operations and customer support manager

Raw Materials Corporation

<p>About the Role</p><p>We are seeking a proactive and detail-oriented Operations &amp; Customer Support Manager to join our team at a specialty industrial chemical distributor. This position is based in a combined office and warehouse environment, overseeing customer support, logistics coordination, order processing, and purchasing. The role ensures smooth end-to-end operations, from order intake to delivery, while maintaining exceptional customer experience and compliance with safety standards.</p><p>Key Responsibilities</p><ul><li>Customer Support: Respond to inquiries, resolve issues, and maintain SLAs; provide timely updates on order status and delivery schedules</li><li>Order Processing: Manage order entry and validation; coordinate with warehouse and carriers for accurate fulfillment</li><li>Logistics &amp; Inventory: Plan and monitor shipments (FTL/LTL/FCL); maintain inventory accuracy through cycle counts</li><li>Purchasing &amp; Vendor Management: execute purchase orders; negotiate terms to optimize cost, lead time, and quality</li><li>Warehouse Support: Collaborate with warehouse teams during peak periods and shorthanded situations; Preferred: Willingness to operate a forklift (training/certification provided)</li></ul><p>Qualifications</p><ul><li>Proven experience in operations, logistics, purchasing, or customer support</li><li>Strong organizational and communication skills with emphasis in self-motivation</li><li>Familiarity with ERP/WMS systems and Microsoft Office Suite</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Forklift certification or willingness to obtain one</li><li>Knowledge of handling specialty industrial chemicals and related safety protocols is a plus</li></ul><p>What We Offer</p><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>A collaborative team environment focused on continuous improvement</li><li>Training on chemical safety and compliance</li></ul><p>How to Apply</p><p>Apply Today: Send your r&eacute;sum&eacute; and cover letter to sb2@raw-materials.com and jamesbrowhill@raw-materials.com</p><p>Pay: $54,448.20 - $65,572.03 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Operations and Customer Support Manager

Principle Health Systems

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Imaging Operations</div><div>
Client Services Representative Dispatcher</div><div></div><div><br>
We are looking for a dependable, proactive, and detail-oriented <b>Client Services Representative</b> <b>Dispatcher</b> to join our Imaging Client Support team. In this role, you will serve as a key resource between our internal teams and clients&mdash;ensuring smooth operations, timely communication, and exceptional customer support. You will contribute to the success of our healthcare and diagnostics services by providing administrative support and maintaining professional relationships with clients and partners.</div><h1 class="jobSectionHeader">
RESPONSIBILITIES</h1><div>
Customer Communication and Support</div><ul><li>
Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.</li><li>
Take ownership of each inquiry, utilizing available resources to resolve issues quickly and thoroughly.</li><li>
Maintain a thorough understanding of internal systems and processes related to the capturing of the images.</li></ul><div>
Administrative and Cross-Departmental Support</div><ul><li>
Maintain and print documents for new customer In-Service binders.</li><li>
Collaborate with internal departments&mdash;including Radiology and Diagnostics&mdash;to support cross-functional initiatives.</li><li>
Assist with daily administrative reporting and internal projects as needed.</li></ul><p>
Dispatch Duties</p><ul><li>
Ensure all orders are properly dispatched, completed, and processed in accordance with policies and procedures.</li><li>
Review, organize, and distribute orders based on coverage areas, effectively utilizing on-duty imaging technologists</li><li>
Track and follow up on all assignments dispatched during the shift.</li><li>
Collaborate with Imaging Management, Imaging Technologists ,and other services to ensure order completion.</li><li>
Document issues that occur throughout the shift and escalate as necessary.</li><li>
Investigate and troubleshoot unexpected problems, providing immediate resolution when possible.</li><li>
Communicate customer concerns or potential issues to the sales team and imaging managers with recommendations for resolution.</li><li>
Serve as a friendly, helpful, and knowledgeable representative of PHS imaging services.</li><li>
Perform other dispatcher duties as assigned by the manager.</li></ul><h1 class="jobSectionHeader">
REQUIREMENTS</h1><ul><li>
Prior customer service experience is a plus but not required.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to manage tasks independently and with minimal supervision.</li><li>
Proficiency with Microsoft Office (Outlook, Excel, Word); ability to adapt to new systems quickly.</li><li>
Comfortable working in a fast-paced, detail-driven environment.</li><li>
Physical ability to sit for extended periods and lift/move heavy items when necessary.</li></ul><h1 class="jobSectionHeader">
PHYSICAL AND MENTAL REQUIREMENTS</h1><ul><li>
Strong attention to detail and organizational skills.</li><li>
Ability to multitask and remain focused in a dynamic environment.</li><li>
Physically capable of lifting and moving supplies as needed.</li><li>
Capacity to maintain professionalism when interacting with various teams and clients.</li></ul><div></div><div><i><br>
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com.</i></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
7am-3:30pm, Monday through Friday</div>

Medical Customer Service (Dispatcher)

Fleetpride

<div><p>FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!</p><p></p><div><div><p><b>
Location</b>: Remote with up to 75% travel</p><p></p><p><b>
Position Summary</b><br>
The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post&ndash;go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations.</p></div><p></p><div><p><b>
Key Responsibilities</b></p></div><div><ul><li><p>
Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.</p></li></ul></div><div><ul><li><p>
Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.</p></li></ul></div><div><ul><li><p>
Ensure compliance with FleetPride safety programs, policies, and procedures.</p></li></ul></div><div><ul><li><p>
Partner with regional and local leadership to support employee retention, morale, and performance.</p></li></ul></div><div><ul><li><p>
Conduct tooling, capex, and talent capability assessments to ensure operational readiness.</p></li></ul></div><div><ul><li><p>
Train leaders and managers on FleetPride service KPIs, reporting, and performance management.</p></li></ul></div><div><ul><li><p>
Support sales and marketing efforts to grow revenue and customer retention.</p></li></ul></div><div><ul><li><p>
Implement processes to improve customer experience, maintenance performance, and warranty compliance.</p></li></ul></div><div><ul><li><p>
Support locations during extended onsite deployments as needed (travel-intensive role).</p></li></ul></div><div><p><b>
Qualifications</b></p></div><div><p><b>
Required:</b></p></div><div><ul><li><p>
High school diploma or GED required</p></li></ul></div><div><ul><li><p>
Associate&rsquo;s or technical degree preferred</p></li></ul></div><div><ul><li><p>
Strong communication and interpersonal skills with the ability to engage in diverse audiences</p></li></ul></div><div><ul><li><p>
Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.</p></li></ul></div></div><div><div><ul><li><p>
Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.</p></li></ul></div><div><ul><li><p>
Ability and willingness to travel up to 75%.</p></li></ul></div><div><p><b>
Preferred:</b></p></div><div><ul><li><p>
Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).</p></li></ul></div><div><ul><li><p>
Familiarity with Karmak, Power BI, and Salesforce platforms.</p></li></ul></div><div><ul><li><p>
Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.</p></li></ul></div><div><ul><li><p>
Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).</p></li></ul></div><p></p><div><p><b><br>
Core Competencies</b></p></div><div><ul><li><p>
Strong operational judgment and decision-making</p></li></ul></div><div><ul><li><p>
Effective communication and training ability</p></li></ul></div><div><ul><li><p>
Performance monitoring and continuous improvement</p></li></ul></div><div><ul><li><p>
Time management and prioritization</p></li></ul></div><div><ul><li><p>
Analytical and problem-solving skills</p></li></ul></div><div><ul><li><p>
Technical and industry knowledge applicable to service operations</p></li></ul></div><div><ul><li><p>
Proficiency with systems, reporting tools, and operational data</p></li></ul></div><p></p><div><p><b><br>
Work Environment</b></p></div><div><ul><li><p>
Combination of indoor and outdoor service environments</p></li></ul></div><div><ul><li><p>
Exposure to noise, dust, vibration, and varying temperatures</p></li></ul></div></div><div><div><ul><li><p>
70&ndash;80% travel required, including extended deployments.</p></li></ul></div></div><p></p><p><br>
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div>

Business Implementation Manager

Smurfit Westrock

<div><div><b>The Opportunity:</b></div><div></div><div><br>
As Better Planet Packaging Engineer you drive sustainable, customer-focused packaging solutions by integrating design, engineering, and sustainability across Smurfit Westrock&rsquo;s operations.</div><div></div><div><br>
You analyze data, perform inspections, monitor progress, and design projects that aid in protecting the environment. This position reports to the Experience Center Manager.</div><div></div><div><br>
The position will lead initiatives to improve market position with key customers and ensures Smurfit Westrock capitalizes on any business opportunities with customers.</div><div></div><div><b><br>
How you will Impact Smurfit Westrock:</b></div><br>
<div></div><ul><li>
Maintains a solid understanding of emerging regulatory framework.</li><li>
Develop, manage, and execute customer-facing and internal workshops.</li><li>
Support the department's different projects, services, and other activities.</li><li>
Lead and support initiatives that integrate sustainability, packaging engineering, and commercial value creation across multiple regions.</li><li>
Collaborate cross-functionally with Sales, Design, Operations, Marketing, and Communications to deliver integrated packaging solutions aligned with customer needs and market strategy.</li><li>
Establish and manage multiple customer and internal projects simultaneously, balancing priorities, timelines, and stakeholder expectations.</li><li>
Provide technical packaging expertise to support sustainable material selection, performance optimization, and cost take-out opportunities to our key customers on their packaging needs and respective solutions.</li><li>
Directly develop, prototype, and test new packaging design using ArtiosCAD</li><li>
Create visual rendering to communicate design to stakeholders</li><li>
Create detailed packaging specifications</li><li>
Produce reports on packaging performance</li><li>
Participate in regular customer visits to discuss projects and customer needs.</li><li>
Collaborate with external partners, NGO&rsquo;s and Industry organizations to stay at the forefront of sustainability packaging trends.</li><li>
May provide strategic insights related to future sustainability initiatives, market drivers, and competitor activities for inclusion in business planning.</li><li>
Grow and retain existing accounts by supplying innovative solutions and services to our key customers with respective sales representatives.</li><li>
Learn relevant local and company requirements, rules and procedures. Strictly follows rules and guidelines and always uses the right procedure for the job. Promptly reports incidents, near-misses, and unsafe conditions or processes. Smurfit Westrock employees regardless of level, position or tenure are responsible for upholding the safety standards regulations and policies.</li><li>
May be assigned to other projects and duties.</li></ul><p></p><p><b><br>
What you need to succeed:</b></p><div><ul><li>
Ability to balance many projects from multiple customers</li><li>
Packaging Degree, Sustainability Engineer or similar.</li><li>
5+ years&rsquo; experience, preferred.</li><li>
Proficient in the creation of presentation and presentation skills</li><li>
Computer proficiency &ndash; MS Office, CAD, Adobe Suite</li><li>
Highly motivated, self-starter able to build relationships with a wide range of individuals at all of levels and across several disciplines.</li><li>
Proficient in English, required, bilingual in Spanish preferred.</li></ul><div></div><div><b><br>
What we offer</b></div><div><ul><li>
Corporate culture based on integrity, respect, accountability, and excellence.</li><li>
Comprehensive training with numerous learning and development opportunities.</li><li>
An attractive salary reflecting skills, competencies, and potential.</li><li>
Benefits package to include medical, dental, vision, life insurance, 401k with match and more!</li><li>
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.</li></ul></div></div></div><div></div>

Sr. Design Engineer

GPI Management

<div><h3 class="jobSectionHeader"><b>Summary:</b></h3><p>
The Assistant Property Manager supports the Property Manager in overseeing daily operations, financial performance, and resident relations. This role is ideal for someone who thrives in a fast-paced environment and is goal-oriented, especially in collections and delinquency management. Competitive pay, benefits, and growth opportunities available.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><p>
Assist with daily property operations and act in the Manager&rsquo;s absence</p></li><li><p>
Collect rent, manage delinquency, and maintain accurate resident ledgers</p></li><li><p>
Perform leasing duties including tours and move-in/move-out inspections</p></li><li><p>
Respond to resident inquiries and resolve concerns professionally</p></li><li><p>
Coordinate maintenance requests and follow up for completion</p></li><li><p>
Attend eviction court and understand the eviction process (TAA compliant)</p></li><li><p>
Conduct daily property walks and inspect vacant units</p></li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li><p>
2+ years of property management or related experience preferred</p></li><li><p>
Strong customer service, organization, and communication skills</p></li><li><p>
Basic knowledge of Microsoft Office and property management software</p></li><li><p>
Valid driver&rsquo;s license and reliable transportation</p></li><li><p>
Positive, professional, and team-oriented attitude</p></li></ul><p>
</p><p>pA8ylSt6cS</p></div>

Assistant Property Manager - Irving, TX

<div><h3 class="jobSectionHeader"><b>Summary:</b></h3><p>
The Assistant Property Manager supports the Property Manager in overseeing daily operations, financial performance, and resident relations. This role is ideal for someone who thrives in a fast-paced environment and is goal-oriented, especially in collections and delinquency management. Competitive pay, benefits, and growth opportunities available.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><p>
Assist with daily property operations and act in the Manager&rsquo;s absence</p></li><li><p>
Collect rent, manage delinquency, and maintain accurate resident ledgers</p></li><li><p>
Perform leasing duties including tours and move-in/move-out inspections</p></li><li><p>
Respond to resident inquiries and resolve concerns professionally</p></li><li><p>
Coordinate maintenance requests and follow up for completion</p></li><li><p>
Attend eviction court and understand the eviction process (TAA compliant)</p></li><li><p>
Conduct daily property walks and inspect vacant units</p></li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li><p>
2+ years of property management or related experience preferred</p></li><li><p>
Strong customer service, organization, and communication skills</p></li><li><p>
Basic knowledge of Microsoft Office and property management software</p></li><li><p>
Valid driver&rsquo;s license and reliable transportation</p></li><li><p>
Positive, professional, and team-oriented attitude</p></li></ul><p>
</p><p>t49v4Ouh0O</p></div>

Assistant Apartment Manager - Irving, TX

Divcon Controls

<p>About Us:<br/></p><p>Headquartered in Dallas, Texas, Divcon delivers fully integrated automation solutions nationwide that optimize performance, energy efficiency, and reliability across HVAC, lighting, power monitoring, and mission-critical systems. Leveraging advanced technologies - including Allen-Bradley PLCs, Ignition SCADA, and Delta DDC systems - we combine deep technical expertise with field-tested execution to deliver precise, scalable, and high-performance solutions.<br/></p><p>About the role:<br/></p><p>The QAQC Tech will be responsible for implementing company&rsquo;s Mission Critical HVAC Control QAQC plan, under supervision of the QAQC manager. This includes office-based analytical and reporting work, as well as traveling to any job site in the field to perform conformance checks and support.<br/></p><p>Key Responsibilities:<br/></p><p>&middot; Review DDC Drawings for scope compliance, sequence of operations accuracy, and other contract specification requirements<br/>&middot; Assist in development and of standardized documentation to align workflow with ISO 9001<br/>&middot; Assist in the creation of a standardized file system<br/>&middot; Facilitate interdepartmental QAQC with all departments<br/>&middot; Review and adopt customer quality programs and standards<br/>&middot; Review project schedules and coordinate with Project Managers to ensure timely arrival of QAQC personnel to job sites<br/>&middot; Evaluate onsite teams for QAQC compliance<br/>&middot; Act as Divcon&rsquo;s representative with customer and contractor quality teams<br/>&middot; Facilitate TAB support and commissioning responsibilities alongside site teams as needed<br/>&middot; Ensure construction teams are prepared for major milestones and commissioning<br/></p><p>Qualifications:<br/></p><p>&middot; 3+ years experience in similar QAQC roles<br/>&middot; 3+ years experience working with ISO 9001 standard<br/>&middot; Strong attention to detail<br/>&middot; Proficiency with Excel and Word<br/>&middot; BIM software experience preferred<br/>&middot; Ability to work unsupervised, self-starter<br/>&middot; HVAC Automation experience a preferred<br/>&middot; Aptitude for technical data processing<br/>&middot; Analytically oriented<br/></p><p>Physical Requirements<br/></p><p>&middot; This role requires frequent travel by plane or carto job sites, up to 50% of the time.<br/>&middot; Ability to stand, walk, and move throughout job sites for extended periods<br/>&middot; Ability to climb ladders, stairs and lifts as required<br/>&middot; Ability to bend, kneel, crouch, and work in tight or confined spaces<br/>&middot; Ability to lift, carry, and maneuver equipment and materials up to 50 pounds<br/>&middot; Manual dexterity to handle tools, wiring, and small components<br/>&middot; Ability to work at heights and in varying indoor and outdoor conditions<br/>&middot; Visual keenness to read schematics, labels, and digital displays<br/>&middot; Ability to hear and respond to alarms, equipment sounds, and verbal instructions<br/>&middot; Capability to safely operate hand and power tools<br/></p>

QA/QC Technician

Explore 140+ Operations and customer support manager in Irving this March. Find roles across top companies and apply now to boost your career.