operations lead

Firecrawl

<div><h1 class="jobSectionHeader">Revenue Operations Lead</h1>
You'll architect the revenue systems that let Firecrawl scale without breaking. We're growing fast, and the difference between a company that scales cleanly and one that drowns in operational chaos is the revenue infrastructure underneath it: the CRM architecture, the funnel instrumentation, the lifecycle systems, and the reporting that tells us the truth about pipeline and revenue. This is a builder's role, not a maintainer's. You'll own that infrastructure end to end and design the systems that carry us from where we are now to the next order of magnitude. You'll report to our VP of Revenue and Success and own the revenue-systems function from day one.
Salary Range: $190,000-$240,000/year (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country's cost of living.)
Equity Range: Competitive equity &mdash; details shared during the process.
Location: San Francisco, CA (Hybrid, on-site required)
Job Type: Full-Time
Experience: 4+ years in revenue operations or GTM systems, with hands-on ownership of CRM architecture and revenue data
Visa: Must already be authorized to work in the US or our eligible remote-hire regions. We're not able to sponsor visas right now, though that may change down the line.<h1 class="jobSectionHeader">
About Firecrawl</h1>
Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM-ready markdown or structured data - the boring-hard problem everyone building with LLMs eventually hits, solved.
We hit 8 figures in ARR in year one and more than doubled it in year two. We have 150k+ GitHub stars, and developers, agents, and category-defining AI companies build on us every day. Growth like this is rare, and we're just getting started.
We're a small team punching far above our weight. Everyone here owns a real piece of the product and company, end to end, and runs it themselves - no hiding behind process or headcount.
This is a place for people who want to work at the frontier: an AI company building the infrastructure other AI companies run on, not one bolting AI onto an existing product. We move fast, go deep, and are building the tools superintelligence will rely on to gather data from the web.<h1 class="jobSectionHeader">
What You'll Do</h1><ul><li>
Own and architect our CRM as the source of truth for revenue data, designing the system, not just operating inside one someone else built</li><li>
Instrument the full funnel end to end: lead to opportunity to customer, with attribution that actually holds up</li><li>
Build the lifecycle systems that move prospects and customers through stages cleanly, including handoffs and the automation that makes them work</li><li>
Own revenue tracking and reporting: build the dashboards and data models from raw data that give the team and founders real-time truth on pipeline, usage, churn, and expansion</li><li>
Design the revenue infrastructure to scale with us as we grow toward the next order of magnitude in ARR</li><li>
Partner with the VP of Revenue and Success, product, and finance on the systems and data that drive go-to-market decisions</li></ul><h1 class="jobSectionHeader">
What We're Looking For</h1><ul><li>
A technical GTM systems architect, not a growth generalist. You've designed CRM systems and revenue infrastructure from the ground up, and your first instinct is to look at systems and data flows, not tactics.</li><li>
Hands-on with revenue data. You can pull, model, and structure data yourself, SQL or equivalent, and build reporting that the team trusts to make decisions. You don't wait for a data team.</li><li>
You've instrumented funnels end to end. Lead-to-customer tracking with real attribution, not a dashboard someone else set up that you just read.</li><li>
You've built lifecycle and revenue-tracking systems that drove real motion. Not advised on them, built them, at a company that was scaling.</li><li>
You move fast and own outcomes. You'd rather ship a working system and iterate than design the perfect one on paper.</li></ul>
Backgrounds that tend to do well: founding or early RevOps hire at a SaaS, API-first, or PLG company; RevOps Lead/Manager or GTM Operations who owned CRM architecture and the revenue data layer; someone who built the revenue-systems function 0-to-1 as a company scaled.<h1 class="jobSectionHeader">
What We're NOT Looking For</h1><ul><li>
AI-automation growth-ops profiles, if your pitch is stitching tools together with automations rather than architecting the underlying systems, this isn't the role</li><li>
Head of Growth or growth-marketer profiles, this is a systems and data role, not a marketing or demand-gen role</li><li>
Pure marketing ops or pure sales ops without the cross-functional revenue lens</li><li>
Consultants, fractional operators, or anyone who's advised on revenue systems without building and owning them</li><li>
A pattern of short stints, we're looking for someone who's stuck with systems long enough to see them through</li></ul><h1 class="jobSectionHeader">
A Note On Pace</h1>
We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings &mdash; but this role probably isn't for you.<h1 class="jobSectionHeader">
Benefits &amp; Perks</h1><h2 class="jobSectionHeader">
Available to all employees</h2><ul><li>
Salary that makes sense &mdash; $190,000&ndash;$240,000/year, based on impact, not tenure</li><li>
Own a piece &mdash; Gain competitive equity in what you're helping build</li><li>
Generous PTO &mdash; 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge</li><li>
Parental leave &mdash; 12 weeks fully paid, for all parents</li><li>
Wellness stipend &mdash; $100/month for the gym, therapy, massages, or whatever keeps you human</li><li>
Learning &amp; Development &mdash; Expense up to $1,000/year toward anything that helps you grow professionally</li><li>
Team offsites &mdash; A change of scenery, minus the trust falls</li><li>
Sabbatical &mdash; 3 paid months off after 4 years, do something fun and new</li></ul><h2 class="jobSectionHeader">
Available to US-based full-time employees</h2><ul><li>
Full coverage, no red tape &mdash; Medical, dental, and vision (100% for employees, 50% for spouse/kids) &mdash; no weird loopholes, just care that works</li><li>
Life &amp; Disability insurance &mdash; Employer-paid short-term disability, long-term disability, and life insurance &mdash; coverage for life's curveballs</li><li>
Supplemental options &mdash; Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind</li><li>
Doctegrity telehealth &mdash; Talk to a doctor from your couch</li><li>
401(k) plan &mdash; Retirement might be a ways off, but future-you will thank you</li><li>
Pre-tax benefits &mdash; Access to FSAs and commuter benefits (US-only) to help your wallet out a bit</li><li>
Pet insurance &mdash; Because fur babies are family too</li></ul><h2 class="jobSectionHeader">
Available to SF-based employees</h2><ul><li>
SF HQ perks &mdash; Snacks, drinks, team lunches, intense ping pong, and peak startup energy</li><li>
E-Bike transportation &mdash; A loaner electric bike to get you around the city, on us</li></ul><h1 class="jobSectionHeader">
Interview Process</h1>
Application Review &mdash; Send us your work and a quick note on why this excites you. Show us a revenue system you architected &mdash; a CRM you designed, a funnel you instrumented, a reporting layer you built from scratch. We care about what you've built, not where you went to school.
Intro Chat (~25 min) &mdash; A quick conversation to get to know each other before we go deep. We'll talk about what you've been working on, what drew you to Firecrawl, and what you're looking for in your next role. Time for your questions too.
Technical Chat (~45 min) &mdash; Walk us through a revenue system you designed and owned, then a live scenario: how you'd architect Firecrawl's revenue infrastructure to scale from where we are today. We're looking for systems thinking and hands-on depth, not frameworks.
Founder Chat (~25 min) &mdash; Culture, pace, ownership, and how you like to work. Time for your questions too.
Paid Work Trial (1-2 weeks) &mdash; Tackle a real revenue-systems problem: audit our current setup, identify the biggest structural gap, and build or design the fix. Paid at a contractor rate. It's the truest signal for both sides. Remote-friendly, and we'll flex around your current commitments.
Decision &mdash; We move fast after the trial.
If you want to architect the revenue systems behind one of the fastest-growing companies in AI infrastructure, you should join us.
Apply now.
Compensation Range: $190K - $240K</div>

Revenue Operations Lead

Wipro

<div>
 
 
 Primary Skill/Keywords -
 
 Target Operating Model, Service Management, Workforce Design, Governance Frameworks
 
 
 
 Secondary Skill / Keywords -
 
 Process Improvement, Organisational Design, SLAs, Operating Procedures
 
 
 
 
 
 
 
 Detailed Job Description:
 
 
 
 Responsible for designing and validating operational models, governance structures, service operating models, organizational structures, workforce requirements, service management processes and operational readiness frameworks.
 
</div>

Operations Lead

NFI Industries

<div>The Warehouse Operations Lead has general responsibility to assist in coordinating and supervising all warehouse activities on a daily basis. Under the direction of the Operations Supervisor, this position is responsible for directing work assignments in a manner consistent with company service and cost objectives. 
<ul><li>
Work closely with shift leadership to accomplish shift goals</li>
<li>Oversees and coordinates warehouse processes such as receiving, put away, picking, and loading of products.</li>
<li>Directs work assignments to employees</li>
<li>Provide daily hands-on support in Material Handling and Forklift responsibilities</li>
<li>Drives compliance with safety, quality, and productivity goals in support of warehouse leadership team objectives</li>
<li>Brainstorms and suggests new ideas on how to improve processes to supervisor</li>
<li>Communicates professionally, both orally and written, to internal and external partners</li>
<li>Communicate problems, concerns, and ideas to management; assists in finding solutions to problem areas.</li>
<li>Ensures efficient and safe operation of all material handling equipment</li>
<li>Trains new and current employees on operational SOPs and WIs</li>
<li>Ensures the warehouse is clean and orderly; including but not limited to organizing and rotating inventory, maintaining product labels, sweeping warehouse, and assist in staging orders for delivery</li>
<li>Ensure product is stored safely and in the proper place.</li>
<li>Assists in maintaining the security of the warehouse</li>
<li>Additional duties as assigned by the warehouse supervisor or manager.</li></ul> 
<ul><li>
High School diploma or GED required</li>
<li>Experience in a fast-paced warehouse environment.</li>
<li>Experience with Warehouse Management System</li>
<li>Computer applications using Microsoft Office (Word, Excel PowerPoint).</li>
<li>Ability to handle changing priorities and use good judgment in stressful situations.</li>
<li>Good visual acuity to inspect shipments.</li>
<li>Ability to input data on the computer to create a daily inventory report.</li>
<li>Accuracy in recordkeeping and in sorting, checking, counting, and verifying items received.</li>
<li>Strong time management, organizational, planning and self-motivation skills.</li>
<li>MHE experience or desire to learn MHE.
</li><li>Must have attention to detail</li>
<li>Must have excellent customer service skills</li>
<li>Attention to detail</li></ul><div></div><div> 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</div><div></div><div> 
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</div><div></div><div> 
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.</div></div>

Warehouse Operations Lead

OneSource Virtual

<div>OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions &mdash; all in one place.<div><div><div>
The Technical Tax Operations Lead serves as the primary technical operations and support liaison for clients during implementation, onboarding, parallel testing, and production operations. This role provides advanced troubleshooting, data consulting, file/data validation, customer configuration support, and technical tax setup guidance.
The role acts as the escalation point for complex customer issues involving payroll tax data, tax code mapping data files, agency setup data requirements, API integrations, file processing, ACH/payment configuration, and production support. The position also helps customers successfully onboard and optimize their tax operations by resolving issues, validating data quality, and advising on best practices.
KEY RESPONSIBILITIES</div>
Data Onboarding &amp; Validation<ul><li>
Review, validate, and troubleshoot customer onboarding files, including company setup, filer setup, employee data, tax setup files, tax detail files, and related data imports.</li><li>
Identify, investigate, and resolve data quality issues before production deployment.</li><li>
Analyze large-scale data loads for completeness, formatting errors, missing values, invalid identifiers, and compliance concerns.</li><li>
Troubleshoot rejected files, malformed data, missing records, import failures, and downstream processing issues.</li><li>
Coordinate customer history loads, parallel testing datasets, and production cutover readiness.</li><li>
Support ongoing customer data synchronization and update processes.</li></ul>
Technical Support, Data Operations &amp; Issue Resolution<ul><li>
Analyze XML, TXT, CSV, ACH/NACHA, tax detail, notification, and payment-related files.</li><li>
Diagnose issues involving APIs, inbound/outbound file processing, integrations, authentication, notifications, and data transformations.</li><li>
Validate inbound and outbound file specifications.</li><li>
Support customer testing efforts involving payment files, agency files, filing extracts, notification feeds, and reconciliation processes.</li><li>
Serve as Tier 2 escalation support for complex customer incidents and operational issues.</li><li>
Assist customers with production operational readiness and daily processing support.</li><li>
Manage technical support tickets through investigation, prioritization, documentation, communication, and closure.</li><li>
Document recurring issues and contribute to the knowledge base and SOP development.</li></ul>
Testing &amp; Production Readiness<ul><li>
Coordinate and support integration testing, UAT, connectivity validation, parallel testing, and production cutover activities.</li><li>
Validate API integrations, batch processes, nightly jobs, file exchanges, and operational workflows.</li><li>
Track defects, testing outcomes, and readiness checkpoints.</li><li>
Verify end-to-end customer processing before go-live.</li></ul><div>
WHEN THIS ROLE IS ENGAGED</div><ul><li>
During Customer Implementation Activities, such as new customer onboarding, customer data conversions, initial tax setup and configuration, tax code mapping activities, and historical data loads and validation.</li><li>
For Complex Technical Issues &amp; Escalations, such as complex production incidents, API integration failures, import/export file errors, data integrity concerns, filing and payment processing exceptions, ACH/payment setup problems, and data configuration questions.</li><li>
Direct Customer Issue Resolution is Required for mission-critical success, such as parallel testing customers, new feature rollouts, new payroll/HCM platform integrations, and process optimization.</li></ul><div>
QUALIFICATIONS</div>
Required<ul><li>
7+ years supporting payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms.</li><li>
Ability to analyze XML, CSV, TXT, JSON and related integration files.</li><li>
Experience with relational data structures, data validation, and configuration management.</li><li>
Familiarity with ACH, NACHA, payment processing, and file transfer concepts preferred.</li><li>
Experience troubleshooting complex customer-facing software implementations.</li><li>
Experience supporting APIs, integrations, data imports, and file-based processing solutions.</li><li>
Experience managing escalated support incidents and technical support queues.</li></ul>
Preferred<ul><li>
Experience with payroll platforms such as SAP, Workday, UKG, Dayforce, Oracle HCM, or similar systems.</li><li>
Experience participating in software implementations and UAT cycles.</li><li>
Knowledge of payroll tax filing, garnishments, and payment processing operations.</li><li>
Operations or customer success experience.</li></ul>
#LI-REMOTE</div></div>
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.</div>

Technical Tax Operations Lead

Brass Union

Position SummaryThe Independent is looking for a hospitality-driven FOH Operations Lead to join our team in a hybrid leadership and bartending role.This position combines weekly MOD shifts with bartending shifts and is ideal for someone who thrives in fast-paced service, enjoys working closely with a team, and is interested in helping improve the systems and processes that keep the restaurant running smoothly.We&rsquo;re a long-standing independent restaurant that values great hospitality, teamwork, consistency, andthoughtful evolution in how we operate. We&rsquo;re looking for someone who is organized, collaborative,adaptable, and excited to contribute both on the floor and behind the scenes.This role supports service leadership, operational coordination, and systems improvement, but is not responsible for formal employee performance management or disciplinary oversight.Service &amp; Shift Leadership● Lead and support dinner service during MOD shifts● Help maintain smooth communication and service flow between FOH and BOH● Support servers, bartenders, hosts, and support staff during busy services● Assist with guest experience and service recovery when needed● Help maintain strong hospitality and service standards throughout the restaurant● Maintain organization and follow-through on opening and closing responsibilitiesBartending● Work weekly bartending shifts as part of the bar team● Maintain strong bar service standards and organization● Collaborate closely with bar leadership and FOH staff● Contribute to a positive, team-oriented service environmentOperations &amp; Systems● Help improve workflows, communication, and service efficiency● Develop, implement, and audit FOH sidework schedules, ensuring compliance with all laborregulations, fairness in work distribution, and active management of workload to support guest experience in a full-house tip pool model.● Utilize hands-on operational experience to provide actionable feedback on Point-of-Sale (POS)systems, tools, tech solutions and front-of-house structure to optimize service workflows andsupport smoother day-to-day operations.● Support dry goods and paper goods ordering● Support other ordering and inventory systems, as needed● Assist with documenting and organizing operational procedures as neededCommunication &amp; Teamwork● Work collaboratively with FOH and BOH leadership to support smooth operations● Communicate clearly and professionally during service● Support a positive and respectful workplace cultureWhat Success Looks Like● Services run smoothly, calmly, and efficiently during leadership shifts● Guests receive warm, attentive, and consistent hospitality● Bartenders, servers, hosts, and support staff feel supported during service● Communication between FOH, BOH, and management remains clear and productive● Operational issues are identified early and addressed proactively● Ordering, supplies, and organizational systems remain consistent and well maintained● New tools, systems, and workflow improvements are implemented thoughtfully and practicallyQualifications● 3+ years of experience in hospitality, bartending, or front-of-house operations● Bartending experience required● Strong hospitality instincts and guest service skills● Comfortable leading service and supporting team operations● Organized, dependable, and solutions-oriented● Interested in restaurant operations, systems, and workflow improvement● Comfortable learning and adapting to evolving restaurant technology and tools● Collaborative and team-focused approach to leadership● TIPS and ServSafe certifications preferred (or willingness to obtain within required timeframe)Pay: $15.00 - $40.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front of House Operations Lead

JPMorganChase

<div>JOB DESCRIPTION 
 
 
<div>At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. 
 
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. 
 
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. 
 
Job responsibilities
</div><div><ul><li>Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.</li>
<li>Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.</li>
<li>Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.</li>
<li>Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.</li>
<li>Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.</li>
<li>Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
</li><li>Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.</li>
</ul></div><div>Required qualifications, capabilities, and skills
</div><div><ul><li>You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.</li>
<li>You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
</li><li>You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.</li>
<li>You have a strong passion for educating the branch team and partners, helping them stay connected and informed.</li>
<li>You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.</li>
<li>You have 1+ years of retail banking experience.</li>
<li>You have a high school degree, GED, or foreign equivalent.</li>
<li>You have the ability to work branch hours including weekends and evenings.</li>
</ul></div><div>Preferred qualifications, capabilities, and skills
</div><div><ul><li>You have 6+ months of Associate Banker (Teller) experience.
</li><li>You have a college degree or military equivalent.
</li></ul></div><div>Training and Travel Requirement
</div><div><ul><li>You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
</li><li>You'll need to be able to travel as required for in-person training and meetings.
</li></ul></div>ABOUT US 
 
 
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
 
<div>Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction. 
</div><div></div> 
<div>Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Branch Operations Lead - Niskayuna - Schenectady, NY

<div>JOB DESCRIPTION 
 
 
<div>At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. 
 
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. 
 
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. 
 
Job responsibilities
</div><div><ul><li>Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.</li><li>
Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.</li><li>
Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.</li><li>
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.</li><li>
Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.</li><li>
Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
</li><li>Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.</li></ul></div><div>
Required qualifications, capabilities, and skills</div><div><ul><li>
You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.</li><li>
You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
</li><li>You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.</li><li>
You have a strong passion for educating the branch team and partners, helping them stay connected and informed.</li><li>
You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.</li><li>
You have 1+ years of retail banking experience.</li><li>
You have a high school degree, GED, or foreign equivalent.</li><li>
You have the ability to work branch hours including weekends and evenings.</li></ul></div><div>
Preferred qualifications, capabilities, and skills</div><div><ul><li>
You have 6+ months of Associate Banker (Teller) experience.
</li><li>You have a college degree or military equivalent.
</li></ul></div><div>Training and Travel Requirement</div><div><ul><li>
You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
</li><li>You'll need to be able to travel as required for in-person training and meetings.
</li></ul></div>ABOUT US 
 
 
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
 
<div>Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction. 
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<div>Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Branch Operations Lead - East Valley, South Valley, Southeast Valley markets - Gilbert, AZ

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