operational risk manager

U.S. Bank

<div>At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.<h2 class="jobSectionHeader">
Job Description</h2><div>
U.S. Bank is seeking an Operational Risk Review (ORR) Technology Manager (&quot;Manager&quot;) responsible for leading a team of Lead Analyst(s) and Analyst(s) (collectively &ldquo;Analysts&rdquo;) in the administration and execution of review activities within Independent Risk Review and Assessment (IRRA), a centralized second line of defense independent review function. This role offers an exciting opportunity to drive the continued growth, enhancement, and delivery of IRRA&rsquo;s ORR program. 
 
ORR provides risk-based review and effective challenge of the Company's operational risk (inclusive of technology risk), and operational risk-related processes and controls associated with the products and services offered across all business lines and enabling functions. Based on the Company's enterprise risk taxonomy, in-scope operational risk categories include: Fraud, Operations, People, Security of Physical Assets, Third Party, Business Resiliency, Systems, Cyber/Information Security, Legal, Model, Conduct, Data Management, and Fiduciary. Objective risk mitigation, process, and control review activities include planning and scoping, design and execution, reporting and rating, and Issue creation and validation. 
 
Key roles and responsibilities of the ORR Technology Manager include working with business lines and other Risk, Compliance, and Audit professionals across the Company to evaluate processes and controls to ensure an effective risk management framework. The ORR Technology Manager is responsible for directly managing a team of Lead Analyst(s) and Analyst(s), including overseeing review activities, timely completion of planned reviews, conducting performance management, and overall staff development. The Manager leads and oversees projects and activities to confirm compliance with internal policies, industry standards, and applicable laws and regulations related to technology, business resiliency, data governance, cyber, systems, artificial intelligence (AI), and information security. Through review performance, the Manager is responsible for the identification of gaps, weaknesses, and risk exposures within the control and process environment. If gaps are identified, the Manager will partner with the business line and Risk Management groups to recommend and influence solutions to mitigate operational risks. The Manager is responsible will deliver effective verbal and written communication of review results to the ORR Senior Manager, including draft Issues and Reports, and will respond to and/or escalation of significant risks, as appropriate.<div>
Basic Qualifications 
<ul><li>Bachelor's degree, or equivalent work experience</li><li>Typically more than 10 years of applicable experience</li></ul></div>
Preferred Skills/Experience<ul><li>Proven leadership skills.</li><li>Subject Matter Expert or advanced knowledge of technology, business resiliency, systems, data governance, cyber, and information security risks as well as industry trends that impact Bank operations.</li><li>Thorough understanding of risk management standards, the common definition of internal controls, and how control frameworks are designed and operate to mitigate risks.</li><li>Deep understanding of the business line&rsquo;s operations, products, services, systems, and associated risks.</li><li>Deep business acumen and credibility to help business line(s) proactively identify risks and address changing risk landscape.</li><li>Superb process facilitation, project management, and analytical skills with the ability to manage multiple tasks and deadlines simultaneously.</li><li>Excellent presentation, interpersonal, written and verbal communication skills.</li><li>Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.</li><li>Applicable professional certifications (e.g., CISA, GSNA, CISSP, CRISC, CIA, etc.) are preferred.</li></ul>
This role requires working from a U.S. Bank location three (3) or more days per week.</div>
If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:<ul><li>
Healthcare (medical, dental, vision)</li><li>
Basic term and optional term life insurance</li><li>
Short-term and long-term disability</li><li>
Pregnancy disability and parental leave</li><li>
401(k) and employer-funded retirement plan</li><li>
Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>
Up to 11 paid holiday opportunities</li><li>
Adoption assistance</li><li>
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</li></ul>
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.</div>

Operational Risk Review Manager - Technology

UBL - United Bank Limited

<div>
 
 UBL Pakistan is seeking Manager &ndash; Operational Risk and Risk Reporting to join its dynamic GCC Risk team, based in Pakistan, and contribute significantly to maintaining the organization&rsquo;s integrity and resilience. In this, the incumbent will be central to the risk management function, ensuring that UBL&rsquo;s GCC operations consistently meet the highest regional standards. This position offers an exciting opportunity for professionals who excel in fast-paced environments and are committed to advancing best practices in risk management.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Owner of the Operational Risk Policies for the GCC region, ensuring that they align with local regulatory requirements as well as the Group risk requirements
 </li>
 <li>
 Responsible for risk reporting relating to risk appetite and the risk profile of the GCC region
 </li>
 <li>
 Support the governance of operational risk, including risk appetite, risk reporting and KRI monitoring and escalation.
 </li>
 <li>
 Maintain the RCSA programme across the GCC region, oversee operational risk event capture and root-cause analysis
 </li>
 <li>
 Ensure resilience risk is reflected within RCSAs, and that critical processes are mapped along with critical system dependencies to support the management of business continuity and resilience risk.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills
 
 
 <ul>
 <li>
 Proven experience in operational risk management within financial services
 </li>
 <li>
 Strong knowledge of operational risk management and governance, including the three lines of defense model, RCSAs and KRIs and operational loss reporting
 </li>
 <li>
 Excellent analytical, communication and stakeholder management skills
 </li>
 <li>
 Professional certifications in risk management preferred, such as; PRM, FRM and NIBAF certified operational risk specialist.
 </li>
 </ul>
</div>

Manager – Operational Risk and Risk Reporting

Citi

<div>Individuals in Operational Risk manage operational risk policies, standards, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over Operational Risk categories such as technology, Third party , cyber Processing, Business distribution, Operational resilience and fraud risks. These individuals are also responsible for challenging tools and methodologies that utilized for fraud monitoring and prevention, using advanced analytical and statistical skills to identify gaps and recommend changes to current structure and policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
Responsibilities:<ul><li>
Support the design and implementation of enterprise operational risk management procedures and methodologies, including effective application within the businesses.</li><li>
Independently assess operational risks in the business to ensure it is within the acceptable risk appetite</li><li>
Collaborate with the business to understand its risk profile, assess operational risk exposure, integrate risk mitigation controls, and monitor adherence.</li><li>
Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense</li><li>
Provide regular reporting to senior management and stakeholders on the status of operational risk profile.</li><li>
Analyze data to identify trends or emerging risks and provide timely recommendations to mitigate risk exposure.</li><li>
Lead initiatives to improve operational risk management practices and enhance organizational resilience.</li><li>
Ensure operational risk management activities comply with internal policies, external regulations, and industry standards.</li><li>
Stay abreast of industry best practices and regulatory changes to assess its impact on operational risk management, and advise the business accordingly.</li><li>
Support the execution of remediation with timely and effective outcomes against regulatory expectations.</li><li>
Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.</li><li>
Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.</li><li>
Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.</li><li>
Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.</li><li>
Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda</li><li>
Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.</li><li>
Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.</li><li>
Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.</li><li>
Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.</li><li>
Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.</li><li>
Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult</li><li>
Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.</li><li>
Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi&rsquo;s clients and the community.</li><li>
Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.</li><li>
Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.</li><li>
Empathetically listens and understands others&rsquo; positions before acting on issues; works to amplify voices that are minimized in the workplace</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards</li></ul>
Qualifications:<ul><li>
Minimum 8 years in Banking industry with 3 years on Risk and Control within the business, ORM, Compliance. Internal audit or a similar function</li><li>
Previous experience supporting risk management, compliance, governance, or controls related roles.</li><li>
Demonstrated track record of effectively assessing and managing competing priorities.</li><li>
Deep understanding of operational risk concepts, methodologies, and tools.</li><li>
Familiarity with regulatory requirements related to operational risk management.</li><li>
Exposure to enterprise risk management frameworks and knowledge of risk reporting tools and techniques.</li><li>
Understanding to Operational Risk Regulatory submissions i.e. ICAAP, Recovery Plan and Scenario Analysis.</li><li>
Understanding of different risk types, e.g. credit, market, liquidity.</li><li>
Experience working in a regulated industry (e.g., banking, finance, insurance, healthcare).</li><li>
Ability to interact effectively at all levels, develop strong partnerships across the organization, and present complex information clearly to senior management and stakeholders.</li><li>
Strong influencer with a focus on building relationships with the 1st line, while remaining independent and retaining the ability to challenge effectively.</li><li>
Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.</li><li>
Strong stakeholder management skills, with the ability to understand drivers and overcome barriers.</li><li>
High level of integrity and professionalism, with the ability to handle sensitive and confidential information appropriately.</li><li>
Analytical, with the ability to comprehend complexity and engage strategically, analyzing and interpreting large volumes of data.</li><li>
Professional certifications such as CIA, CISA, or CRMA would be considered as an asset</li></ul>
Education:
Bachelor's/University degree, Master's degree preferred
-
Job Family Group:
Risk Management
-
Job Family:
Operational Risk
-
Time Type:
Full time
-
Most Relevant Skills
Analytical Thinking, Control Monitoring, Credible Challenge, Governance, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Operational Risk Lead Analyst

Revolut

<div>About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products &mdash; including spending, saving, investing, exchanging, travelling, and more &mdash; help our 70+ million customers get more from their money every day.
As we continue our lightning-fast growth,&zwnj; 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work&trade;. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.
We're looking for an Operational Resilience Manager to oversee and enhance our ability to withstand and recover from disruptions, ensuring the continuity of critical operations and services.
You'll collaborate with service owners, Compliance, Risk, and service delivery teams to ensure proper documentation and reporting related to operational resilience.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing<ul><li>
Partnering with departments and functions to assess and build resilient operations</li><li>
Supporting our global entities with their local operational resilience requirements</li><li>
Designing, implementing, and testing contingency plans, including business continuity plans, disaster recovery plans, crisis management procedures, and scenario playbooks)</li><li>
Leading our group stress testing programme, designing complex failure scenarios, and putting the business through its paces in simulations</li><li>
Supporting executives during crisis events to protect our customers and the company</li><li>
Conducting lessons-learned activities following major events to continually improve our procedures</li><li>
Working closely with our Product and Data teams to build a world-class resiliency function</li><li>
Using data and quantitative analysis to understand our business operations and implement resilience strategies</li><li>
Providing regular reports to senior management on the status of business continuity initiatives and recommended improvements</li><li>
Monitoring emerging risks and industry trends, adapting resilience strategies to evolving threats and business needs</li></ul>
What you'll need<ul><li>
A bachelor&rsquo;s degree in business administration, risk management, or related field</li><li>
6+ years of experience in operational resilience, risk management, or business continuity within the financial industry</li><li>
A solid understanding of regulatory requirements, industry standards, and best practices related to operational resilience and continuity planning</li><li>
Excellent analytical, problem-solving, and decision-making skills</li><li>
Impeccable communication, deal-making, and stakeholder management skills</li><li>
Proficiency in relevant tools and technologies used for risk assessment, resilience, and continuity planning</li></ul>
Nice to have<ul><li>
Basic SQL skills</li><li>
A Business Continuity Institute Accreditation</li><li>
Experience implementing regulatory frameworks for operational resilience, including Digital Operational Resilience Act (DORA) and FCA PS21/3</li></ul>
Compensation range<ul><li>
Krakow: PLN28,000 - PLN31,100 gross monthly*</li><li>
Poland: PLN28,000 - PLN31,100 gross monthly*</li><li>
Other locations: Compensation will be discussed during the interview process</li><li>Final compensation will be determined based on the candidate's qualifications, skills, and previous experience</li></ul>
Building a global financial super app isn&rsquo;t enough. Our Revoluters are a priority, and that&rsquo;s why in 2021 we launched our inaugural D&amp;I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We&rsquo;re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That&rsquo;s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.<ul><li>Only apply through official Revolut channels. We don&rsquo;t use any third-party services or platforms for our recruitment.</li><li>Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.</li></ul>
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it&rsquo;s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
Notice: This is a remote position based in United Arab Emirates.</div>

Business Risk Manager (Operational Resilience)

Halan - حالا

<div>
 
 
 Job Responsibilities:
 
 
 <ul>
 
 <li>
 
 &bull; Assessing the company's operational risks.
 
 </li>
 
 <li>
 
 &middot; Knowledge of how to prepare Third Party risk reports.
 
 </li>
 
 <li>
 
 &bull; Knowledge of how to prepare and review risk and control self-assessments for all company departments.
 
 </li>
 
 <li>
 
 &bull; Knowledge of how to prepare internal loss data base and internal &amp; external fraud reports.
 
 </li>
 
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 
 <li>
 
 
 Bachelor&rsquo;s degree in
 
 
 Finance, Business Administration, Economics,
 
 
 </li>
 
 <li>
 
 At least 2 years of relevant practical experience in banking and/or non-banking sector in operational risk.
 
 </li>
 
 <li>
 
 Hands-on experience with:
 
 </li>
 
 <li>
 
 Risk &amp; Control Self-Assessment (RCSA)
 
 </li>
 
 <li>
 
 Key Risk Indicators (KRIs)
 
 </li>
 
 <li>
 
 Incident / loss reporting
 
 </li>
 
 <li>
 
 Business Continuity Planning (BCP)
 
 </li>
 
 <li>
 Familiarity with risk systems/tools and
 
 data analysis (Excel, Power BI, etc.)
 
 
 </li>
 
 <li>
 Excellent command of English Language
 </li>
 </ul>
</div>

Senior Operational Risk

<div>About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products &mdash; including spending, saving, investing, exchanging, travelling, and more &mdash; help our 70+ million customers get more from their money every day.
As we continue our lightning-fast growth,&zwnj; 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work&trade;. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Risk at Revolut operates across all functions, products, and regions to monitor front-line performance and ensure the business operates safely. They&rsquo;re among the first to be involved in new initiatives, from tech to customer support.
We&rsquo;re looking for a Business Risk Manager to sit within the first line of defence. You'll take an analytical approach to develop sustainable growth strategies that align with operational risk frameworks and take our risk management procedures to the next level.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing<ul><li>
Identifying, assessing, documenting, and reviewing risks</li><li>
Designing, implementing, and testing controls</li><li>
Developing and testing key procedures</li><li>
Creating and reviewing key risk indicators</li><li>
Registering risk events, managing, and delivering risk incident reports</li></ul>
What you'll need<ul><li>
A 2:1 degree from a top university</li><li>
2+ years of experience in operational risk management in financial services</li><li>
Experience with risk identification and monitoring</li><li>
Previous examples of practically interpreting and organising complex data</li><li>
A solid track record of achievement, having won competition awards (can be any of academic, professional, and/or sport)</li><li>
The ability to quickly assume responsibilities</li><li>
An organised and methodological approach</li><li>
Excellent interpersonal skills</li><li>
An understanding of control frameworks (e.g., COSO, ISO 31000) and risk taxonomy, including operational, financial, and compliance risks</li><li>
Experience with process mapping, RCSA execution, control testing, and issue remediation</li></ul>
Nice to have<ul><li>
Knowledge of US regulatory frameworks</li><li>
Experience with data analytics or visualization tools to support risk monitoring and reporting</li><li>
Familiarity with automation and process optimization tools (e.g., Jira, Confluence, Figma) and their use in improving control effectiveness</li><li>
A proven ability to work effectively in cross-functional, fast-paced environments, collaborating with multiple stakeholders across business and technical teams</li></ul>
Compensation range<ul><li>
US: $108,000 - $127,000 gross annually*</li><li>
Other locations: Compensation will be discussed during the interview process</li><li>Final compensation will be determined based on the candidate's qualifications, skills, and previous experience</li></ul>
Building a global financial super app isn&rsquo;t enough. Our Revoluters are a priority, and that&rsquo;s why in 2021 we launched our inaugural D&amp;I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We&rsquo;re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That&rsquo;s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.<ul><li>Only apply through official Revolut channels. We don&rsquo;t use any third-party services or platforms for our recruitment.</li><li>Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.</li></ul>
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it&rsquo;s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
Notice: This is a remote position based in United States.</div>

Business Risk Manager

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 noon&rsquo;s mission: Every door, everyday.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 We at noon are looking for a highly analytical and detail-oriented Risk Operations Lead to join our dynamic team. In this role, you will play an important part in safeguarding the organization by identifying and assessing operational and financial risks. Through strong analytical skills and collaboration with cross-functional teams, the role ensures effective risk controls and overall business resilience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage risk operations related to fraud, abuse, seller misconduct, payments, returns, and order fulfillment
 </li>
 <li>
 Design, implement, and continuously improve risk policies, SOPs, and control frameworks
 </li>
 <li>
 Monitor risk KPIs, trends, and anomalies; investigate root causes and drive corrective actions
 </li>
 <li>
 Partner with Payments, Operations, Customer Support, Legal, and Tech teams to mitigate risk exposure
 </li>
 <li>
 Own escalation management for high-risk cases and critical incidents
 </li>
 <li>
 Build, coach, and manage a risk operations team, ensuring high performance and compliance
 </li>
 <li>
 Balance risk mitigation with customer and seller experience, ensuring minimal friction
 </li>
 <li>
 Ensure compliance with local regulations and internal policies relevant to the Egyptian market
 </li>
 <li>
 Prepare regular risk reports and dashboards for senior management
 </li>
 <li>
 Investigate fraud cases, banned accounts, order confirmation, and negative wallet balances using payment tools and CRM systems, ensuring compliance with security protocols
 </li>
 <li>
 Investigate high-risk orders, chargebacks, returns, and disputes, ensuring timely resolution
 </li>
 <li>
 Monitor and analyze transactions, customer behavior, and operational data to detect fraudulent or suspicious activity
 </li>
 <li>
 Automate reporting processes, reduce preparation time and enhance decision- making.
 </li>
 <li>
 Extract and analyze data to identify trends and irregularities, providing actionable insights to senior management
 </li>
 <li>
 Designed and maintained pivot table-based reports to monitor operational metrics and detect potential risks
 </li>
 <li>
 Collaborate with Customer Service, Payments, Logistics, and Compliance teams to resolve escalated risk-related cases
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 3+ years of experience in risk operations, fraud operations, compliance, or trust &amp; safety, preferably in e-commerce, fintech, or marketplaces
 </li>
 <li>
 Proven experience leading operational teams
 </li>
 <li>
 Strong understanding of e-commerce risk domains (payments, COD, returns, refunds, seller abuse, logistics-related fraud)
 </li>
 <li>
 Strong analytical and problem-solving skills with a data-driven mindset
 </li>
 <li>
 Ability to work cross-functionally with technical and non-technical stakeholders
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 High attention to detail with the ability to operate in fast-paced environments
 </li>
 <li>
 Experience working in large-scale e-commerce or marketplace platforms is preferred
 </li>
 <li>
 Familiarity with fraud detection tools, rule engines, and case management systems is preferred but not required
 </li>
 <li>
 Experience in Egypt or MENA market operations and regulations is preferred
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
 
 
 
 
 
 Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
 
 
 
 
 
 Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 
 
 
 Is this you?
 
 
 
</div>

Risk Operations Lead

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