operations lead

Drip Capital

<div><p>Position: Operations lead</p>
<p><b>
About Drip Capital</b></p>
<p>
We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we&rsquo;re redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.</p>
<p>
With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capital&mdash;eliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.</p>
<p>
Headquartered in Palo Alto, California, with offices in India, Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.</p>
<p>
Backed by top investors&mdash;including Accel, Peak XV, Wing VC, Sequoia India, Y Combinator, GMO, SMBC Japan, Barclays, and IFC&mdash;Drip has facilitated over $7 billion in trade across 10,000+ buyers and sellers. As we continue to grow, we remain committed to transforming global trade for SMEs worldwide.</p><br>
<h1 class="jobSectionHeader"><b>
Role Overview:</b></h1><br>
<p>
We are seeking a dynamic and detail-oriented Operations Lead to join our Sourcing Team. This individual will play a critical role in streamlining the end-to-end operations for global sourcing transactions. The ideal candidate will have strong leadership skills, deep operational insight, and prior experience in international logistics and customs clearance processes.</p><br>
<h1 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h1><br>
<ul>
<li><p>Lead daily sourcing operations, ensuring seamless execution of trade finance transactions across multiple geographies</p>
</li>
<li><p>Oversee international customs clearance processes&mdash;coordinate with customs brokers, freight forwarders, and regulatory bodies to ensure full compliance with import/export regulations</p>
</li>
<li><p>Identify gaps in the sourcing-to-shipping cycle and implement solutions to improve turnaround time, efficiency, and cost-effectiveness</p>
</li>
<li><p>Collaborate with internal teams (credit, product, tech) and external vendors (suppliers, logistics providers, customs agents) to drive smooth operational execution.<br>
Ensure accurate and timely handling of trade documents such as BLs, invoices, packing lists, COO, and customs filings</p>
</li>
<li><p>Proactively identify risks in cross-border operations and implement mitigation strategies, especially related to delays in customs clearance or non-compliance</p>
</li>
<li><p>Track key operational KPIs and provide insights to leadership for continuous improvement in sourcing and logistics processes</p><br>
</li>
</ul><h1 class="jobSectionHeader"><b>What You&rsquo;ll Be Doing:</b></h1><br>
<ul>
<li><p>Bachelor&rsquo;s degree in Business, Supply Chain, International Trade, or related field. Master&rsquo;s is a plus</p>
</li>
<li><p>12+ years of experience in operations, sourcing, or logistics, with at least 2 years in international customs clearance</p>
</li>
<li><p>Deep understanding of global trade compliance, Incoterms, and documentation requirements</p>
</li>
<li><p>Hands-on experience working with customs brokers and international freight forwarding companies</p>
</li>
<li><p>Strong communication, problem-solving, and project management skills</p>
</li>
<li><p>Experience in fast-paced environments like fintech, logistics, or trade companies preferred</p><br>
</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Us?</b></h3><br>
<ul>
<li><p>Be part of a rapidly growing fintech company revolutionizing trade finance and empowering global SMEs</p>
</li>
<li><p>Lead a high-impact team with the opportunity to shape the future of collections and risk servicing</p>
</li>
<li><p>Competitive compensation, benefits, and a collaborative work environment</p>
</li>
<li><p>Drive innovation in the collections function, contributing directly to the company's growth and success</p></li></ul></div>

Operations Lead

Tweeq

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Role Overview:</b></div><div>
<br>
We are looking for an experienced and detail-oriented <b>Operations Lead</b> to oversee the day-to-day operations of wallet business. This is a critical role where the individual will be responsible for transaction processing, reconciliations, reporting, issue resolution, and stakeholder coordination to ensure smooth and compliant eMoney wallet operations across GCC.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Payments &amp; Transaction Operations</b></div><ul>
<li>Manage and monitor all daily wallet transactions including P2P transfers, top-ups, withdrawals, cashback, and merchant payments.</li>
<li>Validate transaction flows across local schemes (Mada, Jaywan, SADAD, etc.) and international schemes (Visa, Mastercard).</li>
<li>Experience in dealing with the schemes and their systems (like Mastercard Connect and Visaonline)</li>
<li>Manage settlement, clearing files, and related reconciliations to ensure data integrity and financial accuracy.</li>
<li>Work closely with the Finance and Treasury teams for accurate accounting and timely settlement of transactions.</li>
<li>Ensure timely processing of scheme and vendor invoices; liaise with Finance for payment execution.</li>
Own the settlement process and ensure accuracy<br>
<li>
</li></ul><div><b>Reconciliation &amp; Dispute Resolution</b></div><ul>
<li>Lead the reconciliation process across all wallet transactions, scheme reports, vendor reports, and internal systems</li>
<li>Manage chargeback workflows for Mada, Visa, and Mastercard: initiation, documentation, resolution, and reporting.</li>
<li>Analyze exception cases and reconciliation gaps; implement corrective actions to mitigate financial and reputational risks.</li>
Approve and process manual refunds and adjustments, ensuring SLA compliance and audit trails.<br>
<li>
</li></ul><div><b>Card Lifecycle &amp; Vendor Management</b></div><ul>
<li>Oversee the full lifecycle of prepaid and debit cards: issuance, activation, transaction monitoring, expiry, and reissuance.</li>
<li>Serve as the primary point of contact for card program vendors, payment processors, Saudi Payments, and scheme representatives.</li>
Monitor SLAs and KPIs for all operational vendors; initiate corrective action in case of deviations.<br>
<li>
</li></ul><div><b>Chargeback Management</b></div><ul>
<li>Validate, raise and track chargeback cases for both <b>Local Schemes</b> and <b>MasterCard/Visa</b>.</li>
Approve eligible manual refunds and ensure SLA adherence.<br>
<li>
</li></ul><div><b>Operational Governance &amp; Reporting</b></div><ul>
<li>Maintain operational dashboards and generate regular reports on transactions, chargebacks, SLA compliance, and risk indicators.</li>
<li>Identify process inefficiencies and work with Product &amp; Tech to automate and improve operations.</li>
Track operational KPIs, root causes of failures, and lead initiatives for continuous improvement.<br>
<li>
</li></ul><div><b>Customer Support &amp; Complaint Resolution</b></div><ul>
<li>Investigate first-level inquiries and complaints.</li>
<li>Act as a point of escalation for customer support teams handling wallet-related complaints and technical escalations.</li>
Investigate operational issues reported by users or partners and ensure timely and accurate resolution.<br>
<li>
</li></ul><div><b>Handle issue reporting and resolution across various partners.</b></div><div><br>
<b>
Ensure all operational activities follow internal policies and regulatory frameworks</b></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor&rsquo;s degree in Business, Finance, Operations, or related field.</li>
<li>4&ndash;6 years of experience in payments, fintech, banking, or wallet operations.</li>
<li>Solid understanding of the payments ecosystem including Mada, MasterCard, Visa and local settlement practices.</li>
<li>Strong analytical, organizational, and reporting skills.</li>
<li>Proficiency in Excel, reporting tools (e.g. Superset, Tableau), and operational portals (e.g. MC Connect, visa online, Apple Pay, Saudi Payments).</li>
<li>Excellent stakeholder management and problem-solving abilities.</li>
<li>Familiarity with chargebacks, card lifecycle, and customer complaint handling.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tweeq</b></h3><div>
<b>Tweeq</b> is a Saudi fintech on a mission to reshape how people manage their money. Now part of Tabby, the largest BNPL provider in the Middle East, we&rsquo;re building the next generation of financial products for the Kingdom. From payments to everyday money management, our goal is to make financial services faster, smarter and more accessible for everyone in Saudi Arabia.</div></div>

Operations Lead | eMoney Wallets

Alnylam Pharmaceuticals

<div><div><b>Lab Operations Lead<br>
</b></div><div></div><div><b>Overview<br>
</b></div><div></div><p>The Sample Management Lead, Lab Operations will provide support to the Research and Early Development labs, in the receiving and storage of clinical and nonclinical samples. This is an onsite position in our Cambridge location. This Sample Management Lead, Lab Operations must collaborate on a team and coordinate tasks with various stakeholders to ensure deadlines are met. This role will also be responsible for processing new samples into the archive inventory located in a Laboratory Information Management System (LIMS). Additionally, this role will coordinate the shipment of orders with the logistics department. They will report in the Sr. Manager of Sample Management, Lab Operations.<br>
</p><div></div><div><b>Key Responsibilities<br>
</b></div><div></div><ul><li>Support end-to-end sample tracking and logistics for nonclinical and clinical samples, working closely with internal and external customers
</li><li>Maintain and support the overall inventory of nonclinical and clinical samples and reference materials within a Laboratory Information Management System (LIMS), performing any combination of sample management and/or archive tasks, including labeling, receipt, transferring, tracking, inventory, archival, shipping logistics and disposal of nonclinical and clinical samples and test and reference materials utilizing a LIMS system
</li><li>Maintain and revise SOPs, working policies and forms for receipt, storage, and disposition of non-clinical, clinical samples and test and reference materials
</li><li>Handle tasks quickly and efficiently in a fast-paced work environment
</li><li>Support all laboratory services such as sample management, shipping log istics , auditing freezer defrosts, material transfers, LIMS curation and sample data integrity.
</li><li>Perform daily inventory checks to ensure laboratory supplies are ordered, stocked, and available as needed.
</li><li>Support and be a resource to the Sr. Manager for sample mana gement project development and data gathering.
</li><li>Lead the day-to-day lab operations of Sample Management and Logistics and be the point person for troubleshooting.
</li><li>Effectively communicate with end users, providing daily updates on the availability of laboratory samples and shipments.
</li><li>Coordinate international shipments with end users and the Global Trade team.
</li><li>Maintain information needed for international shipments including completing Tariff Request forms, customs invoices, and value determination
</li><li>Ensure a safe working environment by identifying, reporting, and eliminating potential workplace hazards.
</li><li>Interface with vendors regarding consumable delivery timelines, back orders, and purchasing requests.
</li><li>Collaborate with end users and the Shipping team to ensure all materials are received and distributed accordingly.
</li><li>Dispose of biohazardous materials, chemical waste, sharps, and other potentially hazardous materials according to regulations.
</li><li>Collaborate and communicate with other members of lab support teams. Take on other duties as assigned by your manager, to support these teams.
</li><li>Assist in training new hires in the day-to-day sample management workflows.
</li>Continuously look for process deficiencies and improvements to process to achieve better turnaround times and a seamless workflow to better serve our labs and patients.<br>
<li>
</li></ul><div></div><div><b>Qualifications<br>
</b></div><div></div><ul><li>Bachelor's Degree in a scientific discipline with 6+ years of experience in a research laboratory environment.
</li><li>Previous experience in Sample Management at a CRO or Pharmaceutical company is highly desired
</li><li>Mastery in LIMS systems , international shipping regulations and data integrity
</li><li>Experience with Department of Transportation and hazardous material shipping regulations preferred. - DOT/AITA Certified
</li><li>Strong skills in Microsoft Office, Excel , Power Point, and Smartsheet.
</li><li>Regulatory knowledge is desired.
</li><li>Experience with asset management systems and other web-based software platforms is a plus.
</li><li>Position requires excellent time management and organizational skills, verbal and written communication skills, and a high attention to detail.
</li>Ability to lift 50 lbs. is required.<br>
<li>
<br>
<br>
</li></ul><p><b>About Alnylam: </b>Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by &ldquo;interfering&rdquo; with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.
</p><p><b>Our culture: </b>Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we&rsquo;ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as the #1 Large Employer by Boston Globe Top Places to Work in 2023 for the third consecutive year, one of Science Magazine&rsquo;s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK &ndash; among others.
</p><p>At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, ethnicity, marital status, protected veteran status, disability, or any other characteristics prohibited by law.</p></div>

Lab Operations Lead

Tabby

<div><div><div><div><div><b>Role Overview:</b>
</div><div>
<br>
We are looking for an experienced and detail-oriented <b>Operations Lead</b> to oversee the day-to-day operations of wallet business. This is a critical role where the individual will be responsible for transaction processing, reconciliations, reporting, issue resolution, and stakeholder coordination to ensure smooth and compliant eMoney wallet operations across GCC.</div></div></div>
</div><p>Key Responsibilities
</p><div><div><div><div><b>Payments &amp; Transaction Operations</b>
</div><ul><li>Manage and monitor all daily wallet transactions including P2P transfers, top-ups, withdrawals, cashback, and merchant payments.</li>
<li>Validate transaction flows across local schemes (Mada, Jaywan, SADAD, etc.) and international schemes (Visa, Mastercard).</li>
<li>Experience in dealing with the schemes and their systems (like Mastercard Connect and Visaonline)</li>
<li>Manage settlement, clearing files, and related reconciliations to ensure data integrity and financial accuracy.</li>
<li>Work closely with the Finance and Treasury teams for accurate accounting and timely settlement of transactions.</li>
<li>Ensure timely processing of scheme and vendor invoices; liaise with Finance for payment execution.</li>
Own the settlement process and ensure accuracy<br>
<li>
</li></ul><div><b>Reconciliation &amp; Dispute Resolution</b>
</div><ul><li>Lead the reconciliation process across all wallet transactions, scheme reports, vendor reports, and internal systems</li>
<li>Manage chargeback workflows for Mada, Visa, and Mastercard: initiation, documentation, resolution, and reporting.</li>
<li>Analyze exception cases and reconciliation gaps; implement corrective actions to mitigate financial and reputational risks.</li>
Approve and process manual refunds and adjustments, ensuring SLA compliance and audit trails.<br>
<li>
</li></ul><div><b>Card Lifecycle &amp; Vendor Management</b>
</div><ul><li>Oversee the full lifecycle of prepaid and debit cards: issuance, activation, transaction monitoring, expiry, and reissuance.</li>
<li>Serve as the primary point of contact for card program vendors, payment processors, Saudi Payments, and scheme representatives.</li>
Monitor SLAs and KPIs for all operational vendors; initiate corrective action in case of deviations.<br>
<li>
</li></ul><div><b>Chargeback Management</b>
</div><ul><li>Validate, raise and track chargeback cases for both <b>Local Schemes</b> and <b>MasterCard/Visa</b>.</li>
Approve eligible manual refunds and ensure SLA adherence.<br>
<li>
</li></ul><div><b>Operational Governance &amp; Reporting</b>
</div><ul><li>Maintain operational dashboards and generate regular reports on transactions, chargebacks, SLA compliance, and risk indicators.</li>
<li>Identify process inefficiencies and work with Product &amp; Tech to automate and improve operations.</li>
Track operational KPIs, root causes of failures, and lead initiatives for continuous improvement.<br>
<li>
</li></ul><div><b>Customer Support &amp; Complaint Resolution</b>
</div><ul><li>Investigate first-level inquiries and complaints.</li>
<li>Act as a point of escalation for customer support teams handling wallet-related complaints and technical escalations.</li>
Investigate operational issues reported by users or partners and ensure timely and accurate resolution.<br>
<li>
</li></ul><div><b>Handle issue reporting and resolution across various partners.</b>
</div><div>
<br>
<b>Ensure all operational activities follow internal policies and regulatory frameworks</b>
</div></div></div></div><p>Skills, Knowledge &amp; Expertise
</p><div><div><div><ul><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or related field.</li>
<li>4&ndash;6 years of experience in payments, fintech, banking, or wallet operations.</li>
<li>Solid understanding of the payments ecosystem including Mada, MasterCard, Visa and local settlement practices.</li>
<li>Strong analytical, organizational, and reporting skills.</li>
<li>Proficiency in Excel, reporting tools (e.g. Superset, Tableau), and operational portals (e.g. MC Connect, visa online, Apple Pay, Saudi Payments).</li>
<li>Excellent stakeholder management and problem-solving abilities.</li>
<li>Familiarity with chargebacks, card lifecycle, and customer complaint handling.</li></ul></div></div></div></div><p></p>

Delivery Hero

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><b><br>
Summary</b><br>
We are looking for an Operations Lead - NFV to join our team and be part of our growth. If you&rsquo;re a leader who is hungry for a new adventure, a multinational workplace is waiting for you.<br>
What's On Our Plate</p><p><br>
<b>
Team Management</b></p><ul><li>
 Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines</li><li>
 Conduct periodic team briefings to maintain performance standards or address any changes in process flow</li><li>
 Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity</li></ul><p><br>
<br>
<b>Process Optimization</b></p><ul><li>
 Develop SOPs to manage workload and adhere to SLAs</li><li>
 Highlight key issues and areas of development to address with relevant internal stakeholders</li><li>
 Enrich offline databases for ease of use and scalability</li><li>
Vertical Migrations</li><li>
 Lead Vertical Migrations depending on suitability and enhanced customer experience</li><li>
 Create category trees and product listings based on research and experimentation</li><li>
 Work closely with Account Managers to collect relevant data from Partners</li><li>
 Monitor pre and post performance of migrated verticals and share insights</li><li>
Key Account Revamp</li><li>
 Collaborate with internal and external stakeholders to plan and execute Key Account recategorization, assortment revamp and inventory accuracy</li><li>
 Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics</li></ul><p><b>
Streamlining Local and Regional Initiatives and Campaigns</b></p><ul><li>
 Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring</li><li>
 Organize training for new feature rollouts and content product advancements</li><li>
 Collate and share feedback on a regular basis to maintain content standards</li><li>
Content Guidelines and Quality Check</li><li>
 Ensuring guidelines and timelines are adhered for every campaign and project</li><li>
 QC procedures to safeguard talabat and partner&rsquo;s interest and minimize</li><li>
 escalations</li><li>
 Minimize content-related order cancellations through regular spot checks and long-term fixes</li><li>
Opportunity Seeking</li><li>
 Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners</li><li>
 Curate local campaigns by identifying gaps in the trade calendar</li></ul><br>
<b>
Qualifications</b><p><b><br>
What do we order ?</b></p><ul><li>
 Bachelor&rsquo;s degree in any related field</li><li>
 3-5 years of experience as a Team Leader</li><li>
 Retail experience is a plus</li><li>
 Strong Leadership Skills</li><li>
 Analytical and organized problem-solving abilities</li><li>
 Ability to meet deadlines and work under pressure</li><li>
 Ability to multitask, prioritize, and manage time efficiently.</li><li>
 Very good knowledge of Microsoft Excel, Word and Powerpoint</li><li>
 CMS system knowledge is a plus</li></ul></div>

Operations Lead - Local Shops

State of Florida

<div><p>Requisition No: 859737</p>
<p>Agency: Management Services</p>
<p>Working Title: CYBERSECURITY COMMUNITY OPERATIONS LEAD - 72003955</p>
<p> Pay Plan: Career Service</p>
<p>Position Number: 72003955</p>
<p>Salary: $75,000 - $90,000</p>
<p>Posting Closing Date: 09/09/2025</p>
<p><b>Total Compensation Estimator </b><b>Tool</b></p>
<p><b>
Cybersecurity Community Operations Lead</b><br>
<b>Florida Digital Service</b><br>
<b>State of Florida Department of Management Services</b><br>
<b>This position is located in Tallahassee, FL</b></p><br>
<p></p>
<p>
The Cyber Community Lead serves as the public face of the Florida Digital Service&rsquo;s cybersecurity engagement efforts. This high-visibility role builds and sustains collaborative relationships with state agencies, local governments, and external partners to strengthen Florida&rsquo;s cyber resilience. Responsibilities include leading cybersecurity community initiatives, managing events, facilitating Cyber Advisory Council meetings and work groups, and coordinating cybersecurity awareness and training programs.</p><br>
<p></p>
<div><b>
DUTIES &amp; RESPONSIBILITIES</b><br>
<ul><li>Serve as primary liaison between FLDS and state/local government cybersecurity stakeholders.</li><li>Plan and facilitate Cyber Advisory Council (CAC) meetings, enterprise security leader meetings, and work group sessions, ensuring compliance with statutory requirements.</li><li>Organize and execute statewide cybersecurity events, including cybersecurity conferences, Cybersecurity Awareness Month activities, and local government town halls/webinars.</li><li>Coordinate cybersecurity training initiatives, including statewide cyber range exercises, phishing simulations, and curriculum development for local governments.</li><li>Develop and maintain Information Security Manager (ISM) and Local Resource Packets, ensuring timely updates and broad distribution.</li><li>Maintain the Florida Digital Service mailbox, triaging inquiries and coordinating responses with subject matter experts.</li><li>Represent FLDS at conferences, speaking engagements, and community events.</li><li>Track and report on CAC recommendations, training metrics, and community engagement activities.</li><li>Identify opportunities for partnerships and community-driven initiatives to advance statewide cybersecurity objectives.</li><li>Maintain cybersecurity training criteria used by state and local cybersecurity professionals</li></ul></div><p></p><p><br>
<b>
Knowledge, skills, and abilities, including utilization of equipment, required for the position:</b></p><div><br>
<b>
Knowledge of:</b><br>
<ul><li>Cybersecurity principles, policies, and frameworks (NIST, CIS, Florida Cybersecurity Standards).</li><li>Florida statutes related to cybersecurity (F.S. 282.318, F.S. 282.3185, F.S. 282.319).</li><li>Event planning, public communications, and stakeholder engagement best practices.</li></ul></div><br>
<p></p>
<div><b>
Skills in:</b><br>
<ul><li>Public speaking and facilitation of large and small group meetings.</li><li>Coordinating cross-agency projects and multi-stakeholder initiatives.</li><li>Developing written materials, including agendas, reports, presentations, and training content.</li></ul></div><br>
<p></p>
<div><b>
Abilities to:</b><br>
<ul><li>Build consensus among diverse stakeholders.</li><li>Translate technical concepts into language for non-technical audiences.</li><li>Manage multiple priorities with tight deadlines.</li><li>Travel within Florida as needed.</li></ul></div><br>
<p></p>
<div><b>
MINIMUM QUALIFICATIONS</b><br>
<ul><li>Education: Bachelor&rsquo;s degree in Public Administration, Communications, Cybersecurity, or related field OR equivalent combination of education and experience.</li><li>Experience: 3+ years in program management, stakeholder engagement, or community coordination.</li><li>Experience planning and facilitating large-scale events or multistakeholder meetings.</li><li>Familiarity with cybersecurity concepts and public sector operations.</li></ul></div><br>
<p></p>
<div><b>
Other:</b><br>
<ul><li>Eligible to work in the U.S. without sponsorship.</li><li>Willingness to travel and occasionally work outside normal business hours.</li></ul></div><p></p><div><br>
<b>
PREFERRED QUALIFICATIONS</b><br>
<ul><li>Advanced degree in Public Administration, Communications, or Cybersecurity.</li><li>Experience in government relations, public policy, or legislative affairs.</li><li>Certifications such as CISA, CISSP, Security+, or PMP.</li><li>Background in cybersecurity awareness training or public affairs.</li></ul></div><p></p><p><br>
Other job-related requirements for this position:</p>
<ul><li>Ability to sit for extended periods of time.</li><li>Ability to stand for extended periods of time.</li><li>Ability to drive and/or fly long distances.</li><li>Ability to lift, push and pull up to 30lbs.</li></ul><br>
<p></p>
<p>
Criminal background investigation including fingerprinting and statewide and national criminal history records check per Section 110.1127 Florida Statutes, Chapter 435 Florida Statutes and the Federal Bureau of Investigation&rsquo;s CJIS Security Policy CJISD-ITS-DOC-08140.</p><p></p><p><br>
<b>
Our Organization and Mission:</b><br>
Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS&rsquo; Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida&rsquo;s state government. It is against this backdrop that DMS strives to demonstrate its motto, &ldquo;We serve those who serve Florida.&rdquo;</p><p><br>
<b>
Special Notes:</b><br>
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:<br>
DMS.Ability@dms.myflorida.com<br>
DMS.Veterans@dms.myflorida.com<br>
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.<br>
Criminal background investigation including fingerprinting and statewide and national criminal history records check per Section 110.1127 Florida Statutes, Chapter 435 Florida Statutes and the Federal Bureau of Investigation&rsquo;s CJIS Security Policy CJISD-ITS-DOC-08140.<br>
Pursuant to F.S. 215.422 every officer or employee who is responsible for the approval or processing of vendors&rsquo; invoices or distribution of warrants to vendors are mandated to process, resolve and comply as section 215.422 requires</p><p>
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.</p>
<p>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p>
<p>The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p>
<p><b>VETERANS&rsquo; PREFERENCE. </b>Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans&rsquo; Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans&rsquo; Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans&rsquo; Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.</p></div>

CYBERSECURITY COMMUNITY OPERATIONS LEAD

R1 RCM

<div><p>R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry&rsquo;s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
</p><p></p><p>As our Senior Operations Lead, you will partner with client representatives and your R1 team to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement. Every day you will partner with line level client representatives and other R1 operators to perform detailed reviews of patient accounts with the objective of identifying cost, denial trends, and operations and patient satisfaction improvements. To thrive in this role, you will serve as a liaison for training and subject matter expertise on utilizing R1 workflow technologies and develop industry knowledge that serves as a foundation for career progression.
</p><p></p><p><b>Here&rsquo;s what you will experience working as a (position title):
</b></p><ul><li><p>Mitigate back-end revenue leakage through change management, lean process improvement, making recommendations for innovative software development, and advanced quantitative analysis on core financial metrics in the acute hospital environment.
</p></li><li><p>Serves as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies.
</p></li><li><p>Interpret basic data sets and create data analyses to drive desired results in areas such as denials.
</p></li><li><p>Continuously detect and resolve data defects within revenue cycle while creating solutions to prevent future defects.
</p></li><li><p>Responds to ad-hoc client requests and develops solutions in a timely manner.
</p></li><li><p>Coach client staff and managers to improve workflow and operational performance.
</p></li><li><p>Provides value-add feedback to R1 leadership on development of project plans.
</p></li><li><p>Prepares and presents information in large forums with executive leadership.
</p></li></ul><p></p><p><b>Required Skills:
</b></p><ul><li><p>Revenue Cycle Management experience.
</p></li><li><p>Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others
</p></li><li><p>Attention to detail, highly organized and strong process-focused aptitude
</p></li><li><p>Possess strong leadership and organizational skills and can positively influence others
</p></li><li><p>Ability to think creatively, be analytically minded, objective, and independent
</p></li><li><p>Demonstrated ability to negotiate and provide alternative business solutions
</p></li><li><p>Proficiency in Excel and PowerPoint
</p></li><li><p>Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed
</p></li></ul><p></p>For this US-based position, the base pay range is $49,126.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
<p></p>This job is eligible to participate in our annual bonus plan at a target of 5.00%
<p></p><p>The healthcare system is always evolving &mdash; and it&rsquo;s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you&rsquo;ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.<br>
</p><p><br>
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team &mdash; including offering a competitive benefits package.
</p><p></p><p>R1 RCM Inc. (&ldquo;the Company&rdquo;) is dedicated to the fundamentals of equal employment opportunity. The Company&rsquo;s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person&rsquo;s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
</p><p>If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
</p><p></p><p>CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
</p><p></p><p>To learn more, visit: R1RCM.com
</p><p></p><p>Visit us on Facebook</p></div><p></p>

Senior Operations Lead, Customer Partner

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