operations lead

American Expediting

<div><div>Operations Lead</div>
<div>Onsite: Las Vegas, NV</div>
<div>Available shift: Monday - Friday 0800-1700, with OT when needed</div>
<div>Availability to cover weekends and holidays</div>
<div></div><div>ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.</div>
<div></div><div>SUMMARY: The Operations Lead will perform the day-to-day front-line operations functions (customer service, dispatch, transportation, and warehouse) to ensure all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients.</div>
<div></div><div>REPORTS TO: Operations Manager</div>
<div></div><div>RESPONSIBILITIES:</div>
<ul><li>Assist with the development monitoring of KPIs, analysis of repetitive operational problems</li>
<li>Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames</li>
<li>Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility</li>
<li>Work with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times</li>
<li>Ensure turnover information is up to date and maintained to meet the 24/7 coverage requirement</li>
</ul><div>SKILLS:</div>
<ul><li>Excellent communication skills with the ability to influence others</li>
<li>Excellent problem solving and prioritization skills essential</li>
<li>Ability to multitask and stay organized</li>
<li>Ability to work independently with minimal supervision</li>
</ul>
<div></div><div>QUALIFICATIONS:</div>
<ul><li>High School diploma/GED; Associates degree or other vocational/technical school training beyond high school is preferred</li>
<li>Experience in a customer service / dispatch environment</li>
<li>Previous transportation / logistics experience required</li>
<li>Experience in same day delivery is a plus</li>
<li>Flexibility in working hours required to support weekend and 24/7 hours of coverage required</li>
</ul><div><div>Pay Range for the position is up to $19/hr (depending on experience). This role is eligible for our Career Progression Ladder where, you'll gain the skills and opportunities to advance&mdash;and with every step forward comes increased responsibilities, new challenges, and a higher earning potential. We also offer a comprehensive benefits package to support your well-being and growth. More detail of our benefits here: https://americanexpediting.com/careers.</div>
</div><div></div><div>American Expediting is an equal opportunity employer. In accordance with applicable law. American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting&rsquo;s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors and customers. To learn more about the benefits we provide to support our employees, visit www.americanexpediting.com/careers.</div></div><div></div>

Operations Lead

At Home The Home Decor Superstore

Operations Lead (Part-Time) Pay: $15.92 - $18.89/hr Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for home and holiday d&eacute;cor. Job Summary: The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance. The OL&rsquo;s responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking. Key Roles and Responsibilities The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security. The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The OL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. The OL drives productivity by training, coaching, planning, monitoring, and appraising results. The OL leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience. The OL participates in all freight processes for incoming freight and/or transitions. The OL processes freight, sorts and stocks products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store. All other duties assigned based on business needs. Open Availability (nights and weekends) Qualifications and Competencies: At least 18 years old. High School Diploma/Equivalent. Background Check will be completed. Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Ability to work a flexible schedule, including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely. Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms. Ability to stand or walk for prolonged periods of time. Ability to bend, climb, and reach at times. The ability to work effectively independently and within a team. Strong attention to detail, e.g., standards, processes, marketing, etc. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart &amp; scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. SUMMARY OF BENEFITS At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to: Part-Time - 401(k) W/ Employer Match - Dental, Vision, Life - 25% Store Discount (Seasonal TMs Included) Work Location: In person

Operations Lead - PT

<div>Operations Lead (Part-Time) 
Pay: $15.00 - 17.81/hr 
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday d&eacute;cor. 
Job Summary: 
The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance. The OL&rsquo;s responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking. 
Key Roles and Responsibilities
<ul><li>The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
</li><li>The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
</li><li>The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
</li><li>The OL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
</li><li>The OL drives productivity by training, coaching, planning, monitoring, and appraising results.
</li><li>The OL leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
</li><li>The OL participates in all freight processes for incoming freight and/or transitions.
</li><li>The OL processes freight, sorts and stocks products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store.
</li><li>All other duties assigned based on business needs.
</li><li>Open Availability (nights and weekends) 
</li></ul><div></div>Qualifications and ompetencies:
<ul><li>At least 18 years old.
</li><li>High School Diploma/Equivalent.
</li><li>Background Check will be completed.
</li><li>Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
</li><li>Ability to work a flexible schedule, including nights, weekends, and some holidays.
</li><li>Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely.
</li><li>Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms.
</li><li>Ability to stand or walk for prolonged periods of time.
</li><li>Ability to bend, climb, and reach at times. The ability to work effectively independently and within a team.
</li><li>Strong attention to detail, e.g., standards, processes, marketing, etc.
</li><li>Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
</li><li>Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
</li><li>Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart &amp; scrappy, safe, and fun.
</li><li>Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
</li></ul><div>SUMMARY OF BENEFITS
At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to:
Part-Time
</div>- 401(k) W/ Employer Match
- Dental, Vision, Life
- 25% Store Discount (Seasonal TMs Included)</div>

The Bridal Gallery

We&rsquo;re looking for the person who keeps everything running smoothly behind the scenes.Not the center of attention. Not bouncing between a hundred things halfway done.The one who notices what&rsquo;s off, fixes it, and makes the whole store feel more put together because they&rsquo;re there.This role is the operational backbone of our store. You&rsquo;ll work closely with our Store Manager to ensure everything is organized, accurate, and ready&mdash;so our stylists can stay fully focused on our brides.What this role is really aboutThis is not a &ldquo;helper&rdquo; position.You own the systems, flow, and day-to-day execution that keep the store running.When this role is done well:<ul><li>The floor feels calm and prepared</li><li>Stylists stay focused on clients</li><li>Nothing falls through the cracks</li></ul>What you&rsquo;ll own<ul><li>Inventory flow from delivery &rarr; floor readiness</li><li>BridalLive accuracy and system organization</li><li>Daily operational task completion and follow-through</li><li>Fitting room setup, resets, and product readiness</li><li>Freight processing and intake of new inventory</li><li>Menswear administrative support (orders, tracking, organization)</li><li>Alterations workflow support (tracking + coordination)</li><li>Maintaining a clean, organized, and functional store environment</li><li>Ensuring daily operations are completed fully and consistently</li><li>Merchandise management and displays including floor sets and shifts</li></ul>What success looks like<ul><li>Inventory is processed and floor-ready without delay</li><li>Systems are accurate, clean, and consistently maintained</li><li>Stylists are not pulled away from clients for operational issues</li><li>Menswear and alterations workflows feel organized and supported</li><li>The store feels prepared and under control&mdash;even on busy days</li><li>The Store Manager is able to focus on leading the team and driving sales</li></ul>This role is NOT<ul><li>A sales or commission-driven position</li><li>Responsible for running or closing appointments</li><li>A leadership role over team members</li><li>A fill-in stylist for regular floor coverage</li><li>A &ldquo;help wherever needed&rdquo; position without clear ownership</li></ul>How you&rsquo;ll work<ul><li>You take ownership and follow through completely</li><li>You work independently while staying aligned with leadership</li><li>You prefer structure, organization, and finishing what you start</li><li>You communicate clearly and keep things on track</li><li>You stay steady and focused&mdash;even when things get busy</li></ul>You might be a great fit if you:<ul><li>Naturally create systems and keep things organized</li><li>Notice details others miss</li><li>Prefer being behind the scenes but take pride in how things run</li><li>Like clear expectations and doing things the right way</li><li>Can support a team without needing to lead it</li></ul>A quick note about this roleYou&rsquo;ll work closely with our Store Manager and be a key part of how the store functions day to day.This role has strong ownership, but it operates within an established leadership structure.Success here means:<ul><li>Taking initiative</li><li>Staying aligned</li><li>Owning your lane fully</li></ul>Pay$21&ndash;$23/hour depending on experience and demonstrated ownershipSchedulePart-time (3-4 days per week) Minimum of 2 Saturdays per month required, schedule somewhat flexibleTo applyBefore applying here: please email your resume + a short intro to: hiring@bridalgallerysalem.comFinal noteWe&rsquo;re a small, high-performing team that values accountability, consistency, and a great client experience.If you take pride in being the person who keeps everything running smoothly&mdash;we&rsquo;d love to hear from you.Pay: $21.00 - $23.00 per hourExperience:<ul><li>Fashion retail: 2 years (Required)</li><li>Inventory management: 2 years (Required)</li><li>Customer service: 4 years (Required)</li></ul>Work Location: In person

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 noon&rsquo;s mission: Every door, everyday.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 We at noon are looking for a highly analytical and detail-oriented Risk Operations Lead to join our dynamic team. In this role, you will play an important part in safeguarding the organization by identifying and assessing operational and financial risks. Through strong analytical skills and collaboration with cross-functional teams, the role ensures effective risk controls and overall business resilience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage risk operations related to fraud, abuse, seller misconduct, payments, returns, and order fulfillment
 </li>
 <li>
 Design, implement, and continuously improve risk policies, SOPs, and control frameworks
 </li>
 <li>
 Monitor risk KPIs, trends, and anomalies; investigate root causes and drive corrective actions
 </li>
 <li>
 Partner with Payments, Operations, Customer Support, Legal, and Tech teams to mitigate risk exposure
 </li>
 <li>
 Own escalation management for high-risk cases and critical incidents
 </li>
 <li>
 Build, coach, and manage a risk operations team, ensuring high performance and compliance
 </li>
 <li>
 Balance risk mitigation with customer and seller experience, ensuring minimal friction
 </li>
 <li>
 Ensure compliance with local regulations and internal policies relevant to the Egyptian market
 </li>
 <li>
 Prepare regular risk reports and dashboards for senior management
 </li>
 <li>
 Investigate fraud cases, banned accounts, order confirmation, and negative wallet balances using payment tools and CRM systems, ensuring compliance with security protocols
 </li>
 <li>
 Investigate high-risk orders, chargebacks, returns, and disputes, ensuring timely resolution
 </li>
 <li>
 Monitor and analyze transactions, customer behavior, and operational data to detect fraudulent or suspicious activity
 </li>
 <li>
 Automate reporting processes, reduce preparation time and enhance decision- making.
 </li>
 <li>
 Extract and analyze data to identify trends and irregularities, providing actionable insights to senior management
 </li>
 <li>
 Designed and maintained pivot table-based reports to monitor operational metrics and detect potential risks
 </li>
 <li>
 Collaborate with Customer Service, Payments, Logistics, and Compliance teams to resolve escalated risk-related cases
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 3+ years of experience in risk operations, fraud operations, compliance, or trust &amp; safety, preferably in e-commerce, fintech, or marketplaces
 </li>
 <li>
 Proven experience leading operational teams
 </li>
 <li>
 Strong understanding of e-commerce risk domains (payments, COD, returns, refunds, seller abuse, logistics-related fraud)
 </li>
 <li>
 Strong analytical and problem-solving skills with a data-driven mindset
 </li>
 <li>
 Ability to work cross-functionally with technical and non-technical stakeholders
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 High attention to detail with the ability to operate in fast-paced environments
 </li>
 <li>
 Experience working in large-scale e-commerce or marketplace platforms is preferred
 </li>
 <li>
 Familiarity with fraud detection tools, rule engines, and case management systems is preferred but not required
 </li>
 <li>
 Experience in Egypt or MENA market operations and regulations is preferred
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
 
 
 
 
 
 Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
 
 
 
 
 
 Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 
 
 
 Is this you?
 
 
 
</div>

Risk Operations Lead

NuvemRx

<div>Description: 
Who We Are
NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care. 
What We Are Looking For
At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:<ul><li>
Mission Always: Every choice is a chance to serve our customers and improve healthcare</li><li>
Be a Pioneer: Take initiative, solve problems, and build what does not yet exist</li><li>
Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution</li><li>
Stronger Together: Own your role, collaborate deeply, and elevate the team</li></ul>
We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.
About the Role
As a Client Operations Lead, you will own a portfolio of health center clients end-to-end, from implementation kickoff through go-live and long-term success. You will be a power user and champion of nuReferrals, our referral capture platform powered by par8o, helping clients maximize 340B referral capture, improve program performance, and unlock meaningful revenue to reinvest in patient care.
This role combines client partnership, project execution, and 340B subject matter expertise. You bring the credibility to earn trust from a pharmacy technician and the polish to present in a QBR to a CEO. You are comfortable operating across workflows, identifying gaps, and turning insights into action.
When a client captures more 340B savings, improves program performance, and achieves their goals, that success is directly tied to your work.
What You&rsquo;ll Do
Client Outcomes and Success<ul><li>
Own a portfolio of health center clients as their primary point of contact for 340B referral capture</li><li>
Deliver performance reporting and QBRs, proactively surfacing opportunities to improve program outcomes</li><li>
Drive referral capture optimization using nuReferrals, helping clients close the loop on eligible referrals</li><li>
Act as a trusted partner to clients, ensuring they feel supported, informed, and have a knowledgeable partner, not a ticket queue</li></ul>
Implementation and Execution<ul><li>
Lead client implementations from kickoff through go-live</li><li>
Manage timelines, milestones, and coordination across internal and client stakeholders</li><li>
Identify gaps in execution and drive resolution to keep clients on track</li></ul>
Performance and Optimization<ul><li>
Analyze client data to identify trends, gaps, and opportunities
</li><li>Translate insights into clear, actionable recommendations that improve performance</li><li>
Support clients in improving both operational efficiency and financial outcomes</li></ul>
Internal Collaboration and Growth<ul><li>
Act as the voice of the client internally, partnering with Product, Data, and Operations teams to improve solutions</li><li>
Develop and assess analyses and reporting to support clients and internal stakeholders</li><li>
Identify and help drive revenue-generating opportunities across your portfolio</li><li>
Contribute to documentation, training materials, and process improvement efforts</li></ul>
Requirements: 
What You Bring
To be qualified for this role, you will have:<ul><li>
Significant experience in a client-facing role within healthcare, such as customer success, account management, implementation, or operations, with demonstrated ownership of client outcomes</li><li>
Experience working with or within Community Health Centers (FQHCs), health systems, or similar care settings</li><li>
Working knowledge of the 340B program, with the ability to speak credibly to stakeholders across roles</li><li>
Strong ability to manage multiple workstreams with consistent, high-quality execution</li><li>
Excellent communication skills, with the ability to engage both frontline users and executive stakeholders</li><li>
Sharp analytical instincts, with the ability to identify problems, dig into data, and surface opportunities proactively</li><li>
High proficiency in Excel; comfortable building reports and doing basic data analysis</li><li>
Self-starter who thrives in ambiguity and takes ownership of outcomes</li><li>
Demonstrates curiosity and a willingness to dig deeper to understand what is really happening</li></ul>
Preferred Experience<ul><li>
Hands-on experience with 340B referral capture or similar workflows</li><li>
Familiarity with 340B software platforms, pharmacy operations, or EHR systems in FQHC settings</li><li>
Experience with par8o, nuReferrals, or similar referral management tools</li><li>
Exposure to contract pharmacy, TPA relationships, or 340B compliance</li></ul>
Who Thrives Here
You are a detail-oriented doer who can zoom out and see how your work connects to the bigger picture. You are energized by working at a mission-driven company where your work has visible impact on clients and patients.
You are adaptable and resourceful, and you bring a sense of urgency to your work. You take ownership, follow through, and do not wait to be told what to do next. You are comfortable working in ambiguity and taking ownership of outcomes, even when there is no clear playbook.
You enjoy solving real operational problems, improving how things work, and building processes that scale. You want to be part of building something, not just maintaining it.
Benefits<ul><li>
Competitive compensation based on experience</li><li>
Remote-first work environment</li><li>
Flexible PTO</li><li>
Medical, dental, and vision coverage</li><li>
401(k) with company match</li><li>
Life and disability coverage</li><li>
Employee Assistance Program</li><li>
A collaborative, mission-driven team</li></ul>
NuvemRx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Client Operations Lead

Zendesk

<div><h2 class="jobSectionHeader">Job Description
</h2>Are you a commercially-savvy sales operations leader who thrives at the intersection of process design, data-driven decision making, and organisational change? Do you excel at building scalable operational frameworks and bringing structure to complexity; whether that's a rapidly scaling AI sales motion, a harmonisation programme, or the integration of an acquired business?
At Zendesk, the AI Product Specialist organisation is central to how we scale AI capabilities embedded in customer experience solutions. As we grow, we need a dedicated operational leader to own the design, execution, and continuous improvement of the sales operations function that underpins this business.
As Sales Operations Lead for AI Product Specialists, you will be the primary operational partner to AI sales leadership, owning the end-to-end operating model; from pipeline governance and forecasting rigour to process harmonisation and M&amp;A integration. You will partner closely with GTM Operations, RevOps, Finance, Data, and Engineering to align operating models, standardise definitions, and improve execution across disparate systems and evolving organisational structures.
This is a high-impact leadership role requiring mastery in CRM management, automation, analytics, process design, and senior stakeholder management; with the additional scope to lead process harmonisation initiatives and drive the operational integration of M&amp;A activity affecting the AI specialist segment.
<h2 class="jobSectionHeader">What You'll Own
</h2><h3 class="jobSectionHeader">Sales Operations Leadership and Operating Model
</h3><ul><li>Own and drive the operating model for the AI Product Specialist sales motion; process, governance, cadence, and accountability.
</li><li>Serve as the primary Sales Operations voice for AI sales leadership; shaping operational priorities and ensuring they align to quarterly and annual business goals.
</li><li>Partner with AI sales leadership and AI product stakeholders to design and continuously improve workflows that support quota attainment, pipeline conversion, and AI product adoption.
</li><li>Define success metrics and ensure operational priorities; process, tooling, reporting; are consistently delivered.
</li></ul><h3 class="jobSectionHeader">Process Design and Harmonisation
</h3><ul><li>Architect scalable, standardised sales processes capable of absorbing organisational change; whether driven by growth, restructuring, or acquisition activity.
</li><li>Lead process harmonisation programmes when AI specialist workflows diverge across teams or geographies, producing documented, version-controlled frameworks adopted across the organisation.
</li><li>Work cross-functionally to identify best-in-class practices at the sub-regional or team level and advocate for their adoption across the broader business.
</li></ul><h3 class="jobSectionHeader">M&amp;A Integration
</h3><ul><li>Act as the Sales Operations lead for M&amp;A activity impacting the AI specialist segment, owning the integration workstream from Day 1 planning through to steady-state.
</li><li>Drive CRM migration, territory and quota rationalisation, compensation alignment, data deduplication, and process unification for acquired sales organisations.
</li><li>Ensure newly combined sales teams operate from unified frameworks, tooling, and governance without disruption to in-flight pipeline or performance.
</li></ul><h3 class="jobSectionHeader">Data and Systems Governance
</h3><ul><li>Establish and enforce data quality standards across Salesforce and connected systems; ensure consistent definitions, taxonomy, and reporting logic.
</li><li>Own pipeline integrity mechanisms; stage definitions, required fields, hygiene routines, audit checks; to improve specialist performance reporting and forecast accuracy.
</li><li>Drive improvements to integrations and data flows to maintain trusted datasets during scaling and operational change, including integration of acquired systems.
</li></ul><h3 class="jobSectionHeader">Automation and Process Optimisation
</h3><ul><li>Build and maintain automation pipelines to streamline data synchronisation, reporting, sales notifications, and governance checks; reducing manual workload and errors during periods of operational change.
</li><li>Set and manage the automation roadmap; identify bottlenecks and implement measurable process improvements that increase specialist productivity and consistency.
</li></ul><h3 class="jobSectionHeader">Strategic Analytics, Forecasting, and Compensation Operations
</h3><ul><li>Own forecasting cadence and rigour for the AI specialist motion; ensuring consistent methodology, regular inspection, and leadership-ready outputs.
</li><li>Translate complex datasets into insights and recommendations covering pipeline coverage, conversion trends, adoption signals, and opportunity areas.
</li><li>Manage compensation operations support; incentive model administration, data validation, governance, and issue resolution; in partnership with Finance and RevOps, including the added complexity of acquired teams with legacy compensation structures.
</li></ul><h3 class="jobSectionHeader">Cross-Functional Operational Partnership
</h3><ul><li>Serve as the primary operational partner connecting AI Product Specialists with RevOps, GTM Ops, Product, Engineering, Data teams, and Finance.
</li><li>Drive alignment on data standards, workflow definitions, and measurement across functions; resolving ambiguity and ensuring consistent execution.
</li><li>Lead cross-functional initiatives from problem definition through implementation, adoption, and performance tracking.
</li></ul><h3 class="jobSectionHeader">Compliance, Controls, and Best Practices
</h3><ul><li>Own operational governance related to process adherence, data controls, compensation integrity, and policy compliance.
</li><li>Monitor and improve compliance via enablement, audits, and system guardrails; especially during transitions or integrations.
</li><li>Ensure operational changes are documented, communicated, and embedded with sustainable change management.
</li></ul><h2 class="jobSectionHeader">What You'll Bring
</h2><h3 class="jobSectionHeader">Core Experience and Mindset
</h3><ul><li>5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI-driven environments.
</li><li>Demonstrable experience leading or co-leading M&amp;A sales integration programmes, including CRM migration, quota rationalisation, and process unification.
</li><li>Track record of designing and delivering process harmonisation at scale across disparate teams, geographies, or acquired businesses.
</li><li>Strong operational rigour with a passion for accuracy, data integrity, and process improvement; particularly in complex or rapidly evolving organisational settings.
</li><li>Demonstrated ability to drive cross-functional collaboration and influence without direct authority in matrixed and multi-unit organisations.
</li><li>Enthusiasm for AI technologies and their role in transforming sales and customer experience.
</li><li>Highly autonomous, proactive, and resilient navigating change and scale.
</li></ul><h3 class="jobSectionHeader">Technical Expertise
</h3><ul><li>Proficient in Salesforce CRM and related sales acceleration tools
</li><li>Fluency in data tools; SQL, Snowflake or similar; and automation methodologies.
</li><li>Familiarity with AI product ecosystems and integrating disparate systems is a strong plus.
</li><li>Demonstrated experience using LLM-based tools (ChatGPT, Claude, Copilot) to improve delivery speed, automate repetitive tasks, and enhance analytical workflows.
</li></ul><h3 class="jobSectionHeader">Strategic and Interpersonal Skills
</h3><ul><li>Expert at converting complex datasets into strategic insights that inform sales and product decisions across evolving organisational structures.
</li><li>Effective communicator and collaborator; comfortable presenting to VP+ audiences and navigating across regions, teams, and seniority levels with clarity and credibility.
</li><li>Strong organisational and project management skills to juggle multiple initiatives efficiently in dynamic settings.
</li></ul>#LI-LM5
The US annualized base salary range for this position is $118,000.00-$178,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we&rsquo;re proud of our ongoing efforts to foster global diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.</div>

Sales Operations Lead

Search 10000+ Operations lead jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 operations lead jobs Near Me

Operations Lead

Operations Lead - PT

Operations Lead - PT

Operations Lead

Risk Operations Lead

Client Operations Lead

Sales Operations Lead