on line csr

AKY Services Pvt. Ltd

CSR ( Experienced Only ) (NIGHT SHIFT)Salary Starting from PKR 40,000 /-About the Role:As a Call Center CSR (Customer Sales Representative), you'll be the friendly voice on the other end of the line, providing exceptional customer service experience to our valued clients. You'll be responsible for handling a variety of Outbound calls, addressing inquiries, and resolving issues in a timely and professional manner. This is a fantastic opportunity for freshers to gain valuable experience in the customer service industry / customer sales industry and build a strong foundation for their careers.Responsibilities:<ul><li>Respond to a high volume of outbound customer calls regarding our products or services.</li><li>Actively listen to customer concerns, identify their needs, and provide accurate and helpful information.</li><li>Document all customer interactions clearly and concisely within the CRM system.</li><li>Upsell or recommend additional products or services when appropriate (depending on the company)</li><li>Maintain a positive and professional demeanor throughout all interactions, fostering trust and building customer satisfaction.</li></ul>Qualifications:<ul><li>School diploma or equivalent</li><li>Minimum 18 years old</li><li>Excellent verbal and written communication skills, with the ability to clearly explain information and build rapport with customers.</li><li>Active listening skills to effectively understand customer inquiries and concerns.</li><li>A positive and enthusiastic attitude with a genuine desire to help others.</li><li>Ability to learn quickly and adapt to new information.</li><li>Proficiency in computer skills, including basic data entry and a willingness to learn new software.</li></ul>How to apply :Contact HR : 0339 2014408We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

CSR ( Experienced ) Salary from 40k

Jacked Nutrition

Job PurposeThe CSR is responsible for managing customer interactions in a professional, efficient, and courteous manner. This includes responding to inquiries, resolving issues, processing orders, and providing product or service information. The CSR acts as the primary liaison between the company and its customers to ensure a positive customer experience, high satisfaction, and loyalty.Key Responsibilities1. Customer Interaction &amp; Support<ul><li>Handle inbound calls, emails, live chats, and in-person queries.</li><li>Provide accurate product, service, and policy information.</li><li>Resolve customer complaints, concerns, and inquiries promptly.</li><li>Follow up with customers to ensure complete satisfaction.</li></ul>2. Order Management<ul><li>Process sales orders, returns, and exchanges in the system.</li><li>Coordinate with warehouse, logistics, and sales teams for timely deliveries.</li><li>Monitor order status and proactively update customers.</li></ul>3. Complaint Handling &amp; Resolution<ul><li>Log complaints into the CRM system with complete details.</li><li>Investigate issues and provide solutions within the company&rsquo;s policy.</li><li>Escalate complex or unresolved cases to the supervisor or relevant department.</li></ul>4. Customer Relationship Management<ul><li>Maintain updated customer profiles in the CRM database.</li><li>Track customer interactions for service history and preferences.</li><li>Assist in loyalty programs, special offers, and feedback collection.</li></ul>5. Cross-Department Coordination<ul><li>Work closely with sales, marketing, accounts, and logistics teams.</li><li>Ensure smooth flow of communication for customer-related tasks.</li><li>Participate in cross-functional meetings to address recurring customer issues.</li></ul>6. Performance Tracking &amp; Reporting<ul><li>Achieve individual and team KPIs for response time, resolution rate, and satisfaction score.</li><li>Prepare daily, weekly, and monthly reports on customer service performance.</li><li>Suggest process improvements for enhanced service quality.</li></ul>7. Policy &amp; Procedure Compliance<ul><li>Follow company policies, SOPs, and scripts while handling customers.</li><li>Stay updated with product knowledge, promotions, and policy changes.</li><li>Ensure compliance with legal and ethical customer handling standards.</li></ul>Skills &amp; Competencies Required<ul><li>Excellent verbal and written communication skills (English &amp; Urdu).</li><li>Strong listening and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Customer-oriented mindset with patience and empathy.</li><li>Good computer skills, including MS Office and CRM systems.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree (preferred) or Intermediate with relevant experience.</li><li>Experience: Minimum 3-5 years in customer service, call center, or related roles.</li><li>Knowledge of sales processes and order management systems is a plus.</li></ul>Key Performance Indicators (KPIs)<ul><li>Average Response Time.</li><li>First Contact Resolution Rate.</li><li>Customer Satisfaction Score (CSAT).</li><li>Order Accuracy Rate.</li><li>Complaint Resolution Time.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

CSR SERVICES LLC

Job Title: CSR Truck DispatcherLocation: Lahore, 54000Job Type: Full-timeWorking Days: Monday to FridayShift Timing: 05:00 PM to 02:00 AMSalary: PKR 40,000 to 50,000 (based on experience) + Commission + Daily DinnerResponsibilities:<ul><li>Schedule and dispatch drivers for freight deliveries across routes</li><li>Monitor ongoing trips and maintain real-time communication</li><li>Communicate effectively with drivers, clients, and brokers</li><li>Utilize dispatching software and load boards for assigning loads</li><li>Troubleshoot delivery or routing issues promptly</li><li>Maintain accurate records and logs of dispatch activity</li><li>Ensure compliance with company protocols and operational efficiency</li></ul>Requirements:<ul><li>Excellent communication and problem-solving skills</li><li>Basic understanding of U.S. logistics and freight operations is a plus</li><li>Proficiency in using computers and basic software tools</li><li>Ability to work the night shift from 05:00 PM to 02:00 AM</li><li>Strong organizational skills and attention to detail</li><li>Freshers are encouraged to apply; training will be provided</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li></ul>Experience:<ul><li>Truck Dispatcher: 1 year (Preferred)</li></ul>Work Location: In person

Mars BPO

Mars BPO Pvt Ltd is hiring CSR Male/Female for our in-house campaign. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through phone calls, we&rsquo;d like to meet you. Ultimately, you&rsquo;ll help us meet and surpass business expectations and contribute to our company&rsquo;s rapid and sustainable growth. NOTE: (Night Shift - International Campaign only)For Full time. Transportation for females only. (Drop-off) We are offering 50k base salary along with lucrative bonus plans.Requirements and skills Proficiency in English. Reach out to prospective customers through calls, emails, and in-person visits. Thorough understanding of marketing/sales and negotiating techniques. Fast learner and passion for sales. Self-motivated with a results-driven approach. Daily, Weekly &amp; Monthly Bonus Plans Achieve sales targets by promoting and upselling products/servicesContact/Whatsapp : +92319-5002892 Address-Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines KarachiJob Types: Full-time, FresherPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

iMart Stencils

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative (CSR). This opportunity is ideal for individuals looking to gain valuable experience in customer service and make a positive impact within a dynamic work environment.Responsibilities:<ul><li>Customer Interaction:</li><li>Engage with customers through various channels, including phone, email, and chat.</li><li>Address customer inquiries, concerns, and provide information about products or services.</li><li>Problem Resolution:</li><li>Assist in resolving customer issues and complaints in a timely and efficient manner.</li><li>Collaborate with team members to find effective solutions.</li><li>Documentation:</li><li>Maintain accurate and detailed records of customer interactions and transactions.</li><li>Prepare reports summarising customer feedback and common concerns.</li><li>Product/Service Knowledge:</li><li>Acquire a comprehensive understanding of our products or services to effectively assist customers.</li><li>Team Collaboration:</li><li>Collaborate with team members to ensure a consistent and positive customer experience.</li><li>Share insights and feedback to contribute to continuous improvement.</li></ul>Qualifications:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work collaboratively in a team-oriented environment.</li><li>Basic computer skills and proficiency in MS Office applications.</li></ul>Requirements:<ul><li>Currently enrolled in a relevant academic program</li><li>Eagerness to learn and contribute to a positive customer experience.</li></ul>How to Apply:Interested candidates are encouraged to submit their resume and a brief cover letter detailing their interest and suitability for the position. Please email your application to sunyshahzad@gmail.com.Note<ul><li>Only shortlisted candidates will be contacted for further consideration.</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Urgently Female CSR Required

Velocity pvt. ltd

We are looking for a motivated and persuasive Sales Agent to drive sales, build client relationships, and help grow our customer base. The ideal candidate will identify prospects, present solutions, close deals, and meet or exceed sales targets.Key Responsibilities:<ul><li>Prospect and generate new leads</li><li>Present products/services to potential customers</li><li>Negotiate and close sales</li><li>Maintain client relationships</li><li>Track activities using CRM tools</li></ul>Requirements:<ul><li>Strong communication and sales skills</li><li>Self-driven and goal-oriented</li><li>Prior sales experience preferre</li></ul>Job Type: Full-timePay: Up to Rs50,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in the night shift?</li></ul>Work Location: In person

VIVE TECH SOLUTIONS T/A VIVE PRINTING LTD

We are seeking a highly motivated and skilled Customer Service Representative with expertise in outbound calling. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to engage potential and existing customers effectively. This role focuses on proactive outreach to generate leads, follow up on inquiries, and promote products or services.Responsibilities:<ul><li>Conduct outbound calls to potential and existing customers to promote products, services, or resolve issues.</li><li>Identify customer needs and provide appropriate solutions or information.</li><li>Follow up on leads and inquiries to nurture customer relationships.</li><li>Maintain detailed and accurate records of calls and customer interactions in CRM systems.</li><li>Meet or exceed daily and monthly outbound call and sales targets.</li><li>Handle objections professionally and escalate issues when necessary.</li><li>Collaborate with sales and marketing teams to align messaging and customer engagement strategies.</li><li>Provide feedback from customers to help improve products, services, and customer satisfaction.</li><li>Stay up-to-date with product knowledge, company policies, and industry trends.</li></ul>Qualifications:<ul><li>Proven experience in outbound calling and customer service roles.</li><li>Excellent verbal and written communication skills.</li><li>Strong persuasion and negotiation abilities.</li><li>Familiarity with CRM software and Microsoft Office Suite.</li><li>Must Having Bachelor's Degree</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

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CSR ( Experienced ) Salary from 40k

CSR

CSR

CSR

Urgently Female CSR Required

CSR

CSR