operations director

Arabian Ethicals Company

<div><b>Company Description</b><p><br>
Established in 1977, Arabian Ethicals takes pride in being a top healthcare player in the UAE. As the exclusive representative and distributor of many multinational pharmaceutical, consumer, and veterinary products in the UAE, the Company serves over 2,000 pharmacies, 150 hospitals, 600 hypermarkets, supermarkets and specialty stores, in addition to more than 100 veterinary clinics and farms.</p><b><br>
Job Description</b><p><br>
This is a high-impact, cross-functional Director-level leadership role for an experienced operations professional ready to own end-to-end distribution performance in a regulated healthcare environment. The incumbent will define and execute the operational strategy that keeps products moving safely, compliantly and efficiently &mdash; from warehouse to patient&mdash; across pharmaceutical, healthcare, animal health and consumer distribution (GDP-regulated). Working closely with sales, market access, business development, regulatory and finance teams, the role builds the operational infrastructure that enables growth while upholding the highest standards of GDP compliance, cold chain integrity and service excellence. The role requires flexibility and willingness to travel across sites and, where applicable, to regulatory authority locations. The incumbent will be required to continuously improve operational efficiency.</p><p><b>
Operational Strategy &amp; Leadership</b></p><ul><li>
Define and execute a 3-year operations strategy aligned to business growth and regulatory obligations.</li><li>
Lead transformation programmes to improve efficiency, scalability, and service across the distribution network.</li><li>
Drive a culture of continuous improvement, operational discipline, and safety-first thinking.</li><li>
Act as the operational voice at the leadership table &mdash; translating business goals into executable plans.</li></ul><p><b>
Pharma Supply Chain &amp; Logistics &amp; Procurement Management</b></p><ul><li>
Oversee warehousing, inventory management, transportation, and last-mile distribution for pharmaceutical and healthcare products.</li><li>
Ensure rigorous GDP-compliant handling, storage, and transportation protocols across all facilities.</li><li>
Manage cold chain operations for temperature-sensitive products, including serialisation and traceability requirements.</li><li>
Own demand planning, forecasting accuracy, and stock availability to prevent stockouts or expiry losses.</li><li>
Manage the direct and indirect procurement processes, develop and maintain relationships with 3PL partners, freight forwarders, and regulatory-approved logistics vendors.</li></ul><p><b>
Regulatory Compliance &amp; Quality</b></p><ul><li>
Ensure full compliance with GDP (Good Distribution Practice) guidelines and local regulatory authority requirements.</li><li>
Maintain all distribution licenses, certifications, and regulatory filings; proactively manage renewals and audits.</li><li>
Lead internal compliance audits and manage regulatory inspections with professionalism and preparedness.</li><li>
Implement and maintain SOPs across warehousing, cold chain, recalls, and adverse event reporting.</li><li>
Oversee quality management systems (QMS) and deviation/CAPA processes.</li></ul><p><b>
P&amp;L and Cost Management</b></p><ul><li>
Own operational budgets and drive cost optimisation without compromising compliance or service quality.</li><li>
Track and improve cost-to-serve, inventory turnover, shrinkage, and logistics unit economics.</li><li>
Identify and execute margin enhancement initiatives through vendor negotiation, route optimisation, and productivity gains.</li><li>
Deliver regular financial performance reporting to the AEC GM.</li></ul><p><b>
Process Excellence &amp; Digital Transformation</b></p><ul><li>
Implement best-in-class SOPs and leverage ERP platform to drive operational visibility.</li><li>
Lead the adoption of digital tools &mdash; including data analytics, serialisation platforms, and automation &mdash; across distribution operations.</li><li>
Ensure all systems and processes are audit-ready and aligned to regulatory expectations at all times.</li></ul><p><b>
Team Leadership &amp; Development</b></p><ul><li>
Lead, and develop a high-performing operations team across warehousing, logistics, compliance, and planning functions.</li><li>
Establish clear KPIs, performance management frameworks, and succession plans.</li><li>
Foster a culture of accountability, collaboration, psychological safety, and operational excellence.</li><li>
Coach and mentor functional managers to build organisational depth and capability.</li></ul><p><b>
Commercial &amp; Customer Alignment</b></p><ul><li>
Partner closely with commercial teams to align operational capacity with sales growth plans and customer commitments.</li><li>
Own SLA delivery &mdash; OTIF, order accuracy, returns management &mdash; as a commercial differentiator.</li><li>
Represent operations in key customer meetings and tender/bid processes where operational credibility matters.</li><li>
Support business development by structuring scalable operational models for new principal agreements, distribution contracts, and market entry opportunities &mdash; providing cost-to-serve modelling, capacity assessments, and operational due diligence to underpin commercial negotiations.</li></ul><p><b>
Risk Management &amp; Business Continuity</b></p><ul><li>
Identify, assess, and mitigate operational risks including supply disruptions, cold chain failures, and regulatory non-compliance.</li><li>
Own and maintain business continuity plans (BCP) for critical distribution operations.</li><li>
Manage product recall and returns processes in line with regulatory requirements.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Supply Chain, Pharmacy, Life Sciences, Engineering, or a related field.</li><li>
MBA or postgraduate qualification in Supply Chain, Operations, or Business.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Experience Requirements:</b></p><ul><li>
10&ndash;15+ years of progressive experience in operations and/or logistics within pharmaceutical, healthcare, or regulated FMCG distribution.</li><li>
Demonstrated experience managing GDP-regulated distribution environments.</li><li>
Proven leadership of large, multi-functional teams and multi-site operations.</li><li>
Hands-on experience with ERP/WMS systems and process improvement methodologies (Lean, Six Sigma).</li><li>
Track record of leading successful regulatory audits and maintaining clean compliance records.</li><li>
Experience operating in the GCC / MENA region, with knowledge of local regulatory bodies (MOH, SFDA, DHA, HAAD, or equivalent). Exposure to cold chain and serialisation/track-and-trace platforms.</li><li>
Experience with digital transformation programmes in warehouse or logistics operations.</li></ul><p><b>
Skills and Abilities:</b></p><ul><li>
Deep knowledge of GDP and pharma supply chain; data-driven decision-making and analytics; ERP/WMS/TMS system fluency; risk and compliance management; strategic thinking with strong execution.</li><li>
Lean / Six Sigma / process excellence certification; stakeholder influence at C-suite level; commercially aware and customer-focused mindset.</li></ul></div>

Operations Director (Pharmaceutical & Healthcare Distribution)

Confidential

<div>
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   Confidential Executive Search | Operations Director | Kuwait
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  I'm currently leading a
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   confidential search
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  for an experienced
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   Operations Director
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  to join a leading international retail organization based in
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   Kuwait
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  This is a strategic leadership opportunity for someone who is passionate about driving operational excellence and delivering outstanding commercial results across a multi-store retail environment.
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  The ideal candidate will bring:
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   Extensive experience leading retail operations across multiple locations.
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   Strong commercial acumen with proven ownership of operational KPIs, profitability, and business performance.
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   Solid understanding of merchandising, stock allocation, inventory management, and store operations.
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   A collaborative leadership style with the ability to influence cross-functional teams and senior stakeholders.
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   A track record of building high-performing teams while delivering exceptional customer and business outcomes.
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   Previous experience within an international retail environment, ideally across fashion, lifestyle, or other large-scale retail businesses.
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  This role is best suited for individuals who thrive in fast-paced, customer-centric organizations and enjoy balancing strategic thinking with operational execution.
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   Due to the confidential nature of this assignment, further details will be shared during the selection process.
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Director of Operations

Renew home

<div><p><b>Who We Are</b></p><p>
Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.</p><p>
We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort &mdash; and cleaner energy for everyone.</p><p>
We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.</p><p>
We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing.<br>
<br>
<b>Role Summary</b></p><p>
We&rsquo;re looking for a Director of B2C Product Operations to build and scale the operational backbone of Renew Home&rsquo;s customer lifecycle, with a particular focus on Marketing Operations and Customer Support Operations, including the stand-up and scaling of our Help Center.</p><p>
This leader will own the systems, processes, data, and operating mechanisms that enable personalized, scalable customer engagement and consistently high-quality support, as well as lead the team of individuals directly engaging with B2C customers via the help center. You&rsquo;ll partner closely with our Marketing, Product, Engineering, and Analytics teams and leadership to evolve the tools and processes that support growth, retention, and customer trust, while building durable systems that can scale to millions of users.</p><p></p><p><b>
What You Will Do</b></p><p><b>
Build and scale the B2C Operations function</b></p><ul><li>
Establish and lead the B2C Product Operations function across Help Center Ops, Customer Support Ops, and Marketing Ops.</li><li>
Manage, hire, coach, and develop a high-performing team of operators and systems owners (Marketing Ops, Support Ops, tooling admins, analytics/process leaders).</li><li>
Manage, hire, coach, and develop a high-performing team of customer support staff, who engage directly with our B2C customers.</li><li>
Occasionally support B2B comms with the marketing and customer success teams, where scale is appropriate.</li><li>
Define team structure, roles, operating rhythms, and success metrics as the org scales.<br>
Serve as a strategic partner to Marketing and Customer Experience leadership, bringing structure, prioritization, and scalable execution systems.</li></ul><p><b>
Stand up and scale the Customer Support Center &amp; Customer Support Operations
</b></p><ul><li>Own the strategy, design, implementation, and continuous improvement of Renew Home&rsquo;s Customer Support Center.</li><li>
Build the operational foundation required to support 10M+ users, including:</li><li><ul><li>
Channel strategy (email, chat, phone, messaging).</li><li>
SLAs and service model design.</li><li>
Staffing models and forecasting.</li><li>
Escalation paths and issue triage mechanisms.</li><li>
QA programs, coaching loops, and performance management systems.</li></ul></li><li>
Own the end-to-end strategy for the Renew Home Help Center, including:</li><li><ul><li>
Information architecture and taxonomy.</li><li>
Adherence with all relevant regulatory requirements (ie. partner, industry, government inclusive of privacy request handling and escalation).</li><li>
Content strategy and localization.</li><li>
Deflection strategy and self-service optimization.</li><li>
Workflows for rapid updates and content accuracy.</li></ul></li><li>
Define and own help center KPIs and dashboards (e.g., CSAT, response time, resolution time, contact rate, deflection, backlog health), ensuring issues are visible, diagnosed, and addressed quickly.</li><li>
Own strategy and implementation of all support platforms and integrations, including CRM, chat, AI tooling, customer identity/data systems, and internal routing workflows.</li></ul><p><b>
Own and scale Marketing Operations</b></p><ul><li>
Own all systems, data, and processes across the marketing tech stack - including but not limited to all email tooling and company website - enabling scalable yet personalized marketing initiatives for a high-growth B2C business.</li><li>
Define the Marketing Ops roadmap: tooling strategy, lifecycle orchestration, data governance, experimentation systems, and campaign execution velocity.</li><li>
Own marketing operations tooling end-to-end, including system design, reliability, segmentation/audience integrity, deliverability foundations, and data hygiene.</li><li>
Optimize integrations between systems to automate workflows and ensure accurate data flow across the customer lifecycle.</li><li>
Define and maintain marketing KPIs, dashboards, and reporting mechanisms that provide transparency into acquisition, activation, retention, and lifecycle performance.</li><li>
Drive cross-functional alignment to ensure marketing systems and processes support clearly defined business goals, with measurable impact.</li></ul><p><b>
Define and own scalable processes across the customer lifecycle</b></p><ul><li>
Design and implement end-to-end workflows across marketing and support, ensuring clean handoffs, clear ownership boundaries, and scalable execution.</li><li>
Create operational mechanisms that improve predictability and accountability (tooling governance, process audits, KPI reviews, escalation reviews, launch readiness for customer-facing initiatives).</li><li>
Partner with Product and Engineering to translate customer issues and lifecycle insights into roadmap priorities and system improvements.</li><li>
Build customer feedback loops that surface trends, recurring pain points, and opportunities for automation and product-led support improvements.</li></ul><p><b>
Enable high-quality execution at scale</b></p><ul><li>
Drive adoption and change management for new systems and processes through documentation, enablement, training, and stakeholder alignment.</li><li>
Ensure the organization can scale without losing customer trust: consistent workflows, reliable data, regulatory adherence, clear escalation paths, and measurable performance.</li><li>
Build durable infrastructure that supports experimentation and iteration without compromising operational stability.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
10+ years experience in Product Operations, Marketing Operations, Customer Support Operations, Customer Experience Operations, or related roles in a B2C environment.</li><li>
5+ years experience leading teams, including hiring, coaching, and building functions in a scaling organization.</li><li>
Proven track record of building and scaling marketing operations and/or customer support operations in a high-growth business.</li><li>
Experience standing up and scaling a Customer Support Center and Help Center for 10M+ users (or equivalent large-scale customer base), including tooling, workflows, metrics, and operational programs.</li><li>
Expertise with marketing automation tools and CRM systems required; HubSpot required, Kustomer and Braze highly preferred.</li><li>
Deep experience defining and owning scalable operational processes end-to-end (not just executing within existing systems).</li><li>
Strong systems thinking: ability to design workflows, data flows, and governance across multiple tools and teams.</li><li>
Strong analytical ability: can define KPIs, build dashboards, and use data to drive prioritization and operational improvement.</li><li>
Excellent cross-functional leadership and stakeholder management across Marketing, Product, Engineering, Data, and CX.</li><li>
Comfort operating in ambiguity, creating structure without over-process, and driving outcomes with high ownership.</li><li>
Bonuses:</li><li><ul><li>
Experience implementing AI support tooling, automation, and deflection programs at scale.</li><li>
Experience in a high-growth startup environment.</li><li>
Experience in a marketplace, operationally complex, or consumer subscription business.</li><li>
Experience building lifecycle measurement frameworks (cohort retention, LTV, lifecycle conversion, contact rate drivers).</li><li>
Experience partnering closely with Product and Engineering to ship customer-facing improvements and operational tooling.</li></ul></li></ul><br>
<b>
Benefits</b><p><b><br>
What You'll Get</b></p><ul><li>
A full-time position, with a competitive salary based on experience. The base salary for this role is $205k - $245k. In addition to base compensation, this role is eligible for a target annual bonus of 25% of base salary, and participation in long-term incentive programs tied to company growth and performance. We use market data and consider your job family, background, skills, experience, and U.S. work location to determine compensation within our established pay range.</li><li>
Fully remote work environment with home office set-up allowance.</li><li>
Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first.</li><li>
Competitive benefits package that includes numerous health and wellness benefits.</li><li>
401(k) plan, with employer contributions to the same.
</li><li>Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.</li></ul><p></p><p><b>
At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration from the company, including training plans for foreign students.</b></p><p></p><p><b>
EQUAL OPPORTUNITY EMPLOYER</b></p><p>
Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Director, B2C Operations (Remote, US)

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>Mission Statement</b></h2>
<p>Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p>
<h2 class="jobSectionHeader"><b>Job Summary</b></h2>
<p>The Department of Neurosurgery seeks a Director of Research and Regional Clinical Operations to provide strategic, operational, financial, and compliance leadership across the department?s research enterprise and regional clinical operations. This role will serve as a key administrative partner to the Chair, Chief Department Administrator, Vice Chair/Director of Research, faculty investigators, clinical leaders, Director of Clinical Operations and health system partners.</p>
<p>The position will support the growth, integration, and financial sustainability of the department?s research portfolio, including basic/translational research, clinical research, clinical trials, quality initiatives, registries, and outcomes programs. The role is responsible for strengthening research infrastructure, improving compliance processes, supporting faculty productivity, expanding clinical trials, and reducing unfunded research activity.</p>
<p>In addition, this role will provide operational leadership for regional neurosurgical care. The position will support recruitment, service growth, marketing, clinical integration, operational efficiencies, access improvement, and alignment of neurosurgical services across the region.</p>
<p>This position requires a flexible, service-oriented leader who can manage complex priorities across research, clinical operations, finance, compliance, quality, and strategic projects.</p>
<h2 class="jobSectionHeader"><b>Responsibilities*</b></h2>
<p>Research Strategy, Growth, and Operations</p>
<ul><li>Lead operational management of the department?s research mission across bench research, clinical research, clinical trials, quality, registries, and outcomes programs.</li>
<li>Support growth in research activity, clinical trials, external funding, publications, and academic impact.</li>
<li>Work with faculty investigators to remove operational barriers related to hiring, purchasing, space, regulatory readiness, data access, study start-up, and funding.</li>
<li>Align research activities with departmental priorities, faculty goals, available funding, staffing capacity, and institutional requirements.</li><br>
</ul><p></p><p>Research Administration, Compliance, and Faculty Support</p>
<ul><li>Oversee and coordinate research administration functions, including pre-award, post-award, grant submissions, sponsor reporting, and project closeout.</li>
<li>Support faculty and staff compliance with institutional, sponsor, and regulatory requirements.</li>
<li>Coordinate annual M-Inform updates for faculty and applicable research personnel.</li>
<li>Manage the annual research laboratory space survey process.</li>
<li>Support timely completion of annual faculty effort certification for research-related activity.</li>
<li>Monitor faculty and staff effort alignment to grants, contracts, gifts, discretionary funds, and other funding sources.</li>
<li>Develop tools, calendars, dashboards, and reminders to ensure timely completion of required compliance activities.</li>
<li>Maintain audit-ready documentation and support preparation for institutional, sponsor, or regulatory reviews.</li><br>
</ul><p></p><p>Financial Management and Sustainability</p>
<ul><li>Oversee financial management for the research and quality portfolio, including grants, contracts, gifts, discretionary funds, and sponsored project shortcodes.</li>
<li>Ensure timely account reconciliation, forecasting, variance review, and financial reporting.</li>
<li>Develop financial models to support sustainable research operations.</li>
<li>Monitor funded versus unfunded research activity.</li>
<li>Partner with leadership and faculty to reduce unfunded research activity, with a goal of keeping unfunded research below 20% of the overall research portfolio.</li>
<li>Align gift spending with donor intent and strategic priorities.</li>
<li>Support decisions regarding staffing, project continuation, bridge funding, and resource allocation.</li>
<li>Develop reports that connect funding, effort, expenditures, research output, clinical trials, and compliance performance.</li><br>
</ul><p></p><p>Quality, Registries, and Outcomes</p>
<ul><li>Provide operational leadership for quality initiatives, registries, databases, and outcomes programs supporting neurosurgery care.</li>
<li>Coordinate data capture, reporting, and performance tracking for statewide initiatives, payer collaboratives, and Blue Cross Blue Shield-related programs.</li>
<li>Partner with clinical and research leaders to translate quality work into research projects, publications, presentations, and improvement initiatives.</li>
<li>Ensure registry and quality reporting is complete, timely, accurate, and aligned across sites.</li><br>
</ul><p></p><p>Regional Neurosurgical Clinical Operations</p>
<ul><li>Serve as an operational bridge across regional neurosurgical sites partnering with the Director of Clinical Operations.</li>
<li>Support regional neurosurgical care integration, service growth, recruitment, onboarding, marketing, and operational alignment.</li>
<li>Partner with clinical leaders, faculty, APPs, administrators, and regional stakeholders to improve access, patient flow, referral pathways, and care coordination.</li>
<li>Identify and implement operational efficiencies across regional sites, including clinic templates, scheduling, surgical coordination, referral management, call coverage, staffing models, and care pathways.</li>
<li>Support faculty and provider recruitment by helping define operational needs, site readiness, onboarding plans, and growth opportunities.</li>
<li>Work with marketing, communications, and strategy teams to support regional visibility and patient growth.</li>
<li>Monitor regional clinical performance metrics, including volume, access, referrals, surgical cases, provider utilization, patient experience, and growth trends.</li>
<li>Support alignment of clinical care, research, education, quality, and clinical trials across regional sites.</li><br>
</ul><p></p><p>People Leadership and Team Development</p>
<ul><li>Supervise assigned staff across research administration, laboratories, clinical trials, quality, registries, databases, and related operational areas.</li>
<li>Lead hiring, onboarding, training, coaching, goal setting, performance evaluation, and retention strategies.</li>
<li>Clarify roles, responsibilities, workflows, and cross-coverage plans.</li>
<li>Promote a culture of accountability, collaboration, compliance, service, and continuous improvement.</li>
<li>Work with HR and departmental leadership to address employee relations, performance concerns, corrective action, and workforce planning.</li>
<li>Support professional development and engagement through regular meetings, training plans, and team communication.</li><br>
</ul><p></p><p>Strategic Projects and Operational Improvement</p>
<ul><li>Lead or support department-wide strategic projects as assigned by the Chair, Chief Department Administrator, or other senior leaders.</li>
<li>Manage initiatives across research, regional clinical operations, education, quality, regional growth, access, recruitment, accreditation readiness, and workflow improvement.</li>
<li>Develop project plans, timelines, stakeholder maps, dashboards, and success metrics.</li>
<li>Facilitate workgroups, remove barriers, and drive projects to completion.</li>
<li>Provide executive-level updates, recommendations, and action plans to departmental leadership.</li>
<li>Flex responsibilities as needed to address emerging priorities, performance gaps, institutional requests, or time-sensitive operational needs.</li>
</ul><p></p><p><b>Key Metrics and Success Indicators</b></p>
<p>The Administrative Manager will develop reporting tools and support measurable improvement in areas such as:</p>
<p>Research and Academic Impact</p>
<ul><li>Number of active research projects.</li>
<li>Number of active and enrolling clinical trials.</li>
<li>Publications, abstracts, presentations, and other scholarly output.</li>
<li>Grant submissions and submission-to-award rate.</li>
<li>Total awarded dollars.</li>
<li>Year-over-year growth in funded research.</li>
<li>Faculty investigator support and satisfaction.</li><br>
</ul><p></p><p>Financial Sustainability</p>
<ul><li>Funded versus unfunded research activity.</li>
<li>Reduction of unfunded research to less than 20% of the overall research portfolio.</li>
<li>Timely account reconciliation and variance review.</li>
<li>Accurate effort allocation to appropriate funding sources.</li>
<li>Appropriate use of gift funds and discretionary funds.</li>
<li>Financial performance of clinical trials and research programs.</li><br>
</ul><p></p><p>Compliance</p>
<ul><li>Completion of annual M-Inform updates.</li>
<li>Completion of annual faculty effort certification.</li>
<li>Completion and accuracy of annual research lab space survey.</li>
<li>Timely sponsor and institutional reporting.</li>
<li>Audit and monitoring findings.</li>
<li>Corrective action completion.</li>
<li>Research staff training compliance.</li><br>
</ul><p></p><p>Clinical Trials</p>
<ul><li>Study start-up cycle time.</li>
<li>Number of active and enrolling trials.</li>
<li>Enrollment versus target.</li>
<li>Time to activation.</li>
<li>Protocol deviations.</li>
<li>Closeout timelines.</li>
<li>Monitoring and audit readiness.</li><br>
</ul><p></p><p>Regional Clinical Operations</p>
<ul><li>Regional patient volume growth.</li>
<li>Referral volume and referral conversion.</li>
<li>Access to new patient appointments.</li>
<li>Surgical volume and case mix.</li>
<li>Provider recruitment and onboarding progress.</li>
<li>Regional site integration milestones.</li>
<li>Operational efficiency improvements.</li>
<li>Marketing and outreach impact.</li><br>
</ul><p></p><p>Quality and Outcomes</p>
<ul><li>Registry data completeness and timeliness.</li>
<li>On-time external reporting.</li>
<li>Quality initiative performance.</li>
<li>Outcomes improvement tied to stroke, spine, and other programs.</li>
<li>Quality initiatives converted into scholarly output or research activity.</li>
</ul><h2 class="jobSectionHeader"><b>Required Qualifications*</b></h2>
<ul><li>Bachelor?s degree or equivalent combination of education and experience.</li>
<li>Progressively responsible experience in healthcare administration, research administration, clinical operations, academic medicine, or related field.</li>
<li>Demonstrated experience managing complex operations, projects, teams, or portfolios.</li>
<li>Experience with budget management, financial reporting, reconciliation, forecasting, or resource planning.</li>
<li>Strong organizational, analytical, communication, and project management skills.</li>
<li>Ability to work effectively with faculty, clinicians, staff, administrators, and institutional partners.</li>
<li>Demonstrated ability to manage competing priorities in a matrixed and fast-paced environment.</li>
<li>Commitment to compliance, service excellence, continuous improvement, and team development.</li>
</ul><h2 class="jobSectionHeader"><b>Desired Qualifications*</b></h2>
<ul><li>Master?s degree such as MBA, MHA, MPH, MS, or related advanced training.</li>
<li>Knowledge of Michigan Medicine, Medical School, or University of Michigan policies, systems, and processes.</li>
<li>Experience with sponsored project administration, including pre-award, post-award, effort management, and sponsor compliance.</li>
<li>Experience supporting research compliance activities, including M-Inform, effort certification, space surveys, IRB processes, GCP, audit readiness, or regulatory documentation.</li>
<li>Experience with clinical trials operations, study budgeting, feasibility review, start-up, activation, enrollment tracking, and closeout.</li>
<li>Experience supporting multi-site clinical operations, regional growth, ambulatory operations, service-line integration, or provider recruitment.</li>
<li>Experience with quality initiatives, registries, payer collaboratives, outcomes reporting, or statewide clinical improvement programs.</li>
<li>Experience managing multi-source funding, including grants, contracts, gifts, discretionary funds, and clinical trial accounts.</li>
<li>Prior direct supervisory experience, including hiring, onboarding, coaching, performance management, and staff development.</li>
<li>Experience using dashboards, metrics, and data visualization tools such as Tableau, Power BI, Excel, Epic reporting tools, or research administration systems.</li>
<li>Proven ability to implement process improvements and operational efficiencies.</li>
</ul><h2 class="jobSectionHeader"><b>Why Join Michigan Medicine?</b></h2>
<p>Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p>
<p><b>What Benefits can you Look Forward to?</b></p>
<ul><li>Excellent medical, dental and vision coverage effective on your very first day</li>
<li>2:1 Match on retirement savings</li>
</ul><h2 class="jobSectionHeader"><b>Work Schedule</b></h2>
<p>M-F 7-7, variable work hours M-Th in-office and F hybrid</p>
<h2 class="jobSectionHeader"><b>Work Locations</b></h2>
<p>Taubman</p>
<h2 class="jobSectionHeader"><b>Additional Information</b></h2>
<p>Position Scope</p>
<p>This role is expected to balance responsibilities across two major areas:</p>
<div><ul><li>Research, clinical trials, compliance, quality, and financial sustainability</li></ul>
<ul><li>Regional neurosurgical clinical operations and service integration</li></ul>
</div><p>The balance of effort may shift over time based on departmental priorities, faculty needs, research growth, regional expansion, and institutional initiatives. The successful candidate will be comfortable operating in a flexible leadership role that requires both strategic thinking and hands-on execution.</p>
<h2 class="jobSectionHeader"><b>Application Deadline</b></h2>
<p>Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.</p>
<h2 class="jobSectionHeader"><b>U-M EEO Statement</b></h2>
<p>The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>280763</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Director of Regional Research and Clinical Operations</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Admin Manager Inter Healthcare</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Ann Arbor Campus</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Onsite</p>
</div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Exempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Medical School</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>MM Neurosurgery</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>7/29/2026 - 8/05/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Healthcare Admin &amp; Support</p></div></div></div>

Director of Regional Research and Clinical Operations

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a motivated and detail-oriented Associate Director - Operational Readiness to support the delivery of operational readiness initiatives for world-class entertainment and cultural projects. In this role, you will play an essential part in coordinating cross-functional readiness activities, monitoring operational preparedness, and helping ensure smooth project launches that align with Qiddiya's vision and high standards.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the development and execution of operational readiness plans to guarantee successful project openings
  </li>
  <li>
   Collaborate closely with project, operations, and training teams to integrate operational requirements and readiness milestones
  </li>
  <li>
   Assist in conducting readiness assessments, identifying gaps, risks, and areas for improvement, and recommend corrective actions
  </li>
  <li>
   Help coordinate and manage training programs for operational staff to ensure optimal preparedness
  </li>
  <li>
   Monitor key performance indicators (KPIs) related to operational readiness and provide regular updates to senior leadership
  </li>
  <li>
   Facilitate communication and alignment between stakeholders to promote a unified approach to operational readiness
  </li>
  <li>
   Contribute to developing best practices, tools, and processes to enhance efficiency and effectiveness of readiness efforts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
  </li>
  <li>
   At least 5-7 years of experience in operational readiness, project management, or operations within entertainment, hospitality, or large-scale project environments
  </li>
  <li>
   Proven ability to coordinate cross-functional teams and manage complex project timelines
  </li>
  <li>
   Strong analytical skills with a problem-solving mindset and attention to detail
  </li>
  <li>
   Excellent communication and interpersonal skills to collaborate effectively with a range of stakeholders
  </li>
  <li>
   Experience in organizing training programs and operational readiness activities is highly desirable
  </li>
  <li>
   Proficiency in project management tools and methodologies
  </li>
  <li>
   Understanding of the regional market and cultural context is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Comprehensive benefits package
</div>


Associate Director - Operational Readiness

Forbes & Company Limited

<div><div><p>Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.</p></div><p>
Forbes is seeking a Director of Creator Operations who will build and optimize the operational infrastructure that powers our Creator Network ecosystem. You will partner closely with Creators and Strategic Operations of Video and Social leadership to streamline internal processes, accelerate business velocity, and turn ambitious creative concepts into highly efficient operational realities. You will serve as the bridge between business strategy and execution, ensuring our legal, financial, and cross-functional partnerships are seamlessly managed to support our rapid growth.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li><i>Contract Management</i><b>:</b> Serve as the primary operational point of contact for the Legal team, managing contract pipelines and accelerating internal approval workflows to close creator and other strategic business deals in a timely manner.</li>
<li><i>Podcast Acquisition:</i><i> </i>Oversee end-to-end operational support for podcast acquisitions and new creator-led media expansions, ensuring smooth evaluation, negotiation, onboarding and integration.</li>
<li><i>Cross-Functional Operations:</i> Partner directly with cross-functional teams (Finance, Production, Product, Legal, Sales, Live Events) to manage workflows and approval processes and eliminate operational bottlenecks to help the team move faster.</li>
<li><i>New Revenue Initiatives:</i> Lead the strategic operational planning and execution for new B2C and B2B creator-led business concepts.</li>
<li><i>Process Optimization:</i> Establish, standardize, and scale backend workflows to efficiently support a growing network of high-profile creators and original intellectual property (IP).</li>
</ul>
<p><b>The ideal candidate:</b></p>
<ul>
<li><i>Experience:</i> 8-10 years of business operations or business development experience, with a strong preference for a proven track record within the creator economy, digital media, or talent management industries.</li>
<li><i>Operational Mindset:</i> You excel at turning ambiguity into highly organized, scalable systems and are comfortable driving structure in a fast-paced environment.</li>
<li><i>Contract Lifecycle Expertise:</i> Proven experience navigating complex contract workflows and working hand-in-hand with internal legal teams and business leadership.</li>
<li><i>Entrepreneurial Drive:</i> Experience or a strong interest in launching digital content programs and products, and managing new business lines from scratch.</li>
<li><i>Exceptional Collaborator:</i> An expert at cross-functional communication who can influence across departments to unblock projects and accelerate timelines.</li>
</ul>
<p><b>The annual base salary range for this role is $160,000 - $165,000.</b></p>
<p><i>
Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company's pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes, this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes!</i></p>
<p>
#LI-RL1<br>
#LI-Remote</p><div><p>
This role may evolve over time. While this job description outlines the primary responsibilities, additional duties may be assigned as business needs change. Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, &amp; Washington. Due to business operations and compliance requirements, we are unable to consider applicants based outside these states at this time.</p>
<p>
Forbes is an equal opportunity employer.</p>
<p>
Staff and Applicant Privacy Notice<br>
Notice of E-Verify Participation</p></div></div>

Director, Creator Operations

Veracity Insurance Solutions

<div><p>At Veracity, we aim to be a different kind of insurance partner &ndash; one that is free from outside investors, venture capital, or the pressures of a corporate parent.</p><p><br>
Ours is a culture of empowerment &ndash; one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.</p><p><br>
We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.</p><p><br>
We&rsquo;re growing fast and want you to be a part of it!</p><p><br>
We're seeking an experienced and strategically minded <b>Director of Retail Operations</b> to join our team. Reporting directly to the CEO, this role leads and oversees Veracity's Retail line of business &ndash; also known as Insurance Canopy &ndash; with a focus on building and maintaining scalable, sustainable retail operations that drive operational excellence, revenue growth, and customer satisfaction. The Director will manage the account manager teams while fostering cross-functional collaboration with Sales, Marketing, CRM Systems Administration, Program Management, and Underwriting to ensure alignment with organizational goals and deliver measurable results that support the Retail LOB's success and scalability.</p><p><b><br>
Key Responsibilities</b></p><ul><li>
Oversee, mentor, and develop the Retail account manager teams, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement</li><li>
Provide consistent coaching and feedback to optimize team performance, reinforce achievements, and address areas for improvement &ndash; leading the development and execution of best practices in sales methodologies, processes, and customer engagement</li><li>
Develop and execute strategic plans for the Retail LOB, aligning with organizational revenue goals and operational objectives &ndash; including actionable insights, business cases for new opportunities, and strategic input into product planning and go-to-market strategies</li><li>
Set clear performance expectations, monitor team performance, and implement training or coaching programs to enhance skills and productivity &ndash; tracking success against KPIs measured quarterly and annually</li><li>
Lead the Retail LOB through process improvements, technology integrations, and organizational changes, ensuring team adoption and alignment while leveraging data analytics to identify trends and inform decision-making</li><li>
Collaborate with Marketing for demand generation and customer campaigns, CRM Systems Administration for tool optimization, Program and Product Managers for market alignment, and Underwriters for risk assessment and product development</li><li>
Identify inefficiencies in sales and account management workflows and implement solutions to streamline operations and enhance the customer experience</li><li>
Serve as an advocate for your team by partnering with data, systems, programs, underwriting, and learning development teams to build cases for continued education, streamlined workflows, and accurate data tracking that drives team success</li><li>
Leverage CRM data and analytics to identify trends, forecast performance, and drive informed strategic decisions &ndash; maintaining or improving NPS and other customer satisfaction metrics for Retail LOB clients</li><li>
Act as the primary point of contact for internal teams, ensuring seamless communication and alignment on Retail LOB objectives and cross-functional initiatives</li><li>
Required to perform other duties as requested, directed, or assigned</li></ul><p><b>
Requirements and Qualifications</b></p><ul><li>
7+ years of experience in sales operations, retail operations, or general management &mdash; preferably within insurance, insurtech, or a related financial services environment</li><li>
Proven ability to lead, develop, and hold accountable high-performing sales and account management teams in a fast-paced environment</li><li>
Strong strategic planning and execution skills with demonstrated experience building and scaling operational processes</li><li>
Experience with data-driven decision making &mdash; proficiency analyzing CRM data, performance metrics, and analytics platforms (HubSpot preferred; Power BI or similar)</li><li>
Excellent cross-functional collaboration and stakeholder management skills with the ability to build strong relationships across Sales, Marketing, Product, and Underwriting</li><li>
Strong coaching and team development instincts with a track record of growing talent and driving performance improvement</li><li>
Demonstrated ability to identify operational inefficiencies and implement scalable solutions</li><li>
Excellent verbal and written communication skills with the ability to articulate goals, strategies, and expectations to diverse audiences</li><li>
Proficiency with Microsoft Office Suite, Google Drive, HubSpot, and analytics platforms</li><li>
Knowledge of insurance sales practices, market segments, and regulatory compliance preferred</li></ul><p><b>
Perks</b></p><ul><li>
Health, dental, and vision plans</li><li>
Amazing work-life balance with 4 weeks of Paid Time Off</li><li>
10 Paid Company Holidays with 2 floating holidays</li><li>
401K Programs with employer match</li><li>
Personal assistance programs for support in a healthy personal and work life</li></ul><p><b><br>
Why Veracity?</b><br>
<br>
Here at Veracity, you&rsquo;ll be part of a team of trailblazers and visionaries. We&rsquo;re not just revolutionizing the way people &ldquo;do&rdquo; insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:</p><ul><li>
Engage in groundbreaking projects that are reshaping the insurance landscape</li><li>
Collaborate with a group of dedicated, like-minded professionals</li><li>
Experience a culture that prioritizes growth and development</li></ul><p><b><br>
Compensation Range: $165k/yr - $175k/yr</b><br>
<br>
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.<br>
<br>
If you need accommodation, please let us know during the interview process.</p></div>

Director of Retail Operations

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