operational excellence manager

Skretting

<div>
 
 Job Description
 
 
 
 <ul>
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 Performing site diagnostic/assessments to highlight opportunities for improvement- in line with budget setting cycle
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 Informing site leadership team &amp; BU OE lead of the opportunities - to allow opportunity-based target setting in the budget cycle
 </li>
 <li>
 Tracking of benefits through leading the Benefits Tracker agenda- ensuring all activity is tracked
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 Leading of site improvement projects that are higher in complexity or require cross functional involvement
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 For site prioritised opportunities- Set up projects with site team members, ensuring charter in place and then coaching the teams to deliver projects
 </li>
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 ensuring strong site governance is in place for improvement activities
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 Working together with the local Operations team facilitate the setting up and sustainability of the site SIM/ business performance management process to ensure robust performance management is in place at all levels to cover &ndash; handover, SIC, Daily, Weekly, Monthly intervals
 </li>
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 Deploy best practice operational excellence techniques within the Operations function through design, coaching and training of staff (eg SIM, 5S, PSG, TPM) to reduce waste and non value add activity/cost
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 Ensure central CI programmes are cascaded and aligned to local requirements
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 Perform Operational Excellence maturity assessments in line with central defined process and ensure site improvement plan is in place and progressing
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 Support the development of a CI culture- ensuring using leadership process confirmations across site- as part of the defined leaders standard work
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 Competency development- Establish competency requirements for identified roles across the business and performing training needs analysis to ensure a site competency (for operational excellence) plan is in place.
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 Develop, implement and maintain training matrices to assist managers in identifying training needs
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 Ensure that all employees are trained to the required standards and are effectively audited and signed off as competent
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 </ul>
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Operational Excellence Lead

Emirates Islamic

<div>About Emirates NBD 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region. 
What You Will Be Doing 
The role is responsible for supporting the transformation and digitization of all operational units (Services) under Corporate &amp; Institutional Banking including Credit Risk, Treasury, Trade Finance, Corporate Account Services, and Payments Operations. The position drives process discovery, STP enhancement, automation delivery, Gen AI-enabled solutions, workflow optimization, and operational diagnostics to improve strengthen risk controls, optimize turnaround times, and deliver superior customer experience. Manage key business and services stakeholders and work cohesively with product, IT, Operations, Risk, Compliance, and vendor teams to accelerate the bank&rsquo;s future-ready operation goal. 
Transformation and Operational Analysis 
<div><ul><li>Identify processes improvement and risk mitigation opportunities across Services units that are suitable for STP, light / robotic automation, and/or GenAI enablement by
</li></ul><ul><li>Review of existing KPIs such as STP rates, TAT, error rates, and recommend process improvements opportunities.
</li></ul><ul><li>Conduct end-to-end process mapping, gap analysis, and redesign for future state.
</li></ul><ul><li>Execute diagnostic studies on high-volume operational processes to identify automation opportunities.
</li></ul>Lead end-to-end process reviews, mapping, and redesign using methodologies and tools relevant to the banking industry. 
<ul><li>
</li></ul></div>Governance and Project Management
<div><ul><li>Develop and track project plans, timelines, budgets, and resource allocation.
</li></ul><ul><li>Identify and mitigate project risks while ensuring quality delivery.
</li></ul><ul><li>Solid technical understanding and ability to define and refine requirements through a project lifecycle.
</li></ul><ul><li>Support IT transformation sprints, daily stand-ups, and weekly working groups.
</li></ul><ul><li>Assist with governance dashboards, program updates, and benefits realization tracking.
</li></ul><ul><li>Coordinate with Operations Heads, Product Owners, IT, Risk, and Compliance to ensure project alignment.
</li></ul><ul><li>Liaise with internal teams and vendors (if applicable) for workflows, Light / Robotic automation, Gen AI
</li></ul>Prepare materials for Service EXCO, Program Boards, and Operational Risk committees. 
<ul><li>
</li></ul></div>Understanding of GenAI &amp; Autonomous Agents
<div><ul><li>Partner with Data and AI teams to operationalize GenAI use cases across Services.
</li></ul><ul><li>Support development of AI-based copilots, decision-support tools, and automated quality-monitoring systems.
</li></ul><ul><li>Track adoption, efficiency gains, and operational impact of AI solutions.
</li></ul><ul><li>Support review and implementation of OCR workflow and GenAI capabilities.
</li></ul></div>Driving Change Management
<div><ul><li>Drive cultural adoption of continuous improvement and operational excellence within Operations teams.
</li></ul><ul><li>Excellent meeting, workshop, and conference facilitation skills, with proven knowledge of how to foster attendee participate and collaboration in small and large groups.
</li></ul><ul><li>Deliver and track structured project management (Agile / PMO frameworks) for each transformation initiative.
</li></ul>Support where required for adoption, testing, and rollout phases for STP &amp; automation initiatives. 
<ul><li>
</li></ul></div>What We are Looking for
<div><ul><li>Bachelor&rsquo;s degree in business, Engineering, Data Science, or a related field.
</li></ul><ul><li>Certification in Change Management or Project Management
</li></ul><ul><li>Minimum 15&amp;#43; years of relevant banking experience in process excellence, automation, or Transformation.
</li></ul><ul><li>Proven experience in leading or supporting transformation projects from business or IT side e.g. Re-organization of Operating model, Re-platforming.
</li></ul><ul><li>Must have hands-on understanding of C&amp;IB products including Trade Finance, Credit Risk and Treasury (Global Markets)
</li></ul><ul><li>Exposure in Implementation/ working on AI Models/Gen AI
</li></ul><ul><li>Exceptional problem solving and analytical thinking (quant and qual)
</li></ul><ul><li>Exceptional relationship and conflict management skills
</li></ul><ul><li>Exceptional communication and senior stakeholder management skills
</li></ul><ul><li>Proven people/team management skills
</li></ul><ul><li>Strong understanding of Gen AI /Agentic AI
</li></ul><ul><li>Proven ability to lead, plan and manage change/projects in organizations.
</li></ul><ul><li>Experience in using process improvement methodologies such as Lean,
</li></ul><ul><li>The job holder will be an experienced professional with outstanding leadership capabilities.
</li></ul><ul><li>Should possess understanding of best practices in the IT and Digital and Business Process Reengineering space.
</li></ul><ul><li>Strong analytical and problem-solving skills with an ability to translate business requirements into an execution framework.
</li></ul>Excellent communication skills with the ability to articulate clearly to the various levels of the organization. 
<ul><li>
</li></ul></div>What We Offer You
<div><ul><li>Competitive salary package.
</li></ul><ul><li>Strong emphasis on work-life balance and employee wellbeing.
</li></ul><ul><li>Access to world-class Learning &amp; Development platforms for career growth.
</li></ul><ul><li>Generous annual leave and comprehensive Private Healthcare coverage.
</li></ul><ul><li>Preferential banking facilities for employees.
</li></ul></div>Why Join Us
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD services team.</div>

Senior Manager – Operations Transformation C&IB

Emirates NBD

EUROPHON ACOUSTICS TRADING L.L.C

Operations Manager &ndash; Aluminum &amp; Fa&ccedil;adeLocation: United Arab Emirates Employment Type: Full-TimeAbout Euro Systems LLCEuro Systems LLC is a leading specialist in fa&ccedil;ade, aluminum, glazing, and architectural metal solutions, delivering landmark projects across the UAE and GCC. We are committed to engineering excellence, innovation, quality, and operational efficiency.Position OverviewWe are seeking a highly experienced Operations Manager &ndash; Aluminum &amp; Fa&ccedil;ade to lead and oversee all operational activities across multiple fa&ccedil;ade and aluminum projects. The successful candidate will drive project execution, operational excellence, resource optimization, and business performance while ensuring projects are delivered safely, on time, and within budget.Key Responsibilities<ul><li>Lead the overall operations of fa&ccedil;ade, aluminum, glazing, and architectural metal projects.</li><li>Manage project delivery from planning through completion and handover.</li><li>Oversee project managers, engineers, site teams, fabrication, and installation operations.</li><li>Ensure project schedules, budgets, quality standards, and operational KPIs are achieved.</li><li>Coordinate with design, engineering, procurement, production, and commercial departments.</li><li>Optimize manpower, materials, equipment, and operational resources.</li><li>Monitor project performance, profitability, and cost control measures.</li><li>Drive continuous improvement initiatives across fabrication and installation processes.</li><li>Ensure compliance with company QA/QC, HSE, and contractual requirements.</li><li>Maintain strong relationships with clients, consultants, contractors, and key stakeholders.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's Degree in Civil Engineering, Mechanical Engineering, Construction Management, or a related discipline.</li><li>15&ndash;25 years of experience within the fa&ccedil;ade, aluminum, glazing, and architectural metal industry.</li><li>Proven leadership experience managing multiple large-scale fa&ccedil;ade and curtain wall projects.</li><li>Strong understanding of fabrication, production, supply chain, and site installation operations.</li><li>Demonstrated success in operational management, project delivery, and business performance.</li><li>Excellent commercial, contractual, and cost-control knowledge.</li><li>Strong leadership, decision-making, communication, and stakeholder management skills.</li><li>Extensive UAE or GCC market experience is mandatory.</li></ul>Why Join Us?<ul><li>Lead high-profile fa&ccedil;ade and building envelope projects across the UAE.</li><li>Join a well-established and growing industry leader.</li><li>Influence strategic operations and business performance.</li><li>Work with experienced technical and management teams.</li><li>Attractive career growth opportunities within a dynamic organization.</li></ul>If you have a proven track record of leading large-scale fa&ccedil;ade operations and delivering operational excellence, we welcome your application.Job Type: Full-timeWork Location: In person

Operations Manager – Aluminum & Façade

Hundred Coffee

About the RoleWe are seeking an experienced and results-driven Branch Manager to lead the daily operations of our upscale coffee shop and restaurant in Qatar. The ideal candidate will possess strong leadership skills, a solid understanding of restaurant financials, and a passion for delivering exceptional guest experiences while driving operational excellence.Key Responsibilities<ul><li>Oversee all aspects of daily branch operations, ensuring smooth and efficient service.</li><li>Lead, motivate, and develop a high-performing team to achieve operational and financial goals.</li><li>Manage branch profitability through effective control of costs, labor, inventory, and expenses.</li><li>Monitor and analyze Profit &amp; Loss (P&amp;L) statements and implement corrective actions to improve financial performance.</li><li>Control food, beverage, and operational wastage while maintaining acceptable variance levels.</li><li>Develop and manage staff schedules to optimize labor productivity and service standards.</li><li>Establish, monitor, and evaluate key performance indicators (KPIs) for individuals and teams.</li><li>Ensure compliance with food safety regulations, hygiene standards, and hazard prevention procedures.</li><li>Conduct regular inventory counts and implement inventory control measures.</li><li>Handle customer feedback and resolve issues promptly to maintain exceptional guest satisfaction.</li><li>Ensure adherence to company policies, procedures, and brand standards.</li><li>Support recruitment, onboarding, training, performance management, and succession planning initiatives.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 3 years of experience in a Branch Manager, Restaurant Manager, Caf&eacute; Manager, or similar leadership role within hospitality, restaurants, caf&eacute;s, or food &amp; beverage operations.</li><li>Strong knowledge of:</li><li>Profit &amp; Loss (P&amp;L) Management</li><li>Cost Control &amp; Budgeting</li><li>Wastage &amp; Variance Management</li><li>Inventory Management</li><li>Staff Scheduling &amp; Workforce Planning</li><li>KPI Development and Performance Evaluation</li><li>Food Safety Standards and Hazard Control</li><li>Customer Service Excellence</li><li>Proven ability to achieve sales targets and operational KPIs.</li><li>Strong leadership, coaching, and team-building skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in POS systems, inventory systems, and Microsoft Office applications.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.</li></ul>Preferred Competencies<ul><li>Strong analytical and problem-solving skills.</li><li>Commercial awareness and business acumen.</li><li>Ability to drive revenue growth while maintaining operational efficiency.</li><li>Experience in upscale dining, premium caf&eacute;s, or high-volume restaurant operations is highly desirable.</li></ul>Work Location: In person

BRANCH MANAGER - UPSCALE SPECIALTY COFFEE SHOP & RESTAURANT

Regatta Capital Holding

The Multisite Manager will oversee operations across multiple specialty coffee shops, ensuring consistency in quality, service, and brand standards. This role requires strong leadership, operational expertise, and a passion for specialty coffee culture. The manager will drive performance, mentor teams, and uphold the company&rsquo;s reputation for excellence in every cup.Responsibility<ul><li>Coffee operations : Supervise daily operations across multiple locations, ensuring adherence to specialty coffee standards and company policies.</li><li>Analyze branch sales levels and profitability, create and implement strategic plans to achieve sales goals.</li><li>Quality control: Maintain consistency in coffee preparation, brewing methods, and product offerings across all sites.</li><li>Training of the team at Branch level focusing on specialty coffee knowledge, customer service, and operational excellence.</li><li>Customer experience: Ensure each store delivers a welcoming environment and exceptional service, resolving escalated customer concerns.</li><li>Performance management: Track KPIs such as sales, customer satisfaction, and operational efficiency across all locations.</li><li>Inventory control to guarantee product availability and quality.</li><li>Assist the Baristas, stations and coffee shop events.</li></ul>Requirements<ul><li>2-3 years experience in the same role in Coffee shop management.</li><li>Bachelor&rsquo;s degree in Business, Hospitality, or related field</li><li>Well-organized, detailed oriented, and able to multi-task</li><li>Must have effective problem solving/decision making abilities</li><li>Must have excellent verbal and written communication skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Specialty Coffee: 6 years (Preferred)</li></ul>

Multi Site Manager - Specialty Coffee

Surge Entertainment and Adventure Parks

About UsSurge Entertainment by Drew Brees is one of the fastest-growing Family Entertainment Center (FEC) brands in the country. Our venues combine exciting attractions including bowling, laser tag, arcade games, sports simulators, go-karts, and more with a chef-driven restaurant and full-service bar to create unforgettable experiences for guests of all ages.We are seeking an experienced and energetic Operations Manager to oversee the daily operations of one of our high-volume entertainment centers. This role is responsible for delivering exceptional guest experiences, leading departments, driving financial performance, maintaining safety standards, and ensuring operational excellence across all areas of the facility.Position SummaryThe Operations Manager serves as a key member of the leadership team and is responsible for the day-to-day management of attractions, arcade, food and beverage, guest services, maintenance, and facility operations. The ideal candidate is a hands-on leader with a strong background in hospitality, entertainment, restaurant, amusement, or multi-unit operations.This position requires a leader who thrives in a fast-paced environment, builds strong teams, and consistently delivers outstanding guest experiences.Key Responsibilities Leadership &amp; Team Development<ul><li>Lead, coach, and develop department managers and hourly team members.</li><li>Foster a positive, guest-focused culture that promotes teamwork, accountability, and operational excellence.</li><li>Conduct regular manager meetings, performance reviews, and coaching sessions.</li><li>Assist with recruiting, hiring, onboarding, and training of team members and managers.</li><li>Create development plans and succession strategies for future leaders.</li></ul>Guest Experience<ul><li>Ensure every guest receives exceptional service and an outstanding entertainment experience.</li><li>Resolve guest concerns quickly and professionally.</li><li>Monitor guest feedback, online reviews, and satisfaction scores to identify opportunities for improvement.</li><li>Drive initiatives that increase guest loyalty, repeat visits, and positive reviews.</li></ul>Operational Excellence<ul><li>Oversee daily operations of attractions, arcade, food and beverage, maintenance, and guest service departments.</li><li>Ensure all operating procedures, safety standards, and company policies are consistently followed.</li><li>Monitor facility cleanliness, appearance, and functionality throughout all operating hours.</li><li>Maintain compliance with health, safety, food safety, and regulatory requirements.</li><li>Support special events, birthday parties, corporate events, and group bookings.</li></ul>Financial Performance<ul><li>Drive revenue growth through effective operational execution and guest engagement.</li><li>Manage labor scheduling to meet business demands while maintaining labor targets.</li><li>Monitor key performance indicators including sales, labor costs, guest satisfaction, and operational efficiency.</li><li>Assist with budgeting, forecasting, inventory management, and expense control.</li><li>Identify opportunities to improve profitability and operational efficiency.</li></ul>Attractions &amp; Facility Management<ul><li>Ensure attractions are operating safely and efficiently.</li><li>Partner with maintenance teams to minimize downtime and maximize guest satisfaction.</li><li>Maintain compliance with all amusement ride, safety, and facility regulations.</li><li>Assist with new attraction launches, operational initiatives, and company growth projects.</li><li>Ability to work in a noisy, fast-paced environment with frequent distractions while maintaining a high level of attentiveness and professionalism.</li><li>Actively stand and walk for up to 100% of the scheduled shift and move throughout the facility as needed.</li></ul>Qualifications/Required Experience<ul><li>3+ years of management experience in a Family Entertainment Center, hospitality, restaurant, amusement, recreation, or similar high-volume environment.</li><li>Proven experience leading large teams and multiple departments.</li><li>Strong operational and financial management skills.</li><li>Experience managing guest service and customer satisfaction initiatives.</li></ul>Preferred Qualifications<ul><li>Experience in Family Entertainment Centers, bowling centers, amusement parks, entertainment venues, or hospitality operations.</li><li>Food and beverage management experience.</li><li>Knowledge of labor management, scheduling, and inventory controls.</li><li>Experience with POS, arcade management, or entertainment management systems.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team-building abilities.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work in a fast-paced, high-energy environment.</li><li>Strong organizational and multitasking skills.</li><li>Results-driven mindset with a focus on operational excellence.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Performance Bonus Opportunities</li><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Paid Time Off</li><li>401(k)</li><li>401(k) Company Match</li><li>Career Growth Opportunities</li><li>Employee Discounts</li></ul>Schedule<ul><li>Full-Time</li><li>Weekends, evenings, and holidays as business needs require</li></ul>Why Join Surge?At Surge Entertainment, you'll help lead one of the most exciting and rapidly growing brands in the entertainment industry. You'll have the opportunity to influence operations, develop future leaders, improve guest experiences, and contribute directly to the success of a growing company with expansion plans across multiple markets.If you're passionate about hospitality, entertainment, leadership, and creating memorable guest experiences, we'd love to hear from you.Pay: From $45,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Operations Manager

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8757 operational excellence manager jobs Near Me

Operational Excellence Lead

Senior Manager – Operations Transformation C&IB

Senior Manager – Operations Transformation C&IB

Operations Manager – Aluminum & Façade

BRANCH MANAGER - UPSCALE SPECIALTY COFFEE SHOP & RESTAURANT

Multi Site Manager - Specialty Coffee

Operations Manager