online community manager

Telemedia

<p><b>Job Title:</b> Community Manager<br/><b>Location:</b> Saudi Arabia<br/><b>Nationality Requirement:</b> Saudi Nationals Only</p><p><b>Job Summary:</b><br/>We are seeking a dynamic and experienced Community Manager to build, engage, and manage our online and offline communities across multiple platforms. The ideal candidate will have a strong background in CRM systems, digital marketing strategies, and event management, with the ability to foster meaningful relationships with customers and stakeholders.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute community engagement strategies to grow and nurture online and offline communities</li><li>Manage and optimize CRM systems to track customer interactions, analyze data, and improve customer experience</li><li>Plan and implement digital marketing campaigns across social media, email, and other digital channels</li><li>Create, curate, and publish engaging content aligned with brand voice and objectives</li><li>Monitor community feedback, respond to inquiries, and maintain a positive brand image</li><li>Organize and manage events, activations, and community meetups to strengthen brand presence</li><li>Collaborate with marketing, sales, and customer service teams to ensure consistent messaging and engagement</li><li>Analyze performance metrics and prepare reports with actionable insights</li><li>Stay up-to-date with industry trends, tools, and best practices</li></ul><p><b>Requirements:</b></p><ul><li>Saudi nationality (mandatory)</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field</li><li>Proven experience in community management, CRM systems, and digital marketing</li><li>Hands-on experience with event planning and execution</li><li>Strong understanding of social media platforms, content strategies, and audience engagement</li><li>Proficiency in CRM tools and marketing automation platforms</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Creative mindset with attention to detail</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience working in fast-paced or startup environments</li><li>Familiarity with analytics tools and reporting dashboards</li><li>Ability to manage multiple projects simultaneously</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary package</li><li>Professional development opportunities</li><li>Collaborative and innovative work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Up to ﷼2,000.00 per month</p><p>Work Location: In person</p>

Community manager

AMZ One Step

<p><b>Job Overview</b></p><p>We are looking for a smart and proactive <b>Platform Manager</b> to manage engagement and brand presence across platforms like <b>Reddit</b>, <b>Quora</b>, and other online communities. The ideal candidate will be responsible for posting, replying to comments, driving discussions, and generating organic engagement while maintaining a natural and authentic tone.</p><p>This role requires strong communication skills, platform understanding, and the ability to build authority without being overly promotional.</p><p><b>Key Responsibilities</b></p><ul><li>Manage daily engagement on <b>Reddit</b>, <b>Quora</b>, and similar platforms</li><li>Respond to comments, questions, and discussions strategically</li><li>Create value-driven posts that attract attention and engagement</li><li>Build brand credibility through helpful and informative interactions</li><li>Identify trending topics and relevant discussions</li><li>Monitor community guidelines and ensure compliance</li><li>Track engagement metrics and growth performance</li><li>Collaborate with marketing and sales teams to align messaging</li></ul><p><b>Requirements</b></p><ul><li>Proven experience managing Reddit, Quora, or online communities</li><li>Strong written English skills</li><li>Understanding of platform culture and engagement strategies</li><li>Ability to communicate naturally (non-spammy approach)</li><li>Research skills to provide valuable and accurate responses</li><li>Consistency and discipline (for remote work)</li><li>Basic understanding of digital marketing is a plus</li></ul><p><b>Performance Expectations</b></p><ul><li>Increase engagement and visibility</li><li>Drive organic traffic</li><li>Maintain positive brand reputation</li><li>Generate meaningful conversations and leads</li></ul><p><b>What We Offer</b></p><ul><li>Fully remote opportunity</li><li>Growth-focused environment</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Platform Manager

Bmore Studio

<p><b>Location:</b> Baltimore, MD</p><p><b>Employment Type:</b> Full-time</p><p><b>Compensation:</b> Base salary plus performance-based commission 3000-4500</p><p><b>About TikTok GO</b></p><p>TikTok GO is a creator-driven commerce and distribution program connecting travel content with real world bookings. Through short form video, creators promote hotels, attractions, and travel experiences that users can directly purchase. The program bridges content, conversion, and destination marketing, enabling travel partners to reach new audiences through creator led storytelling.</p><p>Our TikTok GO creator program operates nationwide, working with creators, regional partners, travel destinations, and tourism organizations to scale commercial impact and long term partnerships.</p><p><b>Role Overview</b></p><p>The Community Manager for TikTok GO leads and manages a nationwide creator community of a couple thousand creators across the United States. This role requires a strong understanding of how influencers and KOLs think and operate, along with a solid grasp of TikTok GO program policies, to build and maintain an active, organized creator community aligned with the company&rsquo;s direction and growth. Community operations are primarily based on Discord, with flexibility to expand to other platforms as needed.</p><p><b>Key Responsibilities</b></p><p><b>1.Discord management and operation </b></p><p>Operate and maintain the TikTok GO creator community on Discord, including onboarding creators into the community, guiding them on how to participate, and maintaining order and clarity within the space. Respond to creator questions in a timely manner, communicate updates, policy changes, and best practices, and relay key issues or signals back to the management team when needed.</p><p><b>2.TikTok community engagement and visibility</b></p><p>Support creator engagement on TikTok by amplifying official accounts, sharing new program know how when available, and helping keep the community active. This includes basic engagement actions such as liking creator posts to encourage participation and visibility.</p><p><b>3.Key creator relationship management</b></p><p>Maintain ongoing relationships with top tier creators, primarily L2 to L4 creators within TikTok GO. Engage with these creators regularly, listen to their feedback and concerns, and provide necessary support to help them perform better and stay aligned with program goals.</p><p><b>4.Event and community activity support</b></p><p>Assist in the planning, coordination, and execution of TikTok GO related online and offline events across different regions. Support communication and coordination efforts to increase community engagement and strengthen creator connection.</p><p><b>5.Community feedback and internal coordination</b></p><p>Collect feedback and insights from daily community interactions and communicate relevant findings to internal and management teams to support improvements in program operations, policies, and overall creator experience.</p><p><b>Qualifications</b></p><ul><li>Proven experience managing and operating an online community, with the ability to maintain structure, engagement, and clear communication at scale</li><li>Strong communication skills, with the ability to interact effectively with creators and internal teams</li><li>Background or hands-on experience working with influencers or KOLs, with a solid understanding of how creators think and operate</li></ul><p><b>Compensation</b></p><p>This role offers a base salary plus performance-based commission. The compensation structure will be determined based on experience and scope of responsibility.</p><p>Job Type: Full-time</p><p>Pay: $3,000.00 - $5,000.00 per month</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li></ul><p>Work Location: In person</p>

TikTok GO Community Manager

Ziply Fiber

<div><div><p>This is a remote position.</p><div><b>
Position Title: Social Media Community Manager</b></div><div></div><div><b><br>
Base Salary: </b>$63,855 to $82,993 annually DOE</div><div><b><br>
Benefits:</b> Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.</div><div></div><div><br>
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.</div><div></div><div><br>
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.</div><div><br>
<br>
</div><div><b>Our Company Values:</b></div><br>
<div></div>
<ul><li><b>Genuinely Caring: </b>We treat customers and colleagues like neighbors, with empathy and full attention.<br>
</li>
</ul><ul><li><b>Empowering You: </b>We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.<br>
</li>
</ul><ul><li><b>Innovation and Improvement: </b>We constantly seek ways to improve how we serve customers and each other.<br>
</li>
</ul><ul><li><b>Earning Your Trust: </b>We build trust through clear, honest, human communication.</li><br>
</ul><div></div><br>
<div><b>Job Summary</b></div><div><br>
The Social Media Community Manager will manage our community presence across online communities, with a strong emphasis on Reddit and discussion-driven platforms. This role sits at the intersection of social media, PR, customer care, and technical subject matter expertise, acting as the voice of the company while also serving as an internal advocate for our online communities of current and prospective customers. This role requires strong judgment, excellent written communication, and the ability to manage sensitive issues in fast-moving, public forums (occasionally in non-traditional hours). This role also requires cross-functional communication internally.</div><div></div><div><b><br>
Essential Duties and Responsibilities:</b></div><div><br>
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.</div><div></div><div><b><br>
Community Engagement &amp; Growth</b></div><ul><li><br>
 Help manage and improve brand reputation and deliver great customer experiences by engaging with prospects in online communities to support new customer acquisition.</li><li><br>
 Engage authentically with users, answering questions, clarifying technical issues and building trust.</li><li><br>
 Partner with Marketing to proactively seed conversations, share announcements, and introduce thought leadership into relevant communities.</li><li><br>
 Identify emerging trends, sentiment shifts, and recurring topics within the community and surface to appropriate internal partners.</li></ul><div></div><div><b><br>
Incident &amp; Crisis Management</b></div><ul><li><br>
 Serve as a frontline responder during outages, incidents, or reputational issues, especially in public forums.</li><li><br>
 Apply strong judgment to determine when and how to respond, escalate or hold back.</li><li><br>
 Coordinate with PR, Legal, Network Operations, and Leadership during sensitive or high-impact events.</li><li><br>
 Draft and deliver clear, accurate, and empathetic messaging under pressure.</li></ul><div></div><div><b><br>
Social Customer Care &amp; Triage</b></div><ul><li><br>
 Work closely with social customer care representatives to triage issues surfaced in community channels.</li><li><br>
 Identify when community posts require direct customer support follow-up vs. public response.</li><li><br>
 Ensure issues raised in communities are tracked, documented, and resolved appropriately.</li><li><br>
 Escalate recurring or high-risk concerns to internal stakeholders and leadership.</li></ul><div></div><div><b><br>
Cross-Functional Collaboration</b></div><ul><li><br>
 Act as a bridge between Community, Marketing, Customer Care, Network/Engineering and Leadership.</li><li><br>
 Translate technical network topics into customer-friendly explanations.</li><li><br>
 Provide community insights and reporting to inform product, network and communications strategies.</li><li><br>
 Provide feedback/direction to Care Teams when quality of service or experience opportunities are identified by manager or community.</li></ul><div></div><div><b><br>
Tools &amp; Reporting</b></div><ul><li><br>
 Use native channels or social media management platforms (Sprinklr) to monitor, publish conversation topics and report on engagement.</li><li><br>
 Track response effectiveness and issue resolution trends.</li><li><br>
 Highlight community wins, risks and opportunities.</li></ul><div></div><div><b><br>
Other Duties</b></div><ul><li><br>
 Performs other duties as required to support the business and evolving organization<b>.</b></li></ul><div></div><div><b><br>
Required Qualifications:</b></div><ul><li><br>
 High school diploma or GED.</li><li><br>
 Minimum of five (5) years of experience in social and online community management.</li><li><br>
 Strong knowledge of fiber internet, broadband networks, ISP operations or related industries like wireless or B2C technical subscription services.</li><li><br>
 Proven experience managing Reddit or similar discussion-heavy communities at scale.</li><li><br>
 Strong technical aptitude and ability to engage credibly with highly informed users.</li><li><br>
 Demonstrated experience in PR, crisis communications, incident response or issue management.</li><li><br>
 Excellent written communication skills with a clear, confident and human tone.</li><li><br>
 Detail-oriented and organized with customer follow-up and ability to manage multiple conversations in different channels.</li><li><br>
 Experience collaborating with social customer care teams and triaging customer issues.</li><li><br>
 Experience working cross-functionally to obtain clear, actionable information and translate to customer-friendly communications.</li><li><br>
 Willingness to work flexible hours, including evenings or weekends as situations require.</li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><ul><li><br>
 Hands-on experience with Sprinklr or other enterprise social media management platforms.</li><li><br>
 Background working closely with network operations or engineering teams.</li><li><br>
 Familiarity with social listening, sentiment analysis and escalation workflows.</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li><br>
 Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.</li><li><br>
 Ability to multi-task and collaborate effectively with other personnel to meet deadlines.</li><li><br>
 Strong verbal and written communication, attention to detail, and organizational skills.</li><li><br>
 Ability to work within critical deadlines.</li><li><br>
 Ability to adjust to rapidly changing priorities and schedules.</li><li><br>
 Ability to provide excellent customer service.</li></ul><div></div><div><b><br>
Work Authorization</b></div><div><br>
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.</div><div></div><div><b><br>
Physical Requirements</b></div><div><i><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div><div></div><div><br>
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</div><div></div><div><b><br>
Work Environment<br>
</b><br>
</div><div>Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.</div><div></div><div><br>
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.</div><div></div><div><b><br>
Diverse Workforce / EEO:</b></div><div><br>
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.</div><div></div><div><br>
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.</div><div></div><div><br>
Ziply Fiber is a drug free workplace.</div><br>
<div></div><br>
<div>#ZFOR</div></div></div>

Social Media Community Manager

<div><p><b>Who Are We?</b></p><p>
T&amp;P, part of WPP, is the world&rsquo;s only truly full-service independent agency network, combining the energy and agility of a partner-owned business with the scale and strength of our alliance with WPP and WPP Media.</p><p>
We believe in The Power of &amp;, bringing diverse talent together to transform the way great brands are built. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimizes to business outcomes in every channel, fueled by the latest innovations in AI.</p><p>
Ultimately of course, we are our people. They&rsquo;re the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers.</p><p>
That&rsquo;s why we do our best to build strong communities around them; provide the best possible opportunities for them to develop &amp; grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.</p><p><b>
Overview:</b></p><p>
As a Community Manager, you will be a pivotal member of our social media team, responsible for fostering meaningful engagement and maintaining a healthy relationship with our brand's social media communities. This role requires a proactive, community-driven individual who can actively listen to our audience, respond to feedback, and identify trends that align with the brand&rsquo;s voice and goals. You will serve as the first line of defense for potential reputational concerns, acting as a &ldquo;firefighter&rdquo; when needed, requiring constant vigilance and the ability to leverage social listening tools to monitor sentiment and drive actionable insights. You are the caretaker, nurturing the community and building relationships with its members. This is a high-impact role that requires strong communication, quick thinking, and a deep understanding of online community dynamics.</p><p><b>
Your Role:</b></p><p>
In collaboration with your reporting manager and broader account teams, you will be responsible for managing and nurturing our social media communities. You will serve as the primary voice for the brand on social channels, responding to comments, questions, and customer inquiries with a clear understanding of our brand's Tone of Voice (ToV). A critical component of your role will be to proactively listen and monitor for potential reputational risks, flagging concerns as they emerge. You will implement and manage social media and community-focused communication campaigns, partnering with creative teams to produce dynamic, engaging content (text, image, and video) that resonates with our community, and layering in social-first insights. You will also be responsible for monitoring, tracking, and reporting community engagement metrics, providing insights to guide future initiatives.</p><p><b>
Key responsibilities also include:</b></p><ul><li><p>
Owning reactive opportunities &amp; community outreach.</p></li><li><p>
Owning content calendar management.</p></li><li><p>
Owning publishing across all accounts.</p></li><li><p>
Flagging high-risk and opportunistic CM moments.</p></li><li><p>
Being actively present in the comment section.</p></li></ul><p>
Ultimately, your job is to ensure outstanding community engagement and brand reputation by working closely with internal disciplines (Creative, Strategy, Account Management) and leveraging social listening and engagement tools (e.g., Pulsar, Sprinklr). You will also play a vital role in building and nurturing relationships with key community stakeholders and staying on top of emerging social media platforms and digital technology trends.</p><p><b>
Role Expectations:</b></p><p><b>
Community Engagement &amp; Brand Voice:</b></p><ul><li><p>
What this means in practice: Act as the primary voice for the brand on social channels, responding to comments, questions, and customer inquiries with a clear understanding of our brand's Tone of Voice (ToV). Proactively engage with the community to foster positive interactions, build brand loyalty, and nurture relationships. Own reactive opportunities and community outreach.</p></li></ul><p><b>
Reputation Management &amp; Risk Mitigation:</b></p><ul><li><p>
What this means in practice: Listen and monitor for potential reputational risks and flag concerns as they emerge, ensuring timely internal communication and appropriate response strategies. Serve as the first line of defense for brand reputation in the social sphere, acting as a &ldquo;firefighter&rdquo; when needed. This includes monitoring, flagging, rep[orting, and collaborating on responses, being more reactive but with proactive monitoring.</p></li></ul><p><b>
Content Collaboration &amp; Campaign Implementation:</b></p><ul><li><p>
What this means in practice: Partner with creative teams to produce dynamic, engaging content&mdash;text, image, and video&mdash;that resonates with our community, ensuring social-first insights are layered into the creative process. Implement and manage social media and community-focused communication campaigns in line with broader marketing strategies, and own content calendar management.</p></li></ul><p><b>
Social Listening &amp; Insights:</b></p><ul><li><p>
What this means in practice: Utilize social listening and engagement tools (e.g., Pulsar, Sprinklr) to stay ahead of trends, competitor activities, and audience sentiment shifts. Monitor, track, and report community engagement metrics, providing data insights that help guide future initiatives and optimize strategies.</p></li></ul><p><b>
Cross-Functional Collaboration:</b></p><ul><li><p>
What this means in practice: Collaborate with brand, creative, and product teams to ensure timely, consistent communication and alignment across channels. Work effectively with internal stakeholders to ensure community feedback informs broader marketing and product development.</p></li></ul><p><b>
Market &amp; Platform Expertise:</b></p><ul><li><p>
What this means in practice: Stay on top of emerging social media platforms, digital technology trends, and community-building strategies to ensure the brand remains relevant and innovative. Proactively identify new opportunities for community growth and engagement.</p></li></ul><p><b>
How This Translates into Perception:</b></p><p><b>
The skills and attributes you bring to this role will enable you to be perceived as:</b></p><ul><li><p>
A Brand Guardian: Protecting and enhancing the brand's reputation and voice in the social sphere, acting as a &ldquo;firefighter&rdquo; for potential issues.</p></li><li><p>
An Engaging Communicator: Building rapport and fostering positive interactions with diverse online communities, and acting as a community builder focused on creating connections.</p></li><li><p>
A Proactive Listener: Anticipating community needs and identifying potential issues before they escalate, being vigilant and analytical in monitoring sentiment.</p></li><li><p>
An Insightful Analyst: Interpreting data to inform strategic decisions and improve community engagement, leveraging strong data analysis skills.</p></li><li><p>
A Collaborative Partner: Working seamlessly with internal and external teams to achieve shared objectives.</p></li><li><p>
A Trend Spotter: Keeping the brand at the forefront of social media and community best practices.</p></li></ul><p></p><p><i>
T&amp;P is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</i></p><p><i>
The pay range for this role is $70,000-$80,000 . Individual compensation will be commensurate with the candidate's experience and local cost of labor. Salary is subject to change based on factors such as geographic location and cost of living in location of hire</i></p></div>

Community Manager

TM ASSOCIATES MANAGEMENT INC

<div>Description:
<p>
TM Associates is a family owned business united by its mission and defined by its values. We take our work personally, knowing the resident experiences we&rsquo;re responsible for truly impact people. This belief&mdash;that of our founder, Tevis Margolis, continues to be realized through our growth from seven team members to over 500. Mr. Margolis&rsquo; drive to build a business dedicated to its people has resulted in a unified determination to meet each client's high expectations. Those expectations include building and managing the very best communities for the people who need them most.</p><p>
We offer full medical, dental and vision insurance at an affordable rate on the first day after the first full calendar month of employment. With our 401K match program, you are eligible to start contributing on your first day of employment.</p><p>
Our company takes pride in our employees. We believe we are the best because of our dedication to training, benefits and leadership.</p><p>
Supervision and Direction: The Community Manager will receive general supervision and direction from their Regional Manager and the Management Agent (TMAM). The Community Manager may be vested with the authority to make discretionary decisions in the event circumstances occur that are not covered by written instructions or known policies and procedures. Communication between the Community Manager and the Owner will be through the Officers of TM Associates Management. The Community Manager will comply with established policies and procedures and will not take action contrary to such guidelines without the Regional Manager's approval. The Community Manager is directly accountable for the complete operation of the site. They will be responsible for supervising all other TMAM staff associated with the community and for their standard of performance.</p>
Requirements:
<ul><li>Responsible for assuring that the tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement of any complaints with prompt action to find a resolution. Counseling and referring residents as appropriate</li><li>
Achieving and maintaining as close to 100% occupancy as possible</li><li>
Performing recertification of residents income, where applicable</li><li>
Provide direction to and assurance that rental programs are properly executed</li><li>
Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment; and be responsible for the employment of qualified and competent maintenance personnel and establishment of good tenant relations with maintenance personnel</li><li>
Regularly inspect the buildings, grounds and physical appearance of the property, deferred maintenance, and other related data.</li><li>
Prepare reports based upon regular inspection, outlining property condition, including cleanliness of buildings and grounds, and a summary of maintenance operations.</li><li>
Inform the Regional Manager of any observed deferred maintenance and property deficiencies in writing, noting specific locations, conditions, and recommendations for corrective measures.</li><li>
Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.</li><li>
Establish central office procedures with the approval of the Regional Manager</li><li>
Interview all potential residents and process verifications to determine eligibility.</li><li>
Confer with the Regional Manager on all evictions, lease violations, and special arrangements.</li><li>
Rent Collection and Record keeping, including frequent trips to banks</li><li>
Possess a valid driver&rsquo;s license and a driving record acceptable to TMAM for site errands, including trips to banks, stores and other vendors.</li><li>
Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures.</li><li>
Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory and a library consisting of pertinent data relating to equipment and buildings.</li><li>
Purchasing needed supplies and equipment, within budget constraints. Maintain necessary administrative records of purchases.</li><li>
Develop and implement site activities for residents such as special events and recreation activities</li><li>
Prepare and respond to all pertinent correspondence</li><li>
Attend mandatory meetings and seminars</li><li>
Able to communicate both orally and in writing using English and use of basic arithmetic skills.</li><li>
Must have access to reliable vehicle transportation for errands from property.</li><li>
Other duties and responsibilities as assigned by Regional Manager and/or TMAM Management</li></ul></div>

Audubon

<p></p><div><p><b>POSITION TITLE: </b>Community Manager</p><p><b>
DEPARTMENT:</b> Resident Services</p><p><b>
REPORTS TO: </b>Regional Manager</p><p><b>
CLASSIFICATION: </b>Exempt</p><p><b>
JOB SUMMARY:</b><b> </b>The Community Manager is a business leader who focuses on resident customer service and manages operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for an assigned residential community.</p><p><b>
VALUES MODELED:</b> All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.</p><p><b>
MEASURES OF SUCCESS:</b> Resident feedback on quality and timeliness of resident services provided; resident turnover.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li><b>
Manage day-to-day leasing operations.</b><ul><li>
Inspect community on a regular basis and verifies the condition of vacant units in order to minimize rental arrears.</li><li>
Manage daily community requirements and maintains long-range capital improvements planning.</li><li>
Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed.</li><li>
Compile weekly/monthly community status reports.</li><li>
Promptly respond to resident concerns, comments, and/or complaints.</li><li>
Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.</li><li>
Operate the office in a professional, clean, uncluttered, and well-staffed manner.</li><li>
Inspect make-ready apartments prior to move in.</li><li>
Enforce occupancy policies and procedures.</li><li>
Maintain and/or create a resident renewal program to encourage resident retention.</li><li>
Create a sense of community at the community while maintaining the policy of non-fraternization.</li><li>
Prepare annual budgets. Keep accurate and updated financial reports.</li></ul></li><li><b>
Manage community maintenance with the assistance of the service team.</b><ul><li>
Organize incoming and outgoing inspections and prepare inspection reports.</li><li>
Implement preventive maintenance programs.</li><li>
Oversee improvement projects.</li><li>
Manage requests for repairs and maintenance and evaluates timely completion of work orders.</li><li>
Maintain compliance with required permits for operating the community, such as, pool, elevator, etc.</li><li>
Monitor electric, water, and gas usage on the community.</li></ul></li><li><b>
Maintains and manages all financial responsibilities.</b><ul><li>
Approve and submit invoices for payment in a timely manner.</li><li>
Maintain accurate records of community transactions and submits on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).</li><li>
Complete variance reports and other weekly reports.</li><li>
Prepare annual budgets. Keep accurate and updated financial reports.</li></ul></li></ul><ul><li><b>
Manages and monitors rental collection.</b><ul><li>
Ensure rent and other charges are collected timely and posted daily.</li><li>
Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.</li><li>
Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents.</li><li>
Assess move-out condition of apartments and has a final account statement sent with the final disposition.</li><li>
Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.</li></ul></li><li><b>
Manages community personnel.</b><ul><li>
Hire, train, and evaluate community staff.</li><li>
Create, mentor, and manage a cohesive community management team in accordance with policies.</li><li>
Coordinate orientation and ongoing training programs for community staff.</li><li>
Complete performance reviews for staff and makes recommendations for salary increases and/or advancement.</li><li>
Direct and control all personnel and resources to ensure the community is properly maintained and meets owner objectives.</li><li>
Manage time off for community management team and submit payroll for processing.</li><li>
Ensure staff receives new hire safety orientation as well as annual safety training.</li><li>
Coordinate with the Service Manager and attend monthly safety meetings and training for community staff; monitor the use of proper safety precautions on the community.</li><li>
Follow company procedures and reports any workers' compensation issues and/or employee incidents immediately to the workers' compensation carrier, to management, and to Employee Service Department.</li></ul></li><li><b>
Manages, creates and monitors marketing activities.</b><ul><li>
Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community.</li><li>
Assist with the creation of marketing surveys and understands marketing strategies to secure prospects.</li><li>
Supervise the leasing team to ensure community is rented to the fullest capacity.</li></ul></li><li><b>
Perform other duties as assigned or requested to support community operations.</b></li></ul><p><b>
QUALIFICATIONS</b></p><div><ul><li><b>
Language Skills:</b> Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.</li><li><b>
Mathematical Skills:</b> Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.</li><li><b>
Reasoning Ability:</b> Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</li><li><b>
Computer Skills:</b> Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.</li></ul></div><p><b>
EDUCATION/EXPERIENCE:</b></p><p><b>
Required</b></p><div><ul><li>
High school diploma or GED.</li><li>
Minimum two years&rsquo; experience as multi-family community manager, unless being promoted from within.</li><li>
Working knowledge of Entrata or other property management software.</li><li>
Must have reliable transportation, maintain auto insurance, and have a valid driver's license.</li><li>
Proven ability to market communities.</li><li>
Strong communication and customer service skills.</li></ul></div><p><b>
Preferred</b></p><div><ul><li>
Associate&rsquo;s Degree in a relevant field.</li><li>
CAM, ARM, or CCRM certification.</li><li>
Bilingual skills.</li></ul></div><p><b>
COMPETENCIES</b></p><p>
To perform the job successfully, an individual should demonstrate the following competencies:</p><p><b>
Productivity</b></p><div><ul><li><b>
Dependability</b> - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.</li><li><b>
Initiative</b> - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.</li><li><b>
Integrity</b> - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.</li><li><b>
Planning/Organizing</b> - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.</li></ul></div><p><b>
Customer/Resident Focus</b></p><div><ul><li><b>
Customer Focus</b> - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li><b>
Confidentiality</b> - Maintains confidentiality of sensitive information.</li></ul></div><p><b>
Decision Making</b></p><div><ul><li><b>
Judgment</b> - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.</li><li><b>
Problem Solving</b> - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.</li></ul></div><p><b>
Business Skills</b></p><div><ul><li><b>
Analytical/Reasoning</b> - Synthesizes basic and varied information; collects and researches data; uses intuition and experience to complement data and make recommendations.</li><li><b>
Communications</b> - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.</li><li><b>
Quality</b> - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</li><li><b>
Quantity</b> - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.</li></ul></div><p><b>
Job Skills</b></p><div><ul><li><b>
Attendance/Punctuality</b> - Is consistently at work and on time; ensures work responsibilities are covered when absent.</li><li><b>
Continuous Learning</b> - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.</li><li><b>
Job Knowledge</b> - Exhibits competency in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.</li><li><b>
Use of Technology</b> - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.</li></ul></div><p></p><p><b><br>
Teamwork</b></p><div><ul><li><b>
Conflict Resolution</b> - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses interpersonal and negotiation skills to resolve conflicts.</li><li><b>
Cooperation</b> - Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.</li><li><b>
Teamwork</b> - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.</li><li><b>
Collaborative Leadership</b> - Builds relationships; handles conflict in a constructive manner; works with employees to resolve issues.</li><li><b>
Achievement-Oriented Leadership</b> - Identifies challenges and addresses them directly; sets an example.</li></ul></div><p><b>
PHYSICAL DEMANDS</b></p><p>
While performing the duties of this position, the employee is <b><i>frequently required</i></b> (50 to 100% of the time) to:</p><div><ul><li>
Stand at the front desk.</li><li>
Walk the community.</li><li>
Bend, stoop, squat, or kneel to perform routine housekeeping duties such as picking up debris.</li><li>
Climb stairs to access upper level units and interior units with multiple levels. May need to climb or work from a ladder.</li><li>
Push or pull to move equipment, appliances, and open or close doors.</li><li>
Reach above shoulders to perform routine maintenance repairs, stock, and remove equipment.</li><li>
Grasp, grip, turn hands, and have finger dexterity to handle sharp objects, maintenance tools, open and close ladders, use telephone/pager/two-way radio.</li><li>
Talk or hear when interacting with residents, management, or other visitors to the community, both in person and on the phone.</li></ul></div><p><b>
Lifting Requirements</b></p><p>
While performing the duties of this position, the employee is required to lift, move, and carry items such as mail, supplies, packages, ladders, cases of paper, soda, or water according to the following frequency:</p><div><ul><li>
Between 1-25 lbs.: Constant Need (50 to 100%)</li><li>
Between 25-75 lbs.: Occasional Need (1 to 33%)</li><li>
Between 75-150 lbs.: Rare Need (less than 1%)</li><li>
Over 150 lbs.: Rare Need (less than 1%)</li></ul></div><p>
Lifting and carrying weights exceeding 50 pounds is accomplished with assistance from one or more persons and using appropriate equipment such as carts. Personal protective equipment, such as a back brace, must be worn when needed.</p><p><b>
Vision Requirements</b></p><p>
Specific vision abilities <b>frequently required</b> (50 to 100% of the time) by this job include close vision, color vision, depth perception, and ability to adjust focus to:</p><div><ul><li>
Observe cleanliness or maintenance issues throughout the community.</li><li>
Complete forms, review reports, and enter data on the computer.</li><li>
Observe areas needing attention or correction.</li><li>
Read cautionary labels and respond to written instructions from management.</li></ul></div><p><b>
Speaking and Hearing Requirements</b></p><p>
Specific speaking and hearing abilities <b>frequently required</b> (50 to 100% of the time) by this job.</p><div><ul><li>
Verbally communicate via telephone and in person with staff, residents, vendors, etc., for the purpose of receiving information and or direction.</li><li>
Express or exchange ideas by means of the spoken word.</li><li>
Ability to receive detailed information through oral communication.</li></ul></div><p></p><p><b><br>
SCHEDULE</b></p><p>
May be scheduled for morning, afternoon, or evening shifts during the regular workweek and on weekends.</p><p><b>
TRAVEL</b></p><p>
Some travel may be required.</p><p><b>
WORK ENVIRONMENT</b></p><p>
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. The noise level in the work environment is usually quiet.</p><p><b>
REASONABLE ACCOMMODATION</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job duties, qualifications, work environment, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></div>

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