operations leader

Northstar Cafe

Position: Sales &amp; Operations Leader Location: Johar Town, Lahore, Pakistan Reports To: CEORole OverviewWe are seeking a highly driven and experienced Sales &amp; Operations Leader to spearhead our Used Cooking Oil (UCO) collection project in Lahore. This role requires a proven leader with deep BPO/call center management expertise, hardcore sales acumen, and the ability to drive revenue growth by engaging and closing clients&mdash;particularly in the US market. The candidate will also oversee end-to-end operations, ensuring efficiency, scalability, and compliance within the UCO business.This is a strategic leadership position that demands strong people management, process design, and business development skills to establish Lahore as a high-performing hub for the project.Key ResponsibilitiesSales &amp; Business Development<ul><li>Drive hardcore outbound sales targeting US-based clients, including restaurants, food processors, and distributors.</li><li>Build and manage a sales playbook with scripts, objection handling, and closing techniques for call center agents.</li><li>Achieve and exceed monthly/quarterly sales targets while building a scalable client pipeline.</li><li>Develop and maintain long-term client relationships through effective account management.</li><li>Leverage BPO/call center techniques (dialer management, lead routing, campaign optimization) to maximize conversion rates.</li><li>Conduct market research to identify opportunities, pricing strategies, and competitor positioning in the UCO industry.</li></ul>Operations &amp; Leadership<ul><li>Establish and oversee the Lahore operations hub, including recruitment, training, and daily supervision of the sales/call center team.</li><li>Implement SOPs, KPIs, and reporting structures across both sales and operational functions.</li><li>Ensure smooth coordination between collection, logistics, and sales teams to deliver on client commitments.</li><li>Optimize cost structures, workforce productivity, and call center performance metrics (connect rate, conversion rate, retention).</li><li>Lead performance reviews, coaching, and skill-building for the team to ensure continuous growth.</li><li>Develop and enforce compliance standards, quality monitoring, and client service protocols.</li></ul>Strategy &amp; Growth<ul><li>Work closely with executive leadership to define and execute growth strategies for UCO in local and international markets.</li><li>Forecast sales, revenues, and operational needs, ensuring scalability and sustainability.</li><li>Identify partnerships, alliances, or expansion opportunities to grow market share.</li><li>Provide insights to management on emerging trends in BPO sales, recycling, and the UCO supply chain.</li></ul>Key Skills &amp; Competencies<ul><li>Hardcore Sales Skills &ndash; Proven ability to sell to US clients, close deals, and hit aggressive targets.</li><li>BPO/Call Center Leadership &ndash; Strong background in managing outbound sales teams, dialer systems, call monitoring, and performance optimization.</li><li>Industry Knowledge &ndash; Familiarity with UCO collection, recycling, biofuel, or related industries is highly desirable.</li><li>Leadership &amp; People Management &ndash; Ability to inspire, mentor, and hold teams accountable to results.</li><li>Analytical &amp; Process-Oriented &ndash; Strong grasp of KPIs, reporting dashboards, and operational efficiency.</li><li>Client-Centric &ndash; Excellent communication, negotiation, and relationship management skills.</li><li>Adaptability &ndash; Ability to thrive in a fast-paced, evolving business environment.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Sales, Operations, or related field (MBA preferred).</li><li>5+ years of experience in sales &amp; operations leadership, with at least 3 years in a BPO/call center leadership role.</li><li>Proven track record of selling to US-based clients, ideally in recycling, logistics, or commodities.</li><li>Experience in building and scaling teams in Pakistan or offshore delivery centers.</li><li>Strong understanding of US business culture, client expectations, and sales cycles.</li><li>Tech-savvy with CRM tools, call center software, and reporting systems.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in the US timings (Night shift)?</li><li>Can you commute to Johar Town, Lahore</li></ul>Work Location: In person

Sales & Operations Leader (Night Shift)

Boutiqaat

<div>
 
 Are you a hands-on leader who thrives in a fast-paced, high-growth environment? Do you live for process optimization, operational excellence, and team empowerment?
 
 
 At Boutiqaat, the region&rsquo;s leading beauty and lifestyle e-commerce platform is on the lookout for an Operations Team Leader to take charge of our warehouse, logistics, and inventory operations. If you&rsquo;re a logistics wizard with a knack for solving complex problems and motivating teams, we want you in our corner.
 
 
 
 
 
 
 What You'll Be Doing:
 
 
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 Oversee the smooth arrival and accurate processing of incoming products.
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 Liaise with suppliers on POs, QC issues, and GRN discrepancies.
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 Maintaining compliance and quality from dock to shelf your attention to detail ensures nothing slips through the cracks.
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 Ensure customer orders are fulfilled quickly and accurately no delays, no backlog.
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 Manage picking, packing, and shipping teams to meet SLAs with speed and precision.
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 Own the last-mile journey, coordinating with 3PLs and ensuring flawless handovers.
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 Keep our warehouse humming by ensuring accurate stock movement, expiry tracking, and FIFO principles.
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 Lead cycle counts, prevent shrinkage, and guarantee product visibility and traceability.
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 Handle returns, segregate damaged goods, and ensure all inventory is right where it should be.
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 Be the go-to for everything logistics from outbound dispatch to reverse logistics.
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 Optimize delivery routes, manage drivers, and ensure that every COD is accounted for.
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 Partner with third-party providers to make sure our service matches our customers&rsquo; expectations.
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 Drive performance through KPIs, coaching, and continuous improvement.
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 Collaborate across departments to ensure seamless operations and swift problem resolution.
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 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
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 Bachelor&rsquo;s degree in supply chain, Logistics, Business, or related field.
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 2&ndash;5 years in operations, supply chain, logistics, or retail environment with at least 1 year in a leadership role.
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 Prior experience in 3PL warehouse environments is a big plus.
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 Proficient in WMS, ERP, inventory systems, and logistics platforms.
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 Power user of Excel and Google Workspace.
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 Fluent in English (Arabic is a bonus!).
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 A born leader who can motivate and develop teams.
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 An analytical thinker who thrives on data-driven decision making.
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 Detail-obsessed, with a solution-first mindset and exceptional communication skills.
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 </ul>
 
 
 
 
 
 Why Boutiqaat?
 
 
 
 At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 
 
 Ready to Grow with Us?
 
 
 Kickstart your career with hands-on experience, expert mentorship, and real impact.
 
 
 Apply now and be part of something exciting!
 
</div>

Operations Team Leader

Swan Global

<div>
 
 Hiring Operations Team Leader(With Theme park/esports environment experience)
 
 
 Salary:- TBD
 
 
 Location:- DFC
 
 
 
 
 
 
 SKILLS &amp; REQUIREMENTS
 
 
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 Minimum 3 years of relevant experience in gaming theme park or esports environment.
 </li>
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 Candidate should have valid QID
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 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
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 Lead and coordinate daily activities, training sessions, and scrims to ensure peak team performance.
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 Motivate and inspire players to maintain focus, discipline, and consistency in both training and competition.
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 Act as the primary link between team members and management, ensuring clear, timely, and effective communication.
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 Support in organizing and executing esports events, tournaments, and bootcamps. Apply knowledge of tournament formats and bracket systems to ensure smooth execution.
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 Promote a positive, respectful, and professional environment on and off the game.
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 Monitor individual and team performance, provide constructive feedback, and implement improvement strategies.
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 Collaborate on content creation and manage social media initiatives to enhance the team&rsquo;s visibility and brand.
 </li>
 </ul>
 
 
</div>

Sales &amp; Operations Leader Professional WheelersPosition: Sales &amp; Operations Leader (US Freight Brokerage) Location: Johar Town, Lahore, Pakistan (US time-zone coverage required) Reports To: CEORole OverviewLead Wheelers&rsquo; Lahore hub to win and grow US shipper accounts and run end-to-end brokerage operations (shipper sales, carrier sales/dispatch, track &amp; trace, documentation). You&rsquo;ll build a high-output inside-sales/call-center team, enforce tight ops discipline, and scale gross profit with best-in-class service across truckload, LTL, OTR, and drayage/intermodalCore Responsibilities1) Shipper Sales (US Market)<ul><li>Own outbound prospecting and pipeline: ICP definition, list building, multi-channel outreach (phone-first), and hard-close motions.</li><li>Run the full cycle: discovery, lane analysis, pricing/quoting, objection handling, trial loads, SOP sign-off, and expansion.</li><li>Build the sales playbook (scripts, rebuttals, email sequences, talk tracks) and continuously A/B test.</li><li>Maintain pricing discipline and GP per load targets; negotiate accessorials, detention, layovers, TONU.</li></ul>2) Carrier Sales &amp; Dispatch<ul><li>Stand up a carrier sales pod to source capacity (DAT, Truckstop, carrier network), negotiate buy rates, and hit quote-to-book targets.</li><li>Enforce vetting &amp; compliance (COI, CSA basics, authority status, double-brokering avoidance, BCA/RCAs).</li><li>Oversee dispatch &amp; track/trace for OTP/OTD, proactive exception management, and real-time updates to shippers.</li></ul>3) Operations Excellence<ul><li>Implement SOPs across booking, track/trace cadence, EOD reporting, POD collection, invoicing, and claims handling.</li><li>Coordinate drayage/intermodal timelines, port/rail cutoffs, appointments, and LTL class/NMFC documentation where applicable.</li><li>Drive service quality: on-time pickup/delivery, milestone compliance, and rapid escalation paths.</li></ul>4) Leadership &amp; Org Build<ul><li>Hire, train, and coach a night-shift team (US hours): shipper sales reps, carrier reps/dispatchers, T&amp;T, and a QA analyst.</li><li>Establish a performance culture: weekly 1:1s, call coaching, calibration sessions, leaderboard, SPIFFs.</li><li>Cross-functional liaison with Finance (billing, DSO, factoring docs), Legal (contracts), and Tech (TMS/CRM).</li></ul>5) Data, Tooling &amp; Reporting<ul><li>Deploy and optimize TMS + CRM + dialer stack; ensure clean data hygiene and dashboarding.</li><li>Own weekly business review: pipeline, loads, revenue, gross margin, service KPIs, and corrective action plans.</li><li>Forecast headcount, capacity, and revenue by lane/vertical; inform pricing strategy.</li></ul>6) Compliance &amp; Risk<ul><li>Uphold FMCSA-aligned brokerage practices and document trails; reduce claims ratio and cargo risk.</li><li>Implement anti&ndash;double-brokering checks, geo-fence verification, and carrier scorecards.</li><li>Ensure insurance/COI validity and contractual compliance on every load.</li></ul>Required Skills &amp; Competencies<ul><li>Hardcore US sales: high call volumes, strong objection handling, closing against competition, price anchoring.</li><li>BPO/Call-Center Leadership: dialer management, list strategy, QA/monitoring, coaching to conversion.</li><li>US Freight Brokerage Expertise: carrier sourcing, buy/sell spread management, LTL/TL/drayage/intermodal basics.</li><li>Operational Rigor: SOP design, KPI ownership, exception management, root-cause fixes.</li><li>Commercial Acumen: margin management, pricing strategy, rebate/accessorial structures.</li><li>Tools: CRM, TMS, load boards (e.g., DAT/Truckstop), spreadsheet modeling, and reporting.</li><li>Communication: crisp written/spoken English for US stakeholders; executive-level updates.</li></ul>Qualifications<ul><li>5+ years total experience; 3+ years leading US-focused freight brokerage or logistics BPO teams.</li><li>Proven track record winning US shippers and scaling GP via repeat lanes.</li><li>Demonstrated success building teams in Pakistan/offshore settings covering US time zones.</li><li>Familiarity with FMCSA basics, broker-carrier agreements, carrier vetting, and claims process.</li><li>Bachelor&rsquo;s degree in Business/Operations/Supply Chain (MBA a plus).</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Can you work in the US timings (night shift)?</li><li>Can you commute to Johar Town, Lahore</li></ul>Work Location: In person

Sales & Operations Leader (US Freight Brokerage) US shift

TELUS Digital

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 About the role
 
 
 The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account.
 
 
 Responsibilities:
 
 
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 Monitoring a Real time queues
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 KPI management
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 Coaching, mentoring and upskilling the team members
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 Ensure healthy Service Levels;
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 Continuous monitoring and evaluation of the performance of the assigned team;
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 Constantly monitoring the metrics/deliverables assigned to the team;
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 monitoring the quality standards required by the account using motivational techniques to stimulate the team;
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 Implementation of action plans, among others.
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 Taking Supervisory calls if needed
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 The scope of support is voice and non voice both.
 
 
 
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 Skills:
 
 
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 Strong leadership skills
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 Develop team's talent
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 Teamwork oriented
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 High sense of urgency
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 Excellent social skills
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 Able to deliver results working under pressure
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 Strong Multitasking skills
 
 
 
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 Knowledge:
 
 
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 Advanced Excel/Google sheets - Desired
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 PivotTables
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 Search the data value by: VLOOKUP.
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 Oral and written comprehension
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 Basic Knowledge of Operational Procedures
 
 
 
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 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Operations Team Leader
 
 
 
 
 Corporate Title: Assistant Vice President
 
 
 
 
 Location: T&uuml;rkiye
 
 
 
 
 Overview [Business/Role Specific Description]
 
 
 
 The principal responsibility of TSCO is to ensure that all trades entered into by the business are properly initiated and accurately recorded in our core banking application. Trades are validated, settled, reconciled, and reported.
 
 
 Operational Risk is monitored. Controls are implemented, improved and followed in accordance with group and market practice.
 
 
 Managing Client (Internal and External) and Regulator relationships.
 
 
 Key focus areas for Head of TSCO are,
 
 
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 Process Efficiency - Review existing process and procedures to ensure process efficiency while ensuring they are at market and group standards.
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 Relationship Management - Establish and maintain a good relationship with all stakeholders as well as External clients, Regulators and Service providers.
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 Operational Risk - To continually assess the operational risks inherent in the business unit, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.
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 Best Practice - By maintaining periodic liaison with counterparts in other parts of the Group and exchanging ideas regarding similar processes.
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 Internal Control - To maintain Deutsche Bank internal control standards, including the timely implementation and adherence of internal and external audit points together with any issues raised by external regulators.
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 Staffing - Overall supervision of team.
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities:
 
 
 
 <ul>
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 Process treasury products (FX, MM, Swap, IRS, FX Future etc.).
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 Assume responsibility for the settlement of all Turkey government bonds (both Stock Exchange and OTC).
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 Manage the processes relevant to Istanbul Settlement and Custody Bank (Takasbank).
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 Management of collateral, margin calls.
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 Follow up the auctions organized by Central Bank of Turkey (CBT).
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 Regulatory reporting (daily check, attestation etc.).
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 Follow up and comply with local regulations.
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 Reconcile &amp; escalate all accounts, depots and InterSystems.
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 Follow up TPR (volume), KRI, BSS, ad-hoc reports.
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 Prepare &amp;update KOD, manuals &amp;workflows for system interfaces.
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 Attending projects for operational enhancement and new products
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 Performance management, identifying training needs.
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 Monitoring monthly cost report and being involved in budgeting activities.
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 Participate in regional KRI forums.
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 Ensure local branch is aligned to global Deutsche Bank best practices.
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 Participate in regional/global training.
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 Project management for new products/processes.
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 Keep up to date with local regulation changes and the impact on local operations.
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 Manage and develop direct reports. Including building succession plans for all roles.
 
 
 
 </li>
 </ul>
 
 Your Skills and Experience:
 
 
 
 <ul>
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 University degree is minimum requirement.
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 Minimum 7-8 years&rsquo; experience in banking
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 Certificate requirement for minimum SPK Level 3 Certificate
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 Fluent in MS Office programs
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 Analytical thinking.
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 Fluent in written and spoken English and Turkish
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 Having risk perception
 
 
 
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 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

GE Vernova

<div>
 
 Job Description Summary
 
 
 
 Responsible for contracts and processes that help the sales organization achieve business objectives while driving compliance to internal processes.
 
 
 Owns/influences commercial business operating guidelines and has ownership/influence over mitigating risks in contracts. Guided by functional policy. There is autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgment are required to achieve outcomes required.
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities:
 
 
 
 <ul>
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 Drive commercial operations and terms and conditions negotiations for the PT MEA region across sales force effectiveness, sales support, and operational alignment with business goals.
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 Lead / oversee contract negotiations / closure while adhering by risk assessment / Grid internal policies.
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 Implement efficient resource allocation of Commercial Operation resources strategies, and quota planning to support commercial growth.
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 Drive deal desk reviews with the support of the different regional and global functions.
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 Ensure effective deployment and compliance with Delegation of Authority (DOA) policies and commercial risk controls.
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 Build and scale commercial capabilities through training, process standardization, and digital enablement.
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 Partner with global and regional sales, finance, legal, tax and insurance teams to align on best practices and drive deals.
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 Influence internal stakeholders to drive adoption of policies, commercial best practices and change initiatives.
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 Manage a regional team of commercial professionals, providing coaching, mentoring, and leadership development.
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 Foster a culture of accountability, innovation, and continuous improvement
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Engineering, Economics, or a related field
 </li>
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 Minimum of 10 years of experience in commercial operations, sales enablement, sales strategy, or related roles
 </li>
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 Experience working in global or regional commercial operations roles within a multinational corporation, ideally in the Power, Energy, or Industrial Automation sectors
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 Proven track record in managing sales force effectiveness, back-office operations, and commercial process improvements
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 Demonstrated ability to lead and develop diverse, cross-functional teams across geographies.
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 Strong experience in driving operational excellence and resource optimization.
 </li>
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 Strong analytical mindset with experience in data-driven decision making and performance metrics.
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 Ability to interpret complex commercial and market data to inform strategy and process optimization
 </li>
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 Excellent interpersonal, presentation, and communication skills with the ability to influence at all organizational levels.
 </li>
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 Experience working in cross-functional teams and engaging with both internal and external stakeholders.
 </li>
 <li>
 Fluent in English &amp; French, both written and spoken
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Business Administration (MBA), Finance, or a related discipline
 </li>
 <li>
 Deep understanding of regional dynamics and customer landscapes
 </li>
 <li>
 Experience in designing and implementing sales incentive compensation programs
 </li>
 <li>
 Familiarity with Lean or Six Sigma methodologies for process improvement.
 </li>
 <li>
 Prior involvement in digital transformation initiatives within commercial teams.
 </li>
 <li>
 Demonstrated success in leading change management or commercial capability-building initiatives.
 </li>
 <li>
 Cultural agility and prior experience working across different time zones and cultural environments.
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
 
 
 <ul>
 <li>
 This is a remote position
 
 
 </li>
 </ul>
</div>

PT MEA Commercial Operations Leader

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