operational readiness manager

Qiddiya Investment Company

<div>Join Qiddiya Investment Company as a Senior Manager - Operational Readiness and play a crucial role in shaping the future of entertainment and cultural experiences in the region. This leadership position is essential for ensuring that our projects are fully prepared for operation, guaranteeing that each launch meets the high standards of quality and service expected by our guests.
Key Responsibilities<ul>
<li>Develop strategic operational readiness plans that align with Qiddiya&rsquo;s vision, ensuring that all projects are poised for successful execution.</li>
<li>Facilitate collaboration between various departments to embed operational requirements seamlessly into each project&rsquo;s lifecycle.</li>
<li>Conduct operational readiness assessments to identify readiness levels and potential risks, providing actionable solutions before project implementation.</li>
<li>Design and implement comprehensive training programs that prepare employees for their roles in newly launched projects.</li>
<li>Monitor operational performance through key performance indicators, delivering regular reports and insights to senior management.</li>
<li>Lead risk management initiatives to proactively address operational challenges and ensure contingency protocols are in place.</li>
<li>Enhance guest experience by ensuring operational readiness processes are tailored to meet and exceed customer expectations.</li> 
</ul> 
 
Requirements<ul><li> 
Bachelor&rsquo;s degree in Business, Hospitality Management, Operations Management, or a related field; a Master&rsquo;s degree is an advantage.</li><li>A minimum of 8 years of experience in operational management or readiness, preferably in the entertainment or large-scale project sectors, with at least 3 years in a managerial position.</li><li>Strong track record of developing and implementing operational strategies that improve efficiency and enhance service delivery.</li><li>Exceptional leadership abilities with experience in managing cross-functional teams effectively.</li><li>Solid analytical and problem-solving skills, capable of making data-driven decisions.</li><li>Excellent communication and presentation skills, able to influence stakeholders at all levels effectively.</li><li>Experience in executing training and readiness programs tailored for a diverse workforce.</li><li>Proven organizational skills with the ability to manage multiple projects simultaneously.</li><li>Familiarity with the cultural landscape and regulatory environment of Saudi Arabia is a plus.</li></ul> 
Benefits 
Comprehensive benefits package</div>

Senior Manager - Operational Readiness

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a motivated and detail-oriented Associate Director - Operational Readiness to support the delivery of operational readiness initiatives for world-class entertainment and cultural projects. In this role, you will play an essential part in coordinating cross-functional readiness activities, monitoring operational preparedness, and helping ensure smooth project launches that align with Qiddiya's vision and high standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of operational readiness plans to guarantee successful project openings
 </li>
 <li>
 Collaborate closely with project, operations, and training teams to integrate operational requirements and readiness milestones
 </li>
 <li>
 Assist in conducting readiness assessments, identifying gaps, risks, and areas for improvement, and recommend corrective actions
 </li>
 <li>
 Help coordinate and manage training programs for operational staff to ensure optimal preparedness
 </li>
 <li>
 Monitor key performance indicators (KPIs) related to operational readiness and provide regular updates to senior leadership
 </li>
 <li>
 Facilitate communication and alignment between stakeholders to promote a unified approach to operational readiness
 </li>
 <li>
 Contribute to developing best practices, tools, and processes to enhance efficiency and effectiveness of readiness efforts
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
 </li>
 <li>
 At least 5-7 years of experience in operational readiness, project management, or operations within entertainment, hospitality, or large-scale project environments
 </li>
 <li>
 Proven ability to coordinate cross-functional teams and manage complex project timelines
 </li>
 <li>
 Strong analytical skills with a problem-solving mindset and attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate effectively with a range of stakeholders
 </li>
 <li>
 Experience in organizing training programs and operational readiness activities is highly desirable
 </li>
 <li>
 Proficiency in project management tools and methodologies
 </li>
 <li>
 Understanding of the regional market and cultural context is an advantage
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Associate Director - Operational Readiness

Egis Group

<div>Company Description 
10 Design, part of Egis Group, is an international architecture and master planning practice with offices in Hong Kong, Shanghai, Edinburgh, Dubai, Miami, London, Shenzhen, Singapore, and San Francisco.
Founded in 2010, the practice has won over 80 international awards and major design competitions. Our diverse and creative team with 380 architects and designers from 35 nationalities has designed and delivered work in 60 cities across Asia, the Middle East, Europe, and Americas.
10 Design works at diverse scales, from the design of individual buildings to the planning of cities. The practice focuses on bringing innovative design solutions for multicultural projects, with economic and social integrity. Its works include transport-oriented developments as well as mixed-use, retail, hospitality, residential, research and science, and civic and cultural projects.
10 Design's parent company, Egis is a global leader in the consulting, construction engineering, and mobility service sectors. With a worldwide reputation for excellence and sustainability, Egis and 10 Design together provide a compelling offer that encompasses building engineering services and architectural design. 
Job Description 
o Collaborating with contractors, stakeholders, and airport authorities to develop an ORAT plan. 
o Ensuring that the operational aspects of the airport are integrated into the construction phase to avoid delays or disruptions. 
o Overseeing the readiness of airport systems, equipment, and personnel to handle operations once the scope is completed. 
o Ensuring that operational processes (check-in, baggage handling, security, etc.) are designed and tested according to the new infrastructure. 
o Coordinating training programs for airport staff on new systems and facilities. 
o Organizing operational readiness exercises and simulations to identify and resolve potential issues before the airport opens. 
o Liaising with key stakeholders, including airlines, government authorities, security agencies, and service providers, to ensure their requirements are met and that they are prepared for the new facilities. 
o Identifying potential risks related to the transition and proposing mitigation strategies. 
o Troubleshooting operational issues that may arise during the final stages of construction. 
o Maintaining records of ORAT activities, schedules, and progress reports. 
o Providing regular updates to senior management and stakeholders about the readiness status. 
o Coordinating the smooth handover of the completed sections of the airport to operations teams. 
o Ensuring that all necessary documentation, manuals, and certifications are in place before the airport expansion is operational. 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in engineering, Aviation Management, Project Management, or a related field.</li><li>
Strong knowledge of Operational Readiness and Airport Transfer (ORAT) methodologies.</li><li>
Familiarity with ICAO, IATA, and local aviation regulations.</li><li>
Certification in Project Management (PMP, PRINCE2) or Airport Operations (ACI, IATA) is an advantage</li><li>
Experience in airport operations, ORAT, or transition planning, with at least 5 years in a Project Management and Construction Supervision role.</li><li>
Proven expertise in testing, commissioning, and operational trials of airport facilities.</li><li>
Experience in stakeholder coordination, including airlines, ground handlers, and regulatory bodies.</li><li>
Strong understanding of passenger flow, baggage handling, and emergency preparedness.</li><li>
Ability to develop and implement ORAT plans, risk assessments, and training programs.</li></ul></div>

ORAT Specialist - Saudi National

Trilight Hospitality Asset Management

<div>
 
 Job Title
 
 
 Development Manager
 
 
 Reporting To
 
 
 Executive Vice President of Development Management
 
 
 
 
 
 Role Purpose
 
 
 The Development Manager is responsible for overseeing the end-to-end development and project execution of hospitality assets, including new developments, renovations and pre-opening activities, with a strong focus on engineering, operational readiness and F&amp;B integration.
 
 
 This role ensures that all projects are delivered on time, within budget and aligned with brand standards and operational requirements, while maximizing long-term asset value. The position bridges development, operations and commercial teams, ensuring that assets are not only well-built but also operationally efficient and revenue-generating from day one.
 
 
 Key Responsibilities
 
 
 1. Project Development &amp; Execution
 
 <ul>
 <li>
 Manage the full lifecycle of projects including new builds, refurbishments, and conversions
 </li>
 <li>
 Coordinate all phases from concept design, planning, construction, and handover
 </li>
 <li>
 Ensure projects are delivered in line with approved timelines, budgets, and quality standards
 </li>
 <li>
 Work closely with consultants, contractors, and internal teams to drive execution
 </li>
 </ul>
 
 
 
 
 2. Engineering &amp; Technical Oversight
 
 <ul>
 <li>
 Lead all technical and engineering aspects of projects (MEP, HVAC, fire &amp; life safety, building systems)
 </li>
 <li>
 Review and approve design drawings, technical specifications, and contractor submissions
 </li>
 <li>
 Ensure solutions are efficient, maintainable, and aligned with operational needs
 </li>
 <li>
 Drive value engineering initiatives to optimize CAPEX and lifecycle costs
 </li>
 </ul>
 
 
 
 
 3. Renovations &amp; Asset Enhancement
 
 <ul>
 <li>
 Plan and execute hotel renovations, upgrades, and repositioning projects
 </li>
 <li>
 Minimize operational disruption during renovation works
 </li>
 <li>
 Ensure alignment with brand standards and asset strategy
 </li>
 </ul>
 
 
 
 
 4. Pre-Opening &amp; Operational Readiness
 
 <ul>
 <li>
 Lead and support pre-opening activities from a development and technical perspective
 </li>
 <li>
 Ensure all systems, facilities, and back-of-house areas are fully operational and tested
 </li>
 <li>
 Coordinate with operations teams on:
 </li>
 <li>
 SOP readiness
 </li>
 <li>
 Staff facilities
 </li>
 <li>
 Engineering handover
 </li>
 <li>
 Support timelines for soft opening and full operational launch
 </li>
 </ul>
 
 
 
 
 5. F&amp;B Development &amp; Concept Execution
 
 <ul>
 <li>
 Support development and execution of F&amp;B concepts, layouts and kitchen designs
 </li>
 <li>
 Ensure back-of-house and front-of-house flows are efficient and operationally practical
 </li>
 <li>
 Coordinate with chefs, operators, and designers on kitchen equipment and layouts
 </li>
 <li>
 Support pre-opening of F&amp;B outlets, ensuring readiness and compliance
 </li>
 </ul>
 
 
 
 
 6. Budgeting, CAPEX &amp; Cost Control
 
 <ul>
 <li>
 Prepare and manage development budgets and CAPEX plans
 </li>
 <li>
 Monitor project costs and track budget vs actual spend
 </li>
 <li>
 Work with Finance and Quantity Surveyors to ensure cost discipline
 </li>
 <li>
 Identify savings through design optimization and procurement strategies
 </li>
 </ul>
 
 
 
 
 7. Stakeholder &amp; Operator Coordination
 
 <ul>
 <li>
 Act as the key liaison between:
 </li>
 <li>
 Development team
 </li>
 <li>
 Operations and F&amp;B teams
 </li>
 <li>
 External consultants and contractors
 </li>
 <li>
 Ownership / Asset Management
 </li>
 <li>
 Ensure operator requirements are fully integrated into project delivery
 </li>
 <li>
 Provide regular updates on progress, risks, and mitigation plans
 </li>
 </ul>
 
 
 
 
 8. Compliance, Quality &amp; Risk Management
 
 <ul>
 <li>
 Ensure compliance with local regulations, authority approvals, and safety standards
 </li>
 <li>
 Maintain strict quality control across all project stages
 </li>
 <li>
 Identify and mitigate construction, operational, and technical risks
 </li>
 <li>
 Ensure smooth approvals and inspections from relevant authorities
 </li>
 </ul>
 
 
 
 
 Key Performance Indicators (KPIs)
 
 <ul>
 <li>
 Project delivery within approved timeline and budget
 </li>
 <li>
 CAPEX optimization and cost savings achieved
 </li>
 <li>
 Quality of execution and minimal post-opening defects
 </li>
 <li>
 Timely and successful pre-opening and launch readiness
 </li>
 <li>
 Efficiency and performance of building systems
 </li>
 <li>
 Operational and F&amp;B readiness at opening
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Architecture, Construction Management, or related field
 </li>
 <li>
 7&ndash;12+ UAE years of experience in:
 </li>
 <li>
 Hospitality development
 </li>
 <li>
 Engineering project management
 </li>
 <li>
 Hotel renovations and pre-openings
 </li>
 <li>
 Strong experience with hotel projects, F&amp;B outlets, or mixed-use developments
 </li>
 <li>
 Familiarity with MEP systems, construction processes, and operational requirements
 </li>
 <li>
 Experience working with hotel operators and brand standards preferred
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 Strong technical and project management capability
 </li>
 <li>
 Knowledge of hospitality operations and F&amp;B requirements
 </li>
 <li>
 Financial awareness (CAPEX, budgeting, ROI considerations)
 </li>
 <li>
 Excellent coordination and stakeholder management skills
 </li>
 <li>
 Problem-solving and decision-making ability
 </li>
 <li>
 Ability to manage multiple projects simultaneously
 </li>
 </ul>
 
 
 
 
 Personal Attributes
 
 <ul>
 <li>
 Practical, hands-on, and solutions-oriented
 </li>
 <li>
 Detail-driven with strong quality focus
 </li>
 <li>
 Commercially aware and results-driven
 </li>
 <li>
 Able to perform under pressure and tight timelines
 </li>
 <li>
 Collaborative and proactive
 </li>
 </ul>
 
 
</div>

Development Manager

Robusta

<div>We are seeking a highly organized and execution-driven Project Manager to oversee the operational delivery of outsourcing and recruitment projects. This role focuses on ensuring delivery excellence, enforcing process compliance, and enabling commercial operations readiness to support revenue realization.
The ideal candidate will have strong coordination skills, attention to detail, and the ability to manage multiple workflows while maintaining high operational accuracy.
Key Responsibilities1. Delivery Governance<ul><li>
Drive project execution from kick-off to deployment
</li><li>Monitor hiring progress and delivery timelines
</li><li>Identify, manage, and escalate delivery risks
</li></ul>2. Process Ownership<ul><li>
Ensure adherence to operational workflows and governance standards
</li><li>Maintain accurate and up-to-date project documentation
</li><li>Ensure compliance with internal delivery processes
</li></ul>3. Commercial Operations Coordination<ul><li>
Ensure all operational inputs required for invoicing are complete and accurate
</li><li>Track contract durations, renewals, and continuity
</li><li>Support revenue realization by minimizing operational gaps
</li></ul>4. Stakeholder Management<ul><li>
Coordinate across recruitment, HR, finance, and operations teams
</li><li>Ensure smooth transitions between different project stages
</li><li>Maintain clear and consistent delivery communication
</li></ul>5. Lifecycle Coordination<ul><li>
Ensure onboarding readiness for deployed resources
</li><li>Support tracking of performance check-ins
</li><li>Coordinate and ensure completion of offboarding processes</li></ul>
Primary Responsibilities<ul><li>
Project delivery execution
</li><li>Commercial operations readiness
</li><li>Process governance &amp; compliance
</li><li>SLA adherence
</li><li>Contract lifecycle tracking
</li><li>Delivery coordination
</li></ul>Secondary Responsibilities<ul><li>
HR administration coordination
</li><li>Onboarding documentation tracking
</li><li>Resource lifecycle administration
</li><li>Operational logistics coordination</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Operations, HR, or a related field
</li><li>4&ndash;8 years of experience in project management, operations, or staffing delivery
</li><li>Experience in outsourcing or recruitment operations is preferred</li></ul>
Core Competencies<ul><li>
Execution Excellence &ndash; strong ownership and follow-through
</li><li>Process Management &ndash; ability to enforce structure and governance
</li><li>Attention to Detail &ndash; high level of accuracy
</li><li>Stakeholder Coordination &ndash; strong cross-functional collaboration
</li><li>Problem Solving &ndash; proactive risk identification and resolution
</li><li>Organizational Skills &ndash; ability to manage multiple workflows</li></ul></div>

Project Manager -Commercial Operations & Delivery -RTG

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.
The Facilities Management (FM) Senior Manager &ndash; Staff Accommodation will serve as the senior FM leader responsible for the end‑to‑end facilities operations, maintenance, technical services, and infrastructure performance across all staff accommodation assets. The role oversees the full FM lifecycle&mdash;pre‑opening readiness, transition to operations, stabilization, and long‑term asset performance&mdash;while ensuring operational efficiency, service reliability, regulatory compliance, risk mitigation, and superior resident experience.
A key immediate priority is to lead the readiness and transition of accommodation assets launching in 2026&ndash;2027, ensuring FM systems, contracts, staffing, preventive maintenance programs, HSE frameworks, lifecycle plans, and digital platforms are fully operational prior to go‑live. This includes establishing FM operating models, asset registers, statutory compliance frameworks, vendor governance structures, CMMS/CAFM deployment, and emergency response protocols.
Once the assets are operational, the FM Senior Manager will drive operational stability, cost efficiency, technical excellence, sustainability, and asset longevity. The role ensures all facilities&mdash;including MEP systems, utilities, civil works, soft services, security, waste management, landscaping, and hygiene programs&mdash;are maintained to QIC and regulatory standards. It also partners with Property Management, Community Management, and Catering leadership to ensure seamless service delivery and an exceptional resident environment that reflects the needs of a multicultural workforce.
As the portfolio grows, the FM Senior Manager will shape a scalable FM strategy that enhances operational efficiency, lifecycle planning, digital enablement, energy optimization, and long‑term asset value. The role requires strong leadership in contractor oversight, risk management, regulatory compliance, crisis preparedness, and continuous improvement across a multi‑site, high‑density residential environment.
Applications closing on the 18th of May 2026.
Key Responsibilities:
1) FM Strategy, Operating Model &amp; Governance<ul><li>
Define and execute the FM strategy for Staff Accommodation aligned with QIC standards, resident experience expectations, and portfolio scaling plans.</li><li>
Establish the FM operating model, governance cadence, reporting standards, and escalation pathways.</li><li>
Develop and maintain the FM policies, SOPs, and control frameworks covering hard/soft services, HSE, statutory compliance, lifecycle, and emergencies.</li><li>
Build a scalable multi-site FM playbook to standardize service delivery across phases and precincts.</li></ul>
2) Pre-Opening Readiness &amp; Transition (2026&ndash;2027 Priority)<ul><li>
Lead end-to-end readiness planning for all new assets: commissioning support, snagging/defects coordination, mobilization, staffing, vendor onboarding, and go-live readiness.</li><li>
Build and validate the asset register, PPM schedules, O&amp;M documentation completeness, warranty/defects tracking, and handover/takeover protocols.</li><li>
Ensure CAFM/CMMS deployment is completed pre-go-live: workflows, SLAs, asset tagging, PM libraries, inventory, and reporting dashboards.</li><li>
Establish operational command structure for go-live (site operations room, incident management, duty rosters, escalation matrix).</li></ul>
3) Hard FM / Technical Services (MEP, Utilities, Critical Systems)<ul><li>
Ensure high availability and performance of all critical assets and infrastructure:
</li><li><ul><li>HVAC, electrical, plumbing, lifts, fire/life safety systems</li><li>
Water systems, waste systems, generators/UPS (where applicable)</li><li>
BMS/IBMS, access control integrations (as relevant)</li></ul></li><li>
Implement reliability-centered maintenance principles: PPM compliance, condition-based maintenance, root cause analysis, and uptime improvement plans.</li><li>
Define response and restoration protocols for critical failures and major incidents.</li></ul>
4) Soft FM Service Delivery (Resident-Facing Environments)<ul><li>
Oversee soft service scopes (as per contracting model):
</li><li><ul><li>cleaning, waste management, pest control, landscaping, security
</li><li>common area upkeep, accommodation block presentation, hygiene excellence</li></ul></li><li>
Ensure soft services are delivered to resident-friendly, hospitality-grade standards with consistent inspections and service recovery.</li></ul>
5) HSE, Statutory Compliance &amp; Risk Management<ul><li>
Own FM compliance across all staff accommodation assets, including:
</li><li><ul><li>statutory inspections, permits, third-party certifications, and audit readiness</li><li>
fire safety, emergency preparedness, contractor safety compliance</li></ul></li><li>
Implement and enforce strong HSE governance, toolbox talks, permits-to-work, and safe systems of work.</li><li>
Maintain an integrated risk register (technical, operational, safety, compliance), with mitigations and assurance checks.</li></ul>
6) Lifecycle Planning, Asset Stewardship &amp; Capital Works Interface<ul><li>
Develop lifecycle strategies (5/10-year), replacement planning, and major maintenance forecasts to protect long-term asset condition and value.</li><li>
Coordinate with Asset Management and Development on:
</li><li><ul><li>defects liability, warranty claims, and latent defect tracking</li><li>
handover requirements, commissioning gaps, and long-term maintainability enhancements</li></ul></li><li>
Lead FM input into capex prioritization and execution readiness (scope definition, sequencing, risk controls).</li></ul>
7) Cost Management, Budgets &amp; Efficiency<ul><li>
Own FM budgets and cost drivers: utilities, maintenance, contracts, consumables, spare parts, tools, and specialist services.</li><li>
Deliver cost optimization initiatives without compromising safety or quality (energy efficiency, maintenance efficiency, demand planning, supply chain savings).</li><li>
Validate commercial implications of operating changes and ensure disciplined cost governance.</li></ul>
8) Digital Enablement &amp; Performance Reporting<ul><li>
Drive digital FM maturity: CAFM/CMMS adoption, asset data integrity, mobile workforce enablement, and dashboard reporting.</li><li>
Implement performance analytics for trend-based improvement: repeat failures, response-time breaches, service quality, and cost-to-serve.</li><li>
Ensure integration readiness with enterprise systems (ERP interfaces for POs/PRs, reporting automation).</li></ul>
9) Stakeholder &amp; Resident Experience Interface<ul><li>
Partner with Property Management, Community Management, Catering, Security, and IT to deliver a cohesive resident experience.</li><li>
Ensure resident communication protocols for planned shutdowns, service interruptions, and issue resolution are clear and timely.</li><li>
Support community expectations in a multicultural environment (service sensitivity, cleanliness expectations, shared-space standards).</li></ul>
10) People Leadership &amp; Capability Building<ul><li>
Lead and develop a high-performing FM leadership team (typically site managers, engineering leads, compliance/HSE, helpdesk/CAFM).</li><li>
Establish training, competency frameworks, succession planning, and performance management for FM teams and vendors.</li><li>
Build a culture of accountability, service excellence, and continuous improvement.</li></ul>
11) Vendor Management &amp; Commercial Governance (Critical for this Role)<ul><li>
Validate resourcing plans, key personnel quality, subcontractor mapping, and supply chain resilience.</li><li>
Run structured vendor governance: weekly operational reviews, monthly performance reviews, and quarterly strategic reviews.</li><li>
Conduct audits and inspections (technical, HSE, hygiene, documentation integrity) with corrective action closure tracking.</li><li>
Commercial Controls - Review and approve variations, claims, and commercial change requests with evidence-based justification.
</li><li>Ensure accurate measurement of service delivery for payment certification
</li><li>Drive vendor productivity and cost efficiency while protecting service outcomes.</li></ul> 
 
 
Requirements</div>

Facilities Management Senior Manager - 004 - AG6

Mezzan Holding Company

Job Purpose:The Location Manager is responsible for the controlled execution of operations across assigned locations, ensuring consistent service delivery, workforce discipline, and adherence to operational frameworks, standards, and contractual requirements established by the Operations Manager, in full compliance with applicable statutory, regulatory, local authority, and certified management system requirements. The role provides multi-site operational control through Supervisors, ensuring service consistency, compliance, and day-to-day performance stability, while supporting the Operations Manager through accurate reporting, issue escalation, and implementation of corrective actions across all service lines, including compliance with food safety, QHSE, and all applicable regulatory and company standards.Responsibilities:<ul><li>Oversee day-to-day operations across assigned project locations through Supervisors.</li><li>Ensure consistent execution of service standards across locations through Supervisors.</li><li>Conduct regular site inspections and performance checks to validate service delivery.</li><li>Ensure proper coordination of manpower, resources, and operational activities across locations.</li><li>Monitor daily operational outputs including production, service levels, attendance, and compliance.</li><li>Validate operational reports submitted by Supervisors for accuracy and completeness.</li><li>Track key operational indicators and escalate deviations to the Operations Manager.</li><li>Support implementation of corrective actions to address performance gaps.</li><li>Monitor site-level cost drivers including manpower utilization, consumption, and wastage.</li><li>Support cost control initiatives aligned with approved budgets and operational targets.</li><li>Review resource usage and recommend adjustments to improve efficiency.</li><li>Escalate cost variances or risks impacting financial performance.</li><li>Manage day-to-day operational coordination with client representatives at site level, ensuring responsiveness to service requirements and feedback from client personnel and service users.</li><li>Address routine service concerns and feedback raised by client employees or service users, ensuring timely resolution through Supervisors and appropriate follow-through.</li><li>Monitor recurring issues and drive corrective actions through Supervisors to stabilize service delivery.</li><li>Escalate contractual, commercial, or reputational matters to the Operations Manager as required.</li><li>Ensure compliance with operational procedures, food safety standards, and QHSE requirements across locations.</li><li>Enforce adherence to statutory, regulatory, local authority, and certified management system requirements.</li><li>Support audit readiness and ensure timely closure of corrective actions.</li><li>Monitor hygiene, safety, and quality standards through Supervisors.</li><li>Oversee workforce deployment, attendance, and discipline across locations.</li><li>Ensure Supervisors enforce company policies, procedures, and standards consistently.</li><li>Support HR in implementing disciplinary actions and investigations.</li><li>Monitor workforce productivity and operational conduct.</li><li>Ensure operational readiness across all assigned locations through Supervisors, including manpower, materials, and service setup.</li><li>Oversee response to operational disruptions and ensure timely resolution through appropriate coordination and escalation.</li><li>Implement operational adjustments within assigned locations.</li><li>Enforce workforce discipline in coordination with HR.</li><li>Recommend corrective actions related to performance and cost control.</li><li>Escalate operational, financial, client, and compliance risks to the Operations Manager.</li><li>Direct, supervise, and develop Supervisors across assigned locations.</li><li>Ensure Supervisors effectively manage day-to-day operations and workforce execution.</li><li>Conduct performance evaluations and provide structured coaching and feedback.</li><li>Reinforce accountability, discipline, and operational standards across teams.</li></ul>Education &amp; Experience:<ul><li>Diploma in Hospitality, Operations, or related field (required)</li><li>In exceptional cases, candidates without the minimum academic qualification may be considered based on relevant work experience, demonstrated capability, and consistent performance, subject to management approval (this does not apply to roles requiring mandatory professional or technical qualifications)</li><li>Food Safety Level 2 or 3 (required)</li><li>Minimum 6&ndash;8 years of progressive experience within multi-site, operational, or contract-driven and compliance-driven environments, preferably in catering and food service of which, at least 3&ndash;4 years in supervisory / junior management role</li><li>Experience in:</li><li>Multi-site operational control and coordination across service-based environments</li><li>Supervising day-to-day service delivery through frontline teams</li><li>Managing workforce deployment, attendance, and discipline across locations</li><li>Monitoring operational performance, reporting, and issue escalation</li><li>Supporting cost control, resource utilization, and wastage management</li><li>Implementing food safety, QHSE, and regulatory standards across locations</li></ul>Application Question(s):<ul><li>Have you managed operations across multiple sites simultaneously through supervisors or site leads?</li><li>Have you been responsible for ensuring compliance with statutory requirements, food safety standards, or QHSE systems across operational sites?</li><li>How frequently have you been responsible for reviewing and validating operational reports (e.g., service levels, attendance, productivity, or KPIs)?</li><li>Have you actively managed or influenced operational cost control (manpower utilization, wastage reduction, or budget adherence) at site level?</li><li>Have you directly supervised and developed a team of supervisors responsible for frontline operations?</li><li>Do you have experience in Industrial Catering Operations (Multi-site / Contract-driven)?</li></ul>Work Location: In person

Location Manager

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