operations coordinator

EYE LEVEL  UAE A3 LEARNING CENTRE

Operation CoordinatorPosition Overview:We are seeking a proactive and detail-oriented Operation Coordinator to join our team. The successful candidate will play a key role in ensuring the seamless operation of our delivery services, working closely with various departments to guarantee timely and efficient deliveries to our customers.Key duties include:<ul><li>Managing operational schedules and ensuring efficient allocation and maintenance of bikes and SIM cards.</li><li>Handling rider affairs, order-related work issues, and processing pay slips.</li><li>Managing health insurance documentation, bike insurance, claims, Salik, fines, and RTA permit approvals.</li><li>Overseeing passport control, compliance checks, and coordinating with OB &amp; OP teams.</li><li>Communicating regularly with the operations team via email.</li><li>Handling box branding applications, renewals, cancellations, and managing bike branding approvals with RTA for aggregators.</li><li>Conducting exit interviews for departing riders.</li></ul>This role requires strong organizational skills, attention to detail, and the ability to work effectively under pressure. Experience in logistics, supply chain management, or a similar field is preferred.Qualifications:Diploma or Bachelor's Degree.Minimum of 2 years of experience in a similar role within the logistics or delivery industry.Strong understanding of delivery operations and customer service principles.Immediate Joining PreferredJob Type: Full-timeExperience:<ul><li>Delivery Industry: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Operations Coordinator

Advanced International Freight

Operations CoordinatorAdvanced Warehouse is a fast growing, full-service Third-Party Logistics (3PL), helping SMBs and global brands with E-Commerce fulfillment, Amazon FBA, big-box retailer distribution, and wholesale fulfillment with the backing of modern technology and our unique, boutique-like service level.To help excel our organization&rsquo;s growth, we&rsquo;re seeking an individual who&rsquo;s passionate and eager to learn the ropes of how retailers and wholesalers rely on 3PLs to manage and fulfill online orders as an Operations Coordinator by acting as the key liaison for client accounts.Key ResponsibilitiesOperations &amp; Logistics<ul><li>Process B2C orders including pick &amp; pack, label creation, and tracking updates.</li><li>Support inbound and outbound logistics coordination with the warehouse team.</li><li>Ensure data accuracy in WMS/ERP systems and report any discrepancies.</li><li>Understand 3PL operations basics (receiving, storage, returns, parcel and pallet handling).</li><li>Assist in resolving basic logistics or carrier-related issues.</li></ul>Customer Service &amp; Communication<ul><li>Serve as a point of contact for client logistics inquiries via phone and email.</li><li>Communicate order status updates and service notifications to clients.</li><li>Coordinate internally with warehouse and admin teams to resolve client issues.</li></ul>Order Management &amp; Inventory<ul><li>Enter, track, and update orders in ERP/WMS systems.</li><li>Monitor inventory levels and assist with periodic audits.</li><li>Notify supervisors of inventory shortages or discrepancies.</li></ul>Documentation &amp; Compliance<ul><li>Assist in preparing shipping documents (BOLs, packing lists, customs forms).</li><li>Follow established SOPs and ensure compliance with customer requirements.</li></ul>Billing Support<ul><li>Help generate service invoices based on agreed rates.</li><li>Assist with tracking billing communications and support payment follow-ups.</li></ul>Continuous Improvement Support<ul><li>Participate in identifying small process improvements for better efficiency.</li></ul>Assist in data collection for reporting operational KPIs.RequirementsEducation:<ul><li>High school diploma or equivalent required.</li><li>Associate or Bachelor's degree preferred (especially in Business, Logistics, or related fields).</li></ul>Experience:<ul><li>No prior experience required; willingness to learn and adapt is key.</li><li>Previous experience in logistics, customer service, or order processing is a plus.</li></ul>Skills:<ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and teamwork mindset.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Detail-oriented with strong problem-solving skills.</li><li>Proficient in Microsoft Office (Excel, Word, Outlook).</li></ul>Languages:<ul><li>English required.</li><li>Korean fluency preferred but not mandatory.</li></ul>Company Benefits&middot; Health, Dental, Vision Insurance &ndash; 100% coverage for you and family&middot; 401(K) with Company Match&middot; Free Daily Lunch Catering&middot; Annual performance-based incentives&middot; Certification Recognition Program&middot; Fitness Center Membership Subsidy ProgramWork Conditions&middot; Salary: Starting at $52,000 - $62,000 (based on experience)&middot; Full time On-Site Employment&middot; Location: Secaucus, NJ&middot; Hours: M-F, 8AM to 5PMJob Type: Full-timePay: $52,000.00 - $62,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?</li></ul>Language:<ul><li>Korean (Required)</li></ul>Ability to Commute:<ul><li>Secaucus, NJ 07094 (Required)</li></ul>Work Location: In person

Sandeep Enterprises

Job Description &ndash; Operations Coordinator (OC) Our OCs work proactively with the customer to ensure timely delivery of goods, acceptance at the customer end and prompt release of payment. The job of the OC will entail coordination with all departments, including Logistics, Accounts, Sales and with the OEM. The job of a OC comprises of the below activities:<ul><li>Providing excellent customer service (details given below)</li><li>Ensuring timely delivery of goods to the customer</li><li>Coordinating with the transporter for resolution of issues</li><li>Ensuring prompt acceptance of goods by customers through regular follow up vide phone and email</li><li>Getting payments released by regular follow ups</li><li>Developing professional relationships with customers for repeat business</li><li>Updating catalogues on GEM every week to avoid expiry</li><li>Updating prices on GEM every week to ensure L1 position</li><li>Uploading new catalogues on GEM</li><li>Following up with OEM/Manufacturers for documents/data required for offer submission</li><li>Maintaining records such as Order Status, Payment Status, Upcoming Bids, Pending Bids,</li></ul>Active Catalogues etcA OC is expected to be efficient and consistent at providing excellent customer service. CustomerService includes &ndash;<ul><li>Assisting customers in placing orders</li><li>Proactively providing updates to the customer regarding order status and delivery</li><li>Coordinating with the Logistics Service Provider for timely delivery</li><li>Resolving issues related to Logistics, Paperwork etc for smooth acceptance of goods</li><li>Helping customer understand the product and verify its functioning</li><li>Coordinating with Service Team for installation of goods (wherever applicable)</li><li>Providing any documents required for payment processing</li><li>Resolving any other queries raised by the customer</li></ul>Qualifications and Skills of Sales Executive:<ul><li>Good Communication Skills</li><li>Persuasive and Polite with Customers</li><li>Diligent in carrying out Routine Tasks</li><li>Multitasking</li><li>Coordinating Between Department</li></ul>Growth Plan:Operations Ops Manager - Coordinator Executive OperationsJob Type: Full-timePay: &#8377;12,000.00 - &#8377;15,000.00 per monthExperience:<ul><li>total work: 1 year (Required)</li></ul>Work Location: In person

NAFFCO Fire Fighting Equipment Safety Systems

Job Opening: Operations Coordinator Location: Doha, Qatar Company: NAFFCO Qatar Employment Type: Full-timeWe are seeking a proactive and detail-oriented Operations Coordinator with at least 2 years of experience to support our daily business operations. The ideal candidate will play a key role in ensuring smooth coordination across departments, maintaining operational efficiency, and supporting project execution.Key Responsibilities:<ul><li>Coordinate and monitor day-to-day operational activities.</li><li>Assist in planning and executing operational strategies.</li><li>Liaise with internal departments to ensure timely delivery of tasks.</li><li>Maintain documentation, reports, and records related to operations.</li><li>Support logistics, procurement, and scheduling activities.</li><li>Identify process improvements and contribute to operational efficiency.</li><li>Preparing Monthly Man-Hour Report</li><li>Managing and maintaining project-related documents in electronic format-organize including contracts, budget sheets, man-hour sheets, FSR, QCD reports, and checklists.</li><li>Updating actual man-hours for MFO and Maintenance Project to follow up with Engineers to ensure that the work is completed within the approved/budgeted man-hours</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>Minimum 2 years of experience in an operations or administrative role.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in MS Office and ERP systems.</li><li>Ability to work independently and in a team environment.</li></ul>Preferred Qualifications:<ul><li>Experience in construction, engineering, or facility management sectors.</li><li>Familiarity with project coordination and reporting tools.</li><li>Immediate availability is a plus</li><li>With valid transferrable QID or NOC</li></ul>How to Apply:Send your updated CV to recruitment@naffco.com or najergubat.hh@outlook.com with the subject line: &ldquo;Application &ndash; Operations Coordinator&rdquo;Job Type: Full-time

Repair Pro Technical Services LLC

URGENTLY REQUIRED(FEMALE PREFERRED)We are looking for a proactive and organized Operations Coordinator to support daily business activities and ensure smooth workflow across departments. The ideal candidate will assist in planning, coordinating, and improving operational processes to enhance efficiency and productivity.Key Responsibilities:<ul><li>Coordinate day-to-day operational tasks and logistics</li><li>Monitor project timelines and ensure deadlines are met</li><li>Liaise between departments to facilitate communication and workflow</li><li>Maintain records, reports, and operational documentation</li><li>Identify areas for process improvement and support implementation</li></ul>Requirements:<ul><li>Strong organizational and multitasking skills</li><li>Excellent communication and problem-solving abilities</li><li>Proficiency in MS Office and business management tools</li></ul>Should be ready to join immediately.Job Type: Full-time

ECCO Gulf Majorel Qatar

<div><h2 class="jobSectionHeader">Position Summary</h2>

The operations Coordinator is responsible for supporting and coordinating the day-to-day operational activities of the Contact Centre. The role ensures the contact centre operates efficiently, meets service level targets, and delivers a high standard of citizen/customer service in line with the Ministry&rsquo;s objectives. The coordinator acts as the bridge between frontline agents, supervisory management and supporting functions (e.g., workforce planning, quality assurance, IT, training).
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<ul>
<li>Monitor and coordinate the contact centre workflows: call volumes, email/chat enquiries, service level agreements (SLAs), agent schedules and shift adherence.
</li>
<li>Support the forecasting and scheduling of agents, in coordination with workforce planning, to meet required staffing levels and minimise idle time or over-utilisation.
</li>
<li>Track, collect and analyse operational data (e.g., call volumes, average handle time, abandon rate, first-contact resolution) and prepare regular reports for management with actionable insights.
</li>
<li>Assist in the revision and implementation of standard operating procedures (SOPs), process flows and contact centre policies to improve efficiency and quality of service.
</li>
<li>Provide operational support to team leads and agents: respond to escalations, assist with real-time monitoring (e.g., queue statuses, service-level breaches), and ensure escalation protocols are followed.
</li>
<li>Liaise with other departments (IT, training, quality, CRM/system support) to ensure that tools, systems and resources used by the contact centre are functioning correctly and are optimised.
</li>
<li>Contribute to quality assurance and continuous improvement initiatives: review agent performance metrics, identify training needs, highlight process gaps and propose solutions.
</li>
<li>Maintain and update operational documentation, logs and dashboards; ensure accuracy and timeliness of data.
</li>
<li>Ensure compliance with relevant guidelines, regulations and confidentiality requirements (particularly given the public sector / governmental environment).
</li>
<li>Support ad-hoc projects related to contact centre enhancements (e.g., new channel integration, self-service implementation, automation) as required by the Ministry.
</li>
</ul>Minimum Requirements:
<ul>
<li>Bachelor&rsquo;s degree in business administration, Management, Communications, or related field.
</li>
<li>3-5 years of experience in a contact centre operations role (public sector or large service organisation preferred).
</li>
<li>Experience working with operational metrics, dashboards and reporting.
</li>
<li>Strong knowledge of contact centre systems and tools (e.g., CRM, telephony, workforce management software) is an advantage.</li></ul></div>

ECCO Gulf WLL

<div>
 Position Summary
 
 
 The operations Coordinator is responsible for supporting and coordinating the day-to-day operational activities of the Contact Centre. The role ensures the contact centre operates efficiently, meets service level targets, and delivers a high standard of citizen/customer service in line with the Ministry&rsquo;s objectives. The coordinator acts as the bridge between frontline agents, supervisory management and supporting functions (e.g., workforce planning, quality assurance, IT, training).
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and coordinate the contact centre workflows: call volumes, email/chat enquiries, service level agreements (SLAs), agent schedules and shift adherence.
 </li>
 <li>
 Support the forecasting and scheduling of agents, in coordination with workforce planning, to meet required staffing levels and minimise idle time or over-utilisation.
 </li>
 <li>
 Track, collect and analyse operational data (e.g., call volumes, average handle time, abandon rate, first-contact resolution) and prepare regular reports for management with actionable insights.
 </li>
 <li>
 Assist in the revision and implementation of standard operating procedures (SOPs), process flows and contact centre policies to improve efficiency and quality of service.
 </li>
 <li>
 Provide operational support to team leads and agents: respond to escalations, assist with real-time monitoring (e.g., queue statuses, service-level breaches), and ensure escalation protocols are followed.
 </li>
 <li>
 Liaise with other departments (IT, training, quality, CRM/system support) to ensure that tools, systems and resources used by the contact centre are functioning correctly and are optimised.
 </li>
 <li>
 Contribute to quality assurance and continuous improvement initiatives: review agent performance metrics, identify training needs, highlight process gaps and propose solutions.
 </li>
 <li>
 Maintain and update operational documentation, logs and dashboards; ensure accuracy and timeliness of data.
 </li>
 <li>
 Ensure compliance with relevant guidelines, regulations and confidentiality requirements (particularly given the public sector / governmental environment).
 </li>
 <li>
 Support ad-hoc projects related to contact centre enhancements (e.g., new channel integration, self-service implementation, automation) as required by the Ministry.
 
 
 </li>
 </ul>
 
 Minimum Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in a contact centre operations role (public sector or large service organisation preferred).
 </li>
 <li>
 Experience working with operational metrics, dashboards and reporting.
 </li>
 <li>
 Strong knowledge of contact centre systems and tools (e.g., CRM, telephony, workforce management software) is an advantage.
 </li>
 </ul>
</div>

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