operations assistant manager

The Home Depot

<div>Position Purpose:
Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. 
 
Key Responsibilities:<ul><li>
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.</li><li>
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly</li><li>
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.</li><li>
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.</li><li>
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Store Manager</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul>
Physical Requirements:<ul><li>
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
3</li></ul> 
Minimum Leadership Experience:<ul><li>
2 + years of leadership experience</li></ul> 
Preferred Leadership Experience:<ul><li>
3 + years of leadership experience</li></ul>
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Resourceful</li></ul></div>

Operations Assistant Manager in Training

<div>Position Purpose:
Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM&rsquo;s in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. 
 
Key Responsibilities:<ul><li>
10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly</li><li>
15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink</li><li>
15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times</li><li>
10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.</li><li>
50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to the Store Manager</li><li>
This Position has 0 Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul> 
Physical Requirements:
<ul><li>Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.</li></ul> 
Working Conditions:
<ul><li>Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:
<ul><li>Demonstrated ability to collaborate and work effectively with cross-functional teams</li></ul> 
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:
<ul><li>3</li></ul> 
Minimum Leadership Experience:
<ul><li>3</li></ul> 
Preferred Leadership Experience:
<ul><li>3</li></ul> 
Certifications:
None 
<ul><li>
</li></ul>Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Resourcefulness</li></ul></div>

Night Operations Assistant Manager, in Training

Nespresso

<div>At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line &ndash; People, Profit, and Planet &ndash; by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! 
Reimagine what coffee can be. Reimagine what you can become. Let&rsquo;s grow together.
Join Nespresso as a Boutique Operations Manager, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will partner closely with the Boutique Manager and the Assistant Sales Manager to oversee daily store functions, manage inventory, and uphold safety and compliance standards, all aimed at enhancing both employee and customer experiences. This position requires a proactive leader who can effectively guide the back-of-house team while also supporting front-of-house operations. If you are passionate about delivering exceptional service and improving operational efficiency, we invite you to apply. 
WHAT&rsquo;S IN IT FOR YOU:<ul><li>
Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.</li><li>
Growth &amp; Development: Build a career at Nespresso that reflects who you are, supported by strong training programs that empower you to own your professional growth.</li><li>
Caring Culture: Be part of a supportive, collaborative culture that inspires you to do your best while being part of a team that feels as welcoming and energizing as a fresh cup of coffee.</li><li>
Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.</li></ul> 
WHAT WE OFFER: 
Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:<ul><li>
A free Nespresso machine and coffee product allowance</li><li>
401k with company match</li><li>
Educational reimbursement</li><li>
Health and mental wellness programs</li><li>
DE&amp;I resource groups</li><li>
Commuter benefits</li><li>
Pet adoption reimbursement</li><li>
Employee recognition program</li><li>
Discounts at over 2,000 companies</li></ul> 
(Incentives and/or benefit packages may vary depending on the position.) 
WHAT YOU WILL BE DOING:<ul><li>
Operations and Inventory Management: Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management. You will be responsible for maintaining accurate inventory levels, processing shipments, and ensuring the proper handling of damaged or defective products.</li><li>
IT Systems Management: Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. You will oversee the racking system and ensure that all equipment is operational, facilitating smooth back-of-house operations.</li><li>
Store Services: You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.</li><li>
Omni Services Coordination: Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.</li><li>
Operational Efficiencies: Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.</li><li>
Compliance Oversight: Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.</li><li>
Team Leadership and Development: Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.</li><li>
General Support: Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.</li></ul> 
WHAT YOU WILL BRING:<ul><li>
High School Diploma or GED required</li><li>
3+ years&rsquo; experience in retail or customer service industry related profession</li><li>
Experience in operations or back of house preferred</li><li>
Proven ability to effectively lead and influence people; leadership experience preferred</li><li>
Process and detail oriented with a systematic approach to work</li><li>
You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions</li><li>
Availability to work open and closing shifts, weekends, and holidays</li><li>
Able to travel up to 10% for required meetings or training</li></ul> 
PREFERED ADDITIONAL EXPERIENCE:<ul><li>
1+ years previous experience in an Operations Lead or Manager role</li><li>
Experience directly supervising a team of 2+ employees</li><li>
Ability to work on the sales floor on weekends and as needed during the week</li><li>
Prior experience successfully streamlining operational and organizational processes</li><li>
Highly tech savvy with MS Office, Adobe, and AI tools</li></ul> 
The approximate pay range for this position is $60K - $65K/year plus annual bonus eligibility. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. 
It is our business imperative to remain a very inclusive workplace. 
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl&eacute;. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl&eacute; seeks such skilled and qualified individuals to share our mission where you&rsquo;ll join a cohort of others who have chosen to call Nestl&eacute; home. 
 
Nestl&eacute; Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. 
 
This position is not eligible for Visa Sponsorship. 
 
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. 
Job Requisition: 397578</div>

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