operations dispatcher

Loomis

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!
 
Mon thru Fri
 5pm- 1am
 
Ops Dispatcher: 
Ensure Quality Customer service and accountability of items keyed into computer system. Position duties are handling customer's calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports.
 
General Information
 
Climate controlled office environment. Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer, and monitoring vehicle radios.
 
Duties
 
Security of Branch controlling access to building and grounds allowing access under branch policy
 
Customer Service
 <ul>
<li>Handle incoming customer calls concerning.</li>
<li>Routing Specials on Demand</li>
<li>Service Request</li>
<li>No pick-ups</li>
<li>Resolve customer issues.</li>
<li>Generate ETA to Ops Report</li>
<li>Communication with all routes</li>
</ul>
Maintain Dispatchers Log
 
<ul>
<li>Logging hourly calls into report log system including over the payment liability route problems/concerns Suspicious activity.</li>
<li>Create Holiday Routes and Maintain Request from Customers and National Accounts.</li>
<li>Send out safety/ security messages.</li>
<li>Coordinate any special services to routes and make supervisors aware.</li>
<li>Coordinate variable account pick-ups and delivers.</li>
<li>Maintain Daily ATM Combos list Assist Messengers with force balances on ATM's and any related ATM Issues.</li>
<li>Perform any other duties or special projects as deemed necessary by Management Staff.</li>
</ul>
Skills and Qualifications
 
<ul>
<li>Ability to work well individually as well as being a team player with a positive</li>
</ul>
attitude.
 <ul>
<li>Ability to identify and maintain confidential matters in all aspects of the business Courteous and professional communications skills, demonstrate good work ethics in a professional manner to fellow employees and customers.</li>
<li>Follow verbal and written instructions.</li>
<li>Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.</li>
<li>Data entry skills Unrestricted wrist, hand, and finger dexterity.</li>
<li>Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push, and pull.</li>
<li>Accuracy and speed sufficient to meet the company policy for debriefing.</li>
<li>High school graduate or equivalent</li>
</ul>
Benefits
 
Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:
 
<ul>
<li>Vacation and Sick Time (PTO) as well as Paid Holidays</li>
<li>Health & Dental Insurance</li>
<li>Vision Insurance</li>
<li>401(k) Plan</li>
<li>Basic Life Insurance Plan</li>
<li>Voluntary Life Insurance Plan</li>
<li>Flexible Spending and Health Savings Account</li>
<li>Dependent Care Account</li>
<li>Industry leading Training and Development</li>
</ul>
Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Operations Dispatcher

Ballester Hermanos, Inc.

<div>En Ballester Hermanos Inc. (BHI), creemos que nuestra gente es el coraz&oacute;n de todo lo que hacemos.
Siempre estamos en busca de personas apasionadas y proactivas para unirse a nuestro equipo. En cada rol, no solo contribuir&aacute;s a las operaciones, sino que tambi&eacute;n ayudar&aacute;s a dar forma a la experiencia del empleado y del cliente, empoderar&aacute;s a quienes te rodean y dar&aacute;s vida a nuestra cultura orientada al servicio. Ser&aacute;s un conector, un solucionador de problemas y un socio de confianza para impulsar nuestra misi&oacute;n.
En BHI, cada d&iacute;a comienza con un prop&oacute;sito claro: servir con excelencia, pasi&oacute;n y compromiso. No solo distribuimos productos: entregamos calidad, confianza y bienestar a miles de familias. Cada decisi&oacute;n, cada tarea, cada entrega &mdash;desde nuestras oficinas hasta nuestros almacenes y rutas&mdash; refleja nuestro profundo compromiso con el cuidado, el respeto y la excelencia que nuestros consumidores merecen.<div><div><div><div><div>
Si crees que un gran servicio comienza desde adentro, y est&aacute;s listo para crecer en una empresa donde la versatilidad, la iniciativa y el coraz&oacute;n son lo m&aacute;s valorado, esta es tu oportunidad.
</div></div></div></div></div><ul><li>Inspeccionar el veh&iacute;culo y notificar cualquier discrepancia a su supervisor.</li><li>Despachar las ordenes colocadas en las distintas rutas.</li><li>Responsable de la operaci&oacute;n adecuada de los equipos y sistemas.</li><li>Despacho de mercanc&iacute;a; incluyendo productos manejados por unidad de paleta, utilizando los diferentes equipos industriales motorizados o por unidad de caja la cual es manejada manualmente.</li><li>Despachar la mercanc&iacute;a con la calidad que exige la compa&ntilde;&iacute;a y por la cantidad correcta siguiendo las reglas de despacho.</li><li>Evitar errores en el despacho de productos.</li><li>Mantener su &aacute;rea y equipo de trabajo limpia y ordenada.</li><li>Verificar diariamente las condiciones del equipo industrial motorizado e informar al Supervisor y/o Gerente de Almac&eacute;n cualquier problema.</li><li>Responsable de la operaci&oacute;n adecuada de los equipos y sistemas.</li><li>Cumplir con los est&aacute;ndares de productividad requerido por la empresa.</li><li>Apoyo en otras &aacute;reas de la operaci&oacute;n.</li></ul>
Jornada de trabajo:
L-V: 11:30 am - 8:30 pm</div>

City of Manchester, NH

<div>AIRPORT OPERATIONS DISPATCHER - 3035
GRADE - 106
PAY RANGE - $22.41 - $31.95/hr - plus a comprehensive benefits package
GENERAL STATEMENT OF DUTIES:
Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.
EXAMPLES OF ESSENTIAL WORK:
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul>ACCEPTABLE EXPERIENCE AND TRAINING:
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
REQUIRED SPECIAL QUALIFICATIONS:
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
ESSENTIAL PHYSICAL ABILITIES:
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER - AVIATION

Evergreen Waste Services

Evergreen Waste Services is looking to expand our Operations team. Looking to hire an additional dispatch operator. (Bilingual ideal)Duties include but not limited to:<ul><li>Checking drivers in after the routes are completed.</li><li>Filing and record keeping.</li><li>Relaying information such as work orders or other messages to and from work crews.</li><li>Using telephones, two-way radios or text messages to contact employees.</li><li>Speaking with supervisors or customers to resolve problems.</li><li>Preparing daily work such as schedules, monitor pre-trip and post trip inspection reports.</li><li>Must have excellent organizational, communication, and time management skills.</li></ul>Experience in the transportation industry preferred but not required. Must be eager and willing to learn Transportation Management Software (TMS), such as Samsara and AMCS. Experiece with Microsft Word, Excel, typing and filing. MUST SPEAK SPANISH!Job Type: Full-timePay: From $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you speak Spanish?</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Operations Dispatcher assistant

City of Lubbock

<div>
 
 Summary
 
 
 
 Dispatches police officers to neutralize alarms or to respond to incidents requiring police attention at the Lubbock Preston Smith International Airport's (LPSIA) centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency situations that occur or impact the airport operation.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other Law Enforcement Agencies, Airport Operations, Building Maintenance, and Airport Rescue and Fire Fighting (ARFF). Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system;
 </li>
 <li>
 Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (ARFF, Air Traffic Control Tower, emergency response organizations), and general public;
 </li>
 <li>
 Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, ATCT and other airport divisions.
 </li>
 <li>
 Act as the central airport coordination and communications center during airfield emergencies.
 </li>
 <li>
 Maintain accurate and complete log book entries and manual records of airport events.
 </li>
 <li>
 Communicate effectively and concisely, sometimes under stressful conditions
 </li>
 <li>
 Answer airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions
 </li>
 <li>
 Communicate with Airport personnel including police, operations, and maintenance over radio frequencies and/or phone dispatching task assignments and documenting specifics including time, location and disposition.
 </li>
 <li>
 Provide excellent customer service to the public, LPSIA tenants, and other agencies
 </li>
 <li>
 Perform terminal paging requests.
 </li>
 <li>
 Relay emergency information in accordance with established procedures.
 </li>
 <li>
 Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits and key issuance.
 </li>
 <li>
 Perform terminal building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards.
 </li>
 <li>
 Maintain active records of Notice to Airmen (NOTAMS), severe weather notifications and other airport originated communications.
 </li>
 <li>
 Provide assistance to the Airport Operations Agent, if necessary.
 </li>
 <li>
 Assist with lost and found items.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Completion of a high school diploma or the equivalent with an additional one year of customer service or related experience; or any combination of relevant education and experience which provides the following:
 
 
 
 TCOLE Telecommunications License preferred or the ability to obtain within one year of employment.
 
 
 Prefer completion of two years of college coursework and experience providing emergency dispatch services.
 
 
 
 Knowledge and Abilities
 
 
 
 Knowledge Of
 
 
 
 <ul>
 <li>
 Basic telephone techniques and public relations;
 </li>
 <li>
 Pertinent FAA, TSA, local laws and ordinances.
 
 
 </li>
 </ul>
 
 
 Ability to:
 
 
 
 
 <ul>
 <li>
 Establish and maintain effective working relationships with City staff and general public;
 </li>
 <li>
 Apply departmental procedures and policies related to proper response, emergencies, etc.;
 </li>
 <li>
 Use various types of computer formats and codes necessary to access, manipulate and relay information;
 </li>
 <li>
 Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems;
 </li>
 <li>
 Maintain accurate records and logs;
 </li>
 <li>
 Use a personal computer and associated software programs;
 </li>
 <li>
 Communicate clearly, effectively, and remain calm in emergency situations;
 </li>
 <li>
 Work any shift, holidays and mandatory overtime;
 </li>
 <li>
 Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A &amp; B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions;
 </li>
 <li>
 Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media;
 </li>
 <li>
 Must pass a TSA Security Threat Assessment;
 </li>
 <li>
 Must pass Airport Security training as required by TSA regulations.
 
 
 </li>
 </ul>
 
 
 Physical Requirements:
 
 
 
 
 <ul>
 <li>
 Continuously sit during shift.
 </li>
 <li>
 Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds.
 </li>
 <li>
 Flex upper trunk forward at the waist and partially flex at the knees.
 </li>
 <li>
 Push and pull objects towards and away from oneself.
 </li>
 <li>
 Continuously rotate upper trunk to the right or left while sitting or standing.
 </li>
 <li>
 Place arms above, at, or below shoulder height.
 
 
 </li>
 </ul>
 The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click here.
 
 
 01
 
 
 Do you have one year of customer service?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 
 
 </li>
 </ul>
 02
 
 
 Do you have a high school diploma or the equivalent?
 
 
 <ul>
 <li>
 Yes
 </li>
 <li>
 No
 </li>
 <li>
 Required Question
 </li>
 </ul>
</div>

Airport Operations Dispatcher

city of lubbock

JOB
 Dispatches police officers to neutralize alarms or to respond to incidents requiring police attention at the Lubbock Preston Smith International Airport's (LPSIA) centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency situations that occur or impact the airport operation.
 
EXAMPLE OF DUTIES
 Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other Law Enforcement Agencies, Airport Operations, Building Maintenance, and Airport Rescue and Fire Fighting (ARFF). Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system; Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (ARFF, Air Traffic Control Tower, emergency response organizations), and general public; Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, ATCT and other airport divisions. Act as the central airport coordination and communications center during airfield emergencies. Maintain accurate and complete log book entries and manual records of airport events. Communicate effectively and concisely, sometimes under stressful conditions Answer airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions Communicate with Airport personnel including police, operations, and maintenance over radio frequencies and/or phone dispatching task assignments and documenting specifics including time, location and disposition. Provide excellent customer service to the public, LPSIA tenants, and other agencies Perform terminal paging requests. Relay emergency information in accordance with established procedures. Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits and key issuance. Perform terminal building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards. Maintain active records of Notice to Airmen (NOTAMS), severe weather notifications and other airport originated communications. Provide assistance to the Airport Operations Agent, if necessary. Assist with lost and found items. Perform other duties as assigned.
 
SUPPLEMENTAL INFORMATION
 Knowledge of: Basic telephone techniques and public relations; Pertinent FAA, TSA, local laws and ordinances.Ability to: Establish and maintain effective working relationships with City staff and general public; Apply departmental procedures and policies related to proper response, emergencies, etc.; Use various types of computer formats and codes necessary to access, manipulate and relay information; Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems; Maintain accurate records and logs; Use a personal computer and associated software programs; Communicate clearly, effectively, and remain calm in emergency situations; Work any shift, holidays and mandatory overtime; Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions; Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media; Must pass a TSA Security Threat Assessment; Must pass Airport Security training as required by TSA regulations.Physical Requirements: Continuously sit during shift. Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds. Flex upper trunk forward at the waist and partially flex at the knees. Push and pull objects towards and away from oneself. Continuously rotate upper trunk to the right or left while sitting or standing. Place arms above, at, or below shoulder height.

<div>AIRPORT OPERATIONS DISPATCHER - 3035
GRADE - 106
PAY RANGE - $22.41 - $31.95/hr (Part-Time)
GENERAL STATEMENT OF DUTIES:
Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.
EXAMPLES OF ESSENTIAL WORK:
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul>ACCEPTABLE EXPERIENCE AND TRAINING:
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
REQUIRED SPECIAL QUALIFICATIONS:
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
ESSENTIAL PHYSICAL ABILITIES:
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER (PART-TIME) AVIATION

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AIRPORT OPERATIONS DISPATCHER (PART-TIME) AVIATION