data analyst

it specialist

business analyst

operations manager

senior financial analyst

operations analyst

Dandy

<div>
 Dandy is transforming the massive and antiquated dental industry&mdash;an industry worth over $200B. Backed by some of the world&rsquo;s leading venture capital firms, we&rsquo;re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world&mdash;empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
 
 
 
 About Us
 
 
 
 Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.
 
 
 
 About The Role
 
 
 
 Full-time position responsible for overseeing the purchasing and on time delivery of materials for the dental labs. This person would also manage the day to day relationship with their assigned vendors and ensure on time payment for those vendors.
 
 
 
 What You'll Do:
 
 
 
 Procurement Responsibilities
 
 
 <ul>
 <li>
 Manage the day-to-day buying relationship with implant manufacturers and distributors
 </li>
 <li>
 Developing and implementing purchasing strategies of implant materials
 </li>
 <li>
 Hold all implant manufacturers and distributors accountable to expected turn around times and proactively update orders in associated softwares
 </li>
 <li>
 Manage and monitor the external sourcing and delivery of custom implant materials to ensure these are timely processed
 </li>
 <li>
 Collaborate with lab on any quality issues and drive to resolution with supplier
 </li>
 <li>
 Resolve any invoicing issues in a timely manner
 
 
 </li>
 </ul>
 
 What We're Looking For:
 
 
 
 <ul>
 <li>
 2-4 years of experience in either inventory management or procurement
 </li>
 <li>
 Familiarity with material planning, inventory management, and external sourcing
 </li>
 <li>
 Experience working in a fast paced manufacturing environment with tight deadlines
 </li>
 <li>
 Experience supporting implant case work production
 </li>
 <li>
 Proficiency in written and spoken English is required.
 </li>
 <li>
 Proficient with Microsoft Word, Excel, and PowerPoint
 
 
 </li>
 </ul>
 
 You&rsquo;ll Really Stand Out If You:
 
 
 
 <ul>
 <li>
 Experience in both inventory management and procurement
 </li>
 <li>
 Experience with NetSuite
 </li>
 <li>
 Implant/dental industry experience
 </li>
 <li>
 Deep understanding of dental implant case manufacturing
 
 
 </li>
 </ul>
 
 Working hours: 9:00 am -6:00 pm EST - This role requires working Eastern Time Zone (US working hours)
 
 
 
 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off&mdash;ensuring our team members are supported no matter where they live and work.
 
 
 Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
 
 
 Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
</div>

Operations Analyst, Procurement

PepsiCo

<div>
 
 Overview
 
 
 
 The HR Operations Associate - TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees inline with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.
 
 
 
 Responsibilities
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Manage escalation and take ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure continuous and timely knowledge management platform update.
 </li>
 <li>
 Gather TM Capability monthly results &amp; update accordingly the Service Delivery Scorecard.
 
 
 </li>
 </ul>
 
 TM Activities
 
 
 
 <ul>
 <li>
 Administer local Reward &amp; Recognition programs including monthly &amp; quarterly cycles for FL population.
 </li>
 <li>
 Facilitate end to end functional academies &amp; Management Trainees Programs including managing the opening &amp; graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timlines with the BU.
 </li>
 <li>
 Provide monthly reports for designated stakeholders.
 </li>
 <li>
 Administer company&rsquo;s Code of conduct &amp; Anti-Bribery trainings for PepsiCo&rsquo;s designated population in assigned markets.
 
 
 </li>
 </ul>
 
 Learning Activities
 
 
 
 <ul>
 <li>
 Activate &amp; facilitate training programs&rsquo; logistics, arrangements &amp; execution in coordination with In-field HR Ops teams.
 </li>
 <li>
 Gather &amp; analyze Learning programs&rsquo; attendance &amp; Satisfaction data to be shared with designated stakeholders.
 </li>
 <li>
 Manage learning provider relationships.
 </li>
 <li>
 Activate learning awareness campaigns to the target population per wave as per agreement with the BU.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 0-1 year of experience in Talent Management and Learning activation.
 </li>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Technical / Functional Skills &amp; Knowledge of HR Tools and Interface
 </li>
 <li>
 Very good English language skills
 </li>
 </ul>
</div>

People Experience and Operations Assistant Analyst (Talent Management and Learning)

Amazon

<div>
 
 Description
 
 
 
 The CS Data Analyst will support the rapid growth of Customer Service Org by developing business metrics, mining data to uncover consumer insights and business opportunity, and also partnering with internal stakeholders to drive the business. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with multiple teams and stakeholders. Successful candidate will be a self-starter comfortable with ambiguity, will have strong attention to detail, and will be comfortable working in fast-paced and dynamic environment.
 
 
 Additional locations include: Amman-Jordan
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Understanding data and using automated, tools to extract data from databases.
 </li>
 <li>
 Designing of queries and generation of reports, dashboards and maintenance of data integrity.
 </li>
 <li>
 Plan and execute multiple projects, collaborating cross functionally/geographically.
 </li>
 <li>
 Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
 </li>
 <li>
 Deep dive into the data to capture defects and surface improvement opportunities using visualization, charts and graphs.
 </li>
 <li>
 Support CS Operations during large scale feature, product and business launches.
 </li>
 <li>
 Data collection and entry as needed. Data mining and problem solving.
 </li>
 <li>
 Timely communication with team and Stakeholders on progress updates.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Amazon's mission is to be Earth's most customer-centric company. We work towards a single goal: which is to ensure the best experience for our customers. To achieve this, Amazon Middle East Customer Service (CS) is looking for a Data Analyst who analyzes Customer Service (CS) operational data to identify trends and deliver actionable insights. This role creates performance reports, identifies customer pain points through data analysis, and recommends solutions to improve customer experience. The analyst works closely with CS teams to implement data-driven improvements.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Strong mathematical skills to help collect, measure, organize and analyze data.
 </li>
 <li>
 Strong Analytical and logical thinking to decode issues with data.
 </li>
 <li>
 Experience defining requirements and using data and metrics to generate business insights.
 </li>
 <li>
 Technical skills &ndash; Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.
 </li>
 <li>
 Experience with data visualization using QuickSight, Tableau, or similar tools.
 </li>
 <li>
 Strong Analytical skills &ndash; has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
 </li>
 <li>
 Ability to present information professionally &amp; concisely with supporting data.
 </li>
 <li>
 Ability to work effectively &amp; independently in a fast-paced environment with tight deadlines.
 </li>
 <li>
 Excellent verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and stakeholders.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Statistics or similar quantitative discipline
 </li>
 <li>
 2-3 years in relevant experience as Business Analyst or equivalent
 </li>
 <li>
 Background in e-commerce, retail, telecommunications, customer operations
 </li>
 <li>
 Awareness and experience of automating workflows and mechanisms
 </li>
 <li>
 SQL and analytical tools and techniques
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2917414
</div>

CS Data Analyst, Customer Service

Concentrix

<div>
 Job Title:
 
 
 Senior Analyst
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 The Concentrix Catalyst team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 The Senior Analyst plays a crucial role in delivering strategic business analysis services to our partners. This position emphasizes understanding the context, strategy, and processes of both our organization and our clients. By leveraging in-depth insights into customer needs, services, and business roadmaps, the Senior Analyst fosters collaboration across various functions. Resourcefulness, flexibility with data approaches, tenacity, and collaboration are critical for success. The role involves processing raw data into actionable insights and proactively assessing programs to enhance operations and finances.
 
 
 
 Responsibilities:
 
 
 
 
 Strategic Insight:
 
 
 
 <ul>
 <li>
 Collaborate with internal and client units to understand business strategies, processes, and services.
 </li>
 <li>
 Comprehend the broader business environment, including industry trends and internal dynamics.
 </li>
 <li>
 Identify opportunities to overcome business challenges based on impact and value.
 </li>
 <li>
 Utilize insights and data measurement for solution feasibility.
 
 
 </li>
 </ul>
 
 Process Review and Improvement:
 
 
 
 <ul>
 <li>
 Map and review business processes from end-to-end.
 </li>
 <li>
 Identify risks and provide quantified mitigation strategies.
 </li>
 <li>
 Encourage continuous improvement and explore innovative solutions.
 
 
 </li>
 </ul>
 
 Analytical Project Management/Participation:
 
 
 
 <ul>
 <li>
 Manage analytical projects, including timeline creation and documentation.
 </li>
 <li>
 Partner with operations and clients to understand business problems and processes.
 </li>
 <li>
 Conduct data analysis and present actionable recommendations.
 </li>
 <li>
 Track the impact of recommendations to ensure value realization.
 
 
 </li>
 </ul>
 
 Communication and Relationship Management:
 
 
 
 <ul>
 <li>
 Maintain effective communication with stakeholders.
 </li>
 <li>
 Present analysis and findings to all organizational levels, including executives.
 
 
 </li>
 </ul>
 
 Data-Driven Decision Making:
 
 
 
 <ul>
 <li>
 Develop and manage reports contributing to action plan execution.
 </li>
 <li>
 Ensure data reliability and operationalize opportunities through statistical analysis.
 
 
 </li>
 </ul>
 
 Teamwork and Accountability:
 
 
 
 <ul>
 <li>
 Initiate improvements and own business success.
 </li>
 <li>
 Coordinate with team members to implement solutions.
 </li>
 <li>
 Follow through on initiatives and outcomes.
 
 
 </li>
 </ul>
 
 Call-Related Tasks:
 
 
 
 <ul>
 <li>
 Listen to calls to generate data and identify improvement opportunities.
 </li>
 <li>
 Assess customer satisfaction through sentiment analysis.
 </li>
 <li>
 Ensure process compliance in customer interactions.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field with 5-8 years of experience.
 </li>
 <li>
 Strong analytical skills, ability to translate data into insights.
 </li>
 <li>
 Business proficiency in English &amp; German (C1).
 </li>
 <li>
 Adaptability to changing business needs.
 </li>
 <li>
 Proven skills in project/solution implementation.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Advanced skills in Microsoft Office applications.
 </li>
 <li>
 Creative problem-solving abilities.
 </li>
 <li>
 Willingness to align with a North American work schedule and work onsite as needed.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Exposure to Python, SQL, Databricks, and AI tools.
 </li>
 <li>
 Familiarity with machine learning concepts.
 </li>
 <li>
 Knowledge of Six Sigma methodologies.
 </li>
 <li>
 Experience in the financial services industry.
 </li>
 <li>
 Proficiency in Italian, French, and Spanish.
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 French, German (Required), Italian, Spanish
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1634636
 
</div>

Senior Analyst

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Summary
 
 
 
 We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
 </li>
 <li>
 Design and implement robust quality scorecards to evaluate and improve agent performance
 </li>
 <li>
 Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
 </li>
 <li>
 Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
 </li>
 <li>
 Identify patterns and root causes behind performance gaps or customer pain points
 </li>
 <li>
 Translate data sets into actionable insights and dashboards that guide decision-making
 </li>
 <li>
 Present findings and recommendations to internal stakeholders, including senior leadership
 </li>
 <li>
 Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
 </li>
 <li>
 Collaborate with HR and the Training team to address performance gaps and skill-building needs
 </li>
 <li>
 Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
 </li>
 <li>
 Develop, maintain, and evolve playbooks and process guides that support CX teams
 </li>
 <li>
 Support cross-functional initiatives to improve CX processes, tools, and systems
 </li>
 <li>
 Identify and propose opportunities for automation in workflows and quality monitoring
 </li>
 <li>
 Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)
 
 
 </li>
 </ul>
 
 The Person
 
 
 
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 Fluent English speaker
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, Analytics, or a related field
 </li>
 <li>
 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
 </li>
 <li>
 Experience with QA tools and systems
 </li>
 <li>
 Excellent communication, coaching, and presentation skills
 </li>
 <li>
 Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
 </li>
 <li>
 A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
 </li>
 <li>
 Familiarity with AI and automation concepts in the CX domain is a strong plus
 
 
 </li>
 </ul>
 
 Other Capabilities
 
 
 
 <ul>
 <li>
 Customer-focused mindset with a passion for delivering excellence.
 </li>
 <li>
 Detail-oriented with a continuous improvement mindset
 </li>
 <li>
 Strong collaboration and teamwork abilities.
 </li>
 <li>
 Resilience and adaptability in dynamic environments.
 </li>
 <li>
 Proactive problem-solver with a positive, can-do attitude.
 </li>
 <li>
 Ability to manage ambiguity and deliver in fast-paced environments
 </li>
 <li>
 Ability to build trust and rapport with partners and internal teams.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Operational Excellence Analyst

51Talk Headquarters

<div>
 
 
 Operations Specialist / Senior Operations Specialist (Class Mentor)
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Improve service processes and content to enhance user satisfaction.
 </li>
 <li>
 Identify service gaps and implement solutions to optimize the user experience.
 </li>
 <li>
 Develop and refine SOPs and strategies related to class consumption.
 </li>
 <li>
 Analyze class usage data and drive continuous improvements.
 </li>
 <li>
 Collaborate with cross-functional teams to achieve business goals.
 </li>
 <li>
 Support key initiatives including training and project execution.
 </li>
 <li>
 Analyze operational data to support decision-making and identify inefficiencies.
 </li>
 <li>
 Coordinate with product, tech, and marketing teams for smooth operations.
 </li>
 <li>
 Manage internal and external resources to improve operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, Data Analytics, or related field.
 </li>
 <li>
 Proficient in Excel, SPSS, or other data tools.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent communication and teamwork abilities.
 </li>
 <li>
 Fluent in English (written and reading); Chinese proficiency is a plus.
 </li>
 </ul>
 
 
</div>

Senior Operations Specialist (Class Mentor)

<div>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Provide data collection,and reporting support for daily business operations, helping teams make data-driven decisions.
 </li>
 <li>
 Track key performance indicators (KPIs), generate regular performance dashboards, and identify insights for business improvement.
 </li>
 <li>
 Assist in preparing presentations and reports for internal reviews.
 </li>
 <li>
 Support cross-functional communication, ensuring timely and accurate dissemination of key decisions and updates.
 </li>
 <li>
 Collaborate with the operations team to follow up and drive execution of strategic initiatives and action plans.
 </li>
 <li>
 Participate in project coordination, documentation, and administrative tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Statistics, or a related field.
 </li>
 <li>
 Strong analytical and problem-solving skills, with proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
 </li>
 <li>
 Solid communication and coordination abilities; able to work across departments and drive follow-through.
 </li>
 <li>
 Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
 </li>
 <li>
 Self-motivated, proactive, and adaptable to a fast-paced working environment.
 </li>
 <li>
 Prior experience in business operations, data analysis, or project support is preferred.
 </li>
 </ul>
 
 
</div>

Business Support (Operation)

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