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operations manager

Confidential

<div>
 
 An upcoming shopping mall is looking to hire an Operations Manager for their company. The Operations Manager is responsible for overseeing the end-to-end operations, maintenance, contracts management, tenant relations, and service delivery for a portfolio of malls across the country. This role ensures operational excellence, safety, profitability, and brand consistency across all properties. The Operations Manager leads Mall Managers and functional teams covering operations, facilities, engineering, security, housekeeping, parking, procurement, vendor management, and other mall support functions. The Operations Manager works closely with the GM to execute strategy and deliver high-quality customer and tenant experiences.
 
 
 
 
 
 Responsibilities
 
 
 
 1
 
 .Strategic &amp; Operational Leadership
 
 
 <ul>
 <li>
 Develop and implement the mall operations strategy for all properties under management.
 </li>
 <li>
 Drive operational excellence across engineering, facilities, soft services, safety, security, and customer service.
 </li>
 <li>
 Lead Mall Managers and ensure operations align with corporate goals, budgets, and brand standards.
 </li>
 <li>
 Establish performance benchmarks for operations, maintenance, and service delivery.
 </li>
 </ul>
 
 2.
 
 Mall Operations Managemen
 
 t
 
 <ul>
 <li>
 Oversee day-to-day functioning of all malls, including housekeeping, security, parking, and customer services.
 </li>
 <li>
 Ensure each mall operates smoothly with minimal disruptions and optimal resource utilization.
 </li>
 <li>
 Monitor tenant relations, escalations, and service delivery to ensure a consistent high-quality experience.
 </li>
 <li>
 Review and standardize operational processes and SOPs across all malls.
 </li>
 </ul>
 
 3.
 
 Maintenance &amp; Engineering Oversight
 
 
 <ul>
 <li>
 Lead preventive and corrective maintenance programs to ensure safety, reliability, and asset longevity.
 </li>
 <li>
 Supervise engineering, MEP operations, HVAC systems, elevators, energy management, and critical infrastructure.
 </li>
 <li>
 Approve maintenance budgets, CapEx planning, and lifecycle asset replacements.
 </li>
 <li>
 Ensure compliance with statutory and safety standards, including inspections and certifications.
 </li>
 </ul>
 
 4.
 
 Contracts &amp; Vendor Management
 
 
 <ul>
 <li>
 Lead procurement and contract negotiations for facility services, equipment, utilities, and outsourced vendors.
 </li>
 <li>
 Establish SLAs, KPIs, and performance monitoring frameworks for all outsourced services.
 </li>
 <li>
 Ensure contracts deliver value, efficiency, and adherence to quality standards.
 </li>
 <li>
 Resolve vendor disputes, renew major contracts, and identify cost-saving opportunities.
 </li>
 </ul>
 
 5.
 
 Health, Safety, Risk &amp; Compliance
 
 
 <ul>
 <li>
 Implement safety, emergency response, and crisis management procedures across all malls.
 </li>
 <li>
 Ensure compliance with laws, regulations, permits, and inspection requirements.
 </li>
 <li>
 Oversee risk management, insurance coordination, audits, and corrective actions.
 </li>
 <li>
 Promote a strong safety culture among employees and contractors.
 </li>
 </ul>
 
 6.
 
 Financial &amp; Performance Management
 
 
 <ul>
 <li>
 Develop and manage operating budgets for all mall operations.
 </li>
 <li>
 Monitor cost efficiency, operational KPIs, energy consumption, and resource utilization.
 </li>
 <li>
 Work with Finance to track operational expenditures, CapEx plans, and performance indicators.
 </li>
 <li>
 Ensure NOI improvement through operational efficiency and cost management strategies.
 </li>
 </ul>
 
 7
 
 .Customer &amp; Tenant Experience
 
 
 <ul>
 <li>
 Drive initiatives to enhance customer satisfaction, convenience, and mall ambience.
 </li>
 <li>
 Work with Mall Managers to resolve tenant issues and strengthen tenant relationships.
 </li>
 <li>
 Oversee implementation of customer service programs, feedback systems, and service recovery processes.
 </li>
 </ul>
 
 8.
 
 Stakeholder, Government, and Community Relations
 
 
 <ul>
 <li>
 Collaborate with government entities, civil defense, regulatory authorities, and municipal bodies.
 </li>
 <li>
 Represent mall operations in meetings with strategic partners, investors, and authorities.
 </li>
 <li>
 Build strong relationships with key stakeholders to support smooth operations and community engagement.
 </li>
 </ul>
 
 9
 
 .Leadership &amp; People Management
 
 
 <ul>
 <li>
 Lead and develop Mall Managers and cross-functional operations teams.
 </li>
 <li>
 Build strong leadership capability, continuous improvement culture, and high performance.
 </li>
 <li>
 Ensure effective manpower planning, training, succession development, and compliance with HR policies.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Facilities Management, or related field; MBA preferred.
 </li>
 <li>
 15+ years of experience in mall operations, hospitality, facilities management, or large multi-site operations.
 </li>
 <li>
 Strong leadership background in managing multi-property operations and large teams.
 </li>
 <li>
 Expertise in engineering operations, maintenance management, safety, and vendor management.
 </li>
 </ul>
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strategic operational leadership
 </li>
 <li>
 Strong technical and engineering understanding
 </li>
 <li>
 Financial acumen and budget management
 </li>
 <li>
 Vendor and contract negotiation skills
 </li>
 <li>
 Risk management and compliance orientation
 </li>
 <li>
 Customer-centric and tenant-focused mindset
 </li>
 <li>
 Excellent communication, influencing, and decision-making abilities
 </li>
 </ul>
</div>

Operations Manager

scroll

The Operations Director will manage all branches and all divisions, ensuring quality, cost control, growth, consistency, and daily discipline across the entire operation.You will lead restaurant managers, bakery/pastry teams, production teams, grocery staff, catering, drivers, dispatch, and customer service teamsKey ResponsibilitiesOperations Management* Oversee daily operations of Restaurant, Caf&eacute;, Bakery, Grocery, Talabat, Catering &amp; Production* Ensure consistency in quality, service, cleanliness, and brand standards* Build and enforce SOPs across all departments* Manage staff schedules, labor planning, and performanceProduction Lines* Supervise production quality, batch control, labeling, food safety* Coordinate with chefs on recipe standards and shelf-life control* Minimize waste and improve production efficiencySales &amp; KPIs* Set and monitor KPIs for all departments* Control food cost, labor cost, wastage and portioning* Improve sales in restaurant, ground floor, grocery, Talabat, catering &amp; B2B* Review daily &amp; weekly sales with ownershipMarketing &amp; Launch Support* Support influencers, marketing campaigns, weekend offers, bundles, new product launches* Ensure product presentation, packaging, photos, and display standards are highExpansion* Lead new branch openings* Manage recruitment, training, equipment, and fit-out timelines* Ensure consistency across all new locationsCustomer Experience* Solve operational issues quickly* Improve guest satisfaction and reduce complaints* Maintain premium hospitality standardsRequirements (Must-Have)* 10&ndash;15+ years experience as Operations Manager / Director in F&amp;B* Strong background in multi-branch operations, caf&eacute; &amp; bakery experience preferred* Experience in production-based concepts (frozen, chiller, juices, prep kitchens)* Strong HACCP, ISO, food safety knowledge* Excellent English (Arabic is a plus)* Strong financial and P&amp;L understanding* Very strong in staff leadership, structure, and reporting* Able to work in a premium brand with fast expansion* Hands-on operator, not a desk-only managerWhat We Offer* Competitive salary* Growth within a fast-scaling brand* Opportunity to build your own team and lead expansions* Dynamic environment and strong ownership support* Ability to shape operations of a multi-division F&amp;B brandHow to ApplySend your CV to: yasmin.assaf12@outlook.comJob Type: Full-time

Operations manager

Baker Hughes

<div>
 
 Operations Manager- CWI
 
 
 
 Do you enjoy leading a team that provides a high-quality service for our customers?
 
 
 Do you love collaborating with teams to solve complex problems?
 
 
 
 Join our Team
 
 
 
 Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
 
 
 
 Partner with the best
 
 
 
 As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
 
 
 As an Operation Manager, you will be responsible for:
 
 
 
 <ul>
 <li>
 Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
 </li>
 <li>
 Maintaining communication with customers and on-time response on any Service Delivery items
 </li>
 <li>
 Reviewing and verifying customer requirements and plans
 </li>
 <li>
 Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)
 </li>
 <li>
 Ensuring PL readiness (tools, people, process)
 </li>
 <li>
 Holding SD &amp; Field team accountable for respective performance
 </li>
 <li>
 Providing input into financial reporting, forecasting and pacing.
 </li>
 <li>
 Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
 </li>
 <li>
 Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
 </li>
 <li>
 Conducting job briefing during planning and debriefing after closing for every job/activity
 </li>
 <li>
 Finalizing billing and ensure post-job and job completion deliveries
 </li>
 <li>
 Communicating billing events to B&amp;C using the Job Center ticket.
 </li>
 <li>
 Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery
 </li>
 <li>
 Preparing with daily operational updates for their ongoing job activities as required
 </li>
 <li>
 Reporting incidents and manage communication with customers and internal
 </li>
 <li>
 Overseeing ongoing operations and provides direct support to the field personnel on location
 </li>
 <li>
 Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance
 </li>
 <li>
 Executing the HSE 5 fundamentals every day, every job, every task
 </li>
 <li>
 Executing the 5 fundamentals of Service Delivery
 </li>
 <li>
 Managing Service Delivery for an assigned area and portfolio of products and services
 </li>
 <li>
 Delivering revenue and operating income objectives defined for their area of responsibility
 </li>
 <li>
 Building and developing customer relationships to support the planning and service execution
 </li>
 <li>
 Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
 </li>
 <li>
 Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.
 </li>
 <li>
 Managing change as it occurs across the job cycle for both planned and unplanned events.
 
 
 
 </li>
 </ul>
 
 Fuel your passion
 
 
 
 To be successful in this role you need:
 
 
 
 <ul>
 <li>
 Have a bachelor&rsquo;s degree in engineering
 </li>
 <li>
 Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention
 </li>
 <li>
 Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.
 </li>
 <li>
 Have high technical / operational knowledge including P&amp;L responsibilities.
 </li>
 <li>
 Have experience in On-shore and Off-Shore operations and willingness to travel
 </li>
 <li>
 Demonstrate Intermediate / Advanced spoken and written English
 
 
 
 </li>
 </ul>
 
 Work in a way that works for you
 
 
 
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 
 
 
 <ul>
 <li>
 Working flexible hours - flexing the times you work in the day
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R150679
 
</div>

<div>Operations Manager- CWI
Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?
Join our Team
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
Partner with the best
As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
As an Operation Manager, you will be responsible for:<ul><li>
Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process</li><li>
Maintaining communication with customers and on-time response on any Service Delivery items</li><li>
Reviewing and verifying customer requirements and plans</li><li>
Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)</li><li>
Ensuring PL readiness (tools, people, process)</li><li>
Holding SD &amp; Field team accountable for respective performance</li><li>
Providing input into financial reporting, forecasting and pacing.</li><li>
Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.</li><li>
Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.</li><li>
Conducting job briefing during planning and debriefing after closing for every job/activity</li><li>
Finalizing billing and ensure post-job and job completion deliveries</li><li>
Communicating billing events to B&amp;C using the Job Center ticket.</li><li>
Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery</li><li>
Preparing with daily operational updates for their ongoing job activities as required</li><li>
Reporting incidents and manage communication with customers and internal</li><li>
Overseeing ongoing operations and provides direct support to the field personnel on location</li><li>
Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance</li><li>
Executing the HSE 5 fundamentals every day, every job, every task</li><li>
Executing the 5 fundamentals of Service Delivery</li><li>
Managing Service Delivery for an assigned area and portfolio of products and services</li><li>
Delivering revenue and operating income objectives defined for their area of responsibility</li><li>
Building and developing customer relationships to support the planning and service execution</li><li>
Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.</li><li>
Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.</li><li>
Managing change as it occurs across the job cycle for both planned and unplanned events.</li></ul>
Fuel your passion
To be successful in this role you need:<ul><li>
Have a bachelor&rsquo;s degree in engineering</li><li>
Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention</li><li>
Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.</li><li>
Have high technical / operational knowledge including P&amp;L responsibilities.</li><li>
Have experience in On-shore and Off-Shore operations and willingness to travel</li><li>
Demonstrate Intermediate / Advanced spoken and written English</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li>
Working flexible hours - flexing the times you work in the day</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
Work Location
The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

CRYSTAL FLASH LLC

Please note that applications must be submitted through the company&rsquo;s website only. Applications sent via email will not be considered. Please apply to this linkSM- https://crystal-flash.odoo.com/jobs/sales-manager-75Job Title: General ManagerCompany: Crystal Flash LLC .It is a manufacturer, developer, and distributor of goods within the lighting industry.Location: Oman, MuscatJob Purpose:To observe and coordinate the overall operations of the company, ensuring sustainable growth, profitability, and operational excellence in the field of lighting and electronics.Key Responsibilities:Involve, develop and implement strategic and operational plans aligned with the company&rsquo;s vision and objectives.Oversee all departments including Sales, Procurement, Finance, HR, and Warehouse operations and participate in meetings and decision making sessions.Monitor financial performance and provide management reports according to the company achieves profitability targets.Build and maintain strong relationships with key suppliers and clients.Conduct market analysis to identify new business opportunities and competitive trends.Prepare regular performance reports for the Board of Directors and ensure execution of strategic decisions.Motivate and accompany the management team and staff.Ensure compliance with company policies, regulations, and legal requirements in units.Qualifications &amp; Requirements:Bachelor&rsquo;s degree in Business Administration, Electrical Engineering, or Electronics (MBA preferred).Minimum 7&ndash;10 years of experience in senior management, preferably in the electronics or lighting industry.Strong leadership, decision-making, and organizational skills.Excellent understanding of financial management and business operations.Proficiency in computer systems .Strong communication and negotiation abilities.In-depth knowledge of the local market and supplier networks.Compensation &amp; Benefits:Competitive monthly salary with performance-based incentives.Housing allowance or company-provided accommodation.Medical insurance.Annual bonus.Job Type: Full-timePay: From RO1,000.000 per month

General Manager

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>06/22/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Engineering
</div></div><div>Work Experience
<div>10+ Years
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div><h1 class="jobSectionHeader">Job Purpose:</h1> 
The Deputy General Manager (DGM) is responsible for overseeing the day-to-day operations of the company, ensuring alignment with Company&rsquo;s strategic goals. The DGM acts as a key advisor to the CEO, providing input on business decisions and helping to shape the company&rsquo;s future direction. In the absence of the General Manager (GM), the DGM will assume full responsibilities of the GM, ensuring continuity of leadership and decision-making. This includes overseeing operations, planning, project management, and ensuring seamless coordination among various departments.<h1 class="jobSectionHeader"> 
Key Responsibilities:</h1> 
Departmental Oversight and Coordination:<div> 
Operations Management: 
</div><ul><li>
Supervise the Operations Department, ensuring the effective execution of civil and infrastructure projects, including oil &amp; gas pipeline engineering. 
</li><li>
Monitor key performance indicators (KPIs) for ongoing projects to ensure they meet time, budget, and quality targets. 
</li>
Oversee critical operational functions such as design, QA/QC, HSE, and project management. 
<li>
</li></ul><div>
Planning &amp; Project Management: 
</div><ul><li>
Ensure the Planning &amp; Project Management department delivers effective project schedules, resource allocation, and cost control. 
</li><li>
Ensure optimal client relationships and customer satisfaction are maintained throughout project lifecycles. 
</li><li>
Oversee the development and implementation of project management methodologies to enhance project efficiency 
</li></ul><div>
Cross-Departmental Coordination:
 
</div><ul><li>Facilitate collaboration between departments, ensuring consistent communication and integration of work processes. 
</li><li>
Ensure that operations and planning activities are aligned with company goals and client expectations. 
</li></ul><div>
Strategic Advisory and Leadership:</div><div></div><div> 
Support the CEO: 
</div><ul><li>
Act as a key advisor to the CEO, offering insights into operational performance, resource allocation, and market opportunities. 
</li><li>
Assist in the development and execution of the company&rsquo;s strategic plan. 
</li><li>
Represent the CEO and make executive decisions in their absence. 
</li></ul><div>
Leadership Across Departments: 
</div><ul><li>
Provide leadership and mentorship to department managers, fostering a culture of accountability, innovation, and continuous improvement. 
</li><li>
Ensure that department heads are empowered to make decisions that align with the company&rsquo;s values and objectives. 
</li></ul><div>
General Manager Duties (In Absence of GM):</div><div></div><div> 
Operational Decision-Making: 
</div><ul><li>
Lead the day-to-day operations of the company, ensuring smooth execution of all projects and business activities. 
</li><li>
Make high-level decisions regarding resource allocation, project timelines, and financial management. 
</li><li>
Oversee the performance of the senior management team, ensuring alignment with strategic goals. 
</li></ul><div>
Financial Oversight: 
</div><ul><li>
Oversee the company&rsquo;s financial performance, ensuring adherence to budgets and financial plans. 
</li><li>
Collaborate with the Finance &amp; HR Manager to ensure financial transparency and prudent financial management.</li></ul><div></div><div> 
Reporting: 
</div><ul><li>
Provide regular reports to the CEO on operational performance, project milestones, and financial health. 
</li><li>
Prepare detailed reports for the Board of Directors as necessary, particularly in the absence of the GM. 
</li></ul><div>
Safety and Quality Assurance: 
</div><ul><li>
Collaborate with HSE and QA/QC teams to ensure that the highest standards of safety and quality are met on all projects.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><div></div><div> 
Education:
 
</div><ul><li>Bachelor&rsquo;s degree in Civil Engineering, Mechanical Engineering, or a related field. Master&rsquo;s degree in Business Administration (MBA) or Engineering Management is a plus. 
</li></ul><div>
Experience: 
</div><ul><li>
10+ years of experience in senior management roles within the infrastructure, civil engineering, or oil &amp; gas sectors. 
</li><li>
Extensive experience in project management, operations management, and financial oversight. 
</li><li>
Prior experience in managing cross-functional teams and departments. 
</li></ul><div>
Skills: 
</div><ul><li>
Exceptional decision-making, leadership, and problem-solving abilities. 
</li><li>
Strong communication and interpersonal skills, with the ability to manage relationships with clients, partners, and internal teams. 
</li><li>
Proficiency in project management software and tools (e.g., Primavera, MS Project). 
</li><li>
Financial acumen and experience in budgeting, forecasting, and financial analysis. 
</li><li>
Career Path and Development Opportunities: 
</li><li>
Promotion Opportunities: 
</li><li>
Potential to transition into the permanent General Manager role after the temporary assignment. 
</li><li>
Future opportunities for C-suite positions, such as COO or CEO, depending on performance and company growth.</li></ul></div><div></div>

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