onboarding manager

Athena

Client Onboarding Operations Manager JDRole: Manager, Onboarding OperationsManager: VP, Delegation ExperienceDirect reports: Team Leads, Onboarding OperationRole OverviewAs Manager of Client Onboarding Operations, you will be responsible for leading the planning, execution and ongoing optimization of the client onboarding function across Athena s Delegation Experience (DX) teams. This includes owning end-to-end performance, workforce planning, and client journey outcomes. You will manage and develop Team Leads, ensure high-quality and consistent onboarding delivery at scale, and champion the development of automation and tech-enabled solutions to streamline analyst workflows.This role sits at the intersection of people leadership, operational excellence, and systems innovation. You will work closely with cross-functional stakeholders to improve onboarding pathways and proactively manage capacity across DX functions. You bring both the strategic foresight and operational rigor to evolve the function, while supporting a world-class client experience.High-level ResponsibilitiesTeam Leadership &amp; People ManagementManage and develop a team of Onboarding Operations Team Leads, each overseeing onboarding analysts, ensuring alignment with team performance goals and client SLAs.Foster a strong culture of coaching, continuous improvement, and frontline ownership through regular performance reviews, mentoring, and career development.Lead structured routines to track team KPIs, pipeline health, and identify training or capacity needs.Serve as the voice of Onboarding Operations across internal stakeholder groups, bringing qualitative and quantitative insights to weekly meetings and progress reports, quarterly business reviews and other high-visibility forums. Automation &amp; Tech EnablementOwn the identification and development of automation opportunities across the onboarding journey in partnership with product and tech teams.Evaluate tech tooling and process gaps, collaborating cross-functionally to deploy scalable solutions that reduce manual overhead and improve turnaround times.Champion the onboarding team s role in testing and refining tech-enabled workflows, with a focus on seamless analyst experience and client benefit.Forecasting &amp; Workforce PlanningBuild and maintain forecasting models for team capacity, work volume, and resource planning across all onboarding teams.Partner with Delegation Experience leadership, Sales, and Operations to ensure appropriate headcount and readiness for growth targets.Monitor pipeline velocity and drive resourcing decisions to ensure effective client funnel progression and minimal bottlenecks.Operational &amp; Process ExcellenceDrive continuous improvement in onboarding SOPs, playbooks, and quality assurance frameworks.Use data and frontline insights to refine workflows, optimize analyst productivity, and remove sources of client friction.Establish operational dashboards and reporting systems for real-time visibility into performance trends, risks, and opportunities.Cross-functional PartnershipAct as the primary liaison between Delegation Experience, Product/Tech, Sales, Billings, and other stakeholders to align onboarding strategies with broader company goals.Lead initiatives to integrate onboarding success metrics into wider business OKRs.Contribute to strategic planning efforts that enhance the entire delegation lifecycle.StakeholdersDelegation Experience Team, Sales Team, Billings Team, Operations Team, Clients, XPsQualifications5+ years of experience in operations, customer onboarding, customer success, or program management roles, ideally in high-growth or tech-enabled service environments3+ years of experience directly managing people managers or multi-level teamsDemonstrated experience owning or heavily contributing to tech automation discovery and implementation, preferably in collaboration with product/engineeringProven track record developing process playbooks, change management strategies, or organizational scaling frameworksStrong proficiency with forecasting, capacity planning, and workforce modeling using tools like Google Sheets, Airtable, or BI dashboardsExperience working in or with startups, B2B SaaS, service marketplaces, or tech-enabled services is a strong plusFamiliarity with CRM systems (e.g. Salesforce, HubSpot), support tooling (e.g. Zendesk), and collaboration platforms (e.g. Glue, Slack, Notion, Asana)Competencies and SkillsLeadership &amp; Coaching: Ability to mentor, support, and drive results through others while fostering team accountabilityClient-Centric Thinking: Deep empathy for the client journey; able to anticipate and respond to needs with agility and careOperational Rigor: Strong process orientation and ability to improve workflows through data, feedback, and insightCommunication: Clear and thoughtful in both verbal and written communications across diverse audiencesCross-functional Collaboration: Skilled at working across departments to align on shared outcomesProactivity &amp; Ownership: Takes initiative, solves problems before they escalate, and is committed to continuous improvementAnalytical Thinking: Able to identify patterns in data, draw conclusions, and inform process improvementsTech Fluency: Comfortable working within CRMs, spreadsheets, and other team collaboration tools

Client Onboarding Operations Manager

Confidential MEA

<div>
 
 Company Description
 
 
 
 The Shared Performance Centre is the heartbeat of a fast-growing, multinational group that has been driving innovation across logistics, technology, and finance for over 15 years. With a workforce of more than 2,000 talented professionals worldwide, the group has built its reputation on operational excellence, innovation, and thrives drive to deliver results across every business it touches.
 
 
 As the central hub of performance, the Shared Performance Centre will unify and elevate how we operate across all subsidiaries, bringing together data, strategy, and execution under one roof. It&rsquo;s where insight meets action, where financial precision fuels commercial success, and where technology accelerates growth.
 
 
 
 Role Overview
 
 
 
 to lead and manage the onboarding process for our new hires across our Africa and Dubai offices. This role will ensure a seamless and positive onboarding experience, helping new employees integrate into the company culture, understand their roles, and become productive team members quickly. Additionally, the specialist will support early-stage Learning &amp; Development (L&amp;D) initiatives to foster continuous growth and development. This role is instrumental in ensuring a positive and lasting first impression of our company for every new joiner.
 
 
 
 Responsible for:
 
 
 
 Onboarding &amp; Induction; Learning &amp; Development (L&amp;D) Support; Continuous Improvement
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in onboarding, HR coordination, or L&amp;D roles. Strong interpersonal and communication skills; ability to present confidently to groups. Excellent organizational skills with strong attention to detail. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Ability to manage multiple onboarding schedules simultaneously across multiple regions. Experience working with culturally diverse teams and remote employees. Proactive, empathetic, and customer service-oriented mindset. Strong problem-solving abilities and adaptability to evolving needs.
 </li>
 </ul>
</div>

Onboarding Specialist

Pemo

What you will be doing: <div> </div> - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software. - Conduct thorough assessments of the customer s needs and goals in order to improve and streamline our onboarding process. - Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer s journey and experience to ensure more streamlined handovers. - Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer) - Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations. - Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience. <div> </div> About You: - Enthusiastic - Super organized and has great attention to detail - Excellent communication and interpersonal skills - Collaborative and willing to learn - Thrives in a customer centric environment - Comfortable working independently and remotely as well as collaboratively <div> </div> 
<div></div>

Customer Success Manager

Pavago

Job Title: Implementation Specialist
 Position Type: Full-Time, Remote
 Working Hours: U.S. client business hours (with flexibility for client onboarding sessions and project deadlines)
 
About the Role: 
Our client is seeking an Implementation Specialist to manage the onboarding and deployment of new clients. This role involves configuring systems, training users, and coordinating project timelines. The Implementation Specialist ensures that customers experience a smooth transition from sales to adoption, setting the foundation for long-term success and satisfaction.
 
Responsibilities:Client Onboarding & Kickoff: 
<ul>
<li>Lead client onboarding sessions, introducing workflows and timelines.</li>
<li>Gather client requirements and confirm scope of implementation.</li>
<li>Build strong client relationships from the start of engagement.</li>
</ul>
System Configuration: 
<ul>
<li>Configure accounts, permissions, and integrations (CRM, ERP, SaaS platforms, APIs).</li>
<li>Customize workflows, dashboards, and settings to match client use cases.</li>
<li>Test system functionality and troubleshoot issues before go-live.</li>
</ul>
Training & Enablement: 
<ul>
<li>Deliver training sessions via Zoom or in-person workshops.</li>
<li>Create user guides, video tutorials, and FAQs for ongoing support.</li>
<li>Ensure client users feel confident using the product.</li>
</ul>
Project Management: 
<ul>
<li>Maintain implementation project plans in Asana, Trello, or Monday.com.</li>
<li>Track milestones, dependencies, and deliverables against deadlines.</li>
<li>Provide regular status updates to clients and internal stakeholders.</li>
</ul>
Collaboration: 
<ul>
<li>Work closely with Sales for a smooth handoff of closed deals.</li>
<li>Partner with Customer Success Managers for post-implementation handoff.</li>
<li>Collaborate with Product/Engineering to flag bugs or feature requests.</li>
</ul>
Continuous Improvement: 
<ul>
<li>Document best practices for implementations.</li>
<li>Analyze onboarding performance (time-to-value, adoption rate).</li>
<li>Suggest improvements to processes and playbooks.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Strong communicator who can simplify technical concepts.</li>
<li>Highly organized project manager who thrives on deadlines.</li>
<li>Proactive problem solver with a customer-first mindset.</li>
<li>Comfortable working across technical and non-technical teams.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>2+ years in implementation, onboarding, or technical project management.</li>
<li>Familiarity with SaaS platforms, CRMs, or ERP systems.</li>
<li>Strong presentation and training skills.</li>
<li>Proficiency with project management tools (Asana, Trello, Monday.com, Jira).</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>Experience implementing SaaS solutions for SMB or enterprise clients.</li>
<li>Technical skills in APIs, SQL, or integrations.</li>
<li>Industry background in software, healthcare, finance, or professional services.</li>
<li>Certification in project management (PMP, CAPM, or Agile).</li>
</ul>
What Does a Typical Day Look Like?
 An Implementation Specialist’s day revolves around guiding new clients through the onboarding journey. You will:
 <ul>
<li>Kick off onboarding projects, confirming scope and timelines with clients.</li>
<li>Configure systems and integrations, testing to ensure smooth operation.</li>
<li>Deliver training sessions to client users and create follow-up resources.</li>
<li>Track progress in project management tools, ensuring deadlines are met.</li>
<li>Escalate technical issues to engineering while keeping the client informed.</li>
<li>End the day by updating reports on onboarding progress and preparing for the next client meeting.</li>
</ul>
In essence: you are the bridge between sales and customer success, ensuring clients achieve value quickly and confidently.
 
Key Metrics for Success (KPIs): 
<ul>
<li>Time-to-value (average days from sale to adoption).</li>
<li>% of implementations delivered on time and within scope.</li>
<li>Client satisfaction scores (CSAT/NPS) post-onboarding.</li>
<li>User adoption and training completion rates.</li>
<li>Smooth handoff to Customer Success teams.</li>
</ul>
Interview Process: 
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., build a mock implementation project plan or deliver a short training session)</li>
<li>Client Interview with Customer Success/Implementation Leadership</li>
<li>Offer & Background Verification</li>
</ul>

Implementation Consultant

Ooredoo Qatar

<div>
 
 About the Role:
 
 
 The Manager &ndash; AI Solutions Onboarding is a customer-facing role responsible for implementing, configuring, and supporting the onboarding of enterprise and government clients onto Ooredoo&rsquo;s GPU-as-a-Service platform. The role ensures seamless activation of GPU environments by handling system configuration, integration with customer workloads, and providing post-onboarding technical assistance.
 
 
 This role requires hands-on experience with GPU infrastructure, container orchestration, cloud and hybrid deployment models, and customer training/support, working closely with solution architects, delivery teams, and account managers to ensure a smooth onboarding experience and early customer success.
 
 
 
 
 
 Functional Context:
 
 
 This role sits within the Professional services team and directly contributes to project acquisition and delivery. The Manager leads the technical realization of AI solutions, ensuring architectural consistency, operational scalability, and compliance with local regulatory standards. The role collaborates closely with presales, delivery, and vendor teams to ensure successful execution of complex AI and infrastructure projects.
 
 
 
 
 
 The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the technical lead for onboarding new enterprise and government clients to the Ooredoo GPUaaS platform.
 </li>
 <li>
 Understand the customer requirements for proper onboarding of the AI Solution.
 </li>
 <li>
 Deploy, configure, and validate GPU workloads for customer environments (cloud, hybrid, or on-prem).
 </li>
 <li>
 Integrate customer AI/ML frameworks (e.g., TensorFlow, PyTorch, Hugging Face) with Ooredoo GPU infrastructure.
 </li>
 <li>
 Set up and troubleshoot NVIDIA-powered environments (DGX, L40S, A100) and ensure optimal performance.
 </li>
 <li>
 Configure container environments (e.g., Docker, Kubernetes) for running AI/ML workloads on GPU nodes.
 </li>
 <li>
 Coordinate with storage and networking teams to Configure Storage and networking as per the requirements
 </li>
 <li>
 Validate System performance benchmarks during onboarding.
 </li>
 <li>
 Ensure proper integration with orchestration tools like Kubeflow, MLflow, or Slurm if used by the customer.
 </li>
 <li>
 Conduct validation testing, PoC trials, and GPU workload benchmarking to meet SLAs and customer expectations.
 </li>
 <li>
 Implement and verify security controls including user access, RBAC, data encryption, and network isolation.
 </li>
 <li>
 Provide technical training and documentation to customer teams on managing and optimizing their GPU environments.
 </li>
 <li>
 Capture and escalate technical issues to delivery and support teams as needed, ensuring resolution and transparency.
 </li>
 <li>
 Assist with system health checks, monitoring setup, and usage reporting during onboarding.
 </li>
 <li>
 Collaborate with architects and sales teams to ensure each onboarding is aligned with the designed solution.
 </li>
 <li>
 Maintain customer onboarding checklists, deployment documentation, and handover reports.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 Bachelor&rsquo;s degree in Computer Science, IT Infrastructure, or related field
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 10 years&rsquo; work experience
 </li>
 <li>
 7+ years in infrastructure deployment, DevOps, or technical onboarding roles.
 </li>
 <li>
 Hands-on experience with GPU compute environments (NVIDIA DGX, cloud GPU VMs, etc.).
 </li>
 <li>
 Familiarity with containerization (Docker/Kubernetes) and AI/ML frameworks.
 </li>
 <li>
 Strong understanding of networking, storage, and cloud services as related to AI workloads.
 </li>
 <li>
 Customer support and troubleshooting experience in technical delivery settings.
 </li>
 <li>
 Ability to communicate technical concepts clearly to non-technical stakeholders.
 
 
 </li>
 </ul>
 
 
 Professional Experience:
 
 .
 
 <ul>
 <li>
 Familiarity with Qatari and regional ICT compliance standards (e.g., CRA, Q-CERT).
 </li>
 </ul>
 
 
 Excellent Analytical and Problem-Solving Skills:
 
 
 
 Ability to identify the customer requirements and convert them into a new potential AI use case or identify an existing use case, thereby helping Customer to build the AI solution
 
 
 
 Strong Communication and Interpersonal Skills
 
 
 <ul>
 <li>
 Ability to collaborate effectively with various Customers and internal stakeholders and communicate complex Solutions and AI use cases clearly
 </li>
 </ul>
</div>

Manager AI Solutions Onboarding

Behomes

We&rsquo;re looking for a proactive, tech-minded Project Manager who can bridge communication between our IT team, designers, and clients &mdash; and ensure CRM implementations are delivered on time and with excellence.What You&rsquo;ll Do- Manage 15&ndash;20 CRM implementation projects for real estate agencies and developers- Communicate with clients in English, gather detailed information about their business processes- Coordinate CRM setup: track progress, control timelines, and ensure quality delivery- Host online calls and training sessions to onboard clients to the system- Work with WhatsApp chats, calendars, and Google Meet- Drive each project to completion within 5 business daysWhat We Expect- 1+ year of experience as a Project Manager or Implementation Specialist- Ability to independently lead clients from briefing to launch- Strong communication, time management, and follow-up skills- Confident use of Notion, Miro, and Google Workspace- Fluent English &mdash; able to clearly communicate with clients- A technical mindset and attention to detail &mdash; you enjoy understanding how things work under the hoodWhat We Offer- Remote work (time zone: GMT+4)- A fast career path &mdash; from Project Manager to Head of OnboardingJob Type: Full-timePay: From E&pound;250.00 per monthLanguage:<ul><li>english (from B2 level) (Preferred)</li></ul>

Project Manager

Galaxy Freight Forwarding

Job Summary:<ul><li>We are seeking a proactive and client-focused professional to join our team as &lsquo;Assistant Manager &ndash; Client Services&rsquo;. </li><li>The ideal candidate will play a key role in onboarding new clients, managing existing client relationships, and leading the preparation and submission of government tenders within the transportation industry.</li><li>This role requires excellent coordination, communication, and documentation skills with a strong understanding of business operations and public sector procedures.</li></ul>Key Responsibilities:<ul><li>Lead the end-to-end client onboarding process, including documentation, coordination, and internal alignment.</li><li>Develop and maintain strong client relationships, ensuring a smooth experience from onboarding to ongoing service delivery.</li><li>Identify and pursue new business opportunities through government tenders and bids.</li><li>Prepare, compile, and submit tender documents, ensuring compliance with all technical and commercial requirements.</li><li>Collaborate with operations, finance, and legal teams to ensure all client and tender requirements are accurately met.</li><li>Maintain and update client records, tender trackers, and related databases.</li><li>Ensure timely follow-up on proposals, renewals, and performance evaluations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Supply Chain, or a related field.</li><li>2&ndash;3 years of experience in client onboarding, relationship management, or tender handling &mdash; preferably in the transportation, logistics, or freight forwarding sector.</li><li>Proven experience in preparing and submitting government tenders.</li><li>Excellent communication, documentation, and presentation skills.</li><li>Strong organizational and follow-up abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What we offer:<ul><li>Opportunity to work with leading multinational brands.</li><li>A dynamic, collaborative, and creative work environment.</li><li>Professional growth and learning opportunities.</li><li>Competitive salary and performance-based incentives.</li></ul>Job Type: Full-timePay: Rs85,000.00 - Rs100,000.00 per monthWork Location: In person

Assistant Manager – Client Services

Search 10000+ Onboarding manager jobs near you this October. New roles added regularly across leading industries. Apply today.