online merchandising manager

Perfume Unlimited LLC

<p><b>Job Summary</b></p><p>We are seeking an experienced and results-driven <b>Retail Manager</b> to oversee retail operations, drive sales performance, and ensure exceptional customer service across assigned stores. The ideal candidate will be responsible for leading store teams, achieving business targets, maintaining operational excellence, and ensuring compliance with company policies and brand standards.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee the daily operations of assigned retail stores to ensure smooth and efficient business performance.</li><li>Drive sales growth by achieving monthly, quarterly, and annual sales targets.</li><li>Monitor store performance through sales analysis, KPIs, and productivity reports.</li><li>Lead, coach, motivate, and develop Store Managers and retail staff to maximize performance.</li><li>Ensure high standards of customer service and promptly resolve customer complaints.</li><li>Conduct regular store visits to ensure compliance with company policies, SOPs, and brand standards.</li><li>Ensure visual merchandising standards are consistently maintained across all stores.</li><li>Monitor inventory levels, stock movements, and coordinate with the warehouse to maintain optimum stock availability.</li><li>Review sales, inventory, and operational reports and provide recommendations for business improvement.</li><li>Manage store staffing requirements, employee attendance, scheduling, and performance evaluations.</li><li>Coordinate promotional campaigns, product launches, and seasonal activities with the marketing team.</li><li>Control operational expenses and ensure cost-effective store management.</li><li>Ensure compliance with cash handling procedures, security policies, and health &amp; safety regulations.</li><li>Collaborate with the HR Department on recruitment, onboarding, training, disciplinary matters, and employee engagement.</li><li>Maintain regular communication with Head Office by providing operational updates, reports, and business insights.</li><li>Identify opportunities to improve customer experience, operational efficiency, and overall profitability.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.</li><li>Minimum <b>5&ndash;8 years</b> of experience in retail operations, with at least <b>3 years</b> in a Retail Manager or similar leadership role.</li><li>Strong leadership, people management, and coaching skills.</li><li>Proven track record of achieving sales targets and driving business growth.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Strong knowledge of retail operations, inventory management, and visual merchandising.</li><li>Proficiency in Microsoft Office and retail POS/ERP systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and manage multiple store operations.</li><li>Valid UAE driving license is an advantage.</li><li><b>Immediate joiners are highly preferred.</b></li></ul><p><b>Key Competencies</b></p><ul><li>Leadership &amp; Team Management</li><li>Retail Operations</li><li>Sales &amp; Business Development</li><li>Customer Service Excellence</li><li>Inventory &amp; Stock Management</li><li>Performance Management</li><li>Business Analysis &amp; Reporting</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving &amp; Decision Making</li><li>Time Management</li></ul><p>Pay: Up to AED15,000.00 per month</p><p>Work Location: In person</p>

Retail Manager (Perfume and Cosmetics Experience Only)

Hermès

<div><p><b>Responsibilities
</b></p><p><b>People Development &amp; Team Management
</b></p><ul><li>Participate in the recruitment, selection, and onboarding of new team members
</li><li>Provide daily supervision, coaching, and support to the sales team.
</li><li>Organize and lead daily morning briefings and team communication sessions.
</li><li>Drive team engagement and support the achievement of individual and store sales objectives.
</li><li>Assess team performance and identify high-potential talent.
</li><li>Create and implement individual development plans and performance improvement plans when required.
</li><li>Conduct monthly touch-base meetings and annual performance evaluations.
</li><li>Lead the sales team within assigned m&eacute;tiers and support overall boutique leadership in the absence of other Floor Managers.
</li><li>Foster a culture of collaboration, accountability, integrity, and mutual respect.
</li><li>Recognize individual and team achievements and celebrate success.
</li>Promote continuous learning through product knowledge and service excellence training.<br>
<li>
</li></ul><p></p><p><b>Sales &amp; Client Experience
</b></p><ul><li>Maintain a strong and visible leadership presence on the sales floor through Manager on Duty (MOD) coverage.
</li><li>Ensure exceptional client experience and embody the Herm&egrave;s service philosophy.
</li><li>Coach teams on clientelling, relationship building, and luxury selling techniques.
</li><li>Identify commercial opportunities through weekly business reviews by m&eacute;tier.
</li><li>Monitor deliveries, special orders, and key business drivers.
</li><li>Take ownership of achieving annual sales objectives for assigned product categories.
<br>
Monitor CRM performance and ensure quality client capture and engagement.
</li><li>Build and maintain relationships with top clients and support strategic client initiatives.
</li><li>Make key business decisions and oversee store operations during Store Director visits and travel periods.
</li>Drive cross-selling and maximize opportunities across product categories.<br>
<li>
</li></ul><p></p><p><b>Operations &amp; Compliance
</b></p><ul><li>Ensure all company policies, procedures, and operational standards are consistently implemented and followed.
</li><li>Complete Daily Sales Reports accurately and provide qualitative business insights.
</li><li>Anticipate staffing requirements and manage scheduling effectively.
</li><li>Monitor attendance, vacation planning, and workforce management in partnership with HR and Sales &amp; Service Support teams.
</li><li>Support stock management, inventory controls, and operational processes.
</li><li>Maintain a safe, compliant, and highly organized boutique environment.
</li>Ensure accurate execution of audits, stock takes, and operational controls.<br>
<li>
</li></ul><p></p><p><b>Product &amp; Business Management
</b></p><ul><li>Manage assigned m&eacute;tiers/product categories across sales performance, inventory, training, and visual merchandising.
</li><li>Analyze sales trends and market opportunities to provide buying recommendations.
</li><li>Partner with Visual Merchandising teams to optimize product presentation and support commercial priorities.
</li><li>Monitor stock levels, sell-through, replenishment needs, and stock rotation.
</li><li>Ensure team members maintain strong product knowledge and effectively communicate Herm&egrave;s craftsmanship and heritage.
</li>Identify business opportunities and develop action plans to improve category performance<br>
<li>
</li></ul><p></p><p><b>Measures of success
</b></p><ul><li>Achievement of sales and profitability targets for assigned m&eacute;tiers/product categories.
</li><li>Delivery of exceptional client experience, resulting in strong client loyalty and CRM performance.
</li><li>Development and engagement of a high-performing team through effective coaching, feedback, and talent management.
</li><li>Maintenance of operational excellence, including compliance with company policies, scheduling, reporting, and stock management.
</li><li>Effective management of inventory, sell-through, and product availability to support business objectives.
</li>Demonstration of leadership, integrity, and accountability while fostering a positive and collaborative team culture.<br>
<li>
</li></ul><p></p><p><b>EXPERIENCE
</b></p><ul><li>Minimum 5+ years of experience in luxury retail, premium fashion, hospitality, or a client-focused environment.
</li><li>Previous management or leadership experience with responsibility for people development.
</li><li>Proven track record of achieving and exceeding sales targets.
</li><li>Strong experience in clienteling and relationship management.
</li><li>Experience conducting performance reviews, coaching, and talent development.
</li><li>Sound understanding of retail operations, inventory management, and visual merchandising.
</li><li>Strong analytical skills with the ability to interpret business performance indicators.
</li><li>Excellent communication and stakeholder management skills.
</li><li>Deep appreciation for luxury service standards and client experience.</li></ul></div>

Head of Fashion Accessories, Silk & Beauty

Apres Restaurant LLC

<p>1. JOB PURPOSE</p><p>The Branch Manager &ndash; OPUS is responsible for the overall day-to-day management, operational excellence, sales performance, guest experience, team leadership, and profitability of the OPUS branch located at Premium location in Abu Dhabi.</p><p>The role is responsible for maintaining the premium OPUS brand standards while ensuring smooth coordination with Hotel management and operations. The Branch Manager will lead the team to achieve sales targets, deliver exceptional customer service, control costs and inventory, and maximize commercial opportunities within the location.</p><p>2. KEY RESPONSIBILITIESA. Branch Operations</p><ul><li>Manage the complete day-to-day operation of the OPUS branch.</li><li>Ensure the branch opens and closes according to approved operating procedures and timings.</li><li>Maintain high standards of cleanliness, presentation, grooming, merchandising, and service.</li><li>Ensure all company policies, SOPs, health and safety requirements, and hotel operational requirements are followed.</li><li>Conduct daily opening and closing checks.</li><li>Monitor branch activities and resolve operational issues promptly.</li><li>Coordinate with Hotel management regarding operational requirements, events, VIP visits, and special activities.</li><li>Ensure the branch is always ready for VIP guests and high-profile events.</li></ul><p>B. Sales &amp; Revenue Management</p><ul><li>Achieve monthly and annual sales and revenue targets.</li><li>Monitor daily sales performance and identify opportunities to increase revenue.</li><li>Drive upselling, cross-selling, and premium product sales.</li><li>Monitor Average Order Value (AOV) and customer conversion.</li><li>Develop opportunities for corporate orders, gifting, events, weddings, Ramadan, festive occasions, and other activations.</li><li>Review daily, weekly, and monthly sales reports.</li><li>Take corrective action when sales performance is below target.</li><li>Build strong relationships with repeat and high-value customers.</li></ul><p>C. Customer Experience</p><ul><li>Deliver a luxury and personalized customer experience consistent with OPUS standards.</li><li>Personally handle VIP and high-value customers when required.</li><li>Monitor customer feedback and ensure complaints are resolved professionally and promptly.</li><li>Ensure staff demonstrate excellent product knowledge and selling skills.</li><li>Maintain a customer-focused culture within the branch.</li><li>Develop and maintain relationships with regular customers and corporate clients.</li></ul><p>D. Team Management</p><ul><li>Lead, supervise, and motivate all branch employees.</li><li>Prepare staff schedules and ensure appropriate manpower coverage.</li><li>Monitor attendance, punctuality, grooming, and discipline.</li><li>Conduct daily briefings and regular performance discussions.</li><li>Set individual and team KPIs.</li><li>Identify training requirements and coordinate training with the relevant departments.</li><li>Ensure employees have adequate product and brand knowledge.</li><li>Conduct performance evaluations and recommend development plans.</li><li>Address staff performance and disciplinary matters in coordination with HR.</li></ul><p>E. Inventory &amp; Stock Control</p><ul><li>Monitor daily stock levels and product availability.</li><li>Ensure accurate receiving, storage, display, and issuing of products.</li><li>Monitor fast-moving and slow-moving products.</li><li>Minimize wastage, damages, expiry, and stock discrepancies.</li><li>Conduct regular stock counts and support monthly stock audits.</li><li>Ensure proper handling and storage of flowers, cakes, chocolates, gifts, packaging, and other products as applicable.</li><li>Coordinate replenishment with the production, procurement, and warehouse teams.</li><li>Report stock shortages and discrepancies immediately.</li></ul><p>F. Visual Merchandising &amp; Brand Standards</p><ul><li>Maintain OPUS luxury brand standards throughout the branch.</li><li>Ensure all products are presented according to approved visual merchandising guidelines.</li><li>Maintain attractive displays and seasonal/festive presentations.</li><li>Ensure packaging, uniforms, signage, and customer-facing materials meet OPUS standards.</li><li>Coordinate with the marketing team for campaigns, activations, and promotional activities.</li><li>Protect the reputation and premium positioning of the OPUS brand.</li></ul><p>G. Financial &amp; Cost Control</p><ul><li>Monitor branch revenue, expenses, wastage, and profitability.</li><li>Ensure all transactions are properly recorded through the POS system.</li><li>Monitor cash handling and ensure compliance with company procedures.</li><li>Review daily cash and sales reconciliation.</li><li>Control operational expenses within approved budgets.</li><li>Identify opportunities to reduce wastage and improve profitability.</li><li>Report financial and operational variances to management.</li></ul><p>H. Events &amp; Hotel team Coordination</p><ul><li>Coordinate with hotel management for hotel/property events and activations.</li><li>Support VIP visits, weddings, corporate events, festive activations, and internal hotel requirements.</li><li>Identify opportunities to increase OPUS sales through hotel's guest, event, and corporate network.</li><li>Ensure timely execution of special orders and event requirements.</li><li>Maintain professional communication with hotel departments and management.</li></ul><p>I. Reporting &amp; Administration</p><ul><li>Prepare daily sales and operational reports.</li><li>Submit weekly performance updates to management.</li><li>Monitor branch KPIs and prepare action plans where required.</li><li>Maintain accurate records for attendance, stock, sales, wastage, complaints, and operational incidents.</li><li>Ensure all required documents and reports are completed on time.</li><li>Escalate operational, financial, staffing, or customer-related issues to management.</li></ul><p>3. DAILY / WEEKLY RESPONSIBILITIES</p><p><b>Daily</b></p><ul><li>Conduct opening operational checks.</li><li>Conduct staff briefing and review daily sales targets.</li><li>Monitor sales, customer service, and product availability.</li><li>Check product quality and presentation.</li><li>Monitor staff attendance and grooming.</li><li>Review stock levels and replenishment requirements.</li><li>Handle customer feedback and complaints.</li><li>Coordinate with hotel operations when required.</li><li>Review daily sales and cash reconciliation.</li></ul><p><b>Weekly</b></p><ul><li>Review branch sales performance against targets.</li><li>Review staff performance and manpower requirements.</li><li>Review inventory movement and wastage.</li><li>Monitor customer feedback.</li><li>Review upselling and AOV performance.</li><li>Submit weekly operational and sales reports.</li><li>Identify business development opportunities.</li></ul><p>4. KEY PERFORMANCE INDICATORS (KPIs)</p><ul><li>Achievement of monthly and annual sales targets.</li><li>Revenue growth.</li><li>Average Order Value (AOV).</li><li>Gross profit and branch profitability.</li><li>Customer satisfaction and complaint resolution.</li><li>Customer retention and repeat business.</li><li>Stock accuracy.</li><li>Reduction in wastage and damages.</li><li>Staff attendance and productivity.</li><li>Staff turnover and training completion.</li><li>Compliance with OPUS and hotel operational standards.</li><li>Successful execution of events and activations.</li></ul><p>5. QUALIFICATIONS &amp; EXPERIENCE</p><ul><li>Bachelor's degree or diploma in Hospitality, Business Administration, Retail Management, or a related field preferred.</li><li>Minimum <b>3&ndash;5 years of experience</b> in branch management, retail, luxury hospitality, F&amp;B, gifting, lifestyle, or a similar customer-facing business.</li><li>Previous experience managing a premium/luxury brand is highly preferred.</li><li>Experience in the UAE hospitality or retail industry is an advantage.</li><li>Proven experience in achieving sales targets and managing teams.</li><li>Strong knowledge of POS, inventory, sales reporting, and basic financial controls.</li></ul><p>6. REQUIRED SKILLS &amp; COMPETENCIES</p><ul><li>Strong leadership and people-management skills.</li><li>Excellent customer service and communication skills.</li><li>Strong sales and commercial awareness.</li><li>Ability to work in a luxury hospitality environment.</li><li>Strong organizational and problem-solving skills.</li><li>Good knowledge of inventory and stock control.</li><li>Ability to analyze sales and operational reports.</li><li>Excellent English communication skills; Arabic is an advantage.</li><li>Professional appearance and strong interpersonal skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong attention to detail and brand standards.</li></ul><p>7. WORKING RELATIONSHIPS</p><p><b>Internal:</b></p><ul><li>Brand Manager</li><li>Operations Manager</li><li>HR Department</li><li>Finance Department</li><li>Procurement &amp; Warehouse</li><li>Production Team</li><li>Marketing Team</li><li>Sales Team</li></ul><p><b>External:</b></p><ul><li>Hotel Management and Departments</li><li>Corporate Clients</li><li>VIP Customers</li><li>Event Partners</li><li>Suppliers and Service Providers</li></ul><p>8. AUTHORITY &amp; ACCOUNTABILITY</p><p>The Branch Manager is accountable for the overall operational and commercial performance of the OPUS branch at premium hotel Abu Dhabi and is expected to take ownership of branch performance, customer experience, team productivity, inventory control, and compliance with company and hotel standards.</p><p>The Branch Manager must escalate significant financial, operational, employee, customer, safety, or reputational matters to the relevant management immediately.</p><p>9. GENERAL RESPONSIBILITIES</p><ul><li>Maintain confidentiality of company and customer information.</li><li>Follow all company policies, procedures, and SOPs.</li><li>Comply with UAE labour, health and safety, and applicable regulatory requirements.</li><li>Maintain professional conduct at all times.</li><li>Protect company assets, products, equipment, and brand reputation.</li><li>Perform any other duties reasonably assigned by management in line with the position.</li></ul><p>Pay: AED7,000.00 - AED15,000.00 per month</p><p>Work Location: In person</p>

Branch Manager

Scope Investment

<h2>About the Company</h2><p> </p><p>Al Boom Marine is a well-established marine and leisure company in the GCC, offering a wide range of marine products, equipment, water sports, and lifestyle solutions. With a strong focus on quality, customer service, and industry expertise, the company serves both marine enthusiasts and professional customers.</p><h2> </h2><h2>About the Role</h2><p> </p><p>The Sales Associate is responsible for delivering an excellent in-store customer experience while supporting the achievement of sales targets. The role involves understanding customer needs, recommending suitable products, maintaining strong product knowledge, and ensuring the store is presented and operated to high standards.</p><p> </p><h2>Job Responsibilities</h2><h3> </h3><h3>1. Customer Service &amp; Sales</h3><ul><li>Greet customers warmly and assist them in identifying their needs and preferences.</li><li>Deliver excellent customer service by providing product information, offering alternatives, and cross-selling or upselling products.</li><li>Maintain in-depth knowledge of the store’s product range, ongoing promotions, and brand initiatives.</li><li>Handle customer inquiries and complaints professionally, escalating when necessary.</li><li>Achieve and exceed individual and store-level sales targets (KPIs) on a daily, weekly, and monthly basis.</li></ul><h3> </h3><h3>2. Store Operations</h3><p> </p><ul><li>Ensure merchandise is displayed and replenished in accordance with visual merchandising standards.</li><li>Maintain cleanliness, organization, and overall appearance of the store and fitting rooms.</li><li>Follow stock management processes, including receiving, price tagging, and storing products.</li><li>Assist in periodic stock takes, inventory audits, and reporting of discrepancies.</li></ul><h3> </h3><h3>3. Cash Handling</h3><p> </p><ul><li>Operate the POS (Point of Sale) system efficiently.</li><li>Accurately process customer transactions, returns, and exchanges.</li><li>Handle cash and card transactions in compliance with company policies and procedures.</li></ul><h3> </h3><h3>4. Team Collaboration</h3><p> </p><ul><li>Proactively engage in team meetings, sales huddles, and product knowledge sessions to stay aligned with store goals and initiatives.</li><li>Communicate operational challenges, customer feedback, or product-related issues promptly to the Store Manager to support continuous improvement and customer satisfaction.</li></ul><h2> </h2><h2>Job Requirements</h2><p> </p><ul><li>Previous experience in retail sales or customer service, preferably in a premium retail, marine, sports, or lifestyle environment.</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Confident and proactive approach to selling and achieving sales targets.</li><li>Good product-learning ability and willingness to develop knowledge of marine and leisure products.</li><li>Ability to identify customer needs and recommend appropriate products or alternatives.</li><li>Basic knowledge of POS systems, cash handling, and retail store operations.</li><li>Good organizational skills with strong attention to detail.</li><li>Ability to work effectively as part of a team in a fast-paced retail environment.</li><li>Flexible to work weekends, public holidays, and varied shifts when required.</li><li>Fluency in English<strong> </strong>would be an advantage.</li></ul>

Sales Associate - Retail (Oman)

<h2>About the Company</h2><p> </p><p>Al Boom Marine is a well-established marine and leisure company in the UAE, offering a wide range of marine products, equipment, water sports, and lifestyle solutions. With a strong focus on quality, customer service, and industry expertise, the company serves both marine enthusiasts and professional customers.</p><h2> </h2><h2>About the Role</h2><p> </p><p>The Sales Associate is responsible for delivering an excellent in-store customer experience while supporting the achievement of sales targets. The role involves understanding customer needs, recommending suitable products, maintaining strong product knowledge, and ensuring the store is presented and operated to high standards.</p><p> </p><h2>Job Responsibilities</h2><h3> </h3><h3>1. Customer Service &amp; Sales</h3><ul><li>Greet customers warmly and assist them in identifying their needs and preferences.</li><li>Deliver excellent customer service by providing product information, offering alternatives, and cross-selling or upselling products.</li><li>Maintain in-depth knowledge of the store’s product range, ongoing promotions, and brand initiatives.</li><li>Handle customer inquiries and complaints professionally, escalating when necessary.</li><li>Achieve and exceed individual and store-level sales targets (KPIs) on a daily, weekly, and monthly basis.</li></ul><h3> </h3><h3>2. Store Operations</h3><p> </p><ul><li>Ensure merchandise is displayed and replenished in accordance with visual merchandising standards.</li><li>Maintain cleanliness, organization, and overall appearance of the store and fitting rooms.</li><li>Follow stock management processes, including receiving, price tagging, and storing products.</li><li>Assist in periodic stock takes, inventory audits, and reporting of discrepancies.</li></ul><h3> </h3><h3>3. Cash Handling</h3><p> </p><ul><li>Operate the POS (Point of Sale) system efficiently.</li><li>Accurately process customer transactions, returns, and exchanges.</li><li>Handle cash and card transactions in compliance with company policies and procedures.</li></ul><h3> </h3><h3>4. Team Collaboration</h3><p> </p><ul><li>Proactively engage in team meetings, sales huddles, and product knowledge sessions to stay aligned with store goals and initiatives.</li><li>Communicate operational challenges, customer feedback, or product-related issues promptly to the Store Manager to support continuous improvement and customer satisfaction.</li></ul><h2> </h2><h2>Job Requirements</h2><p> </p><ul><li>Previous experience in retail sales or customer service, preferably in a premium retail, marine, sports, or lifestyle environment.</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Confident and proactive approach to selling and achieving sales targets.</li><li>Good product-learning ability and willingness to develop knowledge of marine and leisure products.</li><li>Ability to identify customer needs and recommend appropriate products or alternatives.</li><li>Basic knowledge of POS systems, cash handling, and retail store operations.</li><li>Good organizational skills with strong attention to detail.</li><li>Ability to work effectively as part of a team in a fast-paced retail environment.</li><li>Flexible to work weekends, public holidays, and varied shifts when required.</li><li>Fluency in English; additional languages, particularly <strong>Arabic or Russian, would be an advantage</strong>.</li></ul>

Sales Associate - Retail

Al-Futtaim

<div><p><b>Job Requisition ID: </b>180777</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the Role</b></p><br>
<p></p>
<p>
The Head of Digital will be accountable for the entire Digital operations across all MENA regions to deliver sales and profit targets whilst providing a market-leading customer experience.</p>
<p>
The job holder is responsible for developing the current digital operation, ecosystem, and customer journey while spearheading growth and innovation across all digital channels. The role holder will ensure service excellence, operational efficiency, and commercial success while meeting business objectives in line with budget and company business plans for the entire MENA region.</p>
<p>
The role holder is responsible for managing all Digital channels including the Retail App, eCommerce websites, Marketplace partnerships, Omnichannel initiatives, and external strategic digital partnerships operating across the UAE, Oman, Bahrain, Qatar, Kuwait, KSA, and Egypt.</p>
<p>
The job holder will be responsible for the entire Digital operation from strategy, customer experience, technology, and processes through to trade performance, commercial planning, financial profitability, vendor management, legal compliance, and overall performance in collaboration with the Digital MD and Retail Leadership Team.</p>
<p>
The individual will form part of the Retail Leadership Team and operate across all functions to ensure consistency, economies of scale, innovation, and performance across each territory.</p>
<p>
This position is critical to the success of the Retail MENA operations which include overall business growth, omnichannel development, customer acquisition and retention, and the continued shift in customer shopping habits. This will be achieved through holding end-to-end P&amp;L accountability and delivering best-in-class digital experiences.</p>
<p>
The role is responsible for stakeholder engagement with the Principal, Retail functional leads, Central Retail teams, Technology, and Digital functions.</p><br>
<p></p>
<p><b>
What You Will Do</b></p>
<p><b>
Strategy &amp; Business Development</b></p>
<ul>
<li><div><ul><li>Develop, build, and lead the Retail Digital Strategy and roadmap for business development.</li>
<li>Focus on expanding brand presence, driving profitable growth, and aligning with group priorities.</li>
<li>Understand digital trends across each region and ensure the business remains relevant, innovative, and competitive.</li>
<li>Continually explore opportunities to enhance customer experience, loyalty, personalization, and data-driven decision-making.</li>
<li>Recognize new commercial opportunities within a retail environment to grow sales and market share.</li>
<li>Build and develop the Digital team, capabilities, and operating model to support future growth.</li></ul></div></li><br>
</ul>
<p></p><p><b>Trade &amp; Operations</b></p>
<ul>
<li><div><ul><li>Manage and trade digital platforms across multiple markets throughout the MENA region.</li>
<li>Ensure digital merchandising excellence across all online channels.</li>
<li>Deliver market-specific solutions that drive localization, customer engagement, and conversion.</li>
<li>Ensure promotional and marketing activities drive sales growth, profitability, and customer loyalty.</li>
<li>Leverage the commercial calendar and business priorities to ensure consistency and operational excellence across territories.</li>
<li>Lead digital platform developments, upgrades, and migrations to enhance capability and customer experience.</li>
<li>Broaden digital footprint through strategic marketplace and third-party partnerships.</li>
<li>Explore new digital channels and business opportunities to drive incremental revenue.</li>
<li>Drive omnichannel initiatives including Click &amp; Collect, Ship from Store, Endless Aisle, and store-integrated digital experiences.</li>
<li>Lead digital-first development for new store openings and customer engagement initiatives.</li>
<li>Drive awareness, adoption, and engagement of digital channels through training, development, and continuous improvement.</li>
<li>Drive customer engagement and feedback through NPS, VOC, analytics, and customer insights across each market.</li>
<li>Ensure operational excellence through monitoring performance metrics, service levels, and customer satisfaction indicators.</li></ul></div></li><br>
</ul>
<p></p><p><b>Financial and Business Planning</b></p>
<ul>
<li><div><ul><li>Manage stakeholders effectively across Retail Operations, Merchandising, Buying, Marketing, Finance, Technology, and Logistics to deliver KPIs in line with the sales plan and budgeted costs.</li>
<li>Build and deliver annual budgets aligned with the business plan.</li>
</ul>
</div></li></ul><p><b>Budgets are as below:</b></p>
<ul>
<li><div><ul><li>eCommerce Website</li>
<li>Retail Mobile Application</li>
<li>Marketplace &amp; Third-Party Partnerships</li>
<li>Omnichannel Initiatives</li>
<li>Customer Acquisition &amp; Digital Marketing Investment</li>
<li>Platform Development &amp; Technology Enhancements</li>
<li>Digital Transformation Projects</li>
<li>Conduct feasibility studies for new markets, channels, and expansion opportunities.</li>
</ul>
</div></li></ul><p><b>Projects:</b></p>
<ul>
<li><div><ul><li>Digital Platform Migration</li>
<li>Omnichannel Transformation</li>
<li>Customer Experience Enhancement Programs</li>
<li>Technology &amp; Automation Initiatives</li>
<li>Marketplace Expansion</li>
<li>New Market Entry Assessments</li>
<li>Identify and deliver new digital initiatives.</li></ul></div></li><br>
</ul>
<p></p><p><b>People</b></p>
<ul>
<li><div><ul><li>Work with HRBP to deliver people solutions that create employee engagement and ensure compliance with HR policies and local legislation.</li>
<li>Develop succession plans to sustain continuity and talent development.</li>
<li>Maintain a training and development programme to ensure the team receives appropriate learning and capability-building opportunities.</li>
<li>Role model Retail and Al-Futtaim Leadership Competencies and Way Behaviours as a senior leader.</li>
<li>Build, coach, and develop teams across each region whilst ensuring a strong talent pipeline.</li>
<li>Ensure clear goals, objectives, and accountabilities are communicated throughout the digital organization.</li>
<li>Drive a &quot;Digital as Usual&quot; mindset throughout the wider Retail business.</li></ul></div></li><br>
</ul>
<p></p><p><b>Corporate and Brand</b></p>
<ul>
<li><div><ul><li>Promote Brand and Corporate Values throughout the Digital function and ways of working across Retail and support functions.</li>
<li>Ensure compliance with all relevant legislation, regulations, security standards, and corporate governance practices.</li>
<li>Partner with Retail functions to develop best practices and maintain effective working relationships.</li>
<li>Regularly and proactively communicate with brand principals and key stakeholders to ensure strong partnerships.</li>
</ul>
</div></li></ul><ul><li>Work with internal and external stakeholders to resolve issues and identify opportunities to improve performance, customer experience, and profitability.</li></ul><br>
<p></p>
<p><b>
Required Skills to be Successful</b></p>
<ul>
<li>Proven track record of success in managing end-to-end Digital operations to budget and timeline.</li>
<li>Strong working knowledge across Digital ecosystems, eCommerce platforms, mobile applications, marketplace operations, and backend integrations.</li>
<li>Strong stakeholder management and engagement skills.</li>
<li>Up-to-date knowledge of digital retail trends, omnichannel best practices, and emerging technologies.</li>
<li>Experience managing and leading teams across multiple locations and markets.</li>
<li>Demonstrated ability to deliver financial budgets and key performance indicators.</li>
<li>Strong understanding of customer insights, analytics, and customer-centric retailing.</li>
<li>Strong leadership and people management skills.</li>
<li>Excellent time management and prioritization skills.</li>
<li>Fact-based, assertive, and respectful decision-making approach.</li>
<li>Strong problem-solving, conflict management, and decision-making capability.</li>
<li>High levels of motivation, resilience, and accountability.</li>
<li>Ability to act as a change agent within the organization.</li>
<li>Strong customer centricity and ownership mindset.</li>
<li>Commitment to continuous improvement and innovation.</li>
<li>Strong commercial and financial acumen.</li>
<li>Competent in MS Office, ERP systems, Digital platforms, and analytics tools.</li>
<li>Experience leading complex multi-country digital and omnichannel operations.</li>
<li>Excellent communication, presentation, and influencing skills.</li></ul><br>
<p></p>
<p><b>
What Equips You for the Role</b></p>
<ul>
<li>Bachelor's Degree in Business, Marketing, Digital Commerce, Retail Management, Technology, or equivalent.</li>
<li>10+ years of experience within Digital Commerce, Omnichannel Retail, eCommerce, Digital Transformation, or related fields.</li>
<li>Significant experience managing all aspects of Digital including Trade, Customer Experience, Commercial Operations, Team Leadership, Training &amp; Development, Process Design, and Operational Management.</li>
<li>Experience building Digital roadmaps, strategy, and transformation plans.</li>
<li>Proven P&amp;L Accountability and ownership.</li>
<li>Strong analytical and problem-solving capability with high attention to detail.</li>
<li>Experience leading regional or multi-country Digital operations within a retail environment.</li>
<li>Demonstrated success driving growth, profitability, customer experience, and digital transformation initiatives.</li></ul><p></p><p><b><br>
About Al-Futtaim Retail</b></p>
<p>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.<br>
<br>
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;</p></div><p></p>

Head of Digital

tostatto cafe

<p><b>Location:</b> Khalifa City, Abu Dhabi<br/><b>Job Type:</b> Permanent / Full-Time<br/><b>Salary:</b> Up to AED 3,500 per month (All-Inclusive)</p><p>We are looking for an experienced <b>Typist cum HR Assistant</b> with strong knowledge of UAE government procedures and online portals. The candidate will be responsible for processing employee and company-related government transactions and providing administrative support to the HR Manager.</p><p>Key Responsibilities</p><ul><li>Process employee <b>work permits, labour contracts, visas, renewals, cancellations and status changes</b> through relevant UAE government portals.</li><li>Handle <b>Emirates ID, medical fitness and other employee-related government applications</b>.</li><li>Process and follow up on <b>Trade License renewals/amendments, Establishment Cards, employee quota applications</b> and other company-related government transactions.</li><li>Maintain and monitor expiry dates of employee visas, Emirates IDs, labour documents, Trade Licenses, Establishment Cards and other official documents.</li><li>Ensure all government applications, employee records and company documents are accurate and updated at all times.</li><li>Follow up on pending applications and coordinate with relevant government authorities when required.</li><li>Maintain proper records of applications, approvals, receipts and government-related transactions.</li><li>Assist the <b>HR Manager</b> with employee documentation, onboarding/offboarding, filing, letters, reports and other HR administrative tasks.</li><li>Maintain confidentiality of all employee and company information.</li></ul><p>Requirements</p><ul><li>Minimum <b>2&ndash;3 years of relevant UAE experience</b>, preferably in Abu Dhabi.</li><li>Hands-on experience with <b>MOHRE and UAE immigration/residency procedures and government portals</b>.</li><li>Knowledge of <b>Trade License, Establishment Card, employee quota and company-related government procedures</b>.</li><li>Previous experience as a <b>Typist in a Typing Center, HR Assistant, PRO Assistant or Government Relations Assistant</b> preferred.</li><li>Strong typing, computer, documentation and record-management skills.</li><li>Good command of <b>English</b>; Arabic knowledge/typing is an advantage.</li><li>Must be organized, detail-oriented and capable of handling government transactions independently.</li></ul><p><b>Candidates with practical Abu Dhabi government portal experience will be given preference.</b></p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Typist in a Typing Center: 3 years (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul><p>Work Location: In person</p>

Typist cum HR Assistant – Government Relations

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