online banking specialist

Tompkins Community Bank

<div>Overview:
<p>
The Digital Banking Specialist I is responsible for supporting Tompkins Electronic Payments and Digital Banking solutions. This role provides Tier II support and troubleshooting for retail and business digital banking platforms and cash management solutions. The specialist will onboard new customers, maintain existing accounts, and research complex issues, escalating to the Digital Banking Supervisor or third-party technology partners when necessary.</p>
Responsibilities:
<ul><li>Maintain comprehensive knowledge of digital banking platforms, Treasury Management services, and Core Banking Systems.</li><li>
Respond promptly to customer inquiries via phone, email, secure messages, and chat, ensuring adherence to service level agreements (SLAs).</li><li>
Assist with the testing, implementation, and maintenance of new features and enhancements.</li><li>
Support digital banking initiatives to achieve account growth, service quality, and profitability objectives.</li><li>
Collaborate with internal departments to report and discuss system issues and product enhancement requests.</li><li>
Track and resolve client issues related to supported solutions.</li><li>
Respond to audit inquiries, ensure compliance, and assist with audit preparation.</li><li>
Manage inventory and fulfill orders for remote deposit scanners.</li></ul><p><b>
Onboarding Activities:</b></p><ul><li>
Handle incoming calls, emails, secure messages, and chats to fulfill servicing and maintenance requests.</li><li>
Process and verify digital banking account applications and maintain existing accounts in accordance with department policies and procedures.</li><li>
Set up new Cash Management customers and ensure timely handling of set-up requests while adhering to departmental procedures and guidelines.</li></ul><p><b>
Support Activities:</b></p><ul><li>
Possess a strong understanding of all Tompkins Digital Banking and Cash Management solutions.</li><li>
Respond to customer inquiries and resolve escalated issues related to digital banking and cash management solutions.</li><li>
Communicate the features and benefits of digital banking solutions to current and prospective customers.</li><li>
Research and resolve ACH and Wire support questions and issues for internal and external customers.</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent. Associate&rsquo;s degree preferred.</li><li>
Minimum of 1 year of banking experience.</li><li>
Prior customer service experience.</li><li>
Acute attention to detail and ability to prioritize in a fast-paced environment.</li><li>
Proficiency in computer programs and basic accounting skills.</li><li>
Exceptional interpersonal skills and an analytical mindset.</li><li>
Experience with wire transfers, ACH, or direct deposit services preferred.</li></ul>
Benefits:
<ul><li>Medical</li><li>
Dental</li><li>
Vision</li><li>
401(k) Match</li><li>
Profit Sharing</li><li>
Paid Time Off</li><li>
11 Holidays</li><li>
Tuition Reimbursement</li><li>
Free Parking throughout Tompkins Community Bank</li><li>
Employee Referrals</li></ul>
EEO Statement:
<p>
Tompkins is committed to a policy of Equal Employment Opportunity (&quot;EEO&quot;) with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.</p><p>
For more information, please click here</p><p>
#communitybank</p><p>
#LI-hybrid</p>
Pay Range: USD $19.50 - USD $21.50 /Hr.</div>

Digital Banking Specialist I

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Details of the Division and Team:
  <br/>
  <br/>
 </strong>
 The Private Bank (PB) combines Deutsche Bank&rsquo;s private client&rsquo;s business in Germany and its international business with private and commercial clients together with Wealth Management in a single division.
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 <br/>
 As a trusted partner of high-net-worth individuals and companies, family offices and foundations, we create lasting value for our clients by developing tailor-made solutions such as wealth planning, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network and our many years of experience.
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 <strong>
  What we will offer you:
  <br/>
  <br/>
 </strong>
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
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 <strong>
  You can expect:
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 </strong>
 <ul>
  <li>
   Life Insurance
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   Accidental Death Insurance
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   Permanent Partial Disability Insurance
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   Private Medical Insurance for you, your spouse and dependent children
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  <li>
   Flexible working arrangements
  </li>
  <li>
   30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
  </li>
  <li>
   DB contributions to Employee Workplace Savings "Gosi&rdquo; plan (for Saudi nationals only)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your key responsibilities:
  <br/>
  <br/>
 </strong>
 As an Operations Specialist, you will support the Private Banking business for Saudi Arabia &ndash; specifically the DSSA platform. The role holder will work closely with the local Front Office team (Business Heads, Relationship Managers (RM), Client Service Executives, Investment Manager), Compliance, Legal, Anti Financial Crime (AFC) and Business Management Team.
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 <br/>
 <ul>
  <li>
   Support the Front Office throughout the complete new customer adoption process, coordinating, and reviewing of legal documentation, ensuring accurate account creation in DB systems, and participating in meetings to support complex account structures and Know Your Client requirements.
  </li>
  <li>
   Collaborate closely with the Front Office, COO, and relevant stakeholders to implement new products, support business growth, manage client data modifications, oversee account closures, and deliver best‑in‑class client service.
  </li>
  <li>
   Provide and oversee critical operational services enabling the delivery of innovative and complex financial products, ensuring compliance with all applicable regulations and internal policies, while proactively tracking operational progress and following up with RMs/IMs.
  </li>
  <li>
   Participate in the continuous assessment of onboarding and static data processes, recommending and implementing enhancements to improve efficiency, robustness, and overall operational quality.
  </li>
  <li>
   Advise on process exceptions and complexities, offering comprehensive expertise and ensuring effective alignment with operational and regulatory standards.
  </li>
  <li>
   Collaborate with offshore Wealth Management teams to ensure seamless service delivery and operational support across locations.
  </li>
  <li>
   Offer subject matter expertise and work with the Agile organization to implement projects.
  </li>
  <li>
   Take on additional responsibilities aligned with personal development, and performing any other tasks assigned by the team supervisor.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  W
 </strong>
 <strong>
  hat we look for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Motivated professional who like to work in a team, have excellent interpersonal skills and willingness to learn.
  </li>
  <li>
   You should not only be passionate about financial topics and the capital market but also have a strong interest in expanding your knowledge on Private Bank business.
  </li>
  <li>
   You can build on your outstanding academical achievements and benefit from working in a professional and diverse environment with some of the best minds in banking.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your skills and experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor degree in economic or financial a must - Master degree a plus.
  </li>
  <li>
   Language: Fluent English skills compulsory
  </li>
  <li>
   Experience: 3 to 5 years of experience ideally in Operations in an International Private Bank.
  </li>
  <li>
   MS Office Proficiency: Advanced skills in using Excel/PowerPoint/Word
  </li>
  <li>
   Communication Skills: Excellent written and verbal communication skills for interacting with diverse stakeholders.
  </li>
  <li>
   Interpersonal Skills: Ability to build relationships, work effectively in teams, and collaborate with others across different locations.
  </li>
  <li>
   Problem-Solving Skills: Ability to identify and solve problems, often under pressure.
  </li>
  <li>
   Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  </li>
  <li>
   Adaptability: Willingness to learn new skills and adjust to changing priorities and situations.
  </li>
  <li>
   Analytical skills: Superior analytical skills (including data analysis) as well as being detail-oriented on both strategy and execution.
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  </li>
 </ul>
 <strong>
  How we&rsquo;ll support you:
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 </strong>
 <ul>
  <li>
   Flexible working to assist you balance your personal priorities
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  <li>
   Coaching and support from experts in your team
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  <li>
   A culture of continuous learning to aid progression
  </li>
  <li>
   A range of flexible benefits that you can tailor to suit your needs
  </li>
  <li>
   Training and development to help you excel in your career
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About us and our teams:
  <br/>
  <br/>
 </strong>
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 <br/>
 <br/>
 <strong>
  Deutsche Bank &amp; Diversity
  <br/>
  <br/>
 </strong>
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 <br/>
 <br/>
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>


Private Bank – Operations Specialist, DSSA - Associate

Community West Bank

<div><b>STATUS:</b> Non-exempt, full-time, 40 hours per week
<br>
<b>DEPARTMENT: </b>Banking Services<br>
<b>LOCATION: </b>Sacramento Point West, CA<div><div><div><div><div><div><p><b><br>
Job Summary and Scope of Responsibility: </b>Perform various functions in support of branch operations and assist clients with new accounts, consumer/small business lending applications, branch services and account transactions.</p><p></p><p><b><br>
Essential Functions:</b> With or without reasonable accommodation must be able to perform all essential job functions as described below.</p><ul><li>
Assist clients with account transactions and inquiries, wire transfer requests and related currency, including domestic/foreign currency exchange/sales orders, or account transactions.</li><li>
Monitor, maintain custody of, and balance drawer cash and coin.</li><li>
Complete required reports to document cash or negotiable instruments pursuant to regulatory requirements.</li><li>
Update and close consumer checking/savings accounts and safe deposit boxes.</li><li>
Assist clients with the completion of fraudulent activity dispute forms.</li><li>
Review ATM deposits to identify potential risks. Initiate a hold or other appropriate action.</li></ul><p></p><p><b><br>
Minimum Qualifications to Perform Essential Functions</b><br>
<b>Knowledge, Skills and Abilities:</b></p><ul><li>
Knowledge of and ability to accurately apply applicable federal/state banking regulations.</li><li>
Knowledge of consumer banking products and services.</li><li>
Aptitude and enthusiasm for client service and sales.</li><li>
Basic math skills (addition, subtraction, multiplication and division).</li><li>
Ability to identify denominations and count currency.</li><li>
Professional demeanor and speaking skills.</li><li>
Good judgment, decision-making, analytical and problem-solving skills.</li><li>
Professional and service-oriented demeanor and communication skills.</li><li>
Computer proficiency, including internet browsers and Microsoft Office Suite products.</li></ul><p></p><p><b><br>
Experience and/or Education:</b></p><ul><li>
One year (within last five) of branch teller and/or new accounts experience.</li><li>
Two years of recent experience opening business checking and trust accounts, preferred.</li><li>
Effective public speaking and presentation skills, preferred.</li></ul><p></p><div><div><p><br>
Excellent benefits package for eligible employees and their families. Competitive salary BOE in the range of $22.00 - $30.00 Hourly.</p><div></div><div><div><p>
Equal Employment Opportunity Employer/Veterans/Disabled.</p></div></div></div></div></div></div></div></div></div></div></div><p></p>

Banking Center Specialist - Sacramento Point West

Old National Bank

<div>Overview:
<div>
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.</div><div></div><div><i><br>
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of </i><i>Impact Network Groups</i><i> led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.</i></div>
Responsibilities:
<div>
The Specialty Portfolio Banker is responsible for retention of clients and portfolio management for certain relationships of the Specialty Banking Government &amp; Nonprofit team. The Specialty Portfolio Banker works closely with assigned Relationship Managers to support portfolio balance and new loan production goals. As the key ongoing relationship contact for clients, the Specialty Portfolio Banker also deepens relationships by cross selling bank products within and outside of the commercial line of business.</div><div></div><div><b><br>
Salary Range</b></div><div>
The salary range for this position is $77,900 - $199,000 per year plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate&rsquo;s relevant skills and professional experience, educational qualifications, and geographic location.</div><div></div><div><b><br>
Key Accountabilities
</b></div><div><b>Relationship Management</b></div><ul><li>
Manages a portfolio of Specialty Banking Government &amp; Nonprofit clients, serving as a key ongoing relationship contact for those clients.</li><li>
Supports the assigned relationship managers by helping with and participating in joint sales calls to portfolio clients.</li><li>
Collaborates with assigned relationship managers to achieve stated goals for: loan and deposit growth, fees, portfolio balance and delinquencies.</li><li>
Cross-sells bank products within and outside of the commercial line of business through effective client relationship management.</li><li>
Works with internal bank partners to solve portfolio clients&rsquo; day-to-day needs related to loans, treasury management, investment management, and other bank products and services.</li></ul><div><b>
Loan Management</b></div><ul><li>
Interacts with portfolio clients to obtain required credit information for loan renewals, modifications, and/or new credit facilities.</li><li>
Structures loan terms with input from assigned relationship manager; ensures loan structures adhere to credit policies and operating guidelines required by the Bank and Government &amp; Nonprofit team.</li><li>
Interacts with Underwriters and Credit Officers to obtain prescreen and final credit approval.
</li><li>Works with clients, outside counsel, and internal loan processing teams to document and close loan transactions for portfolio clients.
</li></ul><div><b>Portfolio Management</b></div><ul><li>
Monitors loan and ACH limit maturity dates for assigned portfolio.</li><li>
Works with Underwriting partners to ensure required financial reporting information is collected in compliance with credit agreement terms.</li><li>
Monitors ongoing financial performance of portfolio clients to ensure maintenance of credit quality, address any decline in credit profile in an appropriate timeframe and maintain acceptable payment delinquency.</li></ul><p><b>
Macro-Level Team Projects</b></p><ul><li>
Assists the Government &amp; Nonprofit team with projects that encourage client retention and growth.</li><li>
Interacts with other financial institutions, appraisers, professional firms or individuals to ensure continued understanding of market and industry dynamics.</li></ul><div><b>
Key Competencies for Position</b></div><p><b>
Compelling Communication &ndash; </b>Openly and effectively communicates with others.</p><ul><li>
Effectively and transparently shares information and ideas with others.
</li><li>Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
</li><li>Unites others towards common goal.
</li><li>Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.</li></ul><p><b>
Delights Clients &ndash; </b>Continuously seeks and applies knowledge leading to a best-in-class client experience.</p><ul><li>
Passionately serves internal/external clients with excellence.
</li><li>Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
</li><li>Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.
</li><li>Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.</li></ul><div><b>
Strategy in Action &ndash;</b> Build your strategic mindset capability.
</div><ul><li>Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal.
</li><li>Actively seeks to understand factors and trends that may influence role.
</li><li>Anticipates risk and develop contingency plans to manage risks.
</li><li>Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.
</li><li>Aligns activities to meet individual, team and organizational goals.</li></ul><p><b>
Makes Decisions &amp; Solves Problems &ndash; </b>Seeks deeper understanding and takes action.</p><ul><li>
Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.
</li><li>Collaborates and seeks to understands the root causes of problems.
</li><li>Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
</li><li>Takes action that is consistent with available facts, constraints and probable consequences.</li></ul><div><b>
Qualifications and Education Requirements</b></div><ul><li>
Bachelor&rsquo;s Degree in Accounting or Finance and/or High School diploma/GED with relevant experience</li><li>
Minimum 5 years of Government &amp; Nonprofit underwriting experience, preferred</li><li>
Exposure to working on deals ranging from $1MM - $30MM+ with the ability to support specialized complex loans.</li><li>
Must have industry experience within Government &amp; Nonprofit (Healthcare, Private High Schools &amp; Universities, Social Assistance Organizations, Other Civic related Organizations) with exposure to Corporate Banking deals</li><li>
Thorough knowledge of accounting and legal principles underlying the bank&rsquo;s documents.
</li><li>Ability to work on multiple complex projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes</li><li>
Excellent written and oral communication skills</li><li>
Strong math aptitude, organizational and analytical skills</li><li>
Demonstrated ability to manage an assigned client portfolio</li><li>
Ability to demonstrate the successful expansion of existing relationships, management of credit risk, responsiveness to client needs, and independent execution of client calls on assigned portfolio of relationships
</li><li>Computer literate; fluency in Microsoft Office programs, Excel analysis required
</li><li>Strong problem-solving and follow-up skills with the ability to make independent decisions based on researched conclusions</li><li>
Knowledge of banking products, services, policies, procedures and regulations
</li><li>Position may require the need to travel to other Old National, client or meeting locations.</li></ul><p><b><i>
Specialty Portfolio Banker roles may vary &ndash; this position may be filled at a different level, including I, II and/or Senior, depending on the candidate&rsquo;s qualifications and relevant experience. Factors may include but are not limited to:</i></b></p><ul><li><i>
Number of years of progressive or multi-faceted experience within Government &amp; Nonprofit, Sales &ndash; Relationship Manager, and/or Credit Underwriting verticals at a Bank (or other prior financial institution or related industry)</i></li><li><i>
Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal Bank partners and/or external Commercial, including but not limited to Government &amp; Nonprofit, clients
</i></li><li><i>Excels and demonstrates effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service</i></li><li><i>
Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry)</i></li><li><i>
Utilizes and relies on demonstrated knowledge and/or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures</i></li><li><i>
Effectively ensures that each ONB client or internal partner has appropriate support focused on gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center</i></li><li><i>
Confidence and proven success in making decisions/resolving (complex or unique) situations as matters may be escalated</i></li><li><i>
Ability to effectively manage large relationships both in size and/or number as well as ability to function more independently with less oversight from Relationship Managers</i></li></ul><p><b>
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.</b></p><p></p><p><br>
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.</p><p></p><p><i><br>
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP to fill a specific position.</i></p><p></p><div><br>
 <b><i>Our culture is firmly rooted in our core values.
</i></b></div><div><b><i>We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
</i></b></div><div><b><i>We are Old National Bank.
</i></b></div><div><b><i>Join our team!</i></b></div></div>

Specialty Banking Portfolio Banker

First Bank & Trust

<div><div>Job Description:</div><div></div><div><div>
This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.</div></div><div></div><div><div><br>
Qualifications: This person should have a high school diploma and a minimum of one year of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.</div></div><div></div><div><div><br>
Principal Responsibilities:</div></div><div><ul><li><div>
Provide a superior service experience that not only satisfies the wants and needs of the bank&rsquo;s guests but provides them with a unique experience indicative of First Bank &amp; Trust&rsquo;s culture and commitment to the communities we serve.</div></li></ul></div><div><ul><li><div>
Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility.</div></li></ul></div><div><ul><li><div>
Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).</div></li></ul></div><div><ul><li><div>
Anticipate needs and advise clients on solutions that personally benefit them.</div></li></ul></div><div><ul><li><div>
Assist in the opening of new accounts and establishing new relationships.</div></li></ul></div><div><ul><li><div>
Be an expert and educate clients in the bank&rsquo;s suite of products, services and processes that meet both client and community needs.</div></li></ul></div><div><ul><li><div>
Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.</div></li></ul></div><div><ul><li><div>
Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.</div></li></ul></div><div><ul><li><div>
Act in accordance with FBT policies and procedures as set forth in the employee handbook.</div></li></ul></div><div><ul><li><div>
Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.</div></li></ul></div><div>
Compensation Grade</div>
Hourly Grade 3<div></div><div><i>
First Bank &amp; Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete </i><div>Equal Employment Opportunity Policy Statement</div><i>. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email </i><div><i>hr@bankeasy.com</i></div><i>.</i></div></div>

Retail Banking Specialist

Forbright Bank

<div><div><b>COMPANY DESCRIPTION:</b> Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.</div><div>
</div><div><b>
COMPANY CULTURE: </b>We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.</div><div>
</div><div><b>
COMPANY MISSION:</b> We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright&rsquo;s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.</div><div></div><div><b><br>
JOB SUMMARY: </b>The Deposit Operations Analyst, Digital Banking, is an analysis-driven operational role responsible for executing and improving designated Deposit Operations functions through trend analysis and proactive risk/control insights. The Analyst owns specific day-to-day, task-driven analysis, but is also responsible for delivering accurate, timely outcomes and recommending systemic improvements to processes, controls, and recurring support needs. The role operates independently on analytical deliverables, applies judgment within procedural parameters for assigned functions, and provides support while escalating unresolved issues to leadership.</div>
<div>
<p>This is a hybrid role and the Analyst must 1.) be located within a reasonable proximity to the Washington DC/Chevy Chase, Maryland area, and 2.) work in the office 2-3 days/week.</p><br>
</div>
<h3 class="jobSectionHeader"><b>DUTIES AND RESPONSIBILITIES:</b></h3><div>
<div>
<div><p><b>Daily Analysis:</b></p>
</div>
<div><ul><li>Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC/mRDC) function</li>
<li>For these functions, perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs when required within role-specific limits</li>
<li>Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy</li>
<li>Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs</li>
</ul>
</div></div><div><div><p><b>Tier II Phone Support:</b></p>
</div>
<div><ul><li>Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage</li>
<li>Analyze Tier II support trends (contact drivers, repeat issues, error patterns), and recommend systemic or holistic improvements to reduce routine support needs through better procedures, job aids, and/or upstream fixes</li>
</ul>
</div><div><p><b>Escalations, Collaboration, and Knowledge Sharing:</b></p>
</div>
<div><ul><li>Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure</li>
<li>Provide analytical support to escalations, including root-cause identification and recommended solutions.</li>
<li>Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls</li>
<li>Participate in service and process improvement initiatives by identifying inefficiencies and recommending enhancements to operational workflows and controls</li>
</ul>
</div><div><p><b>Additional Responsibilities:</b></p>
</div>
<div><ul><li>Support special projects and implementation activities for new procedures, controls, or technologies as assigned</li>
<li>Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.</li>
<li>Perform other duties as assigned</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>QUALIFICATIONS:</b></h3><div>
<div><div><ul><li>High School Diploma required, Bachelor&rsquo;s Degree preferred</li>
<li>National Check Professional (NCP) accreditation preferred</li>
<li>Minimum of 3 years of bank operations experience required; 5+ years of experience or more years preferred</li>
<li>Prior item/check/payment processing experience preferred</li>
<li>Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies</li>
<li>Strong working knowledge of applicable regulations; ability to identify potential compliance issues and support regulatory analysis, exams, and reporting</li>
<li>Functional knowledge/understanding of accounting concepts and process preferred</li>
<li> Experience working in a fast paced, deadline-driven environment</li>
<li>Proficiency in the use of PC software tools for reports, audits, and analysis</li>
<li>Ability to establish positive working relationships and collaboration across the organization</li>
<li>Requires ability to work with minimal supervision</li>
<li>Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)</li>
<li>Excellent verbal, written, and interpersonal communication skills</li>
<li>Strong organizational skills and attention to detail</li>
<li>Outstanding problem-solving and time management skills</li>
<li>Self-motivated, self-directed, and results oriented</li>
<li>Adaptable and able to multitask in a fast-paced environment</li>
<li>Can work independently and within a team; solution-oriented with a collaborative approach</li>
</ul></div></div></div><div><i>The pay range for this position is above. The specific rate will depend on the successful candidate&rsquo;s qualifications and prior experience $60,000 (entry level qualifications) to $66,000 (highly experienced).</i></div><div><b>
POSITION REQUIREMENTS: </b>We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:</div><ul><li>Remain in a stationary position</li><li>Use hands and fingers</li><li>Utilize a computer monitor with visual acuity</li><li>Operate technology or other office machinery such as printers, scanners, etc.</li><li>Communicate clearly verbally and/or in writing with others</li></ul><div></div><div><b><br>
ADDITIONAL DUTIES: </b>For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.</div><div></div><div><b><br>
PERKS/BENEFITS:</b></div><ul><li>Comprehensive health, dental, and vision plans</li><li>4 weeks PTO</li><li>401k + company match</li><li>Metro SmartTrip benefits ($50/mo)</li><li>Remote or hybrid work schedules for most positions</li><li>Incentives for purchasing solar panels, electric vehicles, biking to work, etc.</li><li>Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!</li><li>Best Workplaces for Commuters 2023 &amp; 2024 winner</li><li>The Washington Post Top Workplaces 2023, 2024, and 2025 winner</li><li>American Banker Best Banks to Work For 2023 winner</li></ul><div></div><div><b><br>
CORE PRINCIPLES:</b></div><ul><li><b>Excellence: </b>Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.</li><li><b>People: </b>Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
</li><li><b>Innovation: </b>We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.</li><li><b>Sound Practices: </b>Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
</li><li><b>Distinct Value: </b>We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.</li><li><b>Clients: </b>We exist to advance our clients&rsquo; success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.</li><li><b>Shareholders: </b>We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners &ndash; not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.
</li><li><b>Communities and the Environment: </b>We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.</li></ul><div></div><div><i><br>
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.</i></div><div></div><div><i><br>
Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.<br>
</i></div><div></div><br>
<div>By applying, you acknowledge that you have reviewed our <b>CCPA Privacy Notice</b>.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, and interview recording, transcription, and summarization. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Deposit Operations Analyst, Digital Banking

Burlington Stores

<div><p><b>Position Overview</b></p>
<p>The Gift Cards and Payments Specialist is a detail-oriented and self-motivated individual who will manage daily operations and analytics for Burlington&rsquo;s gift card program, as well as support other consumer &amp; B2B payment programs. The Specialist reports directly to the Director of Gift Cards and Payment Operations and works closely with both internal and external business partners to drive gift card program growth, lead operational success, and ensure customer satisfaction. Responsibilities include tracking program sales, monitoring trends, as well as developing and publishing reporting to help guide program success and profitability. In addition to gift cards, the Specialist will also collaborate with internal business partners and service external B2B customers to maintain growth and improve profitability of the Community Partners Voucher (POV) program.</p>
<p><b>A Day In The Life</b></p>
<p><b>Gift Card Sales &amp; Program Marketing</b></p>
<ul><li>Act as primary contact for internal and external business partners related to in-store, 3rd Party, and B2B gift card sales.</li>
<li>Identify and recommend new opportunities for program expansion, respond to sales inquiries, manage sales relationships, and fulfill direct/B2B gift card orders.</li>
<li>Gather data, analyze, and issue detailed sales performance reporting (inclusive of all gift card channels), to appropriate stakeholders on an ongoing basis. Identify trends and recommendations based on performance.</li>
<li>Monitor, track, and forecast gift card inventory needs, in collaboration with procurement team and external warehouse facility.</li>
<li>Assume fiscal responsibility for gift card program budget, including sales and expense forecasting, issuance of vendor purchase orders, invoice management, and monthly accrual process.</li>
<li>Responsible for initiating and leading new gift card creative development process, as well as determining and managing annual marketing calendar, in partnership with relevant stakeholders (creative, social, email marketing teams).</li>
<li>Work closely with Marketing team and gift card agency partners to ensure all brand information and marketing materials are accurate and up to date.</li>
<li>Own relationship with external Web gift card agency to ensure timely and appropriate every day and seasonal card assortments, understand and seek out opportunities to improve on customer engagement/sales conversion in partnership with internal Website team.</li>
<li>Partner with internal and external partners to resolve customer issues in a timely manner.</li>
<li>On an ongoing basis, monitor gift card industry trends and changes to ensure program maintains &lsquo;best-in-class&rsquo; standards.</li>
</ul><p><b>Community Partners Voucher (POV) Program:</b></p>
<ul><li>Serve as primary business contact for the Community Partners Voucher (POV) Program, and own relationships with B2B customers (inc. government agencies and non-profit organizations).</li>
<li>On an ongoing basis, respond to program inquiries and RFPs (Request for Proposals), and assume end-to-end responsibility for onboarding new customer accounts (AR account set-up, store communications, legal contracts).</li>
<li>Maintain and update customer contact file for all active accounts, and ensure any changes are communicated to relevant stakeholders.</li>
<li>Work closely with internal business partners and B2B customers to identify and resolve customer service and payment issues in a timely manner, to ensure frictionless in-store customer experience and business continuity.</li>
<li>Utilize internal reporting to compile data, analyze sales results, and identify opportunities for program growth and process improvement.</li>
</ul><p><b>New Payment Programs</b> <b>:</b></p>
<ul><li>Collaborate with cross-functional business partners to launch and support new finance and payments related initiatives.</li>
<li>Responsibilities include reporting and analytical support, as well as vendor management.</li>
</ul><p><b>You'll Come With</b></p>
<ul><li>Bachelor&rsquo;s Degree in relevant field of study or equivalent work experience</li>
<li>2+ years of experience in Gift Cards/Stored Value Cards (preferred), Marketing, or Payments/Financial Services. Retail industry experience a plus.</li>
<li>Excellent verbal and written communication skills. Ability to clearly and concisely articulate recommendations and metrics to drive program success.</li>
<li>Skilled at building relationships and engendering confidence and credibility with internal and external partners.</li>
<li>Analytical mindset, and familiarity with budget management and financial forecasting.</li>
<li>Strong organizational and project management skills, with proven history for driving results.</li>
<li>Ability to thrive in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office including strong Excel skills.</li>
</ul><p><b>\#LI-CG1</b></p>
<p><b>Come join our team. You&rsquo;re going to like it here!</b></p>
<p>You will enjoy competitive wages, flexible hours, and an associate discount. Burlington&rsquo;s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.</p>
<p>Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.</p>
<p><b>Min-Mid</b> $65,000.00 - $80,000.00</p>
<p><b>Posting Number</b> R102593</p>
<p><b>Location</b> New Jersey-Burlington</p>
<p><b>Address</b> 2006 Route 130 North</p>
<p><b>Zip Code</b> 08016</p>
<p><b>Pay Rate</b> Salaried</p>
<p><b>Career Site Category</b> Corporate</p>
<p><b>Position Category</b> Accounting</p>
<p><b>Job Type</b> Full-Time</p>
<p><b>Remote Type</b> Hybrid</p>
<p><b>Evergreen</b> No</p></div><p></p>

Specialist, Gift Cards & Payment Operations

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