operational excellence analyst

Steampunk

<div>Overview:

We are seeking a highly skilled and experienced Audit Analyst to join our corporate Operational Excellence within the Steampunk TechOps team. This corporate role is critical to ensuring alignment with our documented processes and best practices. You will conduct comprehensive reviews to evaluate project health. You will dive deep into the details with the PMs to develop meaningful findings, identify risk, and support continuous improvement.
You must understand complex business processes. You must have good analytical skills, solid business judgement, a strong focus, and the capability to drive the right results with a focused and pragmatic approach. You must have a strong understanding of project management frameworks. You must be able to understand high-level technical context; technical background is a plus. You must be able to work independently and remain flexible, with the ability to prioritize workloads and maintain a strong attention to detail in a fast-paced environment.
The ideal candidate is detail-oriented with exceptional documentation skills. They will also excel at synthesizing complex data into actionable recommendations, influencing leadership decisions, and collaborating cross-functionally to implement quality improvements that drive operational excellence across the enterprise.
This hybrid position will be based onsite in McLean, Virginia.
Contributions:

Key Responsibilities<ul><li>
Reviews available documentation to acquire an in-depth knowledge of assigned operations, processes, policies, and procedures.</li><li>
Independently leads and executes assigned reviews of quality, program management, and software development processes to ensure conformance with quality, services, and information security management systems (e.g., ISO 9001, ISO 27001, etc.) and CMMI-DEV ML3.</li><li>
Uses sound analytical skills and possesses project management, business acumen, and technical expertise to execute assigned reviews.</li><li>
Produces detailed evaluations with quantitative and qualitative analysis to present findings, trends, and risk exposure to leadership with recommendations to enhance process efficiency and regulatory compliance.</li><li>
Effective influence skills in communicating findings. This individual must be an articulate and effective communicator, both verbally and in writing.</li></ul>
Qualifications:
<div>
Qualifications</div> 
<div></div><ul><li>
Bachelor&rsquo;s degree in business administration, Engineering, or a related field.</li><li>
Experience working with Design Intelligence.</li><li>
Minimum 7&ndash;10 years of professional experience in Project Management, IT projects, Quality Assurance, Assessments and/or Risk Management, with a minimum of 3 years in a lead role.</li><li>
Strong experience in data analysis and the ability to translate audit findings into business-driven improvements.</li></ul><ul><li>
Ability to manage multiple projects in a fast-paced, high-impact environment with minimal supervision.</li><li>
3 days/week at McLean office.</li></ul><div> 
</div><div>Desired Skills and Experience</div> 
<div></div><ul><li>
Practical experience using project management tools, SharePoint, Teams, and Jira.</li><li>
Experience in auditing within highly regulated industries (e.g., federal contracting, healthcare, pharmaceuticals, automotive, or financial services) is a plus.</li><li>
Proven expertise in risk-based auditing techniques, internal controls, and process optimization.</li></ul>
About steampunk:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $115,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div> 
Identity Statement</div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div> 
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div></div>

Audit Analyst

Proterial

<div>Location:
Dammam, Eastern Region, Saudi Arabia
Job ID:
R0123311
Date Posted:
2026-04-20
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
Production &amp; Skilled Trades
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity
The Manufacturing Analyst position presents an exciting opportunity for a highly analytical professional to become the strategic backbone of factory operations, acting as the &ldquo;eagle eye&rdquo; across the entire end‑to‑end manufacturing and supply chain process. This role sits at the heart of Operations, transforming raw data from SAP and MES into powerful Power BI dashboards that provide real‑time visibility into production, planning, and warehouse performance. Beyond reporting, the Manufacturing Analyst actively identifies bottlenecks, inefficiencies, and grey areas, serving as an early warning system when operational targets are at risk. The position offers strong exposure to senior factory management through regular presentation of actionable insights, escalation of risks, and follow‑up on corrective actions. In close collaboration with Continuous Improvement teams, the analyst helps shape improvement roadmaps by developing data‑driven business cases and project charters. For candidates who enjoy combining data, operations knowledge, and stakeholder leadership, this role provides a high‑impact platform to drive operational excellence, influence strategic decisions, and deliver measurable performance improvements across the factory. 
 
How you&rsquo;ll make an impact 
As a Manufacturing Analyst, you will play a critical role in driving operational excellence and enabling fact‑based decision‑making across the factory. Your impact will include:
<ul><li>Delivering daily operational visibility through accurate SAP and MES data extraction and high‑impact Power BI dashboards.
</li><li>Monitoring end‑to‑end factory Key performance Indicators across Production, Planning, and Warehouse operations with a clear &ldquo;A‑to‑Z&rdquo; lens.
</li><li>Identifying performance risks early and escalating KPI deviations before operational targets are missed.
</li><li>Translating complex manufacturing data into clear, actionable insights for senior factory leadership.
</li><li>Supporting cross‑functional alignment and execution by communicating findings and ensuring corrective actions are implemented and closed.
</li><li>Enabling continuous improvement initiatives by highlighting high‑impact opportunities requiring structured CI projects.
</li><li>Developing business cases and financial justifications to support CI projects and capital investment decisions.
</li><li>Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li>Living Hitachi Energy&rsquo;s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 
<li>
</li></ul> 
Your background
<ul><li>A bachelor&rsquo;s degree in industrial/manufacturing engineering, Supply Chain Management, Operations Management, Data analytics or a related technical discipline.
</li><li>3 to 5 years of relevant experience in: Manufacturing operations, Supply Chain analytics, Operations planning or Industrial performance roles.
</li><li>Experience in data-driven operational roles within a plant of multi-site manufacturing environment is strongly preferred.
</li><li>Proficiency in both spoken &amp; written in English &amp; Arabic language is required.
</li><li>Strong hands-on experience with ERP System, preferably: SAP S/4HANA
</li><li>Experience working with Manufacturing Execution Systems (MES) for shop-floor and production data.
</li><li>Strong understanding of master data, transactional data, and data integrity within ERP/MES environments.
</li><li>Advanced Microsoft Excel skills with proficiency in Power BI.
</li><li>Experience standardizing Daily, weekly and monthly operational KPIs (Warehouse, Production, Planning).
</li><li>Strong ability to:
 <ul><li>Analyze operational trends and variances.
</li><li>Identify root causes of operations issues.
</li><li>Measure Manufacturing Operations efficiency.
</li></ul></li><li>Customer-Oriented Mindset with focus towards Operations, Planning, Warehouse and CI teams.
</li><li>Proficiency in both spoken &amp; written in English &amp; Arabic language is required.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Manufacturing Analyst

MSA Benin-Qatar Logistics

Job Opportunity: Data AnalystLocation: Doha, Qatar Company: MSA Benin-Qatar LogisticsAbout UsMSA Benin-Qatar Logistics is a leading logistics and supply chain solutions provider, specializing in efficient cargo management, digital transformation, and global trade support. Based in Doha, we are committed to innovation, operational excellence, and data-driven decision-making. To strengthen our analytics capabilities, we are seeking a skilled Data Analyst to join our growing team.Role OverviewThe Data Analyst will be responsible for collecting, analyzing, and interpreting logistics and operational data to provide actionable insights. This role requires strong analytical skills, proficiency in data visualization, and the ability to collaborate across departments to improve efficiency and performance.Key Responsibilities<ul><li>Collect, clean, and analyze logistics and operational data.</li><li>Develop dashboards and reports to support management decisions.</li><li>Identify trends, inefficiencies, and opportunities for process improvement.</li><li>Collaborate with operations, finance, and IT teams to optimize workflows.</li><li>Monitor KPIs and provide recommendations for performance enhancement.</li><li>Ensure data accuracy, integrity, and compliance with company policies.</li><li>Support digital transformation initiatives with data-driven insights.</li><li>Present findings and recommendations to senior leadership.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Data Science, Statistics, Computer Science, Business Analytics, or related field.</li><li>2&ndash;4 years of experience in data analysis, preferably in logistics or supply chain industries.</li><li>Strong proficiency in Excel, SQL, and data visualization tools (Power BI, Tableau, or similar).</li><li>Knowledge of ERP systems and logistics management software is an advantage.</li><li>Excellent analytical, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic or French is a plus.</li></ul>Why Join Us?<ul><li>Be part of a dynamic logistics company in Doha.</li><li>Play a key role in driving MSA Benin-Qatar Logistics&rsquo; data-driven strategy.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, innovative, and growth-focused work culture.</li></ul>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Data Analyst

Ascend Back Office Solutions

<div><h2 class="jobSectionHeader">What this role is</h2>

Ascend is a healthcare management company building the operational infrastructure behind a growing concierge home health practice in South Florida. We support medically complex clients across Miami-Dade and Broward Counties. We are building the systems that make this business scalable and consistent, and we want an economics-minded analyst to help build them. 


You will work directly with our Director of Operations and leadership team. You will learn how a premium healthcare management operation creates value, how it measures whether it is working, and how it builds systems that make consistent excellence possible at scale. You will build things that remain in the business after you leave.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">What you will build</h2>
<ul>
<li>The weekly business scorecard the five numbers that tell leadership whether the company is on track
</li>
<li>The operational playbooks and SOPs documented processes that make every service line replicable and scalable
</li>
<li>The Leapsome HR infrastructure org charts, competency frameworks, onboarding checklists, and training modules
</li>
<li>The KPI attribution model connecting marketing inputs to revenue outputs</li> 
</ul>
<h2 class="jobSectionHeader">What you bring</h2>
<ul>
<li>Economics, business, or related undergraduate major, ideally pre-graduate school
</li>
<li>Strong analytical thinking and the ability to work independently
</li>
<li>Genuine curiosity about how businesses operate and how they grow
</li>
<li>Clear written and verbal communication
</li>
<li>A desire to understand business at a level that goes beyond the classroom</li> 
</ul>
<h2 class="jobSectionHeader">What you leave with</h2>
<ul>
<li>A portfolio of real, live operational systems built inside a growing company
</li>
<li>A deep working knowledge of the Scalable operating framework used by some of the fastest-growing businesses in the country
</li>
<li>The ability to articulate business value, operational efficiency, and systems thinking in any professional or academic context
</li>
<li>A professional reference from healthcare operations leadership with 20+ years of experience
</li>
<li>An ongoing part-time remote role</li></ul> 

<h2 class="jobSectionHeader">About Ascend</h2>

Ascend is a South Florida healthcare management company that drives growth, optimizes service delivery, and builds the operational and innovation systems across its portfolio of Medicare and Medicaid home health agencies, care management services, and healthcare training, serving Miami-Dade and Broward Counties.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Position Overview</h2>

Ascend is seeking a Business Operations &amp; Strategy Analyst to support the build-out of the measurement, documentation, and HR systems that enable the organization and its managed entities to operate consistently, scale efficiently, and make data-driven decisions. This is a working role with direct exposure to leadership and real operational decision-making. The analyst will gain hands-on experience in business model development, operational systems design, performance measurement, and HR infrastructure inside a real, growing organization with active clients and measurable outcomes. 


The analyst will begin with a structured orientation to the Ascend management model and the service categories delivered across its managed entities before transitioning into system-building responsibilities. Throughout the engagement, the analyst will work alongside the Director of Operations to refine and document the operational playbooks and fulfillment engines, contributing directly to the strategic and operational work rather than observing it.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul>
<li>Build and maintain the weekly Scalable operations scorecard, tracking the five core business performance metrics and presenting findings in the Monday leadership meeting
</li>
<li>Develop the KPI attribution model connecting marketing channel activity to lead, client, and revenue outcomes
</li>
<li>Assist with building the Leapsome HR infrastructure, including org chart, role competency frameworks, onboarding checklists, and initial training module content
</li>
<li>Work with the Director of Operations to understand, refine, and convert operational playbooks and fulfillment engine frameworks into written Standard Operating Procedures for all three service categories
</li>
<li>Identify process inefficiencies and submit documented improvement proposals with root cause analysis and projected measurable impact
</li>
<li>Participate in the weekly Scalable leadership meeting as a contributing analyst, presenting data and recommendations, not observing</li> 
</ul>
<h2 class="jobSectionHeader">Qualifications</h2> 


Required
<ul>
<li>Current enrollment in an undergraduate economics, business, finance, or related program
</li>
<li>Strong quantitative and analytical reasoning skills
</li>
<li>Demonstrated ability to manage independent work and deliver results on a consistent schedule
</li>
<li>Professional written and verbal communication skills
</li>
<li>Proficiency in Google Sheets, Microsoft Excel, or equivalent data organization tools</li></ul> 

Preferred
<ul>
<li>Coursework in operations management, organizational behavior, microeconomics, or strategic management
</li>
<li>Exposure to CRM, HR, or project management platforms
</li>
<li>Prior professional, research, or entrepreneurial experience
</li>
<li>Interest in healthcare services, service business operations, or growth-stage companies</li> 
</ul>
<h2 class="jobSectionHeader">Compensation and Benefits</h2>
<ul>
<li>$20.00 per hour - 10 to 20 hours per week
</li>
<li>Start date: May 2026
</li>
<li>Hybrid schedule - Hollywood, FL; remote flexibility coordinated with supervisor
</li>
<li>Mentorship from experienced healthcare operations and business leadership
</li>
<li>Ongoing part-time remote continuation following the summer term
</li>
<li>Professional reference upon successful completion of the engagement</li> 
</ul>
<h2 class="jobSectionHeader">Learning Outcomes</h2>

Candidates who complete this engagement will have built and implemented real operational systems inside a growing company. By the end of the summer term, the analyst will have demonstrated competency in operational measurement, process design and documentation, HR infrastructure development, and strategic business analysis with a portfolio of live deliverables that reflect each capability. 


Ascend is an equal opportunity employer committed to building a team that reflects the diversity of the communities we serve.</div>

Business Operations & Strategy Analyst

CareRite Centers

<div>Cost &amp; Operations Analyst (Healthcare) 
CareRite Centers &ndash; Skilled Nursing Facility Group 
Full-Time | Flexible 
Competitive compensation, commensurate with experience
<h3 class="jobSectionHeader">
Position Overview</h3>

CareRite Centers is seeking a results-driven Cost &amp; Operations Analyst to support cost management and operational efficiency across our skilled nursing facilities. This role is responsible for identifying, analyzing, and helping implement cost-reduction strategies related to both labor expenses (overtime, agency utilization) and non-labor costs (supplies, vendor contracts, utilities).

This is a high-impact, data-driven role with significant interaction at the facility level. The ideal candidate will go beyond data analysis&mdash;working directly with facility leadership to explain trends, implement solutions, and support long-term financial sustainability while maintaining quality of care.
<h3 class="jobSectionHeader">
Cost &amp; Operations Analyst (Healthcare) Key Responsibilities</h3>
<ul>
<li>Cost Analysis: Review labor and non-labor expenses to identify trends, variances, inefficiencies, and cost-containment opportunities
</li>
<li>Data Analysis: Analyze facility-level data to uncover actionable insights that drive measurable savings
</li>
<li>Collaboration: Partner with Administrators and leadership teams to address overspending and implement corrective action plans
</li>
<li>Performance Monitoring: Develop KPIs and tracking tools to measure and sustain cost-saving initiatives
</li>
<li>Communication: Present complex financial data in clear, actionable terms for facility and executive leadership
</li>
</ul><h3 class="jobSectionHeader">Technical &amp; Analytical Skills</h3>
<ul>
<li>Advanced Excel proficiency required, including Pivot Tables, VLOOKUP/XLOOKUP, and conditional formatting
</li>
<li>Ability to create dashboards and visual reports to clearly communicate performance and trends
</li>
<li>Strong attention to detail with a commitment to accurate, audit-ready analysis
</li>
</ul><h3 class="jobSectionHeader">Ideal Candidate Profile</h3>
<ul>
<li>Highly analytical, with a strong interest in identifying inefficiencies and root causes
</li>
<li>Personable and confident, able to build rapport with facility staff while maintaining accountability to budget goals
</li>
<li>Clear communicator, capable of explaining financial concepts to non-financial audiences
</li>
<li>Results-oriented, motivated by driving cost reductions while preserving operational and clinical integrity
</li>
<li>Resourceful and proactive, with the ability to recommend creative, cost-effective solutions
</li>
</ul><h3 class="jobSectionHeader">Why Join CareRite Centers</h3>
<ul>
<li>Opportunity to make a direct, measurable impact across a growing SNF organization
</li>
<li>Collaborative leadership environment
</li>
<li>Flexible structure with room for professional growth
</li>
</ul>Apply Today to join CareRite Centers and help drive operational excellence through data-driven decision-making. 


An Equal Opportunity Employer</div>

Cost & Operations Analyst (Healthcare)

L3Harris

<div>L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers&rsquo; mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers&rsquo; mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Associate, Business Intel Analyst
Job Code: 36169
Job Location: Camden, AR
Job Schedule: 4/10: Employees work 10 hour days, 4 days a week 
Job Description: 
L3Harris Technologies is seeking a Business Intel Analyst to join our newly developed Performance Excellence Program (PEP) in Camden, AR. The candidate will collaborate closely with leadership and shop floor teams to develop critical operational metrics, track and analyze data trends, compile comprehensive reports, build insightful dashboards, and organize biweekly team meetings across the site. Additionally, the Business Intel Analyst will develop business solutions to enhance the visibility of the overall performance and effectiveness of the PEP program to site senior leadership and efficiently track actions to closure. 
Essential Functions: 
<ul><li>
Collaborate with shop floor teams to identify key performance indicators (KPIs) and develop metrics that accurately reflect operational performance within the PEP.</li><li>
Collect, track, and analyze data from various sources to identify trends, patterns, and insights that can inform business decisions and improve operational efficiency.</li><li>
Compile detailed reports that summarize operational performance, trends, and insights, and presenting these findings to stakeholders in a clear and concise manner.</li><li>
Build and maintain interactive dashboards that provide real-time visibility into key metrics and performance indicators.</li><li>
Organize and facilitate biweekly team meetings across the site, preparing agendas, documenting meeting minutes, and ensuring follow-up on action items.</li><li>
Efficiently track and manage actions to closure, ensuring accountability and timely completion of tasks.</li><li>
Develop and implement business solutions that enhance visibility into the overall performance and effectiveness of the PEP program for site senior leadership.</li></ul> 
Qualifications: 
<ul><li>
Bachelor&rsquo;s Degree with 0-2 years of prior related Business Analyst experience. In lieu of a degree, minimum of 4 years of prior Business Analyst related experience.</li></ul> 
Preferred Technical Skills:<ul><li> 
Data Analysis and Visualization:</li><li><ul><li>
Excel: Advanced skills, including formulas, pivot tables, and VBA automation.</li><li>
Tableau or Power BI: Experience in creating interactive and shareable dashboards and performing business analytics and data visualization.</li></ul></li><li>
Database Management:</li><li><ul><li>
SQL: Proficiency in managing and querying large datasets using SQL Server, MySQL, or PostgreSQL.</li></ul></li><li>
Business Intelligence:</li><li><ul><li>
One BI Tool: Experience with at least one comprehensive BI solution such as SAP BusinessObjects, IBM Cognos Analytics, or Oracle BI.</li></ul></li><li>
Data Warehousing:</li><li><ul><li>
ETL Tools: Experience with data integration tools like Apache NiFi, Talend, or Informatica.</li></ul></li><li>
Project Management and Collaboration:</li><li><ul><li>
JIRA or Trello/Asana: Experience with project tracking and management.</li><li>
Confluence: Proficiency in documentation and collaboration.</li></ul></li></ul>
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.</div>

Associate, Business Intel Analyst

Ascend Bank

<div>POSITION DESCRIPTION:
The Loan Servicing Analyst II is an experienced individual contributor responsible for the accurate execution, validation and continuous improvement of loan servicing operations supporting the Bank&rsquo;s Commercial, Residential and Consumer loan portfolios. This role builds upon foundational loan servicing responsibilities and assumes expanded responsibility for investor reporting, remittance processing, reconciliations and operational control execution for loans sold on the secondary market, participated out or purchased.
The Analyst II operates with limited supervision, serves as a knowledge resource and escalation point for Analyst I team members, and is expected to identify, document and recommend opportunities to enhance processes, control and efficiency. The role requires strong attention to detail, sound judgment, a consistent focus on risk mitigation and compliance with Bank policies and procedures and applicable local, state, and federal regulations.
GENERAL DESCRIPTION OF DUTIES:
Loan Servicing Operations &amp; Execution<ul><li>
Perform and support operational servicing activities across commercial, residential, and consumer loan portfolios, including new loan setup, loan maintenance, escrow administration, participation loans, and paid‑loan processing</li><li>
Execute servicing tasks accurately and timely in accordance with Bank policy, servicing standards, and regulatory requirements</li><li>
Serve as an escalation resource for Analyst I staff for routine to semi‑complex servicing issues, research, and resolution</li></ul>
Investor Reporting, Remittance &amp; Secondary Market Support<ul><li>
Prepare and process investor reporting for loans sold, participated, or purchased, ensuring data accuracy and timely submission</li><li>
Execute and validate incoming and outgoing investor remittances, including payment calculations, postings, and confirmations</li><li>
Perform custodial and investor account reconciliations, researching variances, documenting root causes, and coordinating resolution</li><li>
Maintain appropriate documentation and control evidence supporting investor reporting and remittance activities</li><li>
Escalate unresolved exceptions, systemic issues, or out‑of‑tolerance conditions to the Loan Servicing Manager or Senior Analyst</li></ul>
Control Execution, Validation &amp; Operational Risk<ul><li>
Execute key operational and financial controls aligned to loan servicing, investor activity, escrow administration, and system processing</li><li>
Validate outputs, review exception reports, and ensure discrepancies are identified, documented, and resolved timely</li><li>
Support ongoing assessment of servicing processes to ensure alignment with federal and state regulations, Bank policies, and internal control expectations</li><li>
Assist with operational risk identification by documenting control gaps, inefficiencies, or recurring issues and recommending corrective actions</li></ul>
Process Improvement &amp; Efficiency<ul><li>
Identify opportunities to streamline workflows, reduce manual effort, improve data accuracy, and strengthen controls</li><li>
Document process improvement recommendations, including issue description, root cause, risk impact, and proposed solution</li><li>
Support the implementation and testing of approved process changes, automation efforts, and system enhancements</li><li>
Assist as a subject matter participant in User Acceptance Testing (UAT), core parameter review, and system release testing</li></ul>
Compliance, Audit &amp; Reporting Support<ul><li>
Ensure assigned activities comply with applicable regulations, including but not limited to RESPA, escrow requirements, and investor guidelines</li><li>
Assist with audit and examination requests by compiling, reviewing, and submitting accurate documentation and evidence</li><li>
Support periodic quality assurance reviews, end‑of‑year processing, and required servicing certifications as directed</li><li>
Maintain accurate management and operational tracking reports to support monitoring and decision‑making</li></ul>
Collaboration &amp; Team Support<ul><li>
Provide day‑to‑day guidance and knowledge sharing to team members</li><li>
Communicate effectively with internal partners including Finance, Compliance, Lending, and Technology to resolve issues and support operations</li><li>
Maintain professional, responsive communication with internal and external stakeholders to support service quality and customer satisfaction</li></ul>
OTHER REQUIREMENTS:<ul><li>
Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements</li><li>
Critical and Strategic thinker passionate about driving a culture of internal and external customer excellence</li><li>
Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on complex issues and projects</li><li>
High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details</li><li>
Represents the interests of the Bank by participating in various community and civic activities</li></ul>
KEY QUALIFICATIONS:<ul><li>
Strong working knowledge of loan servicing operations, including secondary‑market loans, participations, escrow administration, and servicing systems</li><li>
Demonstrated understanding of operational controls, reconciliations, and exception management</li><li>
Ability to analyze servicing issues, identify root causes, and recommend practical solutions</li><li>
Strong written and verbal communication skills; able to document processes and recommendations clearly</li><li>
High degree of accuracy, organization, and accountability</li><li>
Ability to manage multiple priorities in a fast‑paced operational environment</li><li>
Proficiency with Microsoft Office tools (Excel, Word, Outlook); reporting tools such as Cognos a plus</li></ul>
DIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills<ul><li>
Information, data, and content</li><li>
Teaching, learning and self-development</li><li>
Communication, collaboration, and participation</li><li>
Digital identity, safety, and security</li><li>
Technical proficiency with all bank products</li><li>
Awareness and interest in new technology</li><li>
Creation, innovation, and research</li></ul>
FUNCTION SUPERVISED: None
LIST OF POSITIONS SUPERVISED: None
EDUCATION REQUIRED: Bachelor&rsquo;s degree or equivalent work experience.
EXPERIENCE REQUIRED: Typically 3-6 years of progressive loan servicing, operations or related banking experience, with demonstrated exposure to investor loans, escrow or reconciliations. Superior client service skills are required, preferably within the Banking industry. Proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note.
MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities.<ul><li> 
Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.</li></ul>
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V</div>

Loan Servicing Operations Support Analyst II

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