operations director

Confidential Government

<div>
 
 
 Role Overview
 
 
 
 We are seeking an experienced
 
 Executive Director of Human Capital Operations
 
 to lead and oversee all HR operational functions across a large and dynamic workforce. This role is responsible for ensuring the effective delivery of payroll, employee relations, HR administration, workforce operations, and employee services while maintaining operational excellence and compliance.
 
 
 The successful candidate will have extensive experience managing HR operations for large employee populations and a strong understanding of workforce governance, employee lifecycle management, payroll operations, and employee relations within complex organizations.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and oversee all Human Capital Operations functions, including Payroll, Employee Relations, Personnel Administration, and Employee Services.
 </li>
 <li>
 Ensure the accurate and timely execution of payroll processes and compliance with labor regulations and organizational policies.
 </li>
 <li>
 Develop and implement scalable HR operational frameworks capable of supporting large employee populations.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), operational KPIs, and governance standards across HR Operations.
 </li>
 <li>
 Oversee employee lifecycle processes including onboarding, contract administration, transfers, promotions, leave management, and offboarding.
 </li>
 <li>
 Lead employee relations initiatives and ensure the effective resolution of employee cases and workplace matters.
 </li>
 <li>
 Partner with HR Centers of Excellence and business leaders to ensure operational alignment and workforce effectiveness.
 </li>
 <li>
 Drive process optimization, automation, and continuous improvement initiatives across HR Operations.
 </li>
 <li>
 Ensure data integrity, reporting accuracy, and workforce compliance across HR systems.
 </li>
 <li>
 Manage and develop high-performing HR Operations teams.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
 </li>
 <li>
 Master's degree preferred.
 </li>
 <li>
 
 12+ years of progressive Human Resources experience, including at least 5 years in a senior HR Operations leadership role.
 
 </li>
 <li>
 Proven experience managing HR Operations for organizations with
 
 3,000+ employees
 
 .
 </li>
 <li>
 Extensive experience overseeing payroll operations, employee relations, and personnel administration.
 </li>
 <li>
 Strong knowledge of labor laws, HR governance, compliance, and workforce administration.
 </li>
 <li>
 Experience supporting large-scale workforces, preferably within education, public sector, or labor-intensive organizations.
 </li>
 <li>
 Demonstrated success in establishing operational controls, service delivery models, and HR process improvements.
 </li>
 <li>
 Strong leadership, stakeholder management, and problem-solving capabilities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 
 Experience supporting large teacher populations, school networks, universities, or education organizations.
 
 
 Experience managing HR Operations during periods of rapid workforce growth and high-volume recruitment.
 
 
 Exposure to workforce planning and performance governance frameworks is considered an advantage.
 
 
 
 
 
 
 Key Competencies
 
 
 
 HR Operations Leadership
 
 
 Payroll Management
 
 
 Employee Relations
 
 
 Workforce Administration
 
 
 HR Governance &amp; Compliance
 
 
 Operational Excellence
 
 
 HR Service Delivery
 
 
 Process Improvement &amp; Automation
 
 
 Workforce Analytics
 
 
 Stakeholder Management
 
</div>

HC Operations Executive Director

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role purpose
 
 
 
 The Director, Station Operations is a key role for our DFW Station and responsible for oversight of one of Menzies Aviation&rsquo;s largest Operations. This role, working with the station leadership ensures Menzies Aviation delivers safe, consistent and quality service in our Ground Handling, and the overall success of our operations. The Director will be responsible for ensuring compliance with all Regulatory, Airport, Customer and Internal standards, and delivering high-quality services to multiple domestic and International Airlines. The successful candidate must have the ability to run a business in a challenging environment, while maintaining strict Menzies safety standards and Corporate Governance and meeting financial targets.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Fully responsible for all aspects of the station Ramp operations. Services offered at the station include, Passenger &amp; Ramp Handling, GSE Maintenance, Aircraft Cleaning.
 </li>
 <li>
 Fully accountable for ensuring our customers operational needs are met, exceeding overall station goals and revenue targets.
 </li>
 <li>
 Fully accountable for the compliance with Corporate Governance, legal and quality aspects of Menzies&rsquo; business.
 </li>
 <li>
 Leading and working with the senior team to maintain and enhance appropriate, effective safety &amp; security systems, risk assessments, periodical inspections &amp; audits, operational training programs, planning, operational processes and service delivery.
 </li>
 <li>
 Regularly interacts with customers to promote the station and to measure the level of customer satisfaction. Uses customer feedback to constantly develop and improve capabilities and processes.
 </li>
 <li>
 Responsible for maximizing the stations performance by strategically aligning resources.
 </li>
 <li>
 Implementation of the company policies and procedures, promoting sound safety, security and people management practice.
 </li>
 <li>
 Promoting and driving a &lsquo;safety first&rsquo; culture through all levels of the organization.
 </li>
 <li>
 Ensure the business unit remains fully compliant with internal standards and all relevant industry, regulatory and state legislated requirements.
 </li>
 <li>
 Lead and motivate hard working teams to deliver excellent quality and productivity.
 </li>
 <li>
 Directing and motivating Managers to achieve agreed targets and proactively identifies and actions areas of continued development.
 </li>
 <li>
 Safety and security are the responsibility of each employee.
 
 
 </li>
 </ul>
 
 Safety, Security, Wellbeing and Compliance
 
 
 
 You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree required or postgraduate Degree preferred.
 </li>
 <li>
 Proven leadership and people management skills
 </li>
 <li>
 Experience in business development, sales and commercial negotiation &amp; pricing.
 </li>
 <li>
 Wide ranging general management experience, with some years of senior management experience.
 </li>
 <li>
 Extensive management and/or support service experience, preferably in a ground handling, aviation or logistics environment.
 </li>
 <li>
 Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels.
 </li>
 <li>
 Interpersonal skills: Independence, decisiveness and the ability to work accurately and independent of immediate support. Able to influence, engage and motivate at all levels.
 </li>
 <li>
 Flexible, determined to succeed and self-motivated.
 </li>
 <li>
 All applicants must hold requisite employment authority to work in the USA.
 </li>
 <li>
 Fluent in English.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 <ul>
 <li>
 Extensive management and/or support service experience, preferably in a ground handling, aviation or logistics environment.
 </li>
 <li>
 Wide ranging general management experience, with some years of senior management experience
 
 
 </li>
 </ul>
 
 Compensation:
 
 $140,000
 
 
 
 Diversity
 
 
 
 Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
 
 
 Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
 
 
 
 Application Instructions
 
 
 
 Is this role ticking all the boxes for you? If so, please click apply now!
</div>

Director, Station Operations

Healthy Kids Extended Day Program

<div>Description:

We are seeking a Regional Director to lead operations across 10+ school-based childcare programs in Dutchess and Westchester County. This is a multi-site leadership role responsible for staffing, compliance, program performance, and regional growth.
This is not a single-site position. You will oversee multiple locations, lead site directors, and ensure programs are running safely, smoothly, and successfully across your region.
This is a highly hands-on, field-based role for someone who thrives in fast-paced environments, enjoys solving problems in real time, and can lead teams across multiple locations. Location &amp; Structure<ul><li>
Location: Headquarters, 2 Summit Court, Fishkill, NY 12524</li><li>
Territory: Dutchess County and Westchester County, NY (multiple program sites)</li><li>
Salary: $65,000 &ndash; $70,000 annually 
(This role offers strong growth potential as the organization continues to expand.)</li><li>
Reports To: Executive Director</li><li>
Direct Reports: Site Directors and program staff</li></ul>
Featured Benefit: Employer-Paid Childcare
Healthy Kids Programs provides childcare for school-age children (ages 5&ndash;12) enrolled in our program on the days and during the hours you work. Employer contributions cover the cost of care, so you can focus on your job while your child participates in a safe, structured, and engaging program, all without needing to arrange outside care.
Why Join Healthy Kids Programs?<ul><li>
Lead operations across 10+ active childcare sites</li><li>
Be part of a fast-growing, mission-driven organization (Inc. 5000 recognized)</li><li>
Work closely with a supportive leadership team</li><li>
Make a direct impact on children, families, and school communities</li><li>
Access strong benefits, including employer-paid childcare and professional development</li></ul>
What You&rsquo;ll Be Responsible For<ul><li>
Own the performance of 10+ licensed before/after school and summer camp programs</li><li>
Recruit, train, and support Site Directors and staff</li><li>
Ensure programs are fully staffed, in ratio, and compliant with OCFS regulations</li><li>
Manage staffing coverage, payroll, and regional operations</li><li>
Conduct regular site visits, coaching, and performance management</li><li>
Build strong relationships with school partners, families, and communities</li><li>
Support enrollment growth through outreach and engagement</li><li>
Partner on new site launches and regional expansion</li></ul>
What This Role Looks Like Day-to-Day<ul><li>
Visiting multiple sites each week and coaching leaders in real time</li><li>
Addressing staffing gaps and ensuring coverage across locations</li><li>
Solving operational challenges quickly and effectively</li><li>
Supporting site leaders through performance and team development</li><li>
Monitoring enrollment and adjusting strategies to meet goals</li></ul>
What Success Looks Like<ul><li>
Programs consistently operating in ratio and in compliance</li><li>
Strong, stable leadership teams across sites</li><li>
High-quality program execution and staff engagement</li><li>
Enrollment targets met and sustained</li><li>
Strong relationships with school partners and families</li></ul>
What It Takes to Succeed<ul><li>
Ability to manage multiple priorities and locations at once</li><li>
Confidence making decisions in fast-paced, real-time situations</li><li>
Strong leadership presence in the field</li><li>
Willingness to be hands-on and visible across sites</li><li>
Comfort navigating staffing and operational challenges</li></ul>
Requirements:

Qualifications (Strongly Preferred)<ul><li>
Associate&rsquo;s degree or higher in Early Childhood Education, Education, Child Development, or a related field preferred.</li><li>
Minimum of 5 years of leadership or supervisory experience in childcare, youth development, or education settings.</li><li>
Experience working for a multi-site childcare or youth-serving organization, preferably within a for-profit or growth-oriented environment.</li><li>
Experience overseeing multiple sites, programs, or teams</li><li>
Background in:
<ul><li>school-age childcare</li>
<li>youth programs</li>
<li>or multi-site service operations</li>
</ul></li><li>Experience managing staffing, scheduling, and program performance</li><li>
Knowledge of NY OCFS regulations</li><li>
Experience with systems such as Paylocity and Playground</li><li>
Strong communication, leadership, and organizational skills</li><li>
Ability to travel regularly between sites</li><li>
Valid driver&rsquo;s license</li></ul>
Benefits<ul><li>
Employer-paid childcare for children enrolled in our program, available during the days and hours you are scheduled to work</li><li>
Medical, dental, and vision coverage</li><li>
AFLAC Supplemental Plans</li><li>
401(k) retirement plan for eligible employees</li><li>
Paid Holidays, PTO, and sick time</li><li>
On-Demand Pay</li><li>
Career development and growth opportunities</li></ul>
About Healthy Kids Programs
Healthy Kids Programs is a rapidly growing provider of Early Learning, Before &amp; After School, and Summer Camp programs, serving over 100 locations across New York. We are a certified benefit corporation committed to high-quality, accessible childcare and meaningful career pathways for our team. Recognized on Inc. 5000&rsquo;s Fastest-Growing Companies, we offer a collaborative, mission-driven workplace where leaders are empowered to grow, innovate, and make a real impact.
This is a high-impact leadership opportunity for a motivated professional ready to shape regional programs, support teams, and help expand Healthy Kids Programs&rsquo; mission across New York.
Learn more about working with us: https://www.healthykidsprograms.com/workwithus
Healthy Kids Programs is an equal opportunity employer. We are committed to fostering diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.</div>

Regional Director – Multi-Site Operations (School-Based Childcare)

Oscar Health

<div>Hi, we're Oscar. We're hiring a Director to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves&mdash;one that behaves like a doctor in the family.

About the role:

The Director, Provider Operations builds, scales and optimizes Oscar's provider data management, contracting, and credentialing processes. This role is responsible for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar's capabilities in serving members and providers. The role does this by working with partners and stakeholders cross-functionally to take ideas from vision to implementation.

You will report into the Vice President, Network Operations.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $163,944 - $215,176 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:
<h4 class="jobSectionHeader">
Strategic Leadership &amp; Team Development</h4>
<ul><li>Provide strategic leadership and operational oversight for the end-to-end provider data lifecycle, ensuring the precise and timely execution of provider credentialing, contract loading, and daily data management.</li>
<li>Lead, coach, and develop a high-performing, multi-tiered team of managers and individual contributors; foster a culture of continuous learning, accountability, and psychological safety.</li>
<li>Establish clear organizational structure, governance, and support systems that shield the team from distractions and empower them to execute key strategic initiatives.</li>
<li>Act as a trusted, collaborative partner to Product, Tech, Markets, and Clinical Operations to design, build, and deliver next-generation provider operations capabilities that support aggressive company growth and market expansion targets.</li>
</ul><h4 class="jobSectionHeader">Operational Excellence &amp; Scalability</h4>
<ul><li>Architect and implement foundational, industry-standard processes and data models that allow the provider data and contracting infrastructure to scale seamlessly alongside the business.</li>
<li>Champion the adoption of industry best practices to ensure all operational processes and internal tools are highly extensible, efficient, and integrated with modern technology stacks.</li>
<li>Lead the team in surface-level and deep-dive diagnostics to identify data, process, and technology bottlenecks. Establish robust KPIs and monitoring dashboards to proactively flag operational issues, leveraging these insights to maintain our standing as a leading health plan.</li>
</ul><h4 class="jobSectionHeader">Efficiency, Automation &amp; Compliance</h4>
<ul><li>Identify and execute opportunities for automation (e.g., RPA, AI integrations) across mature, stable workflows to replace manual intervention, reduce turnaround times, and eliminate human error.</li>
<li>Drive administrative expense savings and optimize total cost of care by identifying and executing on process improvements, technical tooling investments, offshore resource optimization, and strategic vendor partnerships.</li>
<li>Guarantee 100% compliance with all applicable state and federal laws, regulatory mandates (e.g., No Surprises Act, CMS requirements), and accreditation standards (NCQA).</li>
<li>Adapt to evolving business needs by leading critical ad-hoc initiatives and specialized projects as assigned.</li>
</ul>
Requirements:
<ul>
<li>A bachelor's degree or 5+ years of operating experience</li>
<li>10+ years of work in operations, health insurance, data analysis and/or consulting</li>
<li>5+ years of experience building, coaching and developing operational teams</li>
<li>5+ years experience with network operations, provider data management and contracting processes</li>
<li>5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders</li>
<li>5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures</li>
<li>5+ years of experience using data to influence business decisions</li>
<li>5+ years of experience program management</li>
</ul>
Bonus points:
<ul>
<li>Proven history of managing high-impact initiatives and pitching complex business cases to secure alignment from executive leadership.</li>
<li>Proficiency in SQL, Lean Six Sigma, or other process improvement methodologies</li>
<li>Deep understanding of data architecture and optimizing data management workflows</li>
<li>Direct experience operating within service-oriented organizational structures</li>
<li>Comprehensive knowledge of NCQA credentialing, CMS standards, and the No Surprises Act.</li>
<li>Prior success in deploying or refining enterprise-level MDM or Provider Data Management systems.</li>
<li>Demonstrated ability to apply AI, RPA, or data analytics to improve roster accuracy and processing speed.</li>
<li>Background in leading distributed teams and overseeing external BPO or vendor partnerships.</li>
</ul><div>
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.</div></div>

Director, Provider Operations

Indiana Innovation Institute

Director of Executive OperationsApplied Research Institute (ARI)Indianapolis Area, Indiana Full-time On-site / HybridAbout ARIThe Applied Research Institute is a 501(c)(3) nonprofit advancing national and economic security through applied research, partnership, and strategic engagement across government, industry, and academia. As ARI scales its mission and footprint, the CEO is seeking a high-capacity operator to serve as a force multiplier for executive priorities.Position SummaryThe Director of Executive Operations is a hybrid role blending the rigor of business operations with the responsiveness of executive support. The Director reports to the CEO and works as a business partner to manage the operational machinery around the executive office, anticipating needs before they arise, and working laterally across the organization to drive strategic execution.The ideal candidate thinks like a business operator, executes like a seasoned chief of staff, and carries the discretion and polish required to represent the CEO in a sensitive, mission-driven environment.Key ResponsibilitiesStrategic Execution &amp; Cross-Functional Coordination<ul><li>Track strategic priorities and follow through on commitments, ensuring action items move to completion across the organization.</li><li>Work across all levels&mdash;from senior leadership to program staff&mdash;to align execution with the CEO&rsquo;s intent.</li><li>Proactively identify issues, risks, and opportunities that warrant CEO engagement, and frame them with context and recommended paths forward.</li><li>Serve as a trusted liaison between the CEO and internal and external stakeholders.</li></ul>Executive Operations &amp; Scheduling<ul><li>Own and optimize the CEO&rsquo;s calendar, balancing competing priorities and protecting time for strategic work.</li><li>Coordinate complex scheduling across internal leaders, external partners, government officials, and board members.</li><li>Triage incoming requests, correspondence, and commitments&mdash;surfacing what requires the CEO&rsquo;s direct attention and handling or routing the rest.</li></ul>Meeting &amp; Engagement Readiness<ul><li>Anticipate the CEO&rsquo;s needs for meetings, briefings, and public engagements.</li><li>Prepare and assemble supporting content&mdash;briefing materials, talking points, draft remarks for speeches and panels, and background research.</li><li>Ensure the CEO is fully prepared for each engagement with the right information at the right time.</li></ul>Travel &amp; Logistics<ul><li>Plan and manage domestic (and occasional sensitive or secure) travel logistics end to end.</li><li>Anticipate on-the-ground needs and contingencies, coordinating itineraries that maximize efficiency and minimize friction.</li></ul>QualificationsRequired<ul><li>7+ years in operations, chief of staff, executive support, or a comparable role supporting a senior executive&mdash;ideally in a fast-paced or mission-driven environment.</li><li>Demonstrated ability to operate with a business operations mindset&mdash;prioritization, project management, and systems thinking&mdash;rather than purely administrative execution.</li><li>Exceptional judgment and discretion handling sensitive and confidential matters.</li><li>Strong written communication, including the ability to draft remarks, briefings, and executive correspondence.</li><li>Proven ability to influence and coordinate across an organization without direct authority.</li><li>Comfort with ambiguity, shifting priorities, and a high-tempo executive office.</li><li>Ability to obtain and maintain a U.S. security clearance (current clearance a plus).</li></ul>Preferred<ul><li>Experience in government, national security, defense, nonprofit, or GovCon environments.</li><li>Familiarity with the rhythms of board governance and external stakeholder engagement.</li><li>Experience preparing executives for public-facing engagements, panels, and speaking events.</li></ul>Attributes for Success<ul><li>Anticipatory &mdash; sees around corners and acts before being asked.</li><li>Discreet &mdash; a trusted confidant who handles sensitive matters with integrity.</li><li>Adaptable &mdash; thrives amid changing priorities and competing demands.</li><li>Execution-oriented &mdash; turns intent into outcomes and closes loops reliably.</li><li>Relationship-savvy &mdash; builds trust quickly across all levels of the organization.</li></ul>Salary:$100,000.00-$115,000.00/yr depending on experienceBenefits:<ul><li>401k (ARI provides 5% non-elective Employee Eligible Compensation, as well as providing an elective Safe Harbor match of up to 4% of Employee Contribution)</li><li>Health, Dental, and Vision insurance coverage. IN3 pays 90% of plan costs for individuals and 80% for families</li><li>Employer-provided short-term, long-term disability, and life insurance</li><li>4 weeks PTO to start, 5 weeks after 2 years consecutive employment; 10 sick days in addition to PTO</li><li>14 company holidays</li><li>Flexible schedule, including the possibility of a full-remote position for highly qualified candidates</li></ul>To apply: Please email your resume to hr@theari.us and reference H26-006Pay: $100,000.00 - $115,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Director of Executive Operations

Matador Distributing

<div><h2 class="jobSectionHeader">Job Summary</h2>
The Director of Distribution is a strategic, infrastructure-oriented role focused on building and maintaining the tools, systems, and tracking frameworks that enable field execution across the organization. Operating primarily behind the scenes, this role works closely with JECO Corporate to develop the operational resources that GSMs, RSMs, and distribution teams depend on to perform at a high level.
The Director of Distribution serves as a key extension of the VP of Sales &amp; Distribution&rsquo;s leadership, supporting GSMs in building and presenting business plans and helping to bridge operational execution and strategic planning across the division. This role does not manage field teams directly but plays a critical role in equipping those teams with the infrastructure they need to succeed.
Duties &amp; Responsibilities<ul><li>
Designs, builds, and maintains operational tools and tracking systems that support field execution across all divisions.</li><li>
Partners with JECO Corporate to develop resources, reporting frameworks, and infrastructure that enable GSMs and RSMs to manage their markets effectively.</li><li>
Supports GSMs in the development and presentation of annual business plans, ensuring alignment with divisional and organizational goals.</li><li>
Monitors execution metrics and KPIs across the distribution network, identifying gaps and working cross-functionally to develop solutions.</li><li>
Builds and maintains reporting dashboards and performance tracking tools that provide leadership with real-time visibility into field execution.</li><li>
Collaborates with the VP of Sales &amp; Distribution to translate strategic priorities into operational systems and processes.</li><li>
Develops and maintains a working knowledge of DSD technology platforms including Encompass, WingTips, and related tools to ensure systems are being utilized effectively across the organization.</li><li>
Supports the rollout of new programs, initiatives, and organizational changes by building the operational infrastructure needed for successful execution.</li><li>
Identifies opportunities to improve efficiency, reduce friction, and increase accountability within the distribution operation.</li><li>
Manages project timelines and deliverables for key distribution-related initiatives, ensuring completion on time and to specifications.</li><li>
Prepares and presents operational analyses, summaries, and recommendations to senior leadership.</li><li>
Performs other related duties as assigned.</li></ul><h2 class="jobSectionHeader">
Required Skills &amp; Abilities</h2><ul><li>
Excellent verbal and written communication skills.</li><li>
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Excellent time management skills with a proven ability to manage multiple priorities and meet deadlines.</li><li>
Strong cross-functional collaboration skills; ability to work effectively across departments and levels of the organization.</li><li>
Ability to build and maintain operational tools, reporting frameworks, and tracking systems.</li><li>
Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.</li><li>
Working knowledge of DSD technology platforms such as Encompass and WingTips preferred.</li><li>
Ability to work independently and drive projects to completion without direct oversight.</li><li>
Current driver&rsquo;s license with clean driving record.</li><li>
Must be at least 21 years of age.</li></ul>
Physical Requirements<ul><li>
Repeatedly lifting 25 pounds including overhead.</li><li>
Ability to stand and walk frequently.</li><li>
Prolonged periods sitting at a desk and working on a computer.</li></ul>
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Business, Operations, or related field; 5 years of relevant experience in lieu of education.</li><li>
At least three years of experience in distribution, operations, or a related field within the beverage industry preferred.</li><li>
Knowledge of the DSD beverage distribution model strongly preferred.</li><li>
Experience building operational tools, reporting systems, or business planning frameworks preferred.</li><li>
Project management certifications are highly desirable.</li></ul>
Compensation &amp; Benefits<ul><li>
401k with 4% company match.</li><li>
Medical, dental, and vision coverage.</li><li>
Company paid life insurance.</li><li>
Paid time off after introductory period.</li><li>
Paid company holidays.</li><li>
Company provided phone.</li></ul>
#matadordist</div>

Director of Distribution

<div>Hi, we're Oscar. We're hiring a Director to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves&mdash;one that behaves like a doctor in the family.

About the role:

The Director, Provider Operations builds, scales and optimizes Oscar's provider data management, contracting, and credentialing processes. This role is responsible for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar's capabilities in serving members and providers. The role does this by working with partners and stakeholders cross-functionally to take ideas from vision to implementation.

You will report into the Vice President, Network Operations.

Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $147,549 - $$193,658 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:
<h4 class="jobSectionHeader">
Strategic Leadership &amp; Team Development</h4>
<ul><li>Provide strategic leadership and operational oversight for the end-to-end provider data lifecycle, ensuring the precise and timely execution of provider credentialing, contract loading, and daily data management.</li>
<li>Lead, coach, and develop a high-performing, multi-tiered team of managers and individual contributors; foster a culture of continuous learning, accountability, and psychological safety.</li>
<li>Establish clear organizational structure, governance, and support systems that shield the team from distractions and empower them to execute key strategic initiatives.</li>
<li>Act as a trusted, collaborative partner to Product, Tech, Markets, and Clinical Operations to design, build, and deliver next-generation provider operations capabilities that support aggressive company growth and market expansion targets.</li>
</ul><h4 class="jobSectionHeader">Operational Excellence &amp; Scalability</h4>
<ul><li>Architect and implement foundational, industry-standard processes and data models that allow the provider data and contracting infrastructure to scale seamlessly alongside the business.</li>
<li>Champion the adoption of industry best practices to ensure all operational processes and internal tools are highly extensible, efficient, and integrated with modern technology stacks.</li>
<li>Lead the team in surface-level and deep-dive diagnostics to identify data, process, and technology bottlenecks. Establish robust KPIs and monitoring dashboards to proactively flag operational issues, leveraging these insights to maintain our standing as a leading health plan.</li>
</ul><h4 class="jobSectionHeader">Efficiency, Automation &amp; Compliance</h4>
<ul><li>Identify and execute opportunities for automation (e.g., RPA, AI integrations) across mature, stable workflows to replace manual intervention, reduce turnaround times, and eliminate human error.</li>
<li>Drive administrative expense savings and optimize total cost of care by identifying and executing on process improvements, technical tooling investments, offshore resource optimization, and strategic vendor partnerships.</li>
<li>Guarantee 100% compliance with all applicable state and federal laws, regulatory mandates (e.g., No Surprises Act, CMS requirements), and accreditation standards (NCQA).</li>
<li>Adapt to evolving business needs by leading critical ad-hoc initiatives and specialized projects as assigned.</li>
</ul>
Requirements:
<ul>
<li>A bachelor's degree or 5+ years of operating experience</li>
<li>10+ years of work in operations, health insurance, data analysis and/or consulting</li>
<li>5+ years of experience building, coaching and developing operational teams</li>
<li>5+ years experience with network operations, provider data management and contracting processes</li>
<li>5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders</li>
<li>5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures</li>
<li>5+ years of experience using data to influence business decisions</li>
<li>5+ years of experience program management</li>
</ul>
Bonus points:
<ul>
<li>Proven history of managing high-impact initiatives and pitching complex business cases to secure alignment from executive leadership.</li>
<li>Proficiency in SQL, Lean Six Sigma, or other process improvement methodologies</li>
<li>Deep understanding of data architecture and optimizing data management workflows</li>
<li>Direct experience operating within service-oriented organizational structures</li>
<li>Comprehensive knowledge of NCQA credentialing, CMS standards, and the No Surprises Act.</li>
<li>Prior success in deploying or refining enterprise-level MDM or Provider Data Management systems.</li>
<li>Demonstrated ability to apply AI, RPA, or data analytics to improve roster accuracy and processing speed.</li>
<li>Background in leading distributed teams and overseeing external BPO or vendor partnerships.</li>
</ul><div>
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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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