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operations coordinator Jobs in Cairo Egypt

operations coordinator

operations specialist Jobs in Cairo Egypt

operations specialist

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operations analyst

DiDi

<div>
 
 【About the team】
 
 
 From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success.
 
 
 As an
 
 Operations Analyst
 
 , you&rsquo;ll play a critical role in supporting the growth and optimization of the
 
 DiDi Mobility driver platform
 
 in Egypt. We&rsquo;re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting opportunity to work on meaningful initiatives and develop valuable skills in a fast-paced working environment.
 
 
 
 
 
 【In this role you will be】
 
 <ul>
 <li>
 Assisting with the performance monitoring of one of the company&rsquo;s most impactful Driver acquisition channels to ensure sustained growth and optimal results.
 </li>
 <li>
 Supporting incentive management, including designing, configuring, and monitoring results to align with business objectives.
 </li>
 <li>
 Responsible for payment processes to ensure accuracy and timeliness in disbursing funds related to operational activities.
 </li>
 <li>
 Supporting offline acquisition workflows and providing hands-on assistance when needed.
 </li>
 <li>
 Analyzing data to monitor acquisition-related project outcomes and generating actionable insights to improve workflows and enhance performance.
 </li>
 <li>
 Contributing to cross-functional projects and the rollout of new features related to the driver app, including incentive planning and performance monitoring.
 </li>
 <li>
 Taking on ad hoc tasks and initiatives with a results-oriented, &ldquo;can-do&rdquo; attitude to tackle challenges and add value to the business.
 </li>
 </ul>
 
 
 
 
 【We are eager to be in touch with you because you have...】
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Business Administration, Economics, Statistics, or a related field.
 </li>
 <li>
 A strong growth mindset with a passion for learning, going the extra mile, and adapting to new challenges.
 </li>
 <li>
 Outstanding communication and negotiation skills, with the ability to collaborate effectively with a variety of stakeholders.
 </li>
 <li>
 A proactive and down-to-earth approach, willing to take on any task that contributes to the team&rsquo;s success.
 </li>
 <li>
 Basic analytical skills, with proficiency in Microsoft Excel and a willingness to learn data visualization tools; SQL knowledge is a plus but not required.
 </li>
 </ul>
 
 
 
 
 【You'll love working at DiDi because】
 
 
 At DiDi, we believe that our differences are our biggest source of strength. That&lsquo;s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
 
 
 
 
 
 Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
 
 
 
 
 
 We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that&rsquo;s how we create better products and services, make better decisions and better serve the communities we&rsquo;re a part of.
 
 
 
 
 
 
 
 
 
 
 I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
 
 
 
 
 
</div>

Operations Analyst

<div>
 
 About The Company
 
 
 
 DiDi Global Inc. is the world&rsquo;s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
 
 
 DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world&rsquo;s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
 
 
 For more information, please visit: www.didiglobal.com/news
 
 
 
 About The Team/role
 
 
 
 From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success.
 
 
 As an
 
 Operations Analyst
 
 , you&rsquo;ll play a critical role in supporting the growth and optimization of the
 
 DiDi Mobility driver platform
 
 in Egypt. We&rsquo;re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting opportunity to work on meaningful initiatives and develop valuable skills in a fast-paced working environment.
 
 
 
 In this role, you'll be...
 
 
 
 <ul>
 <li>
 Assisting with the performance monitoring of one of the company&rsquo;s most impactful Driver acquisition channels to ensure sustained growth and optimal results.
 </li>
 <li>
 Supporting incentive management, including designing, configuring, and monitoring results to align with business objectives.
 </li>
 <li>
 Responsible for payment processes to ensure accuracy and timeliness in disbursing funds related to operational activities.
 </li>
 <li>
 Supporting offline acquisition workflows and providing hands-on assistance when needed.
 </li>
 <li>
 Analyzing data to monitor acquisition-related project outcomes and generating actionable insights to improve workflows and enhance performance.
 </li>
 <li>
 Contributing to cross-functional projects and the rollout of new features related to the driver app, including incentive planning and performance monitoring.
 </li>
 <li>
 Taking on ad hoc tasks and initiatives with a results-oriented, &ldquo;can-do&rdquo; attitude to tackle challenges and add value to the business.
 
 
 
 </li>
 </ul>
 
 We're eager to be in touch because you have...
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Business Administration, Economics, Statistics, or a related field.
 </li>
 <li>
 A strong growth mindset with a passion for learning, going the extra mile, and adapting to new challenges.
 </li>
 <li>
 Outstanding communication and negotiation skills, with the ability to collaborate effectively with a variety of stakeholders.
 </li>
 <li>
 A proactive and down-to-earth approach, willing to take on any task that contributes to the team&rsquo;s success.
 </li>
 <li>
 Basic analytical skills, with proficiency in Microsoft Excel and a willingness to learn data visualization tools; SQL knowledge is a plus but not required.
 
 
 
 </li>
 </ul>
 
 You'll love working at DiDi because...
 
 
 
 We create user value
 
 
 We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
 
 
 We are data-driven
 
 
 We are strong believers in making informed decisions, that&rsquo;s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
 
 
 Win-win Collaboration
 
 
 Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
 
 
 We believe in integrity
 
 
 Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
 
 
 Growth
 
 
 We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
 
 
 Diversity and Inclusion
 
 
 Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
 
 
 
 We are committed to building inclusive and diverse teams
 
 
 
 At DiDi, we believe that our differences are our biggest source of strength. That&rsquo;s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
 
 
 Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
 
 
 We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that&rsquo;s how we create better products and services, make better decisions and better serve the communities we&rsquo;re a part of.
 
 
</div>

Beyti - an Almarai Subsidiary

<div>
 
 
 General Purpose:
 
 
 
 Acts as a bridge between the business and IT, using data analytics to assess processes, determine requirements, and deliver reports and recommendations to executives and stakeholders
 
 
 
 Key Responsibilities / Tasks:
 
 
 
 &bull; Evaluates business opportunities against our knowledge of available technology solutions, to improve productivity.
 
 
 &bull; Manages the level of customer satisfaction, by responding to customers&rsquo; queries, encouraging customers to take part in the continuous improvement of the products and services supplied. Through business consultancy.
 
 
 &bull; Support the functions in managing business partnerships between Business and IT.
 
 
 &bull; Provide guidance to Business in terms of information technology innovation and means of exploitation through assessing future technologies that will enhance business performance.
 
 
 &bull; Supports and Co-ordinates IT related business enhancement activities to ensure continued speed, direction, implementation, and benefits achievement in line with business objectives.
 
 
 &bull; Manages the Business IT portfolio of projects and change requests, ensuring the measurement of the value created against agreed plans and feedback on their success, issues, and opportunities.
 
 
 &bull; Negotiates and manages the Service level Agreements between business and IT(where applicable).
 
 
 &bull; Takes ownership and delivers Project Documentations (where appropriate and/or authorized by Project Board)
 
 
 &bull; Agrees, monitors and reports on the ongoing IT Service delivery of against IT Service Level Agreements with Business.
 
 
 &bull; Escalates and pursues resolution of persistent issues or service failures through the IT organization.
 
 
 &bull; Engage in open, effective, and mature conversation at all levels of the organization to give input, shares knowledge and obtain learnings within a team context.
 
 
 
 Experience &amp; Skills:
 
 
 <ul>
 <li>
 Minimum 1 year of experience in Business Analysis or relevant roles.
 </li>
 <li>
 English language fluency
 </li>
 <li>
 High communication and critical thinking skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Self-driven and proactive spirit
 </li>
 <li>
 Project Management Skills
 </li>
 <li>
 Solid understanding of software development lifecycle.
 </li>
 <li>
 Strong grasp of business analysis.
 </li>
 </ul>
</div>

IT Operations Business Analyst

<div>
 
 I. Position Summary
 
 
 
 
 
 The Real-Time Management Analyst is responsible for the continuous monitoring and proactive management of contact center performance metrics to ensure immediate alignment with Service Level Agreements (SLAs) and productivity goals. This role requires rapid, data-driven decision-making and clear communication to maintain optimal staffing and efficiency throughout the day.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 II. Key Responsibilities
 
 
 
 
 
 
 
 
 
 A. Real-Time Monitoring &amp; Intervention
 
 
 
 
 
 <ul>
 <li>
 
 Continuous Monitoring:
 
 Actively monitor all communication channels (calls, chat, email queues) and agent activities (login status, break/lunch adherence) using WFM software and ACD systems.
 </li>
 <li>
 
 Deviation Management:
 
 Identify and promptly address all deviations from the plan, including unexpected volume surges, high Average Handle Time (AHT), system outages, or excessive agent non-adherence (e.g., late breaks, unapproved absences).
 </li>
 <li>
 
 Intraday Adjustments:
 
 Execute tactical changes to the daily schedule to mitigate risks to service level goals. This includes:
 </li>
 <li>
 Approving or denying off-phone activities (training, coaching, team meetings).
 </li>
 <li>
 Adjusting or moving agent breaks and lunches.
 </li>
 <li>
 Temporarily re-skilling or reallocating agents to understaffed queues.
 </li>
 <li>
 
 Outage Management:
 
 Act as the WFM point of contact for system issues/outages, escalating them immediately to IT/Tech teams and providing real-time staffing impact updates to Operations leadership.
 </li>
 </ul>
 
 
 
 
 
 B. Adherence Management
 
 
 
 
 
 <ul>
 <li>
 
 Track Adherence:
 
 Monitor and report agent adherence to schedule (Real-Time Adherence or RTA) and communicate deviations to Operations supervisors for immediate coaching/correction.
 </li>
 <li>
 
 Shrinkage Tracking:
 
 Track and log all scheduled and unscheduled shrinkage events (e.g., call-ins, technical issues, late starts) for reporting and future forecasting accuracy.
 </li>
 </ul>
 
 
 
 
 
 C. Reporting &amp; Communication
 
 
 
 
 
 <ul>
 <li>
 
 Performance Updates:
 
 Generate and distribute real-time and intraday reports (e.g., Service Level attainment, Occupancy) to Operations leaders, providing concise commentary on performance drivers and recommended actions.
 </li>
 <li>
 
 Daily Log:
 
 Maintain a detailed hourly log of operational performance, including key events, decisions made, and the resulting impact on service level.
 </li>
 <li>
 
 Collaboration:
 
 Work closely with Supervisors, Team Leads, and other WFM team members (Forecasting/Scheduling) to communicate staffing gaps and provide context for next-day planning.
 </li>
 </ul>
 
 
 
 
 III. Required Skills &amp; Qualifications
 
 
 
 
 
 
 
 
 
 A. Essential Skills
 
 
 
 
 
 <ul>
 <li>
 
 Analytical Thinking:
 
 Strong quantitative and analytical skills with the ability to quickly interpret real-time data and make rapid, calculated decisions under pressure.
 </li>
 <li>
 
 WFM Systems Expertise:
 
 Proficiency in a major
 
 Workforce Management (WFM) software
 
 (e.g., NICE IEX, Verint, Genesys, Aspect) and/or ACD reporting systems.
 </li>
 <li>
 
 Technical Proficiency:
 
 Solid proficiency in
 
 Microsoft Excel
 
 for data manipulation and reporting.
 </li>
 <li>
 
 Communication:
 
 Exceptional verbal and written communication skills to clearly and professionally convey performance status and required actions to all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 B. Experience &amp; Education
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 1-2 years of experience in a WFM Real-Time, Command Center, or Operations Analyst role within a contact center, customer support, or high-volume service environment.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Finance, Operations Management, or a related quantitative field preferred.
 </li>
 </ul>
 
 
 
 
 
 C. Key Competencies
 
 
 
 
 
 <ul>
 <li>
 
 Decisiveness:
 
 Ability to prioritize and make sound judgments quickly in a constantly changing environment.
 </li>
 <li>
 
 Attention to Detail:
 
 Meticulous focus on data accuracy and logging of events.
 </li>
 <li>
 
 Resilience:
 
 Ability to work effectively under pressure and thrive in a fast-paced, high-visibility role.
 </li>
 </ul>
 
 
</div>

Real Time Management analyst (German, French, Spanish, Italian, Portuguese)

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organizations that cater to healthcare needs. We are looking for a skilled
 
 Senior Data Analyst &ndash; Performance Management
 
 who will be responsible for providing support to Operations teams through quantitative analysis and forecasts. In addition to enabling all stakeholders to make better and quicker decisions and thus ultimately improve the Operations&acute; performance and employee engagement.
 
 
 
 
 
 
 Your Job
 
 
 <ul>
 <li>
 Ensure timely refreshed dashboards are available to stakeholders as expected in terms of accuracy and integrity
 </li>
 <li>
 In cooperation with the senior data analyst, delivering the expected enhancement of the existing dashboards as planned and discussed with the stakeholders
 </li>
 <li>
 Propose new enhancement of the existing dashboards that facilitate the required information to the stakeholders e.g. new charts, logics&hellip;etc.
 </li>
 <li>
 Enhance existing dashboards based on received feedback based on agreed planning, timelines&hellip;etc.
 </li>
 <li>
 Support operations in providing the necessary outcomes/details for their presentations and KPIs monitoring
 </li>
 <li>
 Document the operational processes as applicable and ensure that any changes are reflected in the dashboards as applicable
 </li>
 <li>
 Consolidate all data available into one center and identify all relationship as applicable
 </li>
 <li>
 Develop triggering reports that assist other stakeholders to review their processes for any updates if any
 </li>
 </ul>
 
 
 
 
 
 Your Profile
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, engineering, mathematics/applied statistics, finance or demonstrated relevant work experience
 </li>
 <li>
 +1years&rsquo; experience in reporting or resource planning functions, in a customer focused and performance-driven organisation.
 </li>
 <li>
 Advanced excel /VBA and analytical skills. Experience in using query languages such as SQL
 </li>
 <li>
 Advanced skills in analytical tools such as Oracle cloud BI, Power BI&hellip;etc.
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Team player and integrity. Self-starter with growth mindset and &ldquo;make it happen&rdquo; attitude
 </li>
 <li>
 Creativity and problem-solving skills.
 </li>
 <li>
 Project management experience is preferable.
 </li>
 <li>
 Previous experience in business intelligence consultancy and/or BPO industry is a plus
 </li>
 </ul>
</div>

Data Analyst – Performance Management

PSA BDP

<div>
 
 Job Description
 
 
 
 About PSA BDP:
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 Scope :
 
 
 
 This role will manage the processes within PSA BDP to achieve optimization and is constantly working on improvements.
 
 
 
 Responsibilities :
 
 
 
 <ul>
 <li>
 System development (all systems used by operations) with the knowledge of what is required globally and within the global PSA BDP strategy.
 </li>
 <li>
 Taking reasonability and act accordingly there where needed ; Involve local, regional and/or global management.
 </li>
 <li>
 Demonstrating use of Performance Metrics and Improvement in Performance and pro-active monitoring of quality standards.
 </li>
 <li>
 Creating a sense of urgency and taking ownership when service levels are "challenged" and pro-active monitoring of quality standards. In doubt, taking proactive action and measuring country / team performance and sharing the outcome with local management.
 </li>
 <li>
 Taking corrective actions and communicating changes to be made within operations and systems. Also taking corrective actions and communicating changes to be made within source systems and PSA BDP Global systems in accordance with IT.
 </li>
 <li>
 Acting as a SME "Subject Matter Experts" for Egypt to raise the performance of people and systems within PSA BDP. Creating a sense of urgency and taking ownership in development of tools and reports to support operations and gain more productivity.
 </li>
 <li>
 Support sales in sales force system and reporting.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree required.
 </li>
 <li>
 Experience: 2-5+ years in a Business Analyst (BA) or analyst role, preferably within logistics, freight forwarding, or shipping.
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication abilities.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Proven ability to work effectively across functional teams.
 </li>
 </ul>
 </ul>
</div>

Business Analyst

Konecta

<div>
 
 Position Summary:
 
 
 The Reporting Analyst plays a pivotal role in driving data-informed decisions across international
 
 
 BPO operations. This role is responsible for designing, maintaining, and optimizing global reporting
 
 
 frameworks, KPIs, and dashboards that measure operational performance, customer satisfaction,
 
 
 workforce
 
 
 efficiency, and strategic initiatives. The successful candidate will act as a critical partner to cross-
 
 
 functional
 
 
 teams, ensuring timely delivery of actionable insights in a fast-paced, metrics-driven environment.
 
 
 
 
 
 Key Responsibilities:
 
 
 ● Collect, clean, organize, and analyze large volumes of structured and unstructured data from multiple
 
 
 global sources including customer interactions, QA surveys, WFM platforms, CRMs, and internal
 
 
 systems.
 
 
 ● Develop, automate, and maintain global reports and dashboards (e.g., Looker, Power BI) that
 
 
 monitor key KPIs across clients, markets, and contact center sites.
 
 
 ● Design and maintain relational databases and reporting tools that enable self-service analytics across
 
 
 operational teams.
 
 
 ● Perform root cause analyses and trend forecasting to provide strategic insights on service delivery,
 
 
 efficiency, and customer experience.
 
 
 ● Collaborate with global functional leads in Workforce Management, Quality, Training, and Client
 
 
 Services to align metrics, standardize reporting, and define best practices.
 
 
 ● Translate data into compelling narratives and visual presentations for executive stakeholders.
 
 
 ● Present monthly and quarterly business reviews to leadership and clients with a focus on data-driven
 
 
 recommendations.
 
 
 ● Maintain robust documentation and ensure consistent application of data governance policies across
 
 
 reporting systems.
 
 
 ● Drive continuous improvement through automation, AI-based insights, and integration of new
 
 
 
 
 
 analytics tools.
 
 
 ● Support RFPs, client audits, and contract renegotiations with data and performance evidence.
 
 
 
 
 
 Must-Have Qualifications and Skills:
 
 
 ● Experience (4+y) in a global reporting, analytics, or business intelligence role, working in multi-
 
 
 country BPO operations, global shared services or high-volume customer operations.
 
 
 ● Strong analytical mindset and exceptional attention to detail.
 
 
 ● Proficiency in data analytics and visualization tools: Excel (advanced), SQL, Looker, Power BI.
 
 
 ● Strong understanding of customer experience or service delivery metrics and performance
 
 
 management frameworks.
 
 
 ● Ability to synthesize complex data sets into actionable insights.
 
 
 ● Proven experience managing dashboards and operational reports in BPO, shared services, or
 
 
 customer service environments.
 
 
 ● Outstanding written and verbal communication skills.
 
 
 ● Demonstrated autonomy in managing multiple projects, deadlines, and stakeholder expectations.
 
 
 ● Strong critical thinking, problem-solving, and storytelling abilities.
 
 
 ● Bachelor&amp;#39;s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related field.
 
 
 ● Fluency in English; additional languages are a plus.
 
 
 
 
 
 Preferred Qualifications (Nice-to-Have):
 
 
 ● Familiarity with workforce management, quality assurance, or gamification platforms (e.g.,
 
 
 Centrical, NICE, Genesys).
 
 
 ● Experience with ETL processes and data warehousing solutions.
 
 
 ● Background in predictive modeling, segmentation, or customer behavior analytics.
 
 
 ● Certification in Tableau, Power BI, or data analytics frameworks.
 
 
 
 
 
 What Success Looks Like:
 
 
 ● Consistently delivers accurate, timely, and insightful reports.
 
 
 ● Enables leadership to make fast, informed decisions.
 
 
 
 
 
 ● Acts as a data champion, standardizing and elevating reporting practices across geographies.
 
 
 ● Anticipates risks and opportunities based on trends before they impact performance.
 
</div>

Reporting Analyst - BPO Industry

Explore 541+ Operations analyst in Cairo Egypt this December. Find roles across top companies and apply now to boost your career.

541 operations analyst jobs IN Cairo Egypt

Operations Analyst

Operations Analyst

IT Operations Business Analyst

Real Time Management analyst (German, French, Spanish, Italian, Portuguese)

Data Analyst – Performance Management

Business Analyst

Reporting Analyst - BPO Industry