operational risk manager

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 </p>
 <p>
  <br/>
  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 </p>
 <p>
  <br/>
  Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The Operational Risk Manager will be responsible for identifying, assessing, monitoring, and reporting operational risks across Hala Payments&rsquo; business lines, functions, and support units. This role will complement the BCM Manager and IT Risk Manager by ensuring comprehensive risk coverage under the ERM framework, aligned with&nbsp;
  <strong>
   SAMA regulations
  </strong>
  ,&nbsp;
  <strong>
   ISO 31000
  </strong>
  , and Hala&rsquo;s risk appetite.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Operational Risk Framework &amp; Governance
  </strong>
 </p>
 <ul>
  <li>
   Implement and maintain the&nbsp;
   <strong>
    Operational Risk Management Framework (ORMF)
   </strong>
   &nbsp;in line with SAMA guidelines and best international practices.
  </li>
  <li>
   Support the development of policies, procedures, and risk control standards across business and support units.
  </li>
  <li>
   Collaborate with BCM and IT Risk functions to ensure holistic enterprise-wide risk management.
  </li>
 </ul>
 <p>
  <strong>
   Risk Identification, Assessment &amp; Monitoring
  </strong>
 </p>
 <ul>
  <li>
   Conduct&nbsp;
   <strong>
    Risk &amp; Control Self-Assessments (RCSAs)
   </strong>
   &nbsp;with business units to identify inherent and residual risks.
  </li>
  <li>
   Develop and maintain the&nbsp;
   <strong>
    Operational Risk Register
   </strong>
   , ensuring timely updates and tracking mitigation actions.
  </li>
  <li>
   Perform scenario analysis, stress testing, and emerging risk identification.
  </li>
  <li>
   Coordinate with first-line departments to assess&nbsp;
   <strong>
    process-level risks
   </strong>
   &nbsp;(e.g., payment processing, customer onboarding, fraud management).
  </li>
 </ul>
 <p>
  <strong>
   Incident &amp; Loss Event Management
  </strong>
 </p>
 <ul>
  <li>
   Establish and oversee a process for&nbsp;
   <strong>
    operational risk incidents reporting and root cause analysis
   </strong>
   .
  </li>
  <li>
   Track operational loss events, near misses, and develop lessons learned to prevent recurrence.
  </li>
  <li>
   Ensure escalation and reporting to CRO, Risk Committees, and SAMA (where applicable).
  </li>
 </ul>
 <p>
  <strong>
   Control Testing &amp; Assurance
  </strong>
 </p>
 <ul>
  <li>
   Conduct periodic testing of key operational controls and report on effectiveness.
  </li>
  <li>
   Work with Internal Audit, Compliance, and BCM to strengthen risk-based assurance activities.
  </li>
  <li>
   Monitor third-party/vendor operational risks in collaboration with TPRM.
  </li>
 </ul>
 <p>
  <strong>
   Risk Reporting &amp; Committees
  </strong>
 </p>
 <ul>
  <li>
   Prepare and present operational risk dashboards, metrics, and KPIs to ERM leadership and Risk Committees.
  </li>
  <li>
   Ensure alignment of operational risk reporting with enterprise-wide risk appetite and tolerance thresholds.
  </li>
  <li>
   Contribute to Board and Executive Committee packs on risk exposure, incidents, and remediation progress.
  </li>
 </ul>
 <p>
  <strong>
   Regulatory &amp; Standards Alignment
  </strong>
 </p>
 <ul>
  <li>
   Ensure compliance with&nbsp;
   <strong>
    SAMA Operational Risk and Resilience regulations
   </strong>
   ,&nbsp;
   <strong>
    ISO 31000
   </strong>
   , and&nbsp;
   <strong>
    Basel III operational risk principles
   </strong>
   .
  </li>
  <li>
   Support readiness for&nbsp;
   <strong>
    SAMA inspections, audits, and stress tests
   </strong>
   &nbsp;related to operational risk.
  </li>
  <li>
   Collaborate with BCM and IT Risk Managers to demonstrate operational resilience and business continuity.
  </li>
 </ul>
 <p>
  <strong>
   Key Interfaces
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Internal:
   </strong>
   &nbsp;CRO/Head of ERM, BCM Manager, IT Risk Manager, Compliance, Internal Audit, Legal, Finance, Technology, and Operations.
  </li>
  <li>
   <strong>
    External:
   </strong>
   &nbsp;Saudi Central Bank (SAMA), external auditors, and third-party vendors.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in&nbsp;
   <strong>
    risk management, Business Administration, Finance, or related field
   </strong>
   .
  </li>
  <li>
   Professional certifications (preferred):&nbsp;
   <strong>
    ISO 31000 Lead Risk Manager, ORM Certification, or equivalent
   </strong>
   .
  </li>
  <li>
   Minimum&nbsp;
   <strong>
    5&ndash;7 years of experience
   </strong>
   &nbsp;in operational risk, ERM, or financial services (preferably payments/fintech/banking).
  </li>
  <li>
   Strong knowledge of&nbsp;
   <strong>
    SAMA regulations
   </strong>
   , risk governance, and operational resilience frameworks.
  </li>
  <li>
   Proven experience in developing and maintaining risk registers, RCSAs, and incident management.
  </li>
 </ul>
 <p>
  <strong>
   Key Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent stakeholder management and communication abilities (Arabic &amp; English).
  </li>
  <li>
   High attention to detail with the ability to manage multiple priorities.
  </li>
  <li>
   Proficiency in risk management tools, data analysis, and reporting dashboards.
  </li>
  <li>
   Ability to work collaboratively within a&nbsp;
   <strong>
    three-pillar ERM structure (Operational Risk, BCM, IT Risk)
   </strong>
   .
  </li>
 </ul>
 <p>
 </p>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
 </strong>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  </li>
  <li>
   We offer highly competitive compensation packages, including the potential for shares.
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
  </li>
  <li>
   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
 </ul>
 &nbsp;
 <strong>
  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 </strong>
 <p>
  &nbsp;
 </p>
</div>


Operational Risk Manager

Nymcard

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>The Role</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">We are hiring an Operational Risk Manager to build and run a practical, data led operational risk programme that protects day to day issuing operations and enables safe growth. You will turn policy into clear controls, keep RCSAs, KRIs, incidents, and loss events accurate and current, and provide concise risk insight to senior leaders and committees.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">You will partner with Product, Engineering, Operations, Fraud, Finance, Customer Experience, Compliance, and Legal to assess risks in new products and changes, validate control design and effectiveness, and ensure NymCard stays inspection ready for CBUAE and partner expectations. Success looks like a living risk profile, fast and factual incident reviews, measurable reduction in repeat issues, and evidence that stands up to audit.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What You'll Be Doing</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Framework and policy: maintain NymCard's Operational Risk Management Framework aligned to CBUAE and international standards. Keep ownership, frequency, and evidence requirements explicit.</span></div><div><span style="font-size: 11px;">RCSAs and process reviews: run risk and control self assessments across payments operations, issuing, settlements, fraud, reconciliation, vendor risk, and support operations. Record design and effectiveness with clear actions and due dates.</span></div><div><span style="font-size: 11px;">KRIs and reporting: define and monitor KRIs, incidents, near misses, and control failures. Publish short MI with trends, thresholds, and owners.</span></div><div><span style="font-size: 11px;">Incidents and root cause: lead investigations, document root cause and contributing factors, agree corrective and preventive actions, and verify closure with evidence.</span></div><div><span style="font-size: 11px;">Change and new product risk: work with Tech and Product so risks are assessed during design, build, and rollout. Embed control checkpoints and sign offs into release plans.</span></div><div><span style="font-size: 11px;">Regulatory liaison: prepare operational risk returns, respond to RFIs, and keep working papers indexed for inspections in the UAE.</span></div><div><span style="font-size: 11px;">Training and awareness: deliver targeted training for high risk teams and new joiners. Track attendance and keep materials current.</span></div><div><span style="font-size: 11px;">Assurance coordination: partner with Compliance, Internal Audit, and first line QA to align coverage and reduce duplication.</span></div><div><span style="font-size: 11px;">Third party and outsourcing: contribute to vendor risk reviews and ongoing monitoring with clear SLAs, performance, and remediation tracking.</span></div><div><span style="font-size: 11px;">BCP and resilience inputs: support scenario reviews, failover drills, and readiness checks. Ensure lessons feed back into RCSAs and KRIs.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What You Bring</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">5 to 7 years in operational risk within fintech, banking, or payments, with UAE exposure preferred.</span></div><div><span style="font-size: 11px;">Working knowledge of CBUAE guidelines and comfort interacting with UAE regulators.</span></div><div><span style="font-size: 11px;">Familiarity with core payments processes: authorisations, settlements, chargebacks, fraud operations, and reconciliation.</span></div><div><span style="font-size: 11px;">Hands on with risk frameworks, incident logs, RCSAs, and practical control testing.</span></div><div><span style="font-size: 11px;">Strong analysis and documentation. You write clearly, keep tidy evidence, and focus on material risk.</span></div><div><span style="font-size: 11px;">Ability to collaborate with business and technical teams and explain risks in simple terms.</span></div><div><span style="font-size: 11px;">Awareness of Basel and ISO 31000 concepts.</span></div>

NymCard

<div>
 <p>
  <strong>
   Our Company
  </strong>
 </p>
 <p>
  NymCard&rsquo;s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  We are hiring an
  <strong>
   Operational Risk Manager
  </strong>
  to build and run a
  <strong>
   practical, data led
  </strong>
  operational risk programme that protects day to day issuing operations and enables safe growth. You will turn policy into clear controls, keep
  <strong>
   RCSAs, KRIs, incidents, and loss events
  </strong>
  accurate and current, and provide concise risk insight to senior leaders and committees.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will partner with
  <strong>
   Product, Engineering, Operations, Fraud, Finance, Customer Experience, Compliance, and Legal
  </strong>
  to assess risks in
  <strong>
   new products and changes
  </strong>
  , validate control design and effectiveness, and ensure NymCard stays
  <strong>
   inspection ready
  </strong>
  for
  <strong>
   CBUAE
  </strong>
  and partner expectations. Success looks like a living risk profile, fast and factual incident reviews, measurable reduction in repeat issues, and evidence that stands up to audit.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Framework and policy:
   </strong>
   maintain NymCard&rsquo;s Operational Risk Management Framework aligned to
   <strong>
    CBUAE
   </strong>
   and international standards. Keep ownership, frequency, and evidence requirements explicit.
  </li>
  <li>
   <strong>
    RCSAs and process reviews:
   </strong>
   run risk and control self assessments across payments operations, issuing, settlements, fraud, reconciliation, vendor risk, and support operations. Record design and effectiveness with clear actions and due dates.
  </li>
  <li>
   <strong>
    KRIs and reporting:
   </strong>
   define and monitor KRIs, incidents, near misses, and control failures. Publish short MI with trends, thresholds, and owners.
  </li>
  <li>
   <strong>
    Incidents and root cause:
   </strong>
   lead investigations, document root cause and contributing factors, agree corrective and preventive actions, and verify closure with evidence.
  </li>
  <li>
   <strong>
    Change and new product risk:
   </strong>
   work with Tech and Product so risks are assessed during design, build, and rollout. Embed control checkpoints and sign offs into release plans.
  </li>
  <li>
   <strong>
    Regulatory liaison:
   </strong>
   prepare operational risk returns, respond to RFIs, and keep working papers indexed for inspections in the UAE.
  </li>
  <li>
   <strong>
    Training and awareness:
   </strong>
   deliver targeted training for high risk teams and new joiners. Track attendance and keep materials current.
  </li>
  <li>
   <strong>
    Assurance coordination:
   </strong>
   partner with Compliance, Internal Audit, and first line QA to align coverage and reduce duplication.
  </li>
  <li>
   <strong>
    Third party and outsourcing:
   </strong>
   contribute to vendor risk reviews and ongoing monitoring with clear SLAs, performance, and remediation tracking.
  </li>
  <li>
   <strong>
    BCP and resilience inputs:
   </strong>
   support scenario reviews, failover drills, and readiness checks. Ensure lessons feed back into RCSAs and KRIs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Bring
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    5 to 7 years
   </strong>
   in
   <strong>
    operational risk
   </strong>
   within fintech, banking, or payments, with UAE exposure preferred.
  </li>
  <li>
   Working knowledge of
   <strong>
    CBUAE
   </strong>
   guidelines and comfort interacting with UAE regulators.
  </li>
  <li>
   Familiarity with core payments processes:
   <strong>
    authorisations, settlements, chargebacks, fraud operations, and reconciliation
   </strong>
   .
  </li>
  <li>
   Hands on with
   <strong>
    risk frameworks
   </strong>
   ,
   <strong>
    incident logs
   </strong>
   , RCSAs, and practical control testing.
  </li>
  <li>
   Strong analysis and documentation. You write clearly, keep tidy evidence, and focus on material risk.
  </li>
  <li>
   Ability to collaborate with business and technical teams and explain risks in simple terms.
  </li>
  <li>
   Awareness of
   <strong>
    Basel
   </strong>
   and
   <strong>
    ISO 31000
   </strong>
   concepts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Bonus Points
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Hybrid working model:
   </strong>
   In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.
  </li>
  <li>
   <strong>
    Ownership and growth:
   </strong>
   Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.
  </li>
  <li>
   <strong>
    Cross-border exposure:
   </strong>
   Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.
  </li>
  <li>
   <strong>
    Real product and business impact:
   </strong>
   Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.
  </li>
 </ul>
</div>


<div><p><b>Our Company</b></p><p></p><p><br>
NymCard&rsquo;s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.</p>
<p>
We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can.</p><p></p><p><b><br>
The Role</b></p><p></p><p><br>
We are hiring an <b>Operational Risk Manager</b> to build and run a <b>practical, data led</b> operational risk programme that protects day to day issuing operations and enables safe growth. You will turn policy into clear controls, keep <b>RCSAs, KRIs, incidents, and loss events</b> accurate and current, and provide concise risk insight to senior leaders and committees.</p>
<p>
You will partner with <b>Product, Engineering, Operations, Fraud, Finance, Customer Experience, Compliance, and Legal</b> to assess risks in <b>new products and changes</b>, validate control design and effectiveness, and ensure NymCard stays <b>inspection ready</b> for <b>CBUAE</b> and partner expectations. Success looks like a living risk profile, fast and factual incident reviews, measurable reduction in repeat issues, and evidence that stands up to audit.</p><p></p><p><b><br>
What You&rsquo;ll Be Doing</b></p><br>
<p></p><ul>
<li><b>
Framework and policy:</b> maintain NymCard&rsquo;s Operational Risk Management Framework aligned to <b>CBUAE</b> and international standards. Keep ownership, frequency, and evidence requirements explicit.</li>
<li><b>RCSAs and process reviews:</b> run risk and control self assessments across payments operations, issuing, settlements, fraud, reconciliation, vendor risk, and support operations. Record design and effectiveness with clear actions and due dates.</li>
<li><b>KRIs and reporting:</b> define and monitor KRIs, incidents, near misses, and control failures. Publish short MI with trends, thresholds, and owners.</li>
<li><b>Incidents and root cause:</b> lead investigations, document root cause and contributing factors, agree corrective and preventive actions, and verify closure with evidence.</li>
<li><b>Change and new product risk:</b> work with Tech and Product so risks are assessed during design, build, and rollout. Embed control checkpoints and sign offs into release plans.</li>
<li><b>Regulatory liaison:</b> prepare operational risk returns, respond to RFIs, and keep working papers indexed for inspections in the UAE.</li>
<li><b>Training and awareness:</b> deliver targeted training for high risk teams and new joiners. Track attendance and keep materials current.</li>
<li><b>Assurance coordination:</b> partner with Compliance, Internal Audit, and first line QA to align coverage and reduce duplication.</li>
<li><b>Third party and outsourcing:</b> contribute to vendor risk reviews and ongoing monitoring with clear SLAs, performance, and remediation tracking.</li>
<li><b>BCP and resilience inputs:</b> support scenario reviews, failover drills, and readiness checks. Ensure lessons feed back into RCSAs and KRIs.</li></ul><br>
<p></p>
<p><b>
What You Bring</b></p><br>
<p></p><ul>
<li><b>
5 to 7 years</b> in <b>operational risk</b> within fintech, banking, or payments, with UAE exposure preferred.</li>
<li>Working knowledge of <b>CBUAE</b> guidelines and comfort interacting with UAE regulators.</li>
<li>Familiarity with core payments processes: <b>authorisations, settlements, chargebacks, fraud operations, and reconciliation</b>.</li>
<li>Hands on with <b>risk frameworks</b>, <b>incident logs</b>, RCSAs, and practical control testing.</li>
<li>Strong analysis and documentation. You write clearly, keep tidy evidence, and focus on material risk.</li>
<li>Ability to collaborate with business and technical teams and explain risks in simple terms.</li>
<li>Awareness of <b>Basel</b> and <b>ISO 31000</b> concepts.</li></ul><br>
<p></p>
<p><b>
Bonus Points</b></p><br>
<p></p><ul>
<li><b>
Hybrid working model:</b> In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.</li>
<li><b>Ownership and growth:</b> Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.</li>
<li><b>Cross-border exposure:</b> Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.</li>
<li><b>Real product and business impact:</b> Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.</li></ul></div>

Customers Bank

<div></div><div><div>At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.</div><div></div><div>
This role is ONSITE Monday through Thursday, Friday remote.</div><div></div><div>
Who is Customers Bank?</div><div>
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.</div><div></div><div>
We get you further, faster.</div><div>
Focused on you: We provide every customer with a single point of contact. A dedicated team member who&rsquo;s committed to meeting your needs today and tomorrow.</div><div>
On the leading edge: We&rsquo;re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.</div><div>
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we&rsquo;re a partner you can trust.</div><div></div><div>
What you&rsquo;ll do:</div><div>
The VP, Operational Risk Manager Officer will be a key member of the Enterprise Risk team within the Bank&rsquo;s second line of defense. Responsibilities for this role include the following:</div><ul><li>
Design and execute the Bank&rsquo;s Controls and Issues Management frameworks, including being a liaison across 1LOD and 2LOD<br>
</li></ul><ul><li>
Independently oversee and advise first-line units on key risk mitigation activities including, but not limited to, industry controls best practices and right-sized issue management procedures, board reporting, and gap assessments.<br>
</li><li>
Provide effective challenge on controls and issue remediation plans.<br>
</li></ul><ul><li>
Collaborate with ERM and GRC team members within the across 2LOD to ensure alignment with broader 2LOD programs and practices. Perform ongoing monitoring to ensure action plans are developed and executed to address control gaps.<br>
</li></ul><ul><li>
Collaborate across workstreams and support cross-functional efforts related to Operational Risk, Enterprise Risk, and the Bank&rsquo;s Governance Risk and Compliance (GRC) platform.<br>
</li></ul><ul><li>
Monitor operational risk trends and provide analysis on loss data and other operational risk metrics.<br>
</li></ul><ul><li>
Complete special projects, as assigned.<br>
</li></ul><ul><li>
Create and maintain department documentation, including manuals, training materials, procedures, and communications.</li></ul><div><br>
What do you need?</div><ul><li>
Bachelor&rsquo;s degree.</li></ul><ul><li>
Minimum of 5-7 years of related experience in Risk, Operations, or Audit in a banking and/or fintech environment.</li></ul><ul><li>
Direct experience or familiarity with Operational Risk frameworks.</li></ul><ul><li>
Knowledge of general banking operations, including deposit operations, loan administration, and/or other commercial banking products and services.</li></ul><ul><li>
Strong written and verbal communication skills.</li></ul><ul><li>
Self-starter with ability to prioritize and meet deadlines.</li></ul><ul><li>
Experience and knowledge of Policy and Procedure best practices in a regulated environment.</li></ul><ul><li>
Integrity, ability to work independently, and adept problem-solving skills.</li></ul><ul><li>
Comfortable with new technology and interest in Digital Assets, BaaS, technology driven partnerships, etc.</li></ul><div></div><div>
Technology Skills:</div><div>
 Microsoft Suite</div><div></div><div>
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We also provide &ldquo;reasonable accommodations&rdquo;, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.</div><div></div><div><br>
Diversity Statement:</div><div></div><div><br>
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let&rsquo;s take on tomorrow.</div></div><div></div>

VP, Operational Risk Management

FuzulEv

<div>
 <p>
  <strong>
   Position Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an experienced Operational Risk Manager to design, implement, and continuously enhance the operational risk management framework within our 360&deg; Risk Management structure.
 </p>
 <p>
  This role is responsible for promoting risk awareness across the organization, establishing systematic control mechanisms, and integrating risk data into strategic decision-making processes.
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  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
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  <br/>
 </p>
 <ul>
  <li>
   Develop, implement, and continuously improve the Operational Risk Management Framework across the organization,
  </li>
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   Design, enhance, and manage the incident recording system, perform analytical reviews, and report key findings to senior management,
  </li>
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   Promote a strong risk awareness culture by working closely with branches, operations, IT, finance, and HR departments,
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   Plan and oversee Risk and Control Self-Assessment (RCSA) programs and evaluate their outcomes,
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   Define and monitor Key Risk Indicators (KRIs), limits, and early warning mechanisms,
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   Lead the preparation, update, and testing of Business Continuity and Crisis Management Plans,
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   Ensure smooth information flow between Risk Management, Internal Control, and Internal Audit functions, contributing to the 360&deg; risk management cycle,
  </li>
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   Identify digitalization and automation opportunities to improve risk mitigation and process efficiency,
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   Prepare and present periodic operational risk reports and analyses to senior management,
  </li>
  <li>
   Guide and mentor team members, fostering collaboration and a strong risk management culture.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Qualifications
  </strong>
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  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Economics, Business Administration, Banking, Finance, Econometrics, Engineering, or related fields,
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   Minimum 3 years of experience in operational risk, internal control, internal audit, or process management,
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   Proven experience in team management or project leadership,
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   Experience in financial institutions, preferably in the savings finance or participation finance sectors,
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   Strong knowledge of RCSA, KRI, incident management, business continuity, and risk mapping,
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   Excellent analytical, reporting, and communication skills,
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   Proficiency in Excel, SQL, Power BI, or other analytical tools,
  </li>
  <li>
   Detail-oriented, ethical, and collaborative mindset,
  </li>
  <li>
   Familiarity with BDDK regulations and the Risk Management Communiqu&eacute;,
  </li>
  <li>
   Preferably holds FRM, CRMA, or ISO 31000 certifications.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Be part of a 360&deg; Risk Management culture within one of Turkey&rsquo;s leading savings finance institutions,
  </li>
  <li>
   Work in a structure where operational risks are managed as strategic tools, not just as records,
  </li>
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   Join a dynamic, innovative, and fully regulation-compliant organization, reporting directly to the Risk Management Division.
  </li>
 </ul>
 <p>
 </p>
</div>


Operasyonel Risk Yöneticisi

Confidential Company

<p><strong>Risk Governance & Framework</strong></p><p>· Develop, implement, and maintain a comprehensive Risk Management Framework (RMF) consistent with CBUAE Risk Management Standards and ISO 31000 principles, and internal governance requirements.</p><p>· <strong>Ensure independence of the Risk function as the second line of defense,</strong> separate from operational management and internal audit.</p><p>· Support the Board and Board Risk and Compliance Committee (BRCC) in overseeing risk strategy and risk appetite.</p><p>· Collaborate with Head of Compliance and Assurance to ensure alignment on regulatory and internal risk policies.</p><p><strong>Risk Identification & Assessment</strong></p><p>· Identify, assess, and mitigate strategic, financial, operational, credit, and technology risks.</p><p>· Conduct periodic enterprise-wide risk assessments and scenario analyses to determine risk exposures and emerging threats.</p><p>· Evaluate the effectiveness of internal controls and risk mitigation measures.</p><p>· Contribute to defining risk appetite and risk tolerance levels appropriate to business strategy and operational scale.</p><p><strong>Risk Monitoring & Reporting</strong></p><p>· Maintain risk registers, Key Risk Indicators (KRIs), and dashboards to monitor exposures across business lines.</p><p>· Escalate breaches of risk appetite in accordance with CBUAE governance standards.</p><p>· Prepare risk- related reports for the BRCC, and senior management, highlighting material risk exposures, trends, and breaches.</p><p>· Coordinate with Compliance for any regulatory risk related submissions, and governance reports required by the CBUAE and other relevant authorities.</p><p>· Support Management in licensing submissions related to Risk Management.</p><p>Maintain documentation demonstrating compliance with applicable risk management requirements under SVF and RPSCS Regulations.</p><p><strong>Operational & Technology Risk Oversight</strong></p><p>· Oversee risk controls over business continuity and third-party service providers.</p><p>· Conduct periodic reviews and stress tests to evaluate resilience against operational disruptions, or system failures.</p><p>· Ensure that Business Continuity and Disaster Recovery frameworks meet <strong>CBUAE Operational Resilience expectations.</strong></p><p>· Work in coordination with the Information Security Manager to, maintain and implement the organization’s Business Continuity Plan and Management (<strong>BCP & BCM</strong>).</p><p><strong>Risk Culture & Awareness</strong></p><p>· Provide training for employees to become aware of risks and learn to mitigate them.</p><p>· Provide coaching, develop skills, deepen learning, and improve performance of employees and peers.</p><p>· Foster a risk-aware culture across the organization</p><p>Future Growth and Team Development</p><p>· The Risk manager will scale the Risk function, recruiting, mentoring, and management a risk team, as business requirements.</p>

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