operations lead

Edge

<div>
 <p>
  <strong>
   About Edge
  </strong>
 </p>
 <p>
  At Edge, we&rsquo;re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we&rsquo;re redefining how modern workforces are built. If you&rsquo;re driven by innovation, growth, and the pursuit of excellence, Edge is where you&rsquo;ll thrive &mdash; shaping the future of work alongside a high-performance, global team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The
  <strong>
   Operations Lead
  </strong>
  is responsible for ensuring operational excellence across the talent-matching ecosystem &mdash; driving high
  <strong>
   Initial Match Quality (IMQ)
  </strong>
  and optimizing end-to-end marketplace performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role owns the
  <strong>
   talent-demand matching process
  </strong>
  , ensuring that the right talent is connected to the right opportunities with speed, accuracy, and quality. The Lead will establish and manage
  <strong>
   SOPs and SLAs
  </strong>
  that define cross-functional workflows between Sales, Operations, and Customer Success, ensuring accountability, consistency, and service excellence across every transaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Operations Lead will also design and maintain a robust
  <strong>
   quality control and audit framework
  </strong>
  , conducting regular process reviews to identify inefficiencies, compliance gaps, and opportunities for improvement. By collaborating with key teams, they will proactively implement corrective and preventive actions to uphold the highest operational and regulatory standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ultimately, this role acts as the
  <strong>
   guardian of marketplace quality
  </strong>
  &mdash; ensuring precision in matching, consistency in execution, and excellence in customer and talent experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Owning the Talent&rsquo;s Initial Match Quality
  </li>
  <li>
   Owning the talent matching process - matching the right supply with the demand
  </li>
  <li>
   Identifying the leakages in the processes and building an operational excellence infrastructure
  </li>
  <li>
   Structuring SOPs &amp; SLAs for sales &lt;&gt; operational tasks &amp; tickets
  </li>
  <li>
   Owning SLAs for Talent Matching
  </li>
  <li>
   Establish quality control standards and procedures to maintain consistency and compliance with regulatory requirements.
  </li>
  <li>
   Conduct regular audits and inspections to assess adherence to quality standards and identify areas for improvement.
  </li>
  <li>
   Collaborate with relevant teams to implement corrective actions and preventive measures to address quality issues proactively.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Prior experience in Sales operations, Operations, supply operations, marketplace operations in tech start-ups/marketplaces
  </li>
  <li>
   Good communication &amp; stakeholder management skills
  </li>
  <li>
   Experience with data-based decision making
  </li>
  <li>
   Experience in churn reduction strategy and initiatives
  </li>
  <li>
   Experience owning processes optimization
  </li>
  <li>
   Experience in building &amp; delivering on SOPs &amp; SLAs across the teams
  </li>
  <li>
   3+ years of working experience
  </li>
  <li>
   Bachelors&rsquo; degree from a reputed institution
  </li>
  <li>
   Proficiency in Salesforce, Excel/Google Sheets is required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal Opportunity Statement
  </strong>
 </p>
 <p>
  Edge Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members &mdash; regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
 </p>
 <p>
  We encourage applicants from underrepresented backgrounds to apply and become part of a company that values ideas, perspectives, and people equally.
 </p>
 <p>
 </p>
</div>


Operations Lead

Shipa

<p>Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.</p><b> Your Responsibilities: </b><ul> <li>Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages</li> <li>Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch</li> <li>Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems</li> <li>Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed</li> <li>Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met</li> <li>Train, and manage delivery associates, drivers, and operations support staff</li> <li>Monitor performance metrics and implement improvement plans</li> <li>Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement</li> <li>Ensure compliance with safety, legal, and company standards in all operations</li> <li>Identify operational gaps and lead process improvement initiatives</li> <li>Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs</li> </ul>

Keolis

<div><div>To effectively manage and coordinate the operations interfaces within the Keolis MHI Metro Project between Operations, Maintenance, and RTA functions. The role ensures seamless communication, alignment, and compliance with contractual, technical, and operational standards to achieve service reliability, safety, and performance excellence</div><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<div><b>
Strategic</b></div><br>
<div></div>
<ul>
<li>Support the development and implementation of operational readiness strategies in alignment with project milestones and concession objectives.</li>
<li>Contribute to operational risk management by identifying potential impacts on safety, performance, and service delivery.</li>
<li>Contribute to strategic decision-making by providing expert insights on operations coordination, and performance improvement</li></ul><br>
<div></div>
<div><b>
Financial</b></div><br>
<div></div>
<ul>
<li>Support cost optimization through effective interface planning and coordination to minimize downtime and rework.</li>
<li>Ensure adherence to maintenance budgets and resource utilization in alignment with approved financial plans.</li>
<li>Identify efficiency improvements that contribute to long-term operational cost savings</li></ul><br>
<div></div>
<div><b>
Stakeholder / Customer</b></div><br>
<p></p>
<ul>
<li>Serve as the primary liaison between Operations, Engineering, Maintenance, Quality &amp; Assurance, and external stakeholders to ensure smooth collaboration and information flow.</li>
<li>Represent the department in technical, operational and interface-related meetings with regulatory authorities, contractors, and client representatives</li></ul><br>
<div></div>
<div><b>
Operational</b></div><br>
<div></div>
<ul>
<li>Coordinate system interface activities between operations teams to ensure compliance with contractual and operational requirements.</li>
<li>Develop, review, and update Standard Operating Procedures (SOPs), evacuation plans, and operations bulletins.</li>
<li>Oversee operations assurance in collaboration with relevant departments.</li>
<li>Ensure timely resolution of operational issues affecting system performance, reliability, or safety</li></ul><br>
<div></div>
<div><b>
 Capability/People</b></div><br>
<div></div>
<ul>
<li>Ensure operations personnel are trained, certified, and competent in interface and maintenance management processes.</li>
<li>Provide mentorship, operational guidance, and continuous improvement initiatives within the team</li></ul><br>
<div></div>
<div><b>
 Dimensions</b></div><br>
<div></div>
<ul>
<li>Direct management of operations interface processes and coordination activities.</li>
<li>Oversight of performance KPIs.</li>
<li>Collaboration with multiple departments including Operations Control Centre, Maintenance Planning,and Technical Support.</li>
<li>Office environment: occasional travel to depots or operational sites may be required.</li></ul><br>
<p></p>
<p><b>
MINIMUM QUAIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><div><b>Min.</b></div></div><div><br>
<div><b>
Required</b></div></div><div><br>
<div><b>
Desirable</b></div></div></div><div><br>
<div>
<div><b>Education</b></div></div><br>
<div>
<div><ul><li>Degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification.</li></ul></div></div></div><div></div><div><br>
<div>
<div><b>Experience</b></div></div><br>
<div>
<div><ul><li>Minimum experience within the rail industry, preferably in operations or maintenance functions.
</li></ul><ul><li>A thorough understanding of operational safety rules and regulations.</li></ul>
<ul><li>Strong knowledge of metro operations systems, preferably stations, and Operations Control Centre (OCC) functions.</li></ul></div><div></div><div><b><br>
</b></div></div><div><div><ul><li>Experience in metro or tram interface management or supervisory roles.
</li></ul><ul><li>Background in maintenance planning, configuration control, or reliability engineering.
</li></ul><ul><li>Hands-on experience in incident management and service recovery within a regulated railway environment.
</li></ul><ul><li>Exposure to performance regime management and KPI-driven operational improvement.
</li></ul><ul><li>Prior experience working with government authorities, regulatory bodies, or external stakeholders in the rail industry.</li></ul></div></div><br>
</div><br>
<div><div><div><b>Skills / Training</b></div></div><br>
<div>
<div><ul><li>Comprehensive system knowledge with a strong understanding of metro systems and Operations Control Centre (OCC) and/or stations functions.
</li></ul><ul><li>Excellent analytical, problem-solving, and IT proficiency with the ability to manage complex systems.
</li></ul><ul><li>Effective communication and coordination skills with the ability to multitask in a fast-paced, team-oriented environment.
</li></ul><ul><li>Strong organizational and planning skills, detail-oriented, and capable of managing multiple priorities.
</li></ul><ul><li>Proven leadership and team management/supervisory skills to lead, motivate, and develop high-performing teams.
</li></ul><ul><li>Customer and stakeholder engagement skills with clear communication during service disruptions.
</li></ul><ul><li>Ability to work under pressure, take initiative, and adapt to dynamic operational conditions.
</li></ul><ul><li>Fluent in English (spoken and written).</li></ul>
</div>
</div><div><div><ul><li>Valid driving license with good driving skills and field experience.
</li></ul><ul><li>Working understanding of station, and control room functions.
</li></ul><ul><li>Understanding of factors affecting service quality, safety, and customer needs.
</li></ul><ul><li>Knowledge of performance regime requirements and operational performance management.
</li></ul><ul><li>Decisive and capable of working under pressure, taking command during incidents, and coordinating resources effectively.
</li></ul><ul><li>Proficiency in additional languages (e.g., Arabic) would be an advantage.</li></ul></div></div></div></div></div></div><p></p>

Varley

<div>
 <p>
  <u>
   Stockroom and Delivery Management:
  </u>
 </p>
 <ul>
  <li>
   Oversee all inbound and outbound shipments, ensuring they are processed accurately and efficiently.
  </li>
  <li>
   Confirm the acceptance of deliveries with the necessary head office departments, highlighting any discrepancies.
  </li>
  <li>
   Support the operations team by acting as a point of contact between the warehouse and store regarding any movement of stock.
  </li>
  <li>
   Maintain proper organisation and cleanliness of the stockroom to facilitate efficient merchandise storage and retrieval.
  </li>
  <li>
   Implement and enforce safety procedures to ensure a hazard-free working environment and report any issues.
  </li>
  <li>
   Streamline stockroom processes and procedures to maximise efficiency and productivity.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Inventory Control:
  </u>
 </p>
 <ul>
  <li>
   Conduct regular stock audits to monitor inventory accuracy, identify discrepancies, and resolve any issues promptly.
  </li>
  <li>
   Collaborate with the store management and merchandising team to highlight stock needs and maintain optimal inventory levels.
  </li>
  <li>
   Communicate any stock adjustments needed to merchandising team due to known shortages i.e. in the case of theft.
  </li>
  <li>
   Plan, organise, and lead full and half-year stock takes in collaboration with store managers.
  </li>
  <li>
   Develop and implement procedures for minimising stock loss.
  </li>
  <li>
   RFID Experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Collaboration with Shop Floor Team:
  </u>
 </p>
 <ul>
  <li>
   Collaborate closely with the retail team to ensure seamless merchandise flow from the stockroom to the sales floor.
  </li>
  <li>
   Communicate stockroom related updates, such as new arrivals, sell throughs or product recalls to the rest of the team.
  </li>
  <li>
   Support with fulfilling shop floor needs by responding to stock request for customers and ensuring replenishment is actioned in a timely manner.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Processing Damaged Stock:
  </u>
 </p>
 <ul>
  <li>
   Manage the process for handling and documenting damaged or faulty merchandise.
  </li>
  <li>
   Inspect incoming shipments for any damaged items and promptly report any issues to the appropriate departments.
  </li>
  <li>
   Coordinate with the store management team to facilitate the processing of damaged stock in accordance with company policies.
  </li>
  <li>
   Maintain accurate records of damaged stock and highlight any recurring issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Managing Store Supplies and Packaging Levels:
  </u>
 </p>
 <ul>
  <li>
   Monitor and manage stock levels of stationery and packaging materials and initiate the ordering process to maintain sufficient inventory.
  </li>
  <li>
   Communicate with the necessary departments or suppliers to place orders, track deliveries, and resolve any issues or discrepancies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Key Knowledge and Experience:
  </u>
 </p>
 <ul>
  <li>
   Minimum 3 years previous experience in stockroom or inventory management, preferably in the retail industry.
  </li>
  <li>
   Knowledge of best practices in stockroom operations, including receiving, unpacking, and storing merchandise.
  </li>
  <li>
   Effective communication and interpersonal skills to collaborate with cross-functional teams and external partners.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   The Candidate
  </u>
 </p>
 <ul>
  <li>
   A strong team player.
  </li>
  <li>
   Excellent attention to detail and accuracy in inventory control and record-keeping.
  </li>
  <li>
   Highly organised and able to manage multiple tasks and priorities simultaneously.
  </li>
  <li>
   Agile and able to adapt to the needs of the business.
  </li>
 </ul>
 <p>
 </p>
</div>


Livspace

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Livspace is Asia&rsquo;s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, d&eacute;cor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.
 <br/>
 <br/>
 Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.
 <br/>
 <br/>
 Backed by marquee investors, the company&rsquo;s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery&mdash;all with the ultimate goal of turning homeowners&rsquo; dreams into reality.
 <br/>
 <br/>
 For more information, please visit: https://www.livspace.com/in/about-us
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Single point of contact for the customer during the execution phase of their home interiors.
  </li>
  <li>
   Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.
  </li>
  <li>
   Receive materials from Warehouse and to validate the same as per Order / BOQ.
  </li>
  <li>
   Day today coordination and foster teamwork between all the project stakeholders.
  </li>
  <li>
   Share the daily progress report for the installation works with the customer.
  </li>
  <li>
   Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.
  </li>
  <li>
   Directing the Installation team simultaneously to safely execute the work according to the design plan.
  </li>
  <li>
   Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.
  </li>
  <li>
   Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 Job Requirement
 <br/>
 <br/>
 <ul>
  <li>
   Graduate / Equivalent Qualification | 15 years of Academic education.
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Must have site job experience and willing for the same
  </li>
  <li>
   Basic knowledge of Google Suite or MS Office.
  </li>
  <li>
   Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
  </li>
  <li>
   Detail-oriented and no-compromise attitude towards quality.
  </li>
  <li>
   Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
  </li>
  <li>
   High ownership and Customer-centric approach
  </li>
  <li>
   Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.
  </li>
 </ul>
</div>


careem

<p><strong>About the Role</strong></p>
<div>
<br>
We are seeking a highly motivated and results-oriented <strong>Store Operations Lead</strong> to manage a <strong>cluster of Dark Stores</strong> within Careem s Quick Commerce operations. This role demands a strong leader with operational expertise, data-driven decision-making capabilities, and the ability to drive performance and efficiency across multiple locations.<br></div>
<div>
</div>
<p><strong>What You ll Do</strong></p>
<div>
</div>
<p>As a <strong>Store Operations Lead</strong>, you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.</p>
<div>
</div>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Lead, mentor, and develop multiple <strong>Store Managers</strong> and their teams to achieve operational and commercial targets.</li>
<li>Oversee the end-to-end operations of your cluster   including fulfillment, logistics, and inventory management.</li>
<li>Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.</li>
<li>Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.</li>
<li>Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.</li>
<li>Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.</li>
<li>Ensure compliance with Careem s SOPs, safety, and service standards across all sites.</li>
<li>Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.</li>
<li>Support new store launches, process enhancements, and ERP/WMS system improvements as required.</li>
</ul>
<p><strong>What You ll Need</strong></p>
<ul>
<li><strong>3 5 years of experience</strong> in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.</li>
<li>Proven <strong>team management and leadership</strong> skills with the ability to drive results across diverse teams.</li>
<li><strong>Strong analytical and problem-solving skills</strong> with a structured, data-driven approach to decision-making.</li>
<li><strong>Excellent data skills</strong>  advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).</li>
<li><strong>Working knowledge of SQL</strong> and comfort working with large datasets is a strong plus.</li>
<li>Familiarity with ERP/WMS systems and operational dashboards.</li>
<li>Excellent communication and collaboration abilities with cross-functional stakeholders.</li>
<li>High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.</li>
</ul>
<p><br></p><ul>
</ul>

Store Operations Lead

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