operations experience manager

The Home Depot

Position Purpose: Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance. 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards. 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Operation Assistant Manager This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Action Oriented Decision Quality Collaborates Self-Development Situational Adaptability Communicates Effectively Customer Focus Manages Conflict Develops Talent Manages Conflict

Operations Experience Manager

ZH CUISINES (PRIVATE) LIMITED

Branch ManagerPosition: Branch ManagerDepartment: OperationsReports To: Operations Manager / Regional ManagerWorking Hours: 9 Hours Per Day 6 Days Per WeekJob SummaryWe are seeking an experienced and results-driven Branch Manager to oversee the overall operations, sales performance, customer service, and team management of the branch. The ideal candidate will be responsible for ensuring smooth day-to-day operations, achieving sales targets, maintaining service standards, controlling costs, and leading the team to deliver exceptional guest experiences.Experience &amp; Qualification<ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field.</li><li>Minimum 5 to 8 years of experience in restaurant, retail, hospitality, or food service operations.</li><li>At least 2 years of experience in a managerial role.</li><li>Strong leadership and team management skills.</li></ul>Key Responsibilities Operations Management<ul><li>Ensure smooth and efficient daily branch operations.</li><li>Maintain company standards, SOPs, and operational procedures.</li><li>Monitor branch performance and implement corrective actions where required.</li><li>Ensure compliance with food safety, hygiene, and quality standards.</li></ul>Team Management<ul><li>Supervise and lead FOH and BOH teams.</li><li>Conduct staff briefings, coaching, and performance evaluations.</li><li>Ensure proper staff scheduling and manpower planning.</li><li>Maintain discipline and a positive work environment.</li></ul>Sales &amp; Customer Service<ul><li>Drive branch sales and profitability.</li><li>Monitor daily sales performance and achieve business targets.</li><li>Handle customer complaints professionally and ensure guest satisfaction.</li><li>Develop strategies to improve customer experience and retention.</li></ul>Inventory &amp; Cost Control<ul><li>Monitor inventory levels and minimize wastage.</li><li>Ensure proper stock management and inventory controls.</li><li>Control operational expenses and improve branch profitability.</li><li>Verify daily reports, stock counts, and reconciliations.</li></ul>Compliance &amp; Reporting<ul><li>Ensure compliance with company policies and legal requirements.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Coordinate with management regarding branch performance and improvement plans.</li><li>Ensure successful completion of audits and inspections.</li></ul>Skills Required<ul><li>Strong leadership and people management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Problem-solving and decision-making skills.</li><li>Strong understanding of restaurant operations.</li><li>Ability to work under pressure and meet targets.</li><li>Proficiency in Microsoft Office and reporting tools.</li></ul>Pay: Rs60,000.00 - Rs150,000.00 per monthWork Location: In person

Branch Manager

<div>Pay Range: $22.00 to $31.00<div>
Shift: Monday-Friday, 5am start time</div>
What is the value of a WM job?
The value of a WM job is more than a paycheck. It&rsquo;s a way to create opportunities for you and your family.
<div>We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work.
We Are Committed to Growth: Annual Education Assistance Benefit available for team members.
We Are Investing in You: Amazing Medical, Dental &amp; Vision, 401K with match, discounted stock options, dependent day care, and more!
Who are we? #WeAreWM
Ready to roll with us? Click Apply to join the WM (formerly Waste Management) team today.
</div>I. Job Summary 
 
In tandem with a seasoned WM Driver and/or WM Driver Trainer, after receiving their Commercial Driving Permit, the Driver Apprentice will complete the required training to safely operate a commercial motor vehicle providing service to customers in their respective Line of Business (LOB). The Driver Apprentice will continue in this role until they complete all training requirements.
 
 
II. Essential Duties and Responsibilities 
<ul><li>After obtaining their Commercial Driving Permit, partners with a WM Driver and/or WM Driver Trainer to train on the proper way to operate a commercial refuse / recycling vehicle: * Operates vehicle in accordance with WM Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws. * Performs pre- and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report). * Immediately reports all unsafe situations or service related issues to Operations Manager or Dispatch. * Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Operations Manager. * Works closely with Operations Manager to improve route efficiencies and identify best practices. * Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates customer requests to Dispatch or Operations Manager. * Completely dumps all receptacles and leaves the customer&rsquo;s location clean and free of debris. * Follows route assignments as directed and completes end of day documentation and check out process. * Performs all duties as scheduled by Operations Manager or Dispatch and assisting other drivers as directed to meet customer needs.</li><li>
Operations Performs as an on-route Helper while obtaining their Commercial Driving Permit and completing the training to be a WM Driver: * Works in accordance with WM Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) requirements as well as all local, state and federal laws. * Immediately reports all unsafe situations or service related issues to Operations Manager or Dispatch. * Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Operations Manager. * Manually or mechanically load and empty residential and/or commercial containers into truck. * Containers maybe staged curbside, dockside, carryout, or require pullout to complete service. * Operates hoisting device to lift and empty bins or containers into truck hopper. * Assists driver with all backing maneuvers while on route. * Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates customer requests to Dispatch or Operations Manager * Performs all duties as scheduled by Operations Manager or Dispatch and assisting other drivers as directed to meet customer needs.</li></ul> 
III. Qualifications
 
 
A. Required Qualifications 
 
<ul><li>Must be at least 18 years of age and legally eligible to work in the United States. and</li><li>
Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports and</li><li>
Commercial or Non-commercial Driver's License Class C or D</li></ul> 
B. Preferred Qualifications 
 
<ul><li>High School Diploma or G.E.D (accredited)</li><li>
Commercial or Non-commercial Class C or D w/ CDL Permit</li></ul> 
-
Successfully complete pre-employment screening, including drug screen and physical 
<ul><li>
</li></ul> 
 
IV. Physical Requirements 
 
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.<ul><li>
Hearing</li><li>
Standing</li><li>
Walking</li><li>
Lifting</li><li>
Carrying</li><li>
Pushing</li><li>
Pulling</li><li>
Climbing</li><li>
Balancing</li><li>
Stooping</li><li>
Kneeling</li><li>
Crouching</li><li>
Crawling</li><li>
Reaching</li><li>
Handling</li><li>
Grasping</li><li>
Feeling</li><li>
Talking</li><li>
Repetitive Motions</li><li>
Eye/Hand/Foot Coordination</li></ul> 
V. Benefits
 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 
 
 
If this sounds like the opportunity that you have been looking for, please click Apply.</div>

Apprentice Truck Driver No CDL or experience required! Home daily, PTO and 401k

Gerrys dnata

Shift Manager &ndash; Job PostUrgently Hiring &ndash; Shift ManagerWe are looking for a responsible and performance-driven Shift Manager to manage cafe operations during assigned shifts and ensure smooth workflow.Responsibilities:Handle shift operations efficientlyManage floor staff and customer handlingEnsure service quality and SOP complianceMonitor cash handling and operational activitiesCoordinate with management regarding operational issuesMaintain hygiene and safety standardsRequirements:Intermediate / Bachelor&rsquo;s preferred1&ndash;3 years of experience in restaurant, cafe, or retail operationsGood communication and team handling skillsAbility to work in a fast-paced environmentStrong sense of responsibility and disciplinePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Shift Manager

Cafe Manager &ndash; Job PostWe Are Hiring &ndash; Cafe ManagerWe are looking for an experienced and passionate Cafe Manager to lead daily operations, manage staff, and ensure excellent customer service standards in a fast-paced cafe environment.Responsibilities:Manage overall cafe operations and team performanceHandle staff scheduling, attendance, and disciplineEnsure high-quality customer serviceMonitor inventory, stock, and wastage controlAchieve sales and operational targetsMaintain hygiene and food safety standardsResolve customer complaints professionallyRequirements:Bachelor&rsquo;s degree preferred3&ndash;5 years of experience in cafe, restaurant, or hospitality operationsStrong leadership and communication skillsAbility to manage teams under pressureKnowledge of inventory and operational controlsGood reporting and problem-solving skillsPay: From Rs120,000.00 per monthWork Location: In person

Store Manager

Position Purpose: The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates. Key Responsibilities: 45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences. 25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed. 15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses. 15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations. Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager. Direct Manager/Direct Reports: This position typically reports to the Operations Manager. This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Flexibility to work various shifts Ability to relocate Preferred Qualifications: Bachelor's degree; Computer skills in software including Microsoft Office; Experience with Warehouse Management Systems; 3+ years supervisory experience in a related field; Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent. Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making. Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem. Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience. Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably. Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.

Distribution Center - Area Supervisor

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Operations Experience Manager

Operations Experience Manager

Branch Manager

Apprentice Truck Driver No CDL or experience required! Home daily, PTO and 401k

Shift Manager

Store Manager

Distribution Center - Area Supervisor