onboarding manager

Rippling

<div>
 
 About Rippling
 
 
 
 Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
 
 
 Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.
 
 
 Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.
 
 
 We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
 
 
 
 About The Role
 
 
 
 As an Onboarding Manager at Rippling, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to both set up and expand customers effectively. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life by cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Rippling's onboarding organization and define the post sales strategy that fuels our growth!
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Set up and customize new customer accounts for Rippling Spend, handling implementations that require a working knowledge of accounting and general ledger concepts
 </li>
 <li>
 Execute successful launches of the Rippling Spend platform and drive full adoption of the tool
 </li>
 <li>
 Build and nurture strong relationships with new and existing customers, ensuring their needs are met and account health is tracked
 </li>
 <li>
 Develop deep, multi-threaded relationships with key decision-makers within your accounts
 </li>
 <li>
 Own retention, expansion, and overall growth across your book of business
 </li>
 <li>
 Collaborate with Product, Engineering, Support and Risk teams to provide informed recommendations that enhance the customer experience
 </li>
 <li>
 Partner cross-functionally with Sales, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Solid oral, written, presentation and interpersonal communication and relationship skills.
 </li>
 <li>
 2+ years in project management or Customer success management or Account Management, onboarding or implementations where you have had to advise clients and build relationships to foster revenue expansion
 </li>
 <li>
 Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
 </li>
 <li>
 Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
 </li>
 <li>
 High energy, go-getter with fresh ideas who takes the initiative to get things done
 </li>
 <li>
 Ability to thrive in a fast paced environment.
 </li>
 <li>
 Ability to interact with CFO, Finance controller, director finance, CEO of 0-50 employees companies is good to have
 </li>
 <li>
 2+ years managing multiple SMB customers while implementing or administering expense programs and/or corporate card programs is good to have
 </li>
 <li>
 Even if you don&rsquo;t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
 
 
 Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
</div>

Onboarding Manager, Spend

OneVision Resources

<div>What are we looking for?
A Partner Onboarding Manager who will blow our hair back. 
Where are we looking?
This is a remote position, but must be U.S. based. 
What type of job is this?
Full-time. And then some. (hey, we&rsquo;re a start-up!) 
Who would you report to?
Our Director of Partner Development. She&rsquo;ll also blow your hair back, especially on the Karaoke stage. 
 
What you should bring to the table:<ul><li>
Bachelor's degree in relevant field or equivalent practical experience;</li><li>
5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization;</li><li>
Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product;</li><li>
Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings;</li><li>
Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way;</li><li>
Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way;</li><li>
Results-driven mindset with a focus on achieving positive outcomes for Partners;</li><li>
High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live;</li><li>
A love for improving processes;</li><li>
A willingness to iterate daily - we really, really mean this;</li><li>
The ability to make informed, independent decisions juggling multiple projects and priorities;</li><li>
A willingness to voice your opinion and engage in thoughtful debates - may the best idea win! Check your ego at the door;</li><li>
A reliable work ethic and focus on delivering results, whatever it takes; and,</li><li>
A strong desire to be a team player - we are all in this together.</li></ul> 
What will get our attention (our &ldquo;nice-to-haves&rdquo;)<ul><li>
If you have a working knowledge of the custom-integration (CEDIA) industry, having worked with an integrator and/or a vendor to integrators;</li><li>
If you have experience spearheading building well-developed onboarding processes;</li><li>
If you have experience integrating software or processes in with an existing organization;</li><li>
If you have experience in Change Management;</li><li>
If you have deployed a Learning Management System to supplement your onboarding experience;</li><li>
If one of our mothers refers you.</li></ul> 
What do we bring to the table?<ul><li>
A team of aces willing to do anything for each other;</li><li>
Competitive salary;</li><li>
100% company-paid medical insurance;</li><li>
Eligibility for dental, vision, short-term disability, and life insurance;</li><li>
Flexible time off policy;</li><li>
Employee funded 401K plan;</li><li>
Remote work-friendly-we&rsquo;re a fully distributed team</li></ul> 
Who are we?
Remember the cartoon The Jetsons, as a kid? Or, how about the movie, Iron Man? Both have something in common: they showcased really bad-ass homes souped up with the kind of technology that would blow your mind if that technology actually existed in real life.
What was fiction back then is rapidly becoming real life. Consumer technology and smart-home systems are evolving at a rapid pace, which means homes being built or renovated in the coming years are going to look more and more like those homes in the movies. Ten years from now, homeowners will need a personal IT Director to help them manage all this new home technology because, well&hellip; the technology in our homes is getting smarter, but we as humans aren&rsquo;t necessarily getting smarter at fixing it when it stops working for any reason.
Our Founder realized this when he launched our company, OneVision Resources. We envision our company serving as that front-line &ldquo;IT Director&rdquo; for people&rsquo;s homes by providing remote support over the phone and email to homeowners when their technology stops working. And you probably have enough tech in your own home to know yourself that this happens all the time and for a variety of reasons - an ice storm knocks everything offline, a software update goes wrong, or the kids mess with the remote and you can&rsquo;t figure out how to get your cable channels back on the screen.
We don't market our support service directly to homeowners. Instead, we provide this support to homeowners through the local professional installation company that the homeowner hired in the first place to install their home technology. We call these installation companies our Partners. Think of us like an outsourced help desk to these Partners. These installation companies are really good at installing the technology, and then they use us to provide consistent, high-quality remote service &amp; support to their clients when that technology stops working.
Our ability to provide high-quality support to the clients of these installation companies relies upon a strong and super tight relationship with each of these installation companies.
Which is where you come in. Keep reading to understand how.
What would a typical day look like?
The role of an Onboarding Manager can be compared to that of an orchestra conductor. Similar to how a conductor brings together various musicians, each with their specialized instruments, the Onboarding Manager orchestrates the onboarding process, harmonizing the efforts of different teams and ensuring a seamless integration of components to create a successful and unified experience for the Partner.
Our Onboarding Manager focuses on onboarding our external Partners (local home technology companies referenced in the above section). As the first person these partners will interact with after signing their contract, you are the &ldquo;face&rdquo; of OneVision for the first stage of the relationship. There is a substantial amount of information the Partner needs to pull together such as end user client data, and work that the Partner needs to do on their side to facilitate a smooth transition; so as a project manager, you are also responsible for inspiring Partners and motivating them to meet critical deadlines.
As an Onboarding Manager, you wake up every morning with one primary thought on your mind: what can I do today to make sure our newest Partners are fully supported and set up for success in their tailored onboarding journey in order to successfully go live on the OneVision platform?
With this primary question in mind, the Onboarding Manager focuses upon delivering remote onboarding services and training to these Partners when they first enter into a partnership with us, and navigating them through the critical integration of our processes and systems into their existing framework. The Onboarding Manager works closely with our Onboarding Managers, who run point on navigating the overall onboarding experience for new partners, and with the Partner Success Managers who manage the ongoing Partner relationships after each Partner has gone live with our support platform. The Onboarding Manager ensures that partner-specific integrations are documented and that any outstanding issues discovered along the way are communicated to others on the OneVision team, so that all their hard work can be leveraged to allow that new Partner to kick ass. 
At a more granular level, the Onboarding Manager&rsquo;s typical daily activities are as follows:<ul><li>
Setting, planning for, and leading video-conference meetings with various representatives from new Partner teams;</li><li>
Consulting with Partner&rsquo;s leadership team on how best to integrate the OneVision platform into their unique organization prior to the full team training, modifying as needed based on the platform level purchase;</li><li>
Establishing yourself as a strategic ally to the leadership teams of our Partners, and leveraging that relationship to guide their product customization decisions and prime the Partner Success Managers to later drive change management within our Partners&rsquo; organizations;</li><li>
Leading Partners and relevant 1V internal teams through each Partners&rsquo; onboarding process from start to finish;</li><li>
Delivering engaging, clear, and actionable training to Partner teams to ensure understanding of key processes and tools;</li><li>
Identifying and addressing knowledge gaps during training sessions to build Partner confidence and operational readiness;</li><li>
Communicating the needs of our new Partners back to the appropriate people within our company. Coordinating with internal teams, such as technical support, trainers, and product development, to discuss any ongoing issues, updates, or client feedback, ensuring alignment on onboarding goals and objectives;</li><li>
Communicating with Partners about updates on the onboarding progress, following up with them about the status of information they need to provide, LMS course progress, and addressing any questions or feedback they may have;</li><li>
Scheduling check-in calls or meetings with Partners to assess the progress of their open items and assigning and managing deadlines. Like a skilled conductor adapting to the tempo of the orchestra, showcasing your ability to adapt to evolving Partner needs and improvise solutions when the unexpected occurs;</li><li>
Work on customizing the product based on the specific needs and requirements of each Partner. This may involve configuring features, setting up user access, and ensuring the platform implementation aligns with their objectives;</li><li>
Creating or updating onboarding logistics documentation, guides, and resources for Partners. Ensure that clients have access to clear and comprehensive materials to support their onboarding journey;</li><li>
Coordinating with Partner Success Managers to facilitate a smooth transition from the technical onboarding phase to more in-depth product training and beyond;</li><li>
Studying and internalizing the latest iterations to our platform, and internalizing how to best onboard our Partners on said iterations;</li><li>
Thinking about new ways to secure full buy-in and engagement in our platform from new and existing Partners, and then executing upon those ideas;</li><li>
Conducting regular check-ins with partners to gather feedback, fine-tuning the onboarding process for a symphony of success.</li></ul> 
Responsibilities:<ul><li>
Partner Onboarding: Lead new Partners through the end-to-end onboarding process, ensuring a seamless transition from the sales phase to active usage of our product. This involves fostering momentum and positivity among partners to achieve onboarding milestones and utilize the platform effectively.</li><li>
Product Configuration: Coach Partners in configuring and customizing the OneVision product to meet their specific needs, including needs analysis, systems setup, user role assignment, and initial system configuration.</li><li>
Technical Consultation: Provide initial technical guidance to Partners, addressing technical queries, troubleshooting issues, and ensuring a solid understanding of the product's functionalities.</li><li>
Training Execution: You&rsquo;ll create and deliver engaging training to our Partners during onboarding, ensuring their understanding of key processes and tools. This includes managing and overseeing our LMS (Learning Management System) for Partners.</li><li>
Communication and Coordination: Serve as the primary point of contact for Partners during the onboarding process. Utilize your excellent communication and EQ skills to manage progress, set expectations, and coordinate efforts with internal teams, including dedicated trainers.</li><li>
Project Management: Project management skills are vital. Effectively manage and complete on-time multiple projects simultaneously. This includes prioritizing time across multiple onboarding projects at once, aligning schedules, setting milestones, allocating internal resources, and ensuring a smooth transition from the initial setup to the training phase.</li><li>
Issue Resolution: Identify and address any issues or challenges that Partners may encounter during onboarding. Collaborate with internal teams, including technical support, to ensure prompt resolution.</li><li>
Partner Education and Training: While you&rsquo;ll provide engaging, clear, and actionable training to Partners during onboarding, you&rsquo;ll also continue to educate new Partners on key features and functionalities of the product configuration.</li><li>
Documentation and Resources: Create and maintain onboarding documentation, guides, and resources to support Partners. Ensure that Partners have access to clear and comprehensive materials to aid their onboarding journey. Keep your project plans and meeting notes organized and up to date in our system of record.</li><li>
Feedback Collection: Gather feedback from Partners about their onboarding experience. Use insights to improve processes, documentation, and overall onboarding effectiveness.</li><li>
Process &amp; Resource Development: Contribute to innovations in our processes, operations, tools, onboarding structure structure, and service offerings. Build Partner-facing items like presentations, project plans, data schemas, onboarding and migration guides, and success plans.</li></ul> 
Curious if you&rsquo;ll fit our culture?
Glad you asked! Check out our company values below. If these resonate with you, you&rsquo;ll fit right in! 
Be ferociously curious.
Be an active participant in expanding your understanding of the world around you. Learning is part of the job. So practice ferocious curiosity. If a problem is important, don&rsquo;t settle for a surface-level understanding of it. Go dig. Seek out new information. Pressure your assumptions. And when you feel you truly understand something, start trying to prove yourself wrong. Truth-seeking never stops. We all have a responsibility to continually expand our knowledge. 
Be proactively transparent.
Transparency breeds trust and empowers good decision-making. Communication solves all problems. So share what you know, encourage others to do the same, and speak your mind early and often. There is no monopoly on good ideas; everyone&rsquo;s perspective is valuable. Spread your ideas. Give and receive feedback readily and respectfully. 
Be tenacious.
We are working on important and complex challenges; difficulty is inevitable. Persevere. The more important the problem or opportunity, the more we can justify working through the challenges. If we struggle with it, then so does the competition. Tackling difficulty is how we differentiate. 
 
Take action, thoughtfully.
Being decisive is the only way to accomplish our goals. But remember, attention is our most precious resource, so choose your actions wisely. Take the time needed to make sure you really understand the problem. Source your conviction. Measure twice, then cut confidently. 
Own the Experience
All of your actions, big and small, directly impact the people you engage with, so be mindful of the experience you are creating for others. Take responsibility for creating great outcomes. Be helpful. Communicate clearly. Practice empathy. Go above and beyond to make someone&rsquo;s next step a little easier. We&rsquo;re all in this together. 
Embrace Mistakes
We all make mistakes. Embrace them. Accept responsibility, learn, and share your new knowledge so others can learn, too. Mistakes are an inevitable byproduct of growth; so get out of your comfort zone. Fail fast and fail forward. 
Practice EQ, not Just IQ
Healthy relationships are paramount to highly productive teams. So practice EQ, not just IQ. Put empathy first. Learn to recognize and control your own emotions, especially when navigating difficult situations. Being smart isn&rsquo;t enough; we have to be emotionally tuned in as well. Remember, no one wants to work with the brilliant jerk. 
Put the Partner First
The most important thing in business is to know who our customer is and what problems they need us to solve. So make the effort to understand the world from our partner&rsquo;s perspective. Spend time understanding them. Build empathy. Use their challenges and feedback as your North Star. Then work relentlessly to better serve them; we are in the business of making their lives better.</div>

Implementation Manager

Almosafer

<div>
 
 
 About the company:
 
 
 
 
 
 
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 About the role:
 
 
 
 
 
 
 
 
 
 The Assistant Manager &ndash; Account Acquisition &amp; Onboarding is responsible for driving the growth and expansion of the company's client base by identifying, engaging, and converting prospective clients into active users of the company's products or services. This role involves managing the end-to-end onboarding process, ensuring a seamless and positive client experience from initial contact through successful integration. By leveraging a deep understanding of client needs and industry trends, the Specialist will develop and execute strategies to attract new clients, facilitate their transition into the company&rsquo;s ecosystem, and build strong, long-term relationships that contribute to overall business success.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Lead Handoff: Collaborate with the sales team to transition newly acquired clients smoothly from the sales process to onboarding.
 </li>
 <li>
 Client Insights: Share insights and feedback from clients with the sales team to help refine sales strategies and improve client acquisition efforts.
 </li>
 <li>
 Product Knowledge: Collaborate with the product team to stay updated on product features and updates that impact the onboarding process.
 </li>
 <li>
 Client Needs: Communicate client requirements and feedback to the product team to help inform product improvements and adaptations.
 </li>
 <li>
 Reporting: Provide regular updates and reports on client acquisition and onboarding performance, including key metrics and achievements.
 </li>
 <li>
 Strategic Alignment: Collaborate with leadership and other internal stakeholders to ensure that client acquisition and onboarding strategies align with overall business objectives
 </li>
 <li>
 Initial Engagement: Communicate with prospective clients to understand their needs, present solutions, and guide them through the acquisition process.
 </li>
 <li>
 Onboarding: Serve as the primary point of contact for new clients, providing support, training, and resources to ensure a seamless onboarding experience.
 </li>
 <li>
 Ongoing Relationship Management: Address client queries, gather feedback, and maintain regular contact to build and sustain strong client relationships.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Profile requirements:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Communications, or a related field.
 </li>
 <li>
 A master&rsquo;s degree or relevant certifications may be preferred
 </li>
 <li>
 At least 2-4 years of experience in client acquisition, sales, customer success, or a related field.
 </li>
 <li>
 Demonstrated experience in managing client onboarding processes and building client relationships.
 </li>
 <li>
 Fluent written and spoken Arabic &amp; English essential
 </li>
 </ul>
 
 
 
 
 
 
 
 Client Relationship Management:
 
 <ul>
 <li>
 Strong ability to build and maintain positive relationships with clients.
 </li>
 <li>
 Effective communication and interpersonal skills to manage client expectations and resolve issues.
 </li>
 </ul>
 
 
 
 
 
 
 
 Sales and Acquisition:
 
 <ul>
 <li>
 Proficiency in lead generation, prospecting, and converting leads clients.
 </li>
 <li>
 Ability to conduct compelling presentations and demonstrations tailored to client needs.
 </li>
 <li>
 Project Management:
 </li>
 <li>
 Excellent organizational and time management skills to handle multiple onboarding processes simultaneously.
 </li>
 <li>
 Experience in coordinating with cross-functional teams to achieve client onboarding goals.
 </li>
 </ul>
 
 
 
 
 
 
 
 Analytical Skills:
 
 <ul>
 <li>
 Ability to analyze data and metrics to assess the effectiveness of acquisition and onboarding strategies.
 </li>
 <li>
 Proficiency in using CRM and project management tools to track progress and performance.
 </li>
 <li>
 Technical Proficiency:
 </li>
 <li>
 Familiarity with relevant software and tools, such as CRM systems (e.g., Salesforce, HubSpot), onboarding platforms, and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 
 
 
 
 
 
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 
 
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
</div>

Assistant Manager-Account Acquisition

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Customer Success Manager

Coastal Payroll

<div>LOCATION: In Office/Hybrid
ABOUT COASTAL
At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.
All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.
We are seeking a strategic and hands-on Training Manager to lead and scale internal employee training, external client training, and new hire onboarding within the payroll and HR industry. This role is responsible for ensuring employees and clients are confident, capable, and compliant users of our payroll and HR technology-particularly isolved.
The ideal candidate combines deep training and teaching experience with strong technical and systems expertise, and has a proven ability to build onboarding and training programs that scale as the organization grows.
WHAT YOU'LL DO
Internal TrainingEmployee Enablement<ul><li>
Design, deliver, and continuously improve internal training programs for client support, sales, implementation, and operational teams.</li><li>
Ensure employees are proficient in payroll and HR processes, systems, and client-facing best practices.</li><li>
Develop role-based learning paths that support career progression and operational efficiency.</li></ul>
ExternalClient Training<ul><li>
Own the execution for client-facing training, including implementation training, ongoing education, and system updates.</li><li>
Create scalable client training solutions (live sessions, virtual training, on-demand resources, knowledge bases).</li><li>
Ensure clients are guided appropriately on system use while maintaining compliance boundaries (education vs. advice).</li></ul>
New Hire Onboarding<ul><li>
Lead the design and management of a structured, technology-enabled new hire onboarding program for internal employees.</li><li>
Partner with department leaders to ensure onboarding accelerates time-to-productivity.</li><li>
Develop onboarding materials that train systems (including isolved), workflows, compliance concepts, and company standards.</li></ul>
Training StrategyScalability<ul><li>
Build a unified training strategy that supports internal teams, new hires, and external clients without duplicating effort.</li><li>
Standardize training frameworks, delivery models, and content libraries to enable consistent and repeatable learning experiences.</li><li>
Identify opportunities to replace manual or repetitive training with self-service and automated learning solutions.</li></ul>
TechnologySystems Enablement<ul><li>
Serve as a subject-matter expert in isolved, including payroll, HR, benefits, timeattendance, and reporting.</li><li>
Translate complex system functionality into clear, role-based, audience-appropriate training.</li><li>
Partner cross-functionally to align training with system changes, new features, and process improvements.</li><li>
Leverage LMS platforms, content authoring tools, and AI-enabled learning technologies to scale training delivery.</li></ul>
MeasurementContinuous Improvement<ul><li>
Define success metrics for onboarding and training (adoption, proficiency, efficiency, reduced support requests).</li><li>
Collect feedback from internal teams and clients to refine and optimize training content.</li><li>
Continuously evolve training programs in response to business growth and regulatory changes.</li></ul>
LeadershipCollaboration<ul><li>
Act as a trusted partner to leadership on training strategy, readiness, and change management.</li><li>
Coach subject-matter experts and trainers to support consistent delivery across audiences.</li><li>
Ensure all training aligns with company standards, compliance expectations, and client experience goals.</li></ul>
NOTE: While this job description outlines the primary responsibilities of the role, additional duties or special projects may be assigned as needed to support team and company goals.
WHAT YOU'LL BRING
Required Qualifications<ul><li>
3-5 years of isolved experience (required) &ndash; hands-on experience training, supporting, or administering iSolved payroll and HR modules.</li><li>
Training / teaching experience (3-5 years required) &ndash; experience designing and delivering training in a professional or adult-learning environment.</li><li>
Experience in the payroll and/or HR industry, including compliance-driven workflows.</li><li>
Demonstrated experience managing internal training, external/client training, and onboarding programs.</li><li>
Strong facilitation, presentation, and instructional design skills.</li><li>
Ability to simplify complex technical concepts for diverse audiences.</li></ul>
Preferred Qualifications<ul><li>
Experience owning or administering a Learning Management System (LMS).</li></ul><ul><li>
Background in instructional design, enablement, or learningdevelopment.</li><li>
Experience training both employees and customers in a SaaS or technology-enabled environment.</li><li>
Familiarity with automation, AI-enabled learning tools, or process optimization.</li><li>
Project management or change management experience.</li></ul>
Core Competencies<ul><li>
Systems thinkingscalability</li><li>
Instructional excellence</li><li>
Technology fluency</li><li>
Client and employee enablement</li><li>
Cross-functional collaboration</li><li>
Continuous improvement mindset</li></ul>
WHAT WE OFFER<ul><li>
Paid time off - vacation, sick, holidays</li><li>
Medical, dental, and vision insurance</li><li>
401 (k) retirement plan with company match</li><li>
AFLAC insurance enrollment</li><li>
Work from home options</li><li>
Employee referral bonus program</li><li>
Incredible Culture
</li></ul>Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.</div>

Training Manager

eClerx

<div>The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. The candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
 Responsibilities:
<ul><li>Coordinate logistics for induction sessions including scheduling, materials, facilitators, and technology platforms.
</li><li>Ensure alignment of onboarding content with organizational values, policies, and strategic goals.
</li><li>Collaborate with HRBPs, hiring managers, IT, and facilities to ensure a seamless onboarding experience.
</li><li>Act as a point of contact for new hires during their onboarding journey.
</li><li>Collect feedback from new hires and stakeholders to identify gaps and improve onboarding processes.
</li><li>Ensure all onboarding activities comply with internal policies and external regulations.
</li>Leverage HR systems and onboarding platforms to automate workflows and enhance user experience. 
<li>
</li></ul>Qualifications &amp; Skills:
<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field (Master&rsquo;s preferred).
</li><li>3+ years of experience in HR, preferably in onboarding and employee induction roles.
</li><li>Strong project management and organizational skills.
</li><li>Excellent communication and interpersonal abilities.
</li><li>Proficiency in HRIS systems and onboarding platforms
</li><li>Ability to work in a fast-paced, cross-functional environment</li></ul></div>

Senior Analyst

Astrotalk

<div>
 
 Key Responsibilities
 
 
 
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 Manage partner (astrologer) onboarding in the Tamil language.
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 Conduct screening rounds and interviews of the partners in Tamil.
 </li>
 <li>
 Guide partners through any problems they might face after being onboarded.
 </li>
 <li>
 Collaboration with cross-functional teams.
 
 
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 </ul>
 About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.
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Operations Executive - Tamil in Noida

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