operational excellence manager

Faena

<div><b>Company Description</b><p><br>
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>
<br>
As we continue our expansion into the Kingdom of Saudi Arabia, <b>FAENA The Red Sea</b> will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><b><br>
Job Description</b><p><br>
The <b>Quality Manager</b> at FAENA Red Sea is responsible for overseeing the development, implementation, and continuous improvement of quality standards across all departments of the property. This role plays a key part in ensuring a consistently exceptional guest experience that reflects FAENA&rsquo;s signature of excellence and attention to detail.</p><p>
Working closely with department heads and leadership, the Quality Manager supports operational teams by embedding a culture of excellence, accountability, and innovation&mdash;driving service consistency, compliance, and guest satisfaction.</p><p><b>
Key Responsibilities</b></p><p><b>
Quality Assurance &amp; Compliance</b></p><ul><li><p>
Design, implement, and monitor property-wide quality assurance programs, SOPs, and service standards.</p></li><li><p>
Conduct regular audits and inspections across all operational areas to ensure compliance with brand, health, safety, and regulatory standards.</p></li><li><p>
Track and report on KPIs related to guest satisfaction, service delivery, and operational consistency.</p></li></ul><p><b>
Guest Experience &amp; Service Excellence</b></p><ul><li><p>
Analyze guest feedback (e.g., TrustYou, Forbes, direct guest reviews) to identify trends and areas for improvement.</p></li><li><p>
Lead root-cause analysis of service failures and collaborate with departments on corrective actions and guest recovery plans.</p></li><li><p>
Champion a proactive guest-centric culture and partner with frontline leaders to deliver &ldquo;wow&rdquo; moments.</p></li></ul><p><b>
Training &amp; Development</b></p><ul><li><p>
Support People &amp; Culture in developing service training programs tied to guest feedback, Forbes standards, and brand pillars.</p></li><li><p>
Conduct quality-focused training sessions to reinforce standards and empower staff in delivering personalized luxury experiences.</p></li><li><p>
Coach and mentor departmental trainers and supervisors on service quality best practices.</p></li></ul><p><b>
Performance Monitoring &amp; Reporting</b></p><ul><li><p>
Maintain a centralized dashboard of quality metrics, feedback channels, and audit results.</p></li><li><p>
Present regular quality performance reviews to the leadership team, highlighting wins, risks, and areas for improvement.</p></li><li><p>
Collaborate with IT and systems teams to optimize data collection, feedback loops, and reporting processes.</p></li></ul><p><b>
Continuous Improvement &amp; Innovation</b></p><ul><li><p>
Lead cross-functional initiatives to elevate service standards and operational efficiency.</p></li><li><p>
Keep abreast of industry best practices and apply relevant innovations to enhance the FAENA guest journey.</p></li><li><p>
Facilitate brainstorming sessions and quality improvement projects with various departments.</p></li></ul><b><br>
Qualifications</b><br>
<ul><li>
Proven experience (minimum 5&ndash;7 years) in Quality Management, Guest Experience, or Operational Excellence, ideally within the luxury hospitality sector.</li><li>
Strong knowledge of international service and quality standards, including LQA, Forbes, ISO, and HACCP.</li><li>
Demonstrated ability to analyze guest feedback, performance data, and audit results to drive continuous service improvement.</li><li>
Exceptional attention to detail, critical thinking, and problem-solving skills, with a focus on service consistency and operational compliance.</li><li>
Strong interpersonal and communication skills, with a collaborative leadership style that builds trust and engagement across all levels.</li><li>
Experience working with guest feedback and audit platforms (e.g., Medallia, TrustYou), and familiarity with performance measurement tools and dashboards.</li><li>
Culturally aware and emotionally intelligent, with a high degree of discretion and professionalism in guest and team interactions.</li><li>
Deep understanding of luxury service expectations, brand standards, and the delivery of personalized guest experiences.</li><li>
Ability to thrive in a high-paced, evolving environment, managing priorities while maintaining a focus on quality and excellence.</li><li>
Solid understanding of local health, safety, and compliance regulations, ensuring strict adherence to all legal and operational requirements.</li></ul></div>

Quality Manager

Tanzifco Company W.L.L.

<p><b>Job Title: Transformation Lead</b></p><p><b>Reporting to : CEO/ Chairman </b></p><p><b>Role Purpose</b></p><p>A rare opportunity exists for an experienced Transformation Manager to drive operational excellence, strategic improvement, and service innovation across the organization. This role ensures successful planning, execution, support functions and adoption of transformation programs that improve operational efficiency, service quality, and overall business performance.</p><p><b>About the role:</b></p><p>The Transformation Manager is responsible for shaping and delivering the organization transformation agenda. You will lead key support functions&mdash;including <b>Administration</b>, <b>Business Development</b>, <b>Health, Safety, Quality &amp; Risk (HSEQ)</b>, <b>Sustainability</b>, <b>Procurement</b>, and <b>Data &amp; Technology</b>&mdash;while overseeing programs of work that strengthen operational performance and embed continuous improvement.</p><p>As a member of the Senior Leadership Team, you will work closely with internal specialists, subject‑matter experts, and senior stakeholders to ensure the organization continues to evolve, innovate, and deliver exceptional outcomes.</p><p><b>Key Responsibilities</b></p><p><b>1. Strategy &amp; Planning</b></p><ul><li>Define and lead transformation roadmap aligned with organizational goals</li><li>Identify improvement opportunities across operations, processes, and services</li><li>Translate business strategy into actionable transformation initiatives</li></ul><p><b>2. Program Management</b></p><ul><li>Lead end-to-end transformation projects (planning &rarr; execution &rarr; delivery)</li><li>Set milestones, KPIs, and performance tracking mechanisms</li><li>Ensure projects are delivered on time, within scope and budget</li></ul><p><b>3. Process Improvement</b></p><ul><li>Analyze current processes and identify inefficiencies</li><li>Implement best practices, automation, and standardization</li><li>Drive continuous improvement culture across departments</li></ul><p><b>4. Stakeholder Management</b></p><ul><li>Collaborate with leadership, department heads, and external partners</li><li>Communicate transformation vision and progress clearly</li><li>Manage resistance and ensure stakeholder alignment</li></ul><p><b>5. Change Management</b></p><ul><li>Develop change management frameworks and communication plans</li><li>Ensure smooth adoption of new processes, systems, and structures</li><li>Conduct training and awareness programs</li></ul><p><b>6. Performance &amp; Reporting</b></p><ul><li>Monitor KPIs and transformation impact</li><li>Provide regular reports to senior management</li><li>Use data-driven insights to refine strategies</li></ul><p><b>Key Skills &amp; Competencies</b></p><ul><li>Strong strategic thinking and problem-solving</li><li>Project &amp; program management expertise</li><li>Change management and stakeholder engagement</li><li>Process optimization and operational excellence</li><li>Data analysis and decision-making</li><li>Excellent communication and leadership skills</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field (MBA preferred)</li><li>7&ndash;12 years of experience in transformation, consulting, or operations</li><li>Experience in service industry / facilities management is a plus</li></ul><p><b>KPIs / Success Metrics</b></p><ul><li>Successful delivery of transformation initiatives</li><li>Cost savings and efficiency improvements</li><li>Service quality enhancement</li><li>Stakeholder satisfaction</li><li>Adoption rate of new processes/systems</li></ul><p><b>Reporting Line</b></p><ul><li>Reports to: CEO / COO / Director of Strategy</li><li>Works closely with: Operations, HR, Finance, IT teams</li></ul><p>Pay: AED15,000.00 - AED23,000.00 per month</p><p>Work Location: In person</p>

FM Transformation Head / Manager

Array Technologies

<div><p><b>Job Description:</b></p><p></p><p><b><br>
Job Summary:</b></p><p></p><p>
The Transformation Manager (US) is responsible for leading cross-functional transformation initiatives from charter through implementation and adoption. This role focuses on driving standardized processes, improved cycle times, and measurable business outcomes across Array&rsquo;s US operations. The BTO Manager partners with functional leaders, IT, and the Change Manager to ensure initiatives deliver value and are fully embedded into day-to-day operations.</p><p><b><br>
Key Job Responsibilities:</b></p><ul><li><p>
Lead end-to-end delivery of BTO initiatives aligned to enterprise business cycles.</p></li><li><p>
Develop charters, business cases, and implementation roadmaps.</p></li><li><p>
Facilitate current-state and future-state process design with functional teams.</p></li><li><p>
Manage project plans, milestones, risks, and dependencies.</p></li><li><p>
Coordinate cross-functional resources across Sales, Operations, Supply Chain, Finance, IT, and Engineering.</p></li><li><p>
Partner with Change Manager to ensure adoption, training, and sustainment.</p></li><li><p>
Track and report on initiative progress, value realization, and KPIs.</p></li><li><p>
Support governance, prioritization, and executive steering forums.</p></li><li><p>
Drive standardization, scalability, and continuous improvement.</p></li></ul><p></p><p><b>
Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree in Business, Engineering, or related field.</p></li><li><p>
7+ years of experience in project management, transformation, or operational excellence roles.</p></li><li><p>
Strong experience leading cross-functional, enterprise initiatives.</p></li><li><p>
Working knowledge of process improvement methodologies (Lean, Six Sigma, etc.).</p></li><li><p>
Experience partnering with IT and digital initiatives (ERP, CRM, analytics, AI).</p></li><li><p>
Strong analytical, facilitation, and executive communication skills.</p></li></ul><p></p><p><b>
Key Competencies:</b></p><ul><li><p>
Enterprise project leadership</p></li><li><p>
Business process transformation</p></li><li><p>
Cross-functional collaboration</p></li><li><p>
Data-driven decision making</p></li><li><p>
Value realization and execution discipline</p></li></ul><p></p><p><br>
At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array&rsquo;s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.</p><p></p><p><b><i>
Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.</i></b></p></div>

Business Transformation Office – Transformation Manager (US)

Refresco

<div><p><b>Make a Difference in YOUR Career!
</b></p><p>Our vision is both simple and ambitious: to put our drinks on every table.
</p><p>We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.
</p><p>Our ambition is to continually improve and it&rsquo;s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it&rsquo;s our people&rsquo;s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what&rsquo;s best.
</p><p>Stop and think: how would YOU put our drinks on every table?
</p><p><b>Position Description
</b></p><p>Reporting to the Plant Director, the Continuous Improvement (CI) Manager is responsible for developing, coordinating, and sustaining CI initiatives within the manufacturing plant. Partnering with the Plant Leadership team, the CI Manager will drive the deployment of CI strategies across the facility. This role involves leading improvement projects, training and developing employees to lead similar initiatives, and fostering a Lean mindset throughout the plant. A strong Lean background is essential, as the CI Manager will spend significant time on the production floor, driving sustainable improvements and securing buy-in at all levels.
</p><p><b>Essential Job Functions:
</b></p><ul><li>Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements.
</li><li>Adhere to and ensure compliance to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF).
</li><li>Develop and support the execution of improvement plans aligned with company strategy by collaborating with the Plant Leadership Team and Sr. Regional OPEX Manager.
</li><li>Lead, facilitate, and coach Kaizen events to drive sustainable improvements in safety, first-pass quality, direct labor efficiency, yield, and indirect labor optimization.
</li><li>Mentor and train employees in CI tools, including the 8 Wastes, Standard Work, SMED, 5S, and Centerlining, to build a culture of continuous improvement.
</li><li>Maintain a rolling 12-month pipeline of productivity initiatives and capital improvement opportunities.
</li><li>Facilitate regular planning meetings to validate cost savings, review project status, and develop contingency plans if initiatives are off track.
</li><li>Track and report cost savings, project sustainability, and employee engagement related to continuous improvement initiatives.
</li><li>Analyze plant financials, including P&amp;L and other internal data tools, to identify cost-saving opportunities and prioritize high-impact areas for improvement.
</li><li>Lead the implementation and sustainment of the Refresco Management System (RMS), ensuring alignment with plant objectives.
</li><li>Identify, evaluate, and execute process improvement opportunities that enhance efficiency, reduce waste, and increase plant output.
</li><li>Collaborate cross-functionally to ensure alignment, information sharing, and a unified approach to continuous improvement initiatives.
</li><li>Implement and promote best practices through the Best Practice Sharing process, fostering innovation and operational excellence.
</li><li>Define, monitor, and maintain key performance indicators (KPIs) to measure plant performance and drive accountability.
</li><li>Partner with plant leadership to enhance workplace safety by developing and executing strategies to reduce accidents, energy consumption, and material waste.
</li></ul><p><b>Required Skills:
</b></p><ul><li>Demonstrated success in implementing and driving cultural and operational improvements through structured change management.
</li><li>Hands-on experience deploying Lean methodologies, including Value Stream Mapping, Standard Work, and Visual Management, to improve efficiency and reduce waste.
</li><li>Skilled in planning, leading, and coaching Kaizen events to drive continuous improvement and operational excellence.
</li><li>Strong proficiency in Microsoft Office (Excel, Outlook, and Windows) with the ability to quickly adapt to new software applications. Experience with SAP is highly preferred.
</li><li>Comprehensive understanding of SQF standards with a strong sense of responsibility for Food Safety and Food Quality. Must take immediate action when any Food Safety or Quality issue is identified.
</li><li>Willingness to adjust work hours or shifts as needed based on production and operational demands.
</li><li>Ability to teach, coach, and apply structured problem-solving methodologies such as 5-Why and Fishbone Analysis to identify and eliminate the root causes of issues.
</li><li>Proactive in identifying opportunities, making data-driven decisions, and executing improvements with a sense of urgency.
</li></ul><p><b>Competencies:
</b></p><ul><li>Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.
</li><li>Independence &amp; Accountability &ndash; Take ownership of responsibilities, effectively prioritize multiple assignments, and work independently to drive results with minimal supervision.
</li><li>Organization &amp; Time Management &ndash; Maintain strong organizational skills to manage competing deadlines, ensuring efficiency and effectiveness under pressure.
</li><li>Communication &amp; Collaboration &ndash; Demonstrate excellent interpersonal and communication skills, both verbal and written, to engage and influence stakeholders at all levels of the organization.
</li><li>Adaptability &amp; Resilience &ndash; Thrive in dynamic environments by embracing change, demonstrating flexibility, and maintaining focus in fast-paced, evolving work settings.
</li></ul><p><b>Education and Experience:
</b></p><ul><li>Bachelor&rsquo;s Degree required, preferably in Engineering, Business or Operations.
</li><li>2 &ndash; 3 years&rsquo; experience in Continuous Improvement required.
</li><li>Strong leadership capabilities in a fast-paced production environment required.
</li><li>Previous experience in the food/beverage manufacturing industry preferred.
</li></ul><p><b>Working Conditions:
</b></p><ul><li>Work Schedule: Weekdays, weekends, afternoon, evenings, overnight and holidays may be required.
</li><li>Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold. The environment is structured and supervised, with clear production targets and schedules to meet.
</li><li>Visual/Sensory &ndash; This position requires attention to detail, requiring attention with one or two senses at a time.
</li><li>Mental Stress &ndash; There is pronounced pressure from deadlines, project management, accuracy or similar demands.
</li></ul><p><b>Travel Requirements:
</b></p><ul><li>Travel anticipated: Rarely
</li></ul><p><b>Other Duties:
</b></p><ul><li>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
</li></ul><p><b>A Career with Refresco
</b></p><p>Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you&rsquo;ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.
</p><p><b>Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:
</b></p><ul><li>Medical/Dental/Vision Insurance
</li><li>Health Savings Accounts and Flexible Spending Accounts
</li><li>Life and AD&amp;D Insurance, critical illness, hospital indemnity, and accident insurance
</li><li>Short-term disability and long-term disability
</li><li>Pet Insurance
</li><li>Legal Benefits
</li><li>401(k) Savings Plan with Company Match
</li><li>12 Paid Holidays
</li><li>Vacation Days and Paid Sick Time Off Days
</li><li>Well-being Benefit
</li><li>Discount and Total Reward Programs
</li></ul><p><b>Join Refresco TODAY and enjoy a rewarding CAREER!
</b></p><p>Any employment agency, person, or entity that submits a r&eacute;sum&eacute; to this career site or a hiring manager does so with the understanding that the applicant's r&eacute;sum&eacute; will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.
</p><p>Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a r&eacute;sum&eacute; to the designated Refresco recruiter or, upon authorization, submit a r&eacute;sum&eacute; to this career site to be eligible for placement fees.
</p><p>Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.</p></div>

Continuous Improvement Manager

PRAYON

<div><div><div><div><div><div><h4 class="jobSectionHeader"><b>Overview</b></h4></div></div>
<div><div><div><div>Position Type: Full-Time</div></div></div></div>
<div><div><div><div>Job Shift: Monday &ndash; Friday</div></div></div></div>
<div><div><div><div>Education Level: Masters</div></div></div></div>
<div><div><div><div>Travel Percentage: Up to 25%</div></div></div></div>
<div><div><div><div>Category: Engineering</div></div></div>
<div><div><div><div><div><div><h4 class="jobSectionHeader"><b>Description</b></h4></div></div>
<div><div><div><p>The <b>Continuous Improvement Manager</b> is responsible for driving operational excellence and optimizing processes within Prayon Inc. This role involves developing and implementing continuous improvement programs and strategies, leading a cross-functional implementation team, and fostering and spreading a culture of continuous improvement. The position focuses on enhancing productivity, quality, safety, and cost-efficiency in our operational activities.</p>
<p><b>Essential Responsibilities &amp; Functions </b>include the following, others may be assigned.</p>
<p><b>Strategic Planning:</b></p>
<p>Together with the plant manager and Senior Leadership Team (SLT) members, develop, structure and implement a comprehensive continuous improvement strategy aligned with organizational goals. Develop the true north for the organization aligned with the cooperate strategic goals and objectives.</p>
<p>Identify and prioritize long-term and short-term improvement opportunities.</p>
<p>Develop and standardize the use of strategic visualization tools and planning such as Hoshin-Kanri to communicate the plan and drive progress and action at every organizational level</p>
<p><b>Leadership and Team Management:</b></p>
<p>Main promoter of Standard Work and Implementer of systems associated with Continuous Improvement, Work Teams, portfolio of Kaizen projects, Yellow Belt, Green Belt and generation of projects New Way of Working to generate benefits.</p>
<p>Lead and mentor all relevant staff people in continuous improvement initiatives.</p>
<p>Provide direction, support, and professional development opportunities.</p>
<p>Implement a continuous improvement suggestion system to include associates in the continuous improvement process. Provide public feedback as part of this suggestion process to encourage more involvement</p>
<p><b>Project Management:</b></p>
<p>Establish potential initiatives that help reduce the gaps between indicators and goals to obtain tangible results of high value for the business</p>
<p>Build and manage the project portfolio &ndash; including continuous improvement projects and local CAPEX portfolio</p>
<p>Oversee multiple process improvement projects, ensuring timely and budget-compliant completion.</p>
<p><b>Systems Process Analysis and Improvement:</b></p>
<p>Conduct high-level assessments of manufacturing and operational processes.</p>
<p>Carry out internal Campaigns or Initiatives that allow to reinforce the implementations of Continuous Improvement tools and methodologies such as Lean, Six Sigma, and Kaizen. The continuous improvement manager is Is ultimately responsible for the correct implementation of those tools and methodologies.</p>
<p><b>Performance Monitoring and Reporting:</b></p>
<p>Develop and track key performance indicators (KPIs) to measure effectiveness of improvements and validate those with relevant department (finances, controlling, operations, etc.)</p>
<p>Regularly report progress, results, and recommendations to senior leadership.</p>
<p>Maintain visualization and feedback boards as part of continuous improvement program</p>
<p><b>Change Management:</b></p>
<p>Drive cultural change towards continuous improvement. Emphasize the importance of continuous improvement culture to employees.</p>
<p>Facilitate workshops, training sessions, continuous improvement events, and other activities to engage employees.</p>
<p><b>Stakeholder Engagement:</b></p>
<p>Collaborate with senior leaders and other stakeholders to gain buy-in for initiatives.</p>
<p>Communicate effectively to promote continuous improvement efforts.</p>
<p><b>Food Safety &amp; Quality Standards/Requirements</b></p>
<p>The employee will comply with all relevant food safety and quality standards/requirements.</p>
<p><b>Supervisory Responsibilities &amp; Functions</b></p>
<p>This role does not include direct supervisory responsibilities but requires strong collaboration and the ability to influence without formal authority. The individual will partner with cross-functional teams to provide guidance, share expertise, mentor, and align efforts toward common goals. Success in this role depends on strong interpersonal skills and the ability to build consensus across diverse stakeholders.</p></div></div></div></div></div></div>
<div><div><div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div></div>
<div><div><div><p><b>Minimum</b></p>
<p>Education: Bachelor&rsquo;s degree in Engineering, Business, or a related field.</p>
<p>Experience: Proven experience in a continuous improvement role.</p>
<p>Certificates, Licenses, Registrations: Certification in continuous improvement methodologies (e.g. Lean Six Sigma Green Belt, Lean master, comparable)</p>
<p>Skill Requirements: Strong leadership and team management skills; Excellent analytical and problem-solving abilities; Proficiency in process analysis tools and techniques; Strong verbal and written communication skills.</p>
<p><b>Preferred</b></p>
<p>Education: Master&rsquo;s degree in Engineering, Business, or a related field.</p>
<p>Experience: Extensive experience with a track record of successful project implementation.</p>
<p>Certificates, Licenses, Registrations: Certifications in continuous improvement methodologies (e.g., Lean Six Sigma Black Belt).</p>
<p><b>Language Skills</b></p>
<p>Reading/comprehension, speaking and writing at required education equivalency level. Ability to read, analyze and interpret general business correspondence, technical/product information, policies/procedures or government regulations. Ability to complete written forms and write routine to complex procedures, reports and correspondence. Ability to effectively present information and respond to questions in a group or individual setting.</p>
<p>Ability to speak conversational French is a plus.</p>
<p><b>Mathematical Skills</b></p>
<p>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.</p>
<p><b>Computer Skills</b></p>
<p>Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint and other Office 365 applications.</p>
<p>Familiarity with AutoCAD or SAP software is considered a plus.</p>
<p><b>Complexity</b></p>
<p>The work includes varied duties requiring many different and unrelated processes and methods to be applied to a broad range of activities and/or substantial depth of analysis within a particular area. Decisions include areas of uncertainty in approach, methodology, interpretation, or evaluation resulting from such elements as continuing changes, technical developments, unknown phenomena or conflicting requirements. The work requires originating new techniques, establishing criteria, or developing new information, and requires a strong results orientation and outstanding ability to establish priorities, communicate needs, negotiate collaboration among stakeholders, and execute project plans to timeline.</p>
<p><b>Physical Demands</b></p>
<p>The work requires both sedentary and limited physical exertion to include sitting; walking; standing; bending; traversing of stairs, carrying of light items such as papers, books or small parts; driving an automobile, forklift, etc. Work routinely requires speaking and hearing (expression or exchanging ideas by means of spoken words and perceiving sounds by ear).</p>
<p><b>Work Environment</b></p>
<p>The work environment requires normal safety precautions typical of such places as offices, meeting and training rooms, personal or commercial transportation methods. Requires use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. Generally, the work area is well lighted, heated and ventilated. Also includes work that requires special safety precautions such as working around moving parts, carts or machines or with irritant chemicals. Employee may be required to use protective clothing or gear such as masks, gowns, coats, safety shoes, boots, goggles, gloves, safety glasses or shields.</p>
<p>Must be able to work more than eight hours per day or forty hours per week on any shift or travel as needed. Must be available for call-in as needed to support 24-hour/7 day per week operational requirements.</p></div></div></div></div></div></div></div></div></div></div></div></div><div></div>
<br><div><div>Site</div><div><div><h3 class="jobSectionHeader"><b>
Over Augusta</b></h3></div><div><div>
De Amerikaanse productiesite van Prayon bevindt zich in het zuidoosten van de Verenigde Staten in Augusta, Georgia. Hoewel wij ons voornamelijk richten op de 'food-onderdeel&quot; van onze activiteit, zijn wij ook sterk aanwezig op de farmaceutische, tandheelkundige en technische markten. Er werken ongeveer 150 mensen..</div></div></div></div>
<br><div><div>Werken bij Prayon</div><div><div><h3 class="jobSectionHeader"><b>
Een boeiende job in een internationale groep</b></h3></div><div><div>
Fosfor is een essenti&euml;le voedingsstof voor de gezondheid van zowel mensen als planten, en voor het leven op aarde. Het maakt deel uit van ons DNA. De kern van ons bedrijf wordt gevormd door onze mensen, hun waarden en gedeelde visie, en de duurzame technologie&euml;n die hen helpen het dagelijks leven van iedereen te verrijken. Al onze experten werken op locaties over de hele wereld en gebruiken hun unieke vaardigheden en en dynamisme om de kwaliteit en effici&euml;ntie van de producten die wij aanbieden te verbeteren. Dankzij hen blijven we aan de top van de markt en kunnen we de technologie&euml;n van morgen ontwikkelen. Maar om onze positie als marktleider te behouden, zijn we altijd op zoek naar nieuw talent. Ben je klaar om mee te doen om het verschil te maken?</div></div></div></div>
<br><div><div>Uw voordelen</div><p></p><div><ul><li><div>
Loon en extralegale voordelen
</div></li><p></p><li><div>Mobiliteit
</div></li><p></p><li><div>Evenwicht werk/priv&eacute;leven
</div></li><p></p><li><div>Carri&egrave;re
</div></li></ul><div><div><h3 class="jobSectionHeader"><b>Loon en extralegale voordelen</b></h3>
<ul><li>Aantrekkelijk loon
</li><li>Groepsverzekering (pensioen, overlijden) Ziektekostenverzekering (ziekenhuisopname en ambulante zorg, tandarts, oogarts&hellip;)
</li><li>Maaltijd- en ecocheques
</li><li>Premies en andere voordelen</li></ul></div></div></div></div><div></div>

CONTINUOUS IMPROVEMENT MANAGER

Cognizant

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
<br><br>
As a catalyst for operational excellence within the Rider Support Center of Excellence, you will architect and drive superior rider experiences globally. Serving as the critical nexus between front-line operations and strategic leadership, you will spearhead performance optimization, enforce quality standards, and resolve complex escalations. This role requires a highly analytical, hands-on leader capable of coaching overseas teams, identifying systemic gaps, and implementing data-driven workflows that elevate our autonomous ride-hailing support ecosystem.
<br><b>Location:</b> Working onsite in Plano, Texas
<br>Key Responsibilities
<br><ul>
<li>Global Performance Coaching & Enablement: Hold direct accountability for the performance and continuous upskilling of overseas support teams. Design and deliver scenario-based training, high-engagement workshops, and targeted coaching sessions to ensure global alignment with CoE standards.</li>
<li>Process Architecture & Root Cause Analysis (RCA): Actively audit rider interactions and overarching performance data. Spearhead deep-dive Root Cause Analyses to identify systemic process gaps, friction points, and failure modes. You will formulate and pitch scalable, thoughtful recommendations to leadership that streamline workflows and optimize the rider journey.</li>
<li>Quality Assurance & Performance Management: Execute rigorous QA audits across omni-channel interactions (calls, chats, tickets). Deliver structured, actionable feedback to international stakeholders and partner seamlessly with Team Leads to architect and track definitive improvement plans.</li>
<li>Subject Matter Authority & Escalation Management: Serve as the definitive operational authority for complex escalations, exceptions, and policy enforcement. You will continuously optimize playbooks, Standard Operating Procedures (SOPs), and knowledge bases to reflect the latest product evolutions and support protocols.</li>
<li>Cross-Functional Strategic Partnership: Collaborate with Operations, Product, and Customer Experience (CX) teams to pilot new support tools, execute beta tests, and champion the "Voice of the Rider" by translating qualitative feedback into actionable product insights.</li>
</ul>
Required Qualifications & Experience
<br><ul>
<li>3–5 years in process excellence, quality assurance, or high-tier customer support, preferably within logistics, ridesharing, or tech-forward operational environments. Proven experience in call center management and global vendor oversight is essential.</li>
<li>Specialized Expertise: Direct, hands-on experience as an Autonomous Driver is strictly required to deeply understand the product ecosystem.</li>
<li>Prioritized Experience: Candidates with a background in an Emergency Response Team (ERT) or handling critical safety incidents will be given top priority.</li>
<li>Analytical Skills: Demonstrated mastery of RCA methodologies (e.g., 5 Whys, Fishbone diagrams) and the ability to interpret raw performance data (CSAT, AHT, FCR) into strategic action plans.</li>
<li>Technical Proficiency: Advanced expertise with Zendesk, Salesforce, QA auditing platforms (Playvox, MaestroQA), data manipulation in Google Sheets/Excel, and knowledge management via Notion/Confluence.</li>
<li>Operational Readiness: This is a dynamic, 24/7 operational environment. Candidates must possess scheduling flexibility and be prepared for up to 15% on-field travel to support operational hubs and vendor sites.</li>
<li>Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority.</li>
<li>Preferred Certifications: Lean Six Sigma (Green Belt or higher) or comparable process improvement certifications.</li>
</ul>
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
<br><b>Benefits:</b> Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
<br>Medical/Dental/Vision/Life Insurance
<br>Paid holidays plus Paid Time Off
<br>401(k) plan and contributions
<br>Long-term/Short-term Disability
<br>Paid Parental Leave
<br>Employee Stock Purchase Plan
<br><br>
<b>Disclaimer:</b> The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Subject Matter Expert & Quality Analyst - Rider Support

Eaton

<div><div>Join Our Team at Eaton: Empowering Tomorrow, Today!
</div><div></div><div>Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable <b>campus in Dubai </b>, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.<br>
</div><div></div><div><p><b>Eaton's Global Data Center Segment </b>is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.<br>
</p><p></p><p>Within this segment, Eaton has an opening for a <b>Quality Manager &ndash; Global Data Center Segment </b>. This position is a senior, globally accountable leader that is leader responsible for defining, governing, and continuously improving the end‑to‑end quality framework for post‑order execution across <b>Eaton&rsquo;s Global Data Center Segmen </b>t.<br>
</p><p></p><p>Operating within the <b>Post Order Center of Excellence (CoE) </b>, this role ensures that quality is designed into execution&mdash;not inspected in after the fact&mdash;by establishing global standards, assurance mechanisms, testing rigor, and process discipline that scale across regions, customers, and service offers. The position plays a critical role in enabling consistent, reliable, and repeatable customer outcomes while supporting Eaton&rsquo;s growth with hyperscale and colocation data center customers worldwide. This role is based in Dubai, serving as a global coordination hub, and works across regions, time zones, and functions to drive a &ldquo;one Eaton&rdquo; quality mindset for post‑order delivery.<br>
</p></div><p></p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:<br>
</b></h2></div><p></p><div><p><b>Global Quality Strategy &amp; Governance
</b></p><ul><li>Define and own the global post-order quality strategy for the Global Data Center Segment, aligned with segment priorities, customer expectations, and Eaton enterprise standards.
</li><li>Establish and maintain a single global quality framework covering assurance, testing, process compliance, and continuous improvement across regions.
</li>Partner with the Post Order Director, Services, Engineering, PMO, OPEX, and regional execution leaders to embed quality expectations into operating models and execution rhythms.<br>
<li>
</li></ul><p></p><p><b>Quality Assurance &amp; Testing
</b></p><ul><li>Lead global assurance and testing methodologies to validate that post-order deliverables, services, and execution outcomes meet defined quality, safety, and reliability standards.
</li><li>Ensure quality gates, reviews, and acceptance criteria are consistently applied across complex, multi-region data center programs.
</li>Drive root-cause analysis and corrective actions for systemic quality issues, partnering cross-functionally to prevent recurrence.<br>
<li>
</li></ul><p></p><p><b>Process Quality &amp; Standardization
</b></p><ul><li>Own global process quality for post-order execution, ensuring that standardized processes are clearly defined, documented, deployed, and adhered to.
</li><li>Work closely with the Quality Analyst &ndash; Process and OPEX partners to identify gaps, simplify workflows, and eliminate variation that negatively impacts customer outcomes.
</li>Support the evolution of global processes as services scale, new offers are introduced, or customer requirements change.<br>
<li>
</li></ul><p></p><p><b>Performance Management &amp; Continuous Improvement
</b></p><ul><li>Define and monitor global quality KPIs, dashboards, and review cadences that provide transparency into performance, risk, and trends.
</li><li>Lead continuous improvement initiatives focused on reducing defects, rework, cycle time, and execution risk while improving customer satisfaction.
</li>Escalate critical quality risks with clear data, options, and recommendations to senior leadership.<br>
<li>
</li></ul><p></p><p><b>People Leadership &amp; Capability Building
</b></p><ul><li>Lead, coach, and develop a small but highly impactful global quality team, including the Quality Analyst &ndash; Assurance &amp; Testing and Quality Analyst &ndash; Process.
</li><li>Build quality capability across the broader Post Order organization by influencing leaders and teams beyond direct reporting lines.
</li>Foster a culture where quality, safety, and accountability are core expectations&mdash;not trade-offs for speed<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree in engineering, Quality, Operations, or a related technical discipline from an accredited institution.
</li>Minimum of 15 years of experience in quality management, operational excellence, or execution leadership within complex, global, engineered-to-order or services-led environments.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Skills:
</b></h2></div><div><ul><li>Experience supporting data center, critical power, or infrastructure services.
</li><li>Formal quality or continuous improvement certifications (e.g., Lean, Six Sigma, ISO‑related frameworks).
</li><li>Experience working in or leading teams based in the Middle East or other global hubs.
</li><li>Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
</li></ul><p>#LI-SA2<br>
</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Why join Eaton:
</b></h2></div><div><ul><li>Competitive compensation and benefits, aligned with your experience and impact.
</li><li>Opportunity to work on challenging, high‑impact projects within a dynamic and collaborative team environment.
</li><li>Your aspirations matter &ndash; Eaton actively supports internal mobility and promotes from within whenever possible.
</li><li>Your growth matters &ndash; We invest in long‑term development through continuous learning, upskilling, and global programs via Eaton University.
</li><li>Your contributions matter &ndash; Reliability, safety, efficiency, and sustainability are at the heart of what we do, driving meaningful impact on people&rsquo;s lives and the environment.
</li>Your wellbeing matters &ndash; Health, safety, and wellness are a priority. At Eaton, wellbeing goes beyond programs, empowering employees with the tools and environment to thrive.<br>
<li>
</li></ul></div></div></div><p></p><div><b>Living and Working in Dubai:
</b></div><div>Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.
</div><div>Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!<br>
</div><p></p><p>All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates&rsquo; privacy rights and data security will be protected in accordance with applicable laws.
</p><p>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Quality Engineer Manager - Global Data Center Segment

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