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operations manager

Agthia

<div>
 
 Description
 
 
 
 We are seeking a highly skilled and experienced Operations Manager to oversee our premium brands operations in Kuwait. This full-time position requires a candidate with at least 10 years of experience in the hospitality industry with hands on experience in fine dining operations. The successful candidate will be responsible for ensuring efficient multi-restaurants operations, leading a dedicated team, and maintaining a positive dining atmosphere while meeting financial goals and upholding food safety and compliance standards.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage daily operations of multi restaurants to ensure efficiency and high standards of service.
 </li>
 <li>
 Recruit, train, and develop staff to create a cohesive and skilled team.
 </li>
 <li>
 Monitor financial performance, including budgeting, forecasting, and implementing cost-control measures.
 </li>
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 Maintain a safe and compliant work environment, adhering to health and safety regulations.
 </li>
 <li>
 Resolve conflicts or guest complaints promptly to ensure customer satisfaction.
 </li>
 <li>
 Oversee inventory management, including ordering, stocking, and minimizing waste.
 </li>
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 Implement marketing strategies to promote the restaurant and attract new customers.
 </li>
 <li>
 Conduct regular inspections of the restaurant to maintain cleanliness, quality, and safety standards.
 </li>
 <li>
 manage positive relations with facility managers and vendors.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 10 years of experience in fine dining hospitality industry.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Exceptional customer service skills with a focus on guest satisfaction.
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 Exceptional budgeting and financial management abilities.
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 Effective conflict resolution and crisis management skills.
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 Knowledge of safety compliance regulations within the restaurant industry.
 </li>
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 Excellent communication and interpersonal skills.
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 Performance-focused with mindset to develop others and manage their daily progress on the field
 </li>
 </ul>
</div>

Operations Manager

Vitateck Medical Equipment Trading LLC

We are seeking a detail-oriented and proactive Operations Manager to oversee and coordinate the company's regulatory compliance, human resources functions, and administrative operations. This multifaceted role requires a high level of organization, discretion, and the ability to manage multiple responsibilities across different departments.Key Responsibilities:1. Regulatory &amp; Compliance:&middot; Monitor and ensure compliance with relevant laws, regulations, and industry standards.&middot; Maintain up-to-date knowledge of regulatory requirements specific to the industry.&middot; Prepare and submit reports to regulatory bodies as required.&middot; Liaise with legal consultants or auditors during inspections or audits.&middot; Maintain company records, licenses, and certifications in compliance with regulations.2. Human Resources:&middot; Coordinate recruitment, onboarding, and offboarding processes.&middot; Maintain employee records, contracts, and HR documentation.&middot; Support employee engagement, training, and development initiatives.&middot; Ensure compliance with labor laws and internal HR policies.&middot; Manage payroll inputs and liaise with payroll providers or finance teams.&middot; Handle employee relations issues confidentially and professionally.3. Administrative Management:&middot; Oversee daily administrative operations, including office supplies, facilities, and vendor management.&middot; Develop and implement office policies and procedures.&middot; Schedule meetings, prepare agendas, and manage internal communications.&middot; Support budgeting and reporting tasks for operations-related expenses.&middot; Act as a point of contact between departments and upper management.Education &amp; Experience:&middot; Bachelor&rsquo;s degree in Business Administration, Human Resources, or a related field.&middot; 3&ndash;5 years of experience in operations, HR, or administrative roles.&middot; Experience with regulatory compliance (industry-specific knowledge is a plus).Skills &amp; Competencies:&middot; Strong understanding of HR practices and labor regulations.&middot; Knowledge of regulatory frameworks relevant to the organization.&middot; Excellent organizational and multitasking abilities.&middot; Strong interpersonal and communication skills.&middot; Proficient in MS Office and HR/administration software tools.&middot; Ability to handle confidential information with integrity.&middot; Problem-solving mindset and ability to work independently.Job Type: Full-time

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 To establish the strategy and direct staff to achieve operational and profit objectives in the market. Direct the resources to maximize operational efficiency.
 
 Job Responsibilities
 <ul>
 <li>
 Manage the business planning process, including the development and implementation of the operating strategy to ensure sales growth and unit development targets are achieved
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 Achieve profit objectives by leading / directing subordinates to attain targets in their assigned areas. Provide input on annual capital expense planning and execute accordingly
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 <li>
 Achieve sales objectives by leading / directing the teams to attain targets in their assigned areas.Direct implementation of area marketing plans. Monitor and react to market conditions to maximize sales and profits and minimize competitor intrusion
 </li>
 <li>
 Drive profitability by focusing on top line sales and other P&amp;L items such as food cost, labour cost, utility cost, etc.
 </li>
 <li>
 Ensure total customer satisfaction by adherence to all Wendy&rsquo;s Company operating standards, procedures and systems
 </li>
 <li>
 Ensure all food safety procedures are executed to company policies and local health / sanitation regulations; take corrective action as appropriate.Safeguard the cash and physical assets
 </li>
 <li>
 Manage customer complaints / feedback in coordination with person-in charge in regards to the type of complaints/feedback
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 <li>
 Manage the effective development and utilization of operations team to maximize their contribution and future career growth.Achieves manpower and turnover goals. Assures development of teams in coordination with HR through effective training and performance management systems
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 Will be responsible for Driving Succession Planning in coordination with HR &amp; Training
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 <li>
 Coaching and mentoring restaurant management team so that they are focused on delivering desired results
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 10+ years&rsquo; experience in restaurant management, including experience in overseeing multi-location operations; or equivalent combination of education and experience
 </li>
 <li>
 Thorough knowledge of restaurant operations, local market business practices, local laws and regulations, marketing, training, human resources effectively within the franchise organization
 </li>
 </ul>
 Education Bachelor&rsquo;s Degree in Restaurant Management
</div>

Confidential

<div>
 
 Are you passionate? Ambitious and looking forward for working in a GIANT F&amp;B company in Kuwait?
 
 
 
 
 
 If you are and having a diversified casual &amp; fine dining experience, please ensure you meet the following prior to applying:
 
 
 
 
 <ul>
 <li>
 Planning ahead for the business continuous growth and exceed the breakeven points to unlimited possible destinations.
 </li>
 <li>
 Understand the F&amp;B business in details specially when it comes to new openings, P&amp;L, budgets control and thinking out of the box.
 </li>
 <li>
 Double the top line and triple the bottom line in the short &amp; long term.
 </li>
 <li>
 Plan for manpower efficiently and ensure each area of operations has the correct and suitable sufficient staff.
 </li>
 <li>
 Managing people effectively and ensure evaluate their performance ongoing basis.
 </li>
 <li>
 Manage projects and meet deadlines in coordination with all related departments.
 </li>
 <li>
 Recommend and implement improvements and related decisions for the operations.
 </li>
 <li>
 Keep an eye on market benchmark vs similar competitors of F&amp;B.
 </li>
 <li>
 Should possess more than 8 years in managing operations.
 </li>
 <li>
 AND more related&hellip;
 </li>
 </ul>
 
 
</div>

Operations Manager-CDR

Talent21

The Role
 Job Purpose The Health Club Operations Manager will oversee the daily operations of the hotel’s health club and spa facilities, ensuring exceptional guest experiences, smooth operational efficiency, and achievement of revenue targets. This role requires strong leadership, a customer-focused mindset, and an in-depth understanding of fitness, wellness, and spa operations in a luxury hospitality setting. A little taste of your day-to-day: - Managing the overall operations of the Health Club, Spa, and recreational facilities including pool, gym, and wellness areas. - Leading, training, and motivating a diverse team of fitness instructors, therapists, lifeguards, and reception staff to deliver high standards of service. - Ensuring all facilities are clean, safe, and well-maintained, complying with health and safety regulations. - Developing and implementing membership programs, wellness promotions, and packages to increase revenue and guest loyalty. - Monitoring guest feedback and resolving service issues to maintain a world-class guest experience. - Coordinating with Sales & Marketing to promote health club facilities and special offers. - Managing departmental budgets, expense control, and financial performance to meet revenue goals. - Building and maintaining strong relationships with hotel guests, members, and local partners. - Regularly analyzing usage trends and market demands to optimize service offerings and pricing. - Representing the hotel at health, wellness, and lifestyle events in the local community.
 
Requirements
 <ul>
<li>Candidate must be based in Kuwait with strong market knowledge and networks. - Bachelor’s degree in Hospitality, Sports Science, Fitness Management, or a related field. - Minimum 5 years of experience in health club, spa, or fitness center operations, preferably in luxury hotels or resorts. - Proven track record of managing teams, memberships, and revenue-driven wellness programs. - Strong leadership, organizational, and customer service skills. - Knowledge of health, fitness, spa, and wellness trends. - Strong financial acumen with experience in budgeting and cost control. - Fluency in English required; Arabic is an advantage. - Certification in fitness, lifeguarding, or first aid is a plus. - Ability to work flexible hours, including weekends and holidays, to meet business needs. What you can expect from us: - A supportive environment with opportunities for professional growth within IHG. - Competitive salary, attractive incentives, and full benefits package. - Access to global training programs and career development pathways. - The chance to lead and shape a premium wellness experience for guests and members.</li>
</ul>
About the company
 talent21 was founded in 2010 with a distinguishing vision intended to enable the achievement of the following objectives: - Creating value for our clients by placing their interests first. Assist our clients in acquiring leadership talent through: - Outstanding research capabilities and access to global talent pool. - Thorough assessment methodology. - In depth reference checking. - Critical contribution to successful completion of the search by facilitating the final negotiations. - Contribute to a potential candidates career development by always considering his/her personal interest when assessing his/her suitability for any given position. talent21 International is one of the leading executive search organizations in the world. Headquartered in India, we have representation in The Americas, Asia Pacific, Europe, Middle East and China. Our global presence allows us to service companies around the world - covering all the major industry sectors.

Health Club Operations Manager

Luscious Catering

<ul><li>About the Role</li></ul>We are seeking an experienced Operations Manager to oversee the daily operations of our delivery company. The ideal candidate will ensure smooth logistics, efficient delivery processes, and effective team management to achieve high customer satisfaction and operational excellence.<ul><li>Key Responsibilities</li></ul>Oversee daily operations of delivery services, including route planning, scheduling, and fleet management.Supervise drivers, dispatchers, and support staff to ensure smooth workflow.Monitor delivery performance, ensuring timely and accurate order fulfillment.Implement cost- effective strategies to optimize resources and reduce operational expenses.Maintain strong relationships with clients, ensuring high standards of service and customer satisfaction.Ensure compliance with company policies, safety standards, and local regulations.Track KPIs, prepare reports, and provide insights for process improvement.Resolve operational challenges and handle escalated issues promptly.<ul><li>Requirements</li></ul>Proven experience as an Operations Manager, preferably in logistics, courier, or delivery services.Strong leadership and team management skills.Excellent problem- solving and decision- making abilities.Strong knowledge of logistics, fleet management, and route optimization.Proficiency in MS Office and logistics/delivery management software.Ability to work under pressure and meet deadlines.Send you cv on hr@foxdelivery.netWhatsapp 69955199Job Type: Full-time

Operation Manager

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan
 
 
 and measured against Balance Scorecard targets in the 4 main areas:
 
 
 Teams, Sales, Profit, Customer and Restaurant Excellence.
 
 
 
 
 
 
 Scope:
 
 
 
 No. of Restaurants from 10-12 Restaurants.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Planning &amp; Organizing
 
 
 <ul>
 <li>
 Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
 </li>
 <li>
 Sets with the RMs the monthly restaurant business plan and review monthly.
 </li>
 </ul>
 
 
 
 
 
 Sales and Financial Excellence
 
 
 <ul>
 <li>
 Ensures complete and timely execution of corporate &amp; local marketing programs.
 </li>
 <li>
 Monitor competitors&rsquo; activities and coordinate with operation and marketing managers to keep ahead of competition.
 </li>
 <li>
 Keep his RGMs informed of any competitive activity.
 </li>
 <li>
 Support the implementation of the marketing plan.
 </li>
 <li>
 Support new products launch.
 </li>
 <li>
 Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled
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 <li>
 appropriately.
 </li>
 <li>
 Analyze the operations / P&amp;L to determine deviation from standards and coach the concerned RGM to take corrective measures.
 </li>
 <li>
 Monitors the operations effectiveness through the Pace Setter.
 </li>
 <li>
 Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
 </li>
 <li>
 Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager.
 </li>
 <li>
 Approves operating expenditures with guidelines for other controllable and inventory.
 </li>
 <li>
 Ensures that required audits and controls are in place.
 </li>
 </ul>
 
 
 
 
 
 Restaurant Excellence
 
 
 <ul>
 <li>
 Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
 </li>
 <li>
 Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
 </li>
 <li>
 Works with RMs to develop R&amp;R plan and lead the R&amp;R activities in his area.
 </li>
 <li>
 Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback &amp; support.
 </li>
 <li>
 Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned.
 </li>
 <li>
 Ensure understanding and awareness of safe &amp; security procedures.
 </li>
 <li>
 Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
 </li>
 <li>
 Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time.
 </li>
 <li>
 Follow up on the periodic maintenance schedule.
 </li>
 <li>
 Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
 </li>
 <li>
 Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas.
 </li>
 <li>
 Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
 </li>
 <li>
 Coaches and models team involvement in problem solving to improve customer satisfaction.
 </li>
 <li>
 Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
 </li>
 <li>
 Ensure best practices are shared.
 </li>
 </ul>
 
 
 
 
 
 Teamwork
 
 
 <ul>
 <li>
 Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager.
 </li>
 <li>
 Provides input in training needs and training effectiveness.
 </li>
 <li>
 Identifies &amp; develops HIPO&rsquo;s.
 </li>
 <li>
 Enforce and support all training &amp; development plans for all staff under his/her supervision.
 </li>
 <li>
 Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
 </li>
 <li>
 Ensure that restaurant teams understand &amp; apply the safety procedures.
 </li>
 <li>
 Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
 </li>
 <li>
 Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum university degree, Tourism &amp; Hotels Management or Business Administration is highly preferable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/qsr.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
 </li>
 <li>
 Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
 </li>
 <li>
 Language skills: fluent Arabic and English (Oral/Written)
 </li>
 <li>
 IT Skills: Excellent MS Office.
 </li>
 <li>
 Creative and initiative, Communication &amp; Presentation skills
 </li>
 </ul>
</div>

Area Coach - Krispy Kreme

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