open claims representative

Glatfelter Insurance Group

<div><p><b>Who We Are</b></p><p>
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate&mdash;the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen&rsquo;s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.</p><p><b>
About the Position</b></p><p>
Glatfelter Insurance Group is seeking an <b>Accident and Sickness Claims Representative </b>who will be responsible for handling emergency service organization claims and specialty benefits from first report to conclusion, with supervision and or direction from the A&amp;S Claims Supervisor or A&amp;S Associate Vice President. Other responsibilities include:</p><ul><li>
Customer satisfaction; seeks to provide the best claim service available in the marketplace.</li><li>
Accomplishing claims service and company standards in areas assigned by management.</li><li>
Setting claim reserves and issuing payments in accordance with assigned financial authority.</li></ul><p>
This position is required to be onsite at our Leader Heights, York, PA office.</p><p><b>
Key Responsibilities</b></p><ul><li>
Handles and/or monitors registration and coverage verification of claims.</li><li>
Handles and /or directs the investigation, negotiation and disposition of assigned claims within authority limits.</li><li>
Demonstrates proficiency in developing targeted questions to obtain specific information during claim interviews.</li><li>
Independently gathers and verifies information and documentation necessary for claims evaluation.</li><li>
Settles claims promptly and equitably. Obtains releases as needed. (E) Authorizes and/or issues checks within the limits of financial authority.</li><li>
Maintain a diary system for assigned open claims to ensure necessary tasks are addressed in a timely manner.</li><li>
Identifies and reviews potentially serious cases and fraud indicators with A&amp;S Claims Supervisor or A&amp;S Claims Manager.</li><li>
Handles the assignment of independent vendors and assures efficient use of vendors.</li><li>
Interprets policy forms and provides opinion on coverage. Considers positions of all interested parties within intent of policy and program.</li><li>
Issues Reservations of Rights and/or denial letters after approval by A&amp;S Claims Supervisor or A&amp;S Manager.</li><li>
Informs claimant, insured or attorney of denials and justifies denial when applicable.</li><li>
Ensures prompt and proper disposition of claims.</li><li>
Represents GIG through continuous countrywide contact with insured, carriers, agents, claimants, attorneys, vendors, etc.</li><li>
Performs other duties as required by management.</li></ul><p><b>
What We&rsquo;re Looking For</b></p><ul><li>
Secondary school diploma or equivalent, college degree, and Associate in Claims designation preferred.</li><li>
Two (2) years experience handling A&amp;S insurance claims, or appropriate transferable concurrent experience in a related field preferred.</li><li>
Moderate knowledge of legal process.</li><li>
Moderate ability to read and interpret insurance policies and make appropriate decisions grounded on those interpretations.</li><li>
Moderate knowledge of insurance coverage and procedures.</li><li>
Moderate knowledge of GIG products and services for emergency service organizations. Ability to communicate effectively, both verbally and in writing.</li><li>
Ability to utilize a PC and related departmental software.</li><li>
Must speak clearly and exhibit the ability to reason and impart information to others. Must be flexible, innovative, self-motivated and able to make sound decisions.</li><li>
Emotional stability and maturity are necessary to deal with the pressure of claims handling.</li><li>
Uses analytical ability and independent judgment within guidelines established by management. Objective in identifying claims elements and translating them to equitable settlements.</li><li>
Ability to compose letters explaining complex issues.</li><li>
Must be able to work independently and prioritize daily tasks in order to meet deadlines. Takes the initiative to continue professional development.</li><li>
Demonstrates teamwork and contributes to improvements and the overall success of the assigned team to achieve unit, department and company goals.</li><li>
Must have or obtain appropriate licenses within an aggressive period of time.</li></ul><p><b>
Why Choose Glatfelter?</b></p><p>
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.</p><p>
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.</p><p><b>
Equal Opportunity Employer</b></p><p>
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission &ndash; creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.</p><p>
Job Grade: 7</p></div><p></p>

A&S Claims Representative

Ohio Mutual Insurance Group

<div></div><div><div><div><div><div><div><b>General Summary</b></div><div><br>
The Field Property Claims Representative work independently in a flexible and fast-paced environment in the field and virtually to investigate, evaluate, negotiate, and resolve claims for our members and customers. This role also complies with company procedures and Fair Claims Practices of each state.</div></div><div><div><b><br>
Essential Functions</b></div><div><br>
<ul><li>
Conducts investigations of property claims.</li><li>
Documents claim activity and supports proper claim resolution.</li><li>
Executes prompt and accurate recording of facts in the claim files.</li><li>
Demonstrates a proactive pursuit of information relevant to the insurance claim in addition to timely and professional communication (verbal and written) with customers regarding their claims.</li><li>
Conducts an analysis of loss information and accurate application of policy terms in addition to an independent review of application coverage forms and endorsements to support fair and accurate claim resolutions.</li><li>
Promptly contacts involved parties to gather initial information; subsequently coordinates onsite appointments or utilizes technology to identify cause of loss and scope of repair.</li><li>
Determines and negotiates settlement amounts, according to policy terms.</li><li>
Supports all loss and expense payments with proper documentation, in compliance with authority and check security procedures.</li><li>
Implements proactive and meaningful methods to progress claim resolution.</li><li>
Maintains an active diary to efficiently review pending files, communicates with involved parties, and conducts appropriate evaluation of Loss Reserves.</li><li>
Keeps apprised of industry trends, related changes in the law, and continuously develops skills relevant to all aspects of Property Claims.</li><li>
Delivers exceptional customer service throughout the duration of a claim. At times, this may include after-hour escalated emergencies and storm response.</li><li>
Maintains proactive agency relations in assigned territory with visits and communication.</li><li>
Utilizes data, technology, and analytics to support appropriate recommendations.</li><li>
Completes expense reports monthly.</li><li>
Attends periodic meetings at the home office and with virtual meetings.</li><li>
Assists in resolving losses in other territories as needed.</li><li>
Periodically handles a large volume of claims during storm events.</li><li>
Performs inspections and tasks for other units and departments as requested.</li><li>
Performs other duties as assigned.</li></ul></div></div><div><div><b><br>
Working Conditions</b></div><div><br>
<ul><li>
Subject to adverse weather conditions and odors occasionally.</li><li>
Sitting in vehicle and standing in the field regularly.</li><li>
Physical activities related to interior and exterior building inspections, including walking and climbing stairs.</li><li>
Working in a variety of climates and conditions.</li><li>
Occasionally working in awkward positions, such as stooping and bending.</li><li>
Lifting and carrying up to 25 pounds.</li><li>
Potential to work evenings and weekends depending on workload and customer needs.</li><li>
Stress associated with meeting deadlines, difficult situations and working with potential irate individuals.</li></ul></div></div><div><div><b><br>
QUALIFICATIONS</b></div></div><div><div><b><br>
Skills and Abilities</b></div><div><br>
<ul><li>
Strong math aptitude.</li><li>
Excellent investigation skills.</li><li>
Ability to write property estimates.</li><li>
High level of independent decision making and reasoning skills.</li><li>
Exceptional verbal and written communication skills to provide customers with clear explanation of claim summary.</li><li>
Strong interpersonal skills for working with other associates, agents, members, various federal or state agencies, and numerous other outside contacts.</li><li>
Demonstrated proficiency in the daily use of office products, software, technology, and business equipment, including computers, cameras, recorders, Excel, Outlook, Word, and a variety of mobile applications.</li><li>
Ability to manage time effectively and work independently with little supervision.</li></ul></div></div><div><div><div><b><br>
Education/</b></div><div><b>
Experience Requirements</b></div></div><div><br>
<ul><li>
College degree or equivalent work experience.</li><li>
Three (3) years of previous property claims and estimating experience.</li><li>
Knowledge of legal and industry terminology.</li><li>
Knowledge of state and federal laws that affect claims.</li><li>
Experience with Xactimate is a plus.</li><li>
Valid and active Ohio Driver&rsquo;s license.</li><li>
Active in insurance-related studies such as AIC, SCLA, CPCU, etc.</li></ul></div></div><div><div><b><br>
SUPERVISION</b></div></div><div><div><b><br>
Supervision Received</b></div><div><br>
<ul><li>
Broad objectives are outlined.</li><li>
Work is judged primarily on overall results with much choice of method.</li><li>
Frequently develops methods to achieve desired results.</li></ul></div></div><div><div><div><b><br>
Supervision</b></div><div><b>
Exercised</b></div></div><div><br>
<ul><li>
None</li></ul></div></div><div><div><b><br>
APPROVALS</b></div></div></div></div></div></div>

Field Property Claim Representative- Columbus Area

Nodak Insurance Company

<div><div><div><b>Summary:</b> We are seeking a detail-oriented Inside Liability Claims Representative to investigate, evaluate, negotiate, and settle complex liability claims within assigned authority. This position plays a key role in providing prompt, professional claim service while maintaining strong relationships with policyholders, agents, attorneys, and others involved in the claim process.<br>
<br>
<b>Essential Duties and Responsibilities:</b></div></div><ul><li><div>
Conduct thorough investigations, gathering statements, medical records, police reports, photographs, and expert testimony as needed.</div></li><li><div>
Analyze coverage and liability issues, interpreting policy language and legal precedent to determine appropriate claim outcomes.</div></li><li><div>
Prepare clear and well-documented claim files, including worksheets, forms, and supporting materials for accurate tracking and follow-up.</div></li><li><div>
Review bills, estimates, and other documentation to ensure accuracy and compliance with policy provisions.</div></li><li><div>
Negotiate fair and timely settlements within authority limits; prepare and present settlement recommendations when additional authority is needed.</div></li><li><div>
Communicate claim decisions and coverage determinations effectively and professionally, including preparing denial documentation when warranted.</div></li><li><div>
Engage external specialists or vendors when necessary to support cost-effective and efficient claim resolution.</div></li></ul><div><div><b>
Authority: </b>Operate within established company policies and claim-handling procedures, exercising sound judgment, initiative, and independence in decision-making.</div><br>
</div><div><div><b>Education &amp; Experience: </b>Bachelor's Degree or equivalent work experience required. Prior insurance claims handling experience strongly preferred.<br>
<b>Promotional potential and organizational progressions: </b>Senior Claim Representative.<br>
<br>
<b>Required Knowledge and Skills:</b></div></div><ul><li>
Communication: Excellent verbal and written communication skills; able to explain complex information clearly and handle sensitive interactions with professionalism and empathy.</li><li>
Technical: Proficient in computer systems, data entry, and claims software; strong organizational, time management, and multitasking abilities.</li><li>
Analytical: Ability to interpret policy language, legal principles, and medical documentation accurately.</li><li>
Decision-Making: Strong problem-solving and judgment skills; comfortable interpreting contracts and applying company policy.</li><li>
Mathematical: Competent in basic math concepts for accurate claim calculations.</li>
Reliability: Consistent attendance, punctuality, and accountability.<br>
<li>
</li></ul><div><div><b>Special Relationships (to other people, internally and externally, cost control, etc.):</b> Has broader personal settlement authority subject to normal supervisory review. Generally, can work independently with normal supervision and accountability for results. Has considerable contact by telephone or in person with claimants, insureds, agents, attorneys, Company personnel, and the general public. Must continually be aware of being a Company representative and<br>
projecting a favorable image. Must have the ability to communicate effectively with upset, angry individuals to resolve disputes and disagreements.</div><br>
</div><div><div><b>Physical Requirements:</b> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must may occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.</div></div><div><div><i>
Nodak Insurance Company complies fully with all federal, state, and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.</i></div></div></div>

Inside Claims Representative

Vanguard Furniture

<p>Position Summary<br/></p><p>The Claims Specialist is responsible for delivering high-quality customer service by managing and resolving claims related to damaged or defective products. This role ensures timely resolution, accurate documentation, and effective coordination with internal teams and external partners to uphold Vanguard&rsquo;s service standards.<br/></p><p>Key Responsibilities<br/></p><p>Communicate with customers via phone and email regarding product damage or defect claims.<br/>Accurately enter and maintain claim details within the CRM system.<br/>Track, expedite, and follow up on replacement orders, repairs, parts, credits, and return authorizations (RAs).<br/>Investigate claims using internal systems and resources, including AS400 and company websites.<br/>Collaborate with Plant Management, Quality Control, Operations, Shipping Managers, Repair Teams, and Supervisors to resolve complex or unresolved issues.<br/>Determine the most effective and cost-efficient resolution, inclusive of client needs, for damage or defects.<br/>Coordinate with freight carriers regarding guaranteed freight issues.<br/>Provide weekly claim status reports to sales representatives.<br/>Participate in weekly claims meetings with Plant managers, inspectors and quality team.<br/></p><p>Essential Skills and Qualifications<br/></p><p>Previous experience in furniture retail, manufacturing, or customer service preferred.<br/>Strong organizational, communication (phone and email), and interpersonal skills.<br/>Demonstrated customer service skills, including needs assessment, problem evaluation, and resolution.<br/>Proficiency in Microsoft Office applications, including Excel, with strong email follow up skills.<br/></p>

CLAIMS

Travelers

<div><p><b>Who Are We?</b></p><p>
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.</p><p></p><p><b>
Compensation Overview</b></p><p>
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.</p><p></p><p><b>
Salary Range</b></p>
$67,000.00 - $110,600.00<p></p><p><b>
Target Openings</b></p>
1<p></p><p><b>
What Is the Opportunity?</b></p>
Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.<p><b>
What Will You Do?</b></p><ul><li>
Handles 1st party property claims of moderate severity and complexity as assigned.</li><li>
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.</li><li>
Broad scale use of innovative technologies.</li><li>
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.</li><li>
Establishes timely and accurate claim and expense reserves.</li><li>
Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.</li><li>
Negotiates with multiple constituents, i.e.; contractors or insured&rsquo;s representatives and conveys claim settlements within authority limits.</li><li>
Writes denial letters, Reservation of Rights and other complex correspondence.</li><li>
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.</li><li>
Meets all quality standards and expectations in accordance with the Knowledge Guides.</li><li>
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.</li><li>
Manages file inventory to ensure timely resolution of cases.</li><li>
Handles files in compliance with state regulations, where applicable.</li><li>
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.</li><li>
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.</li><li>
Identifies and refers claims with Major Case Unit exposure to the manager.</li><li>
Performs administrative functions such as expense accounts, time off reporting, etc. as required.</li><li>
Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.</li><li>
May provides mentoring and coaching to less experienced claim professionals.</li><li>
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.</li><li>
CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.</li><li>
Must secure and maintain company credit card required.</li><li>
In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.</li><li>
On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.</li><li>
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.</li><li>
Perform other duties as assigned.
</li></ul><p><b>What Will Our Ideal Candidate Have?</b></p><ul><li>
Bachelor's Degree.</li>
<li>General knowledge of estimating system Xactimate.</li>
<li>Two or more years of previous outside property claim handling experience.</li>
<li>Interpersonal and customer service skills &ndash; Advanced.</li>
<li>Organizational and time management skills- Advanced.</li>
<li>Ability to work independently &ndash; Intermediate.</li>
<li>Judgment, analytical and decision making skills - Intermediate.</li>
<li>Negotiation skills &ndash; Intermediate.</li>
<li>Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively &ndash;Intermediate.</li>
<li>Investigative skills &ndash; Intermediate.</li>
<li>Ability to analyze and determine coverage &ndash; Intermediate.</li>
<li>Analyze, and evaluate damages &ndash;Intermediate.</li>
<li>Resolve claims within settlement authority &ndash; Intermediate.</li>
<li>Valid passport.</li></ul><p></p><p><b>
What is a Must Have?</b></p><ul><li>
High School Diploma or GED.</li>
<li>One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.</li>
<li>Valid driver's license.</li></ul><p></p><p><b>
What Is in It for You?</b></p><ul><li><b>
Health Insurance</b>: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li><b>
Retirement:</b> Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li><b>
Paid Time Off:</b> Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li><b>
Wellness Program:</b> The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li><b>
Volunteer Encouragement:</b> We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul><p></p><p><b>
Employment Practices</b></p><p>
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
</p><p></p><p>In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.</p><p></p><p>
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.</p><p></p><p>
Travelers reserves the right to fill this position at a level above or below the level included in this posting.</p><p></p><p>
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</p></div>

Outside Property Claim Representative

Auto-Owners Insurance

<div><p>A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.</p><p></p><p><b>
Job Description</b></p><p>
Associate Claims Representatives handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely.</p><p></p><p>
Associate Claims Representatives are enrolled in a structured training program that is designed to promote professional development and advancement within our company through extensive hands-on training, as well as educational resources to gain a strong foundation of industry knowledge. Successful Claims Adjusters will excel in this role and be prepared for future roles within Concord Group Insurance.</p><p></p><p><b>
Responsibilities</b></p><ul><li>
Investigate, evaluate, and settle entry-level insurance claims</li><li>
Study insurance policies, endorsements, and forms to develop foundational product knowledge</li><li>
Learn and comply with Company claim handling procedures</li><li>
Develop claim negotiation and settlement skills</li><li>
Meet and communicate with claimants, legal counsel, and third parties</li><li>
Develop specialized skills including but, not limited to estimating and use of designated computer-based programs for loss adjustment</li></ul><p></p><p><b>
Requirements</b></p><ul><li>
Associate&rsquo;s degree required; bachelor&rsquo;s degree preferred, or equivalent industry exposure/experience</li><li>
Ability to succeed with key training milestones</li><li>
Apply basic problem resolution skills and effective interpersonal skills</li><li>
Read, interpret, and respond to documents such as insurance policies, procedure manuals, and legal documents at a foundational level</li><li>
Accurately solve mathematical problems, including basic geometry (area and volume) and financial statements (such as accuracy in sums and unit costs)</li></ul><p></p><p><b>
Benefits</b></p><p>
At The Concord Group, we&rsquo;re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.
</p><p></p><p><b>Why Concord Group Insurance</b></p><p>
Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.
</p><p></p><p>At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.</p><p></p><p>
Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.</p><p></p><p><b>
Compensation</b></p><p>
We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $50,000 - $65,000.</p><p></p><p><b>
Equal Employment Opportunity</b></p><p>
The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.</p><p></p><p><i>
The Concord Group participates in E-Verify.</i></p></div><p></p>

Associate Claims Representative

Lockton Companies

<div><div><div><div><div><div>Working at Lockton
</div><p>At Lockton, we&rsquo;re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We&rsquo;re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, <b>you belong here.
</b></p></div><div>Secondary locations
<div>Plano
</div></div><div><div><div>Business unit
</div><div>Center Services
</div></div><div><div>Schedule
</div><div>Full-time
</div></div><div><div>Lockton Benefits Offerings
</div><div>Click Here
</div></div><div><div>Workplace
</div><div>In Office
</div></div></div><div></div><div><div><div>Your Responsibilities
</div></div><div><p>Lockton is currently seeking a results-orientated Complex Claims Coordinator who thrives in a fast pace environment
<br>
and constantly strives to improve the client experience.
</p><p><b>ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
</b></p><ul><li>Acquire and maintain clinical and financial data/reporting within excel spreadsheets
</li><li>Analyze and interpret client data warehouse information
</li><li>Assist team with claim projections and underwriting reviews
</li><li>Prepare task lists, reports and presentations as needed
</li><li>Develop and update tracking for project and client deliverables
</li><li>Support team with outreach and communication to claims administrators
</li><li>Comply with HIPAA Standards and protect the confidentiality of data
</li><li>Perform special projects as necessary
</li><li>Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
</li></ul></div></div><div></div><div><div><div><div>Qualifications
</div></div><p><b>EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
</b></p><ul><li>2 or 4-year degree (preferably in health-related field), or equivalent work-related experience
</li><li>Understanding of medical terminology
</li><li>Proficient in Microsoft products (Excel, PowerPoint, Word, Outlook)
</li><li>Excellent verbal and written skills, with proven ability to interact with associates at all levels in the organization
</li><li>Excellent time management and organizational skills with ability to manage changing priorities as needed
</li><li>Knowledge of insurance claims processing and/or medical transcription and records is a plus
</li><li>Previous benefits insurance brokerage/consulting experience preferred
</li><li>Certified Self-Funding Specialist Certification preferred; or must be completed within first 6 months of employment
</li><li>Certification in health related/patient care role preferred (LPN, MA, NST, HHA, EMT)
</li><li>Legally able to work in the United States
</li></ul><p>Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive
<br>
compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes
<br>
health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a
<br>
competitive vacation plan and unrivaled career advancement opportunities.</p><p></p><p><br>
</p></div></div><div><div>Equal Opportunity Statement
</div><p>Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
</p><p>At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
</p></div><div><div><div>About Lockton
</div><p>Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what&rsquo;s right every day.
</p><p>At Lockton, we believe in the power of all people. You belong at Lockton.
</p></div><p></p><div><div>How We Will Support You
</div><p>At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
</p><p>We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.</p><p><br>
</p></div></div><div><div>No Agencies Please
</div><p>Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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</div></div><div></div><div><div><div><div>March 10, 2026
</div>Celebrating Our 2026...
<div>Our continued commitment to young professionals has once again earned us the 2026 Handshake Early Talent Award. This award recognizes our best‑in‑class recruiting strategies, authentic engagement, and dedication to early‑career talent. We are honored to be named one of the top organizations in the insurance industry. At Lockton, we support, recognize, and believe in the next generation of talent &mdash; and we&rsquo;re committed to developing young professionals who will shape the future of our industry. Create your own path We want you to build a career that&rsquo;s truly your own. That&rsquo;s why we offer strong talent development programs, support for certifications and designations, and growth opportunities that help you pursue a career aligned with your purpose and potential. A benefits package designed around you No matter where you are in your career, we offer benefits that support your financial, personal, and professional wellbeing, including a wellness program, mental health resources, a generous 401(k) match, and even pet insurance. Make an impact At Lockton, we take pride in our culture and our commitment to giving back. Our Associate Resource Groups help Associates connect, lead, and celebrate diverse perspectives while driving meaningful change. We also encourage Associates to support the causes that matter most to them through volunteering, donations, and community engagement. As a global company with strong local relationships, Lockton creates space for real‑world, client‑facing experiences. When you start your career here, we help you build a foundation that lasts. Explore your next step: connect with Lockton on Handshake and explore our website.
</div></div></div></div><div></div><div><div><div><div>February 3, 2026
</div>Making an impact: An...
<div>Fundaci&oacute;n Cuenta Conmigo is a nonprofit foundation created to support low-income families with a family member suffering from cancer in the Chilean public health system. Specifically, the foundation assists families navigating the process of their child&rsquo;s cancer treatment. This includes covering expenses and helping address needs that are not supported by the State or other non-governmental institutions. This organization is near and dear to Ana Wainer&rsquo;s heart. Her son, Dante&rsquo;s, close friend, Vicente, was diagnosed with pre-leukemia at age 9. After long and exhausting treatment, he underwent a bone marrow transplant. Unfortunately, it was not successful. Vicente later relapsed with Acute Myeloid Leukemia, &quot;a diagnosis that profoundly changed the lives of his family and of all of us who knew him and accompanied them throughout the process,&rdquo; Ana says. At age 11, after a long and courageous battle, Vincente passed away. &ldquo;Despite the deep sorrow, Vicente left us invaluable life lessons and opened our eyes to a reality that often remains invisible to much of society,&rdquo; Ana says. Shortly after his passing in March 2019, Vicente&rsquo;s parents founded Fundaci&oacute;n Cuenta Conmigo in 2020. Ana was a co-founder of the foundation and served as a volunteer member on the board of directors for three years. Through her role at Lockton, she coordinated activities between Lockton and the foundation as part of their Christmas initiatives since 2022. &ldquo;From the moment I introduced the foundation at Lockton, the company was very open to collaborating and the response was overwhelmingly positive,&rdquo; Ana says. &ldquo;When I invited my colleagues to participate as volunteers, everyone showed a genuine interest in helping in any way needed.&rdquo; Ana&rsquo;s love and dedication towards this foundation have been recognized by Lockton, earning her the Lockton Cares Community Impact Award for the Latin America region. This award celebrates Lockton Associates across the globe who go above and beyond to improve their communities through volunteering and philanthropy. Each recipient can direct a $25,000 donation to a charity of their choice, funded directly by the Lockton family. &ldquo;As first I was genuinely surprised to hear my name, followed by a deep sense of emotion, pride, and gratitude,&rdquo; Ana explains. The award funds were used to purchase a brand-new utility vehicle, which is now used to distribute the various donations the foundation receives and delivers to families undergoing treatment in public hospitals. Donations include food, Christmas gifts, medical supplies, orthopedic equipment, and other essential items as needs arise. Ana had to step down from her role on the board of directors, but this award represents the support she wished she could have continued providing. &ldquo;I feel like it is a kind of legacy that Lockton helped me leave for the foundation, for Vicente, and for his family,&rdquo; she says. As she becomes more familiar with Lockton culture, Ana says it was a pleasant surprise to see that the importance of culture is not something just written on paper, but something truly reflected in the company&rsquo;s commitment to charitable causes around the world. &ldquo;Lockton genuinely cares,&rdquo; Ana says. It&rsquo;s no secret how much this foundation means to Ana, and she will continue contributing and encourage more people show support in any way they can. Fundaci&oacute;n Cuenta Conmiga gave Ana an opportunity to discover an unfamiliar world&mdash;one that anyone could find themselves in one day. &ldquo;It taught me to value what I have,&rdquo; she says. &ldquo;To be more empathetic toward those going through difficult times.&quot;
</div></div></div></div><div></div><div><div><div><div>January 21, 2026
</div>Lockton recognized b...
<div>Lockton is proud to be named one of Glassdoor&rsquo;s 2026 Employees&rsquo; Choice Award winners, earning a Top 10 spot on the inaugural Consulting, Finance &amp; Insurance list and securing a place on the U.S. Large Best Places to Work list for the second year in a row. These awards come directly from the people who know us best: our Associates. Glassdoor, a global leader in workplace insights, bases its rankings solely on anonymous, voluntary employee feedback. There is no company-driven nomination or application process, just real reviews from current and former Associates over the past year. &ldquo;This recognition from Glassdoor is especially meaningful because it reflects the experiences and voices of our own people,&rdquo; said Martyn Worsley, Lockton&rsquo;s Chief People Officer. &ldquo;At Lockton, we&rsquo;ve created an environment where people are trusted, supported, and encouraged to grow - both professionally and personally. Our Associates shape our culture every day, and this recognition is a powerful reflection of the care, opportunity, and ownership mindset they experience here. We&rsquo;re building something special at Lockton, and recognition like this reinforces that we&rsquo;re on the right path.&rdquo; From career growth to meaningful work to the freedom to be yourself, our Associates continue to shape a culture that stands out. Here&rsquo;s what some Associates are saying about Lockton on Glassdoor: Excellence is at the core of their educational programs, client facing strategies and culture. It is the Mercedes Benz of global brokerage firms, and anyone fortunate enough to work with a great unit leader gains invaluable experience. Benefits, wellness program, and 401k match are competitive. Over 50 years of building a brand, a culture and a community. Well done, Lockton. -Kansas City, MO Associate Lockton is a great place to work! Family oriented, flexible schedule and great work life balance in my role. -Dallas, TX Associate Strong emphasis on employee well-being and work-life balance. Supportive team environment with approachable leadership. Beautiful office spaces and thoughtful amenities. Great benefits, including generous PTO and health coverage. Opportunity to take on diverse responsibilities and develop new skills. &ndash;Miami, FL Associate Great company with great people! Always feel empowered/supported and management consistently looking to give employees opportunity to move up. -Nashville, TN Associate When Lockton says it cares about their employees, they mean it, and they show it. Lots of pros for us to take advantage of. Management is incredible. My managers are always present, available, and attentive at all times. I feel heard, seen and appreciated. This is the best company I have ever worked for. -Hartford, CT Associate
</div></div></div></div><div></div><div><div><div><div>January 13, 2026
</div>Lockton Releases Ann...
<div>At Lockton, we believe business success and community impact go hand in hand. Our annual Lockton Cares Community Impact Report showcases how Lockton Associates around the world are creating meaningful change through volunteering, charitable giving, and sustainability initiatives that strengthen the communities where we live and work. This commitment to giving back isn&rsquo;t just a program: it&rsquo;s part of our culture. From thousands of volunteer hours to global giving campaigns, Lockton empowers its people to make a difference. That&rsquo;s what sets us apart from our peers and makes Lockton a place where purpose and career growth thrive together. Why Lockton? Empowered people: We trust our Associates to lead, innovate, and give back. Global reach: Impact that spans continents and cultures. Caring culture: A privately held company focused on people, not shareholders. If you&rsquo;re looking for a career where you can grow professionally while making a positive impact, Lockton is the place for you. Explore the full Lockton Cares Community Impact Report.</div></div></div></div></div></div></div></div></div><div></div>

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