operational excellence manager

Volt Lines

<div>Join us and be a part of shaping the future of urban mobility!
Some complain about traffic but some are actually doing something about it. Join us on our mission to reduce traffic in Istanbul by increasing the accessibility of sustainable shared mobility.
Who are we?
Volt Lines is the only technology-enabled player in the Turkish market competing against legacy incumbents and it reduces emissions and traffic by turning premium 16-seater buses into a viable alternative to single occupancy vehicles.
What we do?
In Istanbul, over 50,000 buses operate at 31% efficiency. These buses, which contribute to the city's traffic with empty seats, could also be the solution to its problem. Volt Lines is the only shuttle service provider that has both software as well as a transport service. This allows for optimal harmonization of the software and operation resulting in the creation of great experiences and services. Notable examples of these innovative services include DRT and Marketplace. DRT (short for Demand-Responsive Transport) was covered by a Harvard Business School case study that is being taught at the MBA school. Marketplace on the other hand allows companies to sell empty seats on their buses to neighboring passengers who are going in the same direction at the same time.
Let's work together to shape the future of mobility.
We're looking for an Operational Excellence &amp; Finance Manager to join us in shaping the future of urban transportation using the latest technologies. This role combines sales execution, account management, billing ownership, and reporting responsibilities. You will support new business opportunities while ensuring strong retention, financial accuracy, and operational alignment.
Financial Planning, Budgeting &amp; Supplier Management:<ul><li>
Drive financial planning and system optimization for supplier performance, ensuring accurate budgeting and improved operational efficiencies.</li><li>
Develop comprehensive budget forecasts across weekly, monthly, quarterly, and yearly timelines to track variances and drive actionable decisions.</li><li>
Iteratively refine supplier earning structures to achieve higher cost-efficiency and profitability metrics, leveraging data-driven approaches.</li><li>
Closely monitor supplier progress billings and cost accounting processes, ensuring supplier costs are accurately and efficiently reconciled with actual field operations.</li></ul>
Operations Management &amp; Coordination:<ul><li>
Construct and present comprehensive performance analysis reports to the C-Level, integrating financial data and operational metrics to drive strategic decisions and continuously improve operational efficiency.</li><li>
Proactively monitor, report, and ensure the resolution of daily field operation issues (e.g., delays, vehicle/driver problems/low ratings).</li><li>
Coordinate commercial and field teams to maximize operational efficiency and optimize daily capacity utilization.</li></ul>
Process Improvement &amp; System Optimization:<ul><li>
Identify inefficiencies in field operations and deploy system improvements utilizing data-driven insights to enhance the overall effectiveness of operations and financial models.</li><li>
Continuously analyze existing operational processes to enhance customer and driver satisfaction.</li><li>
Propose and implement technology-driven, scalable process improvements and Standard Operating Procedures (SOPs) to eliminate recurring issues.</li></ul>
Owned Fleet Financial Management &amp; Analysis:<ul><li>
Oversee the end-to-end tracking and analysis of revenue, income, and operational costs associated with the owned fleet.</li><li>
Manage P&amp;L (Profit &amp; Loss) statements and develop dynamic rolling forecasts to accurately predict financial performance and guide business strategies.</li><li>
Conduct comprehensive variance analyses to identify the root causes of fluctuations (increases or decreases) in costs and revenues.</li><li>
Prepare and present detailed financial performance reports and strategic recommendations directly to C-Level executives.</li></ul> 

Requirements 
<ul><li>
3-5+ years of proven experience in Business Operations, Financial Planning, Operations Management, or Strategic Planning.</li><li>
Deep understanding of P&amp;L management, large-scale budgeting, rolling forecasts, and complex financial analysis.</li><li>
Experience working in a fast-paced, performance-driven environment is a plus.</li><li>
Advanced Excel skills (reporting, analysis, data management).
</li><li>Ability to bridge the gap between high-level strategic planning (C-Level reporting) and hands-on, day-to-day field operations.</li><li>
Strong communication skills in English (written and verbal).</li>
High ownership, analytical mindset, and strong follow-up discipline. 
<li>
</li></ul> 
 
Benefits 
<ul><li>
Innovative Environment: Volt Lines operates in a fast-growing, innovative industry, offering opportunities to work on impactful projects with cutting-edge technology.</li><li>
Career Growth: Volt Lines is committed to employee development, offering opportunities for career progression, training, and skill enhancement.</li><li>
Work-Life Balance: Volt Lines offers flexible working hours as well as a flexible paid time-off policy that promotes a healthy work-life balance.</li><li>
Startup Culture: Volt Lines embodies a startup environment that promotes creativity, autonomy, and innovation, providing employees with the freedom to take initiative and make decisions.</li><li>
Inclusive Work Culture: Volt Lines values different perspectives, backgrounds, and experiences, and fosters an inclusive workplace where everyone can thrive.</li><li>
Impact on Urban Mobility: Volt Lines focuses on revolutionizing urban transportation and sustainability, giving employees a chance to contribute to a purpose-driven mission.</li><li>
Compensation and Benefits: Volt Lines offers its employees a best-in-class equity program (RSUs), the chance to earn up to 20 salaries in a year, private health insurance, food and transportation allowances among other perks.</li></ul></div>

Operational Excellence & Finance Manager

Siemens

<div>For our Smart Infrastructure &ndash; Electrification &amp; Automation, Air Insulated Switchgear Medium Voltage and Low Voltage Switchboards Lead Factory in Gebze, we are looking for a Shopfloor Transformation Manager who will play a critical role in shaping the future of shopfloor excellence. 


Reporting directly to the Head of Operational Excellence, the Shopfloor Transformation Manager will lead the Shopfloor Transformation Group, consisting of Method Engineering (ME), Technical Services (TS), and Workshop teams. This role is accountable for driving end-to-end transformation across manufacturing methods, technical infrastructure, maintenance capabilities, and shopfloor support systems to ensure sustainable operational performance.

What part will you play?

As Shopfloor Transformation Manager, you will:
<ul>
<li>Define, deploy, and continuously improve shopfloor transformation strategies covering Method Engineering, Technical Services, and Workshop activities, fully aligned with Operational Excellence and factory strategy.
</li><li>Lead and develop three specialized teams through their team leaders:</li>
<li><ul><li>Method Engineering (ME): A team of industrial engineers leading process design, work measurement, line balancing, capacity planning, and productivity improvement, while driving new product industrialization, factory layout and flow optimization, production investments, master data accuracy, and cross-functional continuous improvement initiatives to ensure efficient, compliant, and future-ready shopfloor operations. In this role, the team serves as the local interface to global product and manufacturing frameworks, translating global product, digital, and lean standards into scalable and compliant shopfloor processes while providing feedback to support global alignment and continuous improvement.</li>
<li>Technical Services (TS): Maintenance engineers and electrical &amp; mechanical technicians responsible for equipment reliability, preventive &amp; predictive maintenance, and technical infrastructure, while also enabling the structured collection, quality, and availability of machine and equipment data in line with global data strategy to support analytics, transparency, and data-driven improvement initiatives.</li>
<li>Workshop: An experienced blue-collar team responsible for the in-house manufacturing, maintenance, and lifecycle management of shopfloor transport units, fixtures, tools, and industrial equipment, while also overseeing workshop assets, facility-related works, and the design and procurement of operational and safety-related equipment to ensure safe and efficient factory operations.</li>
</ul></li><li>Work in close partnership with the HQ Research and Development and Global Product Care teams on implementation of new products, SAP infrastructure and the globally managed product configurator, and with the HQ Lean, Automation and Logistic team on defining and deploying standards for lean manufacturing, automation, and logistics. Through this strong collaboration, the role ensures effective local deployment of global frameworks while contributing to global alignment and continuous improvement across plants.</li>
<li>Initiate, lead, and govern cross-functional transformation projects related to layout design, line setup, material flow, ergonomics, automation, and technical infrastructure optimization.</li>
<li>Work in close collaboration with Manufacturing and Logistics teams on the planning, prioritization, and execution of production and logistics investments, ensuring alignment with factory strategy, capacity needs, and operational excellence targets.</li>
<li>Establish a strong process and data foundation to support Lean Manufacturing, continuous improvement, and fact-based decision-making.</li>
<li>Ensure effective integration between manufacturing, logistics, factory planning and material management, quality control and quality management, digital transformation, and external service providers.</li>
<li>Drive EHS-related shopfloor improvements by embedding safety, ergonomics, and compliance requirements into process design, layout changes, and technical solutions.</li>
<li>Collaborate closely with Facility Management to align infrastructure changes, construction activities, and maintenance works with production, EHS, and operational excellence needs.</li>
<li>Act as a key factory representative during local and global Siemens audits as well as customer and TSE inspections, working in close collaboration with Quality Management and EHS to ensure compliance, transparency, and successful audit outcomes, and organize factory tours for benchmarking visits global/local technical delegations, and external stakeholders.</li>
<li>Oversee inspections, root cause analyses, and improvement actions across manufacturing, logistics, and technical processes.</li>
<li>Drive equipment availability, process stability, and shopfloor readiness through structured maintenance strategies and technical capability development.</li>
<li>Act as a role model for leadership, safety culture, and continuous improvement mindset across the shopfloor. Supports the lean organization by developing a solid process foundation and data integrity,</li>
</ul>
What you need to make real what matters. 

<ul>
<li>Bachelor&rsquo;s degree in industrial engineering discipline (Master&rsquo;s degree is an asset).</li>
<li>Strong hands-on experience with shopfloor operations, production lines, or pre-manufacturing environments.</li>
<li>Proven leadership capability to manage experienced engineering and technical teams and to influence without authority in cross-functional settings.</li>
<li>Deep knowledge of Lean Manufacturing principles, continuous improvement methodologies, and operational excellence frameworks.</li>
<li>Strong analytical skills with experience in KPI definition, performance tracking, and reporting.
</li><li>High level of ownership, decision-making capability, and result-driven mindset.</li>
<li>Strong communication skills with a collaborative and solution-oriented approach.</li>
<li>Strong intercultural competence, with the ability to communicate and collaborate effectively with global and cross-functional teams.</li>
<li>Ability to adapt communication and working styles appropriately when operating in multinational environments and across different cultural contexts.</li>
<li>Solid commitment to workplace safety and EHS standards.</li>
<li>Experience in working closely with Facility Management to align shopfloor layouts and infrastructure changes</li>
<li>Fluent in written and spoken English, and in addition preferably German.</li>
</ul>
What We Offer?<div>
<ul><li>Speaking up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div> 
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
Please find more information from our web site:
https://new.siemens.com/tr/tr.html 
#LI-HYBRID</div><div></div>

Shopfloor Transformation Manager

Alesayiah Holding | العيسائية القابضة

<div>
 
 
 Role Purpose:
 
 
 
 Design and embed a group-wide Business Excellence system that improves performance, builds execution discipline, and drives continuous improvement across operations and support functions &mdash; without overlapping with TQM, ISO, compliance, or audit.
 
 
 This role acts as the performance engine for operational excellence and sustainable improvement.
 
 
 
 1. Key Responsibilities:
 
 
 
 
 A. Business Excellence Framework &amp; Governance
 
 
 
 &middot; Design and develop the Group Business Excellence model and maturity roadmap.
 
 
 &middot; Establish governance frameworks and standards for continuous improvement and performance initiatives across subsidiaries.
 
 
 &middot; Define standards, review mechanisms, and improvement governance routines.
 
 
 &middot; Ensure alignment between Business Excellence initiatives and group strategy priorities.
 
 
 &middot; Lead cross-group benchmarking and maturity tracking against industry standards (e.g., WCM, EFQM, and best-in-class operational models) to identify gaps, prioritize improvements, and monitor progress.
 
 
 
 B. Continuous Improvement &amp; Operational Excellence
 
 
 
 &middot; Lead and govern Continuous Improvement programs across the group.
 
 
 &middot; Deploy Lean, Six Sigma, and Operational Excellence initiatives aligned to value creation.
 
 
 &middot; Identify productivity, cost, and efficiency opportunities across operations and support functions.
 
 
 &middot; Ensure initiatives are business-owned, measurable, and sustained.
 
 
 
 C. Performance Management System
 
 
 
 &middot; Design, govern and maintain performance measurement architecture across subsidiaries.
 
 
 &middot; Define KPI hierarchies aligned to strategy and annual plans.
 
 
 &middot; Support performance review routines (monthly/quarterly reviews, dashboards, gap analysis).
 
 
 &middot; Ensure consistent reporting standards across entities.
 
 
 
 D4. Operational &amp; Supply Chain Excellence
 
 
 
 &middot; Support operational productivity improvement initiatives across manufacturing and distribution.
 
 
 &middot; Drive supply chain excellence initiatives including planning, cost-to-serve, inventory optimization, and service level improvements.
 
 
 &middot; Coordinate cross-entity benchmarking and best-practice replication.
 
 
 
 E. Capability Building &amp; Culture
 
 
 
 &middot; Develop internal capability in CI, Lean, Six Sigma, and performance management.
 
 
 &middot; Coach subsidiary teams and CI champions.
 
 
 &middot; Support performance culture and accountability discipline across the group.
 
 
 
 2. Core Competencies:
 
 
 
 &middot; Operational excellence mindset
 
 
 &middot; Systems thinking and performance orientation
 
 
 &middot; Strong facilitation and coaching ability
 
 
 &middot; Data-driven decision making
 
 
 &middot; Change influence across functions
 
 
 
 3. Skills &amp; Tools:
 
 
 
 &middot; Lean / Six Sigma tools (VSM, Kaizen, DMAIC, root cause, standard work)
 
 
 &middot; KPI design and performance routines
 
 
 &middot; Productivity/cost improvement logic
 
 
 &middot; PowerPoint + Excel; Power BI preferred
 
 
 
 4. Experience &amp; Qualifications:
 
 
 
 &middot; 8&ndash;12 years in OpEx / CI / performance management
 
 
 &middot; Experience in manufacturing, distribution, or large operations environments
 
 
 &middot; Lean Six Sigma Black Belt preferred
 
 
 &middot; Bachelor&rsquo;s degree required- Engineering / Operations / Supply Chain preferred
 
 
 &middot; EFQM Assessor or Business Excellence certification &ndash; Preferred
 
 
 &middot; World Class Manufacturing (WCM) or Supply Chain Excellence &ndash; Preferred
 
 
 
 --- Explicit Exclusions:
 
 
 
 &middot; No ownership of ISO certifications, audits, compliance, or quality assurance
 
 
 &middot; No replacement of line management responsibility
 
 
 &middot; No overlap with TQM / GRC mandate
 
</div>

Business Excellence & Performance Manager

Siemens Energy

<div>A Snapshot of Your Day
We are seeking a talented and experienced Lead Capacity/Resource Planning Manager to join our Gas Services Solutions &ndash; Operational Excellence Team at Siemens Energy. In this pivotal role, you will be responsible for orchestrating complex resource capacity planning for our solutions business, seamlessly integrating diverse inputs such as demand and supply from various functions, while also monitoring the hiring plan to ensure alignment with resource needs. Your expertise will be crucial in ensuring optimal resource allocation and utilization. You will collaborate closely with internal stakeholders, including resource managers, functional heads, and project teams, to drive excellence in resource planning and contribute to the continuous improvement of our operational processes.
How You&rsquo;ll Make an Impact<ul><li>
Develop and implement strategies for complex resource capacity planning, integrating demand and supply inputs to ensure optimal resource allocation. Oversee and monitor the hiring plan on monthly basis to ensure it aligns with resource needs and supports business objectives.</li><li>
Work closely with internal stakeholders, including resource managers, functional heads, and project teams, to drive resource planning excellence and address any capacity-related challenges.</li><li>
Identify opportunities for process improvement and optimization within resource planning, ensuring efficiency and effectiveness in operations. Analyze resource data and generate reports to provide insights into capacity utilization and future resource requirements.</li><li>
Lead initiatives for continuous improvement in resource planning processes, leveraging best practices and innovative solutions. Assess and mitigate risks associated with resource capacity planning, ensuring business continuity and resilience.</li><li>
Ensure resource planning processes comply with internal standards and external regulations, including ISO standards. Provide guidance and training to team members and stakeholders on resource planning tools and methodologies.</li><li>
Contribute to strategic planning efforts by providing insights and recommendations on resource capacity and hiring needs. Drive digitalization efforts within resource planning by implementing advanced digital tools and technologies to enhance data accuracy, streamline processes, and improve decision-making.</li><li>
Collaborate with IT teams to integrate digital solutions into resource planning processes, ensuring seamless operation and improved efficiency.</li></ul>
What You Bring
<ul><li>Educational background in business or a related field. Professional experience in solution business within the energy industry.</li><li>
Resource / capacity planning experience in complex solution project business</li><li>
Intercultural experience, working with diverse teams. Intercultural skills to understand and effectively respond to different cultural affinities. Strong conflict management skills, with the ability to handle complaints and disputes.</li><li>
Possessing excellent relationship-building and networking skills to establish positive relationships and collaborate effectively with stakeholders, along with strong leadership and people management abilities to navigate teams and deliver long-term results.</li><li>
Analytical approach and problem-solving skills to address work-related issues and develop solutions. Strategic thinking skills to generate unique business insights and opportunities.</li><li>
Process automation with AI techniques.</li><li>
Excellent communication skills, both verbal and written. Entrepreneurial mindset to challenge the status quo and find opportunities.</li><li>
Advanced process optimization skills, focusing on productivity, operational excellence, cost awareness, and simplification methods.</li></ul>
About the Team
Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits<ul><li>
Opportunity to work on challenging projects in an exciting environment</li><li>
Opportunity for remote/flexible work</li><li>
Professional support and strong collaboration with colleagues around the world</li><li>
Professional development opportunities within the company</li></ul>
https://jobs.siemens-energy.com/jobs
#LI-AE3</div>

Lead Capacity Planning Manager

Qiddiya Investment Company

<div>Join Qiddiya Investment Company as a Manager - Operational Readiness and play a vital role in shaping the operational success of our groundbreaking projects. This position requires a professional who is adept at steering operational readiness initiatives, implementing best practices, and ensuring our exciting entertainment and leisure offerings are primed for launch. You will work collaboratively with a diverse team to create unforgettable experiences for our guests.
Key Responsibilities<ul>
<li>Develop and execute operational readiness plans for new and existing projects, ensuring alignment with Qiddiya&rsquo;s strategic objectives.</li>
<li>Engage with cross-functional teams to identify operational requirements and support successful project delivery.</li>
<li>Conduct readiness assessments to evaluate operational capacity and identify potential gaps, recommending solutions for improvement.</li>
<li>Lead the design and implementation of training programs to prepare teams for optimal operational performance.</li>
<li>Establish and track key performance indicators (KPIs) to measure operational readiness and post-launch performance.</li>
<li>Proactively identify risks to operation and develop mitigation strategies to ensure seamless project execution.</li>
<li>Promote a culture of guest-centric service by ensuring operational strategies enhance guest experiences.</li> 
</ul> 
 
Requirements<ul><li> 
Bachelor's degree in Business Administration, Operations Management, or a related field,</li><li>5+ years of experience in operational management, preferably in the entertainment, hospitality, or project management sectors.</li></ul> 
Benefits 
Comprehensive benefits package</div>

Manager - Operational Readiness

Bristol Myers Squibb

<div>Working with Us 
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. 
 
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . 
 
At Bristol Myers Squibb we are reimagining the future of cell therapy. With our bold ambition, backed by a best-in-the-industry team and long-term commitment, we are leading the way to unlock the full promise of cell therapy as we strive to put more patients on the path to a cure. If you are ready to challenge yourself, accelerate your career, and give new hope to patients, there's no better place than here at BMS with our Cell Therapy team. 
 
The Associate Director of Operational Excellence (OpEx) is primarily responsible for development and implementation of operational excellence systems and standards within the Devens Cell Therapy site. This leader will work across organizational boundaries to create and enable measured improvements in efficiency, cost of goods, error reduction and turnaround time. This role is responsible for driving a harmonized approach with and to the Cell Therapy Manufacturing network level by building relationships and by aligning the site to established network OpEx improvement framework. 
 
Shifts Available: 
 
Monday - Friday, Standard Working Hours 
 
Responsibilities:
<ul><li>Develop and deploy Operational Excellence tools, standards, and systems such as Kaizens, Value Stream Maps, Visual Management Systems, Lean Leadership and other key lean tools.</li><li>
Grow the Operations Excellence maturity level in the organization.</li><li>
Work with the Network CI team to develop and improve Operational Excellence standards and best practices.</li><li>
Provide coaching and mentorship to other members of the site management and OpEx teams.</li><li>
Analyze and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.</li><li>
Evaluate and establish processes and systems with the goal of improving product quality, throughput/capacity, reduce costs, and/or reduce lead-time and cycle times.</li><li>
Analyze work force utilization, facility layout, and operational data such as production costs, process flow, headcount and production schedules, to determine efficient utilization of worker and equipment.</li><li>
Design and facilitate kaizens/workshops to understand current processes, conduct root cause analysis investigation, design future state and develop change plans.</li><li>
Conduct Gemba style process documentation and diagnostic activities.</li><li>
Work across all levels, from business leaders to front-line staff, to identify business impacts and support the development of change plans.</li><li>
Direct multidisciplinary project teams to ensure delivery of the project on time, on budget and to pre-defined quality level. Prepare project schedules, coordinate the execution of technical projects and develop presentations to disseminate progress, risks and status to project stakeholders and senior management.</li><li>
Act as a strategic member of the site Operational Leadership Team, modeling desired OpEx mindsets and behaviors while challenging the team to improve ways of work.</li><li>
Drive changes across the organization.</li><li>
Drive a performance management culture by developing and deploying tools and techniques that mobilize and develop individuals at all levels, encouraging cross-team collaboration to achieve positive results for the organization</li><li>
Increase the effectiveness and efficiency of the organization's performance across all Site functions through fostering cross functional relationships, decreasing redundant work, and development of continuous improvement strategies</li><li>
Assist with development and implementation of operational excellence roadmaps to drive continuous improvement and value flow</li><li>
Champion the strategic direction and transformation of Continuous Improvement by simplifying, standardizing, and integrating improvement programs</li><li>
Lead and facilitates all aspects of change and continuous improvement initiatives, as well as, assists in the coordination of corporate strategic goals measurement and management (strategic scorecard development)</li></ul>
Knowledge, Skills &amp; Abilities:
<ul><li>Passion for excellence</li><li>
Ability to work in a Manufacturing environment with well-rounded experience executing and leading projects on continuous improvement, Lean, Six Sigma, and operational excellence</li><li>
Must be skilled in strategic thinking, managing through systems, innovation management, and negotiation</li><li>
Strong analytical and problem-solving skills</li><li>
Understanding of Good Manufacturing Practices (GMP) as related to Pharmaceutical and Biotech Manufacturing</li><li>
Clear demonstration of the ability to lead through influence, effectively drive performance, build alignment, inform, negotiate and collaborate with various stakeholders</li><li>
Demonstrated ability to always communicate positively and effectively in a variety of complex circumstances. Must have experience delivering complex messages to various internal and external stakeholders</li><li>
Demonstrated initiative, creativity, strategic capabilities, and ability to work effectively in complex, rapidly changing environments</li><li>
Ability to challenge the status quo to evolve business in more efficient and effective manner</li><li>
Deep experience in engaging and building relationships with internal and external stakeholders</li><li>
Ability to quickly assess a complex scenario and utilize common scenario planning tools and techniques to offer project teams and management viable alternatives</li><li>
Must possess strong verbal and communication skills, and a well-developed ability to constructively work across functional areas and levels to achieve results
</li><li>Proficiency in developing presentations to facilitate meaningful discussions, with clearly communicated analysis, findings, and impact</li><li>
A self-starter who can work independently</li></ul>
Minimum Requirements:
<ul><li>Required Bachelor's Degree of Engineering or Science</li><li>
Required minimum 10 years of experience in biotech/pharmaceutical manufacturing</li><li>
Required minimum 8 years in Operational Excellence</li><li>
Master's degree and/or MBA - preferred</li><li>
LSSGB or LSSBB certification - preferred</li></ul>
Working Conditions:
<ul><li>This position requires up to 10% of travel.
</li></ul>BMSCART 
 
#LI-ONSITE 
 
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
 
 
Compensation Overview: 
 
Devens - MA - US: $179,250 - $217,206 
 
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
 
 
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 
 
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
<ul><li>Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
</li><li>Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
</li></ul>Work-life benefits include:
 
 
Paid Time Off
<ul><li>US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
</li><li>Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
</li></ul>Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
 
 
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. 
 
<ul><li>Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
</li></ul> 
Uniquely Interesting Work, Life-changing Careers 
With a single vision as inspiring as Transforming patients' lives through science&trade; , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. 
 
On-site Protocol 
 
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
 
 
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
 
 
Supporting People with Disabilities 
 
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R1600180 : Associate Director, Operational Excellence, Cell Therapy in Devens, MA</div>

Associate Director, Operational Excellence, Cell Therapy in Devens, MA

CyrusOne

<div>We are seeking a Global Customer Experience Partner &ndash; Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of CyrusOne&rsquo;s largest hyperscale customers, ensuring high quality service delivery, compliance, and lifecycle excellence across global data center operations. 
 
This role will drive operational performance, manage escalations, enhance customer experience, and strengthen governance maturity across a complex, multi-region account portfolio. The Customer Experience Partner will serve as the strategic operational liaison for hyperscale customer engagements across the Americas and Europe, collaborating cross-functionally with Operations, Compliance, Service Delivery, Security, and Technology teams to ensure a consistent, high-quality customer experience that enables continued growth at scale.<div></div><div>
Responsibilities:</div><div></div><div>
Operational Excellence and Governance</div><ul><li>
Govern account-level metrics including SLA adherence, uptime, incident response and resolution timelines, ensuring consistent rhythm-of-business (RoB) cadence.</li><li>
Lead customer governance forums including Quarterly Business Reviews (QBRs), performance scorecards, and continuous improvement sessions.</li><li>
Oversee operational health scorecards, customer performance analytics, and capability maturity assessments using ServiceNow, Power BI, and internal telemetry tools.</li><li>
Partner with internal executives, operations, compliance, and service delivery leaders to align service outcomes with contractual obligations and customer expectations.</li><li>
Lead escalation management, driving root-cause accountability and ensuring corrective actions are implemented and tracked through closure.</li><li>
Partner with the Compliance &amp; Governance function to ensure audit readiness, SLA traceability, and control validation across all production assets.</li></ul><div></div><div>
Customer Relationship &amp; Experience Management</div><ul><li>
Serve as the customer&rsquo;s primary post-delivery liaison, maintaining trusted relationships with executive and operational stakeholders.</li><li>
Maintain proactive communication and transparency with customer leadership to reinforce reliability, responsiveness, and partnership trust.</li><li>
Conduct QBRs to present performance trends, service improvements, and forward-looking initiatives.</li><li>
Translate customer feedback into actionable operational, technical, or process improvements.</li><li>
Identify and execute opportunities to enhance customer experience and service efficiency through process optimization, automation, and proactive service health reporting.</li></ul><div></div><div>
Service Maturity &amp; Continuous Improvement</div><ul><li>
Develop and maintain a global account capability roadmap focused on service maturity, monitoring coverage, reporting standardization, and incident prevention.</li><li>
Collaborate with the Customer Technology &amp; Reporting and Governance teams to institutionalize consistent account practices and performance transparency.</li><li>
Influence internal product, technology, and process roadmaps by representing the customer&rsquo;s operational perspective in cross-functional forums.</li><li>
Support lifecycle transitions between construction delivery and steady-state operations by validating readiness, documentation, and service standards.</li><li>
Use analytics and KPI insights to identify trends, risks, and opportunities to enhance reliability, responsiveness, and operational excellence.</li></ul><div></div><div>
Qualifications:</div><ul><li>
10+ years of experience in customer success, service delivery, or program management within hyperscale, cloud, or data center environments.</li><li>
Strong understanding of operational compliance, SLA governance, and lifecycle management across global portfolios.</li><li>
Proven success managing large enterprise or hyperscale customer relationships post-delivery, with deep accountability for service outcomes.</li><li>
Demonstrated ability to lead escalations, drive performance analytics, and orchestrate cross-functional teams.</li><li>
Exceptional communication, relationship management, and stakeholder influence skills.</li><li>
Strong analytical mindset with experience using Power BI, Excel, and CRM/service management tools (Salesforce, ServiceNow).</li><li>
Ability to translate operational data into strategic insights for executive audiences.</li><li>
Must be able to travel up to 25%.</li><li>
Experience with data center infrastructure or critical environment operations.</li><li>
Familiarity with incident, change, and problem management frameworks (ITIL).</li><li>
Certification in Program or Project Management (PMP, PgMP, or Lean Six Sigma).</li><li>
Bachelor&rsquo;s degree in Business, Engineering, or related field (MBA or Master&rsquo;s preferred).</li></ul><div></div><div>
Education / Certifications:</div><ul><li>
Bachelor&rsquo;s degree in Business, Engineering, or related discipline required</li></ul><div></div><div>
Benefits:</div><ul><li>
Remote work is supported two days a week</li><li>
Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program</li><li>
Competitive pay, performance bonus, 401(k) retirement plan with company match</li><li>
Generous paid time off and holidays, parental leave</li><li>
Building Amenities: On-site facilities include a fully equipped gym, golf simulator and free parking. The office is conveniently located near local restaurants and is a short walk to the American Airlines Center</li></ul><div></div><div>
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.</div><div></div><div>
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.</div></div>

Customer Experience Director

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