operations manager coordinator

No.1 Yacht

About the Company:No.1 Luxury Yacht is a Dubai-based luxury yacht charter company providing premium yacht rental, private cruise, and hospitality experiences.About the Job:<ul><li>Coordinate guest bookings, confirmations, and customer requests.</li><li>Act as the primary point of contact for guests before, during, and after their yacht experience.</li><li>Support daily operational activities, scheduling, and logistics coordination.</li><li>Liaise with captains, crew, and service providers to ensure smooth operations.</li><li>Maintain operational records, reports, and customer information.</li></ul>About You:<ul><li>Minimum 3 years of experience in yacht operations preferred, but open to other industries with fast paced coordination and high level of service and guest experience is expected, such as - hospitality, tourism, etc.</li><li>Fluent in English and Hindi, other languages are an added advantage.</li><li>Strong communication and coordination skills.</li><li>Valid UAE driving license is mandatory.</li><li>Customer-focused with excellent problem-solving abilities.</li></ul>Benefits:<ul><li>Company-sponsored visa.</li><li>Flexibility: Be available for varied working hours, including weekends and holidays, based on client bookings.</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Operations: 3 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>License/Certification:<ul><li>UAE drivers license (Required)</li></ul>

Operations Coordinator

Puig

<div><div>Brand
<div>Byredo
</div><div>City
<div>Dubai
</div></div><div>Work area
<div>Retail
</div></div><div>Job type
<div>Permanent</div></div></div><div> 
</div><div></div><div><div><div><div><div><div><h2 class="jobSectionHeader">The Opportunity</h2>
</div><div>Reporting to the Middle East Brand Director Niche &amp; Wellness, the Retail Manager &ndash; Byredo is responsible for the overall management of the retail business with full accountability for driving both commercial performance and brand value through retail and wholesale doors across the UAE. In addition this role is also responsible for supporting our market partners in the region. Key to the role is to ensure delivery of sales, profitability, KPI goals and business objectives. The retail manager is a brand ambassador and leader of their teams and should uphold and champion our values. The Retail Manager is accountable for leading their teams in delivering exceptional and consistent customer experience in line with the brand service and proposition, while actively contributing to business strategy, identifying growth opportunities and influencing key drivers such as flagship performance, clientelling and retail experience evolution.
</div></div><div><div><h2 class="jobSectionHeader">What you'll get to do</h2> 
</div><div><div>Sales Generation
<ul><li>Analyze sales reports and data to determine business needs and set forward-looking, opportunity-driven strategies.</li>
<li>Set individual sales and business objectives aligned with each store&rsquo;s needs and goals.</li>
<li>Ensure teams maintain constant client communication through clienteling and CRM, actively building a quality, segmented database to increase sales, loyalty and long-term client value.</li>
<li>Collaborate with Marketing to deliver market-relevant initiatives that drive traffic, conversion and engagement.</li>
<li>Stay up to date on market trends and competitor activity, sharing insights with teams.</li>
<li>Identify and lead business opportunities beyond day-to-day operations to support sustained regional growth.</li>
</ul>Strategic Leadership &amp; Business Development
<ul><li>Drive retail as a strategic pillar of brand development, aligning commercial performance with brand positioning.</li>
<li>Contribute to business planning and decision-making using insights from performance, client behavior and market dynamics.</li>
<li>Identify opportunities to expand across existing stores, new locations and formats.</li>
<li>Shape the evolution of clienteling, CRM, retail experience and flagship positioning across the region.</li>
<li>Provide clear, structured insights and recommendations to support strategic decisions.</li>
</ul>Profitability
<ul><li>Manage and control profitability across stores and region, ensuring gross margin and EBITDA targets are met while identifying opportunities to optimize performance and cost base.</li>
</ul>Customer Service
<ul><li>Lead the delivery of a best-in-class luxury client experience, ensuring differentiation and emotional engagement.</li>
<li>Lead by example with an active presence on the sales floor.</li>
<li>Ensure flagship stores act as benchmark environments for service excellence across the network.</li>
<li>Maintain consistently elevated service standards, including fragrance profiling, evolving with client expectations and brand positioning.</li>
<li>Empower teams to make customer-focused decisions aligned with company values.</li>
</ul>People Management
<ul><li>Build and develop high-performing teams with strong Store Manager leadership.</li>
<li>Develop future leaders to ensure a sustainable succession pipeline.</li>
<li>Drive a performance culture based on clear expectations, accountability and continuous development.</li>
<li>Manage HR issues effectively in line with policies, partnering with HR and the Regional Brand Director as needed.</li>
<li>Conduct performance reviews to identify strengths and development needs.</li>
</ul>Merchandising &amp; Visual Standards
<ul><li>Implement and maintain merchandising and visual guidelines to the highest standards.</li>
<li>Ensure displays, windows and presentation align with campaign guidelines, supporting brand storytelling and client experience.</li>
<li>Partner with In-store, VM teams and Store Managers to ensure appropriate assortment and communicate inventory needs.</li>
<li>Identify and communicate product concerns in a timely manner.</li>
</ul>Operations
<ul><li>Ensure all operational standards are maintained at all times in line with company policies and procedures.</li>
<li>Oversee key operational areas including stock management, scheduling, loss prevention and store compliance, ensuring efficiency, accuracy and minimal disruption to commercial performance.</li>
<li>Act as a coordinator between store network and back-office for smooth execution of activities.</li>
</ul></div></div></div><div><div><h2 class="jobSectionHeader">We'd love to meet you if you have</h2>
</div><div><ul><li>Experience within the luxury retail sector.</li>
<li>Previous experience as a Retail/Area Manager leading a team in a multi-site store environment.</li>
<li>Proven ability to combine strong operational execution with strategic thinking and business impact.</li>
<li>Commerciality and proven history of driving sales and maintaining profitability.</li>
<li>The ability to create and maintain a luxury service experience.</li>
<li>Good people skills with emphasis on leading and building teams and fostering cross functional relationships.</li>
<li>Proactive with a strong sense of autonomy.</li>
<li>Ability to lead and drive performance across a multi-site network with strong remote management capability.</li>
<li>Comfortable navigating ambiguity with a flexible and agile approach.</li> 
</ul>We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
</div></div><div><div><h2 class="jobSectionHeader">A few things you'll love about us</h2>
</div><ul><li>An entrepreneurial, creative and welcoming work culture</li>
<li>A range of learning and development opportunities</li>
<li>An international company with plenty of opportunities to grow</li>
<li>A competitive compensation &amp; benefits package</li>
</ul></div></div></div><div>Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.</div></div></div></div>

Byredo Retail Manager

Bismi Group

We are seeking a highly organized and proactive Admin Coordinator to manage various administrative operations efficiently. The ideal candidate will be responsible for handling office coordination, employee support, supplier/vendor interactions, and insurance management across multiple locations.Key Responsibilities:<ul><li>Meeting &amp; Communication Management: Schedule and coordinate meetings, handle calls, and maintain professional correspondence.</li><li>Administrative Oversight: Manage office supplies, records, and overall office operations.</li><li>Finance &amp; Vendor Coordination: Oversee cheque disbursement, vendor credit applications, and supplier queries.</li><li>Employee &amp; Insurance Support: Track attendance, manage employee medical and workman compensation insurance, and assist with claims.</li><li>Operational &amp; Facility Management: Handle property insurance, laborer supplies, stationery, and contractor risk insurance.</li><li>Compliance &amp; Document Management: Ensure timely renewals of trade licenses, TRN, and other essential documents.</li><li>Office Coordination: Supervise office support staff, manage uniform distribution, and oversee visitor management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience in administration or a related field.</li><li>2+ years of experience in an administrative or coordination role.</li><li>Strong communication and organizational skills.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>If you have the skills and experience to manage administrative operations efficiently, we encourage you to apply!Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthLanguage:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Administrative Assistant/Receptionist

Alta facilities management services LLC

Office Coordinator ( Femail ) Dubai Real Estate Job SummaryWe are seeking a proactive, organized, and customer-focused Office Coordinator to support the daily operations of our Dubai real estate brokerage. The ideal candidate will ensure smooth office administration, coordinate with agents and management, maintain accurate records, and provide excellent client service.In addition to administrative responsibilities, this role will involve telecalling prospective and existing clients, following up on property inquiries, scheduling appointments, and supporting the sales team with lead management and CRM updates.Objectives of the Role● Ensure the smooth day-to-day operation of the office.● Provide administrative support to the sales and management teams.● Maintain organized records, documents, and client databases.● Serve as the first point of contact for office visitors and incoming calls.● Support lead generation by making outbound calls to prospective clients and following up on inquiries.● Deliver a professional and welcoming experience to clients, developers, and business partners.Key ResponsibilitiesOffice Administration● Manage daily office operations and ensure a well-organized work environment.● Coordinate meetings, appointments, and conference room bookings.● Maintain office supplies and coordinate maintenance requirements.● Handle incoming and outgoing correspondence, courier services, and office documentation.● Prepare reports, presentations, and other administrative documents as required.Client &amp; Reception Management● Welcome clients, investors, and business partners visiting the office.● Answer incoming phone calls and emails professionally and direct inquiries to the appropriate team members.● Coordinate client meetings with property consultants.● Maintain a high standard of customer service at all times.CRM &amp; Documentation● Maintain and update client records in the CRM system.● Upload and organize property listings and related documentation.● Assist with transaction files and compliance documentation.● Prepare contracts, forms, and administrative paperwork when required.Telecalling &amp; Lead Follow-Up● Make outbound calls to prospective buyers, sellers, landlords, and tenants.● Follow up on leads generated through property portals, social media, and marketing campaigns.● Qualify leads by understanding client requirements and updating CRM records.● Schedule meetings and property viewings for the sales team.● Conduct follow-up calls with existing clients to maintain relationships and gather feedback.● Support lead reactivation campaigns by contacting previous inquiries and inactive clients.Sales Support● Coordinate with property consultants regarding appointments and client requirements.● Assist in preparing property brochures, presentations, and marketing materials.● Liaise with developers, property owners, and service providers as required.● Support the team during project launches, exhibitions, and promotional events.Reporting● Prepare daily and weekly reports on office activities, lead follow-ups, and telecalling performance.● Maintain records of appointments, inquiries, and client interactions.● Assist management with operational reporting and administrative tasks.Skills &amp; Qualifications● Bachelor's degree or diploma in Business Administration, Management, or a related field.● 2&ndash;4 years of experience in office administration, customer service, or coordination.● Previous experience in the Dubai real estate industry is preferred.● Excellent verbal and written communication skills in English (additional languages are an advantage).● Strong organizational and multitasking abilities.● Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).● Experience using CRM systems and property management software is an advantage.● Professional telephone etiquette with confidence in making outbound calls.● Strong interpersonal skills and a customer-focused approach.● Ability to work in a fast-paced sales environment with attention to detail.Preferred Qualifications● Experience with Dubai real estate brokerages or property developers.● Familiarity with Property Finder, Bayut, Dubizzle, and other UAE property portals.● Knowledge of Dubai real estate documentation and sales processes.● Experience in telecalling, lead generation, customer support, or appointment setting.● Ability to communicate with international clients and investors.● Basic knowledge of digital marketing and social media platforms is an added advantage.Key Performance Indicators (KPIs)● Accuracy and timeliness of administrative tasks.● Office operational efficiency.● Number of outbound calls made per day.● Lead follow-up response time.● Qualified appointments scheduled for the sales team.● CRM data accuracy and timely updates.● Client satisfaction and responsiveness.● Successful coordination of meetings, events, and office operations.● Support provided to the sales team in achieving business targets.Why Join Us● Opportunity to work with a growing and dynamic Dubai real estate brokerage.● Collaborative and professional work environment.● Career growth opportunities within operations and sales support.● Exposure to Dubai's luxury, off-plan, and secondary property markets.● Performance-based incentives linked to telecalling, lead management, and operational excellence.Pay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Office Coordinator

McDermott International, Ltd

<div>
 
 Job Description
 
 
 
 
 Job Overview:
 
 
 
 The Senior Construction Support Engineer is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Construction Support (Eng) -related problems and will work independently with minimal guidance. The Senior Construction Support Engineer may be responsible for leading functional teams or projects and is regarded as a specialist in Construction Support (Eng). As such, they must have in-depth expertise in Construction Support (Eng) as well as broad knowledge of the Construction Support (Eng) discipline within the Engineering function.
 
 
 
 Responsibilities
 
 
 
 
 Key Tasks and Responsibilities:
 
 
 
 <ul>
 <li>
 Perform conceptual, FEED, Studies, and detailed analyses and design as per design basis, project specifications, design codes, and standards
 </li>
 <li>
 Direct Engineering team as a Project Coordinator on small projects
 </li>
 <li>
 Apply knowledge and skills to a wide range of standard and nonstandard situations
 </li>
 <li>
 Prepare clear and accurate detailed design calculations and analyses including design reports and procedures
 </li>
 <li>
 Manage own time to meet agreed deadlines and budgets and develop plans for short-term work activities in own area
 </li>
 <li>
 Clearly communicate and explain complex issues and work to establish understanding
 </li>
 <li>
 Be fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements; including identifying concerns as early as practicable and taking appropriate initiatives to address the issues
 </li>
 <li>
 Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates Provide similar support for Variation Orders
 </li>
 <li>
 Interface with all disciplines to develop clash-free designs
 </li>
 <li>
 Interface with other departments to obtain input for discipline designs and drawings
 </li>
 <li>
 Maintain close cooperation with other engineering disciplines, Planning, Fabrication, Marine, and Project Management Teams, as required
 </li>
 <li>
 Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to Discipline Lead Engineer and Discipline Manager
 </li>
 <li>
 Assist in the preparation of estimates for bid proposals, including technical query reviews, execution statements, and manhour estimates
 </li>
 <li>
 Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements
 </li>
 <li>
 Prepare Discipline engineering design basis, philosophies, and technical specifications, as required
 </li>
 <li>
 Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity
 </li>
 <li>
 Attend project review meetings, vendor meetings, engineering meetings, and offshore site surveys, as required
 </li>
 <li>
 Provide technical direction and review of Designers producing products related to Construction/Installation Support Engineering
 </li>
 <li>
 Prepare and review design reports and procedures
 </li>
 <li>
 Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables
 </li>
 <li>
 When assigned, assist procurement personnel in producing Discipline equipment, materials, and services; ensuring that work produced complies with customer objectives and procedures Procurement assistance includes preparing and reviewing requisitions, evaluating technical quotations and preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by Discipline Lead Engineer
 </li>
 <li>
 Check engineering performed by others within the Discipline
 </li>
 <li>
 Perform design verification through single-discipline check/inter-discipline check (IDC)
 </li>
 <li>
 Provide technical support to all fabrication queries, including identifying defect/rectification requirements
 </li>
 <li>
 Keep the Lead engineer apprised of all activities and concerns, technical, budgetary, and manpower related
 </li>
 <li>
 Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity
 </li>
 <li>
 Participate in internal, Customer, and third-party technical audits on engineering deliverables and vendor documents
 </li>
 <li>
 Assist Lead engineer with responses to Customers and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval
 </li>
 <li>
 Capture lessons learned and enter into MDR&rsquo;s Lessons Learned system
 </li>
 <li>
 Act as a resource for colleagues with less experience
 </li>
 <li>
 Guide less experienced engineers on MDR and Discipline procedures, standards, worksheets, design calculations, software, requisitions, technical bid evaluations, technical queries, etc.
 </li>
 <li>
 Be aware of costs related to own work and of the discipline
 </li>
 <li>
 In FabCSE, perform/review designs, analyses, evaluations, calculations, and procedures such as:
 </li>
 <ul>
 <li>
 Erection sequences for jackets, topsides, and other structures
 </li>
 <li>
 Loadout procedures and guidance during the operations
 </li>
 <li>
 Construction lift analyses and procedures for activities such as floatover, stackings roll-ups, etc.
 </li>
 <li>
 Weighing procedures
 </li>
 <li>
 Design and detailing of miscellaneous fabrication yard items
 </li>
 <li>
 Crane arrangements and rigging arrangements
 </li>
 <li>
 Trailer arrangements/operations, including drawings and procedures
 </li>
 </ul>
 <li>
 Assist the Lead Engineer in coordinating critical operations pre-activity meetings and attend yard critical operations
 </li>
 <li>
 Additional skills (preferred, not mandatory) - perform/review Pipeline Installation Engineering designs, analyses, evaluations, calculations, and procedures for transportation and installation:
 </li>
 <ul>
 <li>
 Submarine pipelines
 </li>
 <li>
 Risers
 </li>
 <li>
 Spools
 </li>
 <li>
 PLETS and manifolds
 </li>
 <li>
 Cables
 
 </li>
 </ul>
 </ul>
 Reports to:
 
 
 Functional: Discipline Lead Engineer
 
 
 Liaise With: All Engineering disciplines, Fabrication Group, Safety Dept, Document Control, Procurement Group, Project
 
 
 Management Team, Subcontractors and Vendors, and Customers.
 
 
 Supervises: Engineers
 
 
 
 Qualifications
 
 
 
 
 Essential Qualifications and Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Naval Architecture, Civil / Structural / Mechanical Engineering (Master&rsquo;s degree preferred)
 </li>
 <li>
 8-15 years of experience in oil and gas with a major contractor or consultant predominantly performing construction and installation design
 </li>
 <li>
 Strong working knowledge of many design techniques and analysis methods, and detailed knowledge of the content and application of standards codes and guidelines as applicable for onshore and offshore construction
 </li>
 <li>
 Preferably Registered Professional Engineer or member of a professional engineering society
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 
 
 For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
 
 
</div>

Senior Construction Support Engineer

Deluxe Holiday Homes

<div>Role description:
The Warehouse Supervisor owns the operational integrity of Warehouse 45 and Warehouse 47 and Fujairah warehouse. This means three things: every item that enters and exits the warehouse is documented and traceable; the Inflow system accurately reflects physical reality at all times; and the Head of Operations receives reliable, independent weekly visibility into warehouse performance without needing to chase information from other departments. 
 
Key Responsibilities:<ul><li> 
INFLOW/ERP SYSTEM OWNERSHIP</li></ul>
The Supervisor is personally accountable for the accuracy of every figure in Inflow. Inaccurate data is a management failure, not a system issue.<ul><li>Review Inflow every morning by 09:00. Check for: negative stock entries (investigate and correct within 24 hours), items without a corresponding GRN, unconfirmed dispatches from the previous day.</li><li>Approve all Inflow quantity adjustments. No figure changes in the system without the Supervisor's documented approval and a stated reason. Verbal approvals do not count.</li><li>Ensure every goods receipt in Inflow is backed by a signed physical GRN. The Inflow quantity must match the GRN quantity - not the supplier invoice, not the PO quantity.</li><li>Ensure every item dispatched has an Inflow invoice or issue record created before it leaves the warehouse. No exceptions for any order size, any urgency level, or any requestor.</li><li>Lead the monthly physical stock count of all 294 SKUs or more on the last Saturday of each month. Compare results to Inflow. Variances above 2% per SKU trigger a written root cause investigation submitted to the Head of Operations by the following Monday.</li></ul>
2. STOCK CONTROL AND REPLENISHMENT
The Supervisor is responsible for ensuring no HK consumable, cleaning chemical, or maintenance part runs out. All onboarding items should be stocked as per the requirements and the number of upcoming onboarding. A stockout is a preventable management failure.<ul><li>Set Reorder Points (ROP) for all stock categories within 30 days of joining. The formula is: ROP = (Average Daily Usage x Supplier Lead Time in Days) + Safety Stock. All ROPs documented in the Reorder Tracker (WH-TRK-002).</li><li>Review the reorder tracker daily at 10:30. Any item at or below its ROP results in a purchase request raised and sent for approval the same day. Items are never left below ROP without a documented action.</li><li>Raise purchase orders in Inflow for all approved procurement. Monitor expected delivery dates actively. If a delivery is late by more than 2 days, follow up with the supplier directly - do not wait for the item to become a stockout.</li><li>Maintain an approved supplier register with contact details, service categories, last order dates, and agreed rate cards.</li><li>Ensure bulk consumables (soap, shampoo, bath gel, professional cleaning products) maintain a minimum 30-day supply at all times.</li></ul>
3. GOODS RECEIVED NOTE (GRN) PROCESS GOVERNANCE
The GRN process is the single most important control in the warehouse. The Supervisor is responsible for ensuring every delivery is processed correctly.<ul><li>Every supplier delivery is physically counted item by item before any Inflow entry is made. The Shift Leader executes the count. The Supervisor reviews a sample of GRNs daily and the full GRN file each morning.</li><li>GRN forms are signed by both the Shift Leader and the supplier representative. Any delivery where the supplier cannot or will not sign a GRN is refused or held until documentation is provided.</li><li>Short deliveries are logged on the GRN, the Supervisor is notified, and the supplier is chased within 24 hours for the balance or a credit note.</li><li>Over deliveries are not accepted into Inflow until the Supervisor has approved. Excess is held separately or returned to the supplier.</li><li>Damaged goods received are photographed before any item is moved, noted on the GRN, and a supplier claim is raised within 48 hours.</li><li>Monthly GRN compliance audit: count of signed GRNs compared to count of Inflow goods receipts for the period. Any receipt without a matching GRN is a compliance failure and is investigated within 24 hours.</li></ul>
4. DELIVERY OPERATIONS
The warehouse dispatches 80 to 110 deliveries per week across Dubai and UAE. Every delivery must be accurate, timely, and confirmed.<ul><li>Review the daily dispatch tracker (WH-TRK-001) every morning. Any delivery unconfirmed from the previous day is personally investigated before 10:00.PMS to be updated accordingly and the support team kept in loop.</li><li>Enforce delivery priority standards: emergency guest delivery within 30 minutes of request; same-day HK delivery within 2 hours; scheduled morning delivery pick completed by 07:00; scheduled evening delivery pick completed by 16:00; ONB property delivery staged 24 hours before activation.</li><li>Enforce the delivery confirmation standard: the driver sends a photo of delivered items at the property within 5 minutes of delivery. The Shift Leader logs confirmation in the dispatch tracker. No delivery is marked complete without this evidence.</li><li>Coordinate with the ONB coordinator for upcoming property activations. ONB items are staged and ready 24 hours before each activation date without exception.</li><li>Track monthly delivery confirmation rate. Baseline June 2026: 79 to 87%. Target within 90 days: 95%.</li></ul>
5. TEAM MANAGEMENT
The Supervisor manages two Shift Leaders (one fixed morning, one fixed evening) and three Warehouse Team Members.<ul><li>Shift Leader A owns the morning shift (07:30 to 16:30) permanently. Shift Leader B owns the evening shift (14:30 to 23:30) permanently. Days off rotate within each shift. Shift ownership does not rotate. The Supervisor sets and publishes the roster.</li><li>Conduct a weekly 1-on-1 with each Shift Leader - 20 minutes, structured. Cover: last week's delivery accuracy, GRN compliance, handover log quality, and any open team or stock issues. Brief written note kept after each session.</li><li>Review Shift Leader KPI scores monthly and provide written feedback. Performance issues follow a documented process: verbal coaching first, written note second, formal warning third. Each step is documented and the Head of Operations is informed on the same day a formal step is taken.</li><li>Ensure every Team Member has a clear understanding of their picking assignment, their assigned rack section, and their GRN counting responsibilities. All new team members complete SOP training within 5 working days of joining.</li><li>Approve leave requests with minimum 5 working days notice for planned leave. Unplanned leave must be communicated to the Supervisor directly by phone call - a WhatsApp message is not sufficient notification.</li></ul>
6. SHIFT HANDOVER MANAGEMENT
The Supervisor ensures no operational information is lost between shifts.<ul><li>The 14:30 to 16:30 overlap between shifts is the daily handover window. The morning Shift Leader briefs the evening Shift Leader on: pending deliveries, any GRN discrepancies from the day, stockouts flagged, and any unresolved issues.</li><li>A physical handover log is completed at every shift transition. The incoming Shift Leader signs to acknowledge receipt. The Supervisor reviews this log every morning as the first task of the day.</li><li>The evening Shift Leader prepares and posts the next day's delivery schedule for drivers by 23:00 each night. On nights with no evening Shift Leader on duty, the morning Shift Leader completes this remotely before 23:00. This is a non-negotiable operational responsibility regardless of shift.</li><li>At 23:00 each night, the evening Shift Leader sends a handover message to GRO listing any open deliveries or issues from the evening that require morning follow-up.</li></ul>
7. RETURNS, DAMAGES AND CLAIMS
Every returned or damaged item is processed within 24 hours of arrival. Nothing sits in an unresolved state.<ul><li>Returns are triaged on arrival into three categories: good condition (returned to shelf via Inflow receipt), repairable (staged in repair area and vendor arranged), or write-off (held for Supervisor approval before any Inflow adjustment).</li><li>Write-offs require the Supervisor's signature. Items above AED 500 require the Head of Operations to be informed before the Inflow adjustment is made.</li><li>Appliance repair decisions are made by the Supervisor in consultation with the Maintenance Manager for technical items. Every appliance sent for repair is logged: item, serial number if available, property it came from, vendor, quoted cost, expected return, actual return, final cost.</li><li>Supplier claims for damaged deliveries are raised within 48 hours of receipt. The GRN photograph is the primary evidence. Monthly write-off summary submitted to Head of Operations: total units, total value, root cause breakdown.</li></ul>
8. REPORTING
The Supervisor provides the Head of Operations with independent, reliable visibility into warehouse performance.<ul><li>Weekly report submitted every Friday by 17:00. Sent directly to the Head of Operations. Not routed through the Maintenance Manager, HK Manager, or any other department head. Contents: total deliveries completed and confirmation rate, GRNs processed, stockout count and items affected, Inflow discrepancies found and corrected, team attendance, pending purchase orders and their status, open supplier claims.</li><li>Monthly stock count report submitted by the Monday after the count. Contents: all 294 SKUs counted, variances found, adjustments made with documented reasons, root causes identified, process improvements recommended.</li><li>Same-day escalation (call, not message) to Head of Operations for: any HK consumable or critical cleaning chemical stockout, any negative Inflow entry discovered, any team member conduct issue requiring formal action, any delivery failure that affects a guest-occupied property.</li><li>Be in close coordination with the finance team and ensure timely audits are in place. At least once a month an audit is mandatory.</li></ul>
Weekly non-negotiable responsibilities:<ul><li>Monday: Review weekend GRN files and dispatch tracker. Brief week priorities to both Shift Leaders.</li><li>Thursday: Oversee weekly spot check of 20 fast-moving items. Review results before Friday.</li><li>Friday: Submit weekly performance report to Head of Operations by 17:00 without exception.</li><li>Last Saturday of each month: Lead the full physical stock count of all 294 SKUs.</li></ul> 
Requirements: 
<ul><li>
Minimum 3 years in a warehouse supervisory or senior team leader role in the UAE. Must have managed a team of 4 or more. Must have worked with a WMS or inventory management system such as Inflow, Oracle WMS, SAP, or equivalent. Experience in a high-volume daily dispatch operation is strongly preferred. A driver's license is a plus.</li><li>
Hospitality, property management, facility management, or FMCG distribution. Candidates with warehouse supervisory experience in serviced apartment operation, or short-term rental company are particularly well suited to the specific demands of this role.</li><li>
Diploma or degree in logistics, supply chain management, or business administration preferred. Relevant experience will be considered in place of formal qualification for candidates with a strong track record.</li>
Proficient in Inflow or equivalent WMS. Comfortable building and reading reports in Microsoft Excel or Google Sheets <li>- not just data entry. Familiarity with a property management system is an advantage.</li>
English <li>- professional written and verbal proficiency required. All reports to the Head of Operations are in English.</li>
The following are non-negotiable personal characteristics for this role: Detail-oriented - Inflow/ERP accuracy is the primary accountability of this role. Careless data entry is not acceptable. Proactive - problems are flagged on the same day they are identified, not in the weekly report. You do not sit on bad news. Process-driven - you follow the SOPs and you make your team follow them. You do not create workarounds that circumvent the control system. Direct - you give clear written instructions and clear written feedback. Verbal conversations without follow-up documentation do not count as managed accountability. Floor-present <li>- you walk the warehouse every day. You know what is on every rack and in every corner.</li><li>
Must be willing to work on the warehouse floor for the first 30 days before moving to full supervisory mode. A supervisor who manages a warehouse they do not understand cannot improve it.</li></ul></div>

Warehouse Supervisor

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.
As a Resource Planning Coordinator, you will provide comprehensive support to the Global Connect Resource Planning Officers and Resource Planning Manager by collating and analysing information in order to produce timely reports and recommendations on changes in customer interaction arrival patterns, volume forecasts discrepancies and staff occupancy levels. Actively manage the day-to-day real time operational requests from our Global Contact Centre customers and proactively provide solutions and recommendations to ensure that revenue and service quality levels are achieved.
In this role, you will:
<ul><li>Coordinate with Contact Centre Teams across the network in order to prepare reports to investigate specific business areas and trends. Investigate spurious service level results, report on reasons for the result and provide recommendations to avoid in the future.
</li><li>Highlight trends on manpower related items such as staff adherence to schedule, occupancy, attendance, sickness, late, absence, overtime, lieu time, leave, and provide these to local Contact Centre Managers so that any issues may be addressed in a timely manner.
</li><li>Independently gather and present accurate data on the number and type of leavers across the contact centre network and based on the results recommend to the Resource Planning Officers which upskill trainings need to take place and which language speakers need to be recruited.
</li><li>Create and maintain agent skill profile records. Regularly audit the agent skill records to validate they are correct, ensuring calls are routed to the right skilled agents. Make and record changes to the profiles when request notifications are received.
</li><li>Maintain and audit agent sales and other performance metric targets within the system to ensure that the global contact centre agents are being correctly scored and evaluated in their individual performance
</li><li>Effectively manage real-time operations by supporting our contact centre customers and the Resource Planning Officers by dealing with all mailbox queries, MS teams message requests and diligently ensuring that break management is taken care off across all of our Contact Centres.
</li><li>During schedule build periods proactively support the Resource Planning Officers as directed to ensure that they are supported and that published deadlines are met.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>4+ yrs resource planning experience preferably within a contact centre with experience working with Genesys Contact Centre software.
</li><li>Working knowledge of contact centre procedures and methodology.
</li><li>Strong analytical ability and diagnostic and problem-solving skills.
</li><li>Ability to communicate and negotiate effectively at all levels.
</li><li>PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
</li><li>Advanced level Excel skills
</li><li>Advanced Power BI skills
</li><li>Genesys experience is essential
</li></ul></div>Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Resource Planning Coordinator

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