operational excellence manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
You will assist the hotel management in achieving its quality and operational excellence objectives.This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance,emotional audits, guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies. 
Qualifications 
<ul><li>
Graduate degree in Hotel Management or related field</li><li>
Minimum 3years experience in Operational Excellence Management role &ndash; service industry sector.</li><li>
It is a plus if you have achieved Regionally Recognised Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor, or certified in Six sigma, green belt or black belt.</li><li>
Demonstrable excellent interpersonal, communication skills and organisation skills</li><li>
Demonstrable accuracy and attention to detail</li><li>
Multi cultural exposure</li><li>
Receptive to a fast-paced and changing environment.</li></ul></div>

Operational Excellence Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is excited to announce an opening for the position of Manager - Operational Readiness. In this critical role, you will be responsible for ensuring that all operational aspects of our ambitious projects are ready for successful implementation. This includes strategizing, planning, and executing operational readiness initiatives that align with our goal of delivering world-class entertainment and leisure experiences.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Develop comprehensive operational readiness plans for new and existing projects, ensuring alignment with organizational goals and timelines.</li>
<li>Work collaboratively with different departments, including project management, design, and HR, to ensure all operational requirements are met before the launch.</li>
<li>Conduct detailed assessments of operational readiness, identifying gaps and recommending solutions to enhance service delivery.</li>
<li>Design, implement, and oversee staff training programs aimed at equipping teams with the skills required for operational excellence.</li>
<li>Create and monitor key performance indicators (KPIs) to assess operational effectiveness and readiness, providing regular updates to senior management.</li>
<li>Identify potential operational risks and develop mitigation strategies to ensure smooth project rollouts.</li>
<li>Foster a customer-focused culture among staff to ensure high standards of guest experience are met and exceeded.</li>
</ul>Requirements<ul><li>A bachelor&rsquo;s degree in Business Management, Operations, or a related field.</li><li>Minimum of 7 years of experience in operational management or readiness roles.</li></ul>
Benefits
Comprehensive benefits package</div>

Manager - Operational Readiness

Hikma Pharmaceuticals

<div><div><div><div><div><div><div>Description:
Role Purpose:

Overseeing all daily plant operations&mdash;from production and manufacturing to compliance with policies and procedures. The role also involves leading Manufacturing, Operational Excellence activities by setting strategies for capacity and utilization improvement through process optimization, enhancing efficiency and cost-effectiveness.

Key Responsibilities:
<ul>
<li>Oversee and organize work in production, packaging, and warehouse facilities to ensure maximum performance.</li>
<li>Ensure supervisors are up to date with training requirements in alignment with local and global standards.</li>
<li>Manage the production process in collaboration with the Planning Department, advising on schedule improvements to fulfill demand while optimizing operational efficiency.</li>
<li>Develop communication channels with other divisions to exchange best practices and ideas that improve overall corporate profitability.</li>
<li>Allocate resources effectively and fully utilize assets to achieve optimal results.</li>
<li>Ensure compliance with company policies to maintain high quality standards in production, packaging</li>
<li>Develop and maintain succession plans for all areas of responsibility to ensure sustainable performance.</li>
<li>Drive process improvements and machine productivity enhancements across sites to improve unit cost and employee productivity.</li>
<li>Set OEE (Overall Equipment Effectiveness) targets for sites based on product mix and machine capabilities to ensure regional alignment.</li>
<li>Manage harmonization and optimization of product composition and manufacturing processes to enhance efficiency and utilization.</li>
<li>Direct implementation of value stream mapping for top three products in each site to improve manufacturing cycle time.</li>
<li>Oversee Operational Excellence initiatives to standardize plant performance indicators.</li>
<li>Manage and control tech-transfer of products between sites to ensure smooth implementation and transition.</li></ul> 


Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in pharmacy.</li>
<li>Minimum 10 years of experience in Production management sterile and solid dosage form.</li>
<li>Strong knowledge of Lean Manufacturing, Six Sigma, and process optimization methodologies.</li>
<li>Excellent leadership, communication, and problem-solving skills.</li>
<li>Ability to manage multiple sites and drive operational excellence initiatives</li>
</ul></div></div></div></div><div><div><div><div>Location:
EG</div></div></div></div></div></div></div>

Production Manager

<div>
 Job description:
 
 
 
 
 Role Purpose:
 
 
 
 Overseeing all daily plant operations&mdash;from production and manufacturing to compliance with policies and procedures. The role also involves leading Manufacturing, Operational Excellence activities by setting strategies for capacity and utilization improvement through process optimization, enhancing efficiency and cost-effectiveness.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee and organize work in production, packaging, and warehouse facilities to ensure maximum performance.
 </li>
 <li>
 Ensure supervisors are up to date with training requirements in alignment with local and global standards.
 </li>
 <li>
 Manage the production process in collaboration with the Planning Department, advising on schedule improvements to fulfill demand while optimizing operational efficiency.
 </li>
 <li>
 Develop communication channels with other divisions to exchange best practices and ideas that improve overall corporate profitability.
 </li>
 <li>
 Allocate resources effectively and fully utilize assets to achieve optimal results.
 </li>
 <li>
 Ensure compliance with company policies to maintain high quality standards in production, packaging
 </li>
 <li>
 Develop and maintain succession plans for all areas of responsibility to ensure sustainable performance.
 </li>
 <li>
 Drive process improvements and machine productivity enhancements across sites to improve unit cost and employee productivity.
 </li>
 <li>
 Set OEE (Overall Equipment Effectiveness) targets for sites based on product mix and machine capabilities to ensure regional alignment.
 </li>
 <li>
 Manage harmonization and optimization of product composition and manufacturing processes to enhance efficiency and utilization.
 </li>
 <li>
 Direct implementation of value stream mapping for top three products in each site to improve manufacturing cycle time.
 </li>
 <li>
 Oversee Operational Excellence initiatives to standardize plant performance indicators.
 </li>
 <li>
 Manage and control tech-transfer of products between sites to ensure smooth implementation and transition.
 </li>
 <li>
 Job Location: Badr City
 </li>
 </ul>
 
 &nbsp;
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in pharmacy.
 </li>
 <li>
 Minimum 10 years of experience in Production management sterile and solid dosage form.
 </li>
 <li>
 Strong knowledge of Lean Manufacturing, Six Sigma, and process optimization methodologies.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple sites and drive operational excellence initiatives
 </li>
 </ul>
</div>

Soar Software Development Company

<div>About us:
Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
Role Summary:
The Process Excellence &amp; Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.
This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.
Key responsibilities:
1. Enterprise Process Ownership<ul>
<li>
Own the company-wide process architecture, including core, supporting, and management processes</li>
<li>Design and document end-to-end, cross-functional processes covering all major value streams</li>
<li>Defi ne clear process ownership, handoff s, decision rights, and escalation paths</li>
<li>Ensure processes are designed for scale, resilience, and regulatory compliance</li>
</ul>
2. Process Design &amp; Standardization<ul>
<li>
Lead current-state and future-state process design across departments</li>
<li>Establish process standards, templates, and design principles</li>
<li>Eliminate redundant, confl icting, or undocumented processes</li>
<li>Ensure consistency of process execution across teams while allowing controlled flexibility</li>
<li>3. AI-Enabled Process Improvement</li>
</ul><ul><li>Identify opportunities to reduce cycle time, manual effort, and rework using AI and automation</li>
<li>Redesign processes to leverage AI for decision support, validation, classification, and exception handling</li>
<li>Partner with Product, Engineering, and Data teams to embed AI capabilities directly into workflows</li>
<li>Ensure AI usage is governed, explainable, auditable, and aligned with risk appetite</li>
</ul>
4. Process Governance &amp; Change Control<ul>
<li>
Establish and operate the enterprise process governance model</li>
<li>Define rules for process changes, versioning, approvals, and impact assessment</li>
<li>Chair or manage the process review and change control forum</li>
<li>Enforce adherence to approved processes and standards</li>
</ul>
5. Performance Management &amp; Measurement<ul>
<li>
Define process-level KPIs (cycle time, touchless rate, exception rate, rework, compliance pass rate)</li>
<li>Ensure performance metrics are instrumented within systems, not managed manually</li>
<li>Monitor process performance trends and identify systemic improvement opportunities</li>
<li>Provide leadership with fact based insights on operational performance.</li>
</ul>
Qualifications &amp; Skills:
. 5+ years in Operational Excellence, Process Improvement, or Business Transformation
. Experience designing operating models for:
. Startups
. Greenfield initiatives
. Pre-launch or scale up environments
. Strong exposure to fintech, SaaS, or digital platforms
. Proven experience increasing productivity through AI and automation, not just headcount or tooling Certifications &amp; Credentials.
. Lean Six Sigma &ndash; Green Belt or Black Belt
. Manager of Quality / Organizational Excellence (CMQ/OE)
. ISO 9001
. Exposure to ISO 27001 and data governance standards is a plus AI &amp; Digital Capability
. Strong understanding of how AI can be applied to:
. Knowledge work
. Decision flows
. Operational productivity
. Ability to translate AI capabilities into practical process designs
. Comfortable working with Product, Engineering, and Data teams on AI delivery Mindset &amp; Behaviors
. Builder mentality; designs before scaling
. Strong bias for simplicity and leverage
. Data driven, structured, and execution focused
. Believes productivity comes from better systems, not harder work</div>

Excellence & Governance Manager

six senses

<div>As Quality Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
 
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and their strategic planning and development, ensuring all activities, initiatives and practices are activated and embraced within the property.
<div>
In this role, I will:
 
<ul><li>Develop, implement and maintain quality and brand standards at the property.</li><li>Lead the quality assurance program, ensuring consistency and operational excellence.</li><li>Conduct and oversee property quality audits, driving measurable improvement. (LQA, Hygiene, OPS audits and others)</li><li>Analyze guest feedback and review data to identify trends and opportunities. Create action lists resulting from results for the General Manager (direct feedback collected on site, HeartBeat/Medallia, social media, emails, etc)</li><li>Collaborate with global, regional and property leaders to implement corrective and preventive actions where and when needed.</li><li>Ensure compliance with brand standards, sustainability and wellness as well as hygiene, and regulatory requirements.</li><li>Guide key stakeholders on quality setup, readiness, and brand integration.</li><li>Champion a culture of continuous improvement and learning across all areas.</li><li>Align service quality with guest experience and brand promise.</li><li>Leverage data and KPIs to monitor performance and benchmark best practices.</li><li>Partner with Sustainability, Wellness, Operations, and Training to reinforce holistic quality excellence.</li><li>Support the development of quality training programs and audit tools for teams.
</li><li>Facilitate cross-property sharing of success stories, innovations, and lessons learned.
</li><li>Represent the property in property meetings, audits, and partner evaluations in relations to Quality</li><li>Provide regular quality reports and insights to GM for strategic decisions.</li><li>Liaison to property General Manager, Executive Committee and head of departments on all quality related matters</li><li>Focus on all areas of the operation in the hotel and branded residences
</li></ul></div>Qualifications

To execute the position of Quality Manager, I must have the required qualifications, technical skills and experience in the same/or a similar role in luxury hotels with proven results and includes the following:
<ul><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.</li></ul>
<ul><li>A degree in Hotel Management or equivalent education or experience.</li></ul>
<ul><li>More than 5 years&rsquo; previous experience in a luxury hotel operational leadership position with extensive IHG system accountability.</li></ul>
<ul><li>Proven experience leading and influencing team members across all levels of the organisation.</li></ul>
<ul><li>Fluent in English language.</li></ul>

The above is intended to provide an overview of the role and responsibilities for a Quality Manager at Six Senses The Palm, Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Quality Manager- Six Senses The Palm Dubai

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Assistant Manager - Operations Excellence who can help us move even faster.
 
 
 
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 The Role:
 
 
 
 
 
 
 
 The Assistant Manager, Operations Excellence
 
 will be a pivotal leader in the noon Minutes team, responsible for championing operational efficiency, driving lean initiatives, and ensuring world-class last mile logistics performance within our hyper-local network. This role requires a data-driven, hands-on professional capable of translating strategic goals into measurable operational improvements and effective cross-functional collaboration.
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 
 
 
 1. Process Transformation &amp; Standardization:
 
 
 
 
 
 <ul>
 <li>
 Lead the execution of the Lean Operations component of the strategic Business Plan, focusing on system optimization, process improvements, and cultural change across all markets in which Noon Minutes operates.
 </li>
 <li>
 Actively lead efforts to revamp and streamline existing operational processes. Identify critical gaps and bottlenecks and develop both tech and non-tech initiatives to remove them.
 </li>
 <li>
 Work closely with cross-functional stakeholders including Fulfillment, Tech, Planning &amp; Performance team, Admin, HR, Finance, and Procurement to ensure end-to-end process harmonization and efficiency, across all markets in which Noon Minutes operates.
 </li>
 <li>
 Set out and identify best practices, formalize them into Standard Operating Procedures (SOPs), facilitate knowledge transfer, ensure robust implementation, and develop a compliance mechanism to track adherence.
 </li>
 </ul>
 
 
 
 
 
 2. Learning, Quality &amp; Delivery Associate Training:
 
 
 
 
 
 <ul>
 <li>
 Drive the process of developing comprehensive training materials. This includes creating training manuals, formal SOPs, and E-learning initiatives for all operational roles.
 </li>
 <li>
 Lead the team responsible for providing training to newly onboarded Delivery Associates (including walkers, cyclists, motorbike, and EV riders).
 </li>
 <li>
 Develop and implement retraining initiatives to increase the quality and performance of the existing fleet, specifically targeting performance gaps to prevent offboarding (churn) due to poor performance.
 </li>
 <li>
 Ensure the overall quality and consistency of the Delivery Associates' performance across the entire fleet.
 </li>
 <li>
 Lead the training and onboarding of Area Managers, Supervisors, Team Leaders, and Dispatchers, while working closely with Country Leadership to design and implement performance management frameworks that drive operational excellence.
 </li>
 </ul>
 
 
 
 
 
 3. Technology &amp; Product Development:
 
 
 
 
 
 <ul>
 <li>
 Based on operational insights, initiate tech development requests with the Technology team.
 </li>
 <li>
 Work in parallel with the Tech team on upcoming Product Roll Outs and the Introduction of New Product Features, including initiating and managing relevant operational requests related to these changes while ensuring alignment with Country Leadership goals and continuous improvement in store operations.
 </li>
 </ul>
 
 
 
 
 
 4. People, Training &amp; Recruitment:
 
 
 
 
 
 <ul>
 <li>
 Lead the training and onboarding of Area Managers, Supervisors, and Dispatchers.
 </li>
 <li>
 Work directly with Area Managers on performance management initiatives to enhance team effectiveness.
 </li>
 <li>
 Oversee the full recruitment cycle for frontline staff by scheduling, announcing, and conducting recruitment drives for Logistics Associates (Dispatchers) across the UAE.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need :
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s Degree in Supply Chain Management, Engineering, or a related quantitative field.
 </li>
 <li>
 A minimum of 4-5 years of total experience in E-commerce, Supply Chain Design, or Operational Excellence, with a strong preference for candidates having at least 2 years of experience in the GCC region.
 </li>
 <li>
 Proven experience acting as a strategic business partner, delivering data-backed decision support and enabling strategic initiatives that help to improve organization financial performance.
 </li>
 <li>
 Strong analytical ability (e.g., pivot tables, lookup functions) to gather and interpret operational data.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the proven ability to build and manage relationships with both internal teams and external stakeholders.
 </li>
 <li>
 Technologically savvy, with familiarity with Google Suite being a plus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Assistant Manager,Operations Excellence

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