on screen customer service representative ocsr

Zue Pvt Ltd

Job Title: On-Screen Customer Service Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:ZUE is looking for an On-Screen Customer Service Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key Responsibilities:1. Inbound Customer Support:&middot; Handle incoming customer calls with professionalism and empathy.&middot; Listen to customer inquiries, concerns, and complaints attentively.&middot; Provide accurate information and assistance to resolve customer issues.&middot; Escalate complex or unresolved matters to appropriate teams or supervisors.&middot; Maintain a high level of customer satisfaction through effective communication and problem-solving.2. On-Screen Support:&middot; Utilize computer systems and software to access customer accounts and relevant information.&middot; Assist customers with online transactions, account management, and technical issues.&middot; Troubleshoot and guide customers through web-based applications and services.&middot; Educate customers on using self-service tools and resources effectively.3. Data Entry and Documentation:&middot; Accurately record customer interactions, issues, and resolutions in the CRM system.&middot; Maintain detailed and organized customer records for future reference.&middot; Generate reports on customer service metrics and performance as required.4. Product Knowledge:&middot; Stay up-to-date with the company's products, services, and policies.&middot; Continuously expand your knowledge to better assist customers with their inquiries.5. Team Collaboration:&middot; Collaborate with colleagues, supervisors, and other departments to resolve customer issues.&middot; Share insights and feedback to improve processes and enhance customer satisfaction.Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li><li>Residential Area in Karachi? </li></ul>Work Location: In person

On-Screen Customer Service Representative (OCSR)

Telemarketing

A Customer Service Representative interacts with customers to handle inquiries, resolve complaints, and provide information about products and services while maintaining a positive customer experience.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

No Sale, Positive Team - Customer Services Executives (Part Time)

Grand Digitals Pvt Ltd

Sales Representative &ndash; BarkGrand Digitals Pvt Ltd is looking for a motivated and results-driven Sales Representative to join our growing team. In this role, you will be responsible for managing and converting leads generated through Bark.com, engaging with potential customers, and closing sales opportunities.(Office-Based Job)Requirements:* Proven experience in sales, lead conversion, or customer acquisition* Strong communication and negotiation skills* Experience working with online lead generation platforms is a plus* Ability to handle multiple leads and prioritize tasks efficiently* Familiarity with CRM toolsRoles and Responsibilities:* Respond quickly to leads generated through Bark.com* Contact potential clients via phone, email, and messaging platforms* Understand client requirements and present relevant service offerings* Convert inquiries into confirmed sales and long-term customers* Maintain accurate records of leads, interactions, and conversions* Follow up with prospects to nurture relationships and increase conversion ratesLocation: Gulistan-e-Johar, Near Munawar Chorangi, KarachiTimings: 9:00 pm to 6:00 am (Night Shift, 5 days a week)Salary: Market CompetitiveIf you think that you&rsquo;re the right fit, then feel free to send your updated Resume &amp; Portfolio to hr@granddigitals.com and mention (Sales Representative Bark) in the subject lineJob Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Representative Bark

Gari Parts

URGENTLY HIRING &ndash; Female Customer Support / Calling Automotive Agent (Hybrid)Location: DHA Phase 2 Extension, Karachi Company: GariParts ExpressGariParts Pvt is looking for a Female Customer Support / Calling Agent to join our team. This is a hybrid role (3 days in-office + 3 days remote).Job Responsibilities:<ul><li>Make customer calls (payment reminders, service due calls)</li><li>Collect customer feedback</li><li>Handle customer complaints over phone</li><li>Book appointments</li><li>Basic data entry and Excel work</li></ul>Requirements:<ul><li>Good communication skills (Urdu + basic English)</li><li>Experience in customer support / call center / tele calling preferred</li><li>Basic computer knowledge (Excel, typing)</li><li>Responsible and organized</li></ul>Job Details:<ul><li>Salary: Rs. 30,000 per month (starting)</li><li>Job Type: Full-Time</li><li>Hybrid model (3 days office + 3 days remote)</li></ul>Customer Support Jobs Karachi | Female Calling Agent | Call Center Jobs | Telecalling Jobs | Customer Service Representative | Cold Calling | Appointment Booking | Hybrid Jobs KarachiApply Now:Career@gariparts.com 0335-4274060Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: Hybrid remote in Karachi Defence Housing Society

Female Customer Support / Calling Agent (Hybrid)

HRPSP - Your Strategic HR Partner

Job Opportunity: Customer Service Representative Location: KarachiAre you someone who genuinely enjoys helping people and creating meaningful customer experiences? Join a workplace where your communication skills are valued, your growth is supported, and your performance is rewarded.Why Join Us?<ul><li>Competitive Salary: PKR 45,000 (Base)</li><li>Performance Incentives: Earn up to PKR 15,000</li><li>Health Security: Comprehensive medical insurance</li><li>Exclusive Benefits: Complimentary internet services</li><li>Work Flexibility: Remote work options (based on performance &amp; role suitability)</li></ul>Responsibilities<ul><li>Deliver high-quality customer support with empathy and professionalism</li><li>Handle queries efficiently while maintaining premium customer experience</li><li>Build trust and long-term customer relationships</li><li>Represent the brand with confidence and clarity</li></ul>Requirements<ul><li>Educated: Minimum Intermediate (Graduates preferred)</li><li>Experienced: At least 6 months in call center (international exposure is a strong plus)</li><li>Excellent communicator: Who is customer centric, patient, solution oriented and emotionally intelligent.</li></ul>Growth &amp; Culture: We don&rsquo;t just offer a job; we provide a career path with opportunities for growth and advancement. Along the way, you&rsquo;ll develop strong communication skills and a deep understanding of customer care.Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

Explosion Services

We are looking for a dedicated and empathetic Experienced Customer Service Representative (CSR) to join our Durable Medical Equipment (DME) campaign. The CSR will handle inbound and outbound calls, verify insurance details, assist patients with equipment orders, and ensure top-tier service in accordance with HIPAA regulations and DME compliance standards.Key Responsibilities:Verify insurance eligibility, benefits, and coverage for DME items.Educate patients on proper use and maintenance of DME.Explain patient responsibility and out-of-pocket costs clearly and professionally.Coordinate with healthcare providers, insurance companies, and internal departments.Handle sensitive patient information with confidentiality and compliance (HIPAA).Escalate issues to supervisors when necessary for resolution.Qualifications:Minimum of 6 months of experience in a healthcare/DME customer service role.Familiarity with insurance verification and prior authorization processes.Excellent communication skills.Comfortable working in a fast-paced, target-driven environment.Must be HIPAA compliant and aware of medical privacy regulations.Preferred Skills:BPO or call center experience in a US healthcare campaign.Ability to multitask and manage high call volumes.Empathetic, patient-focused, and detail-oriented.Job Type: Full-timeJob Types: Full-time, Part-time, FresherWork Location: In personJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Calling agent(Experience only)

Explore 685+ On screen customer service representative ocsr in Karachi this April. Find roles across top companies and apply now to boost your career.