Agency Overview:

thread assists families in finding affordable, high-quality child care that meets their needs. We provide professional development, technical assistance, and financial support to early childhood educators and programs to ensure they are preparing children for lifelong success. By collaborating with communities and businesses, we work to achieve positive outcomes for families and young children through increased access to affordable, high-quality child care. We undertake research and advocate for child care policies. This work is guided by our core values of empowerment, access, child care professionalism, children&rsquo;s rights, and entrepreneurial incubator. 
Specific Responsibilities:

The Content &amp; Communications Specialist develops and manages engaging, audience-centered content that advances thread&rsquo;s mission. This position leads content creation across digital and print channels, manages social media and email marketing, maintains the content calendar, and supports storytelling initiatives that elevate the voices of families, early educators, partners, and communities. Working closely with program staff and the Marketing &amp; Communications Director, this position ensures communications are timely, compelling, accessible, and aligned with organizational goals, brand standards, and strategic priorities. 

<div>
<ul><li>Develops, writes, edits, and publishes original content for thread blogs, newsletters, web pages, marketing materials, and other organizational communications.</li></ul>
<ul><li>Manages thread&rsquo;s social media platforms (Facebook, Instagram, X, LinkedIn) by creating content, scheduling posts, engaging audiences, and monitoring platform performance.</li></ul>
<ul><li>Monitors social media trends, audience engagement, and local, state and national child care news to identify opportunities for timely, relevant communications.</li></ul>
<ul><li>Plans, develops and executes email marketing campaigns, including writing content, building emails, managing audience segmentation, and tracking campaign performance.</li></ul>
<ul><li>Leads storytelling initiatives by identifying, interviewing, and developing stories that showcase the impact of thread&rsquo;s 
work through the experiences of families, early childhood educators, partners, programs, and communities.</li></ul>
<ul><li>Writes compelling copy for integrated marketing campaigns that support organizational initiatives, events, advocacy efforts, fundraising, recruitment, and program outreach.</li></ul>
<ul><li>Writes, edits, and distributes press releases, media advisories, and other public relations materials to promote thread initiatives, events, announcements, partnerships, and accomplishments.</li></ul>
<ul><li>Maintains and updates media contact lists and supports media outreach efforts to strengthen relationships with news outlets and community partners.</li></ul>
<ul><li>Develops content for internal communications. including staff announcements, organizational updates, and other employee communications.</li></ul>
<ul><li>Maintains and updates website content to ensure information is accurate, current, accessible, and aligned with organizational messaging and branding standards.</li></ul>
<ul><li>Develops and manages the organizational editorial calendar to coordinate content across communication channels and ensure timely execution of campaigns, initiatives, and organizational priorities.</li></ul>
<ul><li>Collaborates with internal teams to gather content, identify communication opportunities, and ensure messaging is accurate, consistent, and audience-focused across all platforms.</li></ul>
<ul><li>Serves as a steward of the thread brand by supporting implementation of the Brand Guide and ensuring consistent application of the organization's voice, messaging, and visual identity across all communications.</li></ul>
<ul><li>Assists with photography, videography, and collection of visual content for use across marketing and communication channels, coordinating with staff, partners, and external vendors as needed.</li></ul>
<ul><li>Represents thread 
at community events, conferences, and outreach activities by staffing exhibit booths, creating live or event-related content, and promoting organizational programs and services.</li></ul>
<ul><li>Performs other related duties as assigned.</li></ul></div> 


Qualifications:
<div><ul><li>Bachelor's degree in Marketing, Communications, Journalism, Public Relations, English, or a related field; or an equivalent combination of education and relevant experience.</li></ul>
<ul><li>Professional experience in content marketing, communications, graphic design, public relations, fundraising, or a related field.</li></ul>
<ul><li>Demonstrated experience writing and editing content for multiple audiences and communication channels.</li></ul>
<ul><li>Experience managing organizational social media platforms and developing engaging digital content.</li></ul>
<ul><li>Previous experience working with marketing software, including MS Office, InDesign, website CMS, and social media tools.</li></ul>
<ul><li>Strong interviewing, storytelling, and editorial skills with the ability to translate complex information into clear, compelling content.</li></ul>
<ul><li>Proficiency with Microsoft Office 365 and familiarity with digital collaboration tools.</li></ul>
<ul><li>Excellent written and verbal communication skills, including technical writing, with exceptional attention to detail, grammar, spelling, and proofreading.</li></ul>
<ul><li>Familiarity with accessibility standards for digital communications (ADA/WCAG).</li></ul>
<ul><li>Ability to manage multiple projects simultaneously, prioritize competing deadlines, and work independently in a fast-paced environment.</li></ul>
<ul><li>Current driver&rsquo;s license required; Alaska driver&rsquo;s license preferred.</li></ul>
<ul><li>Must pass background check.</li></ul></div> 


Key Competencies:
<div>
<ul><li>Passion and commitment to thread&rsquo;s mission and the importance of early childhood education.</li></ul>
<ul><li>Knowledge of early care and education programs and services, and community collaboration initiatives preferred.</li></ul>
<ul><li>Plans, prioritizes, and manages multiple projects simultaneously while meeting deadlines and maintaining high-quality work.</li></ul>
<ul><li>Ability to communicate effectively with a diverse group of providers, parents, staff, and members of the community.</li></ul>
<ul><li>Ability to effectively facilitate and lead stakeholders to achieve goals.</li></ul>
<ul><li>Ability to work a varied schedule based on department needs.</li></ul>
<ul><li>Responds effectively to changing priorities, emerging opportunities, and evolving communication needs while maintaining quality and professionalism.</li></ul>
<ul><li>Strong interpersonal skills required.</li></ul>
<ul><li>Strong analytical skills and attention to detail.</li></ul>
<ul><li>Ability to use database systems and general office programs including Microsoft Word, Excel, Access, PowerPoint, and Outlook. Experience with Salesforce preferred.</li></ul></div> 


Physical Requirements &amp; Working Conditions
<ul>
<li>Prolonged periods of sitting and working at a computer.</li>
<li>Frequent use of hands and fingers to operate a computer, telephone, and other office equipment.</li>
<li>Ability to communicate effectively in person, by telephone, and electronically.</li>
<li>Occasional travel for meetings, trainings, or other organizational activities.</li>
<li>Occasional evening or weekend work as needed.</li>
<li>Ability to lift, carry, and transport event materials and displays weighing up to 40 pounds.</li>
<li>Ability to set up and dismantle booths, displays, signage, and promotional materials for events.</li>
<li>Ability to stand and walk for extended periods during conferences, community events, and outreach activities.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 
Schedule and Compensation:

Position Hours: Monday-Friday, 9am-5pm, occasional evenings and weekends required.

Location: In Alaska &ndash; Anchorage, Juneau or Fairbanks preferred

Position Type: Full Time, 40 hours/week

Classification: Exempt, Permanent

Supervisor: Marketing &amp; Communications Director

Supervises: None

Starting Compensation Range: $60,000 - $63,000 annual salary

Full Time Benefits: 20 days of leave (starting), paid holidays, 403b match, High-Deductible Health Plan with HSA option (employer contributes to HSA), Dental, Vision and Life. All premiums covered 100% for employee&rsquo;s health, dental, vision and life. Free thread services.</div>

Content Specialist

Crowley

<div>
 
 Overview
 
 
 
 
 Who We Are:
 
 
 
 As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
 
 
 By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
 
 
 To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
 
 
 
 Work Arrangement
 
 
 
 Hybrid
 
 
 
 What You'll Do
 
 
 
 Responsible for carrying out the recruitment process life-cycle, including initial assessments, interviews, selections and offers under general supervision.
 
 
 
 Responsibilities
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Partners with hiring teams to develop effective solutions to manage customer/partner expectations.
 </li>
 <li>
 Identifies future talent needs and builds and maintains a network of potential candidates through proactively conducting executive, professional, technical, and nonexempt recruiting.
 </li>
 <li>
 Prepares and contributes to the development of status reports and metrics as well as participates and/or leads internal recruiting status updates.
 </li>
 <li>
 Assists with the implementation of new and improvement of existing practices and processes.
 </li>
 <li>
 Develops and maintains candidate sourcing strategies.
 </li>
 <li>
 Supports workforce development activities through engagement and in person participation in on-site activities such as career fairs and other events.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education &amp; Credentials:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, human resources or a related field from an accredited college or university; or a combination of post high school and equal experience may be substituted for education.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 2-4 years of full life cycle recruiting experience. Experience using ATS systems, iCIMS experience preferred. Experience managing career fair events. Experience using sourcing tools such as LinkedIn to develop candidate pools. Experience nurturing candidate pools for future hiring. Experience recruiting drivers preferred.
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient with Microsoft Office products, including Excel, Outlook and Word.
 </li>
 <li>
 Proficient in utilizing HRIS/ATS software and applications, such as ICims.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to demonstrate effective customer service skills. Ability to interpret and apply related federal, state and local laws, ordinances, rules and regulations. Ability to evaluate applicant information and determine eligibility. Ability to effectively manage projects that may vary in nature and scope. Knowledge of principles, practices, and standards of human resources management.
 
 
 
 Job Scope
 
 
 
 Position impacts the entire organization.
 
 
 
 Working Conditions
 
 
 
 Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.
 
 
 
 What We Offer?
 
 
 
 
 We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people&mdash;on land, at sea, in offices, and remotely.
 
 
 
 
 Our Total Rewards Include
 
 
 
 <ul>
 <li>
 Competitive pay with recognition programs
 </li>
 <li>
 Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
 </li>
 <li>
 Leave and family support: parental leave and sick leave
 </li>
 <li>
 Learning and growth: access to training and development for continuous skill development
 </li>
 <li>
 Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
 
 
 </li>
 </ul>
 
 At Crowley, we invest in you&mdash;your success, your health, and your future.
 
</div>

Advisor, Talent Acquisition

Environmental Compliance Consultants

Location: Anchorage, Alaska/On-site Non-remotePay: $70,000 to $90,000 per year DOEEnvironmental Compliance Consultants, Inc. (ECC) is seeking an experienced on-site Environmental Waste Transportation &amp; Disposal (T&amp;D)_Manager to join our Anchorage, Alaska service center. The T&amp;D Manager plays a key leadership role in ECC&rsquo;s company-wide waste management operations. This position is responsible for coordinating and overseeing hazardous, non-hazardous, universal, and other regulated waste transportation and disposal activities across all ECC regions. The role provides technical and administrative leadership and training for waste profiling, packaging, labeling, vendor coordination, regulatory compliance, disposal planning, and transportation logistics. The successful candidate will help ensure ECC&rsquo;s waste management operations are performed safely, consistently, efficiently, and in full compliance with applicable state and federal requirements, including RCRA, DOT, and EPA standards. This role helps build consistency across the company by ensuring employees understand what is required, why it matters, and how their work supports safety, compliance, client service, and environmental protection. This position reports directly to the RCRA Program Manager and works closely with Site Managers, Project Managers, Technicians, and external disposal vendors. The Waste Transportation &amp; Disposal Manager serves as a trusted resource for field teams and project leadership, helping ensure waste management activities are completed with professionalism, accuracy, accountability, and care.ECC has been providing environmental and industrial services for more than 27 years. With service centers in Anchorage and North Pole, Alaska; Portland, Oregon; and Oklahoma City, Oklahoma, we offer year-round employment, long-term career opportunities, and meaningful work that supports our clients and communities.Why Join ECC? At ECC, we are committed to putting our employees first. We invest in training, professional development, and career growth because we want our employees to be successful, confident, and prepared for long-term opportunities within the company. Our team members have the opportunity to work on diverse environmental and industrial projects, gain valuable technical and operational experience, and grow within a company that values safety, integrity, teamwork, accountability, service, and respect. We are proud to provide meaningful work that supports our clients, protects our communities, and creates opportunities for our employees to build lasting careers.ECC offers a competitive benefits package, including:<ul><li>12 paid federal holidays</li><li>Paid vacation and sick leave</li><li>Medical, dental, vision, and life insurance available</li><li>Employee Assistance Program (EAP)</li><li>Flexible spending account</li><li>401(k) retirement plan with immediately vested company match</li><li>Annual clothing allowance</li><li>Professional development and training opportunities</li><li>Career advancement opportunities</li><li>Year-round Alaska employment</li></ul>Key Responsibilities<ul><li>Oversee safe, compliant, and consistent waste transportation and disposal (T&amp;D) operations across all ECC locations in accordance with company procedures, client requirements, and applicable federal, state, and local regulations.</li><li>Serve as ECC&rsquo;s company-wide subject matter expert for waste profiling, packaging, labeling, manifesting, transportation, disposal, and related documentation.</li><li>Review and approve waste profiles, manifests, Land Disposal Restriction forms, and other shipping documentation prior to waste shipment.</li><li>Coordinate hazardous, non-hazardous, universal, and other regulated waste shipments from multiple service centers and contract sites to approved treatment, storage, disposal, recycling, or receiving facilities.</li><li>Oversee lab-packing operations, including proper chemical segregation, compatibility review, packaging, labeling, documentation, and shipment preparation.</li><li>Provide technical guidance and hands-on support to field teams for waste characterization, sampling, containerization, consolidation, labeling, storage, and documentation.</li><li>Coordinate with Project Managers, Site Managers, and field teams to schedule waste pickups and ensure timely, safe, and compliant removal from project sites and service centers.</li><li>Monitor, interpret, and apply federal, state, and local regulations related to hazardous waste T&amp;D.</li><li>Support, prepare, review, and submit required regulatory reports and filings, including biennial reports, generator status updates, and related waste management documentation.</li><li>Ensure manifests, LDR forms, waste profiles, shipping documents, inspection records, and waste tracking records are properly completed, maintained, archived, and available for audit or regulatory review.</li><li>Manage relationships with treatment, storage, and disposal facilities, transporters, recyclers, third-party carriers, and other waste management vendors.</li><li>Administer, evaluate, and support negotiation of waste transportation and disposal contracts to ensure regulatory compliance, reliable performance, and cost effectiveness.</li><li>Review vendor qualifications, permits, insurance, compliance history, pricing, and performance through periodic reviews and audits.</li><li>Serve as a technical point of contact for client, vendor, and regulatory inquiries related to waste handling, transportation, disposal, and documentation.</li><li>Support and oversee waste transportation and disposal contracts and client services, occasionally serving in a Project Manager capacity when appropriate.</li><li>Develop, maintain, and deliver internal training on waste handling, profiling, packaging, labeling, manifesting, and T&amp;D processes.</li><li>Create, update, and standardize waste T&amp;D standard operating procedures (SOP) across ECC facilities and project locations.</li><li>Conduct site audits, document reviews, and compliance checks to confirm proper SOP implementation and regulatory compliance.</li><li>Perform QA/QC reviews of waste profiles, manifests, LDR forms, shipping documents, waste loads, and supporting records.</li><li>Support a People First safety and compliance culture by serving as a practical resource to employees and helping teams understand both the requirements and the reasons behind them.</li><li>Develop, track, and report key performance indicators related to waste operations, including compliance rates, shipment turnaround times, disposal costs, vendor performance, and documentation accuracy.</li><li>Provide technical waste management support for business development, proposals, pricing, client meetings, and contract reviews.</li><li>Participate in client meetings, site inspections, regulatory discussions, and project planning meetings as needed.</li><li>Support field staff and Project Managers in resolving waste classification, profiling, packaging, transportation, and disposal issues.</li><li>Serve as the technical escalation point for waste T&amp;D-related client, vendor, field, and regulatory inquiries.</li><li>Travel to various ECC sites across the U.S. as necessary or when requested.</li></ul>Qualifications<ul><li>High School Diploma or equivalent required. Bachelor&rsquo;s degree in environmental science, chemistry, industrial management, or a related field preferred.</li><li>Minimum 10 years of experience in hazardous waste management, transportation, and disposal coordination for an environmental firm.</li><li>In-depth knowledge of RCRA, DOT, EPA, IATA, IMDG and OSHA hazardous materials regulations.</li><li>RCRA hazardous waste management experience.</li><li>Strong experience developing and reviewing waste profiles, manifests, and LDRs.</li><li>Demonstrated ability to manage multiple projects and priorities across multiple sites and geographically diverse operations.</li><li>Excellent communication, coordination, and leadership skills.</li><li>Proficiency in Microsoft Office Suite and waste management tracking systems.</li><li>Demonstrated commitment to safety, compliance, and continuous improvement.</li><li>Ability to pass pre-employment drug testing including marijuana and government background checks for federal and client installation access.</li><li>Valid Driver&rsquo;s License required and insurability by ECC Carrier.</li><li>40-Hour HAZWOPER certification required (or ability to obtain upon hire).</li><li>DOT Hazardous Materials Transportation and/or management certifications preferred.</li><li>Ability to work in diverse environments including industrial and outdoor settings in extreme weather conditions.</li></ul>We are excited to hear from qualified candidates who want to grow with ECC and make a positive difference in the communities we serve.Pay: $70,000.00 - $90,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Hazardous Waste Transportation and Disposal : 10 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Location:<ul><li>Anchorage, AK 99501 (Preferred)</li></ul>Ability to Relocate:<ul><li>Anchorage, AK 99501: Relocate before starting work (Required)</li></ul>Work Location: In person

Environmental/Hazardous Waste Transportation & Disposal (T&D) Manager

Headlight

<div><div>Join a team that&rsquo;s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it&rsquo;s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.</div><div></div><div> 
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.</div><div></div><div> 
As the most trusted behavioral health partner in the Western U.S., we&rsquo;ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.</div><div></div><div> 
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.</div><div></div><div> 
<div>
The Care Coordination Team&rsquo;s objective is to facilitate a frictionless experience for both clients and clinicians working with 
Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them. 
Clients come to Headlight because we ensure they are matched with world-class mental health providers, and we make it 
easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is 
the engine that makes this all happen.</div>
<div></div>
<div>As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan 
is executed seamlessly. You&rsquo;ll do this by aligning clinician availability with client needs by managing calendars, 
rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first 
point of contact for client inquiries through phone, text, and email&mdash;delivering timely, compassionate, and professional 
support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client 
preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care 
experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are 
proactively met.</div>
</div><h3 class="jobSectionHeader">Our Pillars</h3><ul><li>
Make things easier.</li><li>
Forge genuine connections.</li><li>
Elevate the standard.</li></ul><h3 class="jobSectionHeader">
Roles and Responsibilities</h3><ul>
<li>Client Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages &amp; emails, and assist clients in their scheduling needs.</li>
<li>Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team. This includes assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery.</li>
<li>Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication. Help facilitate efficient teamwork by acting as a liaison across departments.</li>
<li>Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally. Tasks may include rescheduling appointments, coordinating with pharmacies, resolving insurance or billing issues, and connecting clients with necessary medical or mental health resources.</li>
<li>Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans. Complete follow-ups after appointments, confirm future visits are scheduled, and carry out all assigned tasks related to client care coordination.</li>
<li>Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met and their experience with Headlight is supportive, professional, and responsive.</li>
<li>Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner. Track tasks, document client interactions, and ensure all care coordination is properly logged.</li>
<li>Compliance with Policies: Uphold all organizational policies and procedures. Ensure client care meets high professional standards and complies with legal, ethical, and HIPAA requirements.</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3><ul>
<li>Previous experience in a medical/mental health office, specifically with scheduling and referral coordination</li>
<li>Working knowledge of Electronic Medical Records Systems</li>
<li>Experience with Excel, Word, and other computer programs</li>
<li>Ability to work with a team with little direct supervision</li>
<li>Excellent communication skills through phone, email, text and chat</li>
<li>Customer service experience (2 years preferred)</li>
<li>Ability to be flexible in a fast paced, evolving work environment</li>
<li>Attendance as required for position.</li>
<li>Problem solving skills</li>
<li>Possess a strong collaborative attitude that applies solution-based thinking</li>
<li>Computer skills</li>
<li>Communication skills, verbal and written</li>
<li>Professional attitude</li>
<li>Customer service skills</li>
<li>Prompt attention to detail</li>
</ul><h3 class="jobSectionHeader">Benefits</h3><ul>
<li>W2 role with competitive hourly rate</li>
<li>Medical, Dental and Vision on the first of the month after employment (based on FT hours)</li>
<li>Paid Vacation, Sick, and Holiday time</li>
<li>Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.</li>
<li>401(k) plan with company contribution</li>
<li>Remote work schedule</li>
<li>Opportunity to work in a cutting-edge healthcare technology environment</li>
<li>Professional development opportunities and training</li>
<li>Collaborative and supportive work culture</li>
<li>Impactful role contributing to the enhancement of patient care and healthcare processes</li>
</ul>
The above pay is the base rate and our Care Coordinators can earn incentive pay on top of the base rate as follows-

85% ready state and 15 activities per hour = an additional $2.50 more per hour

85% ready state and 20 activities per hour = an additional $3.75 more per hour

85% ready state and 25 activities per hour = an additional $5 more per hour<div>
If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.</div><div></div><div> 
Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!</div><div></div><div> 
Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.</div><div></div><div> 
By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.</div><div></div><div> 
Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Care Coordinator I (Client Care)

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