officer vip premium care

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Officer VIP &amp; Premium Care
</div></div><div><div>Ref #
</div><div>231530
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 12-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><b>About the Role:</b><br>
We are currently recruiting for Officer VIP &amp; Premium Care, within Ground Services - QR Corporate Customer Care in Doha.<br>
<br>
In this role, you will be responsible for managing and resolving feedback from VIP and Premium customers to ensure exceptional service and satisfaction. This includes handling all Customer Care issues for First, Business, Platinum, and Gold passengers, analyzing feedback, leading investigations, determining appropriate resolutions, and preparing compensation proposals for management approval. The role ensures that every case is managed efficiently, professionally, and in line with company standards..<br>
<br>
<b>Key Accountabilities:</b><br>
<ul><li>Responsible for processing and responding to customer feedback mainly VIP and Premium customers via various communication channels.</li><li>Liaise with functional departments at Head Office and Outstations to gather information and carryout background investigations about customer feedback and complaints to ensure resolution.</li><li>Prepare and seek approvals on final responses before submitting it to the customers on feedback resolutions using appropriate templates.</li><li>Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process to ensure compliance.</li><li>Work as per SLA with qualitative and quantitative KPIs for customer feedback case management to ensure cases are properly analyzed, categorized and closed.</li><li>Proactively identify to management trends of customer complaints and root causes to ensure timely corrective measures are taken.</li><li>Act as a final approver for case resolutions that do not include compensations.</li><li>Contribute to the case investigations for GCEO/CCO cases as and when required.</li><li>Provide subject matter expertise to other departments about customer feedback management.</li><li>Play an important role in the continuous improvement initiatives for the company by highlighting recurring causes of service failures and participate in ongoing forums to optimize the Customer Experience.</li></ul><br>
<b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>Qualifications:</b><br>
Bachelor&rsquo;s degree with at least 3 years of relevant experience, or a diploma with a minimum of 4 years of related experience. Travel industry experience is essential for this role.<br>
<br>
<b>Job Specific Skills</b><br>
Essential<br>
<ul><li>Proven ability to work under pressure.</li><li>Excellent Communication Skills (verbal and written English).</li><li>Excellent MS Office Skills.</li></ul><b>
Preferred</b><br>
<ul><li>Ability to work with minimal instructions.</li></ul><br>
<b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=231530</div></div></div></div></div></div></div></div>

Officer VIP & Premium Care

<div>
 <strong>
  About The Qatar Technical Institute
  <br/>
  <br/>
 </strong>
 Located on Al Udeid Airbase in Doha, the Qatar Technical Institute provides internationally recognised training programs to all three services that make up the Qatar Armed Forces. The QTI training pipeline consists of Foundation Training, General Engineering and Speciality Type Training. Supporting Qatar vision 2030, this ensures QAF personnel are equipped with appropriate skills and knowledge for a career in the Armed Forces.
 <br/>
 <br/>
 <strong>
  About The Role Holder
  <br/>
  <br/>
 </strong>
 The role holder will be a pro-active individual who demonstrate ownership of all activities within their direct areas of responsibility.
 <br/>
 <br/>
 The Procurement Officer is responsible for all Technical Institute procurement activities and deliverables. Working primarily from the Technical Institute site, the Procurement Officer must ensure the Technical Institute requirements are met ensuring the relevant stakeholders are informed and up to date on all procurement activities. Ultimately, the role will be responsible for driving the timely execution of onsite procurement requirements whilst working to support the Qatar Branch Office (QBO) Procurement Group Lead developing sourcing solutions and strategies that drive a value-added procurement service.
 <br/>
 <br/>
 Additionally, the Procurement Officer must be proactive in engaging Technical Institute department managers and team leads to better understand extant and emerging requirements and provide solutions or alternatives when issues occur. Whilst responsible to the Technical Institute, the Procurement Officer will provide ad-hoc support to the Qatar Branch Office Procurement Group Lead.
 <br/>
 <br/>
 <strong>
  The Role Holder&rsquo;s Core Duties Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Development and implementation of a tailored Technical Institute Procurement Plan, whilst ensuring adherence to BAE Systems Procurement Function governance &ndash; propose to take this out as we are now governed by the Qatar Branch Office Procurement Management Plan
  </li>
  <li>
   Remain proactive in communications with all stakeholders for the identification and on-going management of Technical Institute requirements.
  </li>
  <li>
   Develop knowledge of local markets and suppliers to better inform the ability to meet requirements.
  </li>
  <li>
   Carry out tenders to ensure the most suitable suppliers are utilised whilst implementing cost saving strategies to achieve project cost targets for high value items.
  </li>
  <li>
   Collaborate effectively with all requirement owners to ensure appropriate suppliers are engaged and end-user requirements fully understood and communicated.
  </li>
  <li>
   Regularly inform relevant stakeholders on lead times to manage end-user expectations.
  </li>
  <li>
   Engage the Technical Institute Project Management Team to ensure mutual understanding and management of the on-shore order book, commitment and spend profiles
  </li>
  <li>
   Establish robust, trusted relationships with suppliers for current and potential future requirements, across the Qatar programme.
  </li>
  <li>
   Ensure the Qatar Branch Office Procurement Group Lead is provided with regular updates on supplier activities and lessons learned for application across the Qatar programme.
  </li>
  <li>
   Prepare and agree the appropriate Procurement artefacts are in place to facilitate successful contract execution with any Qatari Suppliers (e.g. Decision Making Forums, Purchase Orders, Payment Plans, Certificates of Achievement, and Invoice Transaction).
  </li>
  <li>
   Work closely with relevant stakeholders within Qatar Branch Office to ensure all Supplier invoices are processed and paid in timely manner e.g. Finance Manager.
  </li>
  <li>
   Manage all supplier visits to the Qatar Technical Institute, taking careful consideration of rules and regulations of an active military airbase.
  </li>
  <li>
   Establish close working relationships with legal and export control functions to ensure all on-shore procurement activities are legal and compliant.
  </li>
  <li>
   Be present with suppliers and vendors, at their location, to help mature requirement understanding (e.g. producing and collecting samples for further discussions and subsequently providing feedback).
   <br/>
   <br/>
  </li>
 </ul>
 The Procurement Officer will often be a supplier&rsquo;s only point of contact with BAE System, as a result, the Procurement Officer is expected to act professionally at all times, demonstrating BAE Systems behaviours whilst representing the organisation.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Essential:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Qualified, or working towards MCIPs Level 6.
  </li>
  <li>
   A minimum of two years&rsquo; experience in a Procurement Officer role or similar.
  </li>
  <li>
   Experience working in the Middle East.
  </li>
  <li>
   Knowledge of the applicable laws and regulations in both the UK and Qatar.
  </li>
  <li>
   Excellent communication skills with the ability to promote change and communicate effectively with a diverse range of stakeholders.
  </li>
  <li>
   Strong organisational and motivational skills.
  </li>
  <li>
   Able to engage suppliers and vendors from varying cultures with tact and diplomacy.
  </li>
  <li>
   Proven capability in resolving complex issues whilst managing end-user expectations.
  </li>
  <li>
   Ability to react quickly, and positively to change.
  </li>
  <li>
   Competent in the use of Microsoft Office Suite (e.g. MS Word, MS Excel, MS PowerPoint) and database management.
  </li>
  <li>
   Must be able to coordinate multiple priorities in a dynamic operating environment, working with a high degree of autonomy.
  </li>
  <li>
   Fluent in English (minimum IELTS 7.0/CEFR C1 for non-native English speakers).
  </li>
  <li>
   Valid Qatar driving license.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with a Military customer or in a Military environment.
  </li>
  <li>
   Ability to speak languages common in Qatar i.e., Hindi, Tagalog, Nepali or Arabic.
  </li>
 </ul>
</div>


PM Cell and Procurement Support

Thabt Gulf Digital Soulution

<p><b>Company Description</b></p><p>Thabt is an automotive accessories brand established in Qatar in 2009, specializing in premium solutions for vehicle mounting that prioritize safety, luxury, and legality. The company offers a diverse range of high-quality automotive accessories for various purposes, ensuring an ideal setup tailored to customer needs. All products are European-made and sourced from globally recognized manufacturers, ensuring modern technology and exceptional quality.</p><p><b>Role Description</b></p><p>This is a full-time, on-site Packaging Designer role based in Doha, Qatar. The Packaging Designer will be responsible for creating innovative, functional, and visually appealing packaging solutions that align with Thabt&rsquo;s branding and product requirements. Day-to-day tasks include designing packaging concepts, collaborating with the product design and branding teams, and ensuring designs meet production standards and industry regulations.</p><p><b>Qualifications</b></p><ul><li>Proficiency in Packaging Design, Product Design, and attention to detail</li><li>Strong skills in Branding and Graphic Design</li><li>Expertise in Typography and visual composition</li><li>Familiarity with packaging materials and manufacturing processes</li><li>Proficient in design software such as Adobe Creative Suite</li><li>Ability to collaborate with cross-functional teams and meet deadlines</li><li>A bachelor's degree in Graphic Design, Industrial Design, or a related field is preferred</li><li>Prior experience in packaging or product design is an advantage</li></ul><p>Job Type: Full-time</p>

Packaging Designer

Basmat Sama Food Trading

<p>Job Summary:</p><p>We are seeking a dynamic and commercially driven Operations &amp; Business Development Manager with hands-on experience in the Qatar market, specifically within the HoReCa sector (Hotels, Restaurants, Catering).</p><p>The ideal candidate will combine strong operational management skills with proven sales and market expansion experience to drive revenue growth, optimize distribution operations, and strengthen key HoReCa partnerships.</p><p>Key Responsibilities</p><p>Business Development &amp; Sales</p><p>* Develop and expand FMCG distribution within the HoReCa sector across Qatar</p><p>* Identify and onboard new hotels, restaurants, catering companies, and cloud kitchens</p><p>* Manage key accounts and negotiate contracts, pricing, and promotional agreements</p><p>* Achieve monthly and annual sales targets</p><p>* Conduct regular market visits to monitor competitor activity and identify growth opportunities</p><p>* Introduce new brands and SKUs into the HoReCa channel</p><p>* Build long-term relationships with chefs, procurement managers, and F&amp;B directors</p><p>Operations Management</p><p>* Oversee daily warehouse, inventory, and logistics coordination</p><p>* Ensure timely deliveries and service excellence for HoReCa clients</p><p>* Coordinate with procurement for demand planning and stock forecasting</p><p>* Monitor stock rotation, expiry control, and shrinkage</p><p>* Optimize operational costs while maintaining service quality</p><p>* Implement SOPs to streamline order processing and delivery efficiency</p><p>Administration &amp; Reporting</p><p>* Monitor receivables and coordinate with finance for collections</p><p>* Prepare sales forecasts, performance reports, and operational analysis</p><p>* Ensure compliance with Qatar regulations and company policies</p><p>Requirements:</p><p>* Minimum 5&ndash;8 years of FMCG experience in Qatar</p><p>* Proven hands-on HoReCa sales experience with strong market connections</p><p>* Strong understanding of the Qatar distribution and supply chain environment</p><p>* Experience managing operations, logistics, and inventory</p><p>* Valid Qatar driving license</p><p>* Strong negotiation, leadership, and analytical skills</p><p>* Ability to work independently and drive business growth</p><p>Key Competencies:</p><p>* HoReCa Channel Expertise</p><p>* Strategic Sales &amp; Market Expansion</p><p>* Operations &amp; Supply Chain Coordination</p><p>* Relationship Management</p><p>* Commercial Negotiation</p><p>* Leadership &amp; Team Development</p><p>Why Join Us?</p><p>* Opportunity to lead and grow premium FMCG brands</p><p>* Competitive salary + performance-based incentives</p><p>* Growing and ambitious distribution company</p><p>* Strong market expansion potential</p><p>Kindly send your cv to: 33269824 / 51147453. If you are a hands-on operations professional with strong FMCG experience and a passion for driving efficiency, we invite you to apply and be part of our growing organization.</p><p>Job Type: Full-time</p>

Operations & Business Development Manager – FMCG (HoReCa Focus)

A Z Care Pharmacy

<p><b>AZ Care Pharmacy </b></p><p><b>Hiring Pharmacist</b></p><p>We are seeking a qualified and experienced Pharmacist to join our team. The ideal candidate will be responsible for safe and accurate dispensing of medications, inventory management, and providing professional pharmaceutical care to patients.</p><p>Requirements:</p><p>Valid QCHP Medical License</p><p>2&ndash;5 years of experience in a pharmacy setting</p><p>Bachelor&rsquo;s degree in Pharmacy (preferred)</p><p>Strong computer skills and customer service orientation</p><p>Ability to work efficiently in a fast-paced environment</p><p>Job Type: Full-time</p>

Pharmacist

IHG Hotels & Resorts

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 <br/>
 <br/>
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 <br/>
 <br/>
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 <br/>
 <br/>
 Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.
 <br/>
 <br/>
 Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
 <br/>
 <br/>
 <strong>
  What&rsquo;s the job?
  <br/>
  <br/>
 </strong>
 As a
 <strong>
  Painter
 </strong>
 you are responsible for all decoration maintenance repair works related to the fabric of the hotel building e.g. wall papering, painting and decorating.
 <strong>
  Promote the desired work culture by living the 5 winning ways value &ndash;
 </strong>
 <em>
  <strong>
   Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Your day-to-day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Carry out all preparation works and decorate all ceilings and walls within the property
  </li>
  <li>
   Prepare and decorate all woodwork e.g. doors, architrave&rsquo;s, window and skirting boards
  </li>
  <li>
   Strip and prepare all walls to take new wall paper as and when instructed to do so
  </li>
  <li>
   Repair and maintain existing wall coverings
  </li>
  <li>
   Carry out preventive maintenance schedules for all decorating jobs as directed by your superiors.
  </li>
  <li>
   Clean up and store paint and painting tools and equipment in appropriate areas.
  </li>
  <li>
   Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  </li>
  <li>
   Coordinate with the vendor in order to modify colours of paint, stain, or varnish.
  </li>
  <li>
   Take care of the area when the front of the house area-painting job is being carried out.
  </li>
  <li>
   Responsible for maintaining property colour scheme specifications.
  </li>
  <li>
   Responsible for maintaining and match shades of particular areas.
  </li>
  <li>
   Apply primers or sealers to prepare new surfaces, such as bare wood or metal, for finish coats.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer :
  <br/>
  <br/>
 </strong>
 We&rsquo;ll reward all your hard work with a competitive salary and benefits.
 <br/>
 <br/>
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 <br/>
 <br/>
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Painter

Raffles Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 #BeLimitless
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 <br/>
 <br/>
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The People &amp; Culture Manager will play a key leadership role in driving compliant, ethical, and people-centric HR practices in alignment with Qatar labour legislation and Accor policies. The position serves as a trusted advisor to leadership on employee relations and people governance, contributing to a fair, consistent, and inclusive workplace. With a strong focus on culture, compliance, and operational excellence, the role supports a high-engagement environment aligned with Accor&rsquo;s Heartist&reg; values, while upholding the highest standards of confidentiality, wellbeing, and health and safety.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration or Business Management
  </li>
  <li>
   Relevant professional Human Resources certification, such as CIPD, SHRM, or other internationally recognised HR credentials will be an advantage
  </li>
  <li>
   Minimum of 5-7 years of progressive human resources experience with at least 1-2 years in HR leadership experience within luxury hospitality environment
  </li>
  <li>
   At least 2 years of hands-on working knowledge of Qatar Labour Law, local employment practices, and governmental procedures
  </li>
  <li>
   Demonstrated hands-on experience managing employee relations, disciplinary actions, grievances, investigations, and HR compliance matters
  </li>
  <li>
   Demonstrated hands-on experience managing in compensation and benefits administration, payroll, leave management, and end-of-service benefit calculations
  </li>
  <li>
   Proven experience in HR reporting, including the preparation, analysis, and presentation of workforce data and key people metrics
  </li>
  <li>
   Hands-on experience in HR budgeting, forecasting, and accruals, ensuring accurate financial planning and reporting
  </li>
  <li>
   Hands-on experience overseeing employee housing operations, standards, compliance, and colleague welfare within staff accommodation in alignment with local regulations, practices, and procedures
  </li>
  <li>
   Demonstrated experience in designing, implementing, and driving employee engagement and employee welfare initiatives to enhance workplace culture and wellbeing
  </li>
  <li>
   Proven ability to manage and influence internal and external stakeholders across all levels
  </li>
  <li>
   Proficiency in HR systems and relevant platforms, including but not limited to Oasys
  </li>
  <li>
   Proven ability in meeting facilitation and management skills, with the ability to lead discussions, align stakeholders, and drive actionable outcomes
  </li>
  <li>
   Strong proficiency in Microsoft Office applications
  </li>
  <li>
   Prior experience working in the GCC is preferred
  </li>
  <li>
   Fluency in English is required; Due to the nature of the role and the current team dynamics, Arabic-speaking candidates will be given priority
  </li>
 </ul>
</div>


People & Culture Manager

Explore 9+ Officer vip premium care in Lusail this April. Find roles across top companies and apply now to boost your career.