on site services specialist

Ricoh

<div><div><p><b>Senior On-Site Service Specialist
 </b></p>POSITION PROFILE
<p>Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.
</p><p>May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.<br>
</p><p></p>Job Duties and Responsibilities
<p>&middot; Runs high volume/production copy machines and performs binding and finishing work.
</p><p>&middot; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
</p><p>&middot; Perform basic equipment troubleshooting and escalate calls to technicians
</p><p>&middot; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
</p><p>&middot; Performs duties of scanning and /or imaging documents
</p><p>&middot; May perform Reception services on temporary/occasional basis
</p><p>&middot; Maintains records for management reports and inventories of supplies needed.
</p><p>&middot; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
</p><p>&middot; Calculates charges for jobs performed and maintains logs and may generate reports.
</p><p>&middot; Responds to and coordinates all service calls required by customer.
</p><p>&middot; May perform filing duties in conjunction with specific customer requests.
</p><p>&middot; Delivers completed jobs to pre-determined customer locations within and outside of the site.
</p><p>&middot; Maintains daily meter and service logs.
</p><p>&middot; May travel between customer's buildings.
</p><p>&middot; Answers customer questions regarding status or feasibility of job requests.
</p><p>&middot; Ensures upkeep of convenience copier areas by keeping neat and well stocked.
</p><p>&middot; Performs duties related to the shipping of materials.
</p><p>&middot; Performs duties related to the receiving of materials.
</p><p>&middot; May perform meeting room and conference room set ups.
</p><p>&middot; May perform building occupant moves within assigned facilities.
</p><p>&middot; May perform light maintenance, and cleaning duties as assigned.
</p><p>&middot; May occasionally perform shipping, receiving and dock work in a mailroom type environment
</p><p>&middot; May require periodic overtime on nights and weekends, including off-hour emergency response.
</p><p>&middot; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
</p><p>&middot; Uses all copier equipment, calculator, fax machine, postage meter and some PC.
</p><p>&middot; Performs filing duties, which may include �purging' and archiving old documents.
</p><p>&middot; Understanding of Ricoh Services Portfolio &amp; Technology
</p><p>&middot; Ensures data for Ricoh MOR, SPG and job logs are captured
</p><p>&middot; Performs other duties as assigned.<br>
</p><p></p><p><b>Qualifications (Education, Experience and Certifications)
</b></p><p>&middot; Requires high school diploma or GED and1-2 years of related work experience.
</p><p>&middot; Some related copy job experience is preferred.
</p><p>&middot; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
</p><p>&middot; Demonstrate competency in basic computer skills including proficiency in MS Office Suite
 </p>KNOWLEDGE, Skills And Abilities
<p>&middot; Working knowledge of copier and other related equipment and repair is preferred.
</p><p>&middot; Requires knowledge and understanding of shipping/receiving procedures.
</p><p>&middot; Basis electronics knowledge is preferred.
</p><p>&middot; Possesses ability to work independently and flexibly to complete projects.
</p><p>&middot; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
</p><p>&middot; Possesses ability to comprehend instructions concerning mail delivery.
</p><p>&middot; Possesses troubleshooting and problem solving skills.
</p><p>&middot; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
</p><p>&middot; Possesses excellent customer relations skills and excellent verbal communication skills.<br>
</p><p></p><p><b>Working Conditions, MENTAL AND PHYSICAL DEMANDS
</b></p><p>&middot; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
</p><p>&middot; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
</p><p>&middot; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
</p><p>&middot; Dealing with tight deadlines and quick turnaround times imposes high stress levels.
</p><p>&middot; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.<br>
</p><p></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.</p></div></div>

Senior On-Site Service Specialist

European Wax Center

<div>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, Vision
  </li>
  <li>
   Employer-Paid basic life insurance (in the amount of $50,000)
  </li>
  <li>
   Employer-Paid short-term and long-term disability
  </li>
  <li>
   Employer-Paid Wellness Reward Program (go365)
  </li>
  <li>
   Employee Assistance Program (EAP)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Pet Insurance/Discounts
  </li>
  <li>
   Paid parental leave &ndash; 12 weeks of 100% paid leave for birth, adoption or surrogacy for mother or father. 8 weeks for foster leave.
  </li>
  <li>
   PTO
  </li>
  <li>
   Discounts on retail products
  </li>
  <li>
   Free body waxing
  </li>
  <li>
   Hourly wage plus performance incentives
  </li>
  <li>
   Great referral program
  </li>
  <li>
   Career growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Our fast-paced, waxing center is looking to add to our dynamic team! Our mission is to make our fabulous guests&rsquo; feel gorgeous and confident in their own skin, we just need YOU, the expert!
 <br/>
 <br/>
 Turn your passion into a rewarding role with European Wax Center - the world&rsquo;s leading experts in comfortable and healthy body waxing! We&rsquo;re in the business of Revealing Beautiful Skin, and with your help, we&rsquo;ll give guests a reason to walk in, and strut out. We&rsquo;ll set you up for success far beyond any other waxing brand.
 <br/>
 <br/>
 We are currently seeking a Wax Specialist with passion, determination and a commitment to excellence that will help take our center to new heights. Our comprehensive training will provide you with all the tools you will need to hit the ground running and to show our appreciation, we offer great pay and performance incentives throughout the year.
 <br/>
 <br/>
 European Wax Center - Fort Lauderdale is located at 462 N Federal Hwy, Fort Lauderdale, FL, 33301
 <br/>
 <br/>
 <strong>
  Here&rsquo;s What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time position, willing to work flexible days and hours.
  </li>
  <li>
   Ability to connect with guests and build genuine relationships.
  </li>
  <li>
   Willing to learn new techniques.
  </li>
  <li>
   Esthetician or Cosmetologist license.
  </li>
  <li>
   Ability to work in a fun, fast paced environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About European Wax Center
  <br/>
  <br/>
 </strong>
 European Wax Center &reg; , a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC&rsquo;s vision of Revealing Beautiful Skin &reg; , through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 1,000 centers across the U.S.
 <br/>
 <br/>
 For more information about EWC, visit: http://www.waxcenter.com/careers
 <br/>
 <br/>
 <ul>
  <li>
   This job is not eligible for US visa sponsorship*
   <br/>
   <br/>
  </li>
 </ul>
 European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
 This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.
</div>


Wax Specialist | Fort Lauderdale, FL (On-Site)

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite </b><b>Hershel &ldquo;Woody&rdquo; Williams VAMC (Huntington, WV)</b></div><br>
<p></p>
Responsibilities:
<div><b>
Personnel Management:</b></div><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul><div><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</div><div></div><div><b><br>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</div><div></div><div><b><br>
Technical Support and Management:</b></div><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul><div><b>
Communication &amp; Interpersonal Skills:</b></div><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset:</b></div><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
</div><div>#LI-BK1</div></div>

Site Lead - EUO Onsite Support (VA ESOM Mid Atlantic)

NTT DATA

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
<br><br>
We are currently seeking a OnBase Infrastructure Administrator (Onsite Hybrid) to join our team in Montpelier, Vermont (US-VT), United States (US).
<br><br>
<b>Job Responsibilities Include:</b><br>
<ul>
<li>Design, develop, and support OnBase solutions based on business requirements</li>
<li>Using and/or maintaining Hyland OnBase Configuration, Studio, Unity Management Console, and OnBase Clients (Unity, Web, Thick)</li>
<li>Integration with external systems via OnBase API development (SOAPUI, RESTful APIs)</li>
<li>Collaborates with infrastructure providers to determine requirements for the deployment of database, web, and application servers in a multi-instance environment.</li>
<li>Specifies and verifies the architecture necessary for OnBase integration with other application systems.</li>
<li>Installing, configuring, upgrading, and supporting Hyland’s OnBase ECM software</li>
<li>Configure and manage OnBase modules including WorkView and Unity Forms</li>
<li>Develop and manage Document Retrieval, Custom Queries, and Import Processes</li>
<li>Configure and maintain Scan Queues and Mailbox Importer processes</li>
<li>Implement and manage user roles, user groups, and security keywords</li>
<li>Develop dashboards and reports for business insights and operational tracking</li>
<li>Ensure system performance, reliability, and data integrity</li>
<li>Collaborate with business stakeholders and cross-functional teams for requirement gathering and solution delivery</li>
<li>Ability to maintain proper configuration and access control across environments.</li>
<li>Demonstrated experience with implementing/troubleshooting IIS and Windows server 2019/2022/2025</li>
</ul>
<b>Basic Qualifications:</b><br>
<ul>
<li>5+yrs Experience with OnBase API, C#.NET, VBScript and/or PowerShell scripting, HTML,XML.</li>
<li>5+yrs Experience with OnBase Workflow Studio Export, Utils Import/Export Configuration, and Configuration Migration</li>
</ul>
<b>Preferred Skills:</b><br>
<ul>
<li>Ability to triage, troubleshoot, and resolve OnBase issues, understanding and supporting processes and OnBase applications across multiple business areas</li>
<li>Experience with document scanning modules, DIP, COLD, App Enabler, Host Enabler, Barcodes, DocPop, AutoFill, and Keyword Updater</li>
<li>Strong understanding of document management and workflow automation</li>
<li>Experience with Microsoft SQL Server</li>
<li>Experience with MS SQL server database 2016 or higher</li>
<li>Experience with Microsoft IIS</li>
<li>Web services: SOAPUI, RESTful APIs (OnBase API Certified)</li>
</ul>
#INDFSINS
<br><br>
#L1-NorthAmerica
<br><br>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
<br><br>
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

OnBase Infrastructure Administrator (Onsite Hybrid)

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite Harry S. Truman Memorial</b></div>
Responsibilities:
<ul><li><b>Personnel Management:</b><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul></li><li><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</li><li><b>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</li><li><b>
Technical Support and Management:</b><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul></li><li><b>
Communication &amp; Interpersonal Skills:</b><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul></li><li><b>
Customer-Centric Mindset:</b><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
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#LI-BK1</div></div>

Site Lead - EUO Onsite Support (VA ESOM Midwest)

Five Star Technology Solutions

<div></div><div><div><div><div><div><div><div><div><div><b>Location:</b> </div><div>Brownsburg, IN<br>
</div></div><br>
</div></div></div></div><br>
<div><div><b>Remote Status:</b> On-Site
</div></div><br>
<div><div><b>Job Id:</b> 181
</div></div><br>
<div><div><b># of Openings:</b> 1<br>
</div></div><br>
<br>
<p></p><div><div><p>The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North West Hendricks.</p>
<p>The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:</p>
<p>Responsibilities and Expectations</p>
<p>Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.</p>
<p>Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year</p>
<p>Perform computer imaging and software installations and maintain/repair technology inventory.</p>
<p>Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.</p>
<p>Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved</p>
<p>Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes</p>
<p>Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events</p><br>
</div></div><br>
<div><div><b>Pay Range:</b> $40,000 - $41,000 per year</div></div></div></div></div><div></div>

Onsite Technician

Roche

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 <br/>
 <br/>
 The Position
 <br/>
 <br/>
 As Regional Installation Specialist you will mainly operate within Kuwait and beyond, and will be accountable for the relocation and de-installation of legacy Serum Work Area (SWA) systems, and the installation of new generation platforms (cobas pro, cobas pure and cobas smart e) for existing customers, in order to achieve a high level of service excellence within the Middle East region. Your core purpose is to successfully accelerate the PiPo program (Phase-in Phase-out) by bridging temporary capacity gaps during installation peaks.
 <br/>
 <br/>
 <strong>
  Your Responsibilities
  <br/>
 </strong>
 <ul>
  <li>
   Installation/relocation/de-installation of analytical laboratory instruments of Roche Diagnostics
  </li>
  <li>
   Technical release of analytical systems for laboratory use
  </li>
  <li>
   Focus on preparations of the customer sites that require additional attention based on the continuous increase of customer demands and specifications of the instruments that we deliver
  </li>
  <li>
   Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels
  </li>
  <li>
   Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system. Ensure all activities are documented in a manner compliant and keeping records in accordance with the company&rsquo;s applicable procedures
  </li>
  <li>
   Timely performance of tasks, maintaining order in the workplace as well as the most effective use of working time
  </li>
  <li>
   Continuous improvement of professional qualifications and participation in company meetings and trainings as well as all forms of vocational education organized by the Employer. Actively gathering information in preparation for meetings, delivering an active part in these meetings and give feedback of outcome of these meetings to others
  </li>
  <li>
   Develop and monitor local reports and documents to ensure the efficient and productive delivery of services
  </li>
  <li>
   Actively monitor costs for own Service activities
  </li>
  <li>
   Awareness of new service bulletins, Global Customer Support (GCS) hot news and other forums
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
 </strong>
 You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
 <br/>
 <br/>
 <ul>
  <li>
   You obtained a BSc degree in Bio-Medical Engineering, Precision Mechanics, Electronics, Information Technology, Medical Technology or related
  </li>
  <li>
   You built 1 year of work experience in a related field. We also welcome fresh graduates to apply
  </li>
  <li>
   You have basic knowledge of electronics, electro-mechanical systems, information technology, and networking
  </li>
  <li>
   You have excellent analytical, problem analysis and decision-making skills
  </li>
  <li>
   Effective planning, organizational and time management skills
  </li>
  <li>
   Effective customer service, written/verbal communication, organization and prioritization skills
  </li>
  <li>
   Fluent verbal and written communication skills in English. Mastering Arabic language will be preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Important note:
  <br/>
  <br/>
 </strong>
 Depending on the workload there will be a need for frequent traveling to neighboring countries in the Middle East to support the PiPo program but Kuwait being the first priority. You are expected to be flexible and willing to travel outside of Kuwait for those periods of time.
 <br/>
 <br/>
 Who we are
 <br/>
 <br/>
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 <br/>
 <br/>
 Let&rsquo;s build a healthier future, together.
 <br/>
 <br/>
 <strong>
  Roche is an Equal Opportunity Employer.
 </strong>
</div>


Regional Installation Specialist (Outsourced contract ≈ 24 months)

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