operations manager

<div><p>The Operations Manager II role has a national salary range of $72,000 - $85,000.</p><p>
For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.</p><p>
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
</p><p>As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management &ndash; you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.</p><p>
With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.</p><p><b><br>
Operations Manager (Operations Manager II)</b></p><p>
The Operations Manager II role has a national salary range of $72,000 - $85,000.</p><p>
For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.</p><p>
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
</p><p>As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.</p><p>
With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.</p><p></p><p><br>
Job Description</p><ul><li>
Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.</li><li>
Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>
Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.</li><li>
Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.</li><li>
Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.</li><li>
Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.</li><li>
Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.</li><li>
Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.</li></ul><p></p><p><br>
Required Education and Experience</p><ul><li>
Bachelor's degree or equivalent experience, preferred.</li><li>
1+ years logistics industry experience, required.
</li><li>2+ years of experience in a supervisory or management role, required.</li><li>
Experience with P&amp;L management, objective setting, and project management, preferred.</li></ul><p><br>
</p><p>Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.</p><p>
Our Organization is an equal opportunity employer.</p><br>
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Brand: DHL
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Address: 6060 W 700 S Salt Lake City, UT - 84104
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Property Description: 1043 - Salt Lake City UT WERC
<br>
Property Number: 1043</div>

Operations Manager (Operations Manager II)

Buzzion

<p><b>Candidates that have not filled out the Google Form will not be considered: </b>https://forms.gle/9w8ndJWGu8YHZgvE8</p><p>Buzzion is a fast-growing digital marketing agency serving U.S.-based firms and service businesses.</p><p>We specialize in paid ads, SEO, social media, and AI-enhanced marketing systems.</p><p>We are not a &ldquo;post and pray&rdquo; agency.</p><p>We are performance-driven, data-obsessed, and process-focused.</p><p>We are now hiring an <b>Operations Manager</b> to help us scale.</p><p>As <b>Operations Manager,</b> you will be responsible for ensuring Buzzion runs smoothly, efficiently, and profitably.</p><p><b>You will manage:</b></p><ul><li>Team performance</li><li>Client delivery timelines</li><li>Internal systems &amp; SOPs</li><li>KPI tracking</li><li>Hiring coordination</li><li>Workflow optimization</li></ul><p><b>Your job is simple:</b></p><ul><li>Make sure projects are delivered on time</li><li>Make sure the team performs</li></ul><p><b>What you'll be responsible for:</b></p><ul><li>Overseeing daily operations across paid ads, SEO, and social</li><li>Managing project timelines using Google Workspace</li><li>Running monthly team performance reviews</li><li>Tracking KPIs and reporting directly to the CEO</li><li>Improving and documenting SOPs</li><li>Supporting hiring (screening candidates, first-round interviews)</li><li>Ensuring client onboarding runs smoothly</li><li>Identifying bottlenecks and fixing them</li></ul><p><b>What we're looking for:</b></p><ul><li>3+ years experience in operations or agency management</li><li>Strong leadership and communication skills</li><li>Highly organized and systems-driven</li><li>Comfortable with spreadsheets and KPI tracking</li><li>Experience working with remote teams</li><li>Agency experience preferred</li><li>Law firm marketing experience is a plus</li></ul><p><b>Ideal Candidate:</b></p><p>You are:</p><ul><li>Calm under pressure</li><li>Process-oriented</li><li>Detail-obsessed</li><li>Assertive but respectful</li><li>Solutions-focused</li><li>Hungry to grow with a scaling company</li></ul><p><b>Compensation:</b></p><ul><li>Competitive salary based on experience</li><li>Performance-based growth opportunities</li><li>Long-term leadership role potential</li></ul><p><b>Fill out the application form below:</b></p><p>https://forms.gle/9w8ndJWGu8YHZgvE8</p><p>Only shortlisted candidates will be contacted.</p><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Operations Manager

Hilton

<div><p>Operations Manager</p><p>
the Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.</p><p><b><br>
What will I be doing?</b><br>
</p><p>the Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul><p><b>
What are we looking for?</b><br>
</p><p>the Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li><li>
Experience in managing budgets, revenue proposals and forecasting results</li><li>
In-depth knowledge of the hotel / leisure / service sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>
Accountable and resilient</li><li>
Ability to work under pressure</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Stonebridge Companies

<div><div>City, State:</div>
Brisbane, California<div></div>
The Operations Manager plays a key leadership role in overseeing the daily operations of the Front Office and Food &amp; Beverage departments, ensuring exceptional guest service, smooth and efficient operations, and full compliance with brand standards. This position works closely with the team to create a welcoming guest experience while supporting a positive, high-performing work environment.<div></div><div><div><br>
Title: Operations Manager</div></div><div><div>
Location: <i>Brisbane, CA</i></div></div><div><div>
FLSA: <i>Exempt</i></div></div><div><div>
Status: <i>Full-time</i></div></div><div><div>
Reports to: General Manager</div></div><div><div>
Supervises: Front Office Department and Food and Beverage</div></div><div></div><div><div><br>
Pay Range: <i>$80,000 - $90,000</i></div></div><div></div><div><div><div>
Job Summary: The Operations Manager is responsible for the day-to-day and long-term management of hotel guest reception, reservations, and housekeeping services, ensuring exceptional guest satisfaction. This role works closely with the General Manager to maintain operational efficiency, exceeding expectations in service delivery, while managing hotel staff and supporting the housekeeping department in the absence of the Housekeeping Manager.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Ensure guests are greeted warmly, checked in efficiently, and allocated rooms promptly, providing an exceptional first impression that aligns with company standards.</div></li></ul></div><div><ul><li><div>
Be readily available to handle guest complaints or issues, resolving them swiftly and professionally to ensure guest satisfaction and loyalty.</div></li></ul></div><div><ul><li><div>
Oversee the cleanliness and maintenance of guest rooms and public areas, ensuring they meet company standards for quality and appearance.</div></li></ul></div><div><ul><li><div>
Maximize room occupancy while adhering to established overbooking policies, working closely with the reservations team to ensure availability is optimized.</div></li></ul></div></div><div><div><ul><li><div>
Ensure effective communication and cooperation between front office, housekeeping, and other departments to maintain seamless operations and enhance guest experience.</div></li></ul></div><div><ul><li><div>
Ensure all charges are correctly posted to guest accounts and that credit control procedures are strictly followed, with no bills exceeding limits without prior approval.</div></li></ul></div><div><ul><li><div>
Oversee the daily balancing of hotel accounts, ensuring accuracy in financial reporting and compliance with internal controls.</div></li></ul></div><div><ul><li><div>
Conduct regular performance appraisals, provide ongoing staff training, and ensure that staffing levels are appropriate to maintain quality service.</div></li></ul></div><div><ul><li><div>
Ensure maximum security for guests and their belongings, particularly for items left in safety deposit boxes, and manage hotel entrance accessibility at all times.</div></li></ul></div><div><ul><li><div>
Supervise efficient luggage delivery and collection, ensuring guest services are handled promptly and courteously, including inquiries and bookings.</div></li></ul></div><div><ul><li><div>
Complete all required reports and administrative tasks accurately and on time, ensuring data is prepared for management reviews.</div></li></ul></div><div><ul><li><div>
Take responsibility as the Manager on Duty when required, overseeing the smooth operation of all hotel functions during your shift.</div></li></ul></div><div></div><div><div><i>
Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
Two years of Front Desk experience in the hospitality industry, with a proven ability to manage high guest traffic and maintain service standards.</div></li></ul></div><div><ul><li><div>
Associates Degree in hospitality management or a related field preferred.</div></li></ul></div><div><ul><li><div>
Strong multitasking skills with the ability to work in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Exceptional organizational and time-management skills, ensuring tasks are completed efficiently and accurately.</div></li></ul></div><div><ul><li><div>
Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and hotel property management systems.</div></li></ul></div><div><ul><li><div>
Excellent communication skills, both written and verbal, with the ability to engage guests, team members, and management.</div></li></ul></div><div><ul><li><div>
Ability to handle stressful situations with a calm demeanor, demonstrating problem-solving skills.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
The role requires standing and walking for extended periods.</div></li></ul></div></div><div><div><ul><li><div>
Involves frequent interaction with guests, team members, and other departments in a busy hotel environment.</div></li></ul></div><div><ul><li><div>
Exposure to various weather conditions while overseeing outdoor spaces and services when necessary.</div></li></ul></div><div><ul><li><div>
Must be able to lift up to 20 lbs. and occasionally carry objects weighing up to 10 lbs.</div></li></ul></div><div><ul><li><div>
Flexible work schedule, including evenings, weekends, and holidays, as required by hotel operations.</div></li></ul></div><div></div><div><div><br>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-12<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

ABU ISSA HOLDING

<p><b>Role Overview</b></p><p>The Operations Manager will be fully responsible for running WrapbyT&rsquo;s complete operations, including sales oversight, events management, promotions, inventory control, administration, and troubleshooting. This role requires strong commercial awareness, operational leadership, and financial accountability, including full P&amp;L responsibility.</p><p>The selected candidate will work from Blue Salon Head Office and report directly to TP Management.</p><p>Key Responsibilities</p><p><b>Operations Management</b></p><ul><li>Oversee daily operations and ensure smooth business execution</li><li>Manage end-to-end operational processes across sales, events, and promotions</li><li>Troubleshoot operational issues and implement corrective actions</li></ul><p><b>Sales &amp; Business Performance</b></p><ul><li>Monitor sales performance and support revenue growth initiatives</li><li>Ensure alignment between operations and sales targets</li><li>Drive profitability and cost optimization strategies</li></ul><p><b>P&amp;L Responsibility</b></p><ul><li>Take full ownership of Profit &amp; Loss</li><li>Manage budgets, control costs, and improve margins</li><li>Analyze financial reports and recommend performance improvements</li></ul><p><b>Inventory &amp; Supply Chain</b></p><ul><li>Oversee inventory planning, stock control, and replenishment</li><li>Minimize wastage and optimize stock levels</li><li>Coordinate with suppliers and internal departments</li></ul><p><b>Systems &amp; Reporting</b></p><ul><li>Utilize Oracle system for operational and financial management</li><li>Prepare detailed reports, forecasts, and performance dashboards</li><li>Advanced Excel reporting (financial models, pivot tables, forecasting, analytics)</li></ul><p><b>Coordination &amp; Administration</b></p><ul><li>Liaise with support departments (Finance, HR, Procurement, Marketing, etc.)</li><li>Ensure compliance with company policies and procedures</li><li>Manage day-to-day administrative responsibilities</li></ul><p>Mandatory Requirements</p><ul><li>Proven experience as Operations Manager or similar leadership role</li><li>Strong P&amp;L management experience (mandatory)</li><li>Hands-on experience with Oracle system (mandatory)</li><li>Advanced Excel skills (A+ level &ndash; financial analysis, reporting, dashboards)</li><li>Strong leadership and problem-solving skills</li><li>Ability to manage multiple functions independently</li></ul><p>Preferred Qualifications</p><ul><li>Experience in retail, gifting, events, or service-based businesses</li><li>Strong analytical and commercial mindset</li><li>Excellent organizational and communication skills</li></ul><p>Job Type: Full-time</p><p>Pay: QAR7,000.00 - QAR8,000.00 per month</p>

Infinite pl

<div>
 <strong>
  Infinite pl,
 </strong>
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
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  Infinite pl&rsquo;s
 </strong>
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
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 <br/>
 <strong>
  "We're not just players; we're game-changers."
  <br/>
 </strong>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
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  Key Objectives:
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   Oversee stable operations for the platform with 99.99% availability
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  <li>
   Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
  </li>
  <li>
   Ensure SLA / SLO compliance, operational readiness, and performance reporting
  </li>
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   Maintain strong security posture and ensure adherence to applicable compliance requirements
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  Key Responsibilities:
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   1) Service Operations Leadership
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   Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
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   maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
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   Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
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   2) ITSM Process Ownership &amp; Compliance
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   Own and enforce ITSM processes end-to-end
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   Audit operational adherence and drive corrective actions for non-compliance
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   3) SLA, Availability, and Reliability Management
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   Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
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   Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
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   Lead post-incident reviews and drive measurable improvements
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   4) Security &amp; Compliance, Partner with security teams to ensure:
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   Timely patching and remediation
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   Secure configuration baselines
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   Audit readiness and evidence collection
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   Incident response alignment and reporting
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   Enforce least privilege access and periodic access reviews
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   5) Monitoring, Observability, and Operational Tooling
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   Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
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   Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
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   6) Stakeholder &amp; Vendor Management
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   Act as the primary operations interface for internal stakeholders and external partners/vendors
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   Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
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   Provide clear operational communications during incidents and planned maintenance
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   7) Reporting &amp; Governance
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   Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
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   Maintain an operational risk register and ensure mitigation plans are executed
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   Present service health and improvement plans to leadership
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  Required Qualifications:
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   Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
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   5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
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   Strong hands-on understanding of operating high-availability platforms (24/7 environments)
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   Proven experience implementing and running ITSM processes in production (ITIL-aligned)
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  Technical &amp; Professional Skills:
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   Deep understanding of incident/problem/change management, operational readiness, and service governance
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   Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
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   Ability to define, track, and improve operational KPIs and reliability metrics
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   Strong stakeholder management, structured communication, and decision-making under pressure
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  Preferred Certifications:
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   ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
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   ISO 27001 awareness/certification or security-related certifications
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   Cloud certifications (GCP) is a plus
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  Working Model:
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   Full-time, includes on-call leadership and participation in major incident bridges as required
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 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
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 Let's disrupt logistics together and explore infinite opportunities!
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


<div><div><b>Infinite pl, </b>is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div><b>
</b></div><div><b>
Infinite pl&rsquo;s </b>mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.</div><div><b>
&quot;We're not just players; we're game-changers.&quot;</b></div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Job Summary:</b></h3><ul><li>
We are seeking an experienced <b>Operations Manager</b> to lead the technical operations team responsible for running a <b>mission-critical platform</b> with a target availability of <b>99.99</b><b>%</b>. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders.</li></ul><h3 class="jobSectionHeader"><b>
Key Objectives:</b></h3><ul><li>
Oversee stable operations for the platform with <b>99.99</b><b>% availability</b>.</li><li>
Enforce and continuously improve <b>ITSM processes</b> (Incident, Problem, Change, Request, Release, Knowledge, CMDB).</li><li>
Ensure <b>SLA / SLO compliance</b>, operational readiness, and performance reporting.</li><li>
Maintain strong <b>security posture</b> and ensure adherence to applicable compliance requirements.</li></ul><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><b>
1) Service Operations Leadership</b></li><li>
Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services.</li><li>
maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans.</li><li>
Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events.</li><li><b>
2) ITSM Process Ownership &amp; Compliance</b></li><li>
Own and enforce ITSM processes end-to-end.</li><li>
Audit operational adherence and drive corrective actions for non-compliance.</li><li><b>
3) SLA, Availability, and Reliability Management</b></li><li>
Ensure continuous tracking and achievement (availability, response time, resolution time, performance).</li><li>
Manage <b>availability and resilience</b> practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning.</li><li>
Lead post-incident reviews and drive measurable improvements.</li><li><b>
4) Security &amp; Compliance, </b>Partner with security teams to ensure:</li><li>
Timely patching and remediation</li><li>
Secure configuration baselines</li><li>
Audit readiness and evidence collection</li><li>
Incident response alignment and reporting</li><li>
Enforce least privilege access and periodic access reviews.</li><li><b>
5) Monitoring, Observability, and Operational Tooling</b></li><li>
Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events.</li><li>
Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management).</li><li><b>
6) Stakeholder &amp; Vendor Management</b></li><li>
Act as the primary operations interface for internal stakeholders and external partners/vendors.</li><li>
Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements.</li><li>
Provide clear operational communications during incidents and planned maintenance.</li><li><b>
7) Reporting &amp; Governance</b></li><li>
Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions.</li><li>
Maintain an operational risk register and ensure mitigation plans are executed.</li><li>
Present service health and improvement plans to leadership.</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications:</b></h3><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience.</li><li><b>
5+ years</b> in IT operations / production support roles, with <b>2+ years</b> leading teams for critical services.</li><li>
Strong hands-on understanding of operating <b>high-availability platforms</b> (24/7 environments).</li><li>
Proven experience implementing and running <b>ITSM processes</b> in production (ITIL-aligned).</li></ul><h3 class="jobSectionHeader"><b>
Technical &amp; Professional Skills:</b></h3><ul><li>
Deep understanding of <b>incident/problem/change management</b>, operational readiness, and service governance.</li><li>
Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred.</li><li>
Ability to define, track, and improve operational KPIs and reliability metrics.</li><li>
Strong stakeholder management, structured communication, and decision-making under pressure.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Certifications:</b></h3><ul><li>
ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)</li><li>
ISO 27001 awareness/certification or security-related certifications</li><li>
Cloud certifications (GCP) is a plus</li></ul><h3 class="jobSectionHeader"><b>
Working Model:</b></h3><ul><li>
Full-time, includes <b>on-call leadership</b> and participation in major incident bridges as required.</li></ul><div>
Infinite pl ️ - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

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