assistant manager

department manager

office administration manager Jobs in Mumbai India

office administration manager

operations- associate/manager Jobs in Mumbai India

operations- associate/manager

residential operations manager Jobs in Mumbai India

residential operations manager

operations manager

PSIPL [Property Solutions (India) Pvt. Ltd.]

<div>
 
 
 
 Company Overview:-
 
 
 
 
 PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients&rsquo; facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.
 
 
 We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.
 
 
 The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.
 
 
 
 
 
 
 Vision of the organization:
 
 
 
 To be the first choice in delivering excellence in integrated solutions &amp; experiences.
 
 
 
 
 
 
 Values that we stand by:
 
 
 <ul>
 <li>
 Continuous Improvement
 </li>
 <li>
 Entrepreneurial Spirit
 </li>
 <li>
 Respect For People
 </li>
 <li>
 Being Responsible and Accountable
 </li>
 <li>
 Team Work
 </li>
 <li>
 Business Ethics
 </li>
 </ul>
 
 
 
 
 
 
 Desired Candidate Profile:-
 
 
 
 
 The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate should have previous experience in related Industry or field.
 
 
 
 
 
 
 Roles &amp; Responsibilities:-
 
 
 
 
 
 Business Management
 
 
 <ul>
 <li>
 Achieve Revenue and G.O.P. for the region as per budget
 </li>
 <li>
 Strategic Business projections &amp; budgeting
 </li>
 <li>
 Influence region towards sustainable self-propelling growth track
 </li>
 </ul>
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Ensure client retention of more than 98% by ensuring service quality as per agreements and by client engagement
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Ensure Safety best practices are rolled out across all sites
 </li>
 <li>
 Develop and train teams to ensure capability building for business continuity
 </li>
 <li>
 Engage and motivate team to ensure maximum productivity and better output
 </li>
 </ul>
 
 
 Governance
 
 
 <ul>
 <li>
 Adhere to company Q&amp;A objectives and processes
 </li>
 <li>
 Ensure statutory compliance is maintained at the desired levels
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Skill Set:-
 
 
 
 <ul>
 <li>
 Proficient team management skills
 </li>
 <li>
 Tenacious client engagement capabilities
 </li>
 <li>
 Fair command on communication and presentations
 </li>
 </ul>
</div>

Operations Manager

<div>
 
 
 
 Company Overview:-
 
 
 
 
 PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients&rsquo; facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.
 
 
 We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.
 
 
 The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.
 
 
 
 
 
 
 Vision of the organization
 
 :
 
 
 To be the first choice in delivering excellence in integrated solutions &amp; experiences.
 
 
 
 
 
 
 Values that we stand by:
 
 
 <ul>
 <li>
 Continuous Improvement
 </li>
 <li>
 Entrepreneurial Spirit
 </li>
 <li>
 Respect For People
 </li>
 <li>
 Being Responsible and Accountable
 </li>
 <li>
 Team Work
 </li>
 <li>
 Business Ethics
 </li>
 </ul>
 
 
 
 
 
 
 Role Summary
 
 
 
 
 Leadership Operations role based in Mumbai. It will oversee and manage all operations for residential properties in the Western region. This leadership role focuses on driving operational excellence with facility management during construction phase/ post construction phase ensuring compliance with industry standards, and enhancing customer satisfaction. The ideal candidate should have extensive experience in facilities management, specifically for residential complexes with a blend of hospitality acumen, customer-centric thinking, and operational excellence.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Operational Management:
 
 
 
 <ol>
 <li>
 Oversee the daily operations of residential properties across the Western region.
 </li>
 <li>
 Ensure smooth functioning of services, including housekeeping, maintenance, security, landscaping, and utilities.
 </li>
 <li>
 Implement standard operating procedures (SOPs) to maintain consistency and efficiency.
 </li>
 </ol>
 
 
 
 
 
 
 Team Leadership and Development:
 
 
 
 <ol>
 <li>
 Lead, train, and mentor regional teams, including property managers and on-site staff.
 </li>
 <li>
 Build a high-performing team culture focused on accountability and customer satisfaction.
 </li>
 </ol>
 
 
 
 
 
 
 Customer Service Excellence:
 
 
 
 <ol>
 <li>
 Act as the point of escalation for resident complaints and ensure prompt resolution.
 </li>
 <li>
 Regularly engage with Resident Welfare Associations (RWAs)and property owners to understand and address their concerns.
 </li>
 </ol>
 
 
 
 
 
 
 Budgeting and Financial Management:
 
 
 
 <ol>
 <li>
 Prepare and manage the regional operational budget, ensuring cost control without compromising quality.
 </li>
 <li>
 Oversee vendor contracts, payments, and procurement for the region.
 </li>
 </ol>
 
 
 
 
 
 
 Compliance and Risk Management:
 
 
 
 <ol>
 <li>
 Ensure compliance with statutory and regulatory requirements for residential properties.
 </li>
 <li>
 Conduct regular audits and risk assessments to maintain safety and security standards.
 </li>
 </ol>
 
 
 
 
 
 
 Vendor and Stakeholder Management:
 
 
 
 <ol>
 <li>
 Manage relationships with key vendors and service providers to ensure high-quality service
 </li>
 <li>
 Coordinate with internal stakeholders, including HR, finance, and corporate teams, for smooth operations.
 </li>
 </ol>
 
 
 
 
 
 
 Continuous Improvement:
 
 
 
 <ol>
 <li>
 Identify and implement innovations and best practices to enhance the living experience for residents.
 </li>
 <li>
 Monitor KPIs and prepare regular performance reports for senior management.
 </li>
 </ol>
 
 
</div>

Residential Operations Manager

Delhivery

<div>
 
 
 Role Overview:
 
 
 
 The
 
 Fixed Fleet Operations
 
 plays a crucial role in ensuring timely and complete order fulfillment within the fixed fleet. The role involves real-time calling and coordination with
 
 delivery partners (2W &amp; 3W)
 
 and
 
 centre executives
 
 , identifying reasons for unfulfilled orders, resolving issues, and improving overall delivery performance.
 
 
 The telecaller will act as the
 
 communication bridge
 
 between the on-ground fleet and the operations team to enhance efficiency, reduce unassigned cases, and drive better fulfillment outcomes.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 :1. Order Fulfillment Coordinatio
 
 
 <ul>
 <li>
 nCall delivery partners (2W and 3W) for all
 
 unfulfilled or delayed order
 
 s to understand the reason for non-fulfillment
 </li>
 <li>
 .Coordinate with the
 
 MG Centre Executive
 
 s to reassign or resolve unassigned orders in real-time
 </li>
 <li>
 .Ensure 100% coverage of unfulfilled order cases within the same day
 </li>
 <li>
 .Track progress and ensure timely closure of pending deliveries
 </li>
 </ul>
 
 
 
 
 
 .
 
 2. RCA (Root Cause Analysis) &amp; Reporti
 
 
 <ul>
 <li>
 ngRecord detailed reasons for each unfulfilled order (e.g., absenteeism, delay, vehicle issue, incorrect route, etc.
 </li>
 <li>
 ).Prepare daily reports summarizing RCA findings and share them with the Fixed Fleet Manage
 </li>
 <li>
 r.Identify recurring issues and suggest preventive measures to reduce order drop-off
 </li>
 </ul>
 
 
 
 
 
 s.
 
 3. Communication &amp; Coordinat
 
 
 <ul>
 <li>
 ionMaintain regular communication with delivery partners and centre executives for operational updat
 </li>
 <li>
 es.Support escalation handling by providing on-call clarity on order or partner-related issu
 </li>
 <li>
 es.Ensure accurate updates in system tools or tracking sheets after every ca
 </li>
 </ul>
 
 
 
 
 
 ll.
 
 4. Data &amp; Documenta
 
 
 <ul>
 <li>
 tionMaintain a call log for all outbound calls and follow-
 </li>
 <li>
 ups.Update partner or order-related notes accurately in CRM or tracking platfo
 </li>
 <li>
 rms.Flag any critical cases or recurring patterns to the Fixed Fleet Manager immediat
 </li>
 </ul>
 
 
 
 
 
 ely.
 
 Key Requirem
 
 
 <ul>
 <li>
 ents:1&ndash;2 years of experienc
 
 e in telecalling, operations coordination, or customer su
 
 pport, preferably in logistics, supply chain, or delivery-based indust
 </li>
 <li>
 ries.Excellent communication skill
 
 s in Hindi and En
 
 glish (regional language prefer
 </li>
 <li>
 red).Strong follow-up discipline and attention to de
 </li>
 <li>
 tail.Ability to handle high call volumes efficie
 </li>
 <li>
 ntly.Basic proficiency in Excel / Google Sheets for daily repor
 </li>
 </ul>
 
 
 
 ting.
</div>

Operations- Associate/Manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description Responsible for driving network operations and maintenance in the respective areas of OSP Network/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process &amp; cost level improvements. This is a tactical role which has a significant mid-term impact on the business units&rsquo; overall results. Responsibilities Lead domain specific operations team to meet the uptime targets. Manage network operations and maintenance, this may include OSP cables, network equipment&rsquo;s, facility, security operations for all sites and network. Ensure timely identification &amp; fixing of network failures, review repeat issues to ensure permanent remedial actions are taken. Lead and drive operational review meetings with vendors. Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs. Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance. Desired Skill sets in operations and project implementation of network technology.
</div>

Sr. Manager - Network Operations & Support

<div>
 
 Job Description
 
 
 
 DEPARTMENT MANAGER
 
 
 WHAT YOU&rsquo;LL DO As a Department Manager, you&rsquo;ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you&rsquo;ll create an environment where everyone can thrive. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 You will:
 
 
 &rarr; Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
 
 
 &rarr; Take responsibility for your store and department&rsquo;s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
 
 
 &rarr; Manage team planning, scheduling, and ensure seamless opening and closing routines.
 
 
 &rarr; Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
 
 
 &rarr; Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 Who You&rsquo;ll Work With
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 Who You Are
 
 
 
 We are looking for people with&hellip;
 
 
 &rarr; Experience in retail management and operations.
 
 
 &rarr; Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
 
 
 &rarr; Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
 
 
 And people who are&hellip;
 
 
 &rarr; Strong and confident leaders who inspire, coach, and develop their teams with integrity.
 
 
 &rarr; Thriving in collaborative, dynamic environments, with a solution-focused mindset.
 
 
 &rarr; Motivated to create great customers experiences while promoting and selling our products.
 
 
 &rarr; A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
 
 
 &rarr; Effective communicators, creative, and curious.
 
 
 &rarr; Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.
 
 
 
 Who We Are
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 <ul>
 <li>
 We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 </li>
 <li>
 We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 </li>
 <li>
 We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 </li>
 <li>
 You will have access to a large global talent community, where career growth and aspirations have no limits.
 </li>
 <li>
 We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 </li>
 <li>
 You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 </li>
 <li>
 We offer 5 days of working in a week to have great work life balance.
 
 
 
 </li>
 </ul>
 JOIN US
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 <ul>
 <li>
 We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 This position will be for Pune and Mumbai both.
</div>

Department Manager

HSBC

<div>
 
 Some Careers Open More Doors Than Others.
 
 
 
 If you&rsquo;re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
 
 GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly
 
 
 
 Role Purpose
 
 
 
 <ul>
 <li>
 Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
 </li>
 <li>
 Monitor performance of external vendors and operating staff in the unit
 </li>
 <li>
 Ensure standardization of processes. Process notes to be updated on a regular basis.
 </li>
 <li>
 Regulatory reporting activities as per RBI and other regulators requirements.
 </li>
 <li>
 Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
 </li>
 <li>
 Ensure day to day processes are run as per defined procedure notes and policies.
 </li>
 <li>
 Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
 </li>
 <li>
 Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
 
 
 </li>
 </ul>
 Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
 
 
 
 Principal Accountabilities:
 
 Key activities and decision making areas
 
 
 Impact on the Business
 
 
 Ensure that there is improvement in productivity for transaction processing and service delivery.
 
 
 Cost Management
 
 
 
 Typical Targets and Measures
 
 
 
 By constantly reviewing processes and systems including controls without hampering business flexibility. Also by acquiring thorough knowledge on FEMA, FEDAI, SWIFT and other regulatory guidelines to guide the team in processing the transactions.
 
 
 Monitor costs on an ongoing basis and strive to reduce and optimize operations resources. Implement lean methodologies to continuously reduce &lsquo;waste&rsquo; and identify areas of revenue leakage.
 
 
 
 Principal Accountabilities:
 
 Key activities and decision making areas
 
 
 Customers / Stakeholders
 
 
 Contributes to building good customer relations and maintaining a high level of customer service
 
 
 Understand and implement customer requirements. Ensure highest level of engagement with business groups &amp; GLCM team.
 
 
 
 Typical Targets and Measures
 
 
 
 By ensuring that the transactions are processed as per laid down guidelines within the agreed Service Levels with the various businesses. Monitoring the customer complaints and relating them to the processes where applicable to bring about improvements.
 
 
 Prompt communication to all stake holders about any process change
 
 
 Liaise with internal customers (business groups &amp; GLCM team) to understand delivery requirements with regards to the remittances products. Support significant customization within the product limitations and provide regular feedback to
 
 
 
 Principal Accountabilities:
 
 Key activities and decision making areas
 
 
 Leadership &amp; Teamwork
 
 
 Monitoring staff performance and creating culture of learning and growth in the unit. Identify training needs and ensure training requirements are met.
 
 
 Ensures the smooth, systematic and efficient functioning of the department. Ensure backups are created within the unit.
 
 
 
 Typical Targets and Measures
 
 
 
 Monitor performance of the staff and create a culture of learning and growth in the unit. Identify training needs for staff and ensure that minimum training days requirements is met.
 
 
 By ensuring all staff is conversant with the procedure laid down in BIM, DIMs, FIMs &amp; relevant regulations. Backups to be created for every type of activity in the unit. Also preparing a backup for self in the unit.
 
 
 
 Principal Accountabilities:
 
 Key activities and decision making areas
 
 
 Operational Effectiveness &amp; Control
 
 
 Manage the operational risk associated with the role and safeguard the interest of the bank
 
 
 Ensures audit recommendations / Compliance issues
 
 
 Reporting / Preparation of returns
 
 
 Business Continuity Plan (BCP)
 
 
 
 Typical Targets and Measures
 
 
 
 By complying with internal and external guidelines whilst processing the transactions and other guidelines provided by compliance. By monitoring the operational loss event occurrence and impact and take corrective action to minimise the occurrence and impacts.
 
 
 Ensure timely implementation of audit points (both internal and external) in the unit.
 
 
 By ensuring that all the returns due, from the department are prepared accurately and within the stipulated time limits
 
 
 Develop &amp; review Business Continuity Plan (BCP) for remittances products. Ensuring that entire team is well aware of the BCP plans.
 
 
 
 Major Challenges
 
 
 
 The major challenge of the job holder is to ensure that strategic objectives of becoming one of the best foreign cash management banks in India and business targets are met in a highly competitive market where margins are falling substantially on a year to year basis. The trend is expected to continue through the strategic plan period. The jobholder is expected to proactively take steps to ensure that productivity is kept high, costs are kept low and customers are satisfied with the DBS and product offering. In order to maintain an edge over competition, staff needs to constantly review products / services, delivery mechanism and systems to ensure that the same exceed market / customer requirements.
 
 
 Major challenges will be
 
 
 <ul>
 <li>
 Managing within the regulatory framework to avoid any reputational impact on the Bank is a major challenge. In light of the complicated FEMA guidelines and customer transactions, this is a major challenge.
 </li>
 <li>
 To develop a service delivery model for such regulatory processes which from time to time are passed on from RBI to Authorised Dealers
 </li>
 <li>
 Balance the customer's requirement and expectation with RBI's delivery model.
 </li>
 <li>
 Liaise and interact with all Customer Groups. An increasing business focus on remittances from LOBs requires the job holder to manage business expectations and at the same time identify the risk and remedial action to eliminate the risk, keep the productivity high.
 </li>
 <li>
 Understanding of the FEMA framework &amp; compliance / Group guidelines and its interpretation. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position
 </li>
 <li>
 The growing workload needs to be handled with utmost efficiency / accuracy and the staff are motivated to project a good image of the department, bank and group as a whole.
 
 
 </li>
 </ul>
 Analytical thinking is necessary for constant improvement of processes by identifying areas of weakness from the information and feedback received from processing and client servicing.
 
 
 
 Role Context
 
 
 
 The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group&rsquo;s internal policies. He/she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. The incumbent needs to possess good analytical skills &amp; understanding of FEMA guidelines &amp; its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position.
 
 
 The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make reference to his / her superior with regards to decisions beyond his / her discretion. Also policy matters need to be referred to the AVP, VP- REMS Operations, Head &ndash; Payment Services and / or GLCM product team as appropriate.
 
 
 
 Management of Risk
 
 
 
 The job holder has to ensure that all internal (FIM/BIM, Internal Compliance and Audit) and external (RBI regulations) guidelines are followed.
 
 
 A key risk aspect where the job holder is expected to provide leadership is Fraud risk.
 
 
 Identify risk mitigants &amp; steps to ensure NIL OPR&rsquo;s. Ensure risk ids in Gordon are reviewed periodically.
 
 
 Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
 
 
 
 Observation of Internal Controls
 
 
 
 Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators
 
 
 
 Role Dimensions
 
 
 
 As delegated from time to time
 
 
 
 Qualifications - External
 
 
 
 This role requires 1-3 years of overall Banking exposure with 1 year of specialized experience in
 
 
 
 Managing Remittances Operations. Skills Required For Success Are
 
 
 
 <ul>
 <li>
 Fema knowledge
 </li>
 <li>
 People and Stakeholders Management
 </li>
 <li>
 Strong Communication and decision making ability
 </li>
 <li>
 Thinking and Problem solving skills
 
 
 </li>
 </ul>
 Customer centric approach to support business growth
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 Issued by The Hongkong and Shanghai Banking Corporation Limited, India
</div>

Assistant Manager Payments

Mosaic Wellness

<div>
 
 Job Title: Ecommerce Manager
 
 
 
 
 Location:
 
 Thane, Mumbai
 
 
 
 About Mosaic
 
 
 
 Mosaic Wellness is building a portfolio of digital first, health &amp; wellness brands working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace.
 
 
 
 Man Matters
 
 , started in May 2020, is a digital elective health platform for men, helping 2.5M men every year diagnose and solve for their hair, beard, performance, and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches.
 
 
 
 Be Bodywise
 
 , started in May 2021, is an online womens elective health platform, serving 1.5M women every year by providing personalized solutions and doctor consults across concerns for hair, face, body, PCOS, sleep, and nutrition.
 
 
 
 Little Joys
 
 , started in May 2022, is an online health platform for kids, helping 1M parents every year solve for their childs physical, mental, and emotional development by offering age-appropriate solutions for nutrition, immunity, brain health, bone health, personal hygiene, and behavioral development with access to expert doctors and nutritionists.
 
 
 All of these brands are sold through our website and on various online marketplaces. We are looking for a results-driven E-commerce Manager to oversee and manage the complete P&amp;L of a specific marketplace channel across our brands. The ideal candidate will have a strong understanding of Indian e-commerce platforms, consumer behavior, and strategies to drive sales, profitability, and customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 Marketplace Management:
 
 
 
 <ul>
 <li>
 Negotiate and manage relationships with marketplace account managers for support and partnerships.
 </li>
 <li>
 Strategically manage the brand's presence and performance on a marketplace platform.
 </li>
 <li>
 Develop and implement strategies to optimize product listings, enhance visibility, and improve discoverability.
 </li>
 <li>
 Work with the entire conversion team to ensure compliance with marketplace policies, guidelines, and terms of service.
 
 
 </li>
 </ul>
 
 P&amp;L Ownership:
 
 
 
 <ul>
 <li>
 Take full ownership of the Profit &amp; Loss for the assigned marketplace channel, ensuring revenue growth and profitability.
 </li>
 <li>
 Monitor and optimize operational costs, discounts, promotions, and commissions on a day-to-day basis to maintain healthy margins.
 </li>
 <li>
 Conduct sales forecasting and budgeting for the channel, ensuring alignment with overall business goals.
 
 
 </li>
 </ul>
 
 Sales Growth &amp; Marketing Campaigns:
 
 
 
 <ul>
 <li>
 Plan and execute sale events on marketplaces while driving revenue and profitability.
 </li>
 <li>
 Optimize ad spend and run performance-driven marketing campaigns using tools.
 </li>
 <li>
 Analyze customer reviews, feedback, and trends to develop actionable insights for improving sales and customer experience.
 
 
 </li>
 </ul>
 
 Inventory &amp; Operations Management:
 
 
 
 <ul>
 <li>
 Collaborate with supply chain and operations teams to ensure proper inventory planning, availability, and fulfillment.
 </li>
 <li>
 Mitigate issues like out-of-stock, overselling, or delayed deliveries by maintaining an optimal stock-to-sales ratio.
 
 
 </li>
 </ul>
 
 Data Analysis &amp; Reporting:
 
 
 
 <ul>
 <li>
 Track and report key performance metrics, such as Net revenue, conversion rate, ACoS, and RoAS, providing actionable insights to drive growth and profitability.
 </li>
 <li>
 Conduct competitor analysis to identify market trends, pricing strategies, and new growth opportunities.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Teamwork:
 
 
 
 <ul>
 <li>
 Work cross-functionally with marketing, operations, finance, and product teams to align marketplace goals with broader business objectives.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 Educational Background:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 36 years of experience in managing e-commerce operations, preferably for a D2C website or on marketplaces.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills with proficiency in tools like Excel and marketplace dashboards.
 </li>
 <li>
 Excellent communication and negotiation skills to liaise with both internal teams and external partners.
 </li>
 <li>
 Self-motivated and target-driven with the ability to thrive in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Locations
 
 
 
 <ul>
 <li>
 Thane
 
 
 </li>
 </ul>
 
 Employment Type:
 
 Full-Time
</div>

Ecommerce Manager - Purplle, Meesho

Explore 163+ Operations manager in Mumbai India this November. Find roles across top companies and apply now to boost your career.