operational trainer

Flex

<div>Job Posting Start Date 03-12-2026 Job Posting End Date 05-18-2026<div></div>
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.<div></div>
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.<div></div><div>
Job Summary</div><div>
Responsible for creating and assessing standard work instructions in the production area, and coaching, assisting and training the employees in their job responsibilities.</div><div></div><div>
Principle Accountabilities:</div><ul><li>
Create and support standard work and training practices.</li><li>
Update individual employee training tracking as necessary.</li><li>
Validate training effectiveness through the audit process.</li><li>
Train and coach the employees in the Trainer/Operator position to ensure confidence and success for Flex.</li><li>
Provide support and documentation expertise to CPI events and initiatives (edit standard work documentation, oversee training/retraining and provide suggestions on what training tools would be most effective) as necessary.</li><li>
Assure and conduct high quality, calibrated training across all sites.</li><li>
Assure and conduct uniform assimilation of equipment, processes and products within site.</li><li>
Partner in safety and quality training within the site.</li><li>
Develop themselves and others to support organizational readiness.</li><li>
Act as a liaison for &ldquo;Best Practice&rdquo; communication across the sites.</li><li>
Publish communications and updates through the established structure and network as necessary.</li><li>
Update area Training Boards on a weekly basis with pertinent information (Weekly Trainer schedules, updates, etc).</li><li>
Ability to manage projects and work in a cross functional team.</li></ul><div>
Follows all policies, procedures, ergonomic standards and safety requirements directed by the department.</div><div>
 Work Environment:</div><div>
While performing the duties of this job, the employee may be required to work around the machine shop and production areas and become exposed to dust, gas, fumes or chemicals. The employee may be required to wear protective eyewear. The noise level in the work environment is usually moderate.</div><div>
Physical Demands: Reasonable<i> accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div><div>
While performing the duties of the position, the employee is occasionally required to sit, stand, walk, bend (at the neck and/or waist) and twist (at the neck and/or waist). The employee is frequently required to do simple grasping and occasionally required to do powerful grasping, fine manipulation and reaching above and/or below shoulder level.</div><div>
Safety Disclosure:</div><div>
This job requires strict adherence to all safety protocols and requirements specified in the work instructions, training, and any posted signs in the area. This job requires us to comply with all site safety regulations and relevant regulatory standards.</div><div></div><div>
SK09</div><div></div><div>
What you'll receive for the great work you provide:</div><ul><li>
Full range of medical, dental, and vision plans</li><li>
Life Insurance</li><li>
Short-term and Long-term Disability</li><li>
Matching 401(k) Contributions</li><li>
Vacation and Paid Sick Time</li><li>
Tuition Reimbursement</li></ul><div></div><div>
Job Category</div>
Operations<div></div><div>
Is Sponsorship Available?</div>
No<div></div>
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).</div>

Operations Trainer

Al Ghalia

<p><b>Position Summary</b></p><ul><li>The Brand Trainer is responsible for developing, delivering, implementing, and evaluating comprehensive training programs that align with the brand&rsquo;s values, service standards, and operational excellence.</li><li>This role ensures that all employees, across both front-of-house (FOH) and back-of-house (BOH), understand and embody the brand&rsquo;s unique identity, culture, customer engagement approach, and service excellence.</li><li>The Brand Trainer plays a key role in maintaining high-quality customer service, product knowledge, and brand consistency across all locations, fostering a culture of learning, hospitality, and excellence, and ensuring that staff deliver an outstanding guest experience while upholding the brand&rsquo;s unique atmosphere.</li><li>The Brand Trainer adheres to all key result areas and responsibilities outlined in this job description, and fulfils other duties as required for operations.</li></ul><p><b>Critical skills and competencies required for this post:</b></p><ul><li>Minimum of 3-5 years of experience in hospitality, F&amp;B training, or brand development within a high-end restaurant, caf&eacute;, or hotel.</li><li>Technical Skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word).</li><li>Experience in customer service excellence, staff coaching, and performance management.</li><li>Strong understanding of restaurant operations, guest engagement, and food service standards.</li><li>Strong Communication &amp; Presentation Skills &ndash; Ability to engage employees and deliver impactful training.</li><li>Passion for Hospitality &amp; Service Excellence &ndash; Deep commitment to creating an exceptional guest experience.</li><li>Leadership &amp; Coaching Abilities &ndash; Capable of inspiring and developing employees at all levels.</li><li>Customer-Centric Mindset &ndash; Focused on providing outstanding service and enhancing guest satisfaction.</li><li>Operational Knowledge &ndash; Familiarity with restaurant service sequences, food preparation, and safety protocols.</li><li>Problem-Solving &amp; Adaptability &ndash; Ability to address challenges and modify training strategies as needed.</li><li>Organisational &amp; Time Management Skills &ndash; Efficiently plan and execute multiple training programs.</li></ul><p>Work Location: In person</p>

Brand Trainer

Acciona- Qatar

<p>🚨 <strong>We’re Hiring: Learning &amp; Development Trainer – Cleaning &amp; Housekeeping</strong></p><p> </p><p>📍 Location: Kingdom of Saudi Arabia (KSA) - Candidates based in Qatar are welcome to apply, <strong>provided they are willing to relocate to KSA</strong></p><p>Are you passionate about training, quality, and operational excellence in <strong>facility management</strong>? We’re looking for an experienced <strong>L&amp;D Trainer</strong> to elevate the skills and performance of our cleaning and housekeeping teams across KSA.</p><p> </p><p>🔹 <strong>What You’ll Do:</strong><br />• Deliver engaging onboarding and refresher training for cleaning &amp; housekeeping staff<br />• Train teams on cleaning techniques, equipment usage, and safety procedures<br />• Develop training materials, SOPs, and practical sessions<br />• Ensure compliance with hygiene, health &amp; safety, and infection control standards<br />• Assess staff competency and identify skill gaps<br />• Support site mobilizations and continuous improvement initiatives</p><p> </p><p>🔹 <strong>What We’re Looking For:</strong><br />• 3–5 years of experience in cleaning/housekeeping or facility management training<br />• Strong knowledge of cleaning methods, chemicals, and equipment<br />• Excellent communication and coaching skills<br />• Experience working with multicultural teams<br />• Train-the-Trainer certification is a plus</p>

Learning & Development Trainer – Cleaning & Housekeeping

Trigo Group

<div><p><b>TRIGO Global Quality Solutions is seeking a to fill an Operations Trainer Position in Greer, SC.</b></p><p><b>
Overall Purpose of an Operations Trainer</b></p><p>
The Operations Trainer is responsible for developing, delivering, and evaluating training programs that strengthen the performance, capability, and consistency of Operational Leads and Associates. This role ensures standardized onboarding, reinforces process discipline, and supports continuous improvement across all operational functions. The Trainer will serve as a subject-matter expert on company processes, work instructions, safety protocols, and quality standards.</p><p><b>
Reports to</b></p><p>
Site Manager / Site Supervisor</p><p><b>
Responsibilities</b></p><p><b>
Client relationship &amp; Business development</b></p><ul><li>
Establishing and maintaining relationships with customers and site personnel</li><li>
Daily communications with various stakeholders at the site level</li><li>
Provide feedback to leadership on process inefficiencies, training gaps, and improvement opportunities</li></ul><p><b>
Operations</b></p><ul><li>
Train and validate inspectors</li><li>
Coordinate changes in Work Orders</li><li>
Conduct ongoing audits of effectiveness of work being performed</li><li>
Perform visual, mechanical, and functional verifications to ensure compliance to quality standards and specifications</li><li>
Make independent judgments for subjective scenarios</li><li>
Work as an inspector when required</li><li>
Demonstrates commitment to reduce the risk of workplace accidents</li><li>
Must comply with local and company Health &amp; Safety legislation, laws, and policies</li><li>
Collaborate closely with Operations and HR partners to identify training needs and skill gaps</li><li>
Support new launch activities, process changes, and continuous improvement initiatives</li><li>
Serve as a role model for operational excellence and demonstrating best practices on the floor</li><li>
Conduct onboarding and job-specific training for new Operational Leads and Associates</li><li>
Lead hands-on, floor-based instruction to ensure full comprehension of operational tasks, safety requirements, and quality expectations</li><li>
Maintain a structured training schedule aligned with staffing needs and production demands</li></ul><p><b>
Organization &amp; management</b></p><ul><li>
Ensures all site personnel receive corporate communications
</li><li>Act as a liaison between Supervisor and inspectors</li><li>
Facilitate refresher training sessions, cross-training initiatives, and upskilling programs</li><li>
Support corrective action plans by providing targeted re-training when performance gaps are identified</li><li>
Ensure training compliance is met, and audits of trained personnel are maintained</li><li>
Monitor effectiveness of training programs through KPIs and adjust curriculum as needed</li></ul><p><b>
Technical
</b></p><ul><li>Create and maintain customer and company reports</li><li>
Utilize company web portals to record required audits and documentation</li><li>
Create and update training materials, SOPs, visual aids, and evaluation tools.</li><li>
Ensure all training documentation aligns with customer requirements, safety standards, and company operating procedures.</li><li>
Conduct competency assessments to validate readiness and skill level.</li><li>
Track trainee progress and maintain accurate training records in the designated tracking system.</li><li>
Participate in root cause analysis and corrective action initiatives when training-related issues occur</li></ul><p><b>
Other</b></p><ul><li>
Any other duties as assigned</li></ul><p><b>
Knowledge, skills, abilities</b></p><p><b>
Hard Skills</b></p><ul><li>
Proficiency in English</li><li>
Computer skills &ndash; Microsoft Office (basic Microsoft Excel proficiency) and Outlook</li><li>
Proficient in the use of various gages and measuring devices</li><li>
Ability to lift / move 50 lbs.
</li><li>Proven ability to train, coach, and motivate team members at multiple skill levels</li><li>
Strong knowledge of operational workflows, safety protocols, and quality standards</li><li>
Excellent communication and presentation skills</li><li>
Ability to work effectively on the production floor and in classroom settings</li><li>
Strong organizational and documentation skills</li><li>
Instructional &amp; Coaching Skills</li><li>
Leadership Development</li><li>
Process Understanding &amp; SOP Adherence</li><li>
Communication &amp; Relationship Building</li><li>
Patience, Professionalism, and Clarity</li><li>
Change Management</li><li>
Problem-Solving &amp; Root Cause Analysis</li><li>
Time Management</li><li>
Certified Trainer, Lean/Six Sigma background, or similar credentials preferred</li><li>
Bilingual abilities (English/Spanish) a plus</li></ul><p><b>
Values and Attitude</b></p><p>
Global team spirit</p><ul><li>
Team player</li><li>
Caring for people</li><li>
Open-minded</li></ul><p>
Excellence</p><ul><li>
Reactive</li><li>
Resilient to pressure</li><li>
Rigorous</li></ul><p>
Customer focus</p><ul><li>
Client oriented</li><li>
Reliable &amp; trustworthy</li><li>
Flexible</li></ul><p>
Initiative</p><ul><li>
Autonomous</li><li>
Innovative</li><li>
Daring</li></ul><p></p><p><b><br>
Work experience</b></p><div><div><p>
Overall recommendations</p></div><div><br>
<ul><li>
1+ years of work experience in a supervisory role.</li><li>
Experience in automotive manufacturing, logistics, or a high-volume production environment.</li><li>
Prior experience developing training content or managing a training program.</li><li>
2+ years of experience in operations, quality, training, or a related environment.</li></ul></div></div><p></p><p><b><br>
Education background</b></p><div><div><p>
Overall recommendations</p></div><div><br>
<ul><li>
High School Diploma or Equivalent</li></ul></div></div><p></p><p><b><br>
About TRIGO Global Quality Solutions</b></p><p>
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.</p><p>
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.</p><p><b>
TRIGO Global Quality Solutions </b>is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.</p><p><b>
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.</b></p></div><p></p>

Operations Trainer - Automotive Industry

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>05/05/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Work Experience</p>
<div>&bull; 15+ years of progressive experience in defensive driving training, assessment, or standards body work.
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Industry</p>
<div>Manufacturing
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><p>The Subject Matter Expert (SME) is the senior technical authority on this contract. You will be the most credible voice on defensive driving and safe journey management inside company , and one of the most senior technical voices in Oman&rsquo;s road-safety ecosystem. You will lead our team of auditors, personally evaluate trainers and assessors in the field, sign off every audit report before it reaches OPAL, and represent company at executive level.</p><h1 class="jobSectionHeader"><b><br>
Role Focus:</b></h1><p><b><br>
Be the technical authority on DD and SJM standards</b></p><p><br>
Advise OPAL on every aspect of the OPAL Defensive Driving Training &amp; Assessment Standard (DDTAS), the OPAL Road Safety Standard (including Section 6 on Journey Management), and the OPAL STAR standards for centre recognition, course approval, and assessment. Track international best practice and propose updates so Oman&rsquo;s standards stay world-class. Lead any standard revision and update operational procedures within 10 working days.</p><p><b><br>
Lead the audit programme</b></p><p><br>
Plan and personally lead the annual evaluations and re-evaluations of approved DDTPs, DDACs, and SJMTPs. Conduct trainer and assessor evaluations across the full range: knowledge interview, certificate verification, classroom observation, in-vehicle observation, and feedback skills. Approve every audit report before it is issued.</p><p><b><br>
Report and represent at executive level</b></p><p><br>
Lead the weekly, monthly, and quarterly reports to OPAL. Attend operational, contract, and executive meetings as Company's senior technical voice. Make sure every report carries clear authorship and is supported by audit evidence.</p><p><b><br>
Develop people and build national capability</b></p><p><br>
Run the structured CPD programme for trainers, assessors, and programme managers across the country. Mentor your audit team. Identify and develop a successor inside Company. Help OPAL build a national DD trainer certification standard and develop relationships with Omani universities and colleges.</p><p><b><br>
Modernise the training ecosystem</b></p><p><br>
Lead the annual review of training materials. Bring in interactive, scenario-based, and simulation-based methods. Help DDTPs integrate IVMS and DFMS data into their content.</p><p><b><br>
Own the operations manual and quality system</b></p><p><br>
Build and maintain the DDSB operations manual, SOPs, audit checklists, and inspection instruments. Update them within 10 working days of any standard revision. Contribute to the Safety Culture digital audit platform.</p><p><b><br>
Protect the integrity of the function</b></p><p><br>
Maintain absolute independence. Comply with the contractual conflict-of-interest restrictions covering Company subsidiaries and affiliated entities, both during and after the contract. Show no bias to any provider.</p><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><h2 class="jobSectionHeader"><b>
Experience</b></h2><ul><li><br>
 15+ years of progressive experience in defensive driving training, assessment, or standards body work.</li><li><br>
 5+ years in a defensive driving standards body, oversight, or evaluation role (OPAL or equivalent regulatory framework strongly preferred).</li><li><br>
 Demonstrable record of leading evaluations of DD training providers, assessment centres, and trainer / assessor competency.</li><li><br>
 Hands-on familiarity with OPAL standards (DDTAS, OPAL Road Safety Standard, STAR Centre Recognition, STAR Course Approval).</li><li><br>
 Working experience with Safe Journey Management &mdash; JMS audit, journey-plan review, IVMS monitoring, night-driving authorisation.</li><li><br>
 Audit and quality-assurance track record, including managing non-conformances and writing evidence-based reports.</li><li><br>
 Reporting experience at executive level (weekly, monthly, quarterly cycles).</li></ul><h2 class="jobSectionHeader"><b><br>
Certifications</b></h2><ul><li><br>
 RoSPA International Master Trainer (or equivalent recognised international DD trainer accreditation).</li><li><br>
 RoSPA Diploma in Driving and Coaching (Gold Grade preferred).</li><li><br>
 OPAL Certified DD Trainer and Manager.</li><li><br>
 Royal Oman Police (ROP) Approved Driving Instructor.</li><li><br>
 Safe Journey Management (SJM) certification.</li><li><br>
 Valid OPAL Defensive Driving Permit (Light Vehicle and Heavy Vehicle).</li><li><br>
 ISO 9001 Internal Auditor (or equivalent quality-auditing certification).</li></ul><h2 class="jobSectionHeader"><b><br>
Education</b></h2><ul><li><br>
 Recognised qualification in driver training, road safety, transport management, occupational health &amp; safety, or a related field. Degree level or equivalent professional certification preferred.</li></ul><h2 class="jobSectionHeader"><b><br>
Languages</b></h2><ul><li><br>
 Arabic &mdash; native or fluent (essential).</li><li><br>
 English &mdash; fluent (essential).</li></ul><h2 class="jobSectionHeader"><b><br>
Driving licence</b></h2><ul><li><br>
 Valid Omani licence &mdash; Light Vehicle minimum, Heavy Vehicle preferred.</li></ul><h1 class="jobSectionHeader"><b><br>
Preferred Previous Experience</b></h1><ul><li><br>
 Prior service as an OPAL SME under any DDSB contract.</li><li><br>
 Experience with Oman&rsquo;s major operators (PDO, OXY, Petrofac and others) on DD requirements.</li><li><br>
 Experience designing CPD programmes and training trainers, assessors, and managers.</li><li><br>
 Hands-on experience with SafetyCulture, iAuditor, or similar digital audit platforms.</li><li><br>
 Experience contributing to national-level training standards or accreditation frameworks.</li><li><br>
 Academic relationships with universities or colleges on curriculum and trainer pathways.</li><li><br>
 Behavioural Based Fleet Risk Management &mdash; Cranfield University or equivalent.</li><li><br>
 NSC America Driver Training Course or equivalent.</li><li><br>
 Diamond Advanced Motorist or equivalent advanced driving qualification.</li><li><br>
 EAL Level 3 Assessor; ISO 9001:2015 or 45001 Lead Auditor; IOSH Managing Safely or NEBOSH IGC.</li></ul></div><div></div>

Defensive Driving Subject Matter Expert (SME)

Panorama Orthopedics & Spine Center

<div>Description:<p></p><p><i><br>
Join a leading musculoskeletal care network through our partnership with</i> <b><i>United Musculoskeletal Partners (UMP)</i></b><i>, supporting</i> <b><i>Panorama Orthopedics &amp; Spine Center</i></b><i>, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.</i></p><p><b><i>
Why UMP?</i></b><br>
<i>UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission&mdash;delivering high-quality spine care in a thriving clinical environment.</i></p><p><b><i>
About Panorama Orthopedics &amp; Spine Center</i></b><br>
Panorama <i>is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients&rsquo; quality of life. As part of this team, you&rsquo;ll work alongside top spine specialists in a supportive and forward-thinking practice.</i></p><p><i>
Help us bring exceptional orthopedic care to the communities of Denver&mdash;where your expertise can truly make a difference.</i></p><p><b>
Benefits:</b></p><ul><li><b>
Healthcare Options</b>: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount</li><li><b>
Dental &amp; Vision Insurance</b></li><li><b>
401(k) with Annual Employer Contributions</b></li><li><b>
Additional Coverage</b>: HSA/FSA, short- and long-term disability, life and AD&amp;D, legal assistance, and more</li><li><b>
Employee Assistance Program (EAP)</b>: Employer-paid support for life&rsquo;s challenges</li><li><b>
Generous Paid Time Off</b>:
<ul><li>Up to 4 weeks of PTO starting out. (Increases with tenure)</li>
<li>7 paid holidays + 2 floating holidays</li>
</ul></li></ul><p>The <b>Patient Appointment Scheduling Lead</b> provides day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff. This role monitors and interprets performance dashboards across all call center departments, supports supervisory staff, and helps drive continuous improvement in service quality, efficiency, and the overall patient experience. The Lead also serves as a trainer and partners closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution. To ensure operational continuity and effective staff support, this position requires comprehensive cross-training across all call center departments.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b> (Other duties may be assigned)</p><p>
STAFF SUPPORT &amp; GUIDANCE</p><ul><li>
Answer and assist with patient calls in queue.</li><li>
Serve as a primary resource for call center staff by answering questions related to scheduling protocols, workflows, systems, and provider preferences.</li><li>
Provide real-time support to staff during daily operations to ensure accurate and timely patient scheduling.</li><li>
Assist with issue resolution and escalate concerns to supervisory staff as appropriate.</li><li>
Reinforce training standards and provide in-the-moment education to support accuracy, consistency, and adherence to workflows.</li><li>
Provide and serve as a trainer for new hire onboarding, ongoing staff education, and consistent workflow execution.</li><li>
Provide coverage, guidance, and subject matter expertise across all call center functions as needed.</li></ul><p>
PERFORMANCE OVERSIGHT &amp; REPORTING</p><ul><li>
Monitor and oversee dashboards and performance metrics for all call center departments.</li><li>
Identify trends, risks, and opportunities for improvement related to call volume, service levels, and scheduling accuracy.</li><li>
Prepare and share performance insights with supervisory and leadership teams.</li></ul><p>
LEADERSHIP, TRAINING &amp; COLLABORATION</p><ul><li>
Support supervisory staff with daily operations, staffing needs, and performance management.</li><li>
Provide feedback, coaching insights, and recommendations to support employee development and process improvement.</li><li>
Serve as a functional trainer, working collectively with another trainer to ensure smooth onboarding, cross-training, and ongoing education.</li><li>
Partners with training and quality teams to ensure workflows, updates, and best practices are consistently communicated, understood, and applied.</li></ul><p>
CONTINUOUS IMPROVEMENT</p><ul><li>
Assist with implementation of new processes, tools, and system updates.</li><li>
Promote consistency and standardization across call center departments.</li><li>
Support quality initiatives and help ensure compliance with organizational policies, procedures, and standards.</li><li>
Identify training gaps and recommend enhancements to support overall operational success.</li></ul><br>
Requirements:
<p>
EDUCATION, CERTIFICATION/LICENSURE AND EXPERIENCE</p><ul><li>
High school diploma or equivalent required.</li><li>
Strong knowledge of orthopedic scheduling workflows and provider preferences.</li><li>
Ability and willingness to be cross-trained and functionally proficient in all call center departments, including general call queue, radiology scheduling, referrals, worker&rsquo;s compensation, and switchboard operations.</li><li>
Excellent communication, problem-solving, and organizational skills.</li></ul><p>
PREFERRED</p><ul><li>
Prior experience (3yrs min.) in healthcare call center or patient access experience.</li><li>
Experience interpreting call center metrics and dashboards</li><li>
Previous leadership, lead, supervisory, or training experience.</li><li>
Experience working in a remote call center environment.</li><li>
Familiarity with quality assurance and performance improvement initiatives.</li><li>
Experience with EHR and call center reporting systems.</li></ul><p>
SKILLS/ABILITIES</p><ul><li>
Ability to support and guide staff in a fast-paced, remote environment.</li><li>
Comfort and confidence facilitate training and knowledge-sharing.</li><li>
Functional versatility across multiple call center departments and workflows</li><li>
Strong analytical skills with the ability to interpret and explain performance data.</li><li>
Collaborative leadership style with the ability to influence without direct authority.</li><li>
High attention to detail and commitment to patient-centered service</li><li>
Comfortably providing constructive feedback and recommendations</li></ul><p><i>
Pay Information: $19.00-$22.00/hour, depending on experience.</i></p><p><i>
We are currently accepting applications through March 19, 2026.</i>
</p><p>Panorama Orthopedics &amp; Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.</p></div>

Patient Appointment Scheduling Lead

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div><b>
Job Summary:</b></div>
<div>
The L&amp;D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><div><b>
Key Responsibilities:</b></div>
<ul>
<li>Design and develop training materials tailored to contact center operations (customer service, sales, technical support).</li>
<li>Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.</li>
<li>Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.</li>
<li>Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.</li>
<li>Support onboarding (new hire training), nesting, and continuous learning programs.</li>
<li>Develop and implement competency frameworks for agents and team leaders.</li>
<li>Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.</li>
<li>Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.</li>
<li>Track and report ROI of training initiatives, linking learning outcomes to operational improvements.</li>
<li>Provide coaching support and upskilling initiatives to improve agent performance.</li>
</ul></div></div></div><div><b>
Job Requirements:</b></div>
<ul>
<li>Minimum of 1 year of experience in Learning &amp; Development, preferably within a BPO or contact center environment.</li>
<li>Previous training and facilitation experience is a must.Proficiency in English language at <b>C1 level</b> is a must.</li>
<li>Experience in instructional design, training delivery, and content creation.</li>
<li>Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.</li>
<li>Proven experience working on cross-departmental projects (Operations, QA, WFM).</li>
<li>Strong analytical mindset with the ability to measure training impact on business performance.</li>
<li>Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.</li>
<li>Certifications such as <b>TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers)</b> are preferred.</li>
</ul>
<div><b>KPIs (Key Performance Indicators):</b></div>
<ul>
<li>Improvement in <b>CSAT (Customer Satisfaction Score)</b> post-training.Reduction in <b>AHT (Average Handling Time)</b> where applicable.</li>
<li>Improvement in <b>FCR (First Call Resolution)</b>.Increase in <b>Quality Assurance (QA) scores</b>.</li>
<li>Training ROI (performance improvement vs. training cost).</li>
<li>Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.</li>
<li>Stakeholder satisfaction (Operations &amp; Clients).</li></ul></div></div></div></div></div><div></div>

L&D Specialist

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