online banking specialist

Independent Bank

<div><h4 class="jobSectionHeader">Be Proud, Be YOU, Be Independent!</h4><div> 

Are you an experienced Customer Service professional looking to progress in your career? If so, we need you!
</div>
<div>At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.</div> 
 
About the Job: 

The Digital Banker I is the first step in a journey to create a fulfilling and rewarding career as a member of the Digital Banking team at Independent Bank. In this position, the DB1 will focus on learning and/or reviewing the basic banking functions, and the fundamental banking terms, products, and solutions offered by Independent Bank. Primary role is to service the customer through various digital channels, which include phone, email and online banking.

Why You Should Apply: 
<ul>
<li>Competitive compensation package.</li>
<li>Accommodating and flexible paid time off.</li>
<li>A knowledgeable, goal-driven, and exciting team of colleagues.</li>
<li>Exposure to different areas of banking and the ability to work with leaders within the industry.</li>
<li>Community-focused events and volunteer opportunities.</li>
</ul>
What You Will Do:
<ul>
<li>Services and provides solutions to Independent Bank clients in a friendly and efficient manner.</li>
<li>Provides support in a fast-paced environment.</li>
<li>Has a thorough understanding of how to solve complex issues through multiple customer communication channels.</li>
<li>Delivers financial solutions to clients utilizing the Independent Bank products and services.</li>
<li>Utilizes all available technology to perform daily tasks.</li>
<li>Understands the basic framework of Independent Bank products including but not limited to consumer and business accounts and digital banking.</li>
<li>Fully knowledgeable regarding bank policies and procedures.</li>
<li>Responsible for completing the modules and metrics of the position and continuing education as assigned through the Career Path.</li>
<li>Performs other related duties as assigned.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>High school diploma or equivalent education required.</li>
<li>Customer service and/or cash handling experience preferred but not required.</li>
<li>Excellent interpersonal, presentation and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette and the ability to work cohesively as part of a team.</li>
<li>Able to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness and customer focus.</li>
<li>Full understanding of the Independent Bank customer service standards and following these standards daily.</li>
<li>Ability to adapt and adjust to new ideas, processes, workflows, and systems.</li>
</ul><div>Be Proud. Be YOU. Be Independent!</div>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Digital Banker

Zions Bancorporation

<div>ETO is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.
Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.
Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. This position is in-office in Midvale, UT. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT.
The ideal candidate for this position will have the skills and experience necessary to:<ul><li> Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.</li><li> Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.</li><li> Conduct research and analysis, prepare management report, and make recommendations to senior officers.</li><li> Work through high volumes of potential alerts to confirm limited actual fraud events.</li><li> Research digital banking access logs to identify unauthorized access and/or transactions.</li><li> Assist digital banking customers with malware infected computers or other access devices.</li><li> Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.</li><li> Perform other duties as assigned.</li></ul><div></div> 
The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows, monitors transactions, and maintains compliance with network rules and regulations.
Key Responsibilities:<ul><li> Monitor Zelle transactions, review tokens, fraud, and disputes.</li><li> Track fraud trends, disputes, complaints.</li><li> Maintain documentation for procedures, fraud response, and dispute resolution.</li><li> Support fraud investigations and audit requests.</li><li> Provide research and analysis for Zelle-related projects.</li></ul> 
Qualifications:<ul><li> Requires a bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.</li><li> A combination of education and experience may meet requirements.</li><li> Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.</li><li> Working knowledge of fraud and digital banking systems and detection tools.</li><li> Zelle-related experience.</li></ul><div></div><ul><li> 
 Demonstrates strong communication skills both written and verbal.</li><li> Possess skills needed to conduct client phone interviews to identify fraud/scams.</li><li> Knowledge and experience with root cause analysis.</li><li> Solid analytical, interpretive, and problem-solving skills.</li><li> Participate in process improvement idea generation.</li><li> Ability to use various software applications.</li><li> Works to meet tight deadlines to mitigate loss.</li></ul>
Benefits:<ul><li> Medical, Dental and Vision Insurance - START DAY ONE!</li><li> Life and Disability Insurance, Paid Parental Leave and Adoption Assistance</li><li> Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts</li><li> Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays</li><li> 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience</li><li> Mental health benefits including coaching and therapy sessions</li><li> Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire</li><li> Employee Ambassador preferred banking products</li></ul> 
Pay range (depending on experience): $23.00-$28.00</div>

Digital Banking Fraud Analyst (in-office) - Midvale, UT

First Financial Credit Union

<div>Description:

Summary
The Digital Banking Analyst is responsible for leveraging technology and data to improve member experience, increase operational efficiency, and drive growth for the organization through its Digital Banking platforms. The Digital Banking Analyst will act as a primary liaison between business teams, technical staff, service providers and senior management to implement and support Digital Banking operations. This role requires a combination of technical skills, data analysis capabilities, marketing acumen and an understanding of the financial services and banking industry.
Essential Functions
20% 1. Member Support and Issue Resolution &ndash; Serve as subject matter expert for digital banking platforms. Oversee member issues and resolution efforts including trending of reported issues, time to resolve, and root cause analysis. Provide second-level support to members when required and offer guidance to first level support staff who encounter problems or have questions.
15% 2. Data Analysis and Analytics &ndash; Analyze member data and transactions to identify trends, preferences, needs and areas for improvement. Utilize data driven observations to make informed decisions concerning digital banking offerings and potential digital marketing and member engagement campaigns.
15% 3. Digital Member Engagement and Marketing &ndash; Utilize digital banking technologies to conduct member engagement campaigns to strengthen member connections to the credit union and to provide financial service and product offerings relevant to specific member needs and circumstances.
10% 4. Vendor and Technology Management &ndash; Collaborate with technology vendors and internal teams to maintain and update digital banking platforms and infrastructure. Work in partnership with cross-functional teams to select and implement new digital banking products and services. This includes evaluating third-party vendors and technology solutions and selecting and integrating software or services that align with credit union goals and objectives.
10% 5. Performance Analysis - Track the performance of digital banking products and services through metrics in areas such as incident management, engagement, member satisfaction, conversion rates, and transaction volumes. Identifying areas of improvement and make data-driven recommendations. Generate reports and dashboards to track key performance indicators (KPIs) related to digital banking services. Presenting findings to management and other stakeholders.
10% 6. Market Research and Continuous Improvement &ndash; Monitor industry trends and competitive offerings to stay up to date with the latest advancements in digital banking technology and services. Continuously seek opportunities to enhance digital banking offerings by identifying areas of improvement, optimizing processes, and staying updated on emerging technologies. Organize and facilitate member focus groups and surveys to collect member feedback.
10% 7. Training and Documentation &ndash; Create training materials and documentation for members and internal staff to ensure they can effectively use digital banking products and services.
Non-essential Functions
10% 1. Perform any other duties as requested by the Digital Banking Manager or other team members. Embody CU&rsquo;s mission, vision, and core values. Abide by First Financials policies, procedures and standards.
Expectations
1. Perform essential functions of the position, special projects and other work assignments within timeframes and quality standards established by the Chief Information Officer.
2. Possess the ability to work independently within deadlines and manage multiple tasks and projects.
3. Must demonstrate good analytical/problem solving, verbal and written communication skills.
4. Must be able to multi-task and be a team player and have good time management and prioritization skills.
Requirements:

Qualifications
Education: Bachelor&rsquo;s degree in related technical or business area or 5 years directly related experience.
Experience: Minimum of 2 years experience as a digital banking analyst or related position in the financial services industry, preferably with Credit Union experience.
Knowledge, Skills, Abilities: Must have good working knowledge and understanding of the technologies and concepts supporting the essential functions of the position listed above. Must be able to lift up to 50 lbs. Normal office conditions, but hours &amp; days worked must be flexible based on needs of position; highly concentrated mental &amp; visual alertness, majority of day may be spent sitting, typing &amp; reading computer screen for extended periods, frequent up/down activity, position involves a great deal of physical activity involved w/ maintaining &amp; working on computers.</div>

Digital Banking Analyst

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 The Private Bank (PB) combines Deutsche Bank&rsquo;s private client&rsquo;s business in Germany and its international business with private and commercial clients together with Wealth Management in a single division.
 
 
 As a trusted partner of high-net-worth individuals and companies, family offices and foundations, we create lasting value for our clients by developing tailor-made solutions such as wealth planning, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network and our many years of experience.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 DB contributions to Employee Workplace Savings "Gosi&rdquo; plan (for Saudi nationals only)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 As an Operations Specialist, you will support the Private Banking business for Saudi Arabia &ndash; specifically the DSSA platform. The role holder will work closely with the local Front Office team (Business Heads, Relationship Managers (RM), Client Service Executives, Investment Manager), Compliance, Legal, Anti Financial Crime (AFC) and Business Management Team.
 
 
 <ul>
 <li>
 Support the Front Office throughout the complete new customer adoption process, coordinating, and reviewing of legal documentation, ensuring accurate account creation in DB systems, and participating in meetings to support complex account structures and Know Your Client requirements.
 </li>
 <li>
 Collaborate closely with the Front Office, COO, and relevant stakeholders to implement new products, support business growth, manage client data modifications, oversee account closures, and deliver best‑in‑class client service.
 </li>
 <li>
 Provide and oversee critical operational services enabling the delivery of innovative and complex financial products, ensuring compliance with all applicable regulations and internal policies, while proactively tracking operational progress and following up with RMs/IMs.
 </li>
 <li>
 Participate in the continuous assessment of onboarding and static data processes, recommending and implementing enhancements to improve efficiency, robustness, and overall operational quality.
 </li>
 <li>
 Advise on process exceptions and complexities, offering comprehensive expertise and ensuring effective alignment with operational and regulatory standards.
 </li>
 <li>
 Collaborate with offshore Wealth Management teams to ensure seamless service delivery and operational support across locations.
 </li>
 <li>
 Offer subject matter expertise and work with the Agile organization to implement projects.
 </li>
 <li>
 Take on additional responsibilities aligned with personal development, and performing any other tasks assigned by the team supervisor.
 
 
 
 </li>
 </ul>
 
 W
 
 
 hat we look for:
 
 
 
 <ul>
 <li>
 Motivated professional who like to work in a team, have excellent interpersonal skills and willingness to learn.
 </li>
 <li>
 You should not only be passionate about financial topics and the capital market but also have a strong interest in expanding your knowledge on Private Bank business.
 </li>
 <li>
 You can build on your outstanding academical achievements and benefit from working in a professional and diverse environment with some of the best minds in banking.
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor degree in economic or financial a must - Master degree a plus.
 </li>
 <li>
 Language: Fluent English skills compulsory
 </li>
 <li>
 Experience: 3 to 5 years of experience ideally in Operations in an International Private Bank.
 </li>
 <li>
 MS Office Proficiency: Advanced skills in using Excel/PowerPoint/Word
 </li>
 <li>
 Communication Skills: Excellent written and verbal communication skills for interacting with diverse stakeholders.
 </li>
 <li>
 Interpersonal Skills: Ability to build relationships, work effectively in teams, and collaborate with others across different locations.
 </li>
 <li>
 Problem-Solving Skills: Ability to identify and solve problems, often under pressure.
 </li>
 <li>
 Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
 </li>
 <li>
 Adaptability: Willingness to learn new skills and adjust to changing priorities and situations.
 </li>
 <li>
 Analytical skills: Superior analytical skills (including data analysis) as well as being detail-oriented on both strategy and execution.
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Private Bank – Operations Specialist, DSSA - Associate

Xenon7

<div>Location: Cairo, Egypt (100% On-Premise)
Contract Duration: 6 Months (Extendable)
Employment Type: Contract
About us:
Where elite tech talent meets world-class opportunities!
At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today&rsquo;s most complex challenges.
About the Client:
Join one of Egypt&rsquo;s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, we serve a diverse and dynamic clientele. As we embark on a groundbreaking digital transformation journey, we are committed to leveraging the latest technologies to establish a state-of-the-art data architecture that will redefine our performance and service delivery.
Job Summary:
This role is responsible for designing, building, and running information security awareness and engagement
programme from the ground up. It is not a content creation role. It is a programme lead role &mdash; combining
marketing strategy, internal communications, vendor management, and behavioural change to shift the security
culture across the bank. The lead owns the full programme: strategy, calendar, content, delivery, vendor sourcing,
measurement, and executive reporting.
Key Responsibilities:
A. Programme Strategy &amp; Design<ul><li>Design a holistic, annual InfoSec Awareness Programme covering all staff segments &mdash; branch</li></ul>
employees, operations, technology, management, and executives.<ul><li>Segment the audience and tailor content and delivery methods per segment: role-based risks, language</li></ul>
level, digital literacy, and regulatory obligations.<ul><li>Apply behavioural science principles (nudge theory, social proof, loss aversion) to design campaigns that</li></ul>
change behaviour, not just increase awareness scores.<ul><li>Map programme activities to security pillars, CBE Cybersecurity Framework culture requirements, and</li></ul>
PCI DSS awareness obligations.<ul><li>Define programme KPIs: phishing simulation click rates, training completion rates, awareness survey</li></ul>
scores, and reported incident rates by staff.
B. Communication &amp; Marketing Execution<ul><li>Produce and distribute security awareness communications across channels: email newsletters, intranet,</li></ul>
digital signage, branch posters, and leadership messages.<ul><li>Write copy and design briefs that translate technical security concepts into plain, compelling business</li></ul>
language &mdash; Arabic and English.<ul><li>Partner with Marketing function to ensure awareness materials align with the bank's brand guidelines and</li></ul>
STEP strategy visual identity.<ul><li>Build and maintain an annual awareness calendar aligned to global events (Cybersecurity Awareness</li></ul>
Month, Safer Internet Day, World Password Day) and internal milestones.
C. Interactive Activities &amp; Vendor Management<ul><li>Source, evaluate, and manage vendors delivering awareness platform services (e.g., KnowBe4,</li></ul>
Proofpoint Security Awareness, Terranova, or equivalent).<ul><li>Design and run phishing simulation campaigns: configure scenarios, set difficulty progression, manage</li></ul>
employee follow-up training, and report results.<ul><li>Deliver interactive awareness sessions including workshops, tabletop scenarios, gamified learning,</li></ul>
escape room formats, and lunch-and-learn events.<ul><li>Organise executive and board-level awareness sessions tailored to cyber risk and governance &mdash; these</li></ul>
require different content and delivery than general staff campaigns.<ul><li>Manage vendor SLAs, budgets, and delivery quality for all third-party awareness service providers.</li></ul>
D. Measurement &amp; Reporting<ul><li>Track programme performance metrics monthly: training completion, phishing click rates, awareness</li></ul>
survey results, and engagement channel reach.<ul><li>Report quarterly to the Head of Engagement and CISO with trend analysis, benchmark comparisons</li></ul>
(industry and Egyptian banking sector), and programme adjustments.<ul><li>Feed phishing click rate KRI data into the InfoSec KRI dashboard for board-level risk reporting.</li><li>Conduct an annual security culture survey and produce a report with year-on-year trend and action plan.</li></ul> 
Requirements<ul><li> 
Minimum 6 years of experience across information security, internal communications, or digital marketing</li></ul>
&mdash; with at least 3 years specifically in security awareness programme management.<ul><li>Proven track record designing and running a security awareness programme in a financial institution &mdash;</li></ul>
must be able to show measurable outcome improvements (e.g., phishing click rate reduction, training
completion uplift).<ul><li>Strong Arabic and English written communication skills &mdash; content writing is a core part of this role.</li><li>Experience managing awareness platform vendors and phishing simulation tools.</li><li>Understanding of PCI DSS Requirement 12.6 (security awareness education) and CBE</li></ul>
culture/awareness obligations.
Preferred Certifications<ul><li>SANS Security Awareness Professional (SSAP)</li><li>CompTIA Security+ or equivalent foundational security qualification</li><li>CIM Certificate/Diploma in Professional Marketing or equivalent marketing qualification</li></ul>
Preferred Experience<ul><li>Experience in Egyptian banking or Arabic-language corporate communication environments.</li><li>Familiarity with KnowBe4, Proofpoint Security Awareness Training, or Terranova platforms.</li><li>Experience delivering executive and board-level security briefings.</li><li>Background in instructional design or adult learning principles.</li></ul> 
Benefits 
<ul><li>
Attractive, market-leading salary package</li><li>
Clear career advancement path with professional development opportunities</li></ul></div>

InfoSec Awareness & Engagement Lead - Banking

Hopper

<div>
 
 About The Job
 
 
 
 As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products, optimize and grow existing solutions, and develop new opportunities that drive both business growth and enhance the traveler experience.
 
 
 You&rsquo;ll be at the intersection of strategy, product development, and partnership management, working directly with airline stakeholders to ensure our fintech products align with their business objectives and success metrics. This role requires a combination of strong interpersonal skills, creativity, and analytical ability to navigate complex airline ecosystems and deliver impactful results.
 
 
 
 What Would Your Day-to-day Look Like
 
 
 
 <ul>
 <li>
 Build &amp; Manage Strategic Partnerships: Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
 </li>
 <li>
 Product Development: Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners&rsquo; goals and success metrics.
 </li>
 <li>
 Optimize Existing Solutions: Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities.
 </li>
 <li>
 Product Implementations: Lead product implementations and delivery for diverse accounts, including project and stakeholder management, maintaining documentation, executing user acceptance testing and issue triaging.
 </li>
 <li>
 Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
 </li>
 <li>
 Market Intelligence: Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.
 
 
 </li>
 </ul>
 
 An ideal candidate has
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills to engage with stakeholders at all levels. Someone who can build trust with partners and internal teams through clarity, consistency, and professionalism.
 </li>
 <li>
 Ability in vibe coding/ prototyping products/ features or workflows with AI tooling like LLM (Claude, Gemini, Chatgpt, etc)
 </li>
 <li>
 Proven ability to manage and grow strategic partnerships.
 </li>
 <li>
 Excellent analytical skills with experience in data-driven decision-making.
 </li>
 <li>
 Creativity and strategic thinking to identify new opportunities in the fintech and travel spaces.
 </li>
 <li>
 Strong project management and organizational skills.
 </li>
 <li>
 Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a strong plus.
 </li>
 <li>
 Native Arabic speaker with fluency in English. The ability to communicate effectively with ME and NA partners and stakeholders is crucial.
 
 
 </li>
 </ul>
 
 Perks And Benefits Of Working With Us
 
 
 
 <ul>
 <li>
 Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
 </li>
 <li>
 Carrot Cash travel stipend
 </li>
 <li>
 Flexdesk All Access Pass &amp; Work-from-home stipend
 </li>
 <li>
 Entrepreneurial culture where pushing limits and taking risks is everyday business
 </li>
 <li>
 Open communication with management and company leadership
 </li>
 <li>
 Small, dynamic teams = massive impact
 
 
 </li>
 </ul>
 🇴🇲
 
 Contractor Disclosure: Oman
 
 🇴🇲
 
 
 
 This position is offered as an
 
 Independent Contractor
 
 role based in Oman, supporting the Hopper Cloud / HTS (Hopper Technology Solutions) business unit. The successful candidate will engage with Hopper as an independent service provider and will not be considered a legal employee under the Oman Labour Law (Royal Decree 53/2023). As Oman requires expatriates to have local visa sponsorship (Kafala), the contractor is responsible for ensuring they possess the legal right to work as a freelancer or through their own established business entity. The contractor is solely responsible for managing all local tax, social insurance obligations, and compliance with 'Omanisation' requirements where applicable. This engagement is governed by a commercial service agreement and does not provide eligibility for company-sponsored benefits, statutory end-of-service gratuity, or paid leave typical of a standard sponsored employment contract.
 
 
 
 
 More about Hopper
 
 
 
 At Hopper, we are on a mission to become the leading travel platform globally &ndash; powering Hopper&rsquo;s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions &ndash; helping people travel better and save more on their trips.
 
 
 The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers &ndash; with 70% of its users being Gen Z and millennials.
 
 
 While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we&rsquo;ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world&rsquo;s largest brands.
 
 
 Through HTS, our B2B division, the company supercharges its partners&rsquo; direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
 
 
 
 Here are just a few stats that demonstrate the company&rsquo;s recent growth:
 
 
 
 Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS&rsquo; channels every year.
 
 
 Our fintech products &ndash; including Cancel for Any Reason and Flight Disruption Assistance &ndash; have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
 
 
 Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
 
 
 Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
 
 
 Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper&rsquo;s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
 
 
 Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
 
 
 Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
 
 
 Come take off with us!
 
 
</div>

Account Lead - Middle East - Fintech Ancillaries (100% Remote - Oman)

Huntington Bank

<div><h1 class="jobSectionHeader">Description
</h1>Summary:
As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.
An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. 
Duties &amp; Responsibilities:
<ul><li>Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
</li><li>Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
</li><li>Provide excellent customer service and effectively resolve customer issues.
</li><li>Educate customers on deposits, loans and provide support for any service or account maintenance issues
</li><li>Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
</li><li>Adhere to all operational, security, risk and regulatory policies and procedures.
</li><li>NMLS licensing available as part of career development
</li><li>Notary licensing preferred.
</li><li>Be dependable and adaptable traveling to multiple branch locations throughout the week
</li><li>Perform other duties as assigned.
</li></ul>Basic Qualifications:
<ul><li>High School Diploma or GED
</li>Minimum of 1 year customer service and branch banking experience. 
<li>
</li></ul>Preferred Qualifications:
<ul><li>Bachelor&rsquo;s degree
</li><li>Cash Handling
</li><li>Career minded individuals that want to join an organization where they can gain experience and build a career.
</li><li>Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
</li>Military service in administration, contracting, civil affairs or similar roles 
<li>
</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer. 
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Area Customer Experience Specialist

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