assistant manager - global network operations Jobs in Pune

assistant manager - global network operations

department manager

manager - global network operations Jobs in Pune

manager - global network operations

operations associate

operations executive

operations manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit�s overall results. Responsibilities �Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. �Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. �Plan support needs for the customer; ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT) �Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. �Monitor spikes in escalation of tickets. �Devise mechanism to track all escalations &amp; identify root cause of the escalations. �Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions. �Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. �Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. �The role will lead a large team. Desired Skill sets �Excellent customer handling ability. �Should have dealt with large team sizes. �Experience on building process efficiency �Expertise on implementation, installation, integration troubleshooting and overall functionalities.
</div>

Sr. Manager - Customer Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities �Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. �Manage new enhancements/issue resolution. �Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. �Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. �Identify day to day manual activities, repeat tasks and leading the effort to automate them. �Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. �Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. �Manage network equipment maintenance and security operations for all sites. �Maintain day to day O&amp;M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. �Performing repair and maintenance and restoring service for optimal customer satisfaction �The role may be an individual contributor or may lead a small team. Desired Skill sets �Troubleshooting experience of network, equipment and service level faults �Ability to write and present a comprehensive vulnerability assessment report. �Understanding of domain and related technologies �Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
</div>

Assistant Manager - Global Network Operations

Talks About People HR Solutions

<div>
 
 We are exclusively seeking only Six Sigma Black Belt professionals currently working at Manager or Senior Manager level to lead impactful Process Excellence initiatives.
 
 
 
 
 
 🚀
 
 Operations Manager &ndash; Process Excellence
 
 
 
 
 
 
 📍 Location: Pune, Maharashtra
 
 
 🏢 Type: Full-Time | Hybrid (3 days in office)
 
 
 💼 Experience: 10-17 Years (with strong Lean Six Sigma expertise - Black Belt)
 
 
 
 
 
 Are you passionate about driving process excellence, continuous improvement, and business transformation? We&rsquo;re looking for an Operations Manager &ndash; Process Excellence to lead high-impact improvement projects, manage vendor governance, and drive service delivery at scale.
 
 
 
 
 
 🌟 What You&rsquo;ll Do
 
 
 
 
 
 ✔️ Lead and mentor Lean Six Sigma projects using DMAIC, Kaizen, and other improvement frameworks
 
 
 ✔️ Act as a subject matter expert in Continuous Improvement &ndash; toolkits, methodologies, and governance
 
 
 ✔️ Manage end-to-end vendor lifecycle &ndash; from RFP to contract to billing &amp; governance
 
 
 ✔️ Deliver cross-functional projects with Agile &amp; traditional methodologies
 
 
 ✔️ Build process excellence practices in a hub-and-spoke model supporting multiple business units
 
 
 ✔️ Drive service governance, SLAs, KPIs, and performance management
 
 
 ✔️ Conduct CI/Lean trainings and capability-building programs
 
 
 
 
 
 🛠️ Key Skills &amp; Expertise
 
 
 
 
 
 🔹 Lean Six Sigma Black Belt Certification (mandatory)
 
 
 🔹 Expertise in DMAIC, Kaizen, PDCA, VSM, RCA, Control Planning
 
 
 🔹 Strong experience in process re-engineering, vendor governance, SLAs, and service delivery frameworks
 
 
 🔹 Tools: Minitab, MS Visio, Power BI, MS Project, Jira, Smartsheet, Excel
 
 
 🔹 Project management certifications (PMP, PRINCE2, Agile) &ndash; preferred
 
 
 🔹 ITIL or formal service management knowledge &ndash; added advantage
 
 
 
 
 
 🤝 Behavioral Competencies
 
 
 
 
 
 ✅ Strong stakeholder management with senior leaders &amp; vendor partners
 
 
 ✅ Analytical problem solver with structured thinking
 
 
 ✅ Adaptable, collaborative, and results-driven mindset
 
 
 ✅ Experience in change management &amp; cross-functional leadership
 
 
 
 
 
 🎓 Qualifications
 
 
 
 
 
 Bachelor&rsquo;s degree in Business / Computer Science / Engineering (Master&rsquo;s preferred)
 
 
 
 
 
 &bull; 10+ years of experience, including:
 
 
 &bull; 5+ years leading Lean Six Sigma projects
 
 
 &bull; 2+ years in service management roles
 
 
 
 
 
 💡 This is an exciting opportunity to make a real impact on efficiency, innovation, and transformation within a global-scale organization.
 
 
 
 
 
 📩 If you have the right expertise and are ready to take your career to the next level, apply today or share your profile!
 
</div>

Process Excellence Manager

<div>
 Insurance supports the Insurance Manager in overseeing the company&rsquo;s insurance operations, ensuring proper risk management, policy administration, and claims processing. The role involves coordinating with insurance providers, managing compliance with regulatory requirements, and contributing to the development of insurance strategies to minimize risk exposure.
</div>

Lead Assistant Manager-Voice-Claims

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Operations Team Leader, AS
 
 
 
 
 Location: Pune, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 Our purpose as a business is to be dedicated to our clients&rsquo; lasting success and financial security.
 </li>
 <li>
 We want to be a bank that creates a positive impact for clients, employees, investors, and society. This is made possible by our people. As you'll discover, our culture supports this - diverse, international, and shaped by a variety of different perspectives. We are driven by a shared sense of purpose. At every level agile thinking is nurtured and rewarded with support and provided with opportunities to excel together.
 </li>
 <li>
 Trust &amp; Agency Services (Part of TSS) have over 1,500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TSS Operations support all types of transactions in the debt capital markets &ndash; from conventional to structured debt products, Project Finance, REITs and Islamic Finance &ndash; and services for escrows, restructurings, exchanges, Loan Agency, Depository Receipts, Structured Finance and US Mortgage. This is a knowledge intensive role responsible for managing the Debt security lifecycle operations.
 
 
 
 </li>
 </ul>
 
 Subject Matter Expertise and Industry Improvement
 
 
 
 <ul>
 <li>
 Act as a Subject Matter Expert (SME) with internal partners, external clients, and within the wider market.
 </li>
 <li>
 Leverage expertise to improve market practices and platforms.
 
 
 
 </li>
 </ul>
 
 Corporate Actions Management
 
 
 
 <ul>
 <li>
 Oversee and manage a team responsible for processing complex corporate actions on a daily basis.
 </li>
 <li>
 Ensure accurate and timely execution of corporate actions, such as:
 </li>
 <ul>
 <li>
 Call Options
 </li>
 <li>
 Put Options
 </li>
 <li>
 Conversions
 </li>
 <li>
 Repurchases
 </li>
 <li>
 Consent/Meeting launches
 </li>
 <li>
 Credit events
 </li>
 <li>
 Exchanges/Funges
 </li>
 <li>
 Tender Offers
 </li>
 <li>
 Restructures
 </li>
 <li>
 Maturity Extensions
 </li>
 <li>
 Trigger Redemption events
 </li>
 </ul>
 <li>
 Mitigate operational risk associated with these activities.
 
 
 </li>
 </ul>
 The Associate builds and manages partnerships between internal businesses to ensure that the bank&rsquo;s business objectives are delivered, comply with operational control, external regulation and continue to improve the bank&rsquo;s technology platforms, as appropriate. Where relevant, they focus on new business initiatives and working as a team to ensure full front-to-back operational readiness for products ranging from high-volume vanilla trading through to highly complex structured transactions. Regulatory change and an ever-evolving business environment mean that the Trade and/or Transaction Associate must continually provide input and create innovative solutions to deliver efficiencies and protect the bank and its shareholders.
 
 
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy,
 
 
 <ul>
 <li>
 Best in class leave policy.
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 As an Associate (Operations Manager), you are expected to be self-driven and to achieve success by leading your team.
 
 
 
 People management and leadership
 
 
 
 <ul>
 <li>
 Corporate Actions Processing: Oversee the entire lifecycle of all corporate action events, including scrubbing, notification, and booking.
 </li>
 <li>
 Team Supervision: Lead, mentor, and supervise the corporate actions team to ensure all tasks are completed accurately and on time.
 </li>
 <li>
 Performance Management: Manage employee performance, conduct reviews, and provide constructive feedback to support professional development.
 </li>
 <li>
 Talent Development: Be responsible for hiring, talent development, and training new and existing team members.
 </li>
 <li>
 Resource Management: Plan and coordinate staff resourcing and delegate tasks effectively to manage workload and meet service level agreements (SLAs).
 
 
 
 </li>
 </ul>
 
 Operational oversight
 
 
 
 <ul>
 <li>
 Reconciliation and Control: Review control reports and manage the reconciliation of security and cash entitlements to ensure accuracy and resolve exceptions.
 </li>
 <li>
 Risk Mitigation: Monitor and mitigate operational and financial risks associated with corporate actions processing.
 </li>
 <li>
 Regulatory Compliance: Ensure the team and its processes adhere to all internal policies and external regulatory guidelines.
 
 
 
 </li>
 </ul>
 
 Stakeholder management and communication
 
 
 
 <ul>
 <li>
 Internal Communication: Act as a central point of contact and subject matter expert for corporate actions inquiries, liaising with internal departments like Trading, Fund Accounting, and IT.
 </li>
 <li>
 External Communication: Coordinate with external partners, such as custodians, custodians, and brokers, to resolve issues and confirm instructions.
 </li>
 <li>
 Client Management: Manage service relationships and respond to complex inquiries from internal and external clients.
 
 
 
 </li>
 </ul>
 
 Strategic initiatives and process improvement
 
 
 
 <ul>
 <li>
 Process Enhancement: Identify opportunities for process improvement and automation to increase efficiency and reduce risk.
 </li>
 <li>
 Project Management: Lead or contribute to projects involving system implementations, upgrades, and business initiatives.
 </li>
 <li>
 Reporting: Prepare and present management information (MI) reports and performance metrics for senior management.
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 Experience: Typically requires 5&ndash;8 years of experience in corporate actions or securities operations, with at least 2&ndash;3 years in a supervisory role.
 </li>
 <li>
 Education: A bachelor&rsquo;s degree in finance, Economics, Business Management, or a related field is often preferred.
 </li>
 <li>
 Industry Knowledge: Deep understanding of financial markets, corporate action event types (mandatory and voluntary), and market practices across global markets.
 </li>
 <li>
 Technical Skills: Proficiency with industry-standard systems such as Bloomberg or Reuters, as well as core corporate actions platforms. Strong Microsoft Excel skills are also a must.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Problem-Solving: Excellent analytical and problem-solving skills to navigate complex events and resolve exceptions.
 </li>
 <li>
 Attention to Detail: Exceptional attention to detail and a thorough, methodical approach to processing.
 </li>
 <li>
 Leadership: Proven leadership skills with the ability to motivate, coach, and manage a team effectively under pressure.
 </li>
 <li>
 Communication: Strong written and verbal communication skills to interact with various stakeholders, including senior management and clients.
 </li>
 <li>
 Adaptability: Ability to adapt to a fast-paced, deadline-driven environment and guide the team through changes.
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career.
 </li>
 <li>
 Coaching and support from experts in your team.
 </li>
 <li>
 A culture of continuous learning to aid progression.
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs.
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.html
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Operations Team Leader, AS

Weekday AI (YC W21)

<div>
 This role is for one of Weekday's clients
 
 
 Salary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)
 
 
 Min Experience: 4 years
 
 
 Location: Mumbai, Pune
 
 
 JobType: full-time
 
 
 
 Requirements
 
 
 
 We are seeking a dynamic and experienced
 
 Jewelry Store Manager
 
 with a strong background in
 
 store management and jewelry sales
 
 . With at least
 
 4+ years of experience in retail jewelry operations
 
 , the ideal candidate will be responsible for ensuring an exceptional customer experience, overseeing daily store operations, managing sales performance, and leading the team toward achieving business goals. This role requires a blend of leadership, product expertise, and operational efficiency to drive customer satisfaction and revenue growth.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Customer Engagement &amp; Sales
 
 
 
 
 <ul>
 <li>
 Communicate with customers effectively and confidently, providing complete product descriptions and guiding them through their purchasing journey.
 </li>
 <li>
 Influence and inspire customers to make informed jewelry purchases through personalized recommendations.
 </li>
 <li>
 Address all customer queries and concerns with professionalism, empathy, and accuracy.
 </li>
 <li>
 Follow up with customers to ensure satisfaction, encourage repeat business, and build long-term relationships.
 </li>
 <li>
 Retain existing customers while cultivating new customer relationships through excellent service and trust-building.
 
 
 </li>
 </ul>
 
 
 Store Operations &amp; Management
 
 
 
 
 <ul>
 <li>
 Ensure the store is clean, organized, safe, and visually appealing for all customers.
 </li>
 <li>
 Oversee day-to-day operations, including payment transactions, merchandise preparation, and delivery coordination.
 </li>
 <li>
 Maintain and monitor store inventory by checking merchandise levels, anticipating customer demand, and planning replenishments.
 </li>
 <li>
 Coordinate with inter-departmental personnel (procurement, logistics, finance, etc.) to ensure smooth operations.
 </li>
 <li>
 Work on ERP systems and platforms such as Magento, Ameo, and other store management software to streamline processes and reporting.
 
 
 </li>
 </ul>
 
 
 Sales Reporting &amp; Analytics
 
 
 
 
 <ul>
 <li>
 Prepare and analyze sales reports to track performance against business goals.
 </li>
 <li>
 Categorize and evaluate sales data to identify trends, opportunities, and areas for improvement.
 </li>
 <li>
 Investigate customer complaints and service suggestions, providing actionable insights to improve customer experience.
 </li>
 <li>
 Contribute to store-level strategy to enhance sales conversions and drive revenue.
 
 
 </li>
 </ul>
 
 
 Team Leadership &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Provide guidance and training to store staff on sales techniques, customer engagement, and product knowledge.
 </li>
 <li>
 Contribute to the team effort by supporting colleagues and ensuring a collaborative, positive work environment.
 </li>
 <li>
 Motivate and manage the sales team to meet targets, fostering accountability and high performance.
 
 
 </li>
 </ul>
 
 Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum 4+ years of experience in retail sales and store management within the jewelry industry.
 </li>
 <li>
 Strong knowledge of jewelry products, trends, and customer expectations.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to influence customer decisions.
 </li>
 <li>
 Proficiency in ERP systems and retail platforms such as Magento and Ameo.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Ability to multitask and manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Experience in preparing sales reports, analyzing data, and making business recommendations.
 </li>
 <li>
 Proven track record in customer relationship management and retention.
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
 </li>
 <li>
 Specialized training in jewelry sales or luxury retail management is a plus.
 </li>
 </ul>
</div>

Jewelry store Manager

Sodexo

<div>
 
 
 "Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."
 
 
 
 
 
 
 
 Who we are
 
 
 
 At Sodexo, we offer 100+ service solutions across diverse sectors&mdash;corporates, healthcare, education, manufacturing, and remote environments. From food &amp; catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job&mdash;it&rsquo;s a chance to be part of something bigger.
 
 
 Join us and act with purpose every day!
 
 
 
 
 
 
 Role Overview
 
 
 
 Responsible for all existing operational contracts, contract retention, contract growth and development within the relevant area, and strengthening the portfolio, reputation, and image of Sodexo's food catering Business in the West region
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure the profitable delivery of operations, control of costs &amp; overheads through achievement of business targets for GOP.
 </li>
 <li>
 Responsible for the delivery and expansion of sales and margin in all operations, ensuring full compliance with contractual obligations and Sodexo policies and procedures.
 </li>
 <li>
 Support new business development through the promotion and costing of products &amp; services and response to tenders &amp; proposals, which deliver new business in Sodexo&rsquo;s Food Catering business activities.
 </li>
 <li>
 Responsible for establishing and maintaining multi-level and business unit relationships with clients, ensuring a full understanding of the hierarchy and strategic vision of the client.
 </li>
 <li>
 Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.
 </li>
 <li>
 Prepare timely and accurate financial and qualitative reports; Report on the same to the Regional Head-Operations on a monthly basis and as and when required.
 </li>
 <li>
 Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with the Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
 </li>
 <li>
 Manage, mentor, and maintain a strong working relationship with the Business Development &amp; Operational Teams, offer assistance wherever and whenever required.
 </li>
 <li>
 Liase with team to ensure alignment with the business goals and vision of Sodexo.
 </li>
 <li>
 Ensure quality of work by adhering to Sodexo service standards
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Graduate in any discipline with a Business Degree preferred
 </li>
 <li>
 Experience in working in a multi cultural environment
 </li>
 <li>
 Extensive knowledge of the resources and food catering/facilities management sectors in the region preferably
 </li>
 <li>
 Leadership and team building skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Sound business acumen &amp;Client focus
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Ability to work in a mentally demanding environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why SODEXO:
 
 
 <ul>
 <li>
 
 Healthy Work-Life Balance
 
 </li>
 <li>
 
 Leadership Development
 
 </li>
 <li>
 
 Global Career Opportunities
 
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 </li>
 <li>
 
 Inclusive Culture
 
 </li>
 <li>
 
 Competitive Compensation
 
 </li>
 <li>
 
 Comprehensive Health &amp; Wellness Benefits
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Here&rsquo;s an opportunity to be a part of an organization that is fuelled with the brand purpose of creating a better every day for everyone to build a better life for all.
 
 
 
 
 
 Do visit the following link (https://in.sodexo.com/careers.html) to read through more about us and what our employees have to say about us.
 
</div>

Head Regional Operations

Explore 67+ Operations manager in Pune this October. Find roles across top companies and apply now to boost your career.