office services specialist

Ricoh

<div><div><p><b>Legal Senior Onsite Service Specialist
</b></p><div><b>Legal Environment Responsibilities:
</b></div><ul><li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
</li><li>Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
</li><li>As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.
</li><li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.
</li></ul><div><b>General Responsibilities
</b></div><ul><li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
</li><li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
</li><li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
</li><li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
</li><li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
</li><li>Handle time-sensitive documents that are confidential in nature.
</li><li>Maintain logs for billing and reporting.
</li><li>Distribute incoming mail and packages, office supplies, and fax transmissions.
</li><li>Deliver completed reproduction work to designated delivery areas.
</li><li>Perform scanning, file conversion, file naming, and encryption tasks.
</li><li>Perform batch printing using Adobe Acrobat Pro.
</li><li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
</li><li>Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
</li><li>Assist facilities with box moves, office moves, and light maintenance duties.
</li><li>Perform occasional cleaning duties and may require periodic overtime.
</li></ul><div><b>Qualifications Must Have:
</b></div><ul><li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.
</li><li>Proficiency in basic computer skills, including MS Office Suite.
</li><li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
</li></ul><div><b>Qualifications Nice to Have:
</b></div><ul><li>Previous experience in copy jobs or related fields.
</li><li>Basic knowledge of electronics and copier equipment repair.
</li></ul><div><b>Knowledge, Skills, and Abilities:
</b></div><ul><li>Working knowledge of copier and related equipment preferred.
</li><li>Knowledge of shipping/receiving procedures and basic electronics preferred.
</li><li>Ability to work independently and flexibly to complete projects.
</li><li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
</li><li>Excellent customer relations and verbal communication skills.
</li></ul><div><b>Working Conditions, Mental and Physical Demands:
</b></div><ul><li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
</li><li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.
</li><li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.
</li><li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.
</li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence<br>
<li>
</li></ul><p></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.</p></div></div>

Office Services Specialist

United States Department of Justice

<div><div>Initial Posting Date:</div>
02/23/2026<div></div><div>
Application Deadline:</div>
03/05/2026<div></div><div>
Agency:</div>
Department of Justice<div></div><div>
Salary Range:</div>
$3,515 - $4,312<div></div><div>
Position Type:</div>
Employee<div></div><div>
Position Title:</div>
Litigation Support Specialist (Office Specialist 1) - Portland<div></div><div>
Job Description:</div><div>
This work matters!</div><div></div><div>
The Oregon Department of Justice, <div>Child Advocacy and Protection Division</div> (CAPD) in the Portland Legal office is seeking to hire a seasoned Litigation Support Specialist. Support Specialists with an eye for detail and thrive in a fast-paced environment will excel as part of our team whose mission is to protect abused, neglected, and abandoned children. This position offers an opportunity to request a hybrid work schedule upon the successful completion of onboarding and training. Approval of a hybrid schedule, with up to one (1) remote day, is dependent on the agency&rsquo;s business and operational needs, as well as those of the agency&rsquo;s customers and work team.</div><div></div><div>
If selected to join us, you will be a key member of a team tasked with supporting the work of division Assistant Attorneys General who provide daily litigation support and legal services for the Oregon Department of Human Services Child Welfare. Apply today and your contributions will make a difference in the lives of one of Oregon&rsquo;s most valuable resources, our children.</div><div></div><div><br>
What You Will Do (in part)</div><div></div><div>
You&rsquo;ll be entrusted to:</div><ul><li><div>
Process shared email folders containing discovery, court reports, and hearing information into electronic case management systems.</div></li><li><div>
Review docket reports and calendar related hearings.</div></li><li><div>
Open, close, and maintain physical and electronic filing systems.</div></li><li><div>
Contact clients, agency staff, other agencies, or the members of the public (in person, writing, or by phone) to obtain necessary case information.</div></li><li><div>
Read, sort, and distribute incoming mail.</div></li><li><div>
Create, format, and proofread documents.</div></li><li><div>
Respond to requests for general information and provide explanations to visitors and clients.</div></li><li><div>
Maintain state cars.</div></li><li><div>
Order, distribute, and maintain inventory office supplies.</div></li></ul><div></div><div>
Required Experience, Skills, Training</div><div></div><div>
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage <i>all</i> interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.</div><div></div><ul><li><div>
One year of general clerical experience that includes keyboarding, word processing, or other experience generating documents.</div></li></ul><div>
OR</div><ul><li><div>
An equivalent combination of experience and college coursework or training in a general office occupation.</div></li></ul><div></div><div><i>
Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six months of work experience.)</i></div><div></div><div>
AND</div><ul><li><div>
Currently commissioned as a Notary Public in the State of Oregon OR able to become commissioned in Oregon within 6 months of appointment.</div></li><li><div>
Have and maintain an Oregon valid driver&rsquo;s license.</div></li></ul><div></div><div>
Desired Skills, Experiences, and Attributes</div><div></div><ul><li><div>
Demonstrated ability maintaining a professional and friendly composure in an environment with frequent interruptions.</div></li><li><div>
Experience organizing and prioritizing work duties.</div></li><li><div>
Experience performing data entry assignments efficiently and accurately.</div></li><li><div>
Proficient in the use of computers, including Microsoft Office Suite and the ability to learn and effectively utilize specialized software applications.</div></li><li><div>
Demonstrated effective oral and written communication skills.</div></li><li><div>
Demonstrated ability to work under pressure with strict deadlines.</div></li><li><div>
Experience maintaining confidentiality with sensitive case information.</div></li><li><div>
Ability to work with graphic and potentially upsetting material.</div></li></ul><div></div><div>
Preferred Skills</div><div></div><div><i>
Preference will be given to candidates with the following skills, knowledge, and experience.</i></div><ul><li><div>
Knowledge and experience working with the Oregon Judicial Case Information Network (OJCIN) and the Oregon eCourt Case Information Network (OECI).</div></li><li><div>
Experience working with and supporting attorneys and other legal professionals or in public service.</div></li><li><div>
Recent college graduates with critical thinking experience.</div></li></ul><div></div><div>
What&rsquo;s In It For You</div><div></div><ul><li><div>
Exposure to a variety of operational areas within the Child Advocacy and Protection Division (for those interested in future advancement opportunity).</div></li><li><div>
Permanent, full-time employment.</div></li><li><div>
Vacation, sick leave, 11 paid holidays a year, and special days off.</div></li><li><div><div>
Excellent medical, dental, and vision benefits.</div></div></li><li><div><div>
Pension and retirement programs.</div></div></li><li><div>
Endless peer and management support, and representation by the Service Employees International Union (SEIU).</div></li><li><div>
Opportunity to expand your professional skills.</div></li></ul><div></div><div>
For more information about our benefits, you can learn <div>here.</div></div><div></div><div>
Application Process</div><div></div><div>
Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.</div><div></div><ul><li><div>
Click &quot;Apply&quot; and complete the online application and all supplemental questions.</div></li><li><div>
Attach your resume.</div></li><li><div>
Attach a cover letter identifying your attributes that meet the desired and requested skills.</div></li></ul><div></div><div>
ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. In your cover letter please share why you think you would be a good fit for the position given your job experience and education. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact <div>doj.recruitment@doj.oregon.gov</div>. Any materials emailed will be associated on your behalf if received before the posting deadline.</div><div></div><div>
CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking &quot;Apply&quot;, update your employee profile to reflect your Education, Skills, and Job History (including your current job).</div><div></div><div>
For additional information regarding working for the Department of Justice and application assistance, <div>click HERE.</div></div><div></div><div>
Oregon Department of Justice<br>
1162 Court St NE<br>
Salem, OR 97301<br>
<div>DOJ.recruitment@doj.oregon.gov</div></div><div>
Phone: (503) 947-4328<br>
Fax: (503) 373-0367</div></div>

Litigation Support Specialist (Office Specialist 1) - Portland

FJDZ INTERNATIONAL,INC.

<div>
 <p>
  <span>
   About Us
  </span>
 </p>
 <p>
  <span>
   FJDZ International Inc. is a rapidly expanding company offering a wide range of gloves and protective products, from industrial safety PPE to everyday consumer gloves such as winter and household styles. With our U.S. headquarters in Santa Ana and strong global manufacturing resources, we are growing quickly in both B2B and e-commerce markets.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Position Overview
  </span>
 </p>
 <p>
  <span>
   We are seeking a detail-oriented and proactive Operations Specialist to support multiple departments, including office, marketing, and supply chain teams. This role plays a key part in ensuring smooth daily administration, accurate documentation, and effective cross-department coordination.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Key Responsibilities
  </span>
 </p>
 <p>
  <span>
   Provide administrative and clerical support for office, marketing, and supply chain teams.
  </span>
 </p>
 <p>
  <span>
   Prepare and process shipping/receiving documents, invoices, and compliance paperwork.
  </span>
 </p>
 <p>
  <span>
   Maintain accurate records of purchase orders, vendor files, and inventory reports.
  </span>
 </p>
 <p>
  <span>
   Coordinate with logistics providers, suppliers, and customers by email and phone.
  </span>
 </p>
 <p>
  <span>
   Support marketing and office teams with data entry, reporting, and project coordination.
  </span>
 </p>
 <p>
  <span>
   Assist with HR/administrative tasks as needed (e.g., onboarding paperwork, timesheet collection).
  </span>
 </p>
 <p>
  <span>
   Act as a liaison between management, staff, and external partners to ensure efficient workflows.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Qualifications
  </span>
 </p>
 <p>
  <span>
   Bachelor&rsquo;s degree preferred, or equivalent office/administrative experience.
  </span>
 </p>
 <p>
  <span>
   3+ years of experience in office administration, operations support, or logistics coordination.
  </span>
 </p>
 <p>
  <span>
   Strong organizational and multitasking skills.
  </span>
 </p>
 <p>
  <span>
   Excellent verbal and written communication skills in English (Mandarin is a plus).
  </span>
 </p>
 <p>
  <span>
   Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP/logistics systems a plus.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Compensation &amp; Benefits
  </span>
 </p>
 <p>
  <span>
   Annual Salary: $48,000 &ndash; $60,000 ( (depending on experience)
  </span>
 </p>
 <p>
  <span>
   Health Insurance (Medical, Vision, Dental)
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   401(k) with Company Match
  </span>
 </p>
 <p>
  <span>
   Paid Time Off (PTO) &amp; Paid Holidays
  </span>
 </p>
 <p>
  <span>
   Professional development and growth opportunities
  </span>
 </p>
 <p>
  <br/>
 </p>
</div>


Office Operations Specialist

Virginia Department of Corrections

<div><div><div><ul><li>5099668
</li></ul></div><div><ul><li>Richmond, Virginia, United States
</li></ul></div><div><ul><li>Dept of Corr - Div of Inst
</li></ul></div><div><ul><li>Administrative Services
</li><li>Public Safety
</li></ul></div><div><ul><li>Full-Time (Salaried)
</li></ul></div><div><ul><li>Closing at: Mar 6 2026 - 23:55 EST
</li></ul></div><div><ul><li>Dept of Corr - Central Admin</li></ul></div></div><p></p><div><br>
</div><div><p><b>Title:</b> Office Service Specialist: Offender Management Services Unit (Transportation) #00944</p>
<p><b>
State Role Title:</b> Admin and Office Spec III</p>
<p><b>
Hiring Range:</b> $35,450.00 - $47,240.00</p>
<p><b>
Pay Band:</b> 2</p>
<p><b>
Agency:</b> Dept of Corr - Central Admin</p>
<p><b>
Location: </b>DOC Headquarters</p>
<p><b>
Agency Website:</b> www.vadoc.virginia.gov</p>
<p><b>
Recruitment Type:</b> General Public - G</p>
<p><b>
Job Duties</b></p>
<p>
To provide clerical support for the Transportation Section of Central Classification Services, and to enter data into the DOC data base Virginia CORIS pertinent to inmate movement and transportation.<br>
<br>
It is the mission of the Central Classification Services/Transportation Section to provide support to institutional staff as a method of ensuring safe and efficient institutional operations. It is at the institutional level where the most critical and difficult decisions are made, and it is the Transportation Sections commitment to provide support in a manner that is professional and timely and with concern for public safety and the well-being of each facility.</p>
<p><b>
Minimum Qualifications</b></p>
<p>
VA CORIS knowledge. Secretarial or clerical experience involving variety of clerical related duties to include, data entry, typing and the use of office equipment. Demonstrate skills using MS Office and other automated systems. Ability to communicate effectively in person and by telephone, work without close supervision.</p>
<p><b>
Additional Considerations</b></p>
<p>
Knowledge of the geographical locations of VADOC Facilities and Local and Regional Jails. VCIN Certified.</p>
<p><b>
Special Instructions</b></p>
<p>
You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.</p>
<p>
If selected as a finalist with the VADOC, candidates can expect the following:
<br>
<br>
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
<br>
<br>
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver&rsquo;s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
<br>
<br>
Application Requirements: Application and/or r&eacute;sum&eacute; for this position are only accepted electronically through the Commonwealth of Virginia&rsquo;s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or r&eacute;sum&eacute;s will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or r&eacute;sum&eacute;.
<br>
<br>
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or r&eacute;sum&eacute;.<br>
<br>
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
<br>
<br>
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply.</p>
<p><b>
Contact Information</b></p>
<p>
Name: Human Resources</p>
<p>
Phone: 804-357-3445</p>
<p>
Email: EMAILED APPLICATIONS/R&Eacute;SUM&Eacute;S / WILL NOT BE ACCEPTED FOR THIS POSITION</p><br>
<p></p>
<p>
In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.</p>
<p>
Note<b>:</b> Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</p></div></div>

Office Service Specialist: Offender Management Services Unit (Transportation) #00944

P & A Administrative Services, Inc

<div>Description:
<p>
Are you detail-driven, organized, and someone who takes pride in getting things right the first time? We&rsquo;re looking for a File Processing Specialist to join our team and play a key role in ensuring reimbursement files are processed accurately, timely, and in compliance with established procedures.</p><p>
This role is perfect for someone who enjoys working behind the scenes, solving data issues, and collaborating with others to keep operations running smoothly.</p>
Requirements:
<p><b>
What You&rsquo;ll Do:</b></p><ul><li>
Importing and processing electronic data files accurately and in order of receipt</li><li>
Completing all phases of file reconciliation based on specifications and procedures</li><li>
Identifying and analyzing file or data issues and determining next steps</li><li>
Partnering with Client Support Specialists to resolve administrative or data issues</li><li>
Responding to emails and voicemails within one business day</li><li>
Performing internal operational and functional audits as needed</li><li>
Escalating unresolved issues to leadership when files cannot be posted as expected</li><li>
Documenting processes and assisting with procedure updates</li><li>
Keeping supervisors informed of any problems or unusual situations</li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li>
High School Diploma or equivalent</li><li>
At least 1 year of experience in an office or administrative setting</li><li>
Proficiency in Microsoft Excel required</li><li>
Strong attention to detail and time-management skills</li><li>
Ability to follow structured processes and meet established benchmarks</li><li>
Clear written and verbal communication skills</li></ul></div>

File Processing Specialist

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
<b>Description:</b><br>
Monday-Friday 8:30 a.m.-5pm No Weekends w/Holiday Rotations
<br><br>
<b>Position Purpose:</b><br>
The Authorization Specialist is responsible and accountable for the processing of all THAH authorization documentation meeting HCFA/MCC/JCAHO regulations and guidelines. Primary responsibilities include processing all frontend documentation needed to meet third party payer authorization deadlines assuring accurate billing. In addition, monitors all accounts for ongoing authorization needs to ensure optimal reimbursement and compliance per agency policy. This position works closely with the THAH insurance team and THAH Collection analysts in the tracking of authorizations and resolution of problematic billing issues. Monitors pending authorizations report and collaborates with both the clinical and revenue cycle team to review and resolve pending claims to ensure timely payment. Duties may be accomplished in a remote work environment.
<br><br>
<b>What You Will Do:</b><br>
<ul>
<li>Prepares and enters data into the appropriate software assuring the accuracy of the regulated client account following all regulations placed on the homecare agency. Ensures that input of information is accurate, and authorization is received timely for the submission of claims. Responds to all system issues by preparing documentation for the resolution center. Timely follow up on pending authorizations to ensure payment of claims.</li>
<li>Generates all authorization documentation needed to bill in a timely manner assuring industry standards are met. Monitors and processes the Subsequent Authorizations workflow and reports daily to assure timely and clean billing.</li>
<li>Utilizing the CQI Process Improvement technique, responsible for implementing and monitoring changes to processes to ensure continued integrity of client accounts. Collaborates with the Intake Department to identify processes for improvement ensuring the accuracy of the authorization process.</li>
<li>Provides statistical feedback regarding the status of unbilled claims due to authorizations to THAH Revenue team on a weekly basis or as defined by policy.</li>
<li>Interfaces with THAH to resolve problems related to the processing of bills/claims. Investigates client accounts and provides any additional documentation required.</li>
<li>Seeks assistance of Clinical Team Leaders and/or Revenue Cycle Leaders with clinical data entry and/or billing problems.</li>
<li>Coordinates the flow of billing related paperwork between the branch and THAH Service Center. Works with the branch and THAH colleagues to identify areas of improvement related to authorization workflow. Actively participates in all billing conference calls between the agency and THAH.</li>
<li>Acts independently and responsibly to perform duties on a consistent basis and in a timely manner.</li>
<li>Coordinates tracking system to monitor unbilled claims due to authorizations and utilizes appropriate monitoring reports available.</li>
<li>Acts as liaison between physician offices, THAH Service Center and the agency to assure timely billing with appropriate documentation.</li>
<li>Ensures that services provided support continuous quality improvement, customer-oriented focus, and quality client care outcomes.</li>
<li>The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time, as the scope of the job may change as necessitated by business demands.</li>
</ul>
<b>Benefits:</b><br>
<ul>
<li>Day 1 Benefits - Health, dental and vision insurance</li>
<li>Work Today Get Paid Tomorrow</li>
<li>Employee Referral Reward Program</li>
<li>Short and long-term disability</li>
<li>Tuition Reimbursement</li>
<li>Paid CEUs</li>
<li>403b</li>
<li>Generous paid time off</li>
<li>Comprehensive orientation</li>
</ul>
<b>Minimum Qualifications:</b><br>
<ul>
<li>The incumbent can articulate and demonstrate a commitment to the mission, vision, and values of Trinity Health and to inspire active support of these in others.</li>
<li>The preferred candidate will have a high school diploma or GED.</li>
<li>College business courses or an associate degree is preferred, or four to six years of experience in a medical billing office setting with a concentration on authorizations.</li>
<li>A strong knowledge of general business office functions, strong analytical and organizational skills and microcomputer usage is required.</li>
<li>Incumbent must possess the following: ability to meet strict deadlines with high level of accuracy, ability to prioritize multiple tasks in highly automated setting and possess strong interpersonal skills.</li>
<li>Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics and adhere to the Compliance.</li>
</ul>
Apply Today!!!!
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Full-Time (40 Hours) Authorization Specialist

Eastern Bank

<div></div><div><div><b>Please note, this role requires some onsite training in our Wakefield, MA office on a hybrid schedule.</b></div><div></div><div><br>
Starting Rate: $21.00</div><p><i>
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.</i></p><p>
This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.</p><p>
Customer Support Specialist I: This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment.</p><p></p><p><b><br>
Responsibilities:</b></p><p>
Customer Support Specialist I: Serves as bank&rsquo;s first line of response on inbound customer telephone calls regarding all types of existing accounts and services.</p><p></p><p><br>
Customer Support Specialist I:</p><ul><li><p>
Must maintain a detailed knowledge base of bank&rsquo;s basic products, services, policies, procedures, maintenance, and regulatory requirements. Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
</p></li><li><p>Actively listens to determine full extent of customer&rsquo;s needs while appropriately applying different approaches to affect desired outcome.</p></li><li><p>
Ensures effective customer communication by utilizing superior verbal and written skills.</p></li><li><p>
Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.</p></li><li><p>
 Responsible for achieving entry level sales and service standards as set forth by senior management.</p></li></ul><p></p><p><b><br>
Education and Experience:</b></p><p>
Customer Support Specialist I</p><ul><li><p>
Associate&rsquo;s degree or related knowledge/skills base gained through experience preferred.</p></li><li><p>
Customer Service background preferred.</p></li><li><p>
Call Center experience preferred</p></li><li><p>
Service and sales background a plus</p></li><li><p>
PC and data entry skills required</p></li><li><p>
Proven previous job stability a must</p></li></ul><p></p><p><b><br>
Skills/Knowledge:</b></p><p>
Customer Support Specialist I</p><ul><li><p>
Excellent written communication skills</p></li><li><p>
Excellent verbal and listening skills including good grammar, tone of voice and diction</p></li><li><p>
Ability to work effectively with others in a diverse population</p></li><li><p>
Punctuality and consistent work attendance is required</p></li><li><p>
Bilingual a plus</p></li></ul><p></p><p><b><br>
Working Conditions:</b></p><ul><li><p>
Must be flexible and adaptable about work schedules, which may include evenings and weekends</p></li><li><p>
Must have the ability to use a headset and sit for long periods of time</p></li><li><p>
Must be able to work in a fast paced, high volume work environment</p></li><li><p>
Moderate to high noise level</p></li></ul><p>
While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.</p><p>
Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.</p><div>
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.</div><br>
<div>
<br>
</div><div>Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.</div><br>
<div>
<br>
</div><div>At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you&rsquo;re excited about this role but your experience doesn&rsquo;t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.</div></div>

Customer Support Specialist I

Search 10000+ Office services specialist jobs near you this March. New roles added regularly across leading industries. Apply today.