operations leader

Thales

<div>Location: Cairo, Egypt
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales has built a presence in Egypt for over 40 years and has today over 100 employees. Thales in Egypt is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE.Together We delivered fare collection and control and communication systems for the first metro line in Africa, Metro Line 1 in Cairo. Since then we have continued to bring growth and security and safety to the country by upgrading these transportation systems as well as providing solutions for customers in air traffic management, air defence and Navy.
JOB OBJECTIVE
The Learning Operations Lead is primarily responsible for ensuring the deployment of learning solutions that meet the skill development needs of the MEAKSA Regions, leveraging the Academies.
ROLES &amp; RESPONSIBILITIES<ul><li>
Based on the results of Skill Reviews and workforce changes, consolidates the skill development needs of the MEAKSA regional scope and regularly communicates priorities to Learning Partners of Function and Domain Academies.</li><li>
Ensure the end-to-end training delivery process, as well as programs with Academy Managers, for the deployment of learning solutions that meet the skill development priorities of the MEAKSA scope.</li><li>
Onboard and train end-users on LMS.</li><li>
Maintain learning records and follow up Learning Performance.</li><li>
Source, evaluate, and manage external training providers / consultants.</li><li>
Supports the Functional and Domain Academies in the recruitment locally of Knowledge Boosters, and ensures their skill development.</li><li>
Ensures consistent governance and roadmaps for Domain Academies hosted by the entity (GBU or country), in accordance with the academy framework.</li><li>
Responds to specific training requests within the scope and outside of Academies, by getting involved in their production and deployment.</li><li>
Develop engaging internal communication to drive awareness and participation.</li></ul>
WORK EXPERIENCE REQUIREMENTS
<ul><li>Solid knowledge of Learning and Development practices from training budget planning and monitoring, reporting, learning needs assessment, learning management system use to learning design and delivery.</li><li>
Excellent project management and organizational skills.</li><li>
Comfortable in generating/analyzing training function reports and dashboards.</li><li>
Demonstrated experience of designing &amp; facilitation leadership/soft skills programs.</li><li>
Effective communication skills with various stakeholders at all levels</li><li>
Open Mind &amp; Positive Spirit.</li><li>
Agility &amp; Flexibility to work in a fast-paced environment and handle changing priorities.</li><li>
Worked with diverse teams and preferably within a regional context or matrixial organization</li><li>
Comfortable receiving and integrating feedback from various stakeholders</li></ul>
PREFERRED SKILLS
<ul><li>Project management skills: Ability to lead and coordinate multiple initiatives, manage roadmaps, and ensure follow-up on actions and budgets.</li><li>
Communication and interpersonal skills: Ability to interact effectively with various stakeholders, including HR teams, central learning teams, managers, Learning Partners and Academy Delivery Planners, training management teams, and local Business &amp; Functional stakeholders.</li></ul><ul><li>
Analytical and synthesis skills: Ability to aggregate skill needs, analyze business challenges, and make appropriate recommendations.</li><li>
Knowledge of HR and training processes: Mastery of training management principles, academies, and skills development systems.</li><li>
Leadership and influence: Ability to unite teams, support change, and ensure coherence of actions across different teams or entities.</li><li>
Employee Engagement: Ability to listen to individual and collective feedback for best Employee Experience.</li></ul>
QUALIFICATION, CERTIFICATION &amp; EDUCATIONAL REQUIREMENTS
<ul><li>Minimum 5 -8 years relevant experience.</li><li>
L&amp;D, HR qualifications or certifications desirable.</li><li>
Excellent oral and written English and Arabic language skills preferred, French a plus.</li><li>
Bachelor Degree in Business Administration, HR or any related discipline.</li></ul>
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

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Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Worldwide Grocery Store Category Management (WWGCM) is seeking an organized self-starter to join the WWGCM Leadership team as a key member of the organization. WWGCM is responsible for omni-channel grocery category management and merchandising with an emphasis on perishables. This role will act as a business operations leader to the teams encompassing WWGCM, enabling the team to scale category management and merchandising capabilities across multiple channels and banners, in-store and online.
 
 
This is a role which will provide a development opportunity to act as a seamless extension of the leader of the organization, allowing the WWGCM leader to scale and operate more productively across the organization. In this role, you will partner with the leaders across WWGCM and applicable stakeholders to influence and drive decisions across multiple channels and banners. This position requires superior analytical strength, attention to detail, excellent written and verbal communication, and the ability to synthesize moving parts of the omni-channel grocery business to drive forward progress. The role requires a strong sense of urgency, the ability to influence, make sound judgement calls, and willingness to roll up your sleeves. The right candidate for the role must be able to thrive and succeed in an ever-changing environment and not be hindered by ambiguity or competing priorities across diverse channel operations. 
 
Key job responsibilities 
1. Partner with WWGCM Directors and their leadership teams to develop motivating vision and operating tenets for omni-channel grocery category management and physical store merchandising across the broader organization. 
 
2. Own creation and maintenance of the Rhythm of Business reporting; driving optimization and efficiency across multiple channels and banners with emphasis on perishables category performance. 
 
3. Develop and execute work-backwards plans to ensure key strategic deliverables such as Annual Operating Plans, Monthly/Quarterly Business Reviews for category management initiatives and ensure they are completed on time to high quality standards. 
 
4. Managing and tracking adherence and progress toward achieving WWGCM initiatives and goals across multiple channels. This is achieved by navigating complex data, processes, and channel nuances to help provide updates to WWGCM Leadership on perishables and grocery category performance. Partner with the WWGCM leadership team to implement a mechanism to set, manage and track goals, and ensure accountability for results across all channels and banners. 
 
5. Author periodic executive reports and updates for business leaders on progress towards fulfilling organizational goals and priorities related to omni-channel category management, perishables, and physical store performance. 
 
6. Use strong analytical skills to tell the story around the Key Performance Indicators (KPI) and supporting data for category management and merchandising metrics, and provide actionable insights to raise the bar on organizational performance and drive path-to-green plans as needed across multiple channels and banners. 
 
7. Partner with the Business Operations Managers and Program Managers in broader grocery organizations and peer teams to ensure tight alignment on category management strategies, facilitate the sharing (and proliferation) of information of best-known practices for perishables and grocery categories, and drive synchronization and collaboration in connection with shared goals and deliverables across channels. 
 
8. Communicate across global stakeholders at all levels and be able to know the omni-channel grocery category management business well enough (with the data to back it up) to represent the organization and advocate for perishables category and physical store initiatives. 
 
About the team 
WWGCM is responsible for omni-channel grocery category management with an emphasis on perishables. The team enables the organization to scale across multiple channels and banners, ensuring customer-centric category strategy and execution across all customer touchpoints while maintaining focus on perishables excellence and performance optimization.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>7+ years of working cross functionally with tech and non-tech teams experience</li><li>7+ years of program or project management experience</li><li>7+ years of managing, analyzing and communicating results to senior leadership experience</li><li>Bachelor's degree</li><li>Experience implementing repeatable processes and driving automation or standardization</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Is independent, creative, self-driven with the ability to work in a highly ambiguous omni-channel environment with minimal guidance, and demonstrates good judgment.</li><li>Is customer-obsessed and works backwards from customer needs across all channels and banners, particularly in perishables categories.</li><li>Possesses strong aptitude to solve complex business problems using data and anecdotes.</li><li>Is able to multi-task and prioritize competing requests from different stakeholders.</li><li>Attentive to details and Insists on the Highest Standards.</li><li>Exceptional writing and communications skills for cross-team collaboration.</li><li>Able to operate in a lean, fast-paced, entrepreneurial, multi-cultural environment with focus on scaling merchandising capabilities across diverse channels and banners.</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Principal, Business Operations Leader, Worldwide Grocery Store Category Management (WWGCM)

Miral Experiences

<div>
 
 Job Description
 
 
 
 This position oversees the colleague provision of the operations teams in terms of guest services operations and retail operations. Guest services operations include queue line management, selling of tickets, lockers, strollers, turnstile admission and exits, handling guest enquiries, lost and found, information point, guest complaints and friendly guest relations. Retail services includes the sale of merchandise, the replenishing stocks, receipt and storage of goods, ensuring available items at merchandise warehouse ordered and displayed at outlets, min/max stocks levels monitored, inventory spot checks carried out, stocks movements within merchandise department posted into EATEC
 
 
 Job Scope:
 
 
 <ul>
 <li>
 Develop Operations Associates to provide outstanding service through daily supervision of operations
 </li>
 <li>
 Manages a team of front line colleagues to include on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
 </li>
 <li>
 Engender a culture of positivity and teamwork within the department, across all levels
 </li>
 <li>
 Supervise opening and closing of guest services and retail areas as appropriate
 </li>
 <li>
 Schedule breaks and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues well-being
 </li>
 <li>
 Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
 </li>
 <li>
 Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
 </li>
 <li>
 Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
 </li>
 <li>
 Ensure that all safety rules and procedures are being adhered to at all times
 </li>
 <li>
 Ensure that policies, procedures and performance standards that are in place in the department are being followed
 </li>
 <li>
 Ensure a clean and safe operating environment and raise any deficiencies to a manager's attention
 </li>
 <li>
 Ensure all departmental checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
 </li>
 <li>
 Mediate between the frontline colleagues and the management to address complaints and dissatisfaction from both parties
 </li>
 <li>
 Deal with any internal or external requests and issues that are beyond the scope of their front line colleagues
 </li>
 <li>
 Update lost &amp; found inventories and prepares the items for distribution when necessary
 </li>
 <li>
 Train colleagues on promotions/discounts programs and upsell to meet related goals
 </li>
 <li>
 Conduct communication briefings and training as required
 </li>
 <li>
 Use BOS and other reporting tools including Microsoft Excel to track attendance and individual staff performance
 </li>
 <li>
 Handle guests concerns courteously and fairly, provide appropriate, available and achievable service recovery as needed
 </li>
 <li>
 Improve the existing sales strategies to boost guided tour and merchandise sales
 </li>
 <li>
 Assist in scheduled stock take, outside revenue generating events
 </li>
 <li>
 Monitoring if the brand standards are met by the line colleagues on a daily basis. Arranging and maintaining product displays with approval, stock shelves (refill) and take product inventory
 </li>
 <li>
 Coordinate the transfer of items from warehouse to outlets by preparing department order in a timely manner ensuring that each outlet has enough stocks for trade at any given time
 </li>
 <li>
 Follow up with warehouse team on pending orders/items. Receive and ensure accuracy of items received
 </li>
 <li>
 Post internal requisitions, transfer items through EATEC system. Sorting and posting damage items.
 </li>
 <li>
 Conduct scheduled spot check and physical inventory. Preparing and transfer stocks from one outlet to another.
 </li>
 <li>
 Price labeling new arrivals as soon as possible once received. Price labeling for all faded or damaged price tags
 </li>
 <li>
 Arranging and maintaining the shelf display in BOH
 </li>
 <li>
 Daily follow up on what needs to be ordered on a daily basis in every outlet (by mail, or manual checkup)
 </li>
 <li>
 Perform the tasks of Operations Associates as required. Any other related duties as assigned by the department or management
 
 
 </li>
 </ul>
 Essentials:
 
 
 <ul>
 <li>
 Higher secondary or equivalent
 </li>
 <li>
 Minimum 2 years&rsquo; experience in operations
 </li>
 <li>
 Possess strong leadership skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 High level of respect and integrity
 </li>
 <li>
 Positive and upbeat attitude
 
 
 </li>
 </ul>
 Desirables:
 
 
 <ul>
 <li>
 Completed task trainer/group trainer programs, or a similar course in conducting training to an individual or group
 </li>
 <li>
 Minimum 1 year supervisory experience supervising a team of 10+ staff
 </li>
 <li>
 Minimum 1 year cash handling experience
 </li>
 <li>
 Experience in working with EATEC
 </li>
 <li>
 Arabic, Russian, Farsi or Chinese proficiency
 </li>
 </ul>
</div>

Operations Team Leader (Emiratization)

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