operations analyst

DiDi

<div>
 
 About the team/role
 
 
 From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.
 
 
 Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility rider platform while adding value to the marketplace in Egypt via executing new initiatives.
 
 
 
 
 
 In this role you will be...
 
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 Collect, analyze, and interpret large datasets related to rider behavior, trip patterns, customer feedback, and operational performance to support data-driven decision-making.
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 Support the growth and sustainability of the active rider base by monitoring acquisition and recall performance, ensuring healthy sign-up volumes, conversion rates, and retention metrics.
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 Manage and optimize incentive allocation across new rider acquisition and recall initiatives, ensuring efficiency while meeting volume and performance targets.
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 Track campaign performance and key KPIs, providing regular insights and recommendations to improve effectiveness and ROI.
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 Provide analytical and administrative support for cross-functional projects led by the Operations Manager, including timeline tracking, stakeholder coordination, and progress reporting.
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 Evaluate existing operational processes and workflows to identify inefficiencies, gaps, and opportunities for improvement, and support the implementation of optimization initiatives.
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 Assist in A/B testing and experimentation, including hypothesis formulation, result analysis, and post-test recommendations.
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 Collaborate with Product, Marketing, and CX teams to translate insights into actionable improvements across the rider journey.
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 </ul>
 
 
 
 
 We are eager to be in touch with you because you have...
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Economics, Statistics, or related field.
 
 
 &bull; 1-3 years of experience in a data analysis, business analysis, or similar role.
 
 
 &bull; Strong analytical skills with experience in using statistical tools and software.
 
 
 &bull; Proficient in Microsoft Excel and data visualization tools. SQL knowledge is a plus.
 
 
 &bull; Excellent organizational and communication skills.
 
 
 &bull; Ability to work effectively in a team and adapt to a rapidly changing environment.
 
 
 &bull; Excellent verbal and written communication skills.
 
 
 
 
 
 You'll love working at DiDi because
 
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 We create customer value &ndash; We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
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 We are data-driven &ndash; We are strong believers in making informed decisions, that&rsquo;s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
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 We believe in Win-win Collaboration &ndash; Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
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 We believe in integrity &ndash; Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
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 We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
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 We believe in Diversity and Inclusion &ndash; Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
 </li>
 </ul>
 
 
 We are committed to building inclusive and diverse teams.
 
 
 
 
 
 At DiDi, we believe that our differences are our biggest source of strength. That&lsquo;s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
 
 
 
 
 Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
 
 
 
 
 We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that&rsquo;s how we create better products and services, make better decisions and better serve the communities we&rsquo;re a part of.
 
 
 
 
 
 
 
 
 I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
 
 
 
 
 
</div>

Operations Analyst

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Sales Ops Analyst is a vital member of the Sales Operations department and is responsible for enhancing the efficiency and effectiveness of the sales team by analyzing data, optimizing processes, and providing insights that contribute to strategic decision-making.
 
 
 
 Key Responsibilities:
 
 
 
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 Data Analysis: Analyzing sales data to identify trends, opportunities, and areas for improvement
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 Forecasting: Assisting in sales forecasting and budgeting to help the organization plan and set targets
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 Reporting: Generating regular reports on sales performance, pipeline, and other relevant metrics
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 Process Improvement: Identifying and implementing improvements to sales processes and workflows
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 Sales Support: Providing support to the sales team by ensuring they have the necessary tools, resources, and information
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 CRM Management: Managing and maintaining the Customer Relationship Management (CRM) system to ensure accurate and up-to-date information
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 Training:Assisting in training sales representatives on tools, processes, and best practices
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 Communication: Collaborating with various departments to ensure effective communication and alignment of sales strategies with overall business goals
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 Sales Technology: Evaluating and implementing sales technology tools to enhance efficiency and effectiveness
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 Performance Metrics: Establishing and monitoring key performance indicators (KPIs) to measure and improve sales performance
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 Market Research: Conducting market research to stay informed about industry trends and competitors
 
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors' degree in the Business Administration, Data Analysis, statistics, or any related Discipline
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2+ years of experience in Data analytics, Business analyst, BI
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
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 Strong understanding data analysis, sales processes, CRM, BI tools
 
 
 
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 </ul>
 
 Skills
 
 
 
 <ul>
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 Data Analysis
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 CRM Expertise
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 Communication
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 Problem Solving
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 Excel/Spreadsheets
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 Process Optimization
 
 
 
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 </ul>
 
 Traits
 
 
 
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 Analytical Mindset
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 Strategic Thinking
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 Comfort with using and understanding various sales and data analytics tools, including CRM systems
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 </ul>
 #Egyptdubizzle
</div>

Sales Ops Analyst

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 A Senior Schedule analyst develops and maintains scheduling information. They often work closely with the scheduling administrator to ensure data is accurate and useful. In charge of managing the scheduling efficiency, assuring that all plans and schedules are implemented with the agreed quality benchmark and with compliance with the WFM methodologies.
 
 
 
 
 WHAT&rsquo;S ON YOUR PLATE?
 
 
 
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 Propose recommendations and action plans for any dropped metric such as service level, adherence,
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 absenteeism, utilization, AHT, FTE, occupancy, tardiness, and conformance.
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 Propose and participate in contingency plans whenever needed.
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 Provide analytical support to operations.
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 Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
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 Review and confirm modifications needed for the staffing plan to ensure meeting the respective targets.
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 Responsible for the delivery of WFM reports on a daily, weekly, monthly, and quarterly basis.
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 Communicated with the concerned parties any changes in scheduling to ensure suitable resource coverage.
 
 
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 </ul>
 
 WHAT DID WE ORDER?
 
 
 
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 You have 1-2 years of experience in the workforce or operation.
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 Excellent Presentation Skills.
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 Excellent Abilities in Microsoft Excel.
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 Organizing and Time Management.
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 Creativity, innovation, and Attention to Detail.
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 Good understanding of scheduling and staffing methods.
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 Very good Workforce operations knowledge.
 </li>
 </ul>
</div>

Sr. Scheduling Coordinator

TTEC

<div>
 
 &ndash; Cairo
 
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. As a Sales Analytics Analyst working onsite in Cairo you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 In this role you will, gather, prepare, and analyze data for client sales and marketing programs. You will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports.
 
 
 The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management and our clients
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
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 Partner with the line of business owners and other key stakeholders in GTM planning and the day to day running of the EMEA Rev Generation business.
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 Assist the Sales Managers accountable for achieving revenue goals across the B2B business. Diagnose gaps and develop action plans to improve performance across the region.
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 Drive the weekly and quarterly Forecast and Outlook process using pipeline analysis, data validation, and identify gaps and actions required.
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 Manage local execution of Sales Quota setting and validate attainment and exception requests.
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 Assess current business practices and provide innovative ways for improved efficiency and effectiveness
 
 
 
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 </ul>
 
 What You Bring To The Role
 
 
 
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 Tenured experience in sales operations or related field ideally in a BPO or contact center
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 Ability to be successful working in highly matrixed organization and able to build support and strong relationships with key stakeholders and peers
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 Ability to build QBR/MBR decks with specific use of sales data. A curious nature with the ability to challenge sales data and trends.
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 Strong Excel skills. Experience in CRM and data visualization tools (e.g. Sales Force SFDC, Tableau, Power BI) preferred
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 Exceptional interpersonal, presentation, and communication skills
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 Ability to work independently and prioritize, multi-task, and perform effectively under pressure. Work in a proactive manner
 
 
 
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 </ul>
 
 What You Can Expect
 
 
 
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 Supportive of your career and professional development
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 An inclusive culture and community minded organization where giving back is encouraged
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 A global team of curious lifelong learners guided by our company values
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 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 Visit www.mybenefits.ttec.com for more information.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Sales Analytics Analyst

Alignerr

<div>
 
 About The Job
 
 
 
 At Alignerr, we partner with the world&rsquo;s leading AI research teams and labs to build and train cutting-edge AI models.
 
 
 This role focuses on structured adversarial reasoning rather than exploit development. You will work with realistic attack scenarios to model how threats move through systems, where defenses fail, and how risk propagates across modern environments.
 
 
 
 Organization
 
 : Alignerr
 
 Position
 
 : Offensive Security Analyst (Structured / Non-Exploit)
 
 Type
 
 : Contract / Task-Based
 
 Compensation
 
 : $40&ndash;$60 /hour
 
 Location
 
 : Remote
 
 Commitment
 
 : 10&ndash;40 hours/week
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Analyze attack paths, kill chains, and adversary strategies across real-world systems
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 Classify weaknesses, misconfigurations, and defensive gaps
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 Review red-team style scenarios and intrusion narratives
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 Help generate, label, and validate adversarial reasoning data used to train and evaluate AI systems
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
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 2+ years in pentesting, red team, or a strong blue-team role with hands-on attack knowledge
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 Understand how real attacks unfold in production environments
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 Ability to clearly explain attack chains, impact, and tradeoffs
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
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 Competitive pay and flexible remote work.
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 Work directly on frontier AI systems.
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 Freelance perks: autonomy, flexibility, and global collaboration.
 </li>
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 Potential for contract extension.
 
 
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 </ul>
 
 Application Process (Takes 10&ndash;15 min)
 
 
 
 <ul>
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 Submit your resume
 </li>
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 Complete a short screening
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 Project matching and onboarding
 
 
 </li>
 </ul>
 
 PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
 
</div>

Offensive Security Analyst (Structured / Non-Exploit)

MRSOOL | مرسول

<div>
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 Handling operational follow-ups and ensuring tasks are completed on time.
 </li>
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 Coordinating with the riders team to streamline daily operations.
 </li>
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 Assisting in tracking daily performance metrics and preparing reports.
 </li>
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 Supporting smooth communication and collaboration between different teams.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Job Requirements:
 
 
 
 
 <ul>
 <li>
 1-3 years in operations or logistics support, preferably in a similar role.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
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 Excellent coordination and organizational abilities.
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 Proficiency in Excel and reporting tools.
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 Ability to work in a fast-paced environment and handle multiple operational tasks.
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 Detail-oriented, proactive, and a team player
 
 
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 </ul>
 
 Benefits
 
 
 
 
 What We Offer You❗
 
 
 
 <ul>
 <li>
 Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
 </li>
 <li>
 Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements
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 Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment
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 Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth
 </li>
 </ul>
</div>

Operations specialist

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 The CMS &amp; ATM Senior Analyst will be responsible for providing expert support and management for the Cash Management System (CMS) and Automated Teller Machines (ATM) platforms. This role involves troubleshooting, configuration, incident management, and collaboration with various stakeholders to ensure optimal system performance and reliability.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 2/3 application support for Dynamics 365 CRM
 </li>
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 Troubleshoot production issues impacting customer onboarding, servicing, or complaints
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 Support incident, problem, and change management in line with ITIL and bank governance models
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 Participate in production releases, hotfixes, and post‑deployment validation
 </li>
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 Coordinate with InfoSec, risk, compliance, and audit teams for critical changes
 </li>
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 Maintain operational documentation, runbooks, and audit evidence
 </li>
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 Experience with Logs analysis (application/server logs).
 </li>
 <li>
 Ability to trace issues across end-to-end systems.
 </li>
 <li>
 Familiar with SLA / KPI-driven environments &amp; On-call / shift-based support.
 </li>
 <li>
 Hands-on experience with production support &amp; incident troubleshooting
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 3+ years of experience in application support or systems analyst roles, preferably with CMS and ATM platforms
 </li>
 <li>
 Strong knowledge of CMS and ATM systems architecture, operations, and troubleshooting
 </li>
 <li>
 Experience with Level 2/3 support in banking or financial services environments
 </li>
 <li>
 Familiarity with ITIL processes and change management
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Good communication and stakeholder management capabilities
 </li>
 <li>
 Ability to work effectively both independently and within a team
 </li>
 <li>
 Experience working with vendors and coordinating issue resolution
 </li>
 <li>
 Knowledge of security standards and compliance related to ATM and payment systems is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Training &amp; Development
 </li>
 </ul>
</div>

CMS & ATM Senior Analyst

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