operations assistant manager

The Home Depot

Position Purpose: Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. Key Responsibilities: 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink. 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Direct Manager/Direct Reports: This position reports to Store Manager This position has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 3 Preferred Years of Work Experience: 3 Minimum Leadership Experience: 2 + years of leadership experience Preferred Leadership Experience: 3 + years of leadership experience Certifications: None Competencies: Action Oriented Collaborates Communicates Effectively Customer Focus Resourceful

Operations Assistant Store Manager

Position Purpose: Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM&rsquo;s in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. Key Responsibilities: 10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly 15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink 15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times 10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. Direct Manager/Direct Reports: This Position typically reports to the Store Manager This Position has 0 Direct Reports Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications: Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 3 Preferred Years of Work Experience: 3 Minimum Leadership Experience: 3 Preferred Leadership Experience: 3 Certifications: None Competencies: Action Oriented Collaborates Customer Focus Develops Talent Drives Results Resourcefulness

Night Operations Assistant Store Manager

Operations Assistant Store Manager in Training

Operations Assistant Store Manager, in Training

Night Operations Assistant Store Manager in Training

Side Track / Depot Deli

Assistant Manager Job TitleAssistant ManagerFLSA StatusNon-Exempt (Hourly)Reports ToStore Manager, Operations Manager, or OwnerPosition SummaryThe Assistant Manager is responsible for assisting in the daily operation of the store and ensuring exceptional customer service, employee performance, operational efficiency, and compliance with company policies and procedures. The Assistant Manager serves as a leader within the store, providing direction and support to employees while helping maintain a clean, safe, and profitable business environment.In the absence of the Store Manager, the Assistant Manager may assume responsibility for the operation of the store and the supervision of employees.Essential Duties and ResponsibilitiesStore Operations<ul><li>Assist in the daily operation of the store and ensure all company policies and procedures are followed.</li><li>Open and close the store as scheduled.</li><li>Ensure the store is clean, organized, stocked, and customer-ready at all times.</li><li>Monitor fuel islands, parking areas, restrooms, and customer service areas for cleanliness and safety.</li><li>Assist in maintaining proper inventory levels throughout the store.</li><li>Receive, verify, and organize merchandise deliveries.</li><li>Ensure products are properly stocked, rotated, and displayed.</li><li>Monitor and report maintenance issues, equipment malfunctions, and safety concerns.</li></ul>Employee Supervision<ul><li>Assist with training and developing employees.</li><li>Provide guidance, coaching, and support to store employees.</li><li>Monitor employee performance and report concerns to management.</li><li>Ensure employees comply with company policies, procedures, and safety standards.</li><li>Assist with shift scheduling and shift coverage when needed.</li><li>Delegate tasks and ensure completion of assigned duties.</li><li>Lead by example through professionalism, reliability, and strong work ethic.</li></ul>Customer Service<ul><li>Provide excellent customer service and maintain positive customer relationships.</li><li>Resolve customer concerns and complaints professionally and promptly.</li><li>Ensure employees provide courteous and professional service.</li><li>Assist customers with questions regarding store products and services.</li></ul>Cash Handling and Financial Responsibilities<ul><li>Operate cash registers and point-of-sale systems.</li><li>Perform cashier functions as needed.</li><li>Assist with shift changes, cashier reports, and daily reconciliation procedures.</li><li>Verify cash drawers, deposits, and lottery transactions.</li><li>Follow all company cash handling procedures and security protocols.</li><li>Assist in preventing cash shortages, theft, and fraud.</li></ul>Lottery, Tobacco, Alcohol, and Age-Restricted Sales<ul><li>Ensure compliance with all federal, state, and local regulations regarding age-restricted sales.</li><li>Verify identification when required.</li><li>Assist in managing lottery inventory and sales procedures.</li><li>Ensure employees follow all company and regulatory requirements regarding lottery, tobacco, alcohol, and other regulated products.</li></ul>Inventory Control<ul><li>Assist with inventory counts and audits.</li><li>Monitor product levels and communicate ordering needs.</li><li>Investigate inventory discrepancies and report findings to management.</li><li>Assist in reducing product loss, waste, and shrinkage.</li></ul>Safety and Compliance<ul><li>Ensure compliance with company safety policies and procedures.</li><li>Maintain a safe environment for employees and customers.</li><li>Report accidents, injuries, equipment failures, and hazardous conditions immediately.</li><li>Assist with compliance related to fuel operations, environmental requirements, and store regulations.</li></ul>Administrative Responsibilities<ul><li>Complete required paperwork, reports, and documentation accurately and on time.</li><li>Assist with vendor check-ins and invoice verification.</li><li>Maintain confidentiality regarding company information, employee matters, and financial records.</li><li>Communicate effectively with management regarding store performance and operational concerns.</li></ul>Qualifications<ul><li>Strong leadership and communication skills.</li><li>Ability to supervise and motivate employees.</li><li>Excellent customer service skills.</li><li>Ability to handle cash and perform basic mathematical calculations accurately.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li><li>Basic computer and point-of-sale system knowledge.</li><li>Reliable transportation and dependable attendance.</li><li>Ability to work flexible schedules, including nights, weekends, and holidays as needed.</li></ul>Physical Requirements<ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift and carry up to 50 pounds.</li><li>Ability to bend, stoop, reach, and perform routine physical tasks.</li><li>Ability to work in various indoor and outdoor conditions.</li></ul>Performance Expectations<ul><li>Demonstrate leadership, professionalism, and accountability.</li><li>Support company goals, policies, and operational standards.</li><li>Maintain high levels of customer satisfaction.</li><li>Ensure employees perform assigned duties effectively and efficiently.</li><li>Maintain a clean, safe, and profitable store environment.</li><li>Promote teamwork and a positive workplace culture.</li></ul>AcknowledgmentDue to the nature of convenience store operations, Assistant Managers may be required to perform duties outside their primary responsibilities, including cashier duties, stocking, cleaning, inventory management, and customer service. All employees are expected to support store operations as needed.This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Management reserves the right to assign additional duties as business needs require.Pay: $14.00 - $17.00 per hourWork Location: In person

Assistant Manager

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Operations Assistant Store Manager

Operations Assistant Store Manager

Night Operations Assistant Store Manager

Operations Assistant Store Manager in Training

Operations Assistant Store Manager, in Training

Night Operations Assistant Store Manager in Training

Assistant Manager