operations leader

SEPHORA

<div>
 
 Job ID:
 
 283137
 
 
 
 Store Name/Number:
 
 NC-Concord Mills (1724)
 
 
 
 Address:
 
 8111 Concord Mills Blvd Suite 235, Concord, NC 28027, United States (US)
 
 
 
 Hourly/Salaried:
 
 Hourly (Non-Exempt)
 
 
 
 Full Time/Part Time:
 
 Full Time
 
 
 
 Position Type:
 
 Regular
 
 
 
 Your Role at Sephora:
 
 As an
 
 Operations Leader
 
 , you&rsquo;ll be a key driver of operational excellence&mdash;ensuring the store runs efficiently and supports an exceptional client experience. You&rsquo;ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you&rsquo;re passionate about retail operations and love developing people, this is your moment to
 
 Belong to Something Beautiful.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead with impact You&rsquo;ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
 </li>
 <li>
 Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora&rsquo;s brand and drive sales
 </li>
 <li>
 Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
 </li>
 <li>
 Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
 </li>
 <li>
 Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
 </li>
 <li>
 Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all
 
 
 </li>
 </ul>
 
 Flexible Scheduling and Reliability
 
 
 
 <ul>
 <li>
 Must meet the required minimum number of weekly shifts/ hours
 </li>
 <ul>
 <li>
 Full Time: 30-40 hours/week
 </li>
 </ul>
 <li>
 Be available during peak retail operations (nights, weekends and holidays)
 </li>
 <li>
 Punctuality and consistent attendance
 
 </li>
 </ul>
 
 Qualifications/Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
 </li>
 <li>
 Proven ability to lead, coach, and develop teams to achieve goals
 </li>
 <li>
 Strong attention to detail with excellent problem-solving and organizational skills
 </li>
 <li>
 Effective time management and ability to prioritize in a dynamic environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
 </li>
 <li>
 Physically able to lift and carry up to 50 pounds as needed
 
 
 </li>
 </ul>
 
 While at Sephora, you&rsquo;ll enjoy
 
 
 
 
 Inclusion &amp; Belonging
 
 We pledge to create a beauty community where everyone&rsquo;s uniqueness is celebrated, respected, and honored.
 
 
 
 Meaningful Rewards
 
 Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
 
 
 $24.00 - $31.00/hr.. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.
 
 
 Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
 
 
 Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
</div>

Operations Leader - Full Time

<div>
 
 Job ID:
 
 283060
 
 
 
 Store Name/Number:
 
 NY-City Point Brooklyn (2180)
 
 
 
 Address:
 
 445 Albee Square W., Brooklyn, NY 11201, United States (US)
 
 
 
 Hourly/Salaried:
 
 Hourly (Non-Exempt)
 
 
 
 Full Time/Part Time:
 
 Full Time
 
 
 
 Position Type:
 
 Regular
 
 
 
 Your Role at Sephora:
 
 As an
 
 Operations Leader
 
 , you&rsquo;ll be a key driver of operational excellence&mdash;ensuring the store runs efficiently and supports an exceptional client experience. You&rsquo;ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you&rsquo;re passionate about retail operations and love developing people, this is your moment to
 
 Belong to Something Beautiful.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead with impact You&rsquo;ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
 </li>
 <li>
 Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora&rsquo;s brand and drive sales
 </li>
 <li>
 Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
 </li>
 <li>
 Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
 </li>
 <li>
 Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
 </li>
 <li>
 Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all
 
 
 </li>
 </ul>
 
 Flexible Scheduling and Reliability
 
 
 
 <ul>
 <li>
 Must meet the required minimum number of weekly shifts/ hours
 </li>
 <ul>
 <li>
 Full Time: 30-40 hours/week
 </li>
 </ul>
 <li>
 Be available during peak retail operations (nights, weekends and holidays)
 </li>
 <li>
 Punctuality and consistent attendance
 
 </li>
 </ul>
 
 Qualifications/Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
 </li>
 <li>
 Proven ability to lead, coach, and develop teams to achieve goals
 </li>
 <li>
 Strong attention to detail with excellent problem-solving and organizational skills
 </li>
 <li>
 Effective time management and ability to prioritize in a dynamic environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
 </li>
 <li>
 Physically able to lift and carry up to 50 pounds as needed
 
 
 </li>
 </ul>
 
 While at Sephora, you&rsquo;ll enjoy
 
 
 
 
 Inclusion &amp; Belonging
 
 We pledge to create a beauty community where everyone&rsquo;s uniqueness is celebrated, respected, and honored.
 
 
 
 Meaningful Rewards
 
 Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
 
 
 $28.00 - $36.00/hr.. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.
 
 
 Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
 
 
 Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
</div>

Amazon

<div>
 
 Description
 
 
 
 Job description
 
 
 The On The Road (OTR) Operations leaders is a pivotal role which maximizes OTR operations and experience. Excellent at leveraging operational and stakeholder relationships, they are the custodian of on road experience at station level, creating a &lsquo;win-win&rsquo; culture between Operations and the DSPs. ( Delivery Service Partner)
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Working with OTR safety and site operations to deliver Regional safety metrics
 </li>
 <li>
 Lead OTR team to deliver performance improvement across the region and provide RLT weekly visibility, including solutions
 </li>
 <li>
 Deliver Regional WBR for on-road performance (DSP scorecard / OTR Scorecard)
 </li>
 <li>
 Lead improvement activities in key priority areas for the Region
 </li>
 <li>
 Create sustainable business practices that create a &lsquo;win-win&rsquo; culture between Operations and DSPs
 </li>
 <li>
 Ensure a best-in-class dispatch and on road experience at site level
 </li>
 <li>
 Be the voice of the DSP within the operational region
 </li>
 <li>
 Working with site operations, ACES (Amazon Customer Excellence System) and CO (Central Operations )ensure routing efficiency and best practice is followed to improve CPP (Cost Per Package)
 </li>
 <li>
 Owns, delivers and executes the regional capacity plans and solves as required
 </li>
 <li>
 Execution of Peak readiness tasks
 </li>
 <li>
 Plan Regional network changes (PCD ( Planned Cycle Down), mech changes, launches)
 </li>
 <li>
 Coordinate OTR ACES and OTR Safety projects across the Region
 </li>
 <li>
 Dotted-line leadership of the Regional AMDO and SMDO Community
 
 
 </li>
 </ul>
 A day in the life
 
 
 The OTR Operations leader defines the medium-term OTR strategy, leading and influencing both internal and external stakeholders. They partner with Senior Regional Managers, supporting the execution of OTR Safety, Capacity, Quality and Experience within that Area. They further partner with Delivery Partner Managers, OTR ACES and Community teams to implement Network wide best practice. The role is field based with regular travel required across country.
 
 
 
 About The Team
 
 
 
 This is an exciting and unique opportunity to lead the OTR team in KSA, as part of the wider AMET ( Africa, Middle East, and Turkey )org organization. This is a highly autonomous area in which an individual with a passion for on road operations can thrive.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or relevant industry experience
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Tenacity to develop ideas independently considering multiple stakeholders and requirements.
 </li>
 <li>
 Strong written and verbal communication skills to support influencing and presenting new ideas to multiple managerial levels within AMZL ( Amazon Logistics ) and DSP. Analytical with excellent problem solving skills to improve current processes.
 </li>
 <li>
 Proficient in Excel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience of Supplier or Commercial Account Management Strategy
 </li>
 <li>
 Proven track record of delivering results in large, cross-functional initiatives.
 </li>
 <li>
 Understanding of continuous improvement techniques to drive change.
 </li>
 <li>
 Demonstrated ability to manage multiple complex projects and competing priorities simultaneously
 </li>
 <li>
 Self-motivated and able to work in a self-directed environment.
 </li>
 <li>
 Ability to work with a team in a fast paced environment
 
 
 </li>
 </ul>
 7+ years of work experience is expected of the role .
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 7+ years of people management, or 3+ years of people management experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3168379
</div>

Country Manager - On the Road Operations leader

Wonder

<div>About Wonder
Everything&rsquo;s on the menu at Wonder. Except compromise. 
Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they&rsquo;re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. 
Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. 
Join us as we work to make great food more accessible. 
About the role
As the Assistant Operations Leader in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day-to-day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service. 
Responsibilities
Manage Operations and Drive Results<ul><li>
Assist Sr Operations Leader in developing, engaging, inspiring, and motivating staff members</li><li>
Recruit and train top talent for the restaurant</li><li>
Aid Sr Operations Leader in achieving operational goals and budget targets</li><li>
Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes</li><li>
Demonstrate effective floor management by optimizing staff deployment for maximum efficiency</li><li>
Drive restaurant sales and service efficiency by resolving operational obstacles</li><li>
Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines</li><li>
Commit to ongoing training and development in both kitchen and dining room operations to uphold standards and guidelines</li></ul>
Manage Food Safety and Team Member Safety<ul><li>
Maintain consistent adherence to food safety and security standards</li></ul>
Provide Best in Class Customer Service<ul><li>
Ensure all team members deliver excellent customer service</li></ul> 
The experience you have<ul><li>
At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant
</li><li>Demonstrated ability to effectively manage and develop teams of 15+ members</li><li>
Ability to lead and motivate a team in a fast-paced environment</li><li>
Attention to detail and a strong drive for efficiency and accuracy</li><li>
Demonstrates professionalism and adheres to policies and procedures</li><li>
Exhibits effective verbal and written communication skills</li><li>
Strong team player</li></ul> 
Requirements<ul><li>
Must be 21 years old and legally authorized to work in the US</li><li>
Must be able to lift 50 pounds</li><li>
Must be able to stand for a full shift while working</li><li>
Must have open availability, including night and weekend availability</li><li>
Must have a current Food Handlers Certification</li><li>This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)</li></ul> 
Role Details<ul><li>
Salary Range: $66500 per year - $76500 per year</li><li>
Location: Jamaica, New York</li></ul> 
Benefits<ul><li>
Medical, Dental, and Vision Insurance</li><li>
100% employer-paid Life Insurance</li><li>
401(k) Retirement Plan</li><li>
Employer match for Health Savings Account (HSA)</li><li>
Learning and Development opportunities to advance your career</li><li>
Employee Stock</li><li>
Employee Discount</li></ul>
Note: Some of our benefits vary by state and depend on the number of hours you work.
#WonderAC3 
An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:<ul><li>
The candidate&rsquo;s ability to perform the tasks in the available job role.</li><li>
The candidate's self-rated skill proficiency.</li><li>
The candidate&rsquo;s fit for this job posting.</li></ul>
More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information. 
A final note
At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.</div>

Assistant Operations (Restaurant) Leader

Primo Brands

<div>Overview:
<div>
At Primo Brands, we believe in creating healthier lives, healthier communities, and a healthier planet-that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital-we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.</div><div></div><div> 
Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!</div><div></div><div> 
At Primo Brands, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally. We call it the Primo Life Advantage! We offer Medical, Prescription Drug, Dental, Vision, Life Insurance, Income Protection, Vacation, Holidays, and Sick Time.</div><div></div><div> 
We also provide support to help you continue to prepare for retirement with our 401(k) Savings Plan, employer contributions to Health Savings Accounts &amp; the opportunity to purchase Primo Brands stock at a discounted price through our Employee Stock Purchase Program.</div><div></div><div> 
If you are a current associate of Primo Brands, please apply via MyADP.</div><div></div><div> 
As an Operations Team Lead, you&rsquo;ll be a Primo Brands Ambassador in the marketplace in order to leave a positive impression at every customer interaction to foster customer advocacy and create long-term sustainable growth. This role delivers our products to commercial and residential customers via driving a CDL required vehicle. A team lead covers opens routes each day to cover for the branch or Zone. Candidates have highly developed interaction skills and demonstrate a commitment to providing exceptional customer service. This role supports daily operations at the branch level and requires support supervision of branch associates.</div><div>
Reporting Location: Carlstadt, NJ</div><div>
Compensation: $33.19 per hour (requires a Class B or A CDL)</div><div>
Schedule: Monday &ndash; Friday (Saturdays dependent on business needs)</div><div>
Start Time: Between 6 am - 7 am until workload completed</div><div>
Benefits: Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment.</div>
Responsibilities:
<ul><li><div>
Managing and oversee all branch operations and ensuring efficient operation on a day-to-day basis</div></li><li><div>
Improve productivity and streamline branch activities to maximize results and achieve peak performance</div></li><li><div>
Execute facility management and safety activities</div></li><li><div>
Make every associate/customer interaction a Premium Experience</div></li><li><div>
Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques</div></li><li><div>
Behave in a way that ensures safety for themselves and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public</div></li><li><div>
Meet and help lead the team in every customer's individual preference by delivering correct product, in the right amount to all customers at the scheduled delivery times and days; maintain necessary delivery information on all accounts; fulfill customer orders to maintain proper customer inventories; respond promptly to all special service needs and request.</div></li></ul>
Qualifications:
<ul><li>CDL Class B with airbrake endorsement</li><li>
High School Diploma, GED or equivalent work experience</li><li>
Service-oriented with strong face-to-face sales skills</li><li>
Ability to work independently, efficiently, and in different types of weather</li><li>
Ability to effectively interact with customers in a variety of settings</li><li>
Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation</li><li>
Ability to climb in and out of a commercial vehicle on average 40-55 times per day</li><li>
Ability to work an average 45-hour week or more, including variable start/end times</li><li>
Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation</li><li>
You must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands. You must possess a clean driving record, which means: in the last 3 years, that you&rsquo;ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.</li><li>
Must be 21 years of age or older (DOT requirement)</li></ul><div></div><div> 
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.</div></div>

Operations Team Leader

noon

<div>
 
 
 Job title: Team Leader
 
 
 
 
 Department: Seller Operations
 
 
 
 
 Location: Sheikh Zayed,Egypt
 
 
 
 
 
 
 
 About noon
 
 
 
 noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.
 
 
 noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region&rsquo;s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.
 
 
 
 
 
 At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you &ndash; you will enjoy this incredible journey with us!
 
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Who are we?
 
 
 
 At noon, we aspire to be the most customer-centric and relevant digital company in the region. To reach this goal, we need exceptionally talented, bright, and driven people who love the hustle. If you'd like to help us build a place where everyone can find and buy anything online in the region, this is your chance to make history.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 -Leading a team - Supervising and coordinating a team of individuals involved in handling operations.
 
 
 -Overseeing the reverse logistics process to ensure efficiency, accuracy, and timely resolution of seller-related issues.
 
 
 -Addressing seller inquiries, resolving disputes, and handling escalated cases to ensure seller satisfaction and maintain positive seller relationships.
 
 
 -Tracking key performance indicators (KPIs) such as turnaround time, resolution rates, and stakeholders feedback to identify areas for improvement and implement corrective actions.
 
 
 -Auditing calls &amp; tickets to ensure the policies &amp; SOPs are followed by the team members.
 
 
 -Providing training, guidance, and support to team members to enhance their skills and knowledge in reverse operations management.
 
 
 -Collaborating with other departments such as commercial, logistics and program
 
 
 -management teams to streamline processes, resolve issues, and improve overall operational efficiency.
 
 
 -Generating reports and analysis on operations metrics and trends to inform decision making and drive continuous improvement initiatives.
 
 
 -Should be willing to travel to visit sellers as and when required.
 
 
 
 
 
 Qualifications, Experience &amp; Skills:
 
 
 -Should have experience in E-commerce seller support
 
 
 -Bachelor's degree in related field
 
 
 -Ability to report, analyze, and manage day-to-day operations.
 
 
 -Prioritization of tasks, time management and the ability to work independently.
 
 
 -Knowledge in MS office such as Excel, Word &amp; Powerpoint
 
 
 -Knowledge in CRM such as Zoho, Zendesk
 
 
 -Knowledge in SQL will be added advantage
 
 
 -Languages: Arabic &amp; English is mandatory
 
 
 
 
 
 
 Who will excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance. Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work. Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 
</div>

Seller Operations Team Leader

Deliveroo

<div>About Deliveroo
Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace, but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature &amp; Plus businesses.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join, and while we have made great progress, we are just getting started!
Deliveroo Editions
We are on a mission to be the definitive food company. With a dash of hard work, a sprinkle of teamwork, and a whole dollop of creativity, we created &ldquo;Editions,&rdquo; which is our &lsquo;dark kitchens&rsquo; business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho, and Gourmet Burger Company to help further connect them with hungry customers.
Delivery-only kitchens have never been higher profile or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What&rsquo;s even more exciting is that we&rsquo;re expanding our portfolio further.
Great people help to drive our business forward, and we are always looking for more to join our sites. If you don&rsquo;t have the exact experience, that&rsquo;s okay, we&rsquo;d still love to hear from you. Does this sound tasty to you? Take a look at this role and apply below to join the Roo family.
The Role
The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory, and minimising all wastage.
The Site Team Leader must also contribute to a positive and cooperative working
environment for all colleagues, ensuring at all times the tasks they are completing and delegating are done in a safe, legal,l and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively, delivering operational excellence.
What You&rsquo;ll be Doing<ul><li>
Lead through your respective team, working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!</li><li>
Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.</li><li>
Communicate professionally and effectively with our Deliveroo riders.</li><li>
Effectively operate and oversee the dispatch, ensuring the accurate handling of orders to riders and minimising mistakes over peak periods.</li><li>
Ensure all deliveries are handled in line with company expectations and policies.</li><li>
Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.</li><li>
Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment.</li><li>
Maintain good relations to uphold Deliveroo&rsquo;s positive reputation with all external parties. e.g. neighbours, landlords, contractors etc.</li><li>
Complete H&amp;S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts.</li><li>
Supervise accurate timekeeping, ensuring team members appropriately record their shifts, take breaks as per policy, and adhere to working time directive requirements.</li></ul>
Requirements<ul><li>
Previous experience in a similar environment is preferred, but not essential</li><li>
Strong hands-on mentality and oriented</li><li>
Comfortable working in a fast-paced environment</li><li>
Proven track record of consistently hitting KPI targets</li><li>
Demonstrated leadership and experience in training other associates</li><li>
Ability to run shifts on their own</li><li>
Contribute to a positive working environment</li><li>
Good communication skills and a good proficiency in both written and spoken English</li></ul>
Workplace &amp; Benefits 
 
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. 
 
Diversity 
 
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don&rsquo;t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

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