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application support specialist

operations analyst

DiDi

<div>
 
 About The Company
 
 
 
 DiDi Global Inc. is the world&rsquo;s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
 
 
 DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world&rsquo;s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
 
 
 For more information, please visit: www.didiglobal.com/news
 
 
 
 About The Team/role
 
 
 
 From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.
 
 
 Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility rider platform while adding value to the marketplace in Egypt via executing new initiatives.
 
 
 
 In this role, you'll be...
 
 
 
 <ul>
 <li>
 Collect, analyze, and interpret large datasets related to rider behavior, trip patterns, customer feedback, and operational performance to support data-driven decision-making.
 </li>
 <li>
 Support the growth and sustainability of the active rider base by monitoring acquisition and recall performance, ensuring healthy sign-up volumes, conversion rates, and retention metrics.
 </li>
 <li>
 Manage and optimize incentive allocation across new rider acquisition and recall initiatives, ensuring efficiency while meeting volume and performance targets.
 </li>
 <li>
 Track campaign performance and key KPIs, providing regular insights and recommendations to improve effectiveness and ROI.
 </li>
 <li>
 Provide analytical and administrative support for cross-functional projects led by the Operations Manager, including timeline tracking, stakeholder coordination, and progress reporting.
 </li>
 <li>
 Evaluate existing operational processes and workflows to identify inefficiencies, gaps, and opportunities for improvement, and support the implementation of optimization initiatives.
 </li>
 <li>
 Assist in A/B testing and experimentation, including hypothesis formulation, result analysis, and post-test recommendations.
 </li>
 <li>
 Collaborate with Product, Marketing, and CX teams to translate insights into actionable improvements across the rider journey.
 
 
 
 </li>
 </ul>
 
 We're eager to be in touch because you have...
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Economics, Statistics, or related field.
 </li>
 <li>
 1-3 years of experience in a data analysis, business analysis, or similar role.
 </li>
 <li>
 Strong analytical skills with experience in using statistical tools and software.
 </li>
 <li>
 Proficient in Microsoft Excel and data visualization tools. SQL knowledge is a plus.
 </li>
 <li>
 Excellent organizational and communication skills.
 </li>
 <li>
 Ability to work effectively in a team and adapt to a rapidly changing environment.
 </li>
 <li>
 Excellent verbal and written communication skills.
 
 
 
 </li>
 </ul>
 
 You'll love working at DiDi because...
 
 
 
 We create user value
 
 
 We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
 
 
 We are data-driven
 
 
 We are strong believers in making informed decisions, that&rsquo;s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
 
 
 Win-win Collaboration
 
 
 Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
 
 
 We believe in integrity
 
 
 Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
 
 
 Growth
 
 
 We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
 
 
 Diversity and Inclusion
 
 
 Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
 
 
 
 We are committed to building inclusive and diverse teams
 
 
 
 At DiDi, we believe that our differences are our biggest source of strength. That&rsquo;s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
 
 
 Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
 
 
 We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that&rsquo;s how we create better products and services, make better decisions and better serve the communities we&rsquo;re a part of.
 
 
</div>

Operations Analyst

PepsiCo

<div>
 
 Overview
 
 
 
 The People Operations Asst Analyst &ndash; TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees online with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.
 
 
 
 Responsibilities
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Manage escalation and take ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure continuous and timely knowledge management platform update.
 </li>
 <li>
 Gather TM Capability monthly results &amp; update accordingly the Service Delivery Scorecard.
 
 
 </li>
 </ul>
 
 TM Activities
 
 
 
 <ul>
 <li>
 Administer local Reward &amp; Recognition programs including monthly &amp; quarterly cycles for FL population.
 </li>
 <li>
 Facilitate end to end functional academies &amp; Management Trainees Programs including managing the opening &amp; graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timelines with the BU.
 </li>
 <li>
 Provide monthly reports for designated stakeholders.
 </li>
 <li>
 Administer company&rsquo;s Code of conduct &amp; Anti-Bribery trainings for PepsiCo&rsquo;s designated population in assigned markets.
 
 
 </li>
 </ul>
 
 Learning Activities
 
 
 
 <ul>
 <li>
 Activate &amp; facilitate training programs&rsquo; logistics, arrangements &amp; execution in coordination with In-field HR Ops teams.
 </li>
 <li>
 Gather &amp; analyze Learning programs&rsquo; attendance &amp; Satisfaction data to be shared with designated stakeholders.
 </li>
 <li>
 Manage learning provider relationships.
 </li>
 <li>
 Activate learning awareness campaigns to the target population per wave as per agreement with the BU.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 0-2 year of experience in Talent Management and Learning activation.
 </li>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Technical / Functional Skills &amp; Knowledge of HR Tools and Interface
 </li>
 <li>
 Very good English language skills
 </li>
 </ul>
</div>

People Experience and Operations Assistant Analyst (Talent Management and Learning)

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Purchase to Pay Process specifically handling the operation of Source-to-Pay Analyst.
 
 
 
 What You&acute;ll Do
 
 
 
 This role plays a key part in advancing the Purchase to Pay (PTP) process through innovation, collaboration, and continuous improvement. It supports the design and adoption of digital solutions that streamline operations and improve data accuracy, while contributing to core PTP activities such as invoice processing, payment coordination, and vendor engagement. The position combines operational know-how with a proactive mindset, helping the team embrace new tools and drive measurable efficiency gains.
 
 
 <ul>
 <li>
 Drive process improvement and standardization across the PTP cycle
 </li>
 <li>
 Lead initiatives to introduce and scale digital solutions that support operational goals
 </li>
 <li>
 Support team members in adopting new tools and workflows
 </li>
 <li>
 Oversee invoice posting, down payment management, and tax validation
 </li>
 <li>
 Monitor vendor payment timelines and resolve delays
 </li>
 <li>
 Ensure data accuracy through robust invoice verification controls
 </li>
 <li>
 Act as a liaison for internal stakeholders and suppliers on reconciliation matters
 </li>
 <li>
 Promote consistency and efficiency through process and tool standardization
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Prior experience in PTP or finance operations preferred minimum 2 years
 </li>
 <li>
 Strong attention to detail and commitment to data quality
 </li>
 <li>
 Analytical mindset with problem-solving capabilities
 </li>
 <li>
 Familiarity with Microsoft Power Platform (Power Apps, Power Automate)
 </li>
 <li>
 Familiarity with SQL, Excel and VBA for data analysis and reporting
 </li>
 <li>
 Clear and effective communication with cross-functional teams
 </li>
 <li>
 Ability to train and support colleagues in process changes
 </li>
 <li>
 Exposure to ERP systems (e.g., SAP Ariba) and automation tools (e.g., RPA) is a plus
 </li>
 <li>
 Power BI experience especially for visualizing PTP performance and insights
 </li>
 <li>
 Experience contributing to digital transformation projects in finance or procurement is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Source-to-Pay Analyst

Speakol

<div>
 
 Job Brief
 
 
 
 Sales Operations Specialist, enhancing the efficiency and effectiveness of sales operations. collaborate closely with Sales Team Leaders to optimize sales performance and provide necessary support tools. fresh grads are welcome.
 
 
 <ul>
 <li>
 Fresh grad welcome to apply.
 </li>
 <li>
 Maintain up-to-date and accurate customer records within the CRM database.
 </li>
 <li>
 Work closely with Sales Team Leaders to develop strategies for improving sales performance and provide necessary support resources.
 </li>
 <li>
 Monitor workflows and sales cycles to ensure efficient operations.
 </li>
 <li>
 Ensure compliance with company policies and procedures across all sales activities.
 </li>
 <li>
 Collaborate with sales team members to address any operational challenges and ensure timely reporting..
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 experience in Excel and Google Sheets.
 </li>
 <li>
 Maintains a high level of accuracy with zero tolerance for errors in their work.
 </li>
 <li>
 Strong Learning and Adaptability demonstrates the ability to learn quickly and adapt to new systems, tools, and processes effectively.
 
 
 </li>
 </ul>
 Location: Madinaty
</div>

Operations Specialist

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Performance Analyst is responsible for analyzing operational and performance data, developing insights, and providing actionable recommendations that drive efficiency and continuous improvement across RDMC activities. This role supports management and stakeholders by delivering accurate reports, dashboards, and performance metrics, while ensuring compliance with contractual and internal requirements. The position plays a key role in optimizing workflows, establishing KPIs, and contributing to the achievement of RDMC&rsquo;s performance vision.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Data Analysis &amp; Reporting
 
 
 
 <ul>
 <li>
 Conduct in-depth data analysis using analytics, research methodologies, and root cause analysis techniques.
 </li>
 <li>
 Develop and implement data analysis processes, leveraging data collection systems and strategies to align with RDMC&rsquo;s performance vision.
 </li>
 <li>
 Prepare, analyze, and summarize weekly, monthly, and periodic operational results for key stakeholders, presenting findings through reports, specifications, instructions, and flowcharts.
 </li>
 <li>
 Provide timely dashboards, performance synthesis reports, and other analytical outputs to support decision-making.
 
 
 </li>
 </ul>
 Performance Monitoring &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Identify meaningful trends and opportunities across RDMC activities through comprehensive analyses.
 </li>
 <li>
 Collaborate with management in regular meetings to assess operational challenges, propose solutions, and drive improvements.
 </li>
 <li>
 Carry out continuous improvement initiatives in alignment with the management system.
 </li>
 <li>
 Ensure compliance with all contractual and internal performance requirements.
 
 
 </li>
 </ul>
 
 Process Optimization &amp; KPI Development
 
 
 
 <ul>
 <li>
 Develop actionable roadmaps to enhance workflows, streamline processes, and improve efficiency.
 </li>
 <li>
 Establish, monitor, and organize KPIs to support internal objectives and external stakeholder expectations.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Perform additional duties and responsibilities as assigned to support departmental and organizational goals.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 </li>
 <li>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or an equivalent field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Strong ability to understand and interpret complex systems, with adaptability to learn new software applications.
 </li>
 <li>
 Proficiency in data analysis tools and software (e.g., Excel, SQL, Databases, Python).
 </li>
 <li>
 Proficiency in Business Intelligence (BI) tools such as Qlik Sense and Power BI.
 </li>
 <li>
 Solid understanding of data modeling techniques.
 </li>
 <li>
 Familiarity with analytical methods and their practical applications.
 </li>
 <li>
 Knowledge of ISO 9001 Quality Management Systems.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3 to 5 years of proven experience in data analysis and performance improvement activities.
 </li>
 <li>
 Practical experience with statistical and numerical analysis techniques.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Analytical Mindset: Approaches problems with logical reasoning, leveraging data-driven insights to identify root causes, trends, and opportunities for improvement.
 </li>
 <li>
 Detail Orientation: Ensures accuracy and precision in data analysis, reporting, and performance monitoring activities.
 </li>
 <li>
 Collaboration &amp; Communication: Works effectively with management and stakeholders, presenting complex information in a clear and concise manner.
 </li>
 <li>
 Continuous Improvement Focus: Demonstrates commitment to enhancing processes, workflows, and systems in alignment with organizational goals.
 </li>
 <li>
 Adaptability: Quickly learns and applies new tools, methods, and systems to meet evolving performance needs.
 </li>
 <li>
 Accountability: Takes ownership of assigned tasks, meets deadlines, and delivers high-quality outputs consistently.
 </li>
 <li>
 Quality Commitment: Adheres to established standards, policies, and quality management requirements to ensure reliable performance outcomes.
 </li>
 </ul>
</div>

Performance Analyst

Talaat Moustafa Group

<div>
 
 We are seeking a dynamic and motivated Operations Specialist to join our team. As an Operations Specialist at TMG, you will play a crucial role in ensuring the smooth and efficient operations of our shopping centers. This is an excellent opportunity for a recent graduate who is eager to learn and grow within a prominent real estate organization.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in overseeing the day-to-day operations of multiple shopping centers managed by TMG.
 </li>
 <li>
 Collaborate with property managers and maintenance teams to ensure facilities are well-maintained and operational.
 </li>
 <li>
 Monitor and optimize operational processes to improve efficiency and tenant satisfaction.
 </li>
 <li>
 Assist in budget planning and control for operational expenses.
 </li>
 <li>
 Coordinate with vendors and contractors to ensure timely completion of maintenance and repair projects.
 </li>
 <li>
 Conduct regular inspections to identify operational issues and implement corrective actions.
 </li>
 <li>
 Assist in the implementation of health, safety, and environmental policies and procedures.
 </li>
 <li>
 Support in tenant relations and resolving operational issues promptly.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Real Estate, or a related field (fresh graduates are welcome to apply).
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to work effectively both independently and as part of a team.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
 </li>
 </ul>
 
 
</div>

Cilantro

<div>
 Support the Ops Excellence initiative by conducting business analyses, standardizing processes, supporting training quality, and building tools for operational efficiency. This role plays a key part in improving process discipline, team performance, and issue resolution across the operations network.
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Process &amp; Training Optimization
 </li>
 <li>
 Support finalization of SOPs and JI manuals including formatting, versioning, and templates.
 </li>
 <li>
 Track and follow up on field training schedules, employee attendance, and test results.
 </li>
 <li>
 Audit trainers to ensure delivery quality of JI sessions and adherence to methodology.
 </li>
 <li>
 Consolidate operations team feedback and support JI optimization roadmap.
 </li>
 <li>
 Operational Excellence Tools &amp; Reporting
 </li>
 <li>
 Develop dashboards to monitor training scores, audit results, and operational KPIs.
 </li>
 <li>
 Track process compliance, people readiness, and performance delivery metrics.
 </li>
 <li>
 Conduct root cause analysis for operational issues and develop preventative actions.
 </li>
 <li>
 Monitor area scores and collaborate with operations team on improvement actions.
 </li>
 <li>
 Cross-functional Support
 </li>
 <li>
 Engage with operations team to gather on-ground insights and identify bottlenecks.
 </li>
 <li>
 Support rollout of new processes and tools through strong documentation and testing.
 </li>
 <li>
 Provide data and reports to support management decision-making.
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 <ul>
 <li>
 Education:
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
 </li>
 <li>
 Experience:
 </li>
 <li>
 0&ndash;2 years of experience in operations, process improvement, or project coordination&mdash;preferably in a fast-paced or customer-facing environment (F&amp;B or retail is a plus).
 </li>
 <li>
 Experience in working with cross-functional teams and/or training delivery is an advantage.
 </li>
 <li>
 Skills &amp; Tools:
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in Microsoft Excel or Google Sheets; familiarity with dashboarding tools (e.g., Looker Studio, Power BI) is a plus.
 </li>
 <li>
 Excellent communication and coordination skills.
 </li>
 <li>
 High attention to detail and ability to manage multiple workstreams.
 </li>
 <li>
 Comfort with documentation, SOP writing, and formatting.
 </li>
 <li>
 Basic familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone Diagram).
 </li>
 <li>
 Personal Attributes:
 </li>
 <li>
 Proactive, self-motivated, and eager to learn.
 </li>
 <li>
 Strong sense of accountability and ownership for results.
 </li>
 <li>
 Ability to work effectively both independently and in team settings.
 </li>
 <li>
 Flexible, adaptable, and resilient in dynamic environments.
 
 
 </li>
 </ul>
</div>

OPS Excellence Analyst

Explore 222+ Operations analyst in Cairo this February. Find roles across top companies and apply now to boost your career.

222 operations analyst jobs In Cairo

Operations Analyst

People Experience and Operations Assistant Analyst (Talent Management and Learning)

Source-to-Pay Analyst

Operations Specialist

Performance Analyst

Operations Specialist

OPS Excellence Analyst