operations team lead Jobs in Mumbai India

operations team lead

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sales operations manager Jobs in Mumbai India

sales operations manager

operations manager

Esco

<div>
 
 
 About us:
 
 
 
 Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.
 
 
 
 
 
 With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you&rsquo;ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you&rsquo;ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.
 
 
 
 
 
 
 Job Overview:
 
 
 
 The Operations Manager will oversee the daily operations of Esco Lifesciences to ensure smooth, efficient, and cost-effective processes across production, supply chain, logistics, quality, and service support. This role plays a key part in strengthening operational excellence, improving productivity, and supporting business growth in the region.
 
 
 
 
 
 
 Location: Bangalore, India
 
 
 
 
 Direct Manager: Country Manager
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily operations to ensure production, service, and support activities run smoothly and efficiently.
 </li>
 <li>
 Ensure compliance with
 
 Esco standards
 
 , safety regulations, SOPs, and quality requirements.
 </li>
 <li>
 Monitor operational and commercial KPIs; drive improvements in productivity, efficiency, cost control, and execution.
 </li>
 <li>
 Coordinate with
 
 Production, Engineering, Warehouse, Procurement, Quality, Service, Sales, and Product
 
 teams to ensure seamless end-to-end workflows.
 </li>
 <li>
 Lead operational planning,
 
 resource allocation
 
 , and manpower scheduling aligned with business and sales demand.
 </li>
 <li>
 Own
 
 CRM systems
 
 , ensuring data accuracy, hygiene, and disciplined usage by sales and service teams.
 </li>
 <li>
 Manage
 
 sales reporting
 
 , pipeline tracking, forecasting, and management dashboards.
 </li>
 <li>
 Enforce
 
 pricing discipline
 
 , including price list governance, discount controls, and approval workflows.
 </li>
 <li>
 Act as the central coordination point between
 
 sales, service, and operations
 
 for pre-sales and post-sales execution.
 </li>
 <li>
 Manage and support
 
 pre-sales and post-sales executives
 
 , ensuring timely quotations, order processing, and customer handovers.
 </li>
 <li>
 Identify operational and commercial gaps and implement process improvements, including
 
 Lean, Kaizen, and 5S
 
 initiatives.
 </li>
 <li>
 Support
 
 digitalization and system improvements
 
 , including CRM&ndash;ERP integration.
 </li>
 <li>
 Ensure operational documentation, reports, and records are accurate and up to date.
 </li>
 <li>
 Manage facility readiness, equipment maintenance, and operational safety.
 </li>
 <li>
 Support new product introductions, projects, and operational expansion activities.
 </li>
 <li>
 Lead, coach, and develop team members to ensure high performance and accountability.
 </li>
 <li>
 Provide regular updates to management on operational performance,
 
 sales pipeline health
 
 , risks, and timelines.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Operations Management, Industrial Management, or a related field.
 </li>
 <li>
 At least 4 years of experience in operations or manufacturing management.
 </li>
 <li>
 Familiar with production processes, quality standards, and operational workflow management.
 </li>
 <li>
 Experience in Lean/Kaizen/5S or continuous improvement programs is an advantage.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple operational priorities.
 </li>
 </ul>
 
 
</div>

Sales Operations Manager

Rentokil Initial

<div>
 
 About Rentokil PCI
 
 
 
 Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
 
 
 PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
 
 
 pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI
 
 
 aims to set new standards for customer service having operations across 300 locations in India.
 
 
 For more details: https://www.rentokil-pestcontrolindia.com
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of
 
 
 </li>
 </ul>
 operations related actions as given in job responsibilities, and shall be responsible for
 
 
 providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Core Operations
 </li>
 <li>
 Ensure availability of qualified (trained &amp; certified) Technicians at all time as per Technical Training Guidelines.
 </li>
 <li>
 Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines &amp; service SOPs.
 </li>
 <li>
 Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs
 </li>
 <li>
 </li>
 <li>
 Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
 </li>
 <li>
 Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as &amp; when required.
 </li>
 <li>
 Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
 </li>
 <li>
 Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians
 </li>
 <li>
 </li>
 <li>
 Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi &amp; SA (including QSRs)
 </li>
 <li>
 Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs
 </li>
 <li>
 Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP
 </li>
 <li>
 Ensure proper schedule of maintenance &amp; repairs of equipment is established &amp; is followed periodically
 </li>
 <li>
 In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch.
 </li>
 <li>
 Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner.
 </li>
 <li>
 Approval of conveyance amount for assigned technicians
 </li>
 <li>
 Promote highest grooming standards (uniform, Safety shoes, PPEs)
 </li>
 <li>
 Advance Operations
 </li>
 <li>
 Conduct PMI 'Pest Audit' as per icabs- QSRs &amp; Small branch accounts
 </li>
 <li>
 Plan &amp; execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year.
 </li>
 <li>
 Identify &amp; resolve Service delivery issues in coordination with the Branch Manager
 </li>
 <li>
 Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
 </li>
 <li>
 Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO &amp; ensure closure by monitoring open tickets on weekly basis
 </li>
 <li>
 Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
 </li>
 <li>
 Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager
 </li>
 <li>
 Ensure adequate stocks of materials as pending &amp; new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
 </li>
 <li>
 Track and monitor materials consumption to ensure branch material consumption within the target.
 </li>
 <li>
 Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
 </li>
 <li>
 Monitor and drive service productivity and efficiency.
 </li>
 <li>
 Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
 </li>
 <li>
 Ensure Service leads are submitted by all technicians as per the target
 </li>
 <li>
 Monitor &amp; report to Line Manager on input costs at all major sites as per gross margin agreed &amp; discuss action plans to bring it within limits.
 </li>
 <li>
 Actively drive Service &amp; Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
 </li>
 <li>
 Encourage technicians to plan their leaves in advance to curb absenteeism
 </li>
 <li>
 Help Resolve any Grievances &amp; IR issues of Technicians &amp; bring to the notice of the Line Manager on day to day basis
 </li>
 <li>
 Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
 </li>
 <li>
 Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates
 
 
 </li>
 </ul>
 
 Key Result Areas
 
 
 
 <ul>
 <li>
 100% completion of PMI 'Pest Audit' as per icabs- QSRs &amp; Small branch accounts
 </li>
 <li>
 Material consumption target to be met 100% as per Branch AoP target
 </li>
 <li>
 TPA and Development plan completion as per target- 100%
 </li>
 <li>
 Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. Last Revision: October 2022
 </li>
 <li>
 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)
 </li>
 <li>
 Self learning and development- Above 90% score in online assessment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Competencies (Skills essential to the role):
 
 
 
 <ul>
 <li>
 Good interpersonal skills
 </li>
 <li>
 Good Analytical &amp; Problem-solving skills
 </li>
 <li>
 Ability to communicate effectively
 </li>
 <li>
 Should be proactive in planning &amp; organizing
 </li>
 <li>
 Technical knowledge of Pests, Service Processes, Chemicals &amp; Equipments
 
 
 </li>
 </ul>
 
 Educational Qualification / Other Requirement
 
 
 
 <ul>
 <li>
 Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
 </li>
 <li>
 Proficient in use of computer applications &amp; systems with Excel, Word, PowerPoint (or its equivalent)
 </li>
 <li>
 Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, my RentokilPCI, Service Leads App, U+ etc.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What can you expect from RPCI?
 
 
 
 ➔ Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In
 
 
 <ul>
 <li>
 Safety
 </li>
 <li>
 Integrity
 </li>
 <li>
 Innovation
 </li>
 <li>
 Learning &amp; Development
 </li>
 <li>
 Open &amp; Transparent
 </li>
 <li>
 Performance Orientation
 </li>
 <li>
 Attractive Incentives
 
 
 </li>
 </ul>
 
 DEI statement:
 
 At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
</div>

Field Operations Executive - Mumbai (Malad)

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
 
 
 
 Responsibilities
 
 
 
 
 Terminal Operations Shift Management:
 
 
 
 <ul>
 <li>
 Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures &amp; coordinates with other departments for efficient operations.
 </li>
 <li>
 Manages staff schedules and assignments to optimize resource utilization.
 
 
 </li>
 </ul>
 
 Lounge Management And Customer Service
 
 
 
 <ul>
 <li>
 Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly &amp; builds positive relationships with passengers to enhance the overall airport experience.
 </li>
 <li>
 Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
 
 
 </li>
 </ul>
 
 Trolley Operations And Asset Management
 
 
 
 <ul>
 <li>
 Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
 </li>
 <li>
 Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
 
 
 </li>
 </ul>
 
 Golf Cart And Inter Terminal Coach Operations
 
 
 
 <ul>
 <li>
 Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
 </li>
 <li>
 Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
 
 
 </li>
 </ul>
 
 Staff Supervision
 
 
 
 <ul>
 <li>
 Provides leadership and guidance to the terminal operations team during the shift &amp; monitors staff performance and addresses issues promptly.
 </li>
 <li>
 Ensures adherence to operational procedures and standards among staff members.
 
 
 </li>
 </ul>
 
 Vendor Management
 
 
 
 <ul>
 <li>
 Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal
 </li>
 <li>
 Monitor vendor performance and address any discrepancies to maintain operational standards.
 
 
 </li>
 </ul>
 
 Problem Solving
 
 
 
 <ul>
 <li>
 Identifies and resolves operational issues and challenges that arise during the shift &amp; implements immediate solutions to minimize disruptions.
 </li>
 <li>
 Collaborates with other departments to address complex issues and find effective solutions.
 
 
 </li>
 </ul>
 
 Emergency Response Management
 
 
 
 <ul>
 <li>
 Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
 </li>
 <li>
 Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
 
 
 </li>
 </ul>
 
 Special Events And VVIP Movements
 
 
 
 <ul>
 <li>
 Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
 </li>
 <li>
 Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
 
 
 </li>
 </ul>
 
 Safety And Security Compliance
 
 
 
 <ul>
 <li>
 Ensures compliance with safety and security regulations and procedures during the shift &amp; conducts safety checks and responds to incidents.
 </li>
 <li>
 Coordinates with security personnel to address security concerns and maintain a safe environment.
 
 
 </li>
 </ul>
 
 Operational Efficiency
 
 
 
 <ul>
 <li>
 Optimizes resource utilization during the shift to maximize efficiency and minimize costs &amp; implements process improvements to enhance operational performance.
 </li>
 <li>
 Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Shift wise coordination will all regulatory agencies, airlines and ground handlers.
 
 
 </li>
 </ul>
 
 Team Leadership and Development
 
 
 
 <ul>
 <li>
 Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
 </li>
 <li>
 Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Educational Qualifications:
 
 
 
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 
 
 
 Work Experience
 
 
 
 Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>

Assistant Manager-Terminal Operations

IndiGo (InterGlobe Aviation Ltd)

<div>
 
 Detailed Responsibilities
 
 
 
 <ul>
 <li>
 The position will ensure complete dedication towards employee safety and security. Incidents (Accidents, Breakdowns etc.) are expected to be managed/supported and reported effectively and immediately to the management as per the SOP/Policy.
 </li>
 <li>
 The position owns the compete activities pertaining to day to day operations including verifying email transport requests, cab deployment, and confirmation to user within time. Also ensure that vehicle deployment is done in the internal software as per the SOP&rsquo;s
 </li>
 <li>
 The position will ensure that the on time pickups, on time drops are arranged, trip verification, is done to ensure crew do not face any delay in cab arrangements and also the trips operated are accurate.
 </li>
 <li>
 The position will ensure to act as a responsible member in the team to deliver the best and ensure to take all possible initiatives in consultation with the reporting manager to bring operational efficiencies.
 </li>
 <li>
 In general, this position is expected to be self-motivated and self-driven and enthusiastic towards, team training, team development, retention and satisfaction, Initiatives etc.
 </li>
 <li>
 The position would highly be focused on employee satisfaction and cost effective operations at all times.
 </li>
 <li>
 The position contributes the full efforts to ensure that the vehicle and driver compliance are documented/monitored/corrected time to time basis to have a complied operations at all the time. Impose suitable penalties and records towards the non-compliance by the employees and the vendors.
 </li>
 <li>
 The position would ensure its dedication and commitment towards the customer satisfaction under the transport services provided. The position will ensure to display a complete professional interaction with the internal customers at all time and supports their requirements suitably.
 </li>
 <li>
 Drivers training, R n R and employee communication on standard operating processes under travel admin are the key responsibilities to keep all stake holders aware of their duties.
 </li>
 <li>
 The position will ensure to prepare all operational reports and deliver it as per the SOP and Policy.
 </li>
 <li>
 On time Pickup Reports &ndash; Daily/ Weekly &amp; Monthly
 </li>
 <li>
 On time Drop Reports &ndash; Daily/Weekly &amp; Monthly
 </li>
 <li>
 Employee Escalation Reports &ndash; Daily/Weekly/Monthly
 </li>
 <li>
 Vehicle and Driver Compliance Reports &ndash; Monthly
 </li>
 <li>
 Incident Reports &ndash; As and when occurs within 2 hours.
 </li>
 <li>
 The position is expected to be independent decision execution as per the standard operating processes at all operational situations and ensure resolutions.
 </li>
 <li>
 The position should be flexible and very adoptive towards the work requirements and should highly be having a great contributor attitude to complete all relative tasks within time.
 </li>
 </ul>
</div>

Consultant - Transport

L'Oréal

<div>
 L&rsquo;Or&eacute;al is present in 150 markets on five continents. For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to &lsquo;Create beauty that moves the world&rsquo;; it is now the industry world leader with &euro;42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone &amp; our planet. Our daring Operations team of thousands of exceptional minds don&rsquo;t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
 
 
 Would you like to be a part of the adventure?
 
 
 We have a suitable opening for the role of
 
 Human Resources Business Partner for the Operations Function for the SAPMENA
 
 zone.
 
 
 You will join a collaborative, high‑performing HR team embedded in the Operations m&eacute;tier, supporting Manufacturing and Upstream functions across the SAPMENA zone. As HR Business Partner (Manufacturing &amp; Upstream), reporting to the HR Director and based in
 
 Mumbai
 
 , you will be the strategic people lead for upstream teams&mdash;Sourcing, Packaging, Manufacturing, Development, Quality, EHS and others&mdash;partnering with site and zone leadership to design and deliver people plans that drive operational performance and transformation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Translate business priorities into workforce plans; lead organisation design, role sizing and redeployment to optimise skills, capacity and costs.
 </li>
 <li>
 Lead attraction, selection and development initiatives; co‑design career management and succession plans with the HR Director to retain and grow critical talent.
 </li>
 <li>
 Define hiring priorities for critical Operations roles and design targeted sourcing strategies to build high‑quality pipelines for technical, frontline and leadership positions.
 </li>
 <li>
 Ensure rigorous, competency‑based selection and onboarding: enable hiring managers, streamline decisions and accelerate time‑to‑productivity and retention.
 </li>
 <li>
 Strengthen employer branding for Operations to ensure long‑term candidate pipelining.
 </li>
 <li>
 Partner with senior management to develop and implement employee engagement strategies, support manager action plans and lead employee communications.
 </li>
 <li>
 Drive HR projects, policies and practices that improve employee welfare, quality of work‑life and the organisation&rsquo;s overall performance.
 </li>
 <li>
 Support HR aspects of Group transformation programs (Simplicity, Sustainability, Digital); design and lead strategic HR initiatives for the Operations function.
 </li>
 <li>
 Participate in headcount planning and budget management; provide workforce cost‑optimisation recommendations and redeployment solutions.
 </li>
 <li>
 Consolidate and analyse HR KPIs and annual reports; promote L&rsquo;Or&eacute;al&rsquo;s employer image, diversity and code of ethics while outlining HR risks and operational priorities for the business.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Reports to: HR Director- Upstream
 </li>
 <li>
 Internal Stakeholders &ndash; Upstream Business teams, Internal HR teams &ndash; Country HR, Plant HR, Global and Zone HR teams
 </li>
 <li>
 External Stakeholders &ndash; Suppliers, Vendors, External agencies and consultants.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 MBA in Human Resources with 5-7 years of relevant experience
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 A place for you to leave your comfort zone and grow beyond your potential (here, you&rsquo;ll be encouraged to try new things and take risks!)
 </li>
 <li>
 Real responsibility from day 1, there&rsquo;s no sitting on the sidelines at L&rsquo;Or&eacute;al
 </li>
 <li>
 An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
 </li>
 <li>
 A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
 
 
 </li>
 </ul>
 We&rsquo;re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual&rsquo;s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
</div>

Human Resources Business Partner - Operations, SAPMENA Zone

Thomas Cook India Limited

<div>
 
 Please find the JD.
 
 
 
 
 
 
 
 1. Monitor and control tour operating costs to maintain profitability.
 
 
 2. Upsell services to enhance client experience and increase margins.
 
 
 3. Ensure file closures are completed within stipulated timelines and as per company guidelines.
 
 
 4. Coordinate with partners, Destination Management Companies (DMCs), and internal teams to
 
 
 ensure smooth execution of tours.
 
 
 5. Ensure real-time sharing of customer information with suppliers for accurate service delivery.
 
 
 6. Adhere to operational procedures and compliance requirements defined by the company.
 
 
 7. Ensure systems are updated with accurate and relevant costs.
 
 
 8. Track and process supplier payments efficiently.
 
 
 9. Maintain proper documentation for visa, biometrics, and interviews.
 
 
 10. Ensure seamless coordination of logistics, rooming lists, menus, venue confirmations, and
 
 
 Tour Manager activities.
 
 
 11. Monitor on-ground commitments from suppliers, hotels, and clients to ensure service delivery
 
 
 as per the memorandum of understanding.
 
 
 12. Gather and analyze client feedback to improve service quality and customer satisfaction.
 
 
 
 
 
 
 
 
 Requirement :-
 
 
 &bull; Must have 4-7 years of experience in MICE Operations
 
 
 &bull; Candidate should posses good communication skills
 
 
 &bull; Must have experience with vendor negotiation, budgeting &amp; cost control, project management, client servicing, travel logistics
 
 
 
 
 
 
 
 Skills :-
 
 
 MICE Operations, Event Management, Conference Palnning, Incentive Travel, Exhibition, Corporate Events, Destination Management, Vendor Negotiation, Group Travel Co-ordination, Hotel Contracting, Venue Sourcing
 
 
 
</div>

Assistant Manager - (MICE Operation)

SVC Bank

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Set up in 1906, SVC Bank is a 118-year-rich institution that has contributed significantly to the development of the co-operative movement in India for over a century. Today, the Bank is one of the oldest and most recognised names in the country&rsquo;s co-operative Banking space. SVC is a Multi-State Scheduled Co-operative Bank with its presence across 10 States and 1 Union Territory &ndash; Maharashtra, Karnataka, Goa, Gujarat, Rajasthan, Delhi, Haryana, Madhya Pradesh, Andhra Pradesh, Telangana and Tamil Nadu. Total Business of the Bank is at Rs. 39,353 Crores as on March 31, 2025 and Net Profit increased by 10.52% to reach Rs. 241 Crores. Gross NPAs declined to 1.96% while Net NPAs also substantially reduced to 0.25%. The Bank continued to strengthen its Provisioning Coverage Ratio (PCR), which has reached at 87.54%. Time and again, the Bank has proven its strong fundamentals and efficiency parameters.
 
 
 
 
 
 
 
 
 Headquartered in Mumbai, the Bank has a vast network of 203 branches, 219 ATMs and an employee strength of over 2,400. The Bank offers the entire gamut of services across Retail, Corporate and International Banking. SVC Co-operative Bank Ltd. has been honoured with multiple prestigious awards in 2024, including the Banco Blue Ribbon 2024 for excellence in the Urban Co-Operative Bank category (banks with deposits above Rs. 15,000 crore) and the &lsquo;Best Technology Bank &ndash; Special Mention&rsquo; by Indian Banks&rsquo; Association (IBA) at the 20th Annual Banking Technology Conference, Expo, and Citations. Also Mr. Durgesh S. Chandavarkar, Chairman of SVC Bank, received the Leadership Award for Visionary Leader in the Corporate Sector at the Connect Future Ready Leaders in India's Viksit Bharat Vision 2024-25. SVC Bank was honoured with the Tech-Savy Legendary Bank Award at the 4th NavaBharat-CSR Summit and Awards. The award was presented by Shri Rahul Narwekar, Speaker of the Maharashtra Legislative Assembly, on 4th February 2025, in Mumbai.
 
 
 
 
 
 
 
 
 SVC Bank was recently awarded at the hands of Shri. Amit Shah - Honourable Union Minister of Home Affairs and Cooperation, GoI, in recognition to SVC Bank&rsquo;s contribution to the paid-up capital of National Urban Co-operative Finance And Development Corporation Limited (NUCFDC) for the solidarity of the UCB Sector and for the principle of Cooperation among cooperatives by NUCFDC. The Bank was also, in the year 2022, awarded for its 100+ years of service at the hands of Shri. Amit Shah - Honourable Union Minister of Home Affairs and Cooperation, GoI. The Bank has also been acknowledged with many prestigious recognitions, such as, the Best Chairperson of the Year &ndash; Mr. Durgesh S. Chandavarkar, Best Woman Leader of the Year &ndash; Ms. Ashwini Vinekar and Best Cybersecurity Initiative of the Year &ndash; SVC Bank, by Bharat Ratna Sahakarita Samman 2024, ET Best BFSI Brands 2023 and ET Best Organisation for Women 2023. The Bank was among the first few Co-operative banks in the country to get the Authorized Dealer Category I License (Independent Forex Operations) from RBI in December 2007. In July 2008, it launched its International Banking Division, which handles more than Rs. 5,000 Crores Forex business today.
 
 
 
 
 
 
 
 
 As we go with our motto, &ldquo;Experience. Expertise. Excellence. Hum Se Hai Possible&rdquo;. Learn more about us at: www.svcbank.com
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 Are you an experienced, highly motivated, and customer-oriented banking executive looking to take on a new challenge? If so, we have an exciting opportunity for you as a Branch Manager with our Bank. We are looking for a Branch Manager to join our team and help drive our business forward.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
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 Responsible for development of branch business, credit management and recovery of loans.
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 Generating customer leads and enhancing deposits of the branch.
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 Responsible for underwriting, processing, disbursement, monitoring, Audit Compliance of Retail and Corporate Loans.
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 Achieving business goals through new business sales, referrals and retention of account relationship.
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 Responsible for increasing the loan portfolio of the branch.
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 Responsible for marketing, building a rapport with the existing customers/ business community/ prospective customers to attract more business, assisting with customer relations, and ensuring that the branch meets its targets in a timely manner.
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 Ensuring efficient and prompt service to the Bank's clientele.
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 Conducting business development activities to achieve business targets.
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 Supervise and entrust Recovery of overdue and follow-up of Non-Performing Assets.
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 Qualifications
 
 
 
 
 
 
 
 
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 Graduate in any faculty. CA/CS/ICWA/MBA will be an added advantage.
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 Minimum 8 plus years of experience as Assistant Branch Manager / Branch Manager in any Commercial / Co-operative Bank.
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 Should have expertise in Branch operation handling Finacle Core Banking Solution.
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 Proactive and resourceful in acquiring new business for the Bank and deepening of existing customer relationships of the Bank.
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 Should have good understanding and experience of branch banking / branch operations.
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 Well-versed with business development activities in a Bank.
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 Good communication skills.
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 How to apply
 
 
 
 
 
 
 To apply, Pls apply on LinkedIn as well as interested candidates are invited to share their updated resume along with their photograph to Amit Prabhu, Human Resources - prabhuaj@svcbank.com. Please mention &ldquo;Branch Manager - Mumbai&rdquo; in subject line of the email.
 
 
 
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Branch Manager

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